Motor Industry Complaints

On 15 August 2017 I bought a thermostat housing and one liter of anti freeze for my 2005 Polo 1.6 at MIDAS BELLVILLE QUAY MIDAS 65 STRAND STREET Tel: 021 9488920. When I got to my place of residence 14 Larkspur Street Mitchell's Plain 7785 I fitted the thermostat and have the car idle for about 5 minutes in order for the radiator fan to switch on.I noticed that the water bottle was boiling giving me an indication that the thermostat is faulty.I had to open the housing as I couldn't go...

Category : Motor Industry

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Country : South Africa

I bought a second hand vehicle from them for a substantial amount of cash after they had come and demonstrated it at my house. When I took delivery the vehicle was ostensibly at the filling station to put in petrol and arrived back with the engine warm. I took the vehicle home on the 13 th of July and garaged it without driving anywhere. the next morning with the engine cold i started the vehicle and heard an audible clacking noise.I suspected a faulty hydraulic lifter and immediately...

Category : Motor Industry

(0) Replies

Country : South Africa

This company was appointed by the vehicle insurance to fix my car of which they did well, I haven't experience challenges so far. But the issue is that when i went to collect the car , they told me the insurance did not pay the towing fee of R 741 and they won't release the vehicle if i don't pay this amount. I was left with no choice but to pay the funds. Only to find out when i claim from the insurance that the money was paid to them I then contacted them requesting for a refund on the 05...

Category : Motor Industry

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Country : South Africa

My motorbike burns too much oil (1 litre every 1000km - that's more than petrol costs me). After unsuccessful attempts to get the specifications limit for burning oil from the Dealership where the bike was purchased, I was referred to Honda Motors. I have been trying to get the "vehicle specification" for limits of burning oil for my motorbike. It took "Yvette Tshambo" - The Care Manager @ Honda - 3 weeks to get back to me and advise that Honda does not have a specification for this...

Category : Motor Industry

(0) Replies

Country : South Africa

My mother purchased a second hand Mercedes-Benz C180k Classic A at Nissan Dampier in Aliwal North. On the 06 June 2017 she paid a deposit of R50 000.00. A month later, Friday, 07 July 2017 the deal was through and she went to collect the vehicle. As she was inspecting it, she noticed that the mud flap on the front left was damaged and remarked about it. The dealer’s response was that “it’s a second hand car; it will have such faults”. She also remarked about bad scratches on the...

Category : Motor Industry

(0) Replies

Country : South Africa

Good Day I am utterly disappointed in the service that Renault Centurion rendered to me on the11 August 2017. I booked my car on the 11/08/2017 to have my normal 225 000km done on the car. The car was ready at the agreed time as per Mr Allan, the service advisor. Upon him providing me with the car keys I noticed that the car’s boot lid and bumper had a dent. I immediately went back to Mr Allan who referred me to the Service Manager Mr Kobus Bruwer , but he assured me that he will get...

Category : Motor Industry

(0) Replies

Country : South Africa

This serves to advise Tracker customers or potential Tracker Customers to ensure that you read terms and conditions on website. A monthly fee of R306 escalated to over R600 on certain months and that I was told was because if SMS activation notification. So in the month of Jan I was billed R339 additional for sms notification. Which equates to 513 sms @.66 an sms. 28 days in February = 18 sms a day. Start the car 18 x a day!!! Buyer beware. I was a loyal Tracker customer for over 7 years!!!!...

Category : Motor Industry

(0) Replies

Country : South Africa

My name: Johnson Cell: 0716771617 Reg no: DP 20 SS GP On 04 August 2017 I was treated unfairly by Citroen Hatfield in Pretoria. I am driving white Citroen DS4 2015 model, I booked it for front right tyre pressure sensor faulty alarm. On my arrival in the morning they indicated to me that if they open a tyre and find the sensor missing I will be liable for an amout of R4000. We then agreed that I must be present to witness the process, but only to find out Citroen technician took my car...

Category : Motor Industry

(1) Replies

Country : South Africa

I have a problem with Audi JHB and seen from social media that that they have ripped off clients before! I have been a long client of Audi and my vehicle a 2007 Audi RS4 Avant which has always been service by Audi The Glen with no issues. Recently I had a slight hydraulic fluid leak from my right front DRC Shock which was due to a pipe not being tighten. In fact the oil just sweated out slightly nothing major. I then took it into Audi The Glen to refil the shocks (bleeding and refilling...

Category : Motor Industry

(0) Replies

Country : South Africa

Hi Please can I ask for your urgent intervention in my vehicle. I own an Audi A3 1.4 TFSI sedan . I had a few concerns and these were addressed before the Warranty expired (100000KM). However early this year I sent my car to McCarthy Audi Durban for a Service, I was informed that I should bring the car in again as there was a problem with the Gearbox. So I did just that. After I had picked up the vehicle I noticed that the R selection was not as it was supposed to be so I asked for...

Category : Motor Industry

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Country : South Africa

Bought bakkie at William Simpson Newlands Was assured that bakkie went trough full inspection and service was up to date Going through service book I noticed that service expired before sale and emailed the dealer principal whom replayed that they don't work on this bakkie brand and advised me to a third party Went to a trusted workshop and got all work done there It was found that wheel bearings was in bad state and so was the brake pads Cambelt also needed to be replaced and the list goes...

Category : Motor Industry

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Country : South Africa

The worst vehicle tracking solution ever...TRACKER. I have tested my device numerous time without them phoning me. At last I decided to phone them and ask why they do not respond. The lady that answered the phone after 2 min 33 sec told me that the account is on my husbands name and he must phone. Really? I gave her all the correect security answers but according to her she was unable to help because my husband must phone in. I told her I am the desicnated driver for this vehicle and what if...

Category : Motor Industry

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Country : South Africa

BOUGHT A GWM STEED 5 2015 NEW HAD PROBLEMS EVER SINCE BEEN STANDIND A YEAR AND A HALF NOW OUT OF THE 2 YEARS THAT WE HAVE IT 1.RUST 2.GEARBOX IN AND OUT 5 TIMES 3.CLUCHES REPLACED 3 TIMES OUT OF MY POCKET 4.FALLS APART INSIDE THE BAKKIE GMW ALBERTON AND GWM BOKSBURG DO NOT HELP AT ALL

Category : Motor Industry

(0) Replies

Country : South Africa

I got involved in a car accident with an Uber driver, I was clearly the uber drivers fault- we proceeded to report the accident at the police station and the Uber driver acknowledged to be on the wrong. all was fine and he agreed to pay for damages- however when the time to pay came he disappeared- I contacted Uber Services and they are still to give me feedback on this. It has been 3months now since the accident and I'm not getting any help from Uber regarding their Uber driver.

Category : Motor Industry

(0) Replies

Country : South Africa

In September 2015 I bought a second hand Peugeot 3008, Crossover at value of R160 000.00. Hardly a month later owning the car engine indicator on the dashboard went on resulting to a car loosing power. I immediately reported the problem to Peugeot Dealer at East London were I purchased the car to fix the problem. I was told to bring in the car to the dealership for fixing but did the same thing when I received it back until this day. Currently the car is motionless and I have a burden of...

Category : Motor Industry

(3) Replies

Country : South Africa

In September 2015 I bought a second hand Peugeot 3008, Crossover at value of R160 000.00. Hardly a month later owning the car engine indicator on the dashboard went on resulting to a car loosing power. I immediately reported the problem to Peugeot Dealer at East London were I purchased the car to fix the problem. I was told to bring in the car to the dealership for fixing but did the same thing when I received it back until this day. Currently the car is motionless and I have a burden of...

Category : Motor Industry

(1) Replies

Country : South Africa

After submitting a quotation for a car repair they asked for an advance payment for parts, I paid R3000 and despite my e-mail demanding service or a refund, they have not responded. Be very careful with mobile mechanics who offer to do the work at your house. They might abandon you if you demand to rectify something not done correctly, and leave while your car is half-disassembled. Even if they agree to return, it is difficult to get hold of them and might never finish the job.

Category : Motor Industry

(1) Replies

Country : South Africa

Good day I took my car in on Thursday the 20th July 2017 after it had given the brake pad wear warning. My car was kept the whole day with no communication and I had no access to a car and the service consultant didn't call me to tell when the driver is collecting me. I had to ask a colleague at 16h30 to drop me at Merc centurion after calling numerous times and not getting hold of my service consultant (Karen). When I arrived they had done nothing on the car and said they needed to order...

Category : Motor Industry

(0) Replies

Country : South Africa

McCarthy installed a faulty clutch kit in my car, charged me R17 000 for it, leaving my car Shaking at take off every stop. I took it back to them 2 weeks later after repair so that they can fix the problem.They tried convincing me that it's normal, the problem is my driving style. 4 years I have had the car, I bought it new and never had the problem, only after it's fixed by them I must change my driving style 88 000km I went for a 2nd opinion, and they found the mess McCarthy made in my...

Category : Motor Industry

(0) Replies

Country : South Africa

My Audi a3 went in for its 1st service at Audi Bruma on the 16th of May. That afternoon when I got home I saw there was a bump on the front bonnet. I phoned them the next day and they told me to bring the vehicle back. After weeks of phone calls,all from me and none from them, my A3 went in for repairs last week, on the 17th of July, 2 months after the damages. The bump had to be repaired and the grid replaced. I picked up my car on Friday, the grid was not replaced. The service manager...

Category : Motor Industry

(0) Replies

Country : South Africa

Hi Sir/Madame I bought a car from Perdeberg motors in Marmesbury in 2016 which was finance by Wesbank.My problem is the car was twice repaired by dealer but every time the same problem appear again namely the body putty starts cracking on the same place were it was repaired. I am know sick and tired to send car in for repairs to dealer and want to give the car back to the dealer.Could you please assist me with the problem because the dealer never told me the car was in a accident and I...

Category : Motor Industry

(0) Replies

Country : South Africa

I took a in motor care in fairlence pavilion black Heath on the 15/07/2017 to be serviced the lady promised me a 100 percent service even the service book that I didn't have the didn't test drive the car when I arrived it took the 4 hours to service the car.But the car was worse it like there was no service that was done on the car. I tried to get back but they already closed Wen I called them they said I should bring back the car on Monday.The car was undrivible I took it back but It...

Category : Motor Industry

(0) Replies

Country : South Africa

On 7 February 2017 I bought a brand new Datsun Go from Northwest Nissan. 3 Days Later (just over 300km on the ODO) Later I returned the vehicle because it was quite hard to shift it to second gear, I was then told by the mechanic that it might get better as the car runs in and parts get worked into each other. In March I took the vehicle back again (about 3000km on ODO) and complained as it got to the frustrating point because when in traffic and the light goes green then I pull away and...

Category : Motor Industry

(0) Replies

Country : South Africa

I have have bought a demo car from city motor. The finance was organised by pengellyauto. The car was delivered to my home rout about 11pm later on 25 th January 2017. The polo 1.4 sedan and have signed the contract. The following day I have noticed that that the car was a pre owned car not a demo it was owned by avis and the car was due for service of 30000 km. The temporary papers expired. No inside mates..no spare keys. Sad part is the price of the brand new one and. The is the same. This...

Category : Motor Industry

(0) Replies

Country : South Africa

Bought car on 29 Jun 17 as "demo model" at Imperial Select Helderberg franchise and after paying my deposit and went to sign the manager, Martin, told me its not a demo but 2nd hand then i asked for previous owner details and both him and salesman Dominique Gelach, said they will get info for me. I have proof on email that saleslady promised me to mail me the previous owner's contact nr. when they deliver car next day there were no manual/service books. Sales lady said she will get it for...

Category : Motor Industry

(0) Replies

Country : South Africa

I bought a brand new chev cruze in 2013 at Williams hunt visagie(PTA)after a month I had a mechanical breakdown.They failed to fix the error..i had to fight with them to replace the car since well they were failing to resolve the problem.After putting them under pressure they replaced the car with another Cruze with low mileage.The car is now giving me problems with overheating and still under warranty. I had to phone my insurance to tow the car to the dealership.I was advised that they...

Category : Motor Industry

(1) Replies

Country : South Africa

Bought a bakkie from Quality Cars had a brake down after 2 week. Try to get hold of the owner but the staff say he is not availble aparently always over seas. Qnd the refuse to reimburse me for fixing the car. They also lied about documents of vehicle. And registering the car.

Category : Motor Industry

(0) Replies

Country : South Africa

Bought a bakkie from Quality Cars had a brake down after 2 week. Try to get hold of the owner but the staff say he is not availble aparently always over seas.

Category : Motor Industry

(0) Replies

Country : South Africa

Not even a drop of water beeing served we have been watching adverts now for 6 hours

Category : Motor Industry

(0) Replies

Country : South Africa

For the past two years that my Audi S5 has been for its annual service at AUDI CENTRE SANDTON I have complained about the same issues. The breaks make such a loud noise that people would avoid being infront of me, is this what you get for a car that is so expensive. I was told the breaks cannot be replaced as this is the compound of the breaks and it won't make a difference. So all Audi's have this issue. They never fixed an error message on the car. After a bad service review I was told to...

Category : Motor Industry

(2) Replies

Country : South Africa

Good morning Sir/Madam, I took my X3 BMW for service at VaalRidge Auto in June, It costed me R4285.77. A week later the car was leaking oil infact flowing out. I hired a towing service taking the vehicle back to them to correct the fault. I took pictures of the vehicle underneath where the oil was flowing from. At BMW, I met Micheal who I showed him the pictures after explaining what happened. He looked underneath the car,he saw the loose and missing screws/nuts. According to him the loose...

Category : Motor Industry

(0) Replies

Country : South Africa

I made an online booking through rentalcars.com and paid in advance for two days. I only used the car for one day, collection the morning and returned same day. I could not get the additional day's paid travel back as a refund. Rentalcars.com is very fast to take your money but apparently cannot do any refunds for any reason. There are no exceptions. I really think that leaves a bad taste and is terrible service.

Category : Motor Industry

(0) Replies

Country : South Africa

Purchased a vehicle from Hyundai in March 2016,dealer took 8 months to deliver my licence disk which has been expired for the same period .Disk was delivered after numerous emails ,still awaiting for the spare key and the de-registering of the vehicle from the previous owner's E-Tag account .

Category : Motor Industry

(0) Replies

Country : South Africa

car repair a nightmare my car had an engine breakdown in december 2016 and was repaired end of january 2017 , i drove it for two months and in April 2017 an engine breakdown occurred again and this time i m told that the engine is beyond repair. i was given a 1 year warranty by the repairer and my insurance wont pay for the same breakdown twice,i am experiencing a huge problem because its been two months without a car and i am paying every month . the repairer now says that their warranty...

Category : Motor Industry

(0) Replies

Country : South Africa

Priska a women driver using chevrolet she will always over charge you when u actualy check fir receipt to rate her she will not end the trip.her amounts are never the same as other drivers.

Category : Motor Industry

(1) Replies

Country : South Africa

I Want to settle a car Vivo trendline with a balance R59660. After spending months in accessing VAF joburg and wasting more than R2 000 rànd airtime and despite offline excuses at standard bank branches etc I didn't go through for the past 12 months. I then managed to get through from pillar to post from one lawyer to another and told that my car contract has been cancelled and has been finalised in court and these people even brag that branches don't have access to their information. I...

Category : Motor Industry

(0) Replies

Country : South Africa

I BOUGHT A CAR ON THE 19MAY 2017. SIGNED A CONTRACT AND TOOK IT SAME DAY. MY CONTRACT STATED THAT THE CURRENT KILOMETRES IS 25000, THE SALES GUY BY THE NAME OF PHILLIP ALSO SHOWED ME THE KILOMETRES IT WAS ON 25000. I TOOK A SERVICE PLAN TO COVER WHEN THE CAR REACHES 30 AND 45. GUESS WHAT ITS ONLY A MONTH MY CAR IS ON 43. REALLY CAN I DRIVE THAT MUCH IN A MONTHS TIME??? THEN I REMBERED THAT ON THE NEXT DAY AFTER I BOUGHT MY CAR I TOOK IT TO GLASS FIT FOR INSPECTION, I THEN CHECKED MY PAPERS...

Category : Motor Industry

(0) Replies

Country : South Africa

My car Golf Citi.Com was in a attempted theft and was towed to Probeat Panelbeater in PTA Wes Ptretoria. My car was there for 4 weeks. The day my Assurance paid my release fee that was over R3400 that my car can get released i was informed that my car was broken in and my wheels was stolen off. Probeat replace my wheels with another cars wheels. When i took my car from them i saw that my car was empty and that my petrol tank was broken two. (I did sent proof to Probeat with slips and...

Category : Motor Industry

(0) Replies

Country : South Africa

I bought a Datsun go 2 years ago brand new. After 3 month the car was picking up rust then Nissan Pinetown send my car the their own panel beater. They return the car back to me all fixed again after a few week the car again pick up rust once again panel beater. I have taken the matter to the ombudsman telling the dealer Nissan Pinetown to cancel the agreement but then I lose my deposit and 2 years instalment or replace the car. Nissan Pinetown the dealer principle tell me that he has no car...

Category : Motor Industry

(0) Replies

Country : South Africa

I bought a Datsun go 2 years ago brand new. After 3 month the car was picking up rust then Nissan Pinetown send my car the their own panel beater. They return the car back to me all fixed again after a few week the car again pick up rust once again panel beater. I have taken the matter to the ombudsman telling the dealer Nissan Pinetown to cancel the agreement but then I lose my deposit and 2 years instalment or replace the car. Nissan Pinetown the dealer principle tell me that he has no car...

Category : Motor Industry

(0) Replies

Country : South Africa

I bought a Datsun go 2 years ago brand new. After 3 month the car was picking up rust then Nissan Pinetown send my car the their own panel beater. They return the car back to me all fixed again after a few week the car again pick up rust once again panel beater. I have taken the matter to the ombudsman telling the dealer Nissan Pinetown to cancel the agreement but then I lose my deposit and 2 years instalment or replace the car. Nissan Pinetown the dealer principle tell me that he has no car...

Category : Motor Industry

(0) Replies

Country : South Africa

I bought a Datsun go 2 years ago brand new. After 3 month the car was picking up rust then Nissan Pinetown send my car the their own panel beater. They return the car back to me all fixed again after a few week the car again pick up rust once again panel beater. I have taken the matter to the ombudsman telling the dealer Nissan Pinetown to cancel the agreement but then I lose my deposit and 2 years instalment or replace the car. Nissan Pinetown the dealer principle tell me that he has no car...

Category : Motor Industry

(0) Replies

Country : South Africa

good day last year november i bought a brand new kwid, since i bought this car from the first week of purchase i have been having the below issues *central locking mulfunction which i was told that when it does that i should open the bonet and romove a battery termiinal for some seconds and take it back it will be functional again * fog lights not workin as well and when i bought that car i was charge for having those lights because other cars does not have them *vibration on my...

Category : Motor Industry

(1) Replies

Country : South Africa

Good day - I would just like to warn the public regarding trading your vehicle in at Hyundai Airport Kempton Park.Guys ensure you make sure they re register your vehicle immediatly on Hyundai Airports name.I traded my vehicle in in March and still get fines which they confirm it was their driver at fault.Unfortunately I still did not get the fines via post i only picked it up on View Fines and send them the print out there off.I was promised that they will pay the fines and when I followed up...

Category : Motor Industry

(0) Replies

Country : South Africa

BMW has the worst service ever. I have been waiting for some sort of communication for long nothing is coming forth. My car is just 1year old with 30000km but its not moving

Category : Motor Industry

(0) Replies

Country : South Africa

I am very annoyed with lack of service we recently received when taking a company vehicle to GM Richardsbay. The vehicle was meant to be serviced on 6 June 2017, and i collected the truck. No mention was made other than the service went well. A few days ago ( 3 to be exact) the front brakes were finished. On closer inspection we realized that the brakes were already metal on metal. With this being said the i got a independent mechanic to look at the cause of the issue. Alarmingly his...

Category : Motor Industry

(0) Replies

Country : South Africa

My Vito went in for its first service on 20 January 2017 at Mercedes Benz at Maritime Motors in Port Elizabeth. They informed me that they did not have a certain part (for reverse light not currently working) for my Vito but will contact me when they receive the part and will put it in. Up to date no response ( 5 months later) from them after I told the customer service and I followed up with email but no reply. I have never received such bad customer service and still riding with my Vito and...

Category : Motor Industry

(0) Replies

Country : South Africa

I have bought 2 kia Picanto's on 27 April 2017 I have trade my bmw 320d that they where suppose to settle by the 30th at the latest as I think 3 days are enough to sort out paperwork on this they had a settlement letter stating that the payment has to be made by the 21 st of april 2017 The amout was R433000.00 they only settled the car by the 22nd of may 2017 that is 25 day after the took the car from me they settled the car on the settlement due on the 21st of April 2017 Now they want to...

Category : Motor Industry

(0) Replies

Country : South Africa

Clutch Mobile promised to repair my vehicle in 1 day, then 4 then 2 weeks. After many promises, the Diahatsu agency showed me that the clutch that CLUTCH MOBILE used was a reject, build up, used clutch. The clutch and gearbox was not even properly fixed and put back and some bolts were missing. I paid R6500 for nothing. These guys rip me off. please be careful.

Category : Motor Industry

(0) Replies

Country : South Africa

Since my car has been booked into technostar by budget insurance i have received no update or any help from them even after numerous phonecalls everyday. The manager herself was assigned to being my go to person however she is never available cannot take calls,when she can she gives me an i dnt know response of when the parts should be ready and when my car will b fixed. I recieved an sms stating my battery from my tracking company has been taken out of my car i called to confirm if they were...

Category : Motor Industry

(0) Replies

Country : South Africa

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