Motor Industry Complaints

ORDERED A CUSTOM BUILT VITO MERC PANEL VAN IN FEB.2013 FROM MALMESBURY MOTORS DELIVERY JUNE 28TH *ONLY PHSICALLY GOT THE VEHICLE A MONTH LATER-AFTER SIGNING FOR THE VEHICLE UNDER FALSE PRETENCES *SINCE THEN THE DEALERSHIP HAS BEEN STALLING ON REG & ONGOING MACHANICAL FAULTS & BAD FINISHING WELDING PLATES IN THE CAB - ON THE VEHICLE *IN TOTAL THEY HAVE HAD THE VEHICLE AT THEIR DEALSHIP FOR OVER 2 MONTHS * THEY REFUSE TO GIVE MEA SUITABLE LAON VEHICLE

Category : Motor Industry

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Country : South Africa

I had my vehicle bonnet covered partially with paint protection film at VPS Fitment centre in Pinetown. I had the unfortunate incident of encountering stone chips on the exposed paintwork. Upon taking this to the Fitment Centre, Brett advised conveniently (with the comment that a new "modified" film was available now..seems like caution is evaded when customers are few) that they now could cover the whole bonnet. The workmanship was shocking...crease patches appeared at various points. A...

Category : Motor Industry

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Country : South Africa

On the 09/11/2013 I took delivery of my new Toyota Fortuner vehicle at CMH Toyota in Alberton. As I was driving home I noticed 2 warning light coming up on the dash boeard. I was also surprised to see my trip reading indicating 44 km all the 15 or so km to my house. I then realised that the speedometer needle was also not moving. When I got home I phoned the salesperson who advised me to come back at the dealer. When I related the problem to one of the staff members, he quickly asked me to...

Category : Motor Industry

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Country : South Africa

Op 2 November 2007 het ek n nuwe Mercedes 320 Cdi by Centurion Mercedes gekoop en het ek die Mobile Drive plan geteken van 6 jaar of 120.000 km.Geensins was daar aan my genoem dat hierdie waarborg op 26 Oktober 2013 sou verval nie,aangesien ek die voertuig eers op 2 November 2007 ontvang het.Ek het elke jaar die voertuig vir dienste geneem soos die speedo meter vir my aangedui het.Na elke diens is die meter reset en so het dit vir vyf jaar gevolg.Nie een van die dienste se kostes was meer as...

Category : Motor Industry

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Country : South Africa

We had a Mercedes Benz Sprinter. The crankshaft broke. My husband phoned Unitruck and spoke to Paris. According to Paris, there was a crankshaft in stock. We deposited an amount of R1500 in order to keep the crankshaft for us. That was in May 2013. In June 2013, we sold the Mercedes Benz Sprinter as is, due to varies reasons. We send an email to Unitruck to inform them that our vehicle has been sold and we put in an request that they pay our R1500 back. Nobody came back with an answer. After...

Category : Motor Industry

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Country : South Africa

We had a Mercedes Benz Sprinter. The crankshaft broke. My husband phoned Unitruck and spoke to Paris. According to Paris, there was a crankshaft in stock. We deposited an amount of R1500 in order to keep the crankshaft for us. That was in May 2013. In June 2013, we sold the Mercedes Benz Sprinter as is, due to varies reasons. We send an email to Unitruck to inform them that our vehicle has been sold and we put in an request that they pay our R1500 back. Nobody came back with an answer. After...

Category : Motor Industry

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Country : South Africa

1.PROBLEMME MET DEURE "STRIKER PIN VAN DOOR LATCH" MOET DIE HEELTYD "INSOLATION TAPE" OMDRAAI DEURE SKUD. 2.VOLKSWAGEN HET MY BAKKIE SE DEUR TE DIEP INGESTEL ASGEVOLG VAN DIT HET MY VERF OP LINKER DEUR SE HOEK AFGEKOM 3.GERAAS BY REGTER VOORWIEL 4.VIBRASIE OP KOPPELAAR VOERTUIG IS NUUT IN AUGUSTUS 2012 GEKOOP SUKKEL AL VAN SEPTEMBER 2012 M AF MET VAN DIE PROBLEME WAT NIE UITGESORTEER WORD NIE.

Category : Motor Industry

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Country : South Africa

I took my car (Dodge Caliber) to car service city for repairs as it a strange noise coming from the engine. After running diagnostics, the service provider informed me that the problem was due to the faulty water pump and that it needed to be replaced to which I agreed. Later when I went to pick the car up, it still had the same problem and to *** salt to wound, my car stereo/radio was not working and when i informed the service provider I was told that the noise problem could be due to...

Category : Motor Industry

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Country : South Africa

My car Nissan Micra Gold in color Plate no. (Bg 88 Pz GP)was taken to Progress penal beaters in Sinovill by the insurance company ABSA i-direct. then the insurance advised me that the qoutation was R45.000 in total, but they will only give me the amount of R25000. i then called the penal beater that i would like to move the car from their service because i could not afford to pay the kind of amount they are charging. then the manager by the name of France (0834926986), requested me not to...

Category : Motor Industry

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Country : South Africa

I BOUGHT A CAR FROM GM MOTORS MIDRANDS ON 16/03/2013 WITH THE IMPRESSION THAT THIS CAR WAS IN GOOD CONDITION WHEREBY I WAS TOLD THAT NEW BRAKES WAS RELACED AND A AA REPORTING STATING EVERYTHING WAS IN GOOD CONDITION. BUT THE BRAKES WAS NEVER REPLACE AS 3 MONTHS OF DRIVING THE CAR IT ENDED UP ON METAL TO METAL.I BOUGHT THIS CAR ON 65000KM AND ONLY MADE IT TO 72000KM AND I HAD TO BEG THEM TO SERVICE THE CAR AS WEIRD SOUNDS WAS COMING FROM THE ENGINE AND THE CAR WAS LOOSING WATER. SO BASICALLY...

Category : Motor Industry

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Country : South Africa

We bought a brand new Fiat Ducato 19 seater cash 4 months ago for school transport purposes from John Williams Motors. Firstly the car was delivered late, after we were told it would be in time for school. Now 4 months later, the fuse box burned. Agenbag (John Williams motors referred us to them, since they were the closest) told us that their is no stock in the whole of South Africa; it will take 21 working days from when the part was ordered. We phoned John Williams Motors and asked them...

Category : Motor Industry

(0) Replies

Country : South Africa

We bought a brand new Fiat Ducato 19 seater cash 4 months ago for school transport purposes from John Williams Motors. Firstly the car was delivered late, after we were told it would be in time for school. Now 4 months later, the fuse box burned. Agenbag (John Williams motors referred us to them, since they were the closest) told us that their is no stock in the whole of South Africa; it will take 21 working days from when the part was ordered. We phoned John Williams Motors and asked them...

Category : Motor Industry

(0) Replies

Country : South Africa

We bought a brand new Fiat Ducato 19 seater cash 4 months ago for school transport purposes from John Williams Motors. Firstly the car was delivered late, after we were told it would be in time for school. Now 4 months later, the fuse box burned. Agenbag (John Williams motors referred us to them, since they were the closest) told us that their is no stock in the whole of South Africa; it will take 21 working days from when the part was ordered. We phoned John Williams Motors and asked them...

Category : Motor Industry

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Country : South Africa

Bought a Subaru Forester out of the box from Subaru Durban KZN.Had engine failure at low KM due to piston ring lead collapsing.Engine rebuilt by Subaru Durban then re-failed just after 10.000km .The warranty on Subaru re-builds is 30.0000 KM.They have failed to honor warranty and have shunned my claim.Do not deal with Subaru the Forester range has had engines fail all over the world yet they have failed to recall the defective engines. Do not purchase Subaru they are not honoring their...

Category : Motor Industry

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Country : South Africa

I purchased a Nissan NP200 1.6i from the Dealer Atlantis Nissan, I have been experiencing problems with the vehicle ever since I have purchased it. I have taken it to Atlantis Nissan on several occasions, as there is a problem with the bakkie for more than 8 months now , I request that you replace me with a new vehicle. I have spent sufficient time, effort and petrol with Nissan trying to resolve this issue. My petrol consumption n has been far beyond the Nissan specifications. “Never again...

Category : Motor Industry

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Country : South Africa

I went to Grahamstown Motor Body Works on Friday morning to get a quite to have a small dent in my rear driver side door repaired. They told me to call back the same afternoon for the quote. I waited until Monday morning to call and was informed that they had not yet prepared the quote and they would call me back. I called again on Tuesday. Eventually on Wednesday I asked them just to fax it when they finally had it ready. When the quote came through, they quoted FOR A NEW DOOR, paintwork,...

Category : Motor Industry

(1) Replies

Country : South Africa

Purchase a 2012 freelaander 2 Demo 1800km from an on line advert. Dealt with saleman Barend Wolfhardt telephonically who assured me the vehicle was in " excellent" condition and had passed the mandatory 144 point check. As he was selling the vehicle at a slightly lower price than his competitors I repeatadley queried the condition of the vehicle!! I flew from Durban to Lanseria to collect the car and once back in durbs was horrified to find so many things wrong. 1. left side resprayed 2...

Category : Motor Industry

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Country : South Africa

I put a deposit down on a second hand truck from fred bank and was due to pay him the balance within about a week, but due to unforseen events i was unable to get the money together and i contacted fred to make him aware of the situation, we also discussed weather or not he should return my deposit or if i should keep trying to procure the money, Fred decided that he would give me a further two weeks to find the money. by the end of the two week period my company was in the midle of a move...

Category : Motor Industry

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Country : South Africa

We bought a vehicle from 3 Way Auto, gave good, friendly service until we paid the money in. The vehicle needed a few fixes, they took so long to fix, we got the car, but there were still problems. Everytime we went their, we were ignored and had to wait over an hour to be attended to. We complained to manager, still no better service, after false promises. We were eventually given an courtesy car, which they then swapped with another that has: an expired licence, broken charger for phones,...

Category : Motor Industry

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Country : South Africa

No car finance in Boksburg East rand road is a company that does not consider customers at all. I got a 2009 Honda on rent to own on a 54 months contract and was paying R7500 including insurance and tracker. After a year wanted to go to Botswana for a family funeral and was told the car won't be allowed to go out of the country and I asked why because we changed the clauses on contract I told them that my contract still says I can get a car and they refused I then told them I will terminate...

Category : Motor Industry

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Country : South Africa

Pinetown Cars is a typical dodgy 2nd hand car dealer. A real case of mutton dressed as lamb. They may seem to have good stock, but trust me rather find that perfect car somewhere else. The sales person we dealt with, Mark Overall, only ever lied to us, and made promises he could not keep. He also speaks to his clients like TRASH and cant handle it when he is spoken to in the same way when it becomes unacceptable. Their supposed "business manager" Charmaine, doesn't have clue. She is...

Category : Motor Industry

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Country : South Africa

On the 6 may I took my vehicle into the suzuki umhlanga dealership for a service. They kept it for the day and the account was R1136.00. A few days later the 15th I phoned the workshop as the brakes were a bit soft and asked the workshop manager, Neville Johnson if my brakes were okay, He said they had nt checked the brakes during the service, I said what did you do, he said they changed the oil, and, oh yes and they checked the lights. I asked if they had picked up the problem with...

Category : Motor Industry

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Country : South Africa

Corne kirton good

Category : Motor Industry

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Country : South Africa

We bought a BMW X3 2.0d M Sport at BMW in Tigervalley. And it have been and endless story with the customer service. The car did not have PDC installed, so we decided to install that (included in the price), but it was not any available times, so we had to wait a 2 weeks which was ok. But when we got the car home and had a closer look, there was still tape marks on the car, so we had to return the car to buffer out that, so the car came back again, but still not all the tape marks was gone....

Category : Motor Industry

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Country : South Africa

My Ducati Multistrada 1200 has a recall on front suspension. Not unsafe, merely an irritating problem. Ordered parts 4 months ago. I called regularly but, despite promises to call back, no one ever did. Phoned again yesterday, but now the parts are on "back order". What a load of rubbish. I don't think they ever ordered the parts. Come on guys 4 months - the parts could have been flown here with a carrier pigeon already. This is one of the most expensive motorcycles in South Africa,...

Category : Motor Industry

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Country : South Africa

I bought Hyundai i20 at Avis in Pretoria Address number 70 Schoeman street , it was on 21 000 km fairly new . After a year /this month I discovered my bumper was glued it had no clippers or manufacture panel beating procedure on the right side. I then phoned Avis to inquire about the problem and the sales rep said I can come to them to see if they can make a plan and on my arrival I was introduced to the manager, very rude manager Budd Hunsdale ,he told me if I was not parking at a steep...

Category : Motor Industry

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Country : South Africa

My husband and I have been so disappoint with the service we received from Renault in Middelburg. We booked our service 2 week prior to taking it in and after collection, we were told that they didn't order the brake pads (that we had asked them to order for the service), and didn't fix the aircon, as we had also arranged prior to the appointment, and that we would have to bring it in a week later to do those 2 things. Otherwise everything else was fine with the car. The following week, we...

Category : Motor Industry

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Country : South Africa

Be Warned!!!!! Warning about Brian Lubbe at The Workshop in Brooklyn, Pretoria!!!!! Please be warned, Brian Lubbe, owner from The Workshop, behind the BP Garage on the corner of Queen Wilhelmina and Boschoff Street in Brooklyn Pretoria is a dishonest business man and mechanic, fraudulent and lies about the service he offers. He fitted incorrect parts in my vehicle and when I complained about the noises after he fitted the shocks and shock mountings, he advised the noise is normal, the...

Category : Motor Industry

(1) Replies

Country : South Africa

I purchased an “Approved Used” vehicle from Reeds Cape Town, the Opel Agent, in September 2010 with approximately 45000km on the clock – Opel Astra 1.9 GTC Diesel For “complete peace of mind” the salesman at the time convinced me to purchase a full warranty package from Motorite, as well as an Extended Service Plan –both at a huge additional cost. I was also instructed to always service the vehicle at the agents, which I did. This turned out to be a total waste of time and...

Category : Motor Industry

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Country : South Africa

El's Panel Beating's work amounts to an amateur effort, poor customer service and customer exploitation. I took my car in for a fender replacement and minor panelbeating to the bonnet edge. 1. I was told the card machine was 'out of order', so had to pay the balance of payment (after deposit), prior to collecting the car - I was left with no recourse to withhold funds for work not accepted. 2. I arrived to collect my car to find that 100km had been added to the mileage! Upon drop-off,...

Category : Motor Industry

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Country : South Africa

Had an accident in October 2012 with my 150cc jonway galactica scooter. Took it to ts motorcycles to get it fixed. I paid for all the goods before hand. They fixed it, got it back with minor things not fixed due to availability of parts which was on order. Now almost 5 months down the line, I'm stil waiting.

Category : Motor Industry

(0) Replies

Country : South Africa

I took my vehicle for a service at the Garage on the 6th of February 2013. I was phoned and was told I needed extras to be done for my major service. I collected it and I paid R2500 expecting for everything to be 100%. When I got into my car, it had car grease all over my steering wheel and my car wasn't even cleaned. (They had more than enough time to do it.) As I went through my invoice I noticed they charged me R260 for coolant which wasn't needed as I just recently did it myself. They...

Category : Motor Industry

(0) Replies

Country : South Africa

I Entrusted the team at Classic Restorations in Brakpan to restore my classic motorcycle. I had already stripped and powder coated all components. All That was required by them was to reassemble the fairings and components, chrome the exhaust and wheels, tune the simple 2 stroke engine (which was previously running)! And doesnt run anymore.. I know this was a small job compared to other rebuilds. However I didnt expected to be overcharged by R15000 for the task, they lost parts I supplied...

Category : Motor Industry

(2) Replies

Country : South Africa

BOUGHT NISSAN MICRA TEKNA 1.5 2011 MODEL AS A DEMO ON 12 APRIL 2012 FROM MOTORDEAL VANDERBIJLPARK. KM 14250 VEHICELE WAS SERVICED BEFORE DELIVERY. AFTER A WEEK WE REALIZED SOMETIMES A SHATTER WHEN PULLING AWAY. TOOK VEHICLE TO AGENTS. THEY REPLACED MOUNTING. TOOK VEHICLE BACK FOR SECOND TIME FOR SAME PROBLEM.AGENT INSPECTED VEHICLE, BUT COULD NOT FIND A PROBLEM.TOOK VEHICLE BACK ON 02/01/2013 FOR THE THIRD TIME FOR SAME PROBLEM.AGENT SAID THAT CANNOT DO ANYTHING. CAN YOU PLEASE HELP ME.

Category : Motor Industry

(0) Replies

Country : South Africa

Do not use Auto-mate Honeydew for any major or minor service! I took my car in for a major service at 7am only to discover 9 and a half hours later that my car was put on jacks for all that time with the tyres off and the bonnet open... and in the rain under the netting carport!!! Nothing had been done. The receptionist said they were having staff problems and only 3 cars had been serviced that day. When did staff problems become a customer problem, why did she not tell me in the morning and...

Category : Motor Industry

(0) Replies

Country : South Africa

BMW Auto Bavaria Midrand replaced a worn engine mounting on my 2004 Mini Cooper S. When changing the component they damaged the Catalytic Converter valued at R20 000.00. When I took the vehicle back for them to have it repaired they refused to take liability for the work they performed on my vehicle. I escalated the matter to BMW Complaints Line and the verdict was that they cannot help me. I am now landed with an undriveable vehicle and in excess of R20 000-00 damage.

Category : Motor Industry

(1) Replies

Country : South Africa

Do not trust this company. I took my car to Parow Coachworks for a repair on my doors and a scratch on my bumper. They informed me that the repair would take one week. When we arrived to collect the vehicle it was parked outside and was extremely dirty, they drove the car into the workshop where they continued to wipe the dirt off and do some touch ups, at this point I was already unhappy as I was told the car was ready for collection. Upon inspection of the car we immediately noticed the...

Category : Motor Industry

(0) Replies

Country : South Africa

I bought a car cash from the above mentioned dealer and they owner was the one doing the sale even they were the nicest guys until i paid them the money, theres was the service book outsanding+hand book+spare keys(thant i was told its in their safe) and that ill get them after they register the car. since then everytime i call they no one wants to talk to me and the last one i spoke to ( Vanessa) sweared at me. when i got the car it was laready due for service and we agreed that they wil be...

Category : Motor Industry

(0) Replies

Country : South Africa

My daughter was involved in a car accident and she took the car to Top gear panel beaters Gezina - Pretoria) for repair. she has since taken it there and they keep on promising deadlines to fix it but to no avail. we have paid part of the amount needed for repair but there is no progress made in fixing the car. it has been a long time now, and this has caused adverse frustration on us. please help.

Category : Motor Industry

(0) Replies

Country : South Africa

To whom it may concern 19/09/2012 On 17/09/2012 I contacted Imperial GM Isando dealership on (011)974-3001 and spoke to Rayner Nothnagel at which time I requested for an offer to purchase document so I can forward it to my finance house which he was very help full in doing the next day he also sent me offer to purchases with the maintenance plan which I will be purchasing in the near future I then settled on the vehicle and was told by my finance house to come and sign the documents...

Category : Motor Industry

(0) Replies

Country : South Africa

recieve brand new vehicle from nissan sa micra on delivery marks pointed out to them as vehicle was inspected vehicle taken to prescribe by nissan sa pe and papers taken back to them and didnt year again of them

Category : Motor Industry

(0) Replies

Country : South Africa

Ducati Sandton traded in my motorcycle. Part to use as booking deposit on a 1199 Panigale ABS and the balance "back to client". Everything in writing. Almost two weeks after taking the goods still no payment. When pressed about payment Pietersen claimed he cannot afford payment because they are indebted to a factory. After a heated discussion, with insults flying back and forth, Pietersen unilaterally cancelled the purchase as well as booking for Panigale. Attitude of Pietersen towards me was...

Category : Motor Industry

(2) Replies

Country : South Africa

VOLVO UNSAFE & SERVICE UNSATISFACTORY How impressive are the slogans “VOLVO for life” and as currently on TV “the Safest deal”? This is so until the truth emerges close to the time when the warranty expires. What then reveals itself is that you’ll be stuck with your volvo (lower case intentionally) for life unintentionally. As for the safety issue ask your self if you’ll buy volvo after you have read the following. The question mark over the safety of...

Category : Motor Industry

(0) Replies

Country : South Africa

Today Monday 28 May 2012 took my MAN truck to Longlife Tyres in 670 Sunset Avenue,Woodhurst,Chatsworth to go put two new front tyres on and swap the front tyres which where currently in the front to the back.So I took my vehicle and spoke to a guy by the name of DAYA CHETTY which is the manager there.So the job was to put brand new tyres which I brought with me on the front and put the current front tyres in the back.A worker started the job and whilst he was doing that they made me pay the...

Category : Motor Industry

(0) Replies

Country : South Africa

They sold me a dud car and still did not come back and still kept my money refusing to refund or exchange the car. If indeed they did do a 101 check they would have seen that the exhausts was not the original exhausts or was it changed "when they fixed the car 3 times". I have learned that I WILL NEVER EVER EVER BUY FROM mccarthy again. Their marketing is excellent but their after sales if something foreign not even from this world. I'm calling a spade a spade because if someone tells you...

Category : Motor Industry

(0) Replies

Country : South Africa

They sold me a dud car and still did not come back and still kept my money refusing to refund or exchange the car. If indeed they did do a 101 check they would have seen that the exhausts was not the original exhausts or was it changed "when they fixed the car 3 times". I have learned that I WILL NEVER EVER EVER BUY FROM mccarthy again. Their marketing is excellent but their after sales if something foreign not even from this world. I'm calling a spade a spade because if someone tells you...

Category : Motor Industry

(5) Replies

Country : South Africa

Me and my wife took her car in for a service at Eagle Ford Corlett drive and as we wanted to leave the premisses we were treated like ****! by the security guards on duty for failing to provide a specific slip that no one bothered telling us about. My wife found the slip eventually after going through all of the paperwork received and handed it over to the guard. He then threw it on the ground and proceeded to talk to us in an arrogant and condescending manner without even trying to help or...

Category : Motor Industry

(1) Replies

Country : South Africa

Cartrack i cancelled my cartrack contract August 2011,Cartrack harrassed me for R1100 cancelation fee,which i was not aware off, i requested a copy of my contract 10 times from them,i only received today, 23 April 2012, in the mean time they blacklisted me for R4635.36 , and forces me seek legal advice. Cartrack is thieves and do not believe anybody in there right should have to deal with such crookes. Together with Insurance companies they force their product onto you and when you cancel you...

Category : Motor Industry

(0) Replies

Country : South Africa

Jeep Patriot - Boksburg In May 2011 I purchased a brand new Jeep Patriot, cash, from the Chrysler Jeep Boksburg Branch in Gauteng, South Africa. In late December 2011, 6 months after I had purchased the vehicle, when reversing I heard a noise from the gearbox I then took the vehicle in for its first 12000 service a week later and reported the noise from the gearbox. When I collected the Patriot after the service I was informed that I needed to bring in the Vehicle because of the gearbox...

Category : Motor Industry

(0) Replies

Country : South Africa

My car was taken to Kia workshop in February 2012 for repair and the guys overthere failed to fix it and when I went to collect my car, I first found the bonnet open and when I tried to start the car, it couldn't because the battery that I had bought two months earlier went flat. When I asked the reason behind the bad condition of the battery, these two guys (Joe and another old white man) told me that when a car stays for a long time without moving, the battery usually goes flat. I know...

Category : Motor Industry

(0) Replies

Country : South Africa

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