Motor Industry Complaints

I ordered spares from Peugeot Isando. According to the sales person, the warehouse was busy to relocate. The sales person then informed me that on the 21 August I can make the payment for the part as everything is back to normal at warehouse. I did so on the very same day. on the 30th of August 2019 he still can't give me an answer on where the part is. To me it is a clear indication that Peugeot does not care about there customer. Also to in future to not MAKE Peugeot MY NEXT VEHICLE, NOT...

Category : Motor Industry

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Country : South Africa

the driver of this Avansa ZVT 937 GP was so rude and mean to the passengers he swear at us because we paid him with R100 in the morning, he should have said that he doesn't have a change and ask to the other drivers but he choose to swear at us and said he will make sure that we arrived late at work.

Category : Motor Industry

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Country : South Africa

In Oktober 2017 moes ek weens omstandighede 'n ander motor koop. James Olivier van Group 1 Nissan laat weet my hy het 'n baie goeie motor vir my. Atos Prime GLS Auto. die motor het net 59.000 km op. Prys R65.000. Markwaarde op daardie stadium is ± R38.000. Die prys is darem hoog. Ja, maar gesien die mooi toestand van die motor en die lae Km's en al die extras, ens. is dit die moeite werd. Van dag 1 af gebruik die motor olie. Tans staan die motor in my garage sonder olie. Gooi jy die olie bo...

Category : Motor Industry

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Country : South Africa

I took my Citroen Cactus in for a service (it was too soon fir the service but the last time they serviced it, they neglected to stamp the book and to change it in the car's data, so apparently nothing was done except to update the information) and when I got it back, it was shuddering on pull-away in 1st and 2nd gear. I took it back to have the shudder looked at and When I got to the agency to pick it up, they informed me they had just downloaded new software and now the engine light won't...

Category : Motor Industry

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Country : South Africa

SAPS is investigating a fraud case against BW sports & accessoires. Details are on Google, Hello Peter and Badservicesa. and many others have a sort like experience.The officer spoke to a TIMOTHY ERASMUS. who told that he is not the owner but a German person is. On Linkedin, Google as well on Cipro (where you can see information of a company, shows that TIMOTHY ERASMUS is the owner. This is false information to mislead the public and SAPS to cover up your responsibilities.

Category : Motor Industry

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Country : South Africa

FRAUD WITH CAPITAL LETTERS TIMOTHY ERASMUS?! Ordered a used part @ R976,35, received from the sales lady Megan an invoice which was paid immediately. She confirmed the payment and to send it by PostNet that afternoon. My local PostNet never received the parcel. Megan confirmed she did sent it and would send the waiver bill. PostNet HQ confirmed that Bw Sports NEVER handed over a parcel, also PostNet Farramere confirmed this. Megan did not sent a waiver bill. The paid amount would be...

Category : Motor Industry

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Country : South Africa

I bought a car at Auto Pedigree Springs Branch in 2016 January , I received everything except the spare key. I contacted branch manager regarding this he kept saying he will call back 2016 went by. I sent the email to their customer care , got a response that I will get a call back. 2017 went by. 2018 went by. May 2019 I received a call from a guy named Paul telling me my key is there and he will deliver it to me. gave him my work and home address , no delivery was done the whole of may. June...

Category : Motor Industry

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Country : South Africa

our company vehicle NP 200 was sent to in motion e car in Marlboro attached is the invoices of what was charged for the exorbitant cost and finally when we received the vehicle after Mr Glen the owner of the franchise in Marlboro insisted we pay the money must be cleared in his bank before he can release the vehicle we knew somethings up lo and behold the car misses it leaked water from a pipe that was not secured hydraulic lifters extremely noisy that after being charged 31457.70 for a...

Category : Motor Industry

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Country : South Africa

our company vehicle NP 200 was sent to in motion e car in Marlboro attached is the invoices of what was charged for the exorbitant cost and finally when we received the vehicle after Mr Glen the owner of the franchise in Marlboro insisted we pay the money must be cleared in his bank before he can release the vehicle we knew somethings up lo and behold the car misses it leaked water from a pipe that was not secured hydraulic lifters extremely noisy that after being charged 31457.70 for a...

Category : Motor Industry

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Country : South Africa

Please if any one can share this experiences..... My Nissan NP300 Diesel 2016 model. Problems with the roll bar corroding. Problems with the front door hinges corroding, problems with the gearbox and 5th gear bearings corroding. This was to be my last vehicle upon retirement. I've migrated from CMH Durban to CMH Pinetown who show an interest but when your visit is 120km round trip returning for wrong parts ordering. PLEASE CMH NISSAN PINETOWN DEAL CONCLUSIVELY WITH THIS CUSTOMER.

Category : Motor Industry

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Country : South Africa

Hello Peter, I applied for a rent to own option with car get in December 2018, last year, this vehicle was is a rent to own contract that I have with car get, I have had the car in my position for only 4 months, when the vehicle engine hit pistons and the valves was broken, I phoned the company from where I got the vehicle and they advised me to phone car get, I phoned car get explained to them my problem and they advised me to contact the insurances company with who they deal in matters of...

Category : Motor Industry

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Country : South Africa

Really disappointed currently , My car was crashed to on the 19th of April and to date claim has been submitted and i keep being told that my claim is with the digital claims department. As a black small business owner i had tried a small business with this car and it being my only source of income as it is so hard to get a job in SA. I really need my car back i cant even take care of my family right now . My claims refer 557723479/1 . My contact number 0617752697. I am even belittled by the...

Category : Motor Industry

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Country : South Africa

I bought the car from Raceview last year on the 22/12/2018 and The first week of January I have noticed alert on my dashboard the was informing me that the service was due within 30 days. Then I went back to the dealer to inform them regarding that but I was told that I do not have to worry about the services as the car was still warranty and covered by Renaults up to 120 km.I just took my car for a service and now I have experienced that my front wheel nuts were loose and I was informed...

Category : Motor Industry

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Country : South Africa

I purchased a car from one of the worst companies Imperial select Menlyn, I did not know of their bad service, I then took a service plan with Liquid capital(Stupid company as well) and I then realized I need another car then asked them to transfer my plan to the recent car which according to them they never did although I paid them in full, My car is stuck at the service centre and Liquid stupid capital cannot refund nor assist me, PLEASE STAY AWAY FROM THIS LIQUID CAPITAL COMPANY, I am...

Category : Motor Industry

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Country : South Africa

I have to inform you that I am extremely disappointed in the lack of sea-freight worthy “crating” executed by Freight Factory during the handling of my Harley Davidson to the USA. The fact that there were no desiccate present in the container as to mitigate damage from the sea moisture in the container is yet another proof of Freight Factory cutting corners to save a buck. In addition, the fact that they initially quoted me a total cost for delivery to Saint Louis, and only once the...

Category : Motor Industry

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Country : South Africa

I purchased a vehicle from Volkwagen East Rand a month ago. After having the vehicle for 2 days, I tested the features that the Sales Consultant confirmed where standard just to find that they were not on the vehicle. I escalated the matter to within the 5 day cooling off period and still nothing was done. It feels unfair that we have to pay for VWs mistakes because the Sales Consultant admitted to lying to us, selling us a car with the features that do not exist on the vehicle. It...

Category : Motor Industry

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Country : South Africa

I persuade parts for Audi at Goldwagen one of 4 parts fail. I did persuade a new one from them Supa Quick fit the part and I took the failing part back. I did fill in a claim form from them and hand it over with all documents required there Manager said I need to return all the parts for them to do the claim at my cost. This is not acceptable and he had a really bad attitude and was not willing to help and sort out the problem.

Category : Motor Industry

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Country : South Africa

I have trade my vehicle at we buy cars in Feb 2019 and Lerise Esterhuizen at Kimberley POD was excellent in her job. Could not ask for better service. I am in Kimberley and they traded the car from Jhb. So I got someone to test drive the vehicle Mercedes-Benz ML 320 but they only aloud us to dive for about a kilometer on a 60 kmph road. And was not allowed to test the vehicle to its full potential. The seller David told me that it have a full service history and a sirvice book and that the...

Category : Motor Industry

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Country : South Africa

I have trade my vehicle at we buy cars in Feb 2019 and Lerise Esterhuizen at Kimberley POD was excellent in her job. Could not ask for better service. I am in Kimberley and they traded the car from Jhb. So I got someone to test drive the vehicle Mercedes-Benz ML 320 but they only aloud us to dive for about a kilometer on a 60 kmph road. And was not allowed to test the vehicle to its full potential. The seller David told me that it have a full service history and a sirvice book and that the...

Category : Motor Industry

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Country : South Africa

I purchased a car from Hyundai Woodmead , Hyundai i20 it was delivered in Bloemfontein on the 15th of March 2019 , firstly the contract was not as per what was discussed telephonically ( Bank that approved was standard at 14% ) when contract arrived Nedbank was the bank now financing me with 16%. I am still waiting for my number plates , spare key , copy of the contract , permit. My permit that came with the car is expiring end of the month. I have been calling the sales person (Desmond Tau)...

Category : Motor Industry

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Country : South Africa

Bought a car in 2015. Took it for service in 2017 in Standerton. A week later my car broke down I couldn't turn it on. Contacted the dealer and they told me to take the car to the nearest ford dealer. I took the car to Pretoria as it was closer to me, I was advised that the problem were injectors. A week later it broke down again due to engine block and pistol cease. The car went to Lephalale where I was told it needs a new engine. I am still paying for the car that I'm not even using and no...

Category : Motor Industry

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Country : South Africa

My car is an Opel Mokka 1.4 Auto 105000 km on it. The warranty is 5 years or 120000 kms which ever comes first. Last year 2018 in June it overheated and in the even blew the gasket, block and top of the engine. It was towed to an Mthatha Isuzu dealer called Meyersgroup. The guys took more than 6 months to replace the engine without proper communication with me. I eventually collected the car in mid February 2019. The car had hail dents all over upon collecting it and did not...

Category : Motor Industry

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Country : South Africa

I got accident last year November and unfortunately it appeared that car was send to Panelbeater not Approved by Nissan against the policy company. So after that it was worse that after repair inspection letter was not done infact the car was not send to Nissan to approve. Warranty fell off now i can't get service. I got into accident lately now neither insurance or dealership are willing to help me. Is been 4 weeks. Panelbeater can't produce After Repair inspection letter to reinstate...

Category : Motor Industry

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Country : South Africa

I would like to complain about the poor service I am getting at Provincial motors Richards Bay Alton.My car had the warning alarm on the dash from January 2018,I' be taking it to them to fix it but they failed ng to fix it,t this moment they have my from December last and they failing to fix it and they don't even bother calling and give me the feedback,I left the car running last year December but now its not even starting and they till talking lies to me,on Thursday they said that they...

Category : Motor Industry

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Country : South Africa

I bought an Opel Corsa 1.0t Essentia in July 2017, brand new from Westvaal Whiteriver. In January 2018 the vehicle started giving problems as it would go into a limp mode. I took the vehicle to Williams Hunt Centurion Pretoria, they just reset the error, the next morning I had the same problem again, once again they reset the error. The following day SAME problem. They then took my car in to have it looked at, after a few days they came to the conclusion that the computer and turbo had to...

Category : Motor Industry

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Country : South Africa

I bought a used vehicle from Marx Motors Nelspruit in March 2018. The advert as well as the sale documents stated I bought a Ford Kuga 2.5 Titanium, but I realized it didn't have the features a Titanium should have. In May 2018 I contacted the dealership to inform them that they sold me a Ford Kuga Trend instead of a Titanium. They promised to fix the paperwork, but up to today, after numerous correspondence, I still haven't received a changed contract. Mr. Darrel de Vries from MFC Finance is...

Category : Motor Industry

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Country : South Africa

Please help me!!! 0619420880 I bought a car month end of August but first week of September started to give me problems, tried to took the car back but dealer refused. I opened the case with Motor Industry Ombudsman of South Africa till today they haven't helped me. Please help me!!!! 02 February 2019 When I took the car for service, it had a problem of jump kicking or kicking(when I reduce speed it pushes itself forward like it kicking). They told me I had...

Category : Motor Industry

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Country : South Africa

Have asked acorss the provinces in person for updated gps maps for my golf 7 R but not N1 City, Tokai, Umhlanga or VW PE could assist or even get back to me. Most disappointing driving such a car with old maps across provinces. Someone pls help!!!

Category : Motor Industry

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Country : South Africa

A day after my BMW was serviced under Motor Plan, I wanted to transfer my car from my 100% owned company to me personally and BMW insists on an inspection at a charge of R2,400. The original sale agreement is also in my personal name. How absurd? What a rip-off?

Category : Motor Industry

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Country : South Africa

Re. Excessive kilometer charges ASP…….Tracker record for the time I rented a luxury car (BMW318i) from Cape Town International Airport from 26 January 2019 till 2 February 2019 (total of 8 days) for a week holiday at Paternoster. Firstly, even though the rental fees for 8 days had been paid in full before arrival, I had to wait for 30min, without any explanation, before my keys were given. Secondly, I have been charged for kilometres not done by me. At reception I was, as...

Category : Motor Industry

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Country : South Africa

Rental agreement nr 886427754 Re. Excessive kilometer charges ASP…….Tracker record for the time I rented a luxury car (BMW318i) from Cape Town International Airport from 26 January 2019 till 2 February 2019 (total of 8 days) for a week holiday at Paternoster. Firstly, even though the rental fees for 8 days had been paid in full before arrival, I had to wait for 30min, without any explanation, before my keys were given. Secondly, I have been charged for kilometres not done...

Category : Motor Industry

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Country : South Africa

Renault Kadjar broke down 29/12/2018. Fuel pump problem. 30/1/2019 still not resolved. now car lights don't work and I'm expected to pay R600 to put in a new globe. Car wipers needed to be changed before 40000kms surely a brand new car should last longer.I will NEVER buy a Renault again and I will influence all my friends and family accordingly. forget about calling their customer care line, it goes unanswered.

Category : Motor Industry

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Country : South Africa

on the 18th Jan I went to drop my taxi at imperial for a check, i told them the taxi jerks when I'm driving a lady called Lindiwe told me she would call when done. she called at 16:30 Friday saying they are not done the car must stay the weekend. on Monday they called saying they want to check the timing chain, on Tuesday the 20th they were still checking the timing chain in the morning when I called to check and at 14:00 they were still checking the timing chain. After I complained Lindiwe...

Category : Motor Industry

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Country : South Africa

on the 18th Jan I went to drop my taxi at imperial for a check, i told them the taxi jerks when I'm driving a lady called Lindiwe told me she would call when done. she called at 16:30 Friday saying they are not done the car must stay the weekend. on Monday they called saying they want to check the timing chain, on Tuesday the 20th they were still checking the timing chain in the morning when I called to check and at 14:00 they were still checking the timing chain. After I complained Lindiwe...

Category : Motor Industry

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Country : South Africa

I rented a car in Midrand on the 10th January (ref: RA1293164) and dropped it off at Durban King Shaka Airport on the 12 January. On the 14th I received a mail from indicating that the car cluch was burned. I rejected the claim on the premise that when I returned the car the was never a sign that the car had burgen cluch and there was no way I could have managed to even drive the car to the Airport if the cluch was burned. I an an experienced driver for more than 23years and not once...

Category : Motor Industry

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Country : South Africa

I have a service plan with Moto happy, first service my car went for was 03/01/2019 after car was serviced by the dealer Mahindra I was told the are not affiliated with Mahindra. ( this is after I received approval and a reference Number) They informed me I will have to pay and claim refund. This I have done. since then i have waited, today i was told i must wait, and that i should not phone them.

Category : Motor Industry

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Country : South Africa

I took out a service plan from multifranchise on Ontdekkers Road when I bought my car a year ago. Now, a year later, when I want to take my car for the service, I don't get authorisation, due to multifranchise/imperial Select's mistake in the contract. Thembi from multifranchise promised me it will be fixed, yet, today my car stands again atTommy Martin (for the second time), without getting the due service!!!! What a waste! I am very disappointed and angry for having to pay for a service...

Category : Motor Industry

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Country : South Africa

BAD CUSTOMER CARE today i bought a kitty carb for Golf 1 which costs R250 in Kliptown GW Gold Wagen and could not use it or open it then decided to bring it back to the shop but when i was there I was told that they will charge 10% for returning it hence this is not fair according to consumer act, please assist me including other consumers regarding this issue.

Category : Motor Industry

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Country : South Africa

Went for 70 000 km service on the 21 Dec 2018, Toyota Vereeniging had no brake parts....I had to buy brake parts myself at my cost at Rand Stadium Toyota after showing my job card it wasn't the correct brake pads.....went on holiday pulling the caravan with Toyota Fortuner with the old pads. Still today 08 Jan 2019 haven't received ANY phone call from Toyota Vereeniging to solve the problem.

Category : Motor Industry

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Country : South Africa

[email protected] 954 umgeni Road 61windsor court Durban 4001 contact 0746230808

Category : Motor Industry

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Country : South Africa

This is an excerpt from my 2 separate emails I sent to the Manager responsible at the dealership i'm experiencing problems at: "Good evening George, It is now a done deal that I, and those that are close to me, and by way of influence, are not going to purchase anything to do with the CJD brand. We’ll try the competition. My experience with you guys, in particular, is enough to make me content with such a decision. Just to jolt your memory, I eventually had to end u calling you when...

Category : Motor Industry

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Country : South Africa

I dropped a car on 12 December 2018 at Bryanston around 7h10, their driver dropped me back to work as arranged and agreed. Whilst at work i received a call from Subaru telling me that my service plan has expired in December 2017. I disputed that but unfortunately Billy who assisted me told me that there is nothing they can do. I then told them that they must go ahead and service the car I will pay and follow up with the Car Dealer and Service plan (Traffic) whom the dealer bought the...

Category : Motor Industry

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Country : South Africa

Purchased a hyundai vehicle from Hyundai mobeni in Durban in the beginning of October 2018. After taking delivery of car we realized alot of issues with the vehicle.We were not told of any of these issues and that the vehicle was in an accident previously when purchasing the vehicle.We then contacted the dealership in this case Hyundai mobeni where we purchased car from and mentioned to them all these issues with the vehicle and we requested refund of our money as the car was not roadworthy...

Category : Motor Industry

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Country : South Africa

To whom it may concern, Poor Service, Lack of Communication I have sent my vehicle in for a check-up on the gearbox thats still under warranty. My vehicle went in on last week Tuesday 13Nov, Friday came and went, its Monday 19November already with me trying to following up every single day. I have phoned several times in order to get to know whats happening... still no reply. I got hold of Zunaid Jacobs at ISUZU HEAD OFFICE 011 525 3214 My vehicle/gearbox is still...

Category : Motor Industry

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Country : South Africa

Ford fiesta flair 130 endura engine 1998 model still in good condition, ford can no longer service, contacted a number of ford dealers, say they do not have expertise to work on older models and do not supply parts. Engine revs between gear change!! Where can I get this fixed? I will not buy another ford, instead buy VW or Toyota who can still service older models and have parts.

Category : Motor Industry

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Country : South Africa

We bought a car 3 months back and now our motor boot is faulty and they refuse to fix the car they say we must fix it at our own cost. The person in charge is so rude. I think they are so nice when you come buy when you have a problem they don't want to solve. Westernautohaus in Roodepoort

Category : Motor Industry

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Country : South Africa

Louis Cronje To:[email protected] 30 Oct at 14:48 Hi, I bought in Feb'18 a 2005 A8 4.2 quatro which is still at Audi Center EL but will be removed this Friday. It got there by tow truck from KWT, I was with the truck, as engine over heated. I was then told by Ashley Griep that I must pay upfront R19 550.00 (eft attached) for stripping engine to determine cause/s of over heating. This was done - BUT - they could not say why it over heated!!!!!! ALSO,...

Category : Motor Industry

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Country : South Africa

I have given my car to Disa Auto Service in Somerset West on the 29 October 2018 to install shocks and fog lights ,Thursday they call to say my car is ready for collection when i pick up my car the radio light was on but the radio doesn't play immediately i ask them they said they also noticed that but their work didn't affect the radio i was ask to bring back the car next Monday i did but again my radio car was not fix, I am very disappointed with the service they gave its not my first time...

Category : Motor Industry

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Country : South Africa

I have flown FlySafair before and have had good experience and bad as well as delayed flights, but the worst is when I booked First Car Rental through them at a 15% discount (Lanseria to Cape Town return). All vehicles that I have rented on my business trips I have always filled the car on returning it to the company. However in this case it was a disaster. The car was checked and the guy who checked the vehicle on my return even thanked me for filling the car. However on receipt of the...

Category : Motor Industry

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Country : South Africa

On 15 September 2018, our Nissan Qashqai, 2015 model caught alight on the N2, airport approach road, Cape Town. Outsurance registerd towing company CF Towing, removed evidence from the wreck. Therefore the forensic report was inconclusive.Both Nissan and Outsurance have washed their hands of any further acion. The car was 3 years old, had 52 ooo on the clock and was thus well within the warranty period. What is the point of having a great warranty then ?

Category : Motor Industry

(0) Replies

Country : South Africa

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