Motor Industry Complaints

I opened a block & head business with Danie Theron. I resigned my job as Fitter & Turner, and worked since leaving school for 10 years at one company. Danie convinced me to resign and use my oension to open a 50/50 business with him. Within 3 months, The Owner of Various businesses in Vanderbijl, and Q.P.C. Convinced my partner Danie to move to his oremises, moving all our machines wuth, operating it and run the same business from his premises..without warning, or consulting me. Now I sit...

Category : Motor Industry

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Country : South Africa

VW S.A. and Barons have treated me in a way that I didn't think they will, they took my car on the 18th of August for oil service only to find there are many problems in my cars engine, so still today I don't have a car to use but I'm still under warrant as my car still has only 21 000 km ,they don't even want to give me a courtesy car ,I really need your help and I have been telling them that this car was giving me problems but they never took me seriously.

Category : Motor Industry

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Country : South Africa

After a service where we reported a noise on the car, we were advised we could drive the car while they awaited a seal spare which would only be available mid September. We asked if the car would be ok to drive to Cape Town.. we were assured all would be fine. The vehicle subsequently lost all power and cruise control stopped. Warren phoned Tyrone and Boksburg Renault who had advised us we could drive the car. Tryone did not respond until he was called again at almost the end of the day. No...

Category : Motor Industry

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Country : South Africa

I bought a new Ford Ecosport TDi Turbo boost in 2015. 30000km service in March 2017. Since then I complain about the amount white smoke when I start the car. Till now 31 August 2017 no solutions. Lot of excuses. The dealer told me there is more than 500 ecosport in SA have the same problem after the 30000km. They promise the problem will not cause damage to the engine. I phoned the complain line of SA Ford. Still no solution.??

Category : Motor Industry

(2) Replies

Country : South Africa

I bought a Renault from Imperial Paarden Eiland in 2013 and have had a problem from the start with the radio they supplied from the begining. It has been in for repairs More than half a dozen times and nothing has been done to repair it. I booked it in again for today and when I arrived there they had no record of it being booked in. They don't reyurn your calls and Cindy the workshop manager is just ineficient as the entire operation. My father was going to purchase a new Duster automatic...

Category : Motor Industry

(0) Replies

Country : South Africa

I have recently sent in my van for a 30 000 km service, I had marked the oil and air filter of my van. Upon receiving back from the dealer i had checked to see if the filters has been changed. To my amazement the filters weren't changed. I made a fuss and the workshop service manager agreed to do the service again with me being present. The issue i have is. If i didn't mark the filters i would have not known if it ever was changed and how many other customers were robbed of something that...

Category : Motor Industry

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Country : South Africa

Beware of these traffic agents Andrew 071 130 0183 076 546 8574

Category : Motor Industry

(2) Replies

Country : South Africa

I accepted a quote given by ENSOURCE because it was the best option, friendly service and quick response. The payment was made on the given quote for the supply of an engine. When the engine arrived via Time Freight, it was not the correct motor as quoted and the waybill was not from this company the payment was done to. Time Freight was asked to take the engine back - we waited for very long before they eventually said that they can not supply the motor that we need. Only R5000 of the...

Category : Motor Industry

(0) Replies

Country : South Africa

I bought a brand new Hyundai I20 as it was part of my divorce settlement and the last car I would afford!! When it went for its 15 000 km service they told me there is a fault in the enjin it needs to be overhauled and put through the test again. I complained terribly to management who did nothing and said I must accept it. Now on 57 000km service my petrol burst out in front of the pipe where they serviced it, told me I must wait for 2 to 3 weeks for a new pipe. The next day it poured...

Category : Motor Industry

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Country : South Africa

diff mulfunctioned engaged unexpetetly, disengaged again, when i stoped the vehicle ,and im wondering what was that.. all was ok again, driving again it did the same.. on my way to nissan it mulfunctioned again n this time it broke down. Please not vehicle went in for service a week before it broke, I only drove the vehile less tha 300km after service. Now my complaint is, NISSAN DONT WANT TO FIX IT THEIR REASON BEING CHIPS ON FOUR TIRES PROVES TO THEM THAT VEHICLE WAS ROUGHLY DRIVEN,...

Category : Motor Industry

(0) Replies

Country : South Africa

I took my car a kia to Ram Wagen Kempton park on the 21st of August 2017 ,they took it in for repairs,I only fetched it on Saturday and paid R4329 cash for a clutch replacement,as I drove it out I picked a problem on the clutch still so I drove it back to Ram Wagen on Sunday,and I was helped by Herrit the manager who made me wait for service from 8:30 am to 16:00pm when I went up to ask him why there were talking too long to help me the then started swearing at me and called me a dog,coz I...

Category : Motor Industry

(0) Replies

Country : South Africa

on 19 july 2017 i made deposit of R5000 for an Audi i wanted to buy from EBK autodealers in Rossetenville.The agreement was i would pay off the balance the following day whilst i gave them a chance to fix the locking system of the boot.The following day i went to settle the balance only to find the boot was not fixed .They said i should accept the vehicle as is and fix the boot at my expense.logically i decided to cancel the purchase but they would not pay back my R5000 deposit saying it...

Category : Motor Industry

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Country : South Africa

I went to raise my concerns to this place after my car was serviced there a week ago S full service was done and I started to see oil leaks where I park the car and when I check underneath I notice the car was leaking oil. The guy was so defensive and plainly rude instead of dealing with the matter like a business person who care. I hated the fact that I even bothered to complain. Black businesses, no more!!!

Category : Motor Industry

(0) Replies

Country : South Africa

Good day ! I bought a Renault Clio on the 13th of February 2017 and i have been having problems since the first week i bought the car,i reported the problems i had with the car to the dealership i was told to bring the car to their workshop but it came back with another problem,it has been back to their workshop several times on the last date it went to their workshop was the 7th July i got it back on the 24th of July it drove for only one day it broke down i contacted the dealer once again...

Category : Motor Industry

(0) Replies

Country : South Africa

I have sent my vehicle for electrical repair and received my car with a broken replaced batery. He know does not want to replace it and that after have paying him R9850

Category : Motor Industry

(0) Replies

Country : South Africa

I have sent my vehicle in for electrical repair and received my vehicle with a replaced broken batery. He know say he does not know anything about my batery.

Category : Motor Industry

(0) Replies

Country : South Africa

I took the car to jeep for checkup since there was an error massage they booked the car in but since Monday they have not done anything on the car I have spoken to the manager of which he has also failed to assist me

Category : Motor Industry

(0) Replies

Country : South Africa

My car has been at Audi Arcadia 2 weeks tomorrow. They can't seem to find the problem and despite my phoning customer care, all I get is that they will keep me updated , but doesn't guarantee mobility. They have fitted 2 different parts now, reloaded the software, but has to contact their technocal department for advice. The technical department is slow to react. today the feedback I got is that the manager is in a meeting and the technical department has to be contacted by him. So I wait...

Category : Motor Industry

(0) Replies

Country : South Africa

vehicle booked in for repairs & routine service 18.08.17 , ND246-908 Vehicle not ready to date. made numerous call - no clear indications no parts available yet Toyota system indicates available parts. was advised that the part was being out sourced. I was asked to source the part myself- I have, at a fraction of the cost - handed the part in at Toyota Kingsmead 23.08.17 14h30 - vehicle still not ready. extremely high prices and inaccurate quote for repair work. eg. it was incorrectly...

Category : Motor Industry

(0) Replies

Country : South Africa

My fiance had a accident over a month ago and mutual and federal came and got the car they toke the car to a penalbeating company called A1 penalbeat we have phone them to found out where is our car because we are using a rental car and it is costing us mutual and federal had no ode where the car is they don't even have the number of the penetrating company they service are very very bad and this is not the first time this has happened to us mutual and federal are the weakest insurance...

Category : Motor Industry

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Country : South Africa

I, Madala Medreck Mushwana, bought a VW Polo, 2008 Model on the 22nd December 201 on the price of R75 000 Cash. The Dealership ( Hyundai SA) is failing to provided me with the papers for the vehicle.They keep providing me with the temporary permit for the vehicle for me to drive since it does not have a registration disc. Please assist me getting my money back or to be provided with a car for the very same value. Contact: 083 216 5342

Category : Motor Industry

(0) Replies

Country : South Africa

Mercedes acknowledge a fault with the 2014 C200 center consul sliding cover but refuse to repair or replace same.

Category : Motor Industry

(0) Replies

Country : South Africa

I took delivery of my Jeep Compass at Jeep Brooklyn on the 24 July 2015. Upon collection the dealership had not updated my navigation system yet. I was informed that they were waiting for software from the US and as soon as it arrives they will call me. I reminded them every time i took my car for service. The dealership closed and i was referred to Jeep Wonderboon for subsequent services. I reported the matter to them and they told me I had to pay for the upgrade. I told them I was not going...

Category : Motor Industry

(0) Replies

Country : South Africa

I took delivery of my Jeep Compass at Jeep Brooklyn on the 24 July 2015. Upon collection the dealership had not updated my navigation system yet. I was informed that they were waiting for software from the US and as soon as it arrives they will call me. I reminded them every time i took my car for service. The dealership closed and i was referred to Jeep Wonderboon for subsequent services. I reported the matter to them and they told me I had to pay for the upgrade. I told them I was not...

Category : Motor Industry

(0) Replies

Country : South Africa

On the 29th of April 2017 I purchased a Hyundai Grand i10 at Hyundai N1 city at the time of purchase when I recieved the car it was on 15000km. On the 11th of August 2017 I called in Hyundai Bellvile service center to my car in for service the reception asked when the car was last serviced I informed her that on the service book it's stamped on 15000km and she asked how much the car is currently on I told her it's now on 33000km and informed her im on the maintenance plan,she said I should...

Category : Motor Industry

(0) Replies

Country : South Africa

Dear Craighall Car Radio Team With regards to Mercedes Benz 230E CJ 58 NJ GP It is with great dissatisfaction and extreme unhappiness Please be so kind as to provide me in writing... with a detailed job card; information including pricing as to the complete executed job. Taking in consideration that the vehicle was delivered Monday August 15 at 10h15 and collected Friday August 18 at 12h30. The following pointers: 1. I have been quoted on a new radio system inclusive of 4 new...

Category : Motor Industry

(0) Replies

Country : South Africa

The Manager and the owner or the guy who says he is the owner has no idea how to deal with customer, they are very rude and they are crooks, charging me R4800 for delivery to Vereeniging and R1950 for licence and registration which I still have not received two months later, they are refusing to do it I have to do it... I would never ever recommend this place to anybody as it is just not worth the hassle .. It was the first time I bought a vehicle and it was the worst service that I have...

Category : Motor Industry

(0) Replies

Country : South Africa

• Message: Wednesday evening at about 18:40, i was on my way home after getting some milk and bread from Checkers at Westgate Mall Mitchells Plain. My petrol light went on and i have decided to fuel up at the Engen Garage which was the closest petrol station as it was already getting dark. Being a woman alone in the car, i did not want to drive any further as it was 18:40. My Fnb Bank card was not in my purse but only the Ebucks card and no cash also. This can happen to anyone not having...

Category : Motor Industry

(0) Replies

Country : South Africa

Afternoon Sir / Madam Third Party Claim - Motor Vehicle Accident Vehicle: 4x4 White Double Cab GWM Steed 2.8 DTI Registration : HMK 471 EC Registered owner : Joshua Eben Campbell Identification Number :9511215138089 Driver of the vehicle at the time of the accident: Mr David Allan Campbell Identity Number :7008185077084 Date of Accident: 31 May 2017 Place: Main Road Gonubie East London Eastern Cape Municipal Supervisor of Mr Greyling : Francois Gay Cell 0825701762...

Category : Motor Industry

(0) Replies

Country : South Africa

On 15 August 2017 I bought a thermostat housing and one liter of anti freeze for my 2005 Polo 1.6 at MIDAS BELLVILLE QUAY MIDAS 65 STRAND STREET Tel: 021 9488920. When I got to my place of residence 14 Larkspur Street Mitchell's Plain 7785 I fitted the thermostat and have the car idle for about 5 minutes in order for the radiator fan to switch on.I noticed that the water bottle was boiling giving me an indication that the thermostat is faulty.I had to open the housing as I couldn't go...

Category : Motor Industry

(0) Replies

Country : South Africa

I bought a second hand vehicle from them for a substantial amount of cash after they had come and demonstrated it at my house. When I took delivery the vehicle was ostensibly at the filling station to put in petrol and arrived back with the engine warm. I took the vehicle home on the 13 th of July and garaged it without driving anywhere. the next morning with the engine cold i started the vehicle and heard an audible clacking noise.I suspected a faulty hydraulic lifter and immediately...

Category : Motor Industry

(0) Replies

Country : South Africa

This company was appointed by the vehicle insurance to fix my car of which they did well, I haven't experience challenges so far. But the issue is that when i went to collect the car , they told me the insurance did not pay the towing fee of R 741 and they won't release the vehicle if i don't pay this amount. I was left with no choice but to pay the funds. Only to find out when i claim from the insurance that the money was paid to them I then contacted them requesting for a refund on the 05...

Category : Motor Industry

(0) Replies

Country : South Africa

My motorbike burns too much oil (1 litre every 1000km - that's more than petrol costs me). After unsuccessful attempts to get the specifications limit for burning oil from the Dealership where the bike was purchased, I was referred to Honda Motors. I have been trying to get the "vehicle specification" for limits of burning oil for my motorbike. It took "Yvette Tshambo" - The Care Manager @ Honda - 3 weeks to get back to me and advise that Honda does not have a specification for this...

Category : Motor Industry

(0) Replies

Country : South Africa

My mother purchased a second hand Mercedes-Benz C180k Classic A at Nissan Dampier in Aliwal North. On the 06 June 2017 she paid a deposit of R50 000.00. A month later, Friday, 07 July 2017 the deal was through and she went to collect the vehicle. As she was inspecting it, she noticed that the mud flap on the front left was damaged and remarked about it. The dealer’s response was that “it’s a second hand car; it will have such faults”. She also remarked about bad scratches on the...

Category : Motor Industry

(0) Replies

Country : South Africa

Good Day I am utterly disappointed in the service that Renault Centurion rendered to me on the11 August 2017. I booked my car on the 11/08/2017 to have my normal 225 000km done on the car. The car was ready at the agreed time as per Mr Allan, the service advisor. Upon him providing me with the car keys I noticed that the car’s boot lid and bumper had a dent. I immediately went back to Mr Allan who referred me to the Service Manager Mr Kobus Bruwer , but he assured me that he will get...

Category : Motor Industry

(0) Replies

Country : South Africa

This serves to advise Tracker customers or potential Tracker Customers to ensure that you read terms and conditions on website. A monthly fee of R306 escalated to over R600 on certain months and that I was told was because if SMS activation notification. So in the month of Jan I was billed R339 additional for sms notification. Which equates to 513 sms @.66 an sms. 28 days in February = 18 sms a day. Start the car 18 x a day!!! Buyer beware. I was a loyal Tracker customer for over 7 years!!!!...

Category : Motor Industry

(0) Replies

Country : South Africa

My name: Johnson Cell: 0716771617 Reg no: DP 20 SS GP On 04 August 2017 I was treated unfairly by Citroen Hatfield in Pretoria. I am driving white Citroen DS4 2015 model, I booked it for front right tyre pressure sensor faulty alarm. On my arrival in the morning they indicated to me that if they open a tyre and find the sensor missing I will be liable for an amout of R4000. We then agreed that I must be present to witness the process, but only to find out Citroen technician took my car...

Category : Motor Industry

(1) Replies

Country : South Africa

I have a problem with Audi JHB and seen from social media that that they have ripped off clients before! I have been a long client of Audi and my vehicle a 2007 Audi RS4 Avant which has always been service by Audi The Glen with no issues. Recently I had a slight hydraulic fluid leak from my right front DRC Shock which was due to a pipe not being tighten. In fact the oil just sweated out slightly nothing major. I then took it into Audi The Glen to refil the shocks (bleeding and refilling...

Category : Motor Industry

(0) Replies

Country : South Africa

Hi Please can I ask for your urgent intervention in my vehicle. I own an Audi A3 1.4 TFSI sedan . I had a few concerns and these were addressed before the Warranty expired (100000KM). However early this year I sent my car to McCarthy Audi Durban for a Service, I was informed that I should bring the car in again as there was a problem with the Gearbox. So I did just that. After I had picked up the vehicle I noticed that the R selection was not as it was supposed to be so I asked for...

Category : Motor Industry

(0) Replies

Country : South Africa

Bought bakkie at William Simpson Newlands Was assured that bakkie went trough full inspection and service was up to date Going through service book I noticed that service expired before sale and emailed the dealer principal whom replayed that they don't work on this bakkie brand and advised me to a third party Went to a trusted workshop and got all work done there It was found that wheel bearings was in bad state and so was the brake pads Cambelt also needed to be replaced and the list goes...

Category : Motor Industry

(0) Replies

Country : South Africa

The worst vehicle tracking solution ever...TRACKER. I have tested my device numerous time without them phoning me. At last I decided to phone them and ask why they do not respond. The lady that answered the phone after 2 min 33 sec told me that the account is on my husbands name and he must phone. Really? I gave her all the correect security answers but according to her she was unable to help because my husband must phone in. I told her I am the desicnated driver for this vehicle and what if...

Category : Motor Industry

(0) Replies

Country : South Africa

BOUGHT A GWM STEED 5 2015 NEW HAD PROBLEMS EVER SINCE BEEN STANDIND A YEAR AND A HALF NOW OUT OF THE 2 YEARS THAT WE HAVE IT 1.RUST 2.GEARBOX IN AND OUT 5 TIMES 3.CLUCHES REPLACED 3 TIMES OUT OF MY POCKET 4.FALLS APART INSIDE THE BAKKIE GMW ALBERTON AND GWM BOKSBURG DO NOT HELP AT ALL

Category : Motor Industry

(0) Replies

Country : South Africa

I got involved in a car accident with an Uber driver, I was clearly the uber drivers fault- we proceeded to report the accident at the police station and the Uber driver acknowledged to be on the wrong. all was fine and he agreed to pay for damages- however when the time to pay came he disappeared- I contacted Uber Services and they are still to give me feedback on this. It has been 3months now since the accident and I'm not getting any help from Uber regarding their Uber driver.

Category : Motor Industry

(0) Replies

Country : South Africa

In September 2015 I bought a second hand Peugeot 3008, Crossover at value of R160 000.00. Hardly a month later owning the car engine indicator on the dashboard went on resulting to a car loosing power. I immediately reported the problem to Peugeot Dealer at East London were I purchased the car to fix the problem. I was told to bring in the car to the dealership for fixing but did the same thing when I received it back until this day. Currently the car is motionless and I have a burden of...

Category : Motor Industry

(3) Replies

Country : South Africa

In September 2015 I bought a second hand Peugeot 3008, Crossover at value of R160 000.00. Hardly a month later owning the car engine indicator on the dashboard went on resulting to a car loosing power. I immediately reported the problem to Peugeot Dealer at East London were I purchased the car to fix the problem. I was told to bring in the car to the dealership for fixing but did the same thing when I received it back until this day. Currently the car is motionless and I have a burden of...

Category : Motor Industry

(1) Replies

Country : South Africa

After submitting a quotation for a car repair they asked for an advance payment for parts, I paid R3000 and despite my e-mail demanding service or a refund, they have not responded. Be very careful with mobile mechanics who offer to do the work at your house. They might abandon you if you demand to rectify something not done correctly, and leave while your car is half-disassembled. Even if they agree to return, it is difficult to get hold of them and might never finish the job.

Category : Motor Industry

(1) Replies

Country : South Africa

Good day I took my car in on Thursday the 20th July 2017 after it had given the brake pad wear warning. My car was kept the whole day with no communication and I had no access to a car and the service consultant didn't call me to tell when the driver is collecting me. I had to ask a colleague at 16h30 to drop me at Merc centurion after calling numerous times and not getting hold of my service consultant (Karen). When I arrived they had done nothing on the car and said they needed to order...

Category : Motor Industry

(0) Replies

Country : South Africa

McCarthy installed a faulty clutch kit in my car, charged me R17 000 for it, leaving my car Shaking at take off every stop. I took it back to them 2 weeks later after repair so that they can fix the problem.They tried convincing me that it's normal, the problem is my driving style. 4 years I have had the car, I bought it new and never had the problem, only after it's fixed by them I must change my driving style 88 000km I went for a 2nd opinion, and they found the mess McCarthy made in my...

Category : Motor Industry

(0) Replies

Country : South Africa

My Audi a3 went in for its 1st service at Audi Bruma on the 16th of May. That afternoon when I got home I saw there was a bump on the front bonnet. I phoned them the next day and they told me to bring the vehicle back. After weeks of phone calls,all from me and none from them, my A3 went in for repairs last week, on the 17th of July, 2 months after the damages. The bump had to be repaired and the grid replaced. I picked up my car on Friday, the grid was not replaced. The service manager...

Category : Motor Industry

(0) Replies

Country : South Africa

Hi Sir/Madame I bought a car from Perdeberg motors in Marmesbury in 2016 which was finance by Wesbank.My problem is the car was twice repaired by dealer but every time the same problem appear again namely the body putty starts cracking on the same place were it was repaired. I am know sick and tired to send car in for repairs to dealer and want to give the car back to the dealer.Could you please assist me with the problem because the dealer never told me the car was in a accident and I...

Category : Motor Industry

(0) Replies

Country : South Africa

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