Motor Industry Complaints

I brought the car last year in end July to be fixed, It was repaired August 2018 to Heroldts Garage it was not even two days the car was fixed from them. It just stopped and I foned them. They told me I have to tow the car to them. I then did as I was instructed. I tow the car to them, they then foned me amd tell m I have to pay 12.000 again, where as they asked me 10.000 before I got my car back from them. and it just stopped after I paid them the 10.000, They told me again I have to pay...

Category : Motor Industry

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Country : South Africa

BEWARE BEWARE!! for FAIZEL from the S.A.Kondhand Tyre Guyz aka Second Hand Tyre Guyz in Ottery Bought 4 tyres 80% tread and inspected them; all good. Took very very long for they don't have a bridge and fitting is done on the street. I discovered that they fitted one tyre with a smaller size at the front and they replaced it. After one hour driving I stopped and discovered that the right back tyre was almost flat and there were 2 huge bubbles on the outside of the tyre. Went immediately to a...

Category : Motor Industry

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Country : South Africa

I bought a Citroen C2 on 11 August 2018. The dealer did not give us the original key. We have tried for nearly 4 weeks now to get keys. The car is NOT in use because it can't lock and we cant risk driving and parking because it can be stolen. The dealer also did not disclose the faults on the car and now we can't register it on our names as it is not considered roadworthy. We've been back to the dealership several times, we've phoned continiuosly and whats up messages was exchanged...

Category : Motor Industry

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Country : South Africa

I BOUGHT A MERCEDES BENZ C63 S 2016 MODEL ON THE 22ND OF MAY 2018 WITH 19000KM ON THE CLOCK. I TOOK THE CAR FOR SERVICE ON THE 20TH AUGUST 2018 AND PICKED UP THE THE SAME DAY AND PARKED IT IN MY GARAGE AT HOME. THE NEXT TIME I TRIED DRIVING THE CAR OUT OF MY YARD THE CAR SWITHCHED OFF AND DID NOT MAKE IT OUT OF THE YARD.THIS WAS ON THE 25TH AUGUST 2018. THE CAR WENT TO MERCEDES EASTRAND WHERE THE SERVICE WAS DONE ON THE 20TH. EASTRAND SAID THAT THERE WAS A SERIOUS ENGINE REPAIR THAT WAS DONE...

Category : Motor Industry

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Country : South Africa

BEWARE BEWARE!! for the Second Hand Tyre Guyz aka S.A.Kondhand Tyre Guyz in Ottery Bought 4 tyres 80% tread and inspected them; all good. Took very very long for they don't have a bridge and fitting is done on the street. I discovered that they fitted one tyre with a smaller size at the front and they replaced it. After one hour driving I stopped and discovered that the right back tyre was almost flat, inner tube exposed and there were 2 huge bulges on the outside of the tyre. Went...

Category : Motor Industry

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Country : South Africa

BEWARE BEWARE!! for the S.A.Kondhand Tyre Guyz in Ottery Bought 4 tyres 80% tread and inspected them; all good. Took very very long for they don't have a bridge and fitting is done on the street. I discovered that they fitted one tyre with a smaller size at the front and they replaced it. After one hour driving I stopped and discovered that the right back tyre was almost flat, inner tube exposed and there were 2 huge bulges on the outside of the tyre. Went immediately to a tyre dealer. They...

Category : Motor Industry

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Country : South Africa

First of all, got the car 5 days later than promised. Secondly service history was more than a year behind (although advertised as having a full history). Then brakes, which were worn down to steel, and rear wiper wich was not working, had to be replaced within a week of receiving the vehicle. Complained on Facebook, was promised a refund, but then all subsequent communication was ignored. In a telephonic conversation I was rudely told that I will not be spoken to and if I continue to...

Category : Motor Industry

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Country : South Africa

I took my car to BMW Sandton for service after a light came on stating that there is issues with the ABS. At the end of the service I had to play R4600 for “rat damage” to wires in my car, where they could never proof that there was actual rat damage to the wires. On top of that they said that there is parts in the car that needs to be replaced but that the motor plan doesn’t cover it. I bought this car 4 months ago and it’s still under warranty. I drove away R4600 later with the...

Category : Motor Industry

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Country : South Africa

i bought the car from Agenbag in klerksdorp on the 21th of june 2018 during July it was already having clutch kit problem the dealer seems not to care and they ask me to take to the nearest garage for machanic because it has warranty i did now the sa warranty pay R3000 out of R7000 quotation the dealer doesn't want to pay the difference they want me to get someone who wanna buy the car so i can commission from them and pay for the car i told them i don't like the arrangements so they say...

Category : Motor Industry

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Country : South Africa

Yesterday I bought the new key from Peugeot Tygervalley which I paid R2986.30 that is not the point. The point here is today when I put the new key to the ignition it didn't want to turn few people tried even the neighbours try but when they put in the old key it turns. I phoned Peugeot dealership to tell them what was happening the first response I got from Jacque was yesterday the key was working. they told me the will bring someone to look at it my question was when as my sister needed to...

Category : Motor Industry

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Country : South Africa

I've bought a Volvo s40 some time ago from Middelburg car sales (188 Cowen Ntuli street). Salesman is Crofford. from day one I was promised my spare keys. I bought the car through Iemas and even they were promised that the keys will be arriving any time and that I will get the keys. After a few months of calls and messages it came down to a dead stop. Still no keys and no response from the car dealer. I would not recommend buying anything from Middelburg car sales before all goods that is...

Category : Motor Industry

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Country : South Africa

HI I TOOK MY CAR IN LAST FRIDAY TO bOSCH SERVICES AT 462 Dykor str in silverton i phoned them wednesday then they said i can pick my car up by thursday i took leave to come and fetch my car when i arrived there they said they are waiting for the sensor i should come back later as the mechanic went and fetch it i came back later just to find out that the sensor they are looking for they have not in stock so i have wasted a whole days leave

Category : Motor Industry

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Country : South Africa

I purchased an Audi A1 out of the box 3 years ago. I rode like a dream for 3 years (50,000 km) and has now developed problems with cooling and exhaust gasses. The dealer Audi Somerset West has not been helpful and has NO parts. Have to order from Germany 21 days ago and still not arrived. Audi SA refuse to escalate problem to higher level. They have only a voice that keeps giving you the run around. Stay away fro Audi Somerset West and Audi SA.Please help! Poor customer relations Audi....

Category : Motor Industry

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Country : South Africa

I requested an Uber ride on the 28th using my debit card, instead another person my ride and an amount R528.24 was deducted off my account. I wouldn't have had a problem had it been cash because the rider would have paid for themselves The driver was supposed to ask the person/people who were riding if they are the ones who requested. I am familiar with the uber app, had I requested for someone else I would have done so I was left stranded as I was preparing myself to go take my ride,...

Category : Motor Industry

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Country : South Africa

The shop sold me wrong parts for my car. I went back to them after two weeks to inform them and they told me they do not have the parts and they cannot refund me. I have to wait for them to sell those parts, then they will refund me. I went back to them after a week but no luck.

Category : Motor Industry

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Country : South Africa

Hi A month ago I bought a Captur and Clio together from Imperial Select Tygervalley. There were some issues with the vehicles, wheel alignment, wiper blades that needed to be replaced etc but these were eventually sorted out. I was somewhat concerned that such simple things had not been sorted out before handing the vehicles over, but I brushed it aside. After taking delivery of the vehicles, I found that the batteries of both remotes were almost flat. Also disappointing, but I sorted...

Category : Motor Industry

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Country : South Africa

I bought a set of rear shocks for my vehicle (Monroe V1170) on 14 March 2018. When I wanted to mount it on the vehicle I found that the bolt holes were the wrong way around, i.e. 12mm at bottom and 14mm on top instead of 14mm at bottom of shock and 12mm on top as per the bolt sises and the shock I removed from the vehicle. I then returned to the supplier (Midas Walker drive in Port Elizabeth, they contacted the Monroe representitave who told them that the shocks supplied were the correct ones...

Category : Motor Industry

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Country : South Africa

Bought an old classic 1984 Mercedes 380 se"unseen" from ABSOLUTE CARS In Cape Town who specialize in selling these type of cars. Decision to buy was made on receiving very nice photos of the car & also of the interior showing that it was very smart & clean. Also very nice promisses on the website. Paid a premium price for the car Never in all the email conversations did the owner Hein Jordaan (Jnr) ever mentioned any faults/defects on the car. Only said I buy the car at my own risk. Even...

Category : Motor Industry

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Country : South Africa

In January I purchased a 2015 Renault Duster 1.5 DCI 2X2. When I went to fetch the car I was told that the spare keys and the service book were missing and would be delivered to me at a later stage. When I made a followup the following week, I was asked for car details and told that the spare key would be order overseas for me. Four months later I have not received anything. I have written a number of emails to them to request for updates but still in vain. Please advise. Rgds, Tulani

Category : Motor Industry

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Country : South Africa

last year November I took my car for repair at Woodmead Auto Tech the issue with the car was a Mechatronic ,Goolam took the car and inspected the car and quoted me R 47,842,95 of which I submitted the quote to my Motor Plan 80% was paid and I paid the difference via EFT on the 23 Jan 2018 he then advise that the water Pump is leaking and quoted me again R 17516,74 of which the claim approved 75% and I paid the difference via EFT ,on the 2-02-2018 he then advise that the car still shows...

Category : Motor Industry

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Country : South Africa

On 18 May 2018 I test drove a Renault Captur at McCarthy Renault Woodmead and I quested a quote on 21 May 2018 and based on the price of R 326 435.40(incl VAT), I requested finance. The dealer indicated that only MFC was prepared to finance the vehicle as I was providing quite a large deposit - R130k on R326k purchase price (note that I did not receive any notifications from any banks indicating that they are requesting bank statements). MFC indicated a 12.83% interest, which is quite high...

Category : Motor Industry

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Country : South Africa

RMI Well lets start the story on a good note. More than a year ago we bought a Mini cooper s and we were very excited, this turned into disappointment very quickly as we discovered a few issues with the car. We called Robin from SVG to help and took the car to him. The first round of repairs we quoted at just over 10K without arguing we paid the bill, got the car back and the issues weren’t solved, our new car had gone from bad to worse. We took the car back to SVG were we were told we need...

Category : Motor Industry

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Country : South Africa

Please do yourself a favor and avoid Robin and Shaun like the plague, they will diagnose the wrong things at your expense and you will keep paying. Rather drive the extra Km's and take your car elsewhere.. BE WARNED!!!

Category : Motor Industry

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Country : South Africa

R60K later after back and forth, getting asked to pay every time they got it wrong, dont worry im still paying for their faults!!! KEEP Away dont use SVG!!

Category : Motor Industry

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Country : South Africa

I have paid R20000 deposit and R5000+ per month, since day one there were problems with the vehicle. Gave me the car without the cam belt being replaced, brakes screech continuously, fuel consumption is above average, gearbox hums in almost every gear even after it apparently being repaired by RDG. Once it came back the power steering occasional make horrible noises, the brakes screech worse, the wheel alignment is out and the wipers work when they feel like it. I have sent countless emails...

Category : Motor Industry

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Country : South Africa

I have paid R20000 deposit and R5000+ per month, since day one there were problems with the vehicle. Gave me the car without the cam belt being replaced, brakes screech continuously, fuel consumption is above average, gearbox hums in almost every gear even after it apparently being repaired by RDG. Once it came back the power steering occasional make horrible noises, the brakes screech worse, the wheel alignment is out and the wipers work when they feel like it. I have sent countless emails...

Category : Motor Industry

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Country : South Africa

After having my car in for repairs for almost a month to repair a radiator, Renew-it Greenstone let me know OH they ordered the wrong part????? I didn't know it takes months to fit a new radiator???? What kind of useless operation are they running that it takes months to fit a radiator??? And who is going to pay for my hired car???? PATHETIC!!!!

Category : Motor Industry

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Country : South Africa

I bought a car from Durban Renault and later on they called me for an extended warranty booster that I am paying together with my car instalment, as per recordings it is stated very clear that should I have a problem with a battery they will replace it immediately. Now it's about three weeks but nothing has been done and they are telling that it's not their problem. With due respect Durban Renault needs to do something to protect their clients if they understand customer relation or else we...

Category : Motor Industry

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Country : South Africa

Dear Sir/ Madam I come to you because I am trying to widen my pool of people that can learn from my experience whilst the process with the Ombudsman is underway. I am pursuing this because I not know that this is something Renault SA does on a daily basis to its customers. I have been viewing daily complaints about Renault and all their products, and how they treat customers, from blaming them and never taking responsibility to just lain ignoring them. Though I have posted on...

Category : Motor Industry

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Country : South Africa

Hi Modikwe, After reading an article on FACEBOOK this morning regarding the “poor” lending decision that was taken by MFC and others and the predicament people like me was placed in. From this article, enclosed the client received numerous demands and summonses from MFC to settle his debt. Unfortunately not all of us are in a position to employ an Attorney to assist. From this case and the final outcome thereof creates a precedent and will afford others the opportunity to have...

Category : Motor Industry

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Country : South Africa

I bought a VW Polo at the Hyundai Woodmead Dealership and after a week of driving it the service inspection light came on and reported the mater to then. They assured me that they service their vehicle before delivering them to customers and perform 125-point quality check.They took my car for 10 days for servicing and when it came back I took it for a long distance trip and noticed that my Multi function Display was mulfuctioning and took it back to them for repairs and myself and Service...

Category : Motor Industry

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Country : South Africa

I have been in a car accident on the 1st of May 2018.They came out to tow my car. in my contract with earn a car I have the option of a courtesy vehicle, after numerous emails and telephone calls. they phoned me back on the 3rd of May 2018 only to tell me that they do not have any vehicles available. So why do I pay for a courtesy vehicle and when I need it there is nothing available? This was shocking to me as I stay in Sasolburg and work in Sandton and I had to sleep in my office for 2...

Category : Motor Industry

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Country : South Africa

Good day, I would like to lodge a complain regarding the above mentioned company rendering a bad service to me as a loyal paying client. Motor Happy employees never answers the phones. All you hear is an answering machine stating that "your call is important to us" but it doesn't make sense and i have tried more than 10 times and all calls go more than 30min with the answering machine saying the same thing. Then i have decided to send emails to them they took 3 days to respond but...

Category : Motor Industry

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Country : South Africa

Alfa Romeo 147 2.0 TS "Warning" MKS Auto Service Phoenix During the month of March MKS Auto services in Phoenix reconditioned my 2004 Alfa Romeo 147 engine , they also fitted shocks, collected the car on on the 24th March . next morning car wouldn't start, called Manoj (owner of MKS) , he said that he would come through the following Sunday , he didn't come, thereafter phoned and left messages on his voicemail , whatup and sms , he than calls me back stating that he would come...

Category : Motor Industry

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Country : South Africa

I skipped one month salary and I made arrangement to pay an amount of R6425 which I did and now they want me to pay for repairs I did inflict on car for wheel bearings, I only had the car for 3 months and I'm now expected to pay R16000 for repairs and they didn't honor the arrangements made by me in advance

Category : Motor Industry

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Country : South Africa

I took my car to have the shock replaced as I was advised that this was the problem. When i got the car back the knocking noise was still on my car and another noise added to that. When i took it back they told me it's my engin mountings that is cracked. I have never hear the sound before they worked on it. I paid over R4000 to have the shocks done. They then told me I must pay a further R3500 to have the engin mountings done. I dont think there was anything wrong with the mountings at all...

Category : Motor Industry

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Country : South Africa

PAID A MOBILE MECANICK TO FIX MY CARS GEARBOX HE ADVERTISED ON THE NET CHARGED R3400 TO REPAIR FIRS TIME GEARBOX GOT STUCK AFTER 1 KM 2ND TIME CAME AND PICKED UP THE CAR WAITED 2 WEEKS GOT CAR BACK STUK AGAIN IN GEAR AFTER 1 KM AGAIN NOW HE WANTS MORE MONNY AGAIN WORKS IN MIDRAND SANTON JOHANNESBURG . BE CEARFULL OFF THESE GUYS

Category : Motor Industry

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Country : South Africa

I PURCHASED A NEW HAVAL H2 1,5T 6AT 4X2 LUX VEHICLE FROM RACEVIEW MOTORS IN ALBERTON.AFTER EVERY THING WAS SIGNED IN MY WIFES NAME, THE PHONE US TO SAY THAT THEY HAD REGISTERED THE VEHICLE AT EKURHULENI LICENSING DEPARTMENT. THE CUSTOMER LIAISON OFFICER PHONE TO SAY WILL WE ACCEPT THIS, I TOLD THE LADY I CAN NOT ACCEPT THIS AS WE LIVE IN WITBANK IT WILL BE REGISTERED AS A USED VEHICLE, AS THE SENT OUT A PERSON TO REGISTERED THE VEHICLE AT WITBANK LICENSING DEPARTMENT, AND HE CAME BACK WITH...

Category : Motor Industry

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Country : South Africa

Motor start to overhead on 18 February 2018. The vehicle was towed away to repair. The vehicle was repair but 20km away from the repair center the same problem started and the vehicle was towed away. after the third time the repair center ordered a water bottle taking them 3 weeks to repair. This was not the problem and the vehicle was towed back to the repair center and now the talk is to change the engine but I am still without a vehicle. With not a unsure when I'll have the vehicle...

Category : Motor Industry

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Country : South Africa

Ons het Ford Ranger Wildtrack gekoop amper jaar terug. Het nou amper 10000km op en lyk of engin gegaan het. Hulle gekontak gister en hulle het gesê hulle sal vanoggend 9uur bakkie kom haal. Ek wag nou nog vir hulle. Het ook genoem dat ek sonder vervoer sit. Ek is vrou alleen met 3 kinders wat by skool moet kom. Is uiters pateties dat ek tot nou toe nie hulp gekry het van hulle af nie.

Category : Motor Industry

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Country : South Africa

Bought the car with worn out tyres and brought it under the dealers attention and they insisted there is nothing wrong with the tyres as it passed the roadworthy test. On the 6th of March I send them an email with the attached pictures of the two front tyres and the dealers response was that they are investigating the matter. Unfortunately on the 12th of March I had an incident on the road where one of the same worn out tyres bursted, I brought it under the dealers attention and according...

Category : Motor Industry

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Country : South Africa

We purchased an oxygen sensor on the 21/03/2018 at Hyundai Umhlanga. We were informed by the foreman that if we fit the sensor privately Hyundai will not be responsible for anything that goes wrong with the sensor and the warranty will not stand. So we decided to fit the sensor with them. After they changed the sensor we drove across to gateway to have lunch and then we were on our way home. We did not drive the car for even 15 minutes when the car started making loud noises as if the...

Category : Motor Industry

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Country : South Africa

Horribly upset with the service from vw Claremont. It’s over 6 weeks and I am still driving with a car with a engine light on, the day I collected the vehicle the engine light went on as I was driving away. After a lot of issues it became clear that the master car that I bought had a custom exhaust so the maintenance plan they sold me is useless as it’s not original parts. They agreed to replace the parts however 6 weeks later and still nothing!!!! no spare key and still no refund on my...

Category : Motor Industry

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Country : South Africa

I recently renew my annual subscription with iTrace for tracker in my car two weeks ago. Last week I change the car for new car and made arrangements with iTrace that they must de-install the devise from the old car and install to the new car which will enable me to continue with my annual subscription. From Friday last week up to today I kept on calling both iTrace and their installer based in Durban called Car Sound Concept only to be told that they can not go to the dealership to...

Category : Motor Industry

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Country : South Africa

Myself and my husband bought two Mercedes benz vehicles, upon successful payment of our vehicles, We requested our papers of which we were told that the papers were delivered to us by courier services, of which we disputed same, and requested a delivery note of our original papers. We were promised by Mercedes National Office that they will investigate and will come back to us. 3 Months ago I called them again of which it must be noted that our vehicles has been paid off for more than 5...

Category : Motor Industry

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Country : South Africa

I took my car in to get the door and back vendor to get panelbeated. I paid full amount. When my car returned the back door my BMW, reg. CS39VNGP, was not correctly repaired......I took it back and they have been taking me from Pillar to post. When I call in they giving all kind of excuses. For the past 5 months I have traveling to Pretoria to get the car sorted, but all the time I am given new stories. Everytime I call in, I am told that all the client leasons and managers are out, and they...

Category : Motor Industry

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Country : South Africa

I bought a Renault Sandero in June 2017, i waited for the papers for over four months getting sent from pillar to post. The vehicles are sold without papers, the vehicles are accident damaged but clients are told the vehicles are bank owned and are fine.

Category : Motor Industry

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Country : South Africa

They are prepared to fix vehicle problems but is not prepared to provide you with alternative transport, leaving you stranded and without transport for hours and could lead to days

Category : Motor Industry

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Country : South Africa

My car has been at Reeds Opel in Bellville for 6 weeks without them being able to fix it. They dont have any courtesy cars and not willing to rent a car for me (or so I assume as my request for a rental car is met by silence) I have tried every possible Opel number and callcenter and email I could find to get assistance and every time I am told I must take it up with the dealer. End of last year I took my car in to another dealer that now only deal with Isuzu. They said my rear brakes and...

Category : Motor Industry

(0) Replies

Country : South Africa

Still haven't returned our 3 ECU Units, PC cable for Pluto 2 and old loom for Venus after being paid in full and promised to be send.It was send to them on the 24/01/2018 and paid on the 21/02/2018 after invoice was received from them on the 19/02/2018. We were promised that they will send it upon proof of payment. We have requested the Ref no from them on 2 different occasions and were promised we would receive our parcel at before the end of last week. Please contact me ( Jacques...

Category : Motor Industry

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Country : South Africa

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