Motor Industry Complaints

On 18 May 2018 I test drove a Renault Captur at McCarthy Renault Woodmead and I quested a quote on 21 May 2018 and based on the price of R 326 435.40(incl VAT), I requested finance. The dealer indicated that only MFC was prepared to finance the vehicle as I was providing quite a large deposit - R130k on R326k purchase price (note that I did not receive any notifications from any banks indicating that they are requesting bank statements). MFC indicated a 12.83% interest, which is quite high...

Category : Motor Industry

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Country : South Africa

RMI Well lets start the story on a good note. More than a year ago we bought a Mini cooper s and we were very excited, this turned into disappointment very quickly as we discovered a few issues with the car. We called Robin from SVG to help and took the car to him. The first round of repairs we quoted at just over 10K without arguing we paid the bill, got the car back and the issues weren’t solved, our new car had gone from bad to worse. We took the car back to SVG were we were told we need...

Category : Motor Industry

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Country : South Africa

Please do yourself a favor and avoid Robin and Shaun like the plague, they will diagnose the wrong things at your expense and you will keep paying. Rather drive the extra Km's and take your car elsewhere.. BE WARNED!!!

Category : Motor Industry

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Country : South Africa

R60K later after back and forth, getting asked to pay every time they got it wrong, dont worry im still paying for their faults!!! KEEP Away dont use SVG!!

Category : Motor Industry

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Country : South Africa

I have paid R20000 deposit and R5000+ per month, since day one there were problems with the vehicle. Gave me the car without the cam belt being replaced, brakes screech continuously, fuel consumption is above average, gearbox hums in almost every gear even after it apparently being repaired by RDG. Once it came back the power steering occasional make horrible noises, the brakes screech worse, the wheel alignment is out and the wipers work when they feel like it. I have sent countless emails...

Category : Motor Industry

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Country : South Africa

I have paid R20000 deposit and R5000+ per month, since day one there were problems with the vehicle. Gave me the car without the cam belt being replaced, brakes screech continuously, fuel consumption is above average, gearbox hums in almost every gear even after it apparently being repaired by RDG. Once it came back the power steering occasional make horrible noises, the brakes screech worse, the wheel alignment is out and the wipers work when they feel like it. I have sent countless emails...

Category : Motor Industry

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Country : South Africa

After having my car in for repairs for almost a month to repair a radiator, Renew-it Greenstone let me know OH they ordered the wrong part????? I didn't know it takes months to fit a new radiator???? What kind of useless operation are they running that it takes months to fit a radiator??? And who is going to pay for my hired car???? PATHETIC!!!!

Category : Motor Industry

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Country : South Africa

I bought a car from Durban Renault and later on they called me for an extended warranty booster that I am paying together with my car instalment, as per recordings it is stated very clear that should I have a problem with a battery they will replace it immediately. Now it's about three weeks but nothing has been done and they are telling that it's not their problem. With due respect Durban Renault needs to do something to protect their clients if they understand customer relation or else we...

Category : Motor Industry

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Country : South Africa

Dear Sir/ Madam I come to you because I am trying to widen my pool of people that can learn from my experience whilst the process with the Ombudsman is underway. I am pursuing this because I not know that this is something Renault SA does on a daily basis to its customers. I have been viewing daily complaints about Renault and all their products, and how they treat customers, from blaming them and never taking responsibility to just lain ignoring them. Though I have posted on...

Category : Motor Industry

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Country : South Africa

Hi Modikwe, After reading an article on FACEBOOK this morning regarding the “poor” lending decision that was taken by MFC and others and the predicament people like me was placed in. From this article, enclosed the client received numerous demands and summonses from MFC to settle his debt. Unfortunately not all of us are in a position to employ an Attorney to assist. From this case and the final outcome thereof creates a precedent and will afford others the opportunity to have...

Category : Motor Industry

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Country : South Africa

I bought a VW Polo at the Hyundai Woodmead Dealership and after a week of driving it the service inspection light came on and reported the mater to then. They assured me that they service their vehicle before delivering them to customers and perform 125-point quality check.They took my car for 10 days for servicing and when it came back I took it for a long distance trip and noticed that my Multi function Display was mulfuctioning and took it back to them for repairs and myself and Service...

Category : Motor Industry

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Country : South Africa

I have been in a car accident on the 1st of May 2018.They came out to tow my car. in my contract with earn a car I have the option of a courtesy vehicle, after numerous emails and telephone calls. they phoned me back on the 3rd of May 2018 only to tell me that they do not have any vehicles available. So why do I pay for a courtesy vehicle and when I need it there is nothing available? This was shocking to me as I stay in Sasolburg and work in Sandton and I had to sleep in my office for 2...

Category : Motor Industry

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Country : South Africa

Good day, I would like to lodge a complain regarding the above mentioned company rendering a bad service to me as a loyal paying client. Motor Happy employees never answers the phones. All you hear is an answering machine stating that "your call is important to us" but it doesn't make sense and i have tried more than 10 times and all calls go more than 30min with the answering machine saying the same thing. Then i have decided to send emails to them they took 3 days to respond but...

Category : Motor Industry

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Country : South Africa

Alfa Romeo 147 2.0 TS "Warning" MKS Auto Service Phoenix During the month of March MKS Auto services in Phoenix reconditioned my 2004 Alfa Romeo 147 engine , they also fitted shocks, collected the car on on the 24th March . next morning car wouldn't start, called Manoj (owner of MKS) , he said that he would come through the following Sunday , he didn't come, thereafter phoned and left messages on his voicemail , whatup and sms , he than calls me back stating that he would come...

Category : Motor Industry

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Country : South Africa

I skipped one month salary and I made arrangement to pay an amount of R6425 which I did and now they want me to pay for repairs I did inflict on car for wheel bearings, I only had the car for 3 months and I'm now expected to pay R16000 for repairs and they didn't honor the arrangements made by me in advance

Category : Motor Industry

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Country : South Africa

I took my car to have the shock replaced as I was advised that this was the problem. When i got the car back the knocking noise was still on my car and another noise added to that. When i took it back they told me it's my engin mountings that is cracked. I have never hear the sound before they worked on it. I paid over R4000 to have the shocks done. They then told me I must pay a further R3500 to have the engin mountings done. I dont think there was anything wrong with the mountings at all...

Category : Motor Industry

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Country : South Africa

PAID A MOBILE MECANICK TO FIX MY CARS GEARBOX HE ADVERTISED ON THE NET CHARGED R3400 TO REPAIR FIRS TIME GEARBOX GOT STUCK AFTER 1 KM 2ND TIME CAME AND PICKED UP THE CAR WAITED 2 WEEKS GOT CAR BACK STUK AGAIN IN GEAR AFTER 1 KM AGAIN NOW HE WANTS MORE MONNY AGAIN WORKS IN MIDRAND SANTON JOHANNESBURG . BE CEARFULL OFF THESE GUYS

Category : Motor Industry

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Country : South Africa

I PURCHASED A NEW HAVAL H2 1,5T 6AT 4X2 LUX VEHICLE FROM RACEVIEW MOTORS IN ALBERTON.AFTER EVERY THING WAS SIGNED IN MY WIFES NAME, THE PHONE US TO SAY THAT THEY HAD REGISTERED THE VEHICLE AT EKURHULENI LICENSING DEPARTMENT. THE CUSTOMER LIAISON OFFICER PHONE TO SAY WILL WE ACCEPT THIS, I TOLD THE LADY I CAN NOT ACCEPT THIS AS WE LIVE IN WITBANK IT WILL BE REGISTERED AS A USED VEHICLE, AS THE SENT OUT A PERSON TO REGISTERED THE VEHICLE AT WITBANK LICENSING DEPARTMENT, AND HE CAME BACK WITH...

Category : Motor Industry

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Country : South Africa

Motor start to overhead on 18 February 2018. The vehicle was towed away to repair. The vehicle was repair but 20km away from the repair center the same problem started and the vehicle was towed away. after the third time the repair center ordered a water bottle taking them 3 weeks to repair. This was not the problem and the vehicle was towed back to the repair center and now the talk is to change the engine but I am still without a vehicle. With not a unsure when I'll have the vehicle...

Category : Motor Industry

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Country : South Africa

Ons het Ford Ranger Wildtrack gekoop amper jaar terug. Het nou amper 10000km op en lyk of engin gegaan het. Hulle gekontak gister en hulle het gesê hulle sal vanoggend 9uur bakkie kom haal. Ek wag nou nog vir hulle. Het ook genoem dat ek sonder vervoer sit. Ek is vrou alleen met 3 kinders wat by skool moet kom. Is uiters pateties dat ek tot nou toe nie hulp gekry het van hulle af nie.

Category : Motor Industry

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Country : South Africa

Bought the car with worn out tyres and brought it under the dealers attention and they insisted there is nothing wrong with the tyres as it passed the roadworthy test. On the 6th of March I send them an email with the attached pictures of the two front tyres and the dealers response was that they are investigating the matter. Unfortunately on the 12th of March I had an incident on the road where one of the same worn out tyres bursted, I brought it under the dealers attention and according...

Category : Motor Industry

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Country : South Africa

We purchased an oxygen sensor on the 21/03/2018 at Hyundai Umhlanga. We were informed by the foreman that if we fit the sensor privately Hyundai will not be responsible for anything that goes wrong with the sensor and the warranty will not stand. So we decided to fit the sensor with them. After they changed the sensor we drove across to gateway to have lunch and then we were on our way home. We did not drive the car for even 15 minutes when the car started making loud noises as if the...

Category : Motor Industry

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Country : South Africa

Horribly upset with the service from vw Claremont. It’s over 6 weeks and I am still driving with a car with a engine light on, the day I collected the vehicle the engine light went on as I was driving away. After a lot of issues it became clear that the master car that I bought had a custom exhaust so the maintenance plan they sold me is useless as it’s not original parts. They agreed to replace the parts however 6 weeks later and still nothing!!!! no spare key and still no refund on my...

Category : Motor Industry

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Country : South Africa

I recently renew my annual subscription with iTrace for tracker in my car two weeks ago. Last week I change the car for new car and made arrangements with iTrace that they must de-install the devise from the old car and install to the new car which will enable me to continue with my annual subscription. From Friday last week up to today I kept on calling both iTrace and their installer based in Durban called Car Sound Concept only to be told that they can not go to the dealership to...

Category : Motor Industry

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Country : South Africa

Myself and my husband bought two Mercedes benz vehicles, upon successful payment of our vehicles, We requested our papers of which we were told that the papers were delivered to us by courier services, of which we disputed same, and requested a delivery note of our original papers. We were promised by Mercedes National Office that they will investigate and will come back to us. 3 Months ago I called them again of which it must be noted that our vehicles has been paid off for more than 5...

Category : Motor Industry

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Country : South Africa

I took my car in to get the door and back vendor to get panelbeated. I paid full amount. When my car returned the back door my BMW, reg. CS39VNGP, was not correctly repaired......I took it back and they have been taking me from Pillar to post. When I call in they giving all kind of excuses. For the past 5 months I have traveling to Pretoria to get the car sorted, but all the time I am given new stories. Everytime I call in, I am told that all the client leasons and managers are out, and they...

Category : Motor Industry

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Country : South Africa

I bought a Renault Sandero in June 2017, i waited for the papers for over four months getting sent from pillar to post. The vehicles are sold without papers, the vehicles are accident damaged but clients are told the vehicles are bank owned and are fine.

Category : Motor Industry

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Country : South Africa

They are prepared to fix vehicle problems but is not prepared to provide you with alternative transport, leaving you stranded and without transport for hours and could lead to days

Category : Motor Industry

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Country : South Africa

My car has been at Reeds Opel in Bellville for 6 weeks without them being able to fix it. They dont have any courtesy cars and not willing to rent a car for me (or so I assume as my request for a rental car is met by silence) I have tried every possible Opel number and callcenter and email I could find to get assistance and every time I am told I must take it up with the dealer. End of last year I took my car in to another dealer that now only deal with Isuzu. They said my rear brakes and...

Category : Motor Industry

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Country : South Africa

Still haven't returned our 3 ECU Units, PC cable for Pluto 2 and old loom for Venus after being paid in full and promised to be send.It was send to them on the 24/01/2018 and paid on the 21/02/2018 after invoice was received from them on the 19/02/2018. We were promised that they will send it upon proof of payment. We have requested the Ref no from them on 2 different occasions and were promised we would receive our parcel at before the end of last week. Please contact me ( Jacques...

Category : Motor Industry

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Country : South Africa

I bought a Brand new IX 35 2LT GL Petrol 2011 . It had a gearbox breakdown in 2013 and on the 1st May 2017 Engine ceased just after warranty has expired of cause. Hyundai/ Kia had engine recalls but they ignored my claim , I logged complaint with Ombudsman too who gave them 7 seven days to respond and they never did and I've been in contact with the Ombudsman office with no response either, I need urgent assistance as my vehicle has been standing since and Hyundai charged me R158000.00 to...

Category : Motor Industry

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Country : South Africa

I went to sasol filling station on 24Feb and put some diesel in my vechile. I asked the attanded to wash my dirty windscreen. He said he cant. I ask for manaver and rude manager said they busy rewamp and ca t gi e me that service to wash my windscreen. I think that is bad.It is in Rissiville. Vereeniging

Category : Motor Industry

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Country : South Africa

Myself and my wife bought a vehicle from Sandton Repo Cars. When we went out for a test-drive they didn't allow me to drive far, their reason being insurance issues. Before buying I repeatedly asked what is wrong with the car but I did not get an answer from the owner(Mr Lawrence). We agreed on a certain price as there were a few minor repairs to be done. When my wife was driving back home the car started stalling when she had to come to complete stop. This was very strange as this was an...

Category : Motor Industry

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Country : South Africa

Aan wie dit mag aangaan. Ombidsman Hello pieter MFC My naam is Marthinus Joubert email [email protected], en het n voertuig by MBA Auto Wonderboom gekoop verkoops persoon At Nel. Hulle is op die hoek van Meyer Straat en Voortrekker. Die voertuig is n Ford ranger 2.2 single cap. Die voertuig het probleme gegee van die begin af. Ek het aan MFC n brief geskruif met al die voute wat ek kon kry omdat hulle met beloftes gekom het om die voute reg te maak maar niks gebeur nie....

Category : Motor Industry

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Country : South Africa

Aan wie dit mag aangaan. Ombidsman Hello pieter MFC My naam is Marthinus Joubert email [email protected], en het n voertuig by MBA Auto Wonderboom gekoop verkoops persoon At Nel. Hulle is op die hoek van Meyer Straat en Voortrekker. Die voertuig is n Ford ranger 2.2 single cap. Die voertuig het probleme gegee van die begin af. Ek het aan MFC n brief geskruif met al die voute wat ek kon kry omdat hulle met beloftes gekom het om die voute reg te maak maar niks gebeur nie....

Category : Motor Industry

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Country : South Africa

In March 2017 I bought a car from KMH cars in Durban dealership my sales man was Mr Samkelo. The car is peugeot 207 red. I drove a car for 3months and I had cylinder head leaking water. I took it back they repaired the problem .it broke again for overheating and sparks problem in September 2017.I took the car to the mechanic as advised by the dealership. Mechanic claim for the fixing and the cost is 28000 main problem is a broken computer box. the insurance company (SA warranties)they said...

Category : Motor Industry

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Country : South Africa

I would like to report this poor service that I received from Renew -IT Randburg on going since September 2017,this is the fourth time that they trying to fix this car, I lost trust in this company and hope that when I receive my car eventually that it will be fixed RENEW IT Ranburg Last year in September 2017 a severe hail storm in the Krugersdorp and Roodepoort area left a trail of damages to cars and property. Our Mercedes Benz was one of those that were damage severely with a broken...

Category : Motor Industry

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Country : South Africa

Took in my car for service it was taken for two days without any communication from their side after being called they resolved the query by loading a full tank and refused me to bring in the car after it breaks down within the space of 3 months right now the car is with my mechanic n he says the car was not serviced at all the only thing done was changing the filter, petrol gauge started not working within two weeks after I took it from the dealer I wouldn't have known what they did to the...

Category : Motor Industry

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Country : South Africa

My insurance approved for my car to be replacement parts but renew it greenstone repaired the parts I took my car for inspection after renew it only to find out not done correct only repaired and I called renew it to and explain everything. Garry the manager ask to return the car for assessment we did and he confirmed it needs rework again. Later I called my insurance and explain everything insurance send the same assessment who did my car for repaired his name is Renato from telesure came...

Category : Motor Industry

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Country : South Africa

I recently bought a 2016 vw polo tsi from this dealer,all was good until I took delivery.I was told I would have the vehicle licensed by the following week wich never happened.After numerous phone calls to both the dealer principal(Louis) as well as the salesman (Ashlin) I was given only the disc.No number plates ,floor mats or a free smash and grab as offered for my inconvenience.What the hell are onroad charges of almost 3K for then. The service at this dealership is by far the worst I...

Category : Motor Industry

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Country : South Africa

The Towbar fitted by Texan Towbars ripped out the rear crossbar of my vehicle inside the first 500km of use. This was due to it totaly being underdesigned and mounted on an unstable location of the vehicle, according to a mechanical engineer. The owner refused to repair this or provide any compensation.

Category : Motor Industry

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Country : South Africa

Beware of RAV4 2L Gx Unlocking the Vehicle u are unable to unlock drivers doors and then the rest of the vehicle or unlocking the boot and then the rest of the vehicle . On approaching TOYOTA SA was told nothing they can do about it and if I am not happy I must approach the Motor Industry Ombudsman from there Senior Manager Customer Care Renee Thomas.What poor service from Toyota as I believe it to be a safety factor

Category : Motor Industry

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Country : South Africa

Good day, I would like to bring it to your attention the level of service I have received at the Renault Menlyn dealership. Sometime last year (2017) I noticed a sound which was coming from my car. With great concern, I took my car in at Renault Menlyn. A service advisor helped me by the name of Kavish (Not sure, if the spelling is right). I told him about the noise that was coming from the car. He then got the foreman to drive with me so they can hear the sound I was referring to....

Category : Motor Industry

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Country : South Africa

I bought a used ford figo at +- 23000Km and took out maintenance plan with Innovation group which was for 60000km starting from 40000km.The salesman (Tshepo)told me the service history was up to date but the book was not stamped so he would print and attach it to the book. I made numerous calls to Tshepo asking for the spare key and service history print out with no positive response. I received a call after a few weeks from the dealer asking me to bring the car in for a service because the...

Category : Motor Industry

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Country : South Africa

Unacceptable service at the Hyundai Pinetown branch from senior management. Mark Torrance dealer principle at Pinetown branch refuses to acknowledge my complaint and problem with my BRAND NEW car and delegates the situation to incompetent staff.

Category : Motor Industry

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Country : South Africa

I havent have a month with a car and it starting to give m a problem with a gearbox where it wont last evn a month and I've complaint many times but action has bin taken..so am reguesting 2 cancell the deal or change the car because I can't pay for a car for 6 year without driving it....so am reguesting please to give m another car or cancel the deal please

Category : Motor Industry

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Country : South Africa

I drive a 2012 Ford Focus. The engine warning light keeps going on when driving over road bumps and I have a problem with the steering wheel that keeps on logging when starting the car while something is loose that keeps on making a noise by the steering wheel. I took my car for its service and log my complaints. All they tell me is they check it on the computer and everything is sorted. After receiving the car from the service, the same stuff happens. I keep taking the car back and every...

Category : Motor Industry

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Country : South Africa

Booked in my car last week for over heating and few months ago for drive train, yesterday when I was driving to work the car gave me the same warning signs that they were showing when the car was booked in before. BMW Isando claimed to have checked the car on both times and confirmed that nothing is wrong with the car. Called BMW South Africa to lodge a complained and they advised that they will get back to me within 24 hours and they didn't, I had to call back myself to find out what is...

Category : Motor Industry

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Country : South Africa

Hi There I Purchased 2 door handles for Golf 1 on Sunday the 17.12.2017 sales man was Vincent got home my husband open them to install them only to find that on was broken the right hand one, I then took it back on the 19.12.2017, Vincent told me my matter is difficult I should come back the next day, well I went the next day the20.12.2017 the manager told me they never ever sold broken goods meaning I broke the handle myself and my husband didn't even temper with the handle I feel I was...

Category : Motor Industry

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Country : South Africa

I bought a brand new Isuzu Double Cab, 250 Dtech from William Hunt in Fourways on 27 April 2017. I friend made me aware that the front bumber of the vehicle was re-sprayed. I immediately took it to Isuzu dealership in Menlyn for a second opinion. The Manager of used vehicles came to check the vehicle and indeed agreed that the vehicle was re-sprayed. I then called the sales person from Fourways who requested me to bring the vehicle for him to check it. I was not immediately available as I am...

Category : Motor Industry

(0) Replies

Country : South Africa

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