Motor Industry Complaints

On the 17th October 2016, I made a call to MotorHappy to purchase a service plan, and the agreement was reached that the first payment will be on the 25th November 2016. I was also promised a policy document via an email and also via the post office. Regrettably none of the above happened and I then call again after sending serveral email to the sales consultant to send me the policy document. On the 2nd December 2016 I called again and insisted to talk to the managers unfortunately I was not...

Category : Motor Industry

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Country : South Africa

Since I bought my Chevrolet Utillity Bakkie in 06/2015 at GM HATFIELD there was only problems. 1. The radio started skipping stations and the (Aux) skipping songs. I took it back to the dealer and they tested it and said it was the Tracking Unit. Cartrack removed the unit then they said the radio is ok. 2. Suddenly there was a noise coming from the clutch. I took it back, they said it was the clutch switch. A day later they phoned and said there was a problem with the clutch itself,...

Category : Motor Industry

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Country : South Africa

I have a 2015Ford Kuga (19000Kms) which is under warranty. In October 2016 my vehicle went into a Ford dealership for a 15000 Kms. On the 20.10. 2016 i had to return my vehicle to the dealership due to a overheating signal. The cooling system was tested for leaks and everything was found to be in order. On the 27.12.2016, driving from JHB to Bela Bela, my vehicle again showed the overheating warning sign. I stopped the vehicle, checked if there was coolant and everything was in order. 1/2...

Category : Motor Industry

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Country : South Africa

Ford South Africa Best you read this. A week after getting the Ford Figo, I contacted Ford Kempton Park to let them know that the car is making a weird noise, they asked me to bring it in so they can have a look at it. Later on in the day they called and told me that there is nothing wrong with the car. I still insisted, something doesn't sound right. 2 weeks later the car wouldn't move and there was thick smoke coming out of the exhaust. It smelt like the car was burning. I called...

Category : Motor Industry

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Country : South Africa

Ford waterfall Hillcrest. My myself and my wife bought a ford kuga as a family as I have 2 young sons a 4 year old and a 1 year old. At less than 25000 km the car had a break failure it didn't break at all and my wife luckily was on an uphill. The car was then taken to ford and we didn't have a car for almost a month. Now the main problem is that I'm not confident anymore with their ford kuga I still very much love their brand and would by any other ford car. However I have lost all interest...

Category : Motor Industry

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Country : South Africa

On 14 December 2016 my dad took in my Mercedes Benz to NMI Durban as there was a noise on the steering after the service that was done by them. A booking was made and the vehicle was taken back on 21 December 2016. The service consultant Mark called to inform me that my vehicle had a problem on the steering which need to be opened and the problem rectified.He later called to indicate that the technicians were not done with the vehicle and it would not be returned to me on 21 December 2016. On...

Category : Motor Industry

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Country : South Africa

finance was taken out by my late husband for an overpriced car as well as no assurance signed when deal was paid out. We were married ANC so I was not a co signatory for the finance.I spouse passed away may 2016 and I advised BMW finance even going so far as to request they take the vehicle and sell on show room floor. My request were ignored in fact I did not even get a call back. After 3 months I took matters in my own hands and contacted a friend to sell the car. He helped by eventually...

Category : Motor Industry

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Country : South Africa

Hi My name is Bheki on Friday 13/01/16 @10:30 I had a problem with my car and I took it to Lindsay to have it checked and a job card was created for me since it was not booked in, I asked the gentleman that was helping me ifthe car was going to be ready before end of business day as I will need the car to go to work n he promised it will be.... I was transported to my place safe thanks, @15h30 I gave them a call to find out how far were they with the car but the receptionist told me that...

Category : Motor Industry

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Country : South Africa

i went to auto speed in goodwood when my car was running well, i only wanted them to replace the rear rubber bushes, engine mountings and gear box mounting.after replacing, the car was warbling and not stable on the road, i tried to complain but it meant nothing to them. i went driving nice but now i can't drive any more and i had to pay R5000.00 for the service which has led my car to stand still.one of their team told me he is not well versed with mercedes yet he was the same person...

Category : Motor Industry

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Country : South Africa

On the 22nd December 2016 I purchased a monthly ticket from RFS inc which was supposed to expire on the 22nd January 2017,pick and drop.They only picked me up and dropped me off till the 29th December and said they had internal problems but promised to find ways to honour my ticket.A week later there was nothing only false promises from them,I then asked for my refund as I was now taking public transport I didn't budget for and they said they would fill in a form for reimbursement but when I...

Category : Motor Industry

(0) Replies

Country : South Africa

On 1Dec my car was hit by one of pie in the sky truck drivers,I opened a case he was with and all details were taken,my problem is I'm sitting with the damages my car cannot drive cause of the incident they gave me their insurance dedails and I spoke to Linda Smith of Mutual and Federal they want quotes proof of ownership of my vehicle and copy of my drivers licence,I don't have any money to get someone to come out nor do do they want to send someone out to come and look how am I suppose to...

Category : Motor Industry

(0) Replies

Country : South Africa

On 31 November 2016 we were in Pretoria to visit my children. That day the car refuses to change gears. We drove to the Wonder boom branch. They inspected the car and the outcome was that the Electric hydraulic controller unit of automatic transmission was damaged. Jaco Small of this company 012-543-7940 were the service advisor phoned to get hold of the part. He came back and said to us there is a part in Cape town available and the car will be ready on Friday Dec 2,2017. The next day he...

Category : Motor Industry

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Country : South Africa

I took my car for 45 000km service to Hyundai Centurion on 09/09/2016. Worst mistake of my life. Firstly there is no signage to indicate where the Service side is, the security guard did not direct. The service staff at dealership did not direct to what needs to happen which delayed the process. On speaking to the Service manager, he did not have people skills and was talking over me on the 09/09/2016. They did a shoddy workmanship on my vehicle, they did service, rear brakes needed to be...

Category : Motor Industry

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Country : South Africa

Purchased car from ash car sales pmb,Toyota 86 worth 189000. Firstly no spare key.on the way home with car from pmb to Ladysmith engine light comes on.rear tyres bold patches in center no idea how for was done.arranged for check up at Toyota dealership.the key dealership paid 2100 for and I had to pay ,1000 from my pocket.last service done 2014,power steering unit has a national call up since 2014 free replacement not done.engine light was on due to modifications chip put in car.what can I...

Category : Motor Industry

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Country : South Africa

I recently contacted the Regional Director of Hyundai Witbank, herewith my email to him, and below my email his feedback and the feedback from the branch. My email - sent 2017/01/06 @ 13h01 Good day, Please assist me with the following complaint: 2016/2017 My car went for a service on the 29th of November 2016 @ Hyundai Witbank. My car was taken in by my fiancé that day, as I had to work. I got my car back and went through the invoice of everything that was done on my...

Category : Motor Industry

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Country : South Africa

A v Niekerk took his Nissan NP200 to Fednissa Newcastle KZN SA 30 November 2016, as the gearbox gave a problem and could it not get 3rd gear. The vehicle was given to Stevan v Aswegen, and a week later A v Nieker contacted mr v Aswegen and was told that the gearbox had not been taken out yet. The following week he was informed that the gearbox was taken out and that a claim was made under warranty. Numerous calls were made and was he told that due to festive seasons the parts would only be...

Category : Motor Industry

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Country : South Africa

Hennie Olivier id nr 8008235136087 cell nr 0832309106,adress 16 Engle wood,percussion str, Roodepoort Jhb. offered his sevice on fbook, to rebuild a enjins.. under this companys name..H and A mechanical services, hennie & Ashley ask for payment before the service can be completed, we paid in amount n full of R9350. on receive of the vehcile (Pajero) i notice there was smoking coming out, and there was a bad leak under the car, and Hennie Olivier also said they took of the power steering, for...

Category : Motor Industry

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Country : South Africa

Emanuel Mbokot Business Reg DBR/00102/03 CELL NR 0839893185 offered a service for registration of My vehcile on the 27 september 2016. as he is an owner in trading of vehciles. i paid a amount of R6000, for the application to be completed and the arrangement was 7 days to complete. after 7 days no confimation of service,and 21 days later Emanuel confirm he could not deliver and that there was a problem with the application. and that he would refund the amount of R6000 in full on the...

Category : Motor Industry

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Country : South Africa

I was referred by a friend to a salesman by the name of Jojo. He was very helpful at first in acquiring me a car and actually bringing it to me all the way from Mokopane to Pretoria. I recently had an encounter when I took the car that is currently on 57200km in for service and was told to pay R3890 for the service as my service plan expired last year in June.I called Jojo on his cellphone and the phone would ring once and take me to voicemail, I then decided to see if I cannot get hold of...

Category : Motor Industry

(0) Replies

Country : South Africa

RE: 2013 corsa My car's been signaling the mulfunction icon and making funny sounds while the engine is running.I bought it in 2014 and it is a 2013 model and was told that it is still under a service plan until 60000km. I've been taking it for service to the same dealership in Springs and the very same people told me that my last service will be at 60000km and after that I'd pay out of my own pocket for service. I took the car in to be serviced on Tuesday 3 January 2017 and was called a few...

Category : Motor Industry

(0) Replies

Country : South Africa

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