Medical Complaints

I took my wife for a Check up but we were turned away based on how long her check up might take.

Category : Medical

(0) Replies

Country : South Africa

A patient was admitted in the emergency unit at Karl Bremer since admission day the patient was not washed. All patients are put in one room irregardless of different infections. Nurses and doctors walk around wearing N95 mask that are only put on if there is an infectious patient with TB. Nursing has gone down no care at all any1 can go to that emergency unit and see that for yourself. Do they know abt the patients rights charter l dont think so.

Category : Medical

(1) Replies

Country : South Africa

I'm very disappointed with the service we received from Dr Rhulani Mabasa. whose is suited @ palm springs mall. i took my wife to the doctor, we got the around and we waited there for 2 hours and about eleven we were told that the Dr was going to tea and he will be back in 15 minutes. After 15 minutes i asked the receptionist where was the doctor because it was already after 15 Minutes she sad the Dr is not yet back but he will be back shortly. At about 11;30 30 minutes later i asked again i...

Category : Medical

(0) Replies

Country : South Africa

My mum was admitted last year 2016 to Umhlanga Hospital. we received a letter of demand for an amount of R21917.78. Main member is my dad - who has been up & down to accounts department & was advised cannot find anything on the system. The person that was responsible for submitting the account to medical aid is no longer working there. We require proof of submission to medical aid for this account to be settled. my dad is a pensioner & it is not fair on him to be treated in his manner of...

Category : Medical

(0) Replies

Country : South Africa

My doctor prescibed kelo-cote solaire cream and I went to life cosmos pharmacy and I was advised that they dont keep such cream I must go to clicks or discherm. I went to clicks and discherm but they told me the only place where i can get this type of medication is at the hospital pharmacy, then i called my doctors surgery ( Dr Roux) and they phoned pharmacy and the pharmacy advised that they do have the medication. i went to the pharmacy to get my medication and when asked why they said...

Category : Medical

(0) Replies

Country : South Africa

I'm worried by the type of staff that is hired by Akasia Netcare Hospital ICU Unit. In most instances when they report for duty, it is their time to catch up, no urgency whatsoever to report to their allocated patients. when the night visit concludes, by 19h45, there is no one in sight, mind you i'm talking about a critically ill patient, when you ask they tell you that they are attending to an emergency. Patients are left by themselves, warning alarms beep by themselves, no one seems to...

Category : Medical

(1) Replies

Country : South Africa

To whom it may concern i was booked into Roseacers life hospital on Thursday for an op all seemed fine at first. Had the op done all went well. The Dr which is absolutely amazing hence the reason i got this hospital for my ops is that he only practises from this hospital. I had a catheter put in then it could be remover the nurse and i were taking off the plaster that holds the catheter in place on my right leg i was in the upright position when she decided to pull the catheter out it was...

Category : Medical

(0) Replies

Country : South Africa

On 15 July 2017 my brother collected my chronic medication from Dischem Jean Avenue Centurion. I had an operation on 30 June 2017 and is booked off for 6 weeks, not allowed to drive and/or be a passenger in a car during the six weeks period. However upon their arrival back from Dischem I saw I was charged a levy of R118.95. I phoned Jean Avenue branch and gave them the information. I was then informed that I will be contacted later as they need to investigate the matter. I found out...

Category : Medical

(2) Replies

Country : South Africa

14/10/2016 RMA CLAIM: E JUBILEUS M/1470253/1/098J/16/PEV Q35320803033179HF IOD: Eben Jubileus was injured when the Bucket at Ivanplats Avenge mining struck him against the bottom wall and crushed him. He was in ICU for 4 days and 3 days in ward recovering after sustaining a broken shoulder blade, broken and cracked ribs and injuries to his nerve endings that leaves him with sever pain in his legs and back. We have contacted Rand Mutual and send through several copies of the requested...

Category : Medical

(0) Replies

Country : South Africa

2ND REQUEST HELLO PETER PLEASE HELP.I'M STILL GETTING STATEMENTS. In April 18 I asked the company to make me a cream which was R291 per 50g and I needed  200g, I then consulted my dermatologist with regard to the pricing of the cream. She then informed me that the price, which they quoted was way too much and then recommended Dis-chem pharmacy which charged a mere R29 for 200g for the same cream. Compared to the price they quoted I opted for that of Dis-chem. I informed them May 03...

Category : Medical

(0) Replies

Country : South Africa

On the 02June i went to hospital & I was on labour. When i arrived the reception staff was very good and they took me to Labour ward. When we arrived the nurse who was there Nontle complained why they did not call her before they send me there? After that she attended me with an bad attitude. Another nurse Shelly she checked me said it is still far. Then they said i.myst go home. When i arrived @ home pain was there and i call the hospital& Nurse Nontle said i must take panado & come...

Category : Medical

(0) Replies

Country : South Africa

I got bad service from Clicks Direct Medicine, they were suppose to deliver my medicine, when I call them they keep on postponing the delivery day.

Category : Medical

(1) Replies

Country : South Africa

i got a bad service at zola gateway clinic, i got there at 9am,my file was opened 11:39 and was taken Bp at 13:00 then that was it we sat on the bench till 3:30? when they told us we should return tomorrow they can't see us today.

Category : Medical

(0) Replies

Country : South Africa

In April 18 I asked the company to make me a cream which was R291 per 50g and I needed  200g, I then consulted my dermatologist with regard to the pricing of the cream. She then informed me that the price, which they quoted was way too much and then recommended Dis-chem pharmacy which charged a mere R29 for 200g for the same cream. Compared to the price they quoted I opted for that of Dis-chem. I informed them May 03  to cancel but according to them I was late as the cream was done and...

Category : Medical

(0) Replies

Country : South Africa

In April 18 I asked the company to make me a cream which was R291 per 50g and I needed  200g, I then consulted my dermatologist with regard to the pricing of the cream. She then informed me that the price, which they quoted was way too much and then recommended Dis-chem pharmacy which charged a mere R29 for 200g for the same cream. Compared to the price they quoted I opted for that of Dis-chem. I informed them May 03  to cancel but according to them I was late as the cream was done and...

Category : Medical

(3) Replies

Country : South Africa

Lebowakgomo clinic in zone S service is very poor, one will get to work n drag her feet, where else we arrived at the clinic around 9 being the 26 person BT will leave around 3, health department needs to pay attention to such laziness, such nurse are just getting paid to lazz around n grab teas where else we sit there in the cold with no one to attend us

Category : Medical

(0) Replies

Country : South Africa

I got admitted at olivedale hospital on the 18th may 2017.before I went to the hospital is called the fedhealth to check if it was the their network hospital and they say yes I can go there .is spent 2 nights at the facility knowing that my bills will be covered .all of the suddenly I'm am now expected to pay R5200 at the hospital cos they say they won't pay.kindly assist I've always paid my premiums in time and never missed them for three past 3 yrs with the scheme and never slept in the...

Category : Medical

(0) Replies

Country : South Africa

I got admitted at olivedale hospital on the 18th may 2017.before I went to the hospital is called the fedhealth to check if it was the their network hospital and they say yes I can go there .is spent 2 nights at the facility knowing that my bills will be covered .all of the suddenly I'm am now expected to pay R5200 at the hospital cos they say they won't pay.kindly assist I've always paid my premiums in time and never missed them for three past 3 yrs with the scheme and never slept in the...

Category : Medical

(0) Replies

Country : South Africa

We hired a hospital bed from Primacare for my dad coming home from hospital. The bed was delivered by a surly driver who had forgotten the head and foot boards. My dad passed away a few hours after we got him home and Primacare promptly collected the bed again within 24 hours of delivering it. Manfred is refusing to consider refunding us any of the 3 month rental amount we paid upfront even though he has the bed back to rent again. He was shockingly rude and offensive to both my sister and I....

Category : Medical

(0) Replies

Country : South Africa

My uncle was admitted on the 15th of May 2017. Since than no doctors has check him. Question MUST HE FIRST DIE? Please urgently attend to this complain

Category : Medical

(0) Replies

Country : South Africa

My uncle was admitted on the 15th of May 2017. Since than no doctors has check him.

Category : Medical

(0) Replies

Country : South Africa

I have been buying my medicine from Dischem Mondeor for the past year and its the same medication each month. Yesterday I emailed my script to them they confirmed the script and that they had stock and I could collect. When I got there they dispensed the medicine and when the had it checked by a superior staff member they noticed it was one day before the due date. They refused to help me said it was illegal and that they never received my script so they lied on to of it. They should have...

Category : Medical

(0) Replies

Country : South Africa

My child was admitted to there hospital and they put a drip on him on the head now on his head he has a scar for life and he complains there sometimes saying it is painful.

Category : Medical

(1) Replies

Country : South Africa

Good Morning, I am writing this e-mail as we are sick & tired of always having to battle to get my wife's monthly chronic medicine from Pharmacy Direct. The medicine was last delivered on the 10/04/2017 without my wife's blood pressure tablets which she had to get from Dis-chem as she was already two days without it. One of the ladies at Pharmacy Direct told me that I did not owe them any money as we did not get the blood pressure tablets from them and that she would note it on their...

Category : Medical

(0) Replies

Country : South Africa

In March 2017, I went for an eye test at Torgo spectacle at Forest Hill City, I had bad vision all week and it was difficult for me to read and even drive.. The optometrist was great I must say and prescription given, the problem was with the white receptionist, as she done the quotation for my service and it amounted to R1900 so I asked if certain aspects could be done at a later stage she said no,(only to find out she was lying it was possible to anti-glare them later).So she informed me...

Category : Medical

(0) Replies

Country : South Africa

My granddaughter was born on 4th April 2017. My daugter and granddaughter were discharged from the hospital 7th April 2017. All the forms were filled in for the birthcertificate and checked that everything was in order. Ever since the 7th April 2017 I phoned every week to find out if the birth certificate is back from home affairs. Only to be told today 09 May 2017 that the form was never submitted due to the fact that the form was incomplete. Now my granddaughter are older than a month and...

Category : Medical

(2) Replies

Country : South Africa

No call nothing I booked for maternity delivery on the 5th April 2017 and then I was 29 weeks, my doctor told me that I would qualify for a free 4D scan. I went to the Pitta Patta rooms where my name & number was taken down and I was told that appointments are only done on Tuesdays and I will be called...since then I am the one who have been calling and was told that the matron is in the meeting and she will have a firm story on what's going on with the appointments, since then nothing...

Category : Medical

(0) Replies

Country : South Africa

Numerous emails and messages left requesting Pharmacy Direct to contact me with regards to incorrect medicine being delivered. Due to their incompetence the funds has now been depleted. Can they take accountability and have the problem resolve and feedback provides telephonic

Category : Medical

(0) Replies

Country : South Africa

I recently joined Pharmacy Direct and have had nothing but bad service. My last three deliveries were late and the last one after 6 days late with no explanation. They ignore your emails. I think they are only interested in making money and do not care about clients needs. Something drastic needs to be done about them.

Category : Medical

(0) Replies

Country : South Africa

Did not get paid after working for 9 days due to the new matron she is very selfish and I've got so many debts to pay

Category : Medical

(0) Replies

Country : South Africa

Did not get paid after working for 9 days due to the new matron she is very selfish and I've got so many debts to pay

Category : Medical

(0) Replies

Country : South Africa

This morning was like a horror dream; unbelievable service from sister Elsa Visagie at the baby clinic at Dischem Clearwater mall. She certainly is in the wrong profession, I was late for my appointment, when I arrived she was in a terrifying mood, she lashed me for being late, literally screamed at me like a grade 1child, there was no one behind me but she asked me to wait until the 9am patient arrives for her to service me, I needed only chicken pox vaccine, but she went on to offer the...

Category : Medical

(7) Replies

Country : South Africa

Dis chem Savan mall in Polokwane stole money from my medical aid, when i contacted them they said it was a mistake and reversed the money. I asked them if they did proper checks before submitting payment to my medical aid as i was not at polokwane on that day and they failed to answer me. I then escalated the matter to Karien Van der Merwe at the head office and told them that they have invaded my privacy and they have stolen my money, i asked for compensation of my time and phone calls, till...

Category : Medical

(0) Replies

Country : South Africa

In Feb 2017 I went to see Dr Andre Hugo, to apply new braces. The braces were applied and everything went well until I had to return two weeks later for a simple breakage. I didn't think that it was such a big thing because it was my first time having it. But the problem become worse when I had to return every second weekend for for the same problem. When my husband insisted on seeing the Dr because it became a continuos problem. He was told the Dr was on leave up until two weeks later...

Category : Medical

(1) Replies

Country : South Africa

My little girl was due for her 9 month vaccine,and we decided to go to the verulam clinic to get her shots done.. we reached there at 11am and there was a long que leading to reception.. so we follow the que must of been 8 people in line..the ladies at reception kept walking up and down and it took us 20 min to get to reception all to be told that we have to be seated and wait in the que to sign the register at reception.. which we did.. we sat there for an hour waiting and finally we get to...

Category : Medical

(3) Replies

Country : South Africa

We took my father to the hospital who was scheduled for a scan at Kopanong Hospital. He slept over to be transported the next day. He did not make it to the scan and he has been diagnosed with CANCER. He was released and his release paper signed by the Hospital consultant says"After booking and arrangements has been done the patience missed the appointment"which is a bull and when I went in to enquire on Friday the told me the was no transport to take the patients to the other Hospital and he...

Category : Medical

(0) Replies

Country : South Africa

The service I received from day one at this pharmacy has been disgusting. Each day upon collecting my prescription I get a different story either it still has to be made or they can't find it, followed by a Sarcastic remark about how strange it is that I've been coming in to collect my prescription and haven't been assisted. I fail to understand whether the business is driven by a clients age or what??? Nevertheless it will be the last time I utilised them!!!!!!!!

Category : Medical

(4) Replies

Country : South Africa

ONE PLAN IS THE WORST MEDICAL INSURANCE TO EVER HAVE. THERE IS NO CUSTOMER CARE I HAVE SPOKE TO RIA AND TRICIA FROM ONE PLAN TO NAME A FEW OF THE CALL CENTRE AGENTS THAT GAVE ME THE WORST ASSISTANCE. RIA ADVISED ME TODAY SHE CAN NOT TRANSFER ME TO OTHER AGENT FOR ASSITANCE CAUSE I WOULD BE HOLDING UP THE QUE FROM OTHER CALLERS COMING THROUGH AND SHE REFUSED TO HELP ME FURTHER. WE HAD FILLED OUT FORMS FOR THE HIGHEST MEDIAL INSURANCE AND THERE HAVE GIVEN ME ANOTHER ONE, WE STATED WE WANTED THE...

Category : Medical

(6) Replies

Country : South Africa

I am so frustrated and disappointed on Service I have received from Newtown Junction medical centre. I went to see a general practitioner in Newtown Junction mall on the 15th of March 2017. I did my peps Meir annual check-up, the doctor advised that I was going to get my results after 2 days. I waited the two days and unfortunately I did not get any response from them. I called a week later to request for my results, the nurse advised that they did not have my results, she was going...

Category : Medical

(7) Replies

Country : South Africa

My mother will die in that hospital if they don't treat her, the nurses have no professionalism and the doctors don't seem to care. HELP MY MOTHER!!!

Category : Medical

(13) Replies

Country : South Africa

Im with Affinithy health the day i spoke to sales person i asked them if my children gets sick with ears tonsils anything how long does it take for the cover to be affected. The man said mam only 3 months then you are covered. What a big fat lie its a full year. I spoke to 2 different persons yesterday to seek answers nobody has phoned me back. my son is very sick due to tonsils he is 18 still in school. he is more at home then at school. I would never have left Bonitas if I knew this....

Category : Medical

(2) Replies

Country : South Africa

I had an eye test request and went to your branch in Johannesburg, this test was in January and I was never given a certificate of my test. Now i needed this certificate for my drivers licence which i have never had to pay for and now after R500 eye test i must fork out another R150 for this in 2 months this i s a rop off and totally unfair as a poor pensioner I want my money back. I also want to draw your attention that after my eye test which your business nagged me and sent me daily...

Category : Medical

(0) Replies

Country : South Africa

Firstly they sent us messages threatening to take legal action against us for an amount that the medical aid subsequently paid. We then did the noble thing and decided to rather make the payment to avoid the annoying messages and obviously later get our money refunded. eventually the medical aid paid, 4 days after we paid them (which by the way was in Jan). Now that both us and the medical aid have paid, there's suddenly a shortage somewhere. So good people please do check your...

Category : Medical

(3) Replies

Country : South Africa

Hi All Please be aware of the sales assistant Jacques & Mitch from, Pride Mobility Scooters vs Health Care Mobility. My grandmother bought an Apex Rapid medical scooter from them, with a promise to help her sell it if she can't seem to handle it & now afterwards a lot of stories. The scooter cost her a fortune. Is money all it is about??? Don't know how these guys can sleep at night.

Category : Medical

(0) Replies

Country : South Africa

I am admitted at bell street hospital and when the Doctor called me for my sessions I went to my daily sessions when 2 of the cleaners were shouting telling everyone the way I am dressed. I kept quiet and went to finish my sessions with the therapy. When I tried to find out who is in charge with those cleaners to explained to them about this matter I couldn't get any assistant I did not like the way the were making fun of me instead of calling me and address it in a proffetional manner...

Category : Medical

(1) Replies

Country : South Africa

The most disgusting service from the account department I was admitted in November and had to do a co payment at casualty which had to be refunded to me i called numerous times to a lady zanele who kept saying the finance manager is off sick but my cheque was sent to durban and will be available to pick up on the 27th today I called again as I have not received a call from her as promised she then gives me attitude saying that did I give her my banking details asking me who told me myoney had...

Category : Medical

(5) Replies

Country : South Africa

I phoned casualty this morning 1/3/2017 at 3.30 and told sister I was in severe pain and if they could help me. She told me that they would help me. When I got there someone was supposed to get my file. When I eventually got hold of this admin clerk around 4.00 he told me rudely he wont get it now and I have to wait till 5.00. They were not busy and a doctor was available. This admin guy just didn't feel like it to get my file and he went and stood outside hospital.

Category : Medical

(1) Replies

Country : South Africa

I dropped off my child at school and March into the half full Gabriel Dichaba Public clinic with my twins. I took a day’s leave because this is how long it take to be helped in this public clinic. The clinic is half full with only a few mothers with babies. I calculate that it will take me at least half the day and I will be out of here by noon. There is no system in place how or where to sit. You have to ask the patients who is the last person in the queue and sometimes they are even...

Category : Medical

(2) Replies

Country : South Africa

Wow, where do I start? From the minute we got there. The bad service begun before we even entered the emergency doors. We got to the emergency doors which were locked (this was Friday night), we pressed the bell, knocked on the door and no one answered the door. We were standing in the cold with our sick child. We then proceeded to the main entrance. A security guard on the inside saw us, I asked her to open, she just showed me her hands indicating that there is nothing she can do, I then...

Category : Medical

(0) Replies

Country : South Africa

Went to the clinic in zwide and was horribly attended by sister N.Joja... Totally no approach, I'm sure she chose a wrong career... in a sense that I didn't even know whether she will be able to assist me or not but I waited until I was helped by a lady Nonkosi who referred me to someone who knows her job and her job description Sister L.N Gedze... Apparently sister Joja is well known of being rude.

Category : Medical

(0) Replies

Country : South Africa