Motor Industry Complaints

I am so unhappy with the service and the cars I've been driving. it is one problem after the other. My problem is you guys keep on fixing how many times must a new car be fixed. I changed my previous polo for the new polo because of the problems it gave me and the constant fixing. The new polo is a bigger piece of rubbish with endless issues. Can you just take your car please I'm not interested in anymore fixing I had enough. this is what I've been experiencing -wind sound problem -the...

Category : Motor Industry

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Country : South Africa

Shockingly poor service received from Renew IT Rivonia. Poor customer service cascades from the management levels to the junior staff. I was appalled by the dishonesty, lack of accountability and lack of responsiveness. The Company values seem centred around empty promises.

Category : Motor Industry

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Country : South Africa

EcoSport bought 2.12.2015.Has had engine replaced three times, plus two catalytic converters. I refuse to accept this car, as I do not feel safe with it regularly breaking down. I have lodged two complaints with Ford SA, Customer Service, receiving no resolution. The dealer, Bright Ford Hermanus,seems unwilling to replace this vehicle. Warranty claims adding up to R370,000, prior to latest engine replacement. The onus is on Ford SA to replace my vehicle. Currently I have refused to...

Category : Motor Industry

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Country : South Africa

good day I bought a2018 Renault step way from Renault east rand on Tuesday 15oct2019 ,and I decided to drive it work on Thursday 17oct2019 ,on my way back the car started coming smoke o the bonnet and shut down, I was pushed on the side by good Samaritans and I called the tow truck to come fetch the car, to my surprise I was never offered an alternative transport as it was late and I had to wait for the tow truck, I tried calling the dealer to ask them to please change the car for me as I...

Category : Motor Industry

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Country : South Africa

Morning All and Gordon Nathaniel Still waiting for your feedback on this questions and need all answers writing please?? Will go to social media and Hello Peter for answers today!!!! From: Arnold van Niekek Sent: Monday, 14 October 2019 15:43 To: Gordon, Nathaniel (N.) ; Ordcrc, F (F.) ; Suleman, Sumaiya (S.) Cc: "'[email protected]:'"@telkomsa.net; [email protected]; 'Arnold van Niekerk'...

Category : Motor Industry

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Country : South Africa

settelmend

Category : Motor Industry

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Country : South Africa

DODGE JOURNEY my car had a problem with water leakage I took it in on the 24/09 and it was diagnosed with the problem which they send me a quotation of R13086.00 it includes parts and labour, I gave them the go ahead to fix the car on sarturday 28/09 I paid 80% of the amount charged which was R10 000, today the 03/10 I called the lady by the name of Bianca she is telling me another story that it was discovered that it needs a top on the engine whatever the story is it requires R8 000 more...

Category : Motor Industry

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Country : South Africa

DODGE JOURNEY my car had a problem with water leakage I took it in on the 24/09 and it was diagnosed with the problem which they send me a quotation of R13086.00 it includes parts and labour, I gave them the go ahead to fix the car on sarturday 28/09 I paid 80% of the amount charged which was R10 000, today the 03/10 I called the lady by the name of Bianca she is telling me another story that it was discovered that it needs a top on the engine whatever the story is it requires R8 000 more...

Category : Motor Industry

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Country : South Africa

Don't EVER trust or do business with Quality Cheapies 2nd hand car dealership in Springs. They do NOT even honour their own written offers on their own letterheads,are rude and verbally abuse customers and lie even to their own Management, with NO interest at all to honour their own verbal or written agreements on car purchases

Category : Motor Industry

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Country : South Africa

This week end my family and I was destined to go on a road trip. Our range rover sport autobiography had been to the dealership for the same 2 problems 22 times. This weekend the engine malfunction warning light came on in which we had to make our way back home. Range rover SA is basically saying the vehicle has to go back to the dealership to get it sorted out. After every second week for the past year the vehicle has been in for repairs. Is this what you get from a R2MIL vehicle? Surely...

Category : Motor Industry

(1) Replies

Country : South Africa

After numerous discussions with RANGE ROVER SA & RANGE ROVER CONSTANTIABERG, Cape town we have had a rather unpleasant experience regarding our repairs to our RANGE ROVER SPORT AUTOBIOGRAPHY carried out. The coolant issue is has been ongoing as we quite used to having the BIG RED TRIANGLE on our dashboard that has become a PERMANENT feature. I guess we could live with that. My main concern is the GEARBOX …. Which impacts directly on the performance of my vehicle. To highlight this in plain...

Category : Motor Industry

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Country : South Africa

I ordered spares from Peugeot Isando. According to the sales person, the warehouse was busy to relocate. The sales person then informed me that on the 21 August I can make the payment for the part as everything is back to normal at warehouse. I did so on the very same day. on the 30th of August 2019 he still can't give me an answer on where the part is. To me it is a clear indication that Peugeot does not care about there customer. Also to in future to not MAKE Peugeot MY NEXT VEHICLE, NOT...

Category : Motor Industry

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Country : South Africa

the driver of this Avansa ZVT 937 GP was so rude and mean to the passengers he swear at us because we paid him with R100 in the morning, he should have said that he doesn't have a change and ask to the other drivers but he choose to swear at us and said he will make sure that we arrived late at work.

Category : Motor Industry

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Country : South Africa

In Oktober 2017 moes ek weens omstandighede 'n ander motor koop. James Olivier van Group 1 Nissan laat weet my hy het 'n baie goeie motor vir my. Atos Prime GLS Auto. die motor het net 59.000 km op. Prys R65.000. Markwaarde op daardie stadium is ± R38.000. Die prys is darem hoog. Ja, maar gesien die mooi toestand van die motor en die lae Km's en al die extras, ens. is dit die moeite werd. Van dag 1 af gebruik die motor olie. Tans staan die motor in my garage sonder olie. Gooi jy die olie bo...

Category : Motor Industry

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Country : South Africa

I took my Citroen Cactus in for a service (it was too soon fir the service but the last time they serviced it, they neglected to stamp the book and to change it in the car's data, so apparently nothing was done except to update the information) and when I got it back, it was shuddering on pull-away in 1st and 2nd gear. I took it back to have the shudder looked at and When I got to the agency to pick it up, they informed me they had just downloaded new software and now the engine light won't...

Category : Motor Industry

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Country : South Africa

SAPS is investigating a fraud case against BW sports & accessoires. Details are on Google, Hello Peter and Badservicesa. and many others have a sort like experience.The officer spoke to a TIMOTHY ERASMUS. who told that he is not the owner but a German person is. On Linkedin, Google as well on Cipro (where you can see information of a company, shows that TIMOTHY ERASMUS is the owner. This is false information to mislead the public and SAPS to cover up your responsibilities.

Category : Motor Industry

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Country : South Africa

FRAUD WITH CAPITAL LETTERS TIMOTHY ERASMUS?! Ordered a used part @ R976,35, received from the sales lady Megan an invoice which was paid immediately. She confirmed the payment and to send it by PostNet that afternoon. My local PostNet never received the parcel. Megan confirmed she did sent it and would send the waiver bill. PostNet HQ confirmed that Bw Sports NEVER handed over a parcel, also PostNet Farramere confirmed this. Megan did not sent a waiver bill. The paid amount would be...

Category : Motor Industry

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Country : South Africa

I bought a car at Auto Pedigree Springs Branch in 2016 January , I received everything except the spare key. I contacted branch manager regarding this he kept saying he will call back 2016 went by. I sent the email to their customer care , got a response that I will get a call back. 2017 went by. 2018 went by. May 2019 I received a call from a guy named Paul telling me my key is there and he will deliver it to me. gave him my work and home address , no delivery was done the whole of may. June...

Category : Motor Industry

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Country : South Africa

our company vehicle NP 200 was sent to in motion e car in Marlboro attached is the invoices of what was charged for the exorbitant cost and finally when we received the vehicle after Mr Glen the owner of the franchise in Marlboro insisted we pay the money must be cleared in his bank before he can release the vehicle we knew somethings up lo and behold the car misses it leaked water from a pipe that was not secured hydraulic lifters extremely noisy that after being charged 31457.70 for a...

Category : Motor Industry

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Country : South Africa

our company vehicle NP 200 was sent to in motion e car in Marlboro attached is the invoices of what was charged for the exorbitant cost and finally when we received the vehicle after Mr Glen the owner of the franchise in Marlboro insisted we pay the money must be cleared in his bank before he can release the vehicle we knew somethings up lo and behold the car misses it leaked water from a pipe that was not secured hydraulic lifters extremely noisy that after being charged 31457.70 for a...

Category : Motor Industry

(0) Replies

Country : South Africa

Please if any one can share this experiences..... My Nissan NP300 Diesel 2016 model. Problems with the roll bar corroding. Problems with the front door hinges corroding, problems with the gearbox and 5th gear bearings corroding. This was to be my last vehicle upon retirement. I've migrated from CMH Durban to CMH Pinetown who show an interest but when your visit is 120km round trip returning for wrong parts ordering. PLEASE CMH NISSAN PINETOWN DEAL CONCLUSIVELY WITH THIS CUSTOMER.

Category : Motor Industry

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Country : South Africa

Hello Peter, I applied for a rent to own option with car get in December 2018, last year, this vehicle was is a rent to own contract that I have with car get, I have had the car in my position for only 4 months, when the vehicle engine hit pistons and the valves was broken, I phoned the company from where I got the vehicle and they advised me to phone car get, I phoned car get explained to them my problem and they advised me to contact the insurances company with who they deal in matters of...

Category : Motor Industry

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Country : South Africa

Really disappointed currently , My car was crashed to on the 19th of April and to date claim has been submitted and i keep being told that my claim is with the digital claims department. As a black small business owner i had tried a small business with this car and it being my only source of income as it is so hard to get a job in SA. I really need my car back i cant even take care of my family right now . My claims refer 557723479/1 . My contact number 0617752697. I am even belittled by the...

Category : Motor Industry

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Country : South Africa

I bought the car from Raceview last year on the 22/12/2018 and The first week of January I have noticed alert on my dashboard the was informing me that the service was due within 30 days. Then I went back to the dealer to inform them regarding that but I was told that I do not have to worry about the services as the car was still warranty and covered by Renaults up to 120 km.I just took my car for a service and now I have experienced that my front wheel nuts were loose and I was informed...

Category : Motor Industry

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Country : South Africa

I purchased a car from one of the worst companies Imperial select Menlyn, I did not know of their bad service, I then took a service plan with Liquid capital(Stupid company as well) and I then realized I need another car then asked them to transfer my plan to the recent car which according to them they never did although I paid them in full, My car is stuck at the service centre and Liquid stupid capital cannot refund nor assist me, PLEASE STAY AWAY FROM THIS LIQUID CAPITAL COMPANY, I am...

Category : Motor Industry

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Country : South Africa

I have to inform you that I am extremely disappointed in the lack of sea-freight worthy “crating” executed by Freight Factory during the handling of my Harley Davidson to the USA. The fact that there were no desiccate present in the container as to mitigate damage from the sea moisture in the container is yet another proof of Freight Factory cutting corners to save a buck. In addition, the fact that they initially quoted me a total cost for delivery to Saint Louis, and only once the...

Category : Motor Industry

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Country : South Africa

I purchased a vehicle from Volkwagen East Rand a month ago. After having the vehicle for 2 days, I tested the features that the Sales Consultant confirmed where standard just to find that they were not on the vehicle. I escalated the matter to within the 5 day cooling off period and still nothing was done. It feels unfair that we have to pay for VWs mistakes because the Sales Consultant admitted to lying to us, selling us a car with the features that do not exist on the vehicle. It...

Category : Motor Industry

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Country : South Africa

I persuade parts for Audi at Goldwagen one of 4 parts fail. I did persuade a new one from them Supa Quick fit the part and I took the failing part back. I did fill in a claim form from them and hand it over with all documents required there Manager said I need to return all the parts for them to do the claim at my cost. This is not acceptable and he had a really bad attitude and was not willing to help and sort out the problem.

Category : Motor Industry

(0) Replies

Country : South Africa

I have trade my vehicle at we buy cars in Feb 2019 and Lerise Esterhuizen at Kimberley POD was excellent in her job. Could not ask for better service. I am in Kimberley and they traded the car from Jhb. So I got someone to test drive the vehicle Mercedes-Benz ML 320 but they only aloud us to dive for about a kilometer on a 60 kmph road. And was not allowed to test the vehicle to its full potential. The seller David told me that it have a full service history and a sirvice book and that the...

Category : Motor Industry

(0) Replies

Country : South Africa

I have trade my vehicle at we buy cars in Feb 2019 and Lerise Esterhuizen at Kimberley POD was excellent in her job. Could not ask for better service. I am in Kimberley and they traded the car from Jhb. So I got someone to test drive the vehicle Mercedes-Benz ML 320 but they only aloud us to dive for about a kilometer on a 60 kmph road. And was not allowed to test the vehicle to its full potential. The seller David told me that it have a full service history and a sirvice book and that the...

Category : Motor Industry

(0) Replies

Country : South Africa

I purchased a car from Hyundai Woodmead , Hyundai i20 it was delivered in Bloemfontein on the 15th of March 2019 , firstly the contract was not as per what was discussed telephonically ( Bank that approved was standard at 14% ) when contract arrived Nedbank was the bank now financing me with 16%. I am still waiting for my number plates , spare key , copy of the contract , permit. My permit that came with the car is expiring end of the month. I have been calling the sales person (Desmond Tau)...

Category : Motor Industry

(0) Replies

Country : South Africa

Bought a car in 2015. Took it for service in 2017 in Standerton. A week later my car broke down I couldn't turn it on. Contacted the dealer and they told me to take the car to the nearest ford dealer. I took the car to Pretoria as it was closer to me, I was advised that the problem were injectors. A week later it broke down again due to engine block and pistol cease. The car went to Lephalale where I was told it needs a new engine. I am still paying for the car that I'm not even using and no...

Category : Motor Industry

(0) Replies

Country : South Africa

My car is an Opel Mokka 1.4 Auto 105000 km on it. The warranty is 5 years or 120000 kms which ever comes first. Last year 2018 in June it overheated and in the even blew the gasket, block and top of the engine. It was towed to an Mthatha Isuzu dealer called Meyersgroup. The guys took more than 6 months to replace the engine without proper communication with me. I eventually collected the car in mid February 2019. The car had hail dents all over upon collecting it and did not...

Category : Motor Industry

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Country : South Africa

I got accident last year November and unfortunately it appeared that car was send to Panelbeater not Approved by Nissan against the policy company. So after that it was worse that after repair inspection letter was not done infact the car was not send to Nissan to approve. Warranty fell off now i can't get service. I got into accident lately now neither insurance or dealership are willing to help me. Is been 4 weeks. Panelbeater can't produce After Repair inspection letter to reinstate...

Category : Motor Industry

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Country : South Africa

I would like to complain about the poor service I am getting at Provincial motors Richards Bay Alton.My car had the warning alarm on the dash from January 2018,I' be taking it to them to fix it but they failed ng to fix it,t this moment they have my from December last and they failing to fix it and they don't even bother calling and give me the feedback,I left the car running last year December but now its not even starting and they till talking lies to me,on Thursday they said that they...

Category : Motor Industry

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Country : South Africa

I bought an Opel Corsa 1.0t Essentia in July 2017, brand new from Westvaal Whiteriver. In January 2018 the vehicle started giving problems as it would go into a limp mode. I took the vehicle to Williams Hunt Centurion Pretoria, they just reset the error, the next morning I had the same problem again, once again they reset the error. The following day SAME problem. They then took my car in to have it looked at, after a few days they came to the conclusion that the computer and turbo had to...

Category : Motor Industry

(0) Replies

Country : South Africa

I bought a used vehicle from Marx Motors Nelspruit in March 2018. The advert as well as the sale documents stated I bought a Ford Kuga 2.5 Titanium, but I realized it didn't have the features a Titanium should have. In May 2018 I contacted the dealership to inform them that they sold me a Ford Kuga Trend instead of a Titanium. They promised to fix the paperwork, but up to today, after numerous correspondence, I still haven't received a changed contract. Mr. Darrel de Vries from MFC Finance is...

Category : Motor Industry

(0) Replies

Country : South Africa

Please help me!!! 0619420880 I bought a car month end of August but first week of September started to give me problems, tried to took the car back but dealer refused. I opened the case with Motor Industry Ombudsman of South Africa till today they haven't helped me. Please help me!!!! 02 February 2019 When I took the car for service, it had a problem of jump kicking or kicking(when I reduce speed it pushes itself forward like it kicking). They told me I had...

Category : Motor Industry

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Country : South Africa

Have asked acorss the provinces in person for updated gps maps for my golf 7 R but not N1 City, Tokai, Umhlanga or VW PE could assist or even get back to me. Most disappointing driving such a car with old maps across provinces. Someone pls help!!!

Category : Motor Industry

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Country : South Africa

A day after my BMW was serviced under Motor Plan, I wanted to transfer my car from my 100% owned company to me personally and BMW insists on an inspection at a charge of R2,400. The original sale agreement is also in my personal name. How absurd? What a rip-off?

Category : Motor Industry

(0) Replies

Country : South Africa

Re. Excessive kilometer charges ASP…….Tracker record for the time I rented a luxury car (BMW318i) from Cape Town International Airport from 26 January 2019 till 2 February 2019 (total of 8 days) for a week holiday at Paternoster. Firstly, even though the rental fees for 8 days had been paid in full before arrival, I had to wait for 30min, without any explanation, before my keys were given. Secondly, I have been charged for kilometres not done by me. At reception I was, as...

Category : Motor Industry

(0) Replies

Country : South Africa

Rental agreement nr 886427754 Re. Excessive kilometer charges ASP…….Tracker record for the time I rented a luxury car (BMW318i) from Cape Town International Airport from 26 January 2019 till 2 February 2019 (total of 8 days) for a week holiday at Paternoster. Firstly, even though the rental fees for 8 days had been paid in full before arrival, I had to wait for 30min, without any explanation, before my keys were given. Secondly, I have been charged for kilometres not done...

Category : Motor Industry

(0) Replies

Country : South Africa

Renault Kadjar broke down 29/12/2018. Fuel pump problem. 30/1/2019 still not resolved. now car lights don't work and I'm expected to pay R600 to put in a new globe. Car wipers needed to be changed before 40000kms surely a brand new car should last longer.I will NEVER buy a Renault again and I will influence all my friends and family accordingly. forget about calling their customer care line, it goes unanswered.

Category : Motor Industry

(0) Replies

Country : South Africa

on the 18th Jan I went to drop my taxi at imperial for a check, i told them the taxi jerks when I'm driving a lady called Lindiwe told me she would call when done. she called at 16:30 Friday saying they are not done the car must stay the weekend. on Monday they called saying they want to check the timing chain, on Tuesday the 20th they were still checking the timing chain in the morning when I called to check and at 14:00 they were still checking the timing chain. After I complained Lindiwe...

Category : Motor Industry

(0) Replies

Country : South Africa

on the 18th Jan I went to drop my taxi at imperial for a check, i told them the taxi jerks when I'm driving a lady called Lindiwe told me she would call when done. she called at 16:30 Friday saying they are not done the car must stay the weekend. on Monday they called saying they want to check the timing chain, on Tuesday the 20th they were still checking the timing chain in the morning when I called to check and at 14:00 they were still checking the timing chain. After I complained Lindiwe...

Category : Motor Industry

(0) Replies

Country : South Africa

I rented a car in Midrand on the 10th January (ref: RA1293164) and dropped it off at Durban King Shaka Airport on the 12 January. On the 14th I received a mail from indicating that the car cluch was burned. I rejected the claim on the premise that when I returned the car the was never a sign that the car had burgen cluch and there was no way I could have managed to even drive the car to the Airport if the cluch was burned. I an an experienced driver for more than 23years and not once...

Category : Motor Industry

(0) Replies

Country : South Africa

I have a service plan with Moto happy, first service my car went for was 03/01/2019 after car was serviced by the dealer Mahindra I was told the are not affiliated with Mahindra. ( this is after I received approval and a reference Number) They informed me I will have to pay and claim refund. This I have done. since then i have waited, today i was told i must wait, and that i should not phone them.

Category : Motor Industry

(0) Replies

Country : South Africa

I took out a service plan from multifranchise on Ontdekkers Road when I bought my car a year ago. Now, a year later, when I want to take my car for the service, I don't get authorisation, due to multifranchise/imperial Select's mistake in the contract. Thembi from multifranchise promised me it will be fixed, yet, today my car stands again atTommy Martin (for the second time), without getting the due service!!!! What a waste! I am very disappointed and angry for having to pay for a service...

Category : Motor Industry

(0) Replies

Country : South Africa

BAD CUSTOMER CARE today i bought a kitty carb for Golf 1 which costs R250 in Kliptown GW Gold Wagen and could not use it or open it then decided to bring it back to the shop but when i was there I was told that they will charge 10% for returning it hence this is not fair according to consumer act, please assist me including other consumers regarding this issue.

Category : Motor Industry

(0) Replies

Country : South Africa

Went for 70 000 km service on the 21 Dec 2018, Toyota Vereeniging had no brake parts....I had to buy brake parts myself at my cost at Rand Stadium Toyota after showing my job card it wasn't the correct brake pads.....went on holiday pulling the caravan with Toyota Fortuner with the old pads. Still today 08 Jan 2019 haven't received ANY phone call from Toyota Vereeniging to solve the problem.

Category : Motor Industry

(0) Replies

Country : South Africa

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