Motor Industry Complaints

When I purchased my Polo Vivo at NTT Volkswagen Potchefstroom, they made a verbal agreement with me that the first service will be free of charge. Unfortunately I cannot remember their names, but they are now charging me an amount. I don't feel happy about it.

Category : Motor Industry

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Country : South Africa

I went to the dealer to have my front shocks and mount replaced, including mountings and bearings and also carry the 150000 KM Service. In this instance the oil change was supposed to have been done as well but when I looked at service book it seemed only interval service was done and I could not understand why was that and when I checked on the bonnet I realized that the bonnet could not hold up anymore and was very concerned. I arrived late on the evening of the 14 of August 2014 to fetch...

Category : Motor Industry

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Country : South Africa

I took my car to ford because my engine failed and my car broke down ,it almost two months for them to fix it ,apperently because they where short stuffed,I understood that,they started working on my car after I complained and then fixed a 2 weeks later and then they gave it back to me !in the morning after the day I got my car I went out of the drive way and saw a pool of oil on my paving I chechked the car it was leaking oil.I sent it back the gladly fixed the leak apperently they didn't...

Category : Motor Industry

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Country : South Africa

My device hasn't been working since Feb 2013. Upon repair in June 2014, technician destroyed my car battery and I replaced it. Device was repaired and I requested cancellation and claim for all damages and inconveniences. Nothing was done, device was not removed from my vehicle as requested. 1 month later my car was written off in an accident. C Track will still not reply to my cancellation or claim inquiry. I am very shocked at the lack of customer service but it should be expected when C...

Category : Motor Industry

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Country : South Africa

I bought a vehicle from a secondhand dealer Auto Xtreme in Pretoria on 18 June 2014, by trading in my existing vehicle and paying the difference of R 49 290 on 18/6/2014. No Financing was required. I have seen the vehicle and driven it about 3 weeks before the date mentioned above and to me the vehicle was all right. The day I paid the difference and handed over the registration paper of my vehicle for the trade in, the vehicle I wanted to buy was not available as there was some...

Category : Motor Industry

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Country : South Africa

Took an 2012 BT-50 LDV for a 80000km service. Vehicle still under service plan. Workshop Manager informed me that the air filter and two fan belts must be replaced. He informed that I will have to pay for the parts together with the labour for fitting these parts. I argued that it must be covered by the service plan. He informed me the Mazda Service Plan only allow for replacement during the 90000km service. He agreed that if we replace it now, and I pay for it, it will not have to be...

Category : Motor Industry

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Country : South Africa

3 weke gelede het ek Silverton Paneelkloppers geskakel nadat Outsurance vir my 2 opsies gegee het om my voertuig reg te maak. Ek het oor die telefoon vir Silverton Paneelkloppers verduidelik ek het my voertuig binne n week nodig en het my redes genoem ( ek is afhanklik van my voertuig sodat ek my werk kan doen). Daar is aan my gese hulle sal hul bes probeer om binne n week of 10 dae my voertuig gereed te he. Daarom het ek besluit op Silverton Paneelkloppers. Ek moes my voertuig na n assesor...

Category : Motor Industry

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Country : South Africa

We bought a vehicle through Blue lakes , we got one months repayment , then nothing , was told our vehicle is paid up , after one hell of a fight we got back 2 months payments and they said everething sorted.Now this month suddenly nothing , and no one can be riched to tell all our people what is going on!!!Who will be going to get to the bottom of this and tell all our people what is going on en what is our rights on this deal!!!

Category : Motor Industry

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Country : South Africa

I rented a car from AVIS PE from the 07/04/2014 until the 10/04/2014 when i return the vehicle back to AVIS under required condtions, however i was told that since i will be paying with my cheque card, i have to pay a deposit amount which will be repaid in my account after six weeks, i had no issue with that condition, but until today i am still waiting for my refund; to make matters worse than it's, every time when i call their call centre it seems that everyone tells you different story, i...

Category : Motor Industry

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Country : South Africa

On June 10th, my Renault broke down. Car was then trucked to Renault Princess Crossing Service Station in Roodepoort. Richard ( Coordinator for Cars in for service / repairs ) did not live up to the prompt feedback required to customer, made aware that once the technician (1) establish cause of brake down and the Warranty Clerk confirmed (2) Part to be replaced against waranty that I need to arrange for courtesy car. On the morning of 20/06 I was contacted only provided with SAP & PART...

Category : Motor Industry

(1) Replies

Country : South Africa

Read before buying from Imperial Bellville. Eight months ago I bought an Audi A4 1.8T Ambition (2010) from Imperial in Durban Rd Bellville. Condition of sale was that they would repair shudder on steering amongst other minor issues. When I received the car half of the stuff wasn't done or not done properly. the car went to and fro a few times and still the main issue of shudder/vibration was there, plus by now I had car for long enough to detect it used excessive amount of Oil (more than a...

Category : Motor Industry

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Country : South Africa

My car keys were recently stolen I therefore needed a new set of keys and needed my previous keys cancelled so to speak so that my car could not be stolen, I phoned citron Boksburg and got a quote from them explained that my keys were stolen and the service advisor RENE told me they could rectify the problem and that the previous keys would be cancelled. Once they keys had already been made they contacted my Fiancé and told him that the old keys would still be able to unlock my car But not...

Category : Motor Industry

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Country : South Africa

ek het 2010 n nuwe landcruiser prado gekoop en van dag een sit ek met n stof problem met elke diens het ek dit laat aanteken, daar bel mense vanaf Toyota en laat weet hulle sal daarna kyk en vier jaar later is daar nog geen werk gemaak daarvan nie, met 80 000km diens het ek dit weer laat ondersoek maar tot dusver geen terugvoering. Dit is vir my onaavaarbaar dat so n groot firma geen na diens kan verskaf, met n voertuig war R 600 000 kos verwag jy sulke swak diens. Verlede jaar het hulle ook...

Category : Motor Industry

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Country : South Africa

We live in Vioolsdrif,Northern Cape SA.30/11/2011 We bought a Hyundai 2.5TCi with 7 Years/300 000km warranty,Vin nr:KMFZBX7HLBU787953.From day 1 the bakkie was heavy on fuel,5.5km/ℓ.Suppose to be 10.5km/ ℓ.We told them with the first service about it but nothing changed.Then the bakkie started to struggle starting and also started smoking badly and its revs didn’t stay constant,also died while driving.Again Hyundai(750km away from us)looked at it and only fixed the rev problem but...

Category : Motor Industry

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Country : South Africa

Dear Sirs On or about December 2013 I approached McCarthy Ford and Mazda The Glen to purchase 3 new vehicles for my business to the value of approximately R 510 000.00 wherein I was going to trade in 3 of my old vehicles. I was put in contact with a Mr. Rafik Surtee a sales representative of the aforesaid dealership. I was told by Mr. Surtee that we should proceed on the sale of the vehicles separately as well as hold off on the deal until January 2014 as he would be able to...

Category : Motor Industry

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Country : South Africa

Car was booked in on the 18\03\14 to replace rubber on door and check brakes.Car is still under warranty, the service advisor said that the rubber had to be ordered and inform as soon as it arrived,but she never did. I phoned tiwce to query as was told that there was a delay in delivery but will inform as soon as it arrives,2 months has lapsed and still no word from the service advisor,it seems like they are waiting. Foir the warranty to lapse so they can demand payment for replacing.If I had...

Category : Motor Industry

(0) Replies

Country : South Africa

After buying a Car from Hyundai Bryanston i did not get any follow up communication about the contract that i signed, after a week i phoned the Dealership and it took them some time to send me the contract, which was different to the one i signed initially, the car registration date was scratched it now shows that the car was 1st registered in November 2014, i was assisted by Sibusiso and Hilda Pretorius. i sent a couple of email communication with no response from both Guys, i contacted the...

Category : Motor Industry

(0) Replies

Country : South Africa

Last year October 2013, I had taken my Honda Type R, registration number DTW391FS to Vaal Honda for it’s 40 000km service and ± 4 000km later I had a bearing knock in my engine. A bearing knock can only be caused by either driving a vehicle without oil or a manufacturing fault. So therefore if Honda says it is not a manufacturing fault, then whoever serviced my vehicle took it for a test drive and after returning saw the oil light on and realised that when they drained the oil to replace...

Category : Motor Industry

(0) Replies

Country : South Africa

Hi, I purchased a Toyota Corolla 140i at Myaa Auto on the 26th of March 2014 at R75,000 (Cash payment). After driving for a week, I noticed that the clutch pedal was faulty. I spoke to the salesperson who then asked me to bring the vehicle in for assessment. I brought the vehicle on the 9th of April and after assessment, their mechanic confirmed the fault. The sales person took my details and said he will call be back after he makes the booking. I called after 9 days, he said he forgot, he...

Category : Motor Industry

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Country : South Africa

I bought a new Citroen DS3 Sport in November 2012 at Citroen East Rand Mall. I took delivery of the vehicle on 14 November 2012. Part of the deal structure was an Extended Warrantee & a Maintenance Plan. What I did not know at the time, was that Citroen East Rand Mall was under McCarthy management at the time but was also in the process of been taken over by the Kempston Motor Group & this is where the bulk of my problems lies! On 20 December 2013 I took the vehicle to Citroen East Rand for...

Category : Motor Industry

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Country : South Africa

I send my Lumina UTE for its 60 000km service. I have 2 concerns regarding the warranty. 1. Noise in gearbox when start-up. 2. Key that is falling apart.

Category : Motor Industry

(0) Replies

Country : South Africa

after numerous complants and bad service the management doesnt have decency to get back to my issues. get invoiced for items that arent even changed during the service

Category : Motor Industry

(0) Replies

Country : South Africa

Doesnt help you pay your monthly tracker to secure your 3 cars, not one of the 3 were working or being traced

Category : Motor Industry

(0) Replies

Country : South Africa

Ek het my turbo self uit die voertuig gehaal en al die pad van Vanderbijlpark af Heidelberg toe gery sodat die mense van "Turbofix" hom kon regmaak. Ek het hom dieselfde dag terug gekry en hom ingesit. Met die start van die voertuig,2.5 TDi VW Caravelle het die turbo nogsteeds olie deur die seëls gestoot. Ek het die voertuig begin gebruik en die mense gekontak. Ons het gereël dat hulle by my huis na dit kom kyk het, daarvan het niks gekom nie. Ons het weer 'n ander afspraak gemaak en ek het...

Category : Motor Industry

(0) Replies

Country : South Africa

The air con stinks like a drain and when you send the car for a service they replace the filter and after 2 months you back to square 1. And I'm not the only one with this problem.

Category : Motor Industry

(0) Replies

Country : South Africa

I was looking for someone to come and take some scraches off my vehicle. I then discoveres a company called Blink Auto Detailing on Gumtree run by Ian Van Wyk. He came around and did a assesment and also showed me some pics on his tablet of previous jobs he had done which looked good on the pictures so I decided to use him. He told me it would cost R4000 to take all the scraches out of both my cars. I then paid him the R4000 upfront - which was a big mistake. Anyway he begun work on the...

Category : Motor Industry

(0) Replies

Country : South Africa

Voertuig gekoop in November verlede jaar en van daaraf daar nog net probleme met voertuig en al kar terug gevat en kar nog nie reg nie stuurwiel ruk so was amper in ongeluk. Het al die probleme rapporeteer en op hede nog niks gedoen nie.

Category : Motor Industry

(0) Replies

Country : South Africa

Glen Jacobs from Auto Bavaria gave me extremly bad service. He is a racist person.

Category : Motor Industry

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Country : South Africa

Today 17/04/2014 I went to see the dealer principal by the name of Isobel Klebb ,the way she was so rude, treated me like a piece of trash, didn't even listen to my complaints, telling me the way I don't know what I am talking about, she's not gonna replace my vehicle as it it not her fault for the mechanical failure, and its not even something major that can make her replace my car.Told her about my happiness my piece of mind as a customer, my safety,how am I going to pay for something I am...

Category : Motor Industry

(0) Replies

Country : South Africa

:[email protected]] Sent: 16 April 2014 07:01 AM To: Isobel Klebb Subject: Faulty Renault Clio 4 Expression   Hi Isobel I got a feedback from Clare last night that Renault South Africa has given them the authorisation to order a part to fix my car, and that she has given you and Johan a copy of my e-mail, for my peace of mind I am not taking the vehicle back,I didn't go for a Demo/used car trying to avoid staff like these,going the route of fixing the car and not having a car to...

Category : Motor Industry

(0) Replies

Country : South Africa

[email protected] ; Cc: [email protected] ; Subject: Faulty Renault Clio 4 Expression Sent: Mon, Apr 14, 2014 7:23:54 PM To whom it may concern I Mamontle Seromo id# 8510250726080 presented at your dealership McCarthy Renault woodmead on 14/04/2014 with a complaint about the Renault Clio 4 purchased on the 07/04/2014 ,On the 13/04/2014 the car flagged a message that states "top up the oil level" I contacted Jabu Sibiya right away...

Category : Motor Industry

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Country : South Africa

I took my bike to Moto Mia Cape Town to replace right mirror, to make bike roadworthy & to license. Only person who does this service is late for work, I am told to wait. Only after leaving shop, I am told I need to bring in registration papers When the papers are dropped off, I am told the bike would be ready the following day. The bike was not ready when I went to collect it. No communication was received about this. They did not check the bike properly before the roadworthy test &...

Category : Motor Industry

(0) Replies

Country : South Africa

Hi there. I, JP Smith, asked Jay which is a backyard mechanic to renew my car alarm. That was 27feb. He took my car from my home and i thought he took it to his home but he took it somewhere in centurion without my permission. I asked him hom long will it take to fix the alarm and he said i will get it back on 1st march. On that morning i saw he sent me a whatssap to say he is busy stripping my engine, also without my permission. Everytime i ask him when am i getting my car he is coming with...

Category : Motor Industry

(0) Replies

Country : South Africa

I've been to different countries around the world but NEVER have I experienced the disgustingly discriminatory service I got from Mercedes Benz at Grand Central Motors in Midrand. The dealership is owned by Super Group and they clearly have reservations with the way they treat the black folk. Earlier in the week, I had signed an OTP to for a C180 AMG and 2 days later when I got finance approval from my bank, I went to the dealership to finalise the purchase. The sales person I had been...

Category : Motor Industry

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Country : South Africa

Good Day on the may 2013 i bought a BMW 320 I from Manhattan Motors in Gezina.The following items were missing from the vehicle :Lock Nut,Service Book and Spare Key.The garage promised to sort this items and they even told me to get a quotation from nearest BMW dealer and I did as they requested and e-mail it to them.i even drove 560km to hand in the quotation and they promised to deposit the money into my account to buy the items.As of today nothing has been done when i phone them they...

Category : Motor Industry

(0) Replies

Country : South Africa

Good Day On may 2013 i bought a BMW 320 I from Manhattan Motors in Gezina.The following items were missing from the vehicle :Lock Nut,Service Book and Spare Key.The garage promised to sort this items and they even told me to get a quotation from nearest BMW dealer and I did as they requested and e-mail it to them.i even drove 560km to hand in the quotation and they promised to deposit the money into my account to buy the items.As of today nothing has been done when i phone them they...

Category : Motor Industry

(0) Replies

Country : South Africa

This email I sent to CEO of Imperial Toyota, the events are included. I however am still unemployed but do not wish to join their employ! I trust that you are well, I however am not in a position to say the same. I have been interviewed by your Brackenfell Imperial Toyota Branch in Cape Town by the Dealer Principle and the used car manager where I was to be employed, I was told I could resign from where I was employed because they were keen on me joining the group urgently. All the...

Category : Motor Industry

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Country : South Africa

I need to bring this under your attention please and not to get anybody into trouble...I am very unhappy...I booked my Tata station wagon for a major 90000 k service at the end of Feb 2014 for the 11th of March 2014... on the 11th (Tuesday) at about noon the service provider John phoned to notify me that my car needs a water pump and must be ordered from Johannesburg and will take about 3 days for the part to be delivered to Port Elizabeth...the Thursday the provider told me the part should...

Category : Motor Industry

(0) Replies

Country : South Africa

My husband’s XR 650 went in for its normal service to Menlyn Honda (14/10/2013). After he got it back it started cutting out. He took it back to the dealer on 3 separate occasions, but they could not find the problem. He took it to the dealer a 4th time (14/2/2014) and gave them 2 weeks to find and fix the problem. He phoned as a follow-up (24/2/14) and was informed that they would only start working on it the next day (25/2/2014). They phoned him and he was told they discovered the...

Category : Motor Industry

(0) Replies

Country : South Africa

On 21st February 2014 took delivery from Cardinals for a "new" FAW V2, drove it home, they rushed at the last minute to put a new battery in, as it would not start. The wind noise driving home was so bad, I kept looking to see if a window was open. On Monday 24th February 2014 as I walked away from the car I notice brown marks on the exhaust. On a closer look it is rusted. An independent dealer to look at the car. I inspected the FAW V2 and found the following : 1.Boot to be aligned....

Category : Motor Industry

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Country : South Africa

Bought a brand new Etios hatchback. Had idling problem; badly scratched paintwork on inner door frames; blotches inside the paintwork of the bonnet; smash & grab redone 4 times due to poor workmanship; rear window replaced (scratched ex-factory) - poorly done as wind gushes in now; all paintwork around the new rear window scratched by their fitment crew; auto armour redone twice; scratches all over the vehicle due to the amount of repairs it has undergone. Resold it back to them after 7...

Category : Motor Industry

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Country : South Africa

1.I traded in my car to GM cresta. Belinda told me that I wont pay the installment of my car if I take a car before the end of February. I took the new car on the 27th of February but the installment for my old car went off. She promised to refund my money but till today. 2.Belinda promised to take my car at a price of sixty five thousand rand (R65000.00) only but she ended up taking it at a price of fifty thousand rand (R50000.00) only. She did this when she saw the deal is about to give...

Category : Motor Industry

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Country : South Africa

I was in Ballitto over the december holidays. 2 days before I had to leave back to JHB my coil(spark plug) had gone. I went to Kevs auto clinic and they had replaced the 1 out of the 4 spark plugs. That set me back by R650. The next day when used my car again the same problem happened. I phoned Kev and asked if he could help and if he could see that it was not his mistake when replaced it. He told me it was definitely not there mistake and they are closed and will not be able to help me as...

Category : Motor Industry

(0) Replies

Country : South Africa

Our bakkie went in for repairs at above repairer on 10th February 2014 on recommendation of our insurer Zurich (despite us having solicited x2 quotations and submitting them to our insurer as requested) and the bakkie was to have been ready for collection within 3 days (“we are not so busy” were the words of Johan) Despite the assurance given we made provision of 5 days at the most. Our office called every 2 or 3 days to confirm collection and the bakkie was eventually collected on...

Category : Motor Industry

(0) Replies

Country : South Africa

i have a ford fiesta road cam which i took to a motor mechanic to re-do the engine i paid him r5000 upfront and 6 weeks later when i collected the car i paid him r10000 which i had to take a loan at the bank no 1 the mechanic never replaced the tensioner pulley and never placed the v belt correctly i got a guarantee on the job when i went back the mechanic left the garage and the new owner said i must go to the mechanic who did the job and the mechanic said no i must go to the garage but...

Category : Motor Industry

(0) Replies

Country : South Africa

Motolek /Autolek in Malvern (KZN -Durban). I have never experienced such incompetent, unprofessional and downright rude and disgusting service EVER. On Thursday 20th Feb my car broke down and I had it towed to Motolek /Autolek in Malvern (Durban). I have stressed to their employees the urgency of getting my car back as soon as possible as it is my only means of transport. I was told by Dane that I should have my car back in one day. This is when the circus started… after a whole day...

Category : Motor Industry

(0) Replies

Country : South Africa

I bought a Mercedes Benz C200 From Shiraz Auto, Lenasia which is said to be the dealer of the Year for 2013. I bought the vehicle cash. In waiting for all the paperwork etc. his phone rang continuously and he took every single call. This made me feel very unimportant as I was buying a car worth over R 400 000. The lady who referred my father and me to this man was never even acknowledged for she sent him business worth R 1 Mil. (Cash) When the deal was done the sales person was all ready to...

Category : Motor Industry

(0) Replies

Country : South Africa

rentalcars,com I rented a car 2 days in andvance,but cancelled it a few hours later.i paid R 850.00.Their replay NO refound.People be careful renting cars from rentalcars lowerst rates.

Category : Motor Industry

(0) Replies

Country : South Africa

Hi ek het n ssangyoung rexton ek moet die car diens soos enige ander car mahindra bloemfontein het nou die dealer al amper 3jaar ek kry nooit parte vir die car nie hulle weet self nie wat aan gaan nie hulle verskooning is hulle het nou net die dealership oor geneem dis n bog storie ,so was ek nou weg met fakansie en my rexton se timeing chain het probleme gegee ek was in mosselbaai toe ons mahindra bel om ons tehelp met die chain was hulle antwoord ons het nog nie n chain vervang nie kan you...

Category : Motor Industry

(0) Replies

Country : South Africa

I bought a car from EBK and the car is no quality. According to legal advice you have 7 days to return the goods for any reason and be refunded. Their contract states within 48hrs and they still refused to refund even though the contract states. Also check out Hello Peter.com for their complaints.

Category : Motor Industry

(0) Replies

Country : South Africa

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