Motor Industry Complaints

Louis Cronje To:[email protected] 30 Oct at 14:48 Hi, I bought in Feb'18 a 2005 A8 4.2 quatro which is still at Audi Center EL but will be removed this Friday. It got there by tow truck from KWT, I was with the truck, as engine over heated. I was then told by Ashley Griep that I must pay upfront R19 550.00 (eft attached) for stripping engine to determine cause/s of over heating. This was done - BUT - they could not say why it over heated!!!!!! ALSO,...

Category : Motor Industry

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Country : South Africa

I have given my car to Disa Auto Service in Somerset West on the 29 October 2018 to install shocks and fog lights ,Thursday they call to say my car is ready for collection when i pick up my car the radio light was on but the radio doesn't play immediately i ask them they said they also noticed that but their work didn't affect the radio i was ask to bring back the car next Monday i did but again my radio car was not fix, I am very disappointed with the service they gave its not my first time...

Category : Motor Industry

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Country : South Africa

I have flown FlySafair before and have had good experience and bad as well as delayed flights, but the worst is when I booked First Car Rental through them at a 15% discount (Lanseria to Cape Town return). All vehicles that I have rented on my business trips I have always filled the car on returning it to the company. However in this case it was a disaster. The car was checked and the guy who checked the vehicle on my return even thanked me for filling the car. However on receipt of the...

Category : Motor Industry

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Country : South Africa

On 15 September 2018, our Nissan Qashqai, 2015 model caught alight on the N2, airport approach road, Cape Town. Outsurance registerd towing company CF Towing, removed evidence from the wreck. Therefore the forensic report was inconclusive.Both Nissan and Outsurance have washed their hands of any further acion. The car was 3 years old, had 52 ooo on the clock and was thus well within the warranty period. What is the point of having a great warranty then ?

Category : Motor Industry

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Country : South Africa

I am really disappointed and angry at Bidvest McCarthy End Street Nissan in Johannesburg for BAD SERVICE and UNCLEAR communication and now they are bullying me to pay for BAD SERVICE I drove my Nissan Navara 2.5 dCI 4x2 to Bidvest McCarthy End Street Nissan in Johannesburg for them to replace a radiator water bottle which was leaking. On the 13/08/2018 they advised me to leave my car with them so that they will order and replace the radiator water bottle. They gave me a blank form to sign...

Category : Motor Industry

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Country : South Africa

My name is mpho rambau from phalaborwa in limpopo.i bought an. N46 e90 bmw engine from rojan engines on the 8th october 2018 and had a one month warrenty. I was couriered an N42 engine instead of an N46 engine. I called rojan engines and spoke to the sales man brandon explaining my problem to them and i was told that they are still waiting for the boss and they will call me.rojan engines never called me until i decided to call them after 48 hours.i was instructed to install the N42 engine by...

Category : Motor Industry

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Country : South Africa

Bought an engine from Majestic Motor Spares (MMS) Hermanstad, Pretoria in April with the explicit instruction that engine DELIVERED should not be faulty as I am in Cape Town. Sales person sound decent and honest, send me photos of engine and vehicle out which engine are being removed from. Gave me assurances that they would not send me a faulty motor. After transfer of funds into their bank account, had 2 wait almost three weeks for delivery. "Engine" delivered incomplete as motor was...

Category : Motor Industry

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Country : South Africa

Altech Netstar installed a tracking device on my Nissan Navara,the unit kept on giving ptoblems and sent signals to Netstar evey single time we start the Bakkie.We asked them to come and have a look at the unit because we receiced calls and sms every day.The technition came to our house and struggled for 2 hours just to change the unit.The following week the Bakke started to give me problems.All the light on the dash board came on and stayed on.I phoned Netstar so many times and told them the...

Category : Motor Industry

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Country : South Africa

The worst service ever! I took my car there for service all the way from Mpumalanga because I was in Pretoria that day. Guess what? I went back to Pretoria for them to fix the same issue and Warren the manager thinks giving me R400 worth of petrol from Mpumalanga will erase their unprofessional ways of doing things. not considering that I can not leave my work and go camp at their workshop why they damage things even further. Guys please stay away from Car Service City PTA CBD..go there...

Category : Motor Industry

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Country : South Africa

On Sunday Morning (16 September 2018) I was driving along R566 and N4 Rosslyn going back to my place in 0633 JakalasWinterveld when my car suddenly stopped and showed engine sign on the screen. Then on Tuesday (18 September 2018 I was not feeling well but I forced myself) I towed the car for service/checking to Group 1 Midrand service centre they said they will check and get back to me. I called on Friday the 21st of September 2018 I called to check the progress thereof when I was told that I...

Category : Motor Industry

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Country : South Africa

I was told last month that I will get a full premium back this month because I was three years with MiWay this month. Last night a premium was deducted and I was told today I will only get a discount of R252-00 back where my premium was R392-00 every month. Yesterday I received a e-mail that my premium will go up to R450-00.I moved to a new flat yesterday. When I gave MiWay my new address details, was done half, I was told my premium will go up to R592-00. A increase of R200-00 in two days. I...

Category : Motor Industry

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Country : South Africa

I brought the car last year in end July to be fixed, It was repaired August 2018 to Heroldts Garage it was not even two days the car was fixed from them. It just stopped and I foned them. They told me I have to tow the car to them. I then did as I was instructed. I tow the car to them, they then foned me amd tell m I have to pay 12.000 again, where as they asked me 10.000 before I got my car back from them. and it just stopped after I paid them the 10.000, They told me again I have to pay...

Category : Motor Industry

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Country : South Africa

BEWARE BEWARE!! for FAIZEL from the S.A.Kondhand Tyre Guyz aka Second Hand Tyre Guyz in Ottery Bought 4 tyres 80% tread and inspected them; all good. Took very very long for they don't have a bridge and fitting is done on the street. I discovered that they fitted one tyre with a smaller size at the front and they replaced it. After one hour driving I stopped and discovered that the right back tyre was almost flat and there were 2 huge bubbles on the outside of the tyre. Went immediately to a...

Category : Motor Industry

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Country : South Africa

I bought a Citroen C2 on 11 August 2018. The dealer did not give us the original key. We have tried for nearly 4 weeks now to get keys. The car is NOT in use because it can't lock and we cant risk driving and parking because it can be stolen. The dealer also did not disclose the faults on the car and now we can't register it on our names as it is not considered roadworthy. We've been back to the dealership several times, we've phoned continiuosly and whats up messages was exchanged...

Category : Motor Industry

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Country : South Africa

I BOUGHT A MERCEDES BENZ C63 S 2016 MODEL ON THE 22ND OF MAY 2018 WITH 19000KM ON THE CLOCK. I TOOK THE CAR FOR SERVICE ON THE 20TH AUGUST 2018 AND PICKED UP THE THE SAME DAY AND PARKED IT IN MY GARAGE AT HOME. THE NEXT TIME I TRIED DRIVING THE CAR OUT OF MY YARD THE CAR SWITHCHED OFF AND DID NOT MAKE IT OUT OF THE YARD.THIS WAS ON THE 25TH AUGUST 2018. THE CAR WENT TO MERCEDES EASTRAND WHERE THE SERVICE WAS DONE ON THE 20TH. EASTRAND SAID THAT THERE WAS A SERIOUS ENGINE REPAIR THAT WAS DONE...

Category : Motor Industry

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Country : South Africa

BEWARE BEWARE!! for the Second Hand Tyre Guyz aka S.A.Kondhand Tyre Guyz in Ottery Bought 4 tyres 80% tread and inspected them; all good. Took very very long for they don't have a bridge and fitting is done on the street. I discovered that they fitted one tyre with a smaller size at the front and they replaced it. After one hour driving I stopped and discovered that the right back tyre was almost flat, inner tube exposed and there were 2 huge bulges on the outside of the tyre. Went...

Category : Motor Industry

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Country : South Africa

BEWARE BEWARE!! for the S.A.Kondhand Tyre Guyz in Ottery Bought 4 tyres 80% tread and inspected them; all good. Took very very long for they don't have a bridge and fitting is done on the street. I discovered that they fitted one tyre with a smaller size at the front and they replaced it. After one hour driving I stopped and discovered that the right back tyre was almost flat, inner tube exposed and there were 2 huge bulges on the outside of the tyre. Went immediately to a tyre dealer. They...

Category : Motor Industry

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Country : South Africa

First of all, got the car 5 days later than promised. Secondly service history was more than a year behind (although advertised as having a full history). Then brakes, which were worn down to steel, and rear wiper wich was not working, had to be replaced within a week of receiving the vehicle. Complained on Facebook, was promised a refund, but then all subsequent communication was ignored. In a telephonic conversation I was rudely told that I will not be spoken to and if I continue to...

Category : Motor Industry

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Country : South Africa

I took my car to BMW Sandton for service after a light came on stating that there is issues with the ABS. At the end of the service I had to play R4600 for “rat damage” to wires in my car, where they could never proof that there was actual rat damage to the wires. On top of that they said that there is parts in the car that needs to be replaced but that the motor plan doesn’t cover it. I bought this car 4 months ago and it’s still under warranty. I drove away R4600 later with the...

Category : Motor Industry

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Country : South Africa

i bought the car from Agenbag in klerksdorp on the 21th of june 2018 during July it was already having clutch kit problem the dealer seems not to care and they ask me to take to the nearest garage for machanic because it has warranty i did now the sa warranty pay R3000 out of R7000 quotation the dealer doesn't want to pay the difference they want me to get someone who wanna buy the car so i can commission from them and pay for the car i told them i don't like the arrangements so they say...

Category : Motor Industry

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Country : South Africa

Yesterday I bought the new key from Peugeot Tygervalley which I paid R2986.30 that is not the point. The point here is today when I put the new key to the ignition it didn't want to turn few people tried even the neighbours try but when they put in the old key it turns. I phoned Peugeot dealership to tell them what was happening the first response I got from Jacque was yesterday the key was working. they told me the will bring someone to look at it my question was when as my sister needed to...

Category : Motor Industry

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Country : South Africa

I've bought a Volvo s40 some time ago from Middelburg car sales (188 Cowen Ntuli street). Salesman is Crofford. from day one I was promised my spare keys. I bought the car through Iemas and even they were promised that the keys will be arriving any time and that I will get the keys. After a few months of calls and messages it came down to a dead stop. Still no keys and no response from the car dealer. I would not recommend buying anything from Middelburg car sales before all goods that is...

Category : Motor Industry

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Country : South Africa

HI I TOOK MY CAR IN LAST FRIDAY TO bOSCH SERVICES AT 462 Dykor str in silverton i phoned them wednesday then they said i can pick my car up by thursday i took leave to come and fetch my car when i arrived there they said they are waiting for the sensor i should come back later as the mechanic went and fetch it i came back later just to find out that the sensor they are looking for they have not in stock so i have wasted a whole days leave

Category : Motor Industry

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Country : South Africa

I purchased an Audi A1 out of the box 3 years ago. I rode like a dream for 3 years (50,000 km) and has now developed problems with cooling and exhaust gasses. The dealer Audi Somerset West has not been helpful and has NO parts. Have to order from Germany 21 days ago and still not arrived. Audi SA refuse to escalate problem to higher level. They have only a voice that keeps giving you the run around. Stay away fro Audi Somerset West and Audi SA.Please help! Poor customer relations Audi....

Category : Motor Industry

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Country : South Africa

I requested an Uber ride on the 28th using my debit card, instead another person my ride and an amount R528.24 was deducted off my account. I wouldn't have had a problem had it been cash because the rider would have paid for themselves The driver was supposed to ask the person/people who were riding if they are the ones who requested. I am familiar with the uber app, had I requested for someone else I would have done so I was left stranded as I was preparing myself to go take my ride,...

Category : Motor Industry

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Country : South Africa

The shop sold me wrong parts for my car. I went back to them after two weeks to inform them and they told me they do not have the parts and they cannot refund me. I have to wait for them to sell those parts, then they will refund me. I went back to them after a week but no luck.

Category : Motor Industry

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Country : South Africa

Hi A month ago I bought a Captur and Clio together from Imperial Select Tygervalley. There were some issues with the vehicles, wheel alignment, wiper blades that needed to be replaced etc but these were eventually sorted out. I was somewhat concerned that such simple things had not been sorted out before handing the vehicles over, but I brushed it aside. After taking delivery of the vehicles, I found that the batteries of both remotes were almost flat. Also disappointing, but I sorted...

Category : Motor Industry

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Country : South Africa

I bought a set of rear shocks for my vehicle (Monroe V1170) on 14 March 2018. When I wanted to mount it on the vehicle I found that the bolt holes were the wrong way around, i.e. 12mm at bottom and 14mm on top instead of 14mm at bottom of shock and 12mm on top as per the bolt sises and the shock I removed from the vehicle. I then returned to the supplier (Midas Walker drive in Port Elizabeth, they contacted the Monroe representitave who told them that the shocks supplied were the correct ones...

Category : Motor Industry

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Country : South Africa

Bought an old classic 1984 Mercedes 380 se"unseen" from ABSOLUTE CARS In Cape Town who specialize in selling these type of cars. Decision to buy was made on receiving very nice photos of the car & also of the interior showing that it was very smart & clean. Also very nice promisses on the website. Paid a premium price for the car Never in all the email conversations did the owner Hein Jordaan (Jnr) ever mentioned any faults/defects on the car. Only said I buy the car at my own risk. Even...

Category : Motor Industry

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Country : South Africa

In January I purchased a 2015 Renault Duster 1.5 DCI 2X2. When I went to fetch the car I was told that the spare keys and the service book were missing and would be delivered to me at a later stage. When I made a followup the following week, I was asked for car details and told that the spare key would be order overseas for me. Four months later I have not received anything. I have written a number of emails to them to request for updates but still in vain. Please advise. Rgds, Tulani

Category : Motor Industry

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Country : South Africa

last year November I took my car for repair at Woodmead Auto Tech the issue with the car was a Mechatronic ,Goolam took the car and inspected the car and quoted me R 47,842,95 of which I submitted the quote to my Motor Plan 80% was paid and I paid the difference via EFT on the 23 Jan 2018 he then advise that the water Pump is leaking and quoted me again R 17516,74 of which the claim approved 75% and I paid the difference via EFT ,on the 2-02-2018 he then advise that the car still shows...

Category : Motor Industry

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Country : South Africa

On 18 May 2018 I test drove a Renault Captur at McCarthy Renault Woodmead and I quested a quote on 21 May 2018 and based on the price of R 326 435.40(incl VAT), I requested finance. The dealer indicated that only MFC was prepared to finance the vehicle as I was providing quite a large deposit - R130k on R326k purchase price (note that I did not receive any notifications from any banks indicating that they are requesting bank statements). MFC indicated a 12.83% interest, which is quite high...

Category : Motor Industry

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Country : South Africa

RMI Well lets start the story on a good note. More than a year ago we bought a Mini cooper s and we were very excited, this turned into disappointment very quickly as we discovered a few issues with the car. We called Robin from SVG to help and took the car to him. The first round of repairs we quoted at just over 10K without arguing we paid the bill, got the car back and the issues weren’t solved, our new car had gone from bad to worse. We took the car back to SVG were we were told we need...

Category : Motor Industry

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Country : South Africa

Please do yourself a favor and avoid Robin and Shaun like the plague, they will diagnose the wrong things at your expense and you will keep paying. Rather drive the extra Km's and take your car elsewhere.. BE WARNED!!!

Category : Motor Industry

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Country : South Africa

R60K later after back and forth, getting asked to pay every time they got it wrong, dont worry im still paying for their faults!!! KEEP Away dont use SVG!!

Category : Motor Industry

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Country : South Africa

I have paid R20000 deposit and R5000+ per month, since day one there were problems with the vehicle. Gave me the car without the cam belt being replaced, brakes screech continuously, fuel consumption is above average, gearbox hums in almost every gear even after it apparently being repaired by RDG. Once it came back the power steering occasional make horrible noises, the brakes screech worse, the wheel alignment is out and the wipers work when they feel like it. I have sent countless emails...

Category : Motor Industry

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Country : South Africa

I have paid R20000 deposit and R5000+ per month, since day one there were problems with the vehicle. Gave me the car without the cam belt being replaced, brakes screech continuously, fuel consumption is above average, gearbox hums in almost every gear even after it apparently being repaired by RDG. Once it came back the power steering occasional make horrible noises, the brakes screech worse, the wheel alignment is out and the wipers work when they feel like it. I have sent countless emails...

Category : Motor Industry

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Country : South Africa

After having my car in for repairs for almost a month to repair a radiator, Renew-it Greenstone let me know OH they ordered the wrong part????? I didn't know it takes months to fit a new radiator???? What kind of useless operation are they running that it takes months to fit a radiator??? And who is going to pay for my hired car???? PATHETIC!!!!

Category : Motor Industry

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Country : South Africa

I bought a car from Durban Renault and later on they called me for an extended warranty booster that I am paying together with my car instalment, as per recordings it is stated very clear that should I have a problem with a battery they will replace it immediately. Now it's about three weeks but nothing has been done and they are telling that it's not their problem. With due respect Durban Renault needs to do something to protect their clients if they understand customer relation or else we...

Category : Motor Industry

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Country : South Africa

Dear Sir/ Madam I come to you because I am trying to widen my pool of people that can learn from my experience whilst the process with the Ombudsman is underway. I am pursuing this because I not know that this is something Renault SA does on a daily basis to its customers. I have been viewing daily complaints about Renault and all their products, and how they treat customers, from blaming them and never taking responsibility to just lain ignoring them. Though I have posted on...

Category : Motor Industry

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Country : South Africa

Hi Modikwe, After reading an article on FACEBOOK this morning regarding the “poor” lending decision that was taken by MFC and others and the predicament people like me was placed in. From this article, enclosed the client received numerous demands and summonses from MFC to settle his debt. Unfortunately not all of us are in a position to employ an Attorney to assist. From this case and the final outcome thereof creates a precedent and will afford others the opportunity to have...

Category : Motor Industry

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Country : South Africa

I bought a VW Polo at the Hyundai Woodmead Dealership and after a week of driving it the service inspection light came on and reported the mater to then. They assured me that they service their vehicle before delivering them to customers and perform 125-point quality check.They took my car for 10 days for servicing and when it came back I took it for a long distance trip and noticed that my Multi function Display was mulfuctioning and took it back to them for repairs and myself and Service...

Category : Motor Industry

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Country : South Africa

I have been in a car accident on the 1st of May 2018.They came out to tow my car. in my contract with earn a car I have the option of a courtesy vehicle, after numerous emails and telephone calls. they phoned me back on the 3rd of May 2018 only to tell me that they do not have any vehicles available. So why do I pay for a courtesy vehicle and when I need it there is nothing available? This was shocking to me as I stay in Sasolburg and work in Sandton and I had to sleep in my office for 2...

Category : Motor Industry

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Country : South Africa

Good day, I would like to lodge a complain regarding the above mentioned company rendering a bad service to me as a loyal paying client. Motor Happy employees never answers the phones. All you hear is an answering machine stating that "your call is important to us" but it doesn't make sense and i have tried more than 10 times and all calls go more than 30min with the answering machine saying the same thing. Then i have decided to send emails to them they took 3 days to respond but...

Category : Motor Industry

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Country : South Africa

Alfa Romeo 147 2.0 TS "Warning" MKS Auto Service Phoenix During the month of March MKS Auto services in Phoenix reconditioned my 2004 Alfa Romeo 147 engine , they also fitted shocks, collected the car on on the 24th March . next morning car wouldn't start, called Manoj (owner of MKS) , he said that he would come through the following Sunday , he didn't come, thereafter phoned and left messages on his voicemail , whatup and sms , he than calls me back stating that he would come...

Category : Motor Industry

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Country : South Africa

I skipped one month salary and I made arrangement to pay an amount of R6425 which I did and now they want me to pay for repairs I did inflict on car for wheel bearings, I only had the car for 3 months and I'm now expected to pay R16000 for repairs and they didn't honor the arrangements made by me in advance

Category : Motor Industry

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Country : South Africa

I took my car to have the shock replaced as I was advised that this was the problem. When i got the car back the knocking noise was still on my car and another noise added to that. When i took it back they told me it's my engin mountings that is cracked. I have never hear the sound before they worked on it. I paid over R4000 to have the shocks done. They then told me I must pay a further R3500 to have the engin mountings done. I dont think there was anything wrong with the mountings at all...

Category : Motor Industry

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Country : South Africa

PAID A MOBILE MECANICK TO FIX MY CARS GEARBOX HE ADVERTISED ON THE NET CHARGED R3400 TO REPAIR FIRS TIME GEARBOX GOT STUCK AFTER 1 KM 2ND TIME CAME AND PICKED UP THE CAR WAITED 2 WEEKS GOT CAR BACK STUK AGAIN IN GEAR AFTER 1 KM AGAIN NOW HE WANTS MORE MONNY AGAIN WORKS IN MIDRAND SANTON JOHANNESBURG . BE CEARFULL OFF THESE GUYS

Category : Motor Industry

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Country : South Africa

I PURCHASED A NEW HAVAL H2 1,5T 6AT 4X2 LUX VEHICLE FROM RACEVIEW MOTORS IN ALBERTON.AFTER EVERY THING WAS SIGNED IN MY WIFES NAME, THE PHONE US TO SAY THAT THEY HAD REGISTERED THE VEHICLE AT EKURHULENI LICENSING DEPARTMENT. THE CUSTOMER LIAISON OFFICER PHONE TO SAY WILL WE ACCEPT THIS, I TOLD THE LADY I CAN NOT ACCEPT THIS AS WE LIVE IN WITBANK IT WILL BE REGISTERED AS A USED VEHICLE, AS THE SENT OUT A PERSON TO REGISTERED THE VEHICLE AT WITBANK LICENSING DEPARTMENT, AND HE CAME BACK WITH...

Category : Motor Industry

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Country : South Africa

Motor start to overhead on 18 February 2018. The vehicle was towed away to repair. The vehicle was repair but 20km away from the repair center the same problem started and the vehicle was towed away. after the third time the repair center ordered a water bottle taking them 3 weeks to repair. This was not the problem and the vehicle was towed back to the repair center and now the talk is to change the engine but I am still without a vehicle. With not a unsure when I'll have the vehicle...

Category : Motor Industry

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Country : South Africa

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