Motor Industry Complaints

1) Bought Mercedez 350 Bluetec new with full service contract. 2) Service intervals at 20,000 km 3) At +/- 17,000 the "adblue " light came on for top-up of adblue 4) Every 20,000km service the same. Ha dto bring in vehicle for top-up of adblue. 5) The car let me stranded next to the road on numerous occasions +/- 4 times 6) Mercedez did recover the vehicle and tried to fix the problem. 7)For 100,000 service I contacted mercedez for service with +/- 99,950 reading on clock. 8)...

Category : Motor Industry

(0) Replies

Country : South Africa

My car went in for a service on 10 April 2017 at mercedes benz Menlyn Branch in Pretoria. They informed me that they did not have a certain part for my car but will contact me when they receive the part and will put it in. Up today no response from then after I told the customer service, spoke to the manager of service. I have never received such bad customer service and still riding with my car and a part that has not been replaced.

Category : Motor Industry

(0) Replies

Country : South Africa

I would like to report a very bad service that I get from Metro Buses that travel from Soweto to Sunninghill. Metro buses stuck everyday all of them, I get late at work everyday my name is "Sorry, I am late" my job is at stake because of useless Metrobus Management. Firstly, they only sent 5 buses for Soweto and there's a lot of people using their services in Soweto. We stand in the bus from Soweto to Sandton everyday because buses are not enough they only receiving our money and not...

Category : Motor Industry

(1) Replies

Country : South Africa

I bought a 320d bmw it still under warranty they refuse to service the car because there is a water comment on the car.The vin number is WBA3D36090NP74788.My email adress is [email protected] cell 0769841042

Category : Motor Industry

(0) Replies

Country : South Africa

I bought a 320d bmw it still under warranty they refuse to service the car because there is a water comment on the car.The vin number is WBA3D36090NP74788.

Category : Motor Industry

(0) Replies

Country : South Africa

called this place numerous times-x9 always placed on hold for 5 to 10 minutes cannot get to speak to any sales personnel last person suppose to call me Clinton-to no avail asked to speak to dealer principal placed phone down i want to buy a car and left my details but they never ever got back to me-do they want my business they got supplier of the year ????lol

Category : Motor Industry

(1) Replies

Country : South Africa

Hi, my name is Gift Mpho Kgwatla, I once joined an insurance company which required me to fit Altechnetstar tracker in my car which I did, then subsequent to that I sold the car and I called Altechnetstar to inform them about that, they told me that I must send the a letter which I did after I got a call that I must settle the account to close it and they even handed me to over ne debt collectors, and I made arrangements and settled the account, but now I am getting emails and SMS's that I...

Category : Motor Industry

(1) Replies

Country : South Africa

I purchased a brand new car and I was given a car with defects.Manager accepted that car had defects and he want to repair it.or replace parts.I expected a br and knew car that i payed for. VALUE FOR MONEY.I WANT A DEFECTLESS CAR.I took it back and he doenst want to replace the car he forces to make it br and new.

Category : Motor Industry

(0) Replies

Country : South Africa

On 23 March 2017 I took my Toyota Rav4 (SVM343GP) into McCarthy Toyota Lynnwood for a factory recall of the airbags, a Toyota Value Service and I also placed an order (invoice number AX0) for 6 minor parts (3 of those being wiper blades). I made payment of the parts and was told that the parts would be in within a week. I waited and waited, left messages for the representative who helped me, Reuben, to find out what was going on but NEVER got a call back from him, left messages for the...

Category : Motor Industry

(0) Replies

Country : South Africa

Hi-Brid Auto - Ridgeway Complaints - Nissan NP200 Write off while Parked for Selling Company Name : Hi-Brid Auto - Ridgeway - View All Hi-Brid Auto - Ridgeway Complaints Posted : 4 Apr ,2017 by kmphogo Send Mail Forward This On the 29th of April,2016 ,I took my Nissan NP200 Bakkie to Hi- Brid Auto in Ridgeway,Registration CF96PLGP for Park and Sell ,they are situated in 1 Keats Street,Cnr Rifle Range Road as arranged with Dillen Govender ,the Sales Rep...

Category : Motor Industry

(0) Replies

Country : South Africa

I took my BT50 in for its 160 000km service in January. When i took the car in and under the guidance of a staff member of Mazda Bruma I had my vehicle aircon serviced. I was about to start working in Mozambique and figured it was a good idea as the company i was working for was paying for the service and repairs of my vehicle at the time. When i collected my car it was raining and only remembered to test the aircon after approx 5km from Mazda Bruma, the aircon wasn't working. When I...

Category : Motor Industry

(0) Replies

Country : South Africa

I bought a bmw.It has 99800km on klok.Bmw say they wont service the car because it is not on my name on there books.The car has a water coment so they refuse to do the oil,oilfilter,brakefluid and car check.The car is still under its motorplan till 100000km

Category : Motor Industry

(2) Replies

Country : South Africa

DEFECTS ON CAR

Category : Motor Industry

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Country : South Africa

my car is three years old and got 22574km on the wipper arm is coroding the roof rack is peeling and nobody worred about it

Category : Motor Industry

(1) Replies

Country : South Africa

I rented a buy to earn car from Earn a car. Which I paid deposit of 17000 with an instalment of 3500 initially. From the first month the car had engine light on.when I reported they told.it's due for service. After the service the engine light remain on.and the car began to give me a problem. It will stop any time -+8 times the company will tow the car to their workshop and every time they claim to have fixed it .they will increase the instalment s.and expect me to pay the instalment even...

Category : Motor Industry

(0) Replies

Country : South Africa

I Rented a buy to own a car.which I paid 17000 deposit and initial instalment of 3500:every month.from the first month the car had an engine light on .when I ask about the light the manager Rudolf his name said it's because it's due for the service. After the service was done,the light was still on.after that the car started given me problems. It will stop on my way to work and I will call their towing company. This happens +-8 times since I had this car.each time the claim to have fixed it...

Category : Motor Industry

(0) Replies

Country : South Africa

I took my car for service last week on Tuesday it did not have any issues beside the brake lights,Afternoon went to fetch it only to find that my car its not the same as I left it,I got stuck few kilos from service I called them they came and told me that my car is binding which it never did before,I left it there the next day I went back they say its fine when I start the car the is handbrake light on,some parts they did not put them back.In short I need to take the car to service again...

Category : Motor Industry

(0) Replies

Country : South Africa

Was sold a lockset and key on the 24/05/2017 that they know it does not work then when i returned for exchange they tell stories and lie saying they will get back to me and no one is coming to me. The sales person and manager i contacted still no responce. They are incompetent. I want a refund.

Category : Motor Industry

(0) Replies

Country : South Africa

Renault employs this white guys who are under qualified actually slow learners. If you employ people as sheltered employment somebody qualified needs to supervise them they order wrong parts or the you'll wait fforever for the part you want you give them the vin number but they still order a wrong part and what is more irritating they will never apologise even they see they made a mistake you go up and down for nothing you'll never get an apology maybe this is how they are trained I...

Category : Motor Industry

(1) Replies

Country : South Africa

A few months ago I was having a constant noise coming from my Audi A3 and took it to Supa Quick in Robertsham to check. I was advised that my shocks needed replacing which we did and the guys at Supa Quick used Barrington shocks (this was paid for). When I received my car back, the noise was still there so when I took it back I was told that the shocks were from a stock that was defective and I needed to replace the shocks but I would be refunded for my initial shocks. They then replaced the...

Category : Motor Industry

(0) Replies

Country : South Africa

Good day I bought brand new shocks on the 18 February 2017 less then 3 months and the shocks start licking with a lot of noise. Really I fell very very bad to waist my money on "Monroe" Please advise. All my regards Abder- 0763370942

Category : Motor Industry

(0) Replies

Country : South Africa

I ordered a new Tiguan TSI Comfortline DSG December 2016 from Volgswagen Silver Lakes Pretoria.On 31 March at 15h00 I was phoned to pay the balance for the car. When I enquired where the car was I was told it is on its way. I refused to pay the money unless I have the gaurantee that the vehicle was on the floor in their Showroom. After a week not receiving the vehicle I wrote a letter to Volkswagen SA. On the 10th April I was phoned that the vehicle has arrived and that it will be delivered...

Category : Motor Industry

(3) Replies

Country : South Africa

I ordered a new Tiguan TSI Comfortline DSG December 2016 from Volgswagen Silver Lakes Pretoria.On 31 March at 15h00 I was phoned to pay the balance for the car. When I enquired where the car was I was told it is on its way. I refused to pay the money unless I have the gaurantee that the vehicle was on the floor in their Showroom. After a week not receiving the vehicle I wrote a letter to Volkswagen SA. On the 10th April I was phoned that the vehicle has arrived and that it will be delivered...

Category : Motor Industry

(2) Replies

Country : South Africa

I ordered a new Tiguan TSI Comfortline DSG December 2016 from Volgswagen Silver Lakes Pretoria.On 31 March at 15h00 I was phoned to pay the balance for the car. When I enquired where the car was I was told it is on its way. I refused to pay the money unless I have the gaurantee that the vehicle was on the floor in their Showroom. After a week not receiving the vehicle I wrote a letter to Volkswagen SA. On the 10th April I was phoned that the vehicle has arrived and that it will be delivered...

Category : Motor Industry

(2) Replies

Country : South Africa

TO WHOM IT MAY CONCERN please, find attached the history I had to endure, with Hyundai Customer Services, in South Africa. Just over nine months ago, I bought a Hyundai Grand I10, by Hyundai at the O.R internal Airport. The car had 9 800 Km the clock. The car went to Hyundai in Hatfield in Pretoria, for its regular service, under warranty and motor service plan. By around 30, 000Km the car had its 2nd service and I received a clear report stating nothing on issues of the...

Category : Motor Industry

(1) Replies

Country : South Africa

TO WHOM IT MAY CONCERN please, find attached the history I had to endure, with Hyundai Customer Services, in South Africa. Just over nine months ago, I bought a Hyundai Grand I10, by Hyundai at the O.R internal Airport. The car had 9 800 Km the clock. The car went to Hyundai in Hatfield in Pretoria, for its regular service, under warranty and motor service plan. By around 30, 000Km the car had its 2nd service and I received a clear report stating nothing on issues of the...

Category : Motor Industry

(4) Replies

Country : South Africa

On the 26 april 2017,my wife took her car for aquote to TEC AUTO BODY REPAIRS CC.Her car was hit from behind in a accident and it is a insurance claim,the TEC representative could not give a quote,his easiest way out was to give a quote document stating unrepairable,the TEC AUTO BODY REPAIRS CC,made no effort to look at the towbar that was torn from the chassis,the rear bumper damage,the back door,the axle damage,shocks and coil springs damage,he replied by saying that the car value is...

Category : Motor Industry

(4) Replies

Country : South Africa

WORST SERVICE EVER FROM GMSA, FACTORY FAULT ON MY 2016 ISUZU DOUBLE CAB AND ALL THEY CAN DO IS SHOVE ME FROM PILLAR TO POST. WANT ME TO PAY FOR A COURTEOUSY CAR. CUSTOMER CARE IS THE WORST NO SOLUTION NEVER EVER WILL I BUY A ISUZU EVER AGAIN WORST VEHICLE EVER.

Category : Motor Industry

(0) Replies

Country : South Africa

I bought a Audi Avant from Millstock Cars Observatory...put on under 10000klms in under 6 months on my purchase Then the gearbox Broke,I was turned away from Millstock cars by the salesman,emailed them and FACEBOOK pm them regarding fixing or helping to fix the vehicle.This was within my 6 months of NCA of reporting faults to the dealership.Within the 6 months I have spoken to the Salesman and reported to him that the car does pull away in 1st gear.He said that the car was sent for...

Category : Motor Industry

(0) Replies

Country : South Africa

I would like to express my dissatisfaction with the service I received from Bosch service centre Strydom Park(51 Gerhardus Street, Strydom Park). On the morning of 21/04/2017 I took my Opel Corsa 1998 1.6 Sport for a major service and to have the handbrake fixed. Upon collecting my vehicle later that day at 16h45 and driving approximately 50meters, I discovered that there was a weird scraping, knocking noise coming from the rear wheel. Not only that, but my car was jerking and would not...

Category : Motor Industry

(4) Replies

Country : South Africa

I have been sending my car to them since October last year engine light cone on and car goes into lymph mode.everytime I send it in.they say it's fixed.I am still experiencing the same issue my car has been with Henry workshop manager since 6 March 2017.they have refurbished the diesel pump then sent to top gearbox place. On 2 occasion s the gearbox place had done diagnostics and it pointed back to engine. On the 20th April they took care back to race view Motors n I have no word what is...

Category : Motor Industry

(6) Replies

Country : South Africa

Under normal circumstances I do not resort to this type of media but after 14 months of patience and dealing with the unethical and devious South African Motor Industry one has to (in the modern world) resort to these tactics. On 9th December 2015 I took our 3.8 V6 Mitsubishi Pajero to Imperial Mitsubishi East Rand for its 180k km service. As this service required replacement of the cam belt I was told that it would take 2 days for the service. I collected the vehicle on 10th December 2015...

Category : Motor Industry

(5) Replies

Country : South Africa

Hi my name is Parikshan Ubraj and have bought a prenowned Chevrolet crude 1.8 with 94000km from key delta in pinetown last year May that would be in May 2016 reg ND693498. Towards the end of December 2016 I saw that the battery was dying so I issued a complaint about the battery. They changed the battery for me and when they changed it I realised that the car had the wrong size battery because it was supposed to have a 652 battery but I had a 619 battery which was way to small. And now not...

Category : Motor Industry

(7) Replies

Country : South Africa

To: Customercare  I would like to lodge a complaint for my 1st purchase of the car at Imperial Mitsubish dealership in Kuils River Cape Town. let me narrate my experience with Imperial Mitshubishi Kuilsriver... i have saw the car on the internet i then phone the dealership i went to the garage to see the car the sales man that has assisted me is Ludwig  La Grange i just saw the car standing there at the time i did not see any problems with the car. i have spoke with Ludwig...

Category : Motor Industry

(8) Replies

Country : South Africa

Do not ever take your car for a service to this garage. You shall have a cold welcome at reception. It does not matter if you stand first in the queue for booking in your vechile. People who sits in the waiting room and having coffee, will be helped before you. They do not allows you just to drop off your keys. You have to wait to speak to a consultant. I have got my own bussiness and cannot wait for somebody to put me back in a queue. It has never been the case in the past, but now it looks...

Category : Motor Industry

(3) Replies

Country : South Africa

I went into Audi Centre Menlyn for a check on my break pads only to find they were completely worn, Vusi(consultant) said they dnt have the part in store it will be ordered and come in the next day at2pm. He will contact me, he suggested I leave the car as it's a high risk to drive though they had no courtesy vehicle for me. I informed that I work in Witbank and can't afford to be without a car. He referred me to speak to Audi SA who also couldn't help with this and said a complaint will be...

Category : Motor Industry

(6) Replies

Country : South Africa

I ordered and paid for a enclosed trailerR 32000.00. The envisaged delivery date of the completed and road worthy (rwc to be provided with delivery) trailer was 03/03/2017.Several visits to the workshop and telephonic calls SMS in the period 10/02/2017 to 02/03/2017 gave a clear impression that the manufacturer is unable/unwilling to manufacture the trailer Andries La Grange have different phone nrs 0730007499 and 0612928734 and 0747760651 and advertise in Junk

Category : Motor Industry

(0) Replies

Country : South Africa

I bought a car 1Feb2017 I picked up problems after 7days they try to fixed the car but the car is getting worse now the car has a bearing knock so they what to open the engine and I'm not happy about that cause I must pay this car for 5yrs if they and in 2months the engine give me problems.

Category : Motor Industry

(4) Replies

Country : South Africa

After a purchase of a 5 Lt oil, immediately the mechanic asked me to substitute that oil as it wasn't good for my car. There and then whilst still inside the store, they categorically refused to exchange the oil claiming that all self serving products cannot be exchange and that because of the difference in prices, I can only buy something else even I don't need a thing nor a part at that time . I tried to reason with the manager in store but all fell on deaf ears, and was told they will...

Category : Motor Industry

(1) Replies

Country : South Africa

My mom recently bought a car from KIA in WONDERWATER, the dealer went with her through the contract but never allowed her to read it by herself. The dealer got her to sign electronically and attached the signature to the contract thus making it binding. The next thing you know the contract terms were against my mother. When she went to complain, the dealership manager was rude and impolite, not to mention that there was subtle racism involved. DO NOT TRUST THIS DEALERSHIP THEY WILL SMILE...

Category : Motor Industry

(7) Replies

Country : South Africa

My vehicle was booked in for a service on Wednesday 12 April. I arrived at the service center at 7h00 whereupon I was told I will be contacted approx 11h00 to let me know if there would be any additional work done to my car. May I just add that there is now a fee of R1000 odd you have to pay for some "diagnostic" nonsense !! The dealership did not have a driver to take us wherever we need to be whilst our car was being serviced and they offer no courtesy vehicles. My wife and I (being SENIOR...

Category : Motor Industry

(2) Replies

Country : South Africa

My Bakkie did not want to start, Rico quote me R 1000 to re code the key, after three months he said that he can’t get it to start and I must come and fetch the vehicle. I did pay over R 2000 for nothing. After I did contact the complaint department for GWM (Leon), he did ask what happened and admit that the service of this dealership is not up to scratch, he also said that there is nothing that he can do for me. He said that the only other option for me is to take the bakkie to Golden Era...

Category : Motor Industry

(5) Replies

Country : South Africa

gear box damage due to neglegence from workshop

Category : Motor Industry

(5) Replies

Country : South Africa

This truly disgusting and disappointing, Service a taxify is horrible. I have sent numerous emails without any joy to taxify Johannesburg. Our drivers are not getting paid for trips paid via card. i have more than R17000 with Taxify I think it's time I go the legal route. My driver did trips with taxify app almost 3 weeks ago and trips are not paid and no one is communicating/updating me on the matter. I gave taxify enough time to review the trips, when i call the office i was told that...

Category : Motor Industry

(3) Replies

Country : South Africa

This truly disgusting and disappointing, Service a taxify is horrible. I have sent numerous emails without any joy to taxify Johannesburg. Our drivers are not getting paid for trips paid via card. i have more than R17000 with Taxify I think it's time I go the legal route. My driver did trips with taxify app almost 3 weeks ago and trips are not paid and no one is communicating/updating me on the matter. I gave taxify enough time to review the trips, when i call the office i was told that...

Category : Motor Industry

(8) Replies

Country : South Africa

im a Lady name is suleka on saturday evening iwas at the filling station Garage, there were two cars infront of me and i was the third one waiting to fill up , while i was waiting at the back of my car there was sudden fight two minutes i hear a sound that bumped on my car when i look at the passageser window the was a blood , ive panic because i could notdrive infront because there cars and if im gonna drive back im gonna be going to the people that fights eventually there cars infront me...

Category : Motor Industry

(4) Replies

Country : South Africa

I purchased a brand new bakkie in July 2016 from above dealership. End of July took delivery as vehicle had some extras done on it. Upon arriving home opened the bonnet and noticed that it was rubbing against the top left side of windscreen and the grille. Dealership took it in and advised it was the nudge bar which I did not understand how that could cause that. They sent it to panel beaters to sort out. Then the vehicle was always being washed at carwash only in Feb 2017, my son and I...

Category : Motor Industry

(5) Replies

Country : South Africa

I bought a car for R60 000 on 02/04/17 at Premium Auto in kempton park.The car didn't even drive 4 hours then it stacks on the road.I called the dealer to explain to him that the car stacked on the way and is now 3 hours we sitting on the road without any assistant then said is not his business, The following day which is Monday 03/04/17 we called him and tell him we are towing the car back and he said NO is not possible unless he refund R10 000 to fix the car. He referred us to the...

Category : Motor Industry

(7) Replies

Country : South Africa

I bought a car for R60 000 on 02/04/17 at Premium Auto in kempton park.The car didn't even drive 4 hours then it stacks on the road.I called the dealer to explain to him that the car stacked on the way and is now 3 hours we sitting on the road without any assistant then said is not his business, The following day which is Monday 03/04/17 we called him and tell him we are towing the car back and he said NO is not possible unless he refund R10 000 to fix the car. He referred us to the...

Category : Motor Industry

(5) Replies

Country : South Africa

ON THE 23RD OF MARCH 2017,I WENT TO GULF STREAM GARAGE IN EASTVALE, SPRINGS. I ASKED THE PETROL ATTENDED TO FILL UP DIESEL, BUT INSTEAD, HE FILLED UP WITH 500 RAND PETROL.HE IGNORED THE SOUND OF THE RUNNING DIESEL ENGINE AND THE 3 STICKERS THAT ARE CLEARLY WRITTEN DIESEL ON THE FUEL CAP.HE THEN CAME TO ME APOLOGISING FOR THE MISHAP. I REPORTED THE INCIDENT TO THE MANAGER AND HE SIMPLY SAID,TELL THE ATTENDANT TO DRAIN THE PETROL AND REFILL WITH DIESEL.HE NEVER EVEN BOTHERED TO COME OUTSIDE TO...

Category : Motor Industry

(5) Replies

Country : South Africa

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