Motor Industry Complaints

I would like to complain about the poor service I am getting at Provincial motors Richards Bay Alton.My car had the warning alarm on the dash from January 2018,I' be taking it to them to fix it but they failed ng to fix it,t this moment they have my from December last and they failing to fix it and they don't even bother calling and give me the feedback,I left the car running last year December but now its not even starting and they till talking lies to me,on Thursday they said that they...

Category : Motor Industry

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Country : South Africa

I bought an Opel Corsa 1.0t Essentia in July 2017, brand new from Westvaal Whiteriver. In January 2018 the vehicle started giving problems as it would go into a limp mode. I took the vehicle to Williams Hunt Centurion Pretoria, they just reset the error, the next morning I had the same problem again, once again they reset the error. The following day SAME problem. They then took my car in to have it looked at, after a few days they came to the conclusion that the computer and turbo had to...

Category : Motor Industry

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Country : South Africa

I bought a used vehicle from Marx Motors Nelspruit in March 2018. The advert as well as the sale documents stated I bought a Ford Kuga 2.5 Titanium, but I realized it didn't have the features a Titanium should have. In May 2018 I contacted the dealership to inform them that they sold me a Ford Kuga Trend instead of a Titanium. They promised to fix the paperwork, but up to today, after numerous correspondence, I still haven't received a changed contract. Mr. Darrel de Vries from MFC Finance is...

Category : Motor Industry

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Country : South Africa

Please help me!!! 0619420880 I bought a car month end of August but first week of September started to give me problems, tried to took the car back but dealer refused. I opened the case with Motor Industry Ombudsman of South Africa till today they haven't helped me. Please help me!!!! 02 February 2019 When I took the car for service, it had a problem of jump kicking or kicking(when I reduce speed it pushes itself forward like it kicking). They told me I had...

Category : Motor Industry

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Country : South Africa

Have asked acorss the provinces in person for updated gps maps for my golf 7 R but not N1 City, Tokai, Umhlanga or VW PE could assist or even get back to me. Most disappointing driving such a car with old maps across provinces. Someone pls help!!!

Category : Motor Industry

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Country : South Africa

A day after my BMW was serviced under Motor Plan, I wanted to transfer my car from my 100% owned company to me personally and BMW insists on an inspection at a charge of R2,400. The original sale agreement is also in my personal name. How absurd? What a rip-off?

Category : Motor Industry

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Country : South Africa

Re. Excessive kilometer charges ASP…….Tracker record for the time I rented a luxury car (BMW318i) from Cape Town International Airport from 26 January 2019 till 2 February 2019 (total of 8 days) for a week holiday at Paternoster. Firstly, even though the rental fees for 8 days had been paid in full before arrival, I had to wait for 30min, without any explanation, before my keys were given. Secondly, I have been charged for kilometres not done by me. At reception I was, as...

Category : Motor Industry

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Country : South Africa

Rental agreement nr 886427754 Re. Excessive kilometer charges ASP…….Tracker record for the time I rented a luxury car (BMW318i) from Cape Town International Airport from 26 January 2019 till 2 February 2019 (total of 8 days) for a week holiday at Paternoster. Firstly, even though the rental fees for 8 days had been paid in full before arrival, I had to wait for 30min, without any explanation, before my keys were given. Secondly, I have been charged for kilometres not done...

Category : Motor Industry

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Country : South Africa

Renault Kadjar broke down 29/12/2018. Fuel pump problem. 30/1/2019 still not resolved. now car lights don't work and I'm expected to pay R600 to put in a new globe. Car wipers needed to be changed before 40000kms surely a brand new car should last longer.I will NEVER buy a Renault again and I will influence all my friends and family accordingly. forget about calling their customer care line, it goes unanswered.

Category : Motor Industry

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Country : South Africa

on the 18th Jan I went to drop my taxi at imperial for a check, i told them the taxi jerks when I'm driving a lady called Lindiwe told me she would call when done. she called at 16:30 Friday saying they are not done the car must stay the weekend. on Monday they called saying they want to check the timing chain, on Tuesday the 20th they were still checking the timing chain in the morning when I called to check and at 14:00 they were still checking the timing chain. After I complained Lindiwe...

Category : Motor Industry

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Country : South Africa

on the 18th Jan I went to drop my taxi at imperial for a check, i told them the taxi jerks when I'm driving a lady called Lindiwe told me she would call when done. she called at 16:30 Friday saying they are not done the car must stay the weekend. on Monday they called saying they want to check the timing chain, on Tuesday the 20th they were still checking the timing chain in the morning when I called to check and at 14:00 they were still checking the timing chain. After I complained Lindiwe...

Category : Motor Industry

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Country : South Africa

I rented a car in Midrand on the 10th January (ref: RA1293164) and dropped it off at Durban King Shaka Airport on the 12 January. On the 14th I received a mail from indicating that the car cluch was burned. I rejected the claim on the premise that when I returned the car the was never a sign that the car had burgen cluch and there was no way I could have managed to even drive the car to the Airport if the cluch was burned. I an an experienced driver for more than 23years and not once...

Category : Motor Industry

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Country : South Africa

I have a service plan with Moto happy, first service my car went for was 03/01/2019 after car was serviced by the dealer Mahindra I was told the are not affiliated with Mahindra. ( this is after I received approval and a reference Number) They informed me I will have to pay and claim refund. This I have done. since then i have waited, today i was told i must wait, and that i should not phone them.

Category : Motor Industry

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Country : South Africa

I took out a service plan from multifranchise on Ontdekkers Road when I bought my car a year ago. Now, a year later, when I want to take my car for the service, I don't get authorisation, due to multifranchise/imperial Select's mistake in the contract. Thembi from multifranchise promised me it will be fixed, yet, today my car stands again atTommy Martin (for the second time), without getting the due service!!!! What a waste! I am very disappointed and angry for having to pay for a service...

Category : Motor Industry

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Country : South Africa

BAD CUSTOMER CARE today i bought a kitty carb for Golf 1 which costs R250 in Kliptown GW Gold Wagen and could not use it or open it then decided to bring it back to the shop but when i was there I was told that they will charge 10% for returning it hence this is not fair according to consumer act, please assist me including other consumers regarding this issue.

Category : Motor Industry

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Country : South Africa

Went for 70 000 km service on the 21 Dec 2018, Toyota Vereeniging had no brake parts....I had to buy brake parts myself at my cost at Rand Stadium Toyota after showing my job card it wasn't the correct brake pads.....went on holiday pulling the caravan with Toyota Fortuner with the old pads. Still today 08 Jan 2019 haven't received ANY phone call from Toyota Vereeniging to solve the problem.

Category : Motor Industry

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Country : South Africa

[email protected] 954 umgeni Road 61windsor court Durban 4001 contact 0746230808

Category : Motor Industry

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Country : South Africa

This is an excerpt from my 2 separate emails I sent to the Manager responsible at the dealership i'm experiencing problems at: "Good evening George, It is now a done deal that I, and those that are close to me, and by way of influence, are not going to purchase anything to do with the CJD brand. We’ll try the competition. My experience with you guys, in particular, is enough to make me content with such a decision. Just to jolt your memory, I eventually had to end u calling you when...

Category : Motor Industry

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Country : South Africa

I dropped a car on 12 December 2018 at Bryanston around 7h10, their driver dropped me back to work as arranged and agreed. Whilst at work i received a call from Subaru telling me that my service plan has expired in December 2017. I disputed that but unfortunately Billy who assisted me told me that there is nothing they can do. I then told them that they must go ahead and service the car I will pay and follow up with the Car Dealer and Service plan (Traffic) whom the dealer bought the...

Category : Motor Industry

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Country : South Africa

Purchased a hyundai vehicle from Hyundai mobeni in Durban in the beginning of October 2018. After taking delivery of car we realized alot of issues with the vehicle.We were not told of any of these issues and that the vehicle was in an accident previously when purchasing the vehicle.We then contacted the dealership in this case Hyundai mobeni where we purchased car from and mentioned to them all these issues with the vehicle and we requested refund of our money as the car was not roadworthy...

Category : Motor Industry

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Country : South Africa

To whom it may concern, Poor Service, Lack of Communication I have sent my vehicle in for a check-up on the gearbox thats still under warranty. My vehicle went in on last week Tuesday 13Nov, Friday came and went, its Monday 19November already with me trying to following up every single day. I have phoned several times in order to get to know whats happening... still no reply. I got hold of Zunaid Jacobs at ISUZU HEAD OFFICE 011 525 3214 My vehicle/gearbox is still...

Category : Motor Industry

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Country : South Africa

Ford fiesta flair 130 endura engine 1998 model still in good condition, ford can no longer service, contacted a number of ford dealers, say they do not have expertise to work on older models and do not supply parts. Engine revs between gear change!! Where can I get this fixed? I will not buy another ford, instead buy VW or Toyota who can still service older models and have parts.

Category : Motor Industry

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Country : South Africa

We bought a car 3 months back and now our motor boot is faulty and they refuse to fix the car they say we must fix it at our own cost. The person in charge is so rude. I think they are so nice when you come buy when you have a problem they don't want to solve. Westernautohaus in Roodepoort

Category : Motor Industry

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Country : South Africa

Louis Cronje To:[email protected] 30 Oct at 14:48 Hi, I bought in Feb'18 a 2005 A8 4.2 quatro which is still at Audi Center EL but will be removed this Friday. It got there by tow truck from KWT, I was with the truck, as engine over heated. I was then told by Ashley Griep that I must pay upfront R19 550.00 (eft attached) for stripping engine to determine cause/s of over heating. This was done - BUT - they could not say why it over heated!!!!!! ALSO,...

Category : Motor Industry

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Country : South Africa

I have given my car to Disa Auto Service in Somerset West on the 29 October 2018 to install shocks and fog lights ,Thursday they call to say my car is ready for collection when i pick up my car the radio light was on but the radio doesn't play immediately i ask them they said they also noticed that but their work didn't affect the radio i was ask to bring back the car next Monday i did but again my radio car was not fix, I am very disappointed with the service they gave its not my first time...

Category : Motor Industry

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Country : South Africa

I have flown FlySafair before and have had good experience and bad as well as delayed flights, but the worst is when I booked First Car Rental through them at a 15% discount (Lanseria to Cape Town return). All vehicles that I have rented on my business trips I have always filled the car on returning it to the company. However in this case it was a disaster. The car was checked and the guy who checked the vehicle on my return even thanked me for filling the car. However on receipt of the...

Category : Motor Industry

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Country : South Africa

On 15 September 2018, our Nissan Qashqai, 2015 model caught alight on the N2, airport approach road, Cape Town. Outsurance registerd towing company CF Towing, removed evidence from the wreck. Therefore the forensic report was inconclusive.Both Nissan and Outsurance have washed their hands of any further acion. The car was 3 years old, had 52 ooo on the clock and was thus well within the warranty period. What is the point of having a great warranty then ?

Category : Motor Industry

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Country : South Africa

I am really disappointed and angry at Bidvest McCarthy End Street Nissan in Johannesburg for BAD SERVICE and UNCLEAR communication and now they are bullying me to pay for BAD SERVICE I drove my Nissan Navara 2.5 dCI 4x2 to Bidvest McCarthy End Street Nissan in Johannesburg for them to replace a radiator water bottle which was leaking. On the 13/08/2018 they advised me to leave my car with them so that they will order and replace the radiator water bottle. They gave me a blank form to sign...

Category : Motor Industry

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Country : South Africa

My name is mpho rambau from phalaborwa in limpopo.i bought an. N46 e90 bmw engine from rojan engines on the 8th october 2018 and had a one month warrenty. I was couriered an N42 engine instead of an N46 engine. I called rojan engines and spoke to the sales man brandon explaining my problem to them and i was told that they are still waiting for the boss and they will call me.rojan engines never called me until i decided to call them after 48 hours.i was instructed to install the N42 engine by...

Category : Motor Industry

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Country : South Africa

Bought an engine from Majestic Motor Spares (MMS) Hermanstad, Pretoria in April with the explicit instruction that engine DELIVERED should not be faulty as I am in Cape Town. Sales person sound decent and honest, send me photos of engine and vehicle out which engine are being removed from. Gave me assurances that they would not send me a faulty motor. After transfer of funds into their bank account, had 2 wait almost three weeks for delivery. "Engine" delivered incomplete as motor was...

Category : Motor Industry

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Country : South Africa

Altech Netstar installed a tracking device on my Nissan Navara,the unit kept on giving ptoblems and sent signals to Netstar evey single time we start the Bakkie.We asked them to come and have a look at the unit because we receiced calls and sms every day.The technition came to our house and struggled for 2 hours just to change the unit.The following week the Bakke started to give me problems.All the light on the dash board came on and stayed on.I phoned Netstar so many times and told them the...

Category : Motor Industry

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Country : South Africa

The worst service ever! I took my car there for service all the way from Mpumalanga because I was in Pretoria that day. Guess what? I went back to Pretoria for them to fix the same issue and Warren the manager thinks giving me R400 worth of petrol from Mpumalanga will erase their unprofessional ways of doing things. not considering that I can not leave my work and go camp at their workshop why they damage things even further. Guys please stay away from Car Service City PTA CBD..go there...

Category : Motor Industry

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Country : South Africa

On Sunday Morning (16 September 2018) I was driving along R566 and N4 Rosslyn going back to my place in 0633 JakalasWinterveld when my car suddenly stopped and showed engine sign on the screen. Then on Tuesday (18 September 2018 I was not feeling well but I forced myself) I towed the car for service/checking to Group 1 Midrand service centre they said they will check and get back to me. I called on Friday the 21st of September 2018 I called to check the progress thereof when I was told that I...

Category : Motor Industry

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Country : South Africa

I was told last month that I will get a full premium back this month because I was three years with MiWay this month. Last night a premium was deducted and I was told today I will only get a discount of R252-00 back where my premium was R392-00 every month. Yesterday I received a e-mail that my premium will go up to R450-00.I moved to a new flat yesterday. When I gave MiWay my new address details, was done half, I was told my premium will go up to R592-00. A increase of R200-00 in two days. I...

Category : Motor Industry

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Country : South Africa

I brought the car last year in end July to be fixed, It was repaired August 2018 to Heroldts Garage it was not even two days the car was fixed from them. It just stopped and I foned them. They told me I have to tow the car to them. I then did as I was instructed. I tow the car to them, they then foned me amd tell m I have to pay 12.000 again, where as they asked me 10.000 before I got my car back from them. and it just stopped after I paid them the 10.000, They told me again I have to pay...

Category : Motor Industry

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Country : South Africa

BEWARE BEWARE!! for FAIZEL from the S.A.Kondhand Tyre Guyz aka Second Hand Tyre Guyz in Ottery Bought 4 tyres 80% tread and inspected them; all good. Took very very long for they don't have a bridge and fitting is done on the street. I discovered that they fitted one tyre with a smaller size at the front and they replaced it. After one hour driving I stopped and discovered that the right back tyre was almost flat and there were 2 huge bubbles on the outside of the tyre. Went immediately to a...

Category : Motor Industry

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Country : South Africa

I bought a Citroen C2 on 11 August 2018. The dealer did not give us the original key. We have tried for nearly 4 weeks now to get keys. The car is NOT in use because it can't lock and we cant risk driving and parking because it can be stolen. The dealer also did not disclose the faults on the car and now we can't register it on our names as it is not considered roadworthy. We've been back to the dealership several times, we've phoned continiuosly and whats up messages was exchanged...

Category : Motor Industry

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Country : South Africa

I BOUGHT A MERCEDES BENZ C63 S 2016 MODEL ON THE 22ND OF MAY 2018 WITH 19000KM ON THE CLOCK. I TOOK THE CAR FOR SERVICE ON THE 20TH AUGUST 2018 AND PICKED UP THE THE SAME DAY AND PARKED IT IN MY GARAGE AT HOME. THE NEXT TIME I TRIED DRIVING THE CAR OUT OF MY YARD THE CAR SWITHCHED OFF AND DID NOT MAKE IT OUT OF THE YARD.THIS WAS ON THE 25TH AUGUST 2018. THE CAR WENT TO MERCEDES EASTRAND WHERE THE SERVICE WAS DONE ON THE 20TH. EASTRAND SAID THAT THERE WAS A SERIOUS ENGINE REPAIR THAT WAS DONE...

Category : Motor Industry

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Country : South Africa

BEWARE BEWARE!! for the Second Hand Tyre Guyz aka S.A.Kondhand Tyre Guyz in Ottery Bought 4 tyres 80% tread and inspected them; all good. Took very very long for they don't have a bridge and fitting is done on the street. I discovered that they fitted one tyre with a smaller size at the front and they replaced it. After one hour driving I stopped and discovered that the right back tyre was almost flat, inner tube exposed and there were 2 huge bulges on the outside of the tyre. Went...

Category : Motor Industry

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Country : South Africa

BEWARE BEWARE!! for the S.A.Kondhand Tyre Guyz in Ottery Bought 4 tyres 80% tread and inspected them; all good. Took very very long for they don't have a bridge and fitting is done on the street. I discovered that they fitted one tyre with a smaller size at the front and they replaced it. After one hour driving I stopped and discovered that the right back tyre was almost flat, inner tube exposed and there were 2 huge bulges on the outside of the tyre. Went immediately to a tyre dealer. They...

Category : Motor Industry

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Country : South Africa

First of all, got the car 5 days later than promised. Secondly service history was more than a year behind (although advertised as having a full history). Then brakes, which were worn down to steel, and rear wiper wich was not working, had to be replaced within a week of receiving the vehicle. Complained on Facebook, was promised a refund, but then all subsequent communication was ignored. In a telephonic conversation I was rudely told that I will not be spoken to and if I continue to...

Category : Motor Industry

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Country : South Africa

I took my car to BMW Sandton for service after a light came on stating that there is issues with the ABS. At the end of the service I had to play R4600 for “rat damage” to wires in my car, where they could never proof that there was actual rat damage to the wires. On top of that they said that there is parts in the car that needs to be replaced but that the motor plan doesn’t cover it. I bought this car 4 months ago and it’s still under warranty. I drove away R4600 later with the...

Category : Motor Industry

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Country : South Africa

i bought the car from Agenbag in klerksdorp on the 21th of june 2018 during July it was already having clutch kit problem the dealer seems not to care and they ask me to take to the nearest garage for machanic because it has warranty i did now the sa warranty pay R3000 out of R7000 quotation the dealer doesn't want to pay the difference they want me to get someone who wanna buy the car so i can commission from them and pay for the car i told them i don't like the arrangements so they say...

Category : Motor Industry

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Country : South Africa

Yesterday I bought the new key from Peugeot Tygervalley which I paid R2986.30 that is not the point. The point here is today when I put the new key to the ignition it didn't want to turn few people tried even the neighbours try but when they put in the old key it turns. I phoned Peugeot dealership to tell them what was happening the first response I got from Jacque was yesterday the key was working. they told me the will bring someone to look at it my question was when as my sister needed to...

Category : Motor Industry

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Country : South Africa

I've bought a Volvo s40 some time ago from Middelburg car sales (188 Cowen Ntuli street). Salesman is Crofford. from day one I was promised my spare keys. I bought the car through Iemas and even they were promised that the keys will be arriving any time and that I will get the keys. After a few months of calls and messages it came down to a dead stop. Still no keys and no response from the car dealer. I would not recommend buying anything from Middelburg car sales before all goods that is...

Category : Motor Industry

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Country : South Africa

HI I TOOK MY CAR IN LAST FRIDAY TO bOSCH SERVICES AT 462 Dykor str in silverton i phoned them wednesday then they said i can pick my car up by thursday i took leave to come and fetch my car when i arrived there they said they are waiting for the sensor i should come back later as the mechanic went and fetch it i came back later just to find out that the sensor they are looking for they have not in stock so i have wasted a whole days leave

Category : Motor Industry

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Country : South Africa

I purchased an Audi A1 out of the box 3 years ago. I rode like a dream for 3 years (50,000 km) and has now developed problems with cooling and exhaust gasses. The dealer Audi Somerset West has not been helpful and has NO parts. Have to order from Germany 21 days ago and still not arrived. Audi SA refuse to escalate problem to higher level. They have only a voice that keeps giving you the run around. Stay away fro Audi Somerset West and Audi SA.Please help! Poor customer relations Audi....

Category : Motor Industry

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Country : South Africa

I requested an Uber ride on the 28th using my debit card, instead another person my ride and an amount R528.24 was deducted off my account. I wouldn't have had a problem had it been cash because the rider would have paid for themselves The driver was supposed to ask the person/people who were riding if they are the ones who requested. I am familiar with the uber app, had I requested for someone else I would have done so I was left stranded as I was preparing myself to go take my ride,...

Category : Motor Industry

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Country : South Africa

The shop sold me wrong parts for my car. I went back to them after two weeks to inform them and they told me they do not have the parts and they cannot refund me. I have to wait for them to sell those parts, then they will refund me. I went back to them after a week but no luck.

Category : Motor Industry

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Country : South Africa

Hi A month ago I bought a Captur and Clio together from Imperial Select Tygervalley. There were some issues with the vehicles, wheel alignment, wiper blades that needed to be replaced etc but these were eventually sorted out. I was somewhat concerned that such simple things had not been sorted out before handing the vehicles over, but I brushed it aside. After taking delivery of the vehicles, I found that the batteries of both remotes were almost flat. Also disappointing, but I sorted...

Category : Motor Industry

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Country : South Africa

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