Motor Industry Complaints

Dear Sirs On or about December 2013 I approached McCarthy Ford and Mazda The Glen to purchase 3 new vehicles for my business to the value of approximately R 510 000.00 wherein I was going to trade in 3 of my old vehicles. I was put in contact with a Mr. Rafik Surtee a sales representative of the aforesaid dealership. I was told by Mr. Surtee that we should proceed on the sale of the vehicles separately as well as hold off on the deal until January 2014 as he would be able to...

Category : Motor Industry

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Country : South Africa

Car was booked in on the 18\03\14 to replace rubber on door and check brakes.Car is still under warranty, the service advisor said that the rubber had to be ordered and inform as soon as it arrived,but she never did. I phoned tiwce to query as was told that there was a delay in delivery but will inform as soon as it arrives,2 months has lapsed and still no word from the service advisor,it seems like they are waiting. Foir the warranty to lapse so they can demand payment for replacing.If I had...

Category : Motor Industry

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Country : South Africa

After buying a Car from Hyundai Bryanston i did not get any follow up communication about the contract that i signed, after a week i phoned the Dealership and it took them some time to send me the contract, which was different to the one i signed initially, the car registration date was scratched it now shows that the car was 1st registered in November 2014, i was assisted by Sibusiso and Hilda Pretorius. i sent a couple of email communication with no response from both Guys, i contacted the...

Category : Motor Industry

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Country : South Africa

Last year October 2013, I had taken my Honda Type R, registration number DTW391FS to Vaal Honda for it’s 40 000km service and ± 4 000km later I had a bearing knock in my engine. A bearing knock can only be caused by either driving a vehicle without oil or a manufacturing fault. So therefore if Honda says it is not a manufacturing fault, then whoever serviced my vehicle took it for a test drive and after returning saw the oil light on and realised that when they drained the oil to replace...

Category : Motor Industry

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Country : South Africa

Hi, I purchased a Toyota Corolla 140i at Myaa Auto on the 26th of March 2014 at R75,000 (Cash payment). After driving for a week, I noticed that the clutch pedal was faulty. I spoke to the salesperson who then asked me to bring the vehicle in for assessment. I brought the vehicle on the 9th of April and after assessment, their mechanic confirmed the fault. The sales person took my details and said he will call be back after he makes the booking. I called after 9 days, he said he forgot, he...

Category : Motor Industry

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Country : South Africa

I bought a new Citroen DS3 Sport in November 2012 at Citroen East Rand Mall. I took delivery of the vehicle on 14 November 2012. Part of the deal structure was an Extended Warrantee & a Maintenance Plan. What I did not know at the time, was that Citroen East Rand Mall was under McCarthy management at the time but was also in the process of been taken over by the Kempston Motor Group & this is where the bulk of my problems lies! On 20 December 2013 I took the vehicle to Citroen East Rand for...

Category : Motor Industry

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Country : South Africa

I send my Lumina UTE for its 60 000km service. I have 2 concerns regarding the warranty. 1. Noise in gearbox when start-up. 2. Key that is falling apart.

Category : Motor Industry

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Country : South Africa

after numerous complants and bad service the management doesnt have decency to get back to my issues. get invoiced for items that arent even changed during the service

Category : Motor Industry

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Country : South Africa

Doesnt help you pay your monthly tracker to secure your 3 cars, not one of the 3 were working or being traced

Category : Motor Industry

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Country : South Africa

Ek het my turbo self uit die voertuig gehaal en al die pad van Vanderbijlpark af Heidelberg toe gery sodat die mense van "Turbofix" hom kon regmaak. Ek het hom dieselfde dag terug gekry en hom ingesit. Met die start van die voertuig,2.5 TDi VW Caravelle het die turbo nogsteeds olie deur die seëls gestoot. Ek het die voertuig begin gebruik en die mense gekontak. Ons het gereël dat hulle by my huis na dit kom kyk het, daarvan het niks gekom nie. Ons het weer 'n ander afspraak gemaak en ek het...

Category : Motor Industry

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Country : South Africa

The air con stinks like a drain and when you send the car for a service they replace the filter and after 2 months you back to square 1. And I'm not the only one with this problem.

Category : Motor Industry

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Country : South Africa

I was looking for someone to come and take some scraches off my vehicle. I then discoveres a company called Blink Auto Detailing on Gumtree run by Ian Van Wyk. He came around and did a assesment and also showed me some pics on his tablet of previous jobs he had done which looked good on the pictures so I decided to use him. He told me it would cost R4000 to take all the scraches out of both my cars. I then paid him the R4000 upfront - which was a big mistake. Anyway he begun work on the...

Category : Motor Industry

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Country : South Africa

Voertuig gekoop in November verlede jaar en van daaraf daar nog net probleme met voertuig en al kar terug gevat en kar nog nie reg nie stuurwiel ruk so was amper in ongeluk. Het al die probleme rapporeteer en op hede nog niks gedoen nie.

Category : Motor Industry

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Country : South Africa

Glen Jacobs from Auto Bavaria gave me extremly bad service. He is a racist person.

Category : Motor Industry

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Country : South Africa

Today 17/04/2014 I went to see the dealer principal by the name of Isobel Klebb ,the way she was so rude, treated me like a piece of trash, didn't even listen to my complaints, telling me the way I don't know what I am talking about, she's not gonna replace my vehicle as it it not her fault for the mechanical failure, and its not even something major that can make her replace my car.Told her about my happiness my piece of mind as a customer, my safety,how am I going to pay for something I am...

Category : Motor Industry

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Country : South Africa

:[email protected]] Sent: 16 April 2014 07:01 AM To: Isobel Klebb Subject: Faulty Renault Clio 4 Expression   Hi Isobel I got a feedback from Clare last night that Renault South Africa has given them the authorisation to order a part to fix my car, and that she has given you and Johan a copy of my e-mail, for my peace of mind I am not taking the vehicle back,I didn't go for a Demo/used car trying to avoid staff like these,going the route of fixing the car and not having a car to...

Category : Motor Industry

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Country : South Africa

[email protected] ; Cc: [email protected] ; Subject: Faulty Renault Clio 4 Expression Sent: Mon, Apr 14, 2014 7:23:54 PM To whom it may concern I Mamontle Seromo id# 8510250726080 presented at your dealership McCarthy Renault woodmead on 14/04/2014 with a complaint about the Renault Clio 4 purchased on the 07/04/2014 ,On the 13/04/2014 the car flagged a message that states "top up the oil level" I contacted Jabu Sibiya right away...

Category : Motor Industry

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Country : South Africa

I took my bike to Moto Mia Cape Town to replace right mirror, to make bike roadworthy & to license. Only person who does this service is late for work, I am told to wait. Only after leaving shop, I am told I need to bring in registration papers When the papers are dropped off, I am told the bike would be ready the following day. The bike was not ready when I went to collect it. No communication was received about this. They did not check the bike properly before the roadworthy test &...

Category : Motor Industry

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Country : South Africa

Hi there. I, JP Smith, asked Jay which is a backyard mechanic to renew my car alarm. That was 27feb. He took my car from my home and i thought he took it to his home but he took it somewhere in centurion without my permission. I asked him hom long will it take to fix the alarm and he said i will get it back on 1st march. On that morning i saw he sent me a whatssap to say he is busy stripping my engine, also without my permission. Everytime i ask him when am i getting my car he is coming with...

Category : Motor Industry

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Country : South Africa

I've been to different countries around the world but NEVER have I experienced the disgustingly discriminatory service I got from Mercedes Benz at Grand Central Motors in Midrand. The dealership is owned by Super Group and they clearly have reservations with the way they treat the black folk. Earlier in the week, I had signed an OTP to for a C180 AMG and 2 days later when I got finance approval from my bank, I went to the dealership to finalise the purchase. The sales person I had been...

Category : Motor Industry

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Country : South Africa

Good Day on the may 2013 i bought a BMW 320 I from Manhattan Motors in Gezina.The following items were missing from the vehicle :Lock Nut,Service Book and Spare Key.The garage promised to sort this items and they even told me to get a quotation from nearest BMW dealer and I did as they requested and e-mail it to them.i even drove 560km to hand in the quotation and they promised to deposit the money into my account to buy the items.As of today nothing has been done when i phone them they...

Category : Motor Industry

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Country : South Africa

Good Day On may 2013 i bought a BMW 320 I from Manhattan Motors in Gezina.The following items were missing from the vehicle :Lock Nut,Service Book and Spare Key.The garage promised to sort this items and they even told me to get a quotation from nearest BMW dealer and I did as they requested and e-mail it to them.i even drove 560km to hand in the quotation and they promised to deposit the money into my account to buy the items.As of today nothing has been done when i phone them they...

Category : Motor Industry

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Country : South Africa

This email I sent to CEO of Imperial Toyota, the events are included. I however am still unemployed but do not wish to join their employ! I trust that you are well, I however am not in a position to say the same. I have been interviewed by your Brackenfell Imperial Toyota Branch in Cape Town by the Dealer Principle and the used car manager where I was to be employed, I was told I could resign from where I was employed because they were keen on me joining the group urgently. All the...

Category : Motor Industry

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Country : South Africa

I need to bring this under your attention please and not to get anybody into trouble...I am very unhappy...I booked my Tata station wagon for a major 90000 k service at the end of Feb 2014 for the 11th of March 2014... on the 11th (Tuesday) at about noon the service provider John phoned to notify me that my car needs a water pump and must be ordered from Johannesburg and will take about 3 days for the part to be delivered to Port Elizabeth...the Thursday the provider told me the part should...

Category : Motor Industry

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Country : South Africa

My husband’s XR 650 went in for its normal service to Menlyn Honda (14/10/2013). After he got it back it started cutting out. He took it back to the dealer on 3 separate occasions, but they could not find the problem. He took it to the dealer a 4th time (14/2/2014) and gave them 2 weeks to find and fix the problem. He phoned as a follow-up (24/2/14) and was informed that they would only start working on it the next day (25/2/2014). They phoned him and he was told they discovered the...

Category : Motor Industry

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Country : South Africa

On 21st February 2014 took delivery from Cardinals for a "new" FAW V2, drove it home, they rushed at the last minute to put a new battery in, as it would not start. The wind noise driving home was so bad, I kept looking to see if a window was open. On Monday 24th February 2014 as I walked away from the car I notice brown marks on the exhaust. On a closer look it is rusted. An independent dealer to look at the car. I inspected the FAW V2 and found the following : 1.Boot to be aligned....

Category : Motor Industry

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Country : South Africa

Bought a brand new Etios hatchback. Had idling problem; badly scratched paintwork on inner door frames; blotches inside the paintwork of the bonnet; smash & grab redone 4 times due to poor workmanship; rear window replaced (scratched ex-factory) - poorly done as wind gushes in now; all paintwork around the new rear window scratched by their fitment crew; auto armour redone twice; scratches all over the vehicle due to the amount of repairs it has undergone. Resold it back to them after 7...

Category : Motor Industry

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Country : South Africa

1.I traded in my car to GM cresta. Belinda told me that I wont pay the installment of my car if I take a car before the end of February. I took the new car on the 27th of February but the installment for my old car went off. She promised to refund my money but till today. 2.Belinda promised to take my car at a price of sixty five thousand rand (R65000.00) only but she ended up taking it at a price of fifty thousand rand (R50000.00) only. She did this when she saw the deal is about to give...

Category : Motor Industry

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Country : South Africa

I was in Ballitto over the december holidays. 2 days before I had to leave back to JHB my coil(spark plug) had gone. I went to Kevs auto clinic and they had replaced the 1 out of the 4 spark plugs. That set me back by R650. The next day when used my car again the same problem happened. I phoned Kev and asked if he could help and if he could see that it was not his mistake when replaced it. He told me it was definitely not there mistake and they are closed and will not be able to help me as...

Category : Motor Industry

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Country : South Africa

Our bakkie went in for repairs at above repairer on 10th February 2014 on recommendation of our insurer Zurich (despite us having solicited x2 quotations and submitting them to our insurer as requested) and the bakkie was to have been ready for collection within 3 days (“we are not so busy” were the words of Johan) Despite the assurance given we made provision of 5 days at the most. Our office called every 2 or 3 days to confirm collection and the bakkie was eventually collected on...

Category : Motor Industry

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Country : South Africa

i have a ford fiesta road cam which i took to a motor mechanic to re-do the engine i paid him r5000 upfront and 6 weeks later when i collected the car i paid him r10000 which i had to take a loan at the bank no 1 the mechanic never replaced the tensioner pulley and never placed the v belt correctly i got a guarantee on the job when i went back the mechanic left the garage and the new owner said i must go to the mechanic who did the job and the mechanic said no i must go to the garage but...

Category : Motor Industry

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Country : South Africa

Motolek /Autolek in Malvern (KZN -Durban). I have never experienced such incompetent, unprofessional and downright rude and disgusting service EVER. On Thursday 20th Feb my car broke down and I had it towed to Motolek /Autolek in Malvern (Durban). I have stressed to their employees the urgency of getting my car back as soon as possible as it is my only means of transport. I was told by Dane that I should have my car back in one day. This is when the circus started… after a whole day...

Category : Motor Industry

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Country : South Africa

I bought a Mercedes Benz C200 From Shiraz Auto, Lenasia which is said to be the dealer of the Year for 2013. I bought the vehicle cash. In waiting for all the paperwork etc. his phone rang continuously and he took every single call. This made me feel very unimportant as I was buying a car worth over R 400 000. The lady who referred my father and me to this man was never even acknowledged for she sent him business worth R 1 Mil. (Cash) When the deal was done the sales person was all ready to...

Category : Motor Industry

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Country : South Africa

rentalcars,com I rented a car 2 days in andvance,but cancelled it a few hours later.i paid R 850.00.Their replay NO refound.People be careful renting cars from rentalcars lowerst rates.

Category : Motor Industry

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Country : South Africa

Hi ek het n ssangyoung rexton ek moet die car diens soos enige ander car mahindra bloemfontein het nou die dealer al amper 3jaar ek kry nooit parte vir die car nie hulle weet self nie wat aan gaan nie hulle verskooning is hulle het nou net die dealership oor geneem dis n bog storie ,so was ek nou weg met fakansie en my rexton se timeing chain het probleme gegee ek was in mosselbaai toe ons mahindra bel om ons tehelp met die chain was hulle antwoord ons het nog nie n chain vervang nie kan you...

Category : Motor Industry

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Country : South Africa

I bought a car from EBK and the car is no quality. According to legal advice you have 7 days to return the goods for any reason and be refunded. Their contract states within 48hrs and they still refused to refund even though the contract states. Also check out Hello Peter.com for their complaints.

Category : Motor Industry

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Country : South Africa

I am so GAT VOL with renew-it Edenvale for their bad and incompetency service they gave me. i booked in the car on the 16/01/14 and till today my car is not with me, they even send my car to another palce to be fixed and they can't even assist me. i need someone to sort out this problem as the Manager Mike can't even assist - the consultant i dealt with is Yandisa and she is just as useless as all of them. i so much regret why did Miway took my car to such a funny and stupid company. i wish...

Category : Motor Industry

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Country : South Africa

What Pathetic Service !!! I purchased a 2010 model Toyota Fortuner D4D from DBN SOUTH. Ever since i had the vehicle i have been having issues. Everytime i call in to speak to the salesman that sold me the car(Jesse) I am given stories. Today i took vehicle in as the original problem they claimed to have fixed still persists. I was really annoyed and frustrated at the service today. I was pushed from pillar to post yet no JOY:( is this the kind of Service Toyota Strives on The Salesman...

Category : Motor Industry

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Country : South Africa

I had an appointment to take my ford figo for 15000 km service on the 12 of february at 06:00 at 06:15 their service employee checked my vehicle ant drove it into their workshop at 09:30 a employee of the garage drove off in my vehicle and returned after 10 min with a left front wheel flat the assistant that done the inspection drive my vehicle from their workshop on a flat wheel to the mechanical shop when i confront him how can he drive my vehicle with a flat wheel he couldnt answer the...

Category : Motor Industry

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Country : South Africa

On Thursdau 6 February 2014 my Hyundai Tucson was salvage by Odendaal breakdown to Hyundai Bellville with arrangements by SA warranty to attend to starting problems via Trevor from SA warranties policy no 2921386.On my arrival at Hyundai Bellville i was told at the service desk by Noelene to pay R500.00 to open/strip my car.I ask her to contact Trevor my warrannty people she said i must fill in the papers must not tell her what to do.I then left with my brother and phoned Trevor from my home...

Category : Motor Industry

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Country : South Africa

During January this year we bought what was supposed to be a NEW 2014 Tata Xenon Double Cab bakkie only to notice the following faults: 1. Surface rust on doors and roll bar. 2. Over spray on the passenger side rear wheel arch liner. 3. Three of the tyres on the vehicle are Federal and one of the tyres is a Apollo (The spare tyre is also a Federal) 4. The front door panels are not fitting correctly. 5. No lighter 6. Passenger seat making a VERY LOUD squeaking noise. We...

Category : Motor Industry

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Country : South Africa

I purchased a 2nd hand toyota yaris by ntt toyota delmas in cash on the 17/12/13,of which when I signed for my deal,I was told everything was in good condition,I also obtained papers as proof,that all was checked & of perfect condition,within 3 weeks of driving the car my battery died & had to buy a new 1 fr R750,I phoned Toyota Delmas & spoke to my sales guy who said should phone the manager & explain,I've phoned & left several messages fr the manager he is not returning my calls,I feel I...

Category : Motor Industry

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Country : South Africa

I have Firestone tyres on my car. This morning on my way to work I heard a loud bang and thought my tyre had burst. I tried driving to a garage but my wheel was shaking thus i had to pull over. I phoned my husband and waited for him on the side of teh road. Eventually when he came he took the tyre off. To our amazement the tyre had no cut or punture or anything and went back to its original form. My question is why in heaven's name would it just go flat i could have gotten seriously hurt. I...

Category : Motor Industry

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Country : South Africa

I purchased a Volvo S60 T6 from Volvo Bryanston after sending the car backwards and forwards due to several issues, I opted to cancel the deal due to poor service from the dealer after escalating to the dealer Principle Ockie Fourie who has never bothered to contact me, I escalated to Volvo SA who suggested I take the matter up with CMH group who I lodged a complaint with, further to this I pulled my Netstar report and discovered when they had my car they drove it on the N1 at 178km when I...

Category : Motor Industry

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Country : South Africa

I'm very disapointed in your service I resently took my car for repairs with my cds an dvds worth more than a thousand and they all went missing they gave me 2 empty cd cases told me they will look for them everytime when I call them they give me excuses up until today from the 18th of november think I should take my service somewhere where I will be treated great can I please have my cds I need them

Category : Motor Industry

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Country : South Africa

I bought a vehicle at cape motor city in goodwood, cape town and was not happy with how they handled my complaints i had with the car. the salesman Waseem who also claims to be an owner had an attitude. He told me it was accident free and when i had it checked i found it to be an smd accident car that was fixed. I had a electrical problem and waseem said well i bought a second hand car what do i expect. this went on for a month and he still has not assisted me to this day.stay away from this...

Category : Motor Industry

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Country : South Africa

MY WIFE BOUGHT A CAR FROM KIA IN END OF MARCH AND WE HAVE HAD ENDLES PROBLEMS WITH THE MV TO A POINT WERE THE CAR IS NOW CLOSE TO NOT WORKING AT ALL AND NO ONE IS TAKING RESP. NO SERVICE BOOK NO SPARE KEY - WAITED 5 MONTHS CAR GETS SERVICED BY THEM - CAR BREAKS THEY FIX SOMETHING BUT NOT THE REAL PROB FIX IT AGAIN ONLY TO NOW FIND OUT THAT WAS ALSO NOT THE PROB CAR STILL BROKEN WORKSHOPS DOING MORE HARM TO MV WHEN TRYING TO "FIX" IT.AND PMB WORKSHOP MANAGER TOTALY LOST IN HIS LIES...

Category : Motor Industry

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Country : South Africa

I traded in my car on the 11th of October 2013 and purchased a new one from imperial select at Polokwane, on the 01st November 2013 the debit order of R2,981,29 went through for my traded in car. i contacted them and they promised for refund within a week. I waited nothing happened and on top they are even responding via email or telephonically nothing, I contacted their superiours they promised me and said it should have been paid. it is now a full month still battling around i even had to...

Category : Motor Industry

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Country : South Africa

Afternoon Good afternoon all I'm writing this e mail great concern and anger from the service I've been receiving from VW and Lindsay Saker , My car has been there due to the part that was not available and I was told by Norman that it would take 11 working days and I accepted that two weeks is not that long but Norman just kept on lying and lying saying after One Month, then my insurance gave a courtesy car that I thought I would use for few days 30 days passed , still no part , I lodged...

Category : Motor Industry

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Country : South Africa

So dissapointed in Ford, but we were warned before my son bought a Ford fiesta ! People said Ford is never there for the customer. Long story short... He had This car 1 and 1/2 years,now the whole engine packed up, after he took to Ford somerset west for every service( very expensive every time) This car is a month out of guarantee and we gave all the proof of services and reports to head office, but they are not even willing to help pay for repairing the vehicle- which will cost my son R...

Category : Motor Industry

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Country : South Africa

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