Motor Industry Complaints

I took my car in to get the door and back vendor to get panelbeated. I paid full amount. When my car returned the back door my BMW, reg. CS39VNGP, was not correctly repaired......I took it back and they have been taking me from Pillar to post. When I call in they giving all kind of excuses. For the past 5 months I have traveling to Pretoria to get the car sorted, but all the time I am given new stories. Everytime I call in, I am told that all the client leasons and managers are out, and they...

Category : Motor Industry

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Country : South Africa

I bought a Renault Sandero in June 2017, i waited for the papers for over four months getting sent from pillar to post. The vehicles are sold without papers, the vehicles are accident damaged but clients are told the vehicles are bank owned and are fine.

Category : Motor Industry

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Country : South Africa

They are prepared to fix vehicle problems but is not prepared to provide you with alternative transport, leaving you stranded and without transport for hours and could lead to days

Category : Motor Industry

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Country : South Africa

My car has been at Reeds Opel in Bellville for 6 weeks without them being able to fix it. They dont have any courtesy cars and not willing to rent a car for me (or so I assume as my request for a rental car is met by silence) I have tried every possible Opel number and callcenter and email I could find to get assistance and every time I am told I must take it up with the dealer. End of last year I took my car in to another dealer that now only deal with Isuzu. They said my rear brakes and...

Category : Motor Industry

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Country : South Africa

Still haven't returned our 3 ECU Units, PC cable for Pluto 2 and old loom for Venus after being paid in full and promised to be send.It was send to them on the 24/01/2018 and paid on the 21/02/2018 after invoice was received from them on the 19/02/2018. We were promised that they will send it upon proof of payment. We have requested the Ref no from them on 2 different occasions and were promised we would receive our parcel at before the end of last week. Please contact me ( Jacques...

Category : Motor Industry

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Country : South Africa

I bought a Brand new IX 35 2LT GL Petrol 2011 . It had a gearbox breakdown in 2013 and on the 1st May 2017 Engine ceased just after warranty has expired of cause. Hyundai/ Kia had engine recalls but they ignored my claim , I logged complaint with Ombudsman too who gave them 7 seven days to respond and they never did and I've been in contact with the Ombudsman office with no response either, I need urgent assistance as my vehicle has been standing since and Hyundai charged me R158000.00 to...

Category : Motor Industry

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Country : South Africa

I went to sasol filling station on 24Feb and put some diesel in my vechile. I asked the attanded to wash my dirty windscreen. He said he cant. I ask for manaver and rude manager said they busy rewamp and ca t gi e me that service to wash my windscreen. I think that is bad.It is in Rissiville. Vereeniging

Category : Motor Industry

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Country : South Africa

Myself and my wife bought a vehicle from Sandton Repo Cars. When we went out for a test-drive they didn't allow me to drive far, their reason being insurance issues. Before buying I repeatedly asked what is wrong with the car but I did not get an answer from the owner(Mr Lawrence). We agreed on a certain price as there were a few minor repairs to be done. When my wife was driving back home the car started stalling when she had to come to complete stop. This was very strange as this was an...

Category : Motor Industry

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Country : South Africa

Aan wie dit mag aangaan. Ombidsman Hello pieter MFC My naam is Marthinus Joubert email [email protected], en het n voertuig by MBA Auto Wonderboom gekoop verkoops persoon At Nel. Hulle is op die hoek van Meyer Straat en Voortrekker. Die voertuig is n Ford ranger 2.2 single cap. Die voertuig het probleme gegee van die begin af. Ek het aan MFC n brief geskruif met al die voute wat ek kon kry omdat hulle met beloftes gekom het om die voute reg te maak maar niks gebeur nie....

Category : Motor Industry

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Country : South Africa

Aan wie dit mag aangaan. Ombidsman Hello pieter MFC My naam is Marthinus Joubert email [email protected], en het n voertuig by MBA Auto Wonderboom gekoop verkoops persoon At Nel. Hulle is op die hoek van Meyer Straat en Voortrekker. Die voertuig is n Ford ranger 2.2 single cap. Die voertuig het probleme gegee van die begin af. Ek het aan MFC n brief geskruif met al die voute wat ek kon kry omdat hulle met beloftes gekom het om die voute reg te maak maar niks gebeur nie....

Category : Motor Industry

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Country : South Africa

In March 2017 I bought a car from KMH cars in Durban dealership my sales man was Mr Samkelo. The car is peugeot 207 red. I drove a car for 3months and I had cylinder head leaking water. I took it back they repaired the problem .it broke again for overheating and sparks problem in September 2017.I took the car to the mechanic as advised by the dealership. Mechanic claim for the fixing and the cost is 28000 main problem is a broken computer box. the insurance company (SA warranties)they said...

Category : Motor Industry

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Country : South Africa

I would like to report this poor service that I received from Renew -IT Randburg on going since September 2017,this is the fourth time that they trying to fix this car, I lost trust in this company and hope that when I receive my car eventually that it will be fixed RENEW IT Ranburg Last year in September 2017 a severe hail storm in the Krugersdorp and Roodepoort area left a trail of damages to cars and property. Our Mercedes Benz was one of those that were damage severely with a broken...

Category : Motor Industry

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Country : South Africa

Took in my car for service it was taken for two days without any communication from their side after being called they resolved the query by loading a full tank and refused me to bring in the car after it breaks down within the space of 3 months right now the car is with my mechanic n he says the car was not serviced at all the only thing done was changing the filter, petrol gauge started not working within two weeks after I took it from the dealer I wouldn't have known what they did to the...

Category : Motor Industry

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Country : South Africa

My insurance approved for my car to be replacement parts but renew it greenstone repaired the parts I took my car for inspection after renew it only to find out not done correct only repaired and I called renew it to and explain everything. Garry the manager ask to return the car for assessment we did and he confirmed it needs rework again. Later I called my insurance and explain everything insurance send the same assessment who did my car for repaired his name is Renato from telesure came...

Category : Motor Industry

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Country : South Africa

I recently bought a 2016 vw polo tsi from this dealer,all was good until I took delivery.I was told I would have the vehicle licensed by the following week wich never happened.After numerous phone calls to both the dealer principal(Louis) as well as the salesman (Ashlin) I was given only the disc.No number plates ,floor mats or a free smash and grab as offered for my inconvenience.What the hell are onroad charges of almost 3K for then. The service at this dealership is by far the worst I...

Category : Motor Industry

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Country : South Africa

The Towbar fitted by Texan Towbars ripped out the rear crossbar of my vehicle inside the first 500km of use. This was due to it totaly being underdesigned and mounted on an unstable location of the vehicle, according to a mechanical engineer. The owner refused to repair this or provide any compensation.

Category : Motor Industry

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Country : South Africa

Beware of RAV4 2L Gx Unlocking the Vehicle u are unable to unlock drivers doors and then the rest of the vehicle or unlocking the boot and then the rest of the vehicle . On approaching TOYOTA SA was told nothing they can do about it and if I am not happy I must approach the Motor Industry Ombudsman from there Senior Manager Customer Care Renee Thomas.What poor service from Toyota as I believe it to be a safety factor

Category : Motor Industry

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Country : South Africa

Good day, I would like to bring it to your attention the level of service I have received at the Renault Menlyn dealership. Sometime last year (2017) I noticed a sound which was coming from my car. With great concern, I took my car in at Renault Menlyn. A service advisor helped me by the name of Kavish (Not sure, if the spelling is right). I told him about the noise that was coming from the car. He then got the foreman to drive with me so they can hear the sound I was referring to....

Category : Motor Industry

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Country : South Africa

I bought a used ford figo at +- 23000Km and took out maintenance plan with Innovation group which was for 60000km starting from 40000km.The salesman (Tshepo)told me the service history was up to date but the book was not stamped so he would print and attach it to the book. I made numerous calls to Tshepo asking for the spare key and service history print out with no positive response. I received a call after a few weeks from the dealer asking me to bring the car in for a service because the...

Category : Motor Industry

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Country : South Africa

Unacceptable service at the Hyundai Pinetown branch from senior management. Mark Torrance dealer principle at Pinetown branch refuses to acknowledge my complaint and problem with my BRAND NEW car and delegates the situation to incompetent staff.

Category : Motor Industry

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Country : South Africa

I havent have a month with a car and it starting to give m a problem with a gearbox where it wont last evn a month and I've complaint many times but action has bin taken..so am reguesting 2 cancell the deal or change the car because I can't pay for a car for 6 year without driving it....so am reguesting please to give m another car or cancel the deal please

Category : Motor Industry

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Country : South Africa

I drive a 2012 Ford Focus. The engine warning light keeps going on when driving over road bumps and I have a problem with the steering wheel that keeps on logging when starting the car while something is loose that keeps on making a noise by the steering wheel. I took my car for its service and log my complaints. All they tell me is they check it on the computer and everything is sorted. After receiving the car from the service, the same stuff happens. I keep taking the car back and every...

Category : Motor Industry

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Country : South Africa

Booked in my car last week for over heating and few months ago for drive train, yesterday when I was driving to work the car gave me the same warning signs that they were showing when the car was booked in before. BMW Isando claimed to have checked the car on both times and confirmed that nothing is wrong with the car. Called BMW South Africa to lodge a complained and they advised that they will get back to me within 24 hours and they didn't, I had to call back myself to find out what is...

Category : Motor Industry

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Country : South Africa

Hi There I Purchased 2 door handles for Golf 1 on Sunday the 17.12.2017 sales man was Vincent got home my husband open them to install them only to find that on was broken the right hand one, I then took it back on the 19.12.2017, Vincent told me my matter is difficult I should come back the next day, well I went the next day the20.12.2017 the manager told me they never ever sold broken goods meaning I broke the handle myself and my husband didn't even temper with the handle I feel I was...

Category : Motor Industry

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Country : South Africa

I bought a brand new Isuzu Double Cab, 250 Dtech from William Hunt in Fourways on 27 April 2017. I friend made me aware that the front bumber of the vehicle was re-sprayed. I immediately took it to Isuzu dealership in Menlyn for a second opinion. The Manager of used vehicles came to check the vehicle and indeed agreed that the vehicle was re-sprayed. I then called the sales person from Fourways who requested me to bring the vehicle for him to check it. I was not immediately available as I am...

Category : Motor Industry

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Country : South Africa

I purchased a brand new Honda Civic 1.8 Elegance CVT in September 2016. almost a month later, i noticed some rust spots / corrison on the vehicle. upon closer insepction we noticed that there were several parts of the vehicle that had rust. After contacting Honda, Umhlanga, a Representative from Honda SA inspected the vehicle and advised that it would need to be sent in for repairs which I objected to. In Dec 2016, the vehicle was replaced / substituted and i received a brand new car. Now, 1...

Category : Motor Industry

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Country : South Africa

My car went for a service at BMW Auto Bavaria Midrand. The details of the service was not discussed with me at all. 2 months after the service the service light in my car came on. Upon investigation at the BMW branch I was told my brakes need to be replaced. According to the after service print out my brakes only needed replacement in 180000kms. I only did 5000kms and now they need to be replaced. Why? This was not discussed with me after my service. My motorplan also expired and brakes are...

Category : Motor Industry

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Country : South Africa

I purchased my VOLVO V40 D2 KINETIC in SEPTEMBER 2015. 2016 looked good BUT 2017 has been a nightmare. This car is forever and a day giving me warnings on the dashboard. I've lost count of how many times I've taken it to the dealer for repairs. The final straw was yesterday (04/12/2017) when I called the service Manager, Neil and reported that my car is giving me a 'OIL SERVICE' warning and 'DIM LIGHTS FAULTY' he told me to drive the car until it's due for service which is 2018, I mean...

Category : Motor Industry

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Country : South Africa

I bought a new A1 just under two years ago. Within 6 months of the purchase all of a sudden the car doesn't engage with gears and when I contacted Audi they confirmed the clutch plate had to be replaced.My Wife who drove the car have been driving for nearly 30 years and this have never happened. About 6 months ago we had difficulty getting the car into gear again. Initially the dealer at Menlyn Audi, indicated that there was nothing wrong. This just got worse and finally they admitted that...

Category : Motor Industry

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Country : South Africa

Hi, my son bough a combi from Hi-Brid Auto Ridgeway Oct-16 for the amount of R78000.00 cash. The combi was promised to him a week later (they going to fix the rear bumper and do the registration and licensing)when he went to collect the combi he was told that the owner had changed his mind (collected the combi doesn't want to sell anymore). Mr Pillay said that he will pay back the money.... we visited their premises every week for 3 months... up today no payment has been maid...every time he...

Category : Motor Industry

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Country : South Africa

Chev Utility – Williams Hunt Bellville Bought 23 October, Salesman Mikhail Adams, asked him to check if radio was blue tooth enabled and that I could use a hands free phone. He said he would check as all demo vehicles should have blue tooth, if it was not he would swop the radio with the other demo model. First Payment 24 October Second payment 1 November Did not hear from salesman and went to see sales manager Fabian Walker on 2 November. Reminded him about the blue tooth radio and he...

Category : Motor Industry

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Country : South Africa

I have witness totally negligence and not caring for clients. I had brought my car for Service on Thursday 27/07/2017. On the same day I called the dealership telling that that my car overheated as I passed King Williams Town, on opening the bonnet I found out that the coolant drum was empty. I had to ask a friend to bring me coolant and water . The consultant said I must monitor it meanwhile he will investigate what might have happened. The following week on Monday I noticed that the same...

Category : Motor Industry

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Country : South Africa

The company did a road worthy certificate on the car I was buying on 20 November 2017 at "We buy cars" in Centurion. The other service of licensing the car was later done by Carreg company. So the balance of the money meant for licensing the car was due to me. So company representative (Deshan) did not have an issue with the refund of R1200.00; but kept on promising to do an eft and later stop responding to my Whatsup messages. Today, 0n 29 November 2017, I'm still waiting and hoping.

Category : Motor Industry

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Country : South Africa

We did several enquiries on id 660604 5036082 Pieter Beetge .Ford bantam bakkie 2008 .Been paid for several years never receive any statement.Please can we

Category : Motor Industry

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Country : South Africa

I am disgusted at the kind of service i received at Nissan IC Auto Kempton Park.I Initial took my NP200 bakkie for a major service on the 11/10/2017.After three weeks the car started giving me a temperature gauge on short distances.On the 24th of November i had a break down called Louise Heydeman the srvice advisor who told me she was going to call me back,She never called i had to call again that's when she said i must tow the bakkie to Nissan.When my wife took it there she talled her she...

Category : Motor Industry

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Country : South Africa

I bought a Renault Kwid in 2016 and as part of the sales gimmick Renault offers 1year free insurance but they don't tell you they've partnered with the worst Insurance company, Rodelsa. They also never to me it would be impossible to get parts. I escalated to their customer service department and what awful people. Brett constantly sighs because you are inconveniencung him and gives the most insulting laughs. Very Very disrespectful. Kagiso Mchale is a liar as he makes arrangements to offer...

Category : Motor Industry

(2) Replies

Country : South Africa

It is with great disgust and disappointment that I write this complaint. I recently bought a 'brand new' Kia Rio 2017 model at Kia Motors Oakdene. Just weeks after I collected the car, the breaks started making a screeching/ squeaky sound. I contacted the dealership about this problem and was told it was because the car is new. This issue persisted and the noise became worse I than went to the dealership to have the "head engineer' tell me there is nothing he can do about the sound, the...

Category : Motor Industry

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Country : South Africa

i had a service done on my car in 2016 the car was kept for two days because they did not have the part to replace and today the my car goes for another service and was identified that the part was still not fixed properly because there is a a heavy leak still happen and this part was fixed twice already by the dealer in booysens gauteng i am very unhappy for the fact that i paid for the thing to be repaired and still the same thing is happening i mean if it is a brand new part that was...

Category : Motor Industry

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Country : South Africa

Good morning On the 18 of November 2017 i passed at Engen high held 1 stop East refilling the petrol the petrol attended did refill the petrol and asked me if he could check oil I sad yes but not water he did check oil it was fine when I come out side the car I found him refilling water in my car while the engine is off and asked him why are you refilling water while My car is off he sad he saw that water was in the line so he think water should be full.I sad what your doing is wrong...

Category : Motor Industry

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Country : South Africa

My car got involved in an accident on the 18th November 2017 and I authorisedon't the towing company to tow my car to my place of residence. The towing company did not follow my orders instead they towed it to their yard.the driver that I authorisedon't to tow my car never towed my car instead an unauthorised driver towed my car. My car is locked inside CF towing companies' yard without my permission. My car is a jeep wrangler with registration number : CF 155424. They say I must phone an...

Category : Motor Industry

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Country : South Africa

my vehicle are with Mahindra Kimberley. reg nr: CLC978NC. I Have arrange to pay on the 24th of nov and come and collect the vehicle then. now they want to charge me storage fees. I did give them the option of parking the vehicle at my sister in laws house to avoid the storage fees. but that they can't do either because no payment have been made. so why do I have to pay for storage fees if I did arrage for payment on the 24th of November. this is the second time we receive very bad...

Category : Motor Industry

(0) Replies

Country : South Africa

on 23/09/2016 i complained about my vehicle a noise in engine of Chevrolet Captiva when I start it. they gave it back and said I must drive it, it wont break- the mechanic was at my house as well now Chevrolet is leaving and i want my car fixed took it in on the 25/10/2018 and they just say they hear nothing please help me

Category : Motor Industry

(0) Replies

Country : South Africa

Hello Peter! I own a ford kuga still under warranty, a 2013. I've been driving this car since May this year and already I have problems. Three weeks back I been driving from work an iron steel broke and I later learned that this was a Knuckle blade or control arm.This control broke without hitting anything and was driving at 40. Before I had this car I had a Mazda 3, which I drove on the same road without any problems. I only changed it because it was low. My insurance won't cover...

Category : Motor Industry

(0) Replies

Country : South Africa

I bought a car on the 15th of this month and they didn"t change ownership,when i arrived in eastern cape,went to my municipality to register the car,found out that the car is not registered under the garage it still appears under the previous owner who sold t to the garage and is on penalties of +-3000 When i reported this matter to them they told me to bring the original documents of the car they are goin to fix everythng for me,came back to joburg yesterdae and gave them the...

Category : Motor Industry

(0) Replies

Country : South Africa

Purchased a vehicle .They never refunded me my Deposit of R5000 they want to keep another 14 days.Pasop they invest your money! It seems that they all use narcotics on the job.Mccarthy please investigate this it can harm your reputation

Category : Motor Industry

(0) Replies

Country : South Africa

First, they don't have a drop off service. So when you arrive there with your car that has a broken clutch they plan on taking you to work with your own broken car. Second, they rush through your service just to get more cars through. Any and all request you make just gets answered with "oh, we didn't get to it sorry" Worst Place to ever take your car!

Category : Motor Industry

(0) Replies

Country : South Africa

In July I activated a service from Tracker to get better information on my vehicle. It soon (within a week or two)became annoying receiving emails and SMSs and emails every time I started and stopped / drove my vehicle. Tracker will let you activate services online but if you try to deactivate them their system does not work - but they still happily charge customers for their incompetence. Try phoning - joke - you just get cut off by their call center / system. After 32 minutes on the phone...

Category : Motor Industry

(0) Replies

Country : South Africa

I bought a Mercedes GLA. For the last year I had basically not had 10% of my vehicle use. It has been in and out of Mercedes and since Feb March permanently with Mercedes. Due to the extremely bad service, I had basically no use of my vehicle, and now they refuse that the Service plan and guarantee to be extended.

Category : Motor Industry

(0) Replies

Country : South Africa

Im very upset with how I was treated at Renault, I brought my car for service and explained that there is something with my gearbox, they checked it and told me that I will have to replace it. I took the car home and returned it the following day. I was told that the warranty will pay but it was confirmed that it cannot pay because of the service that was not done with them. I Acknowledge that. My problem is that how did they strip the car without them knowing that the warranty will pay or...

Category : Motor Industry

(0) Replies

Country : South Africa

I have applied for a rent to own vehicle in June 2017. They send me a application form to fill in the same day as I applied. Within a week they asked for the admin fee that I paid on the 26th of June 2017. They then asked for the deposit of R5000 that I've paid on the 4th of July 2017. After many calls and whatsup messages and no car insite as they promised in the application with in 3-5 working days I went to see them at their premises at the cnr of Hertzog str and 21str Ave Rietfontein...

Category : Motor Industry

(0) Replies

Country : South Africa

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