Municipal Complaints

I have a house in palmsprings next to orange farm and the water was cut from Friday the 17th of November... I called the call centre and I was advised that its because the municipality owes Rand water so they need the residents to pay up...even though we currently have a debit order for the same water they are saying is not getting paid...then what's the point of us paying if when they cut the water we are also going to be affected...I moved my family to my mothers house in Alexandra next to...

Category : Municipal

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Country : South Africa

cannot reload . I logded a complaint 2 days ago and still no technician. the people at back office are very rude and seems unwilling to help

Category : Municipal

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Country : South Africa

My complaint is not based on the entire depart but on one employee which is Nikiwe Rapiya in Licensing Department - Butterworth. I am owning a car dealer in Butterworth so I always use this department for assistance like vehicle licensing, vehicle print outs and so forth so today I went there for the same service; the lady who was assisting me refused to give me the vehicle printouts claiming that it is against the law... I spoke to her boss and she kept on shouting me and embarrassing me...

Category : Municipal

(0) Replies

Country : South Africa

I have a deposit on my electricity account. Despite numerous visits to the Sizakele offices in Verulam, I could not get a satisfactory way on how my deposit can be refunded. Verulam asked me to phone or mail the revenue department. I tried on numerous occasions to phone but the phone never gets answered. It is picked up and immediately dropped. I sent an e-mail with a read notification. The mail was read more than a month later with no response. I then sent a mail to the Pinetown offices on...

Category : Municipal

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Country : South Africa

3rd day no electricity Monday 9 they came and repair the line and leave us in the darkness till today. Doing the follow up its not easy to get hold of them line always busy. Last time they mentioned the the box is locked definitely can this issue take for more than 3 days just failing to fetch the keys and came back and switch on the plug or even its not that we cannot spend more that a week in the darkness City Power must add some employees if they are few we cant struggle like this...

Category : Municipal

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Country : South Africa

The library in pinetown has very rude employees not sure about the reasoning behind that but a friend and i got threatened by one of the security guards working there. One of the lady’s working behind the desk was also extremely disrespectful which is a pitty because that is the closest library to me and I will no longer be going there due to the rudeness I experienced.

Category : Municipal

(0) Replies

Country : South Africa

Dear Sir/ Madam NOTICE NUMBER: 25/90659/142/181485 I received the above mentioned Traffic offence that was mailed to me. R 600.00 Fine for speeding. The implicated motor does not belong to me. Th picture attached, is NOT my vehicle. The reference to the streets that are indicated on the notice, is TOTALLY unfamiliar to me. I NEVER traveled the indicated roads. The date that is indicated on the notice is also unfamiliar to me, as I am living in Pretoria.I spent an entire day to get hold...

Category : Municipal

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Country : South Africa

For this entire day I have been trying to purchase prepaid electricity I have a husband who is dependent on machines to live and such machines require electricity. My banking institution informed me that the supplier has been offline all day. I have tried contacting the supplier but have been hanging online for 90 mins already. This despite the fact that I am supposedly first inline for the next available representative. Such representative must have died. RIP. What am I to do in this case....

Category : Municipal

(0) Replies

Country : South Africa

Good morning Im hoping you can assist me. We have been renting a house for 4 years. When we moved in Eskom requested that we put the account in our name. We got all the documentation ready and went to themba eskom. The person that worked with it was not there but we handed in our papers. They said that they will hand it to the person. Afterwards we saw that our account was on hold/blocked. We continued making payment. We NEVER received estimates..only the credit amount. It will go to...

Category : Municipal

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Country : South Africa

I arrived at traffic department in midrand at 7:45 ,on Thursday 31Augus 2017 to renew my driver licence , the told us that they are not going to help us because they only help 50 people per day for leaners and renewal licence , they opened at 7:30 and close at 3:30. I want to know if this it happened in all traffic department or is only in midrand What bothered me worse is that I took leave from my workplace, in order to renew my licence. The other thing those they are very rude ,...

Category : Municipal

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Country : South Africa

Not paying prepaid over to Tshwane Only a small amount was paid of R900. We buy approximately R1500 prepaid a month. City of Tswane keep on cutting off on our electricity.

Category : Municipal

(0) Replies

Country : South Africa

On 03 August 2017 I lodged a complain concerning the payment that was made to wrong account and according to the consultant that attended the matter stated that the payment will be transferred to the correct account within 3 weeks but until today that issue hasn't been attended, was given this reference no: 500745974. Going to the offices and calling the call centre has not been helpful as no one has the answers because I submitted all the proof of payments that was required.

Category : Municipal

(0) Replies

Country : South Africa

The lisence departments in Bedfordview, Alberton and Wadeville must be the worst service ever. To get your lisence renuewed you have to stand in a que OUTSIDE the building for 2 and a half hours without it moving forward at all. This is mind blowing that the system used to work so well but now nothing and nobody wants to work. People are standing the with babies in the sun and no to mention the elderly. What is happening to all our municipal services?? People left after 3 hours without...

Category : Municipal

(0) Replies

Country : South Africa

Every month I pay my bill on the 25th, and I pay little more than I should. this month on my invoice I get a charge of R116.85 for FINAL NOTICE. I have not received this notice in the mail, and I do know what this is for as my account is actually in a credit. I tried phoning the Creditors department on 011 999 5275, no one answers. When I phone the call center back, they say unfortunately this is a permanent problem, accounts NEVER answers. this is utterly [email protected] service. Quick to take our...

Category : Municipal

(0) Replies

Country : South Africa

Goodday,I have a high municipality accountof of diferent people who rent our property in Tzaneen Aqualaan 13. I sell my property in Aqualaan 13, when I received the clearance certificate 2017-07-03 there were a high outstanding amount of different tenants. I Have never receive any notice of arrears. Act 822843 Jansen R2 837.45, 844692 Grobler R6128.49, 1033545 Masweka R4000.44, 981508 Coetzer R5895.20, 1052932 Hoyer R20 134.69. Hoyer was in arrears of over R20 000, I give them instructions to...

Category : Municipal

(0) Replies

Country : South Africa

on the 27/05/2017 I went to Wilberforce college on the vaal for a church music festival and on that day the municipality was on site and one of their grass cutters smashed my left drivers window for my NP200 bakkie as they were cutting grass where we were parked. i alerted their manager Dorah Ntsabelle who then told me that i must go to the police station and make an affidavit and submit my drivers licence together with affidavit and the invoice for the window repair as i had told them that i...

Category : Municipal

(0) Replies

Country : South Africa

on the 27/05/2017 I went to Wilberforce college on the vaal for a church music festival and on that day the municipality was on site and one of their grass cutters smashed my left drivers window fro my NP200 bakkie as they were cutting grass where we were parked. i alerted their manager Dorah Ntsabelle who then told me that i must go to the police station and make an affidavit and submit my drivers licence together with affidavit and the invoice for the window repair as i had told them that i...

Category : Municipal

(0) Replies

Country : South Africa

Last month my municipality bill was R 12 995.00 ,in June it was R215.00. I went to municipality office to find out why my bill it is so high. I was told that since last year municipality was billing me less so now they made adjustment. How can the adjustment be so high as if I was not paying my bills, I have never skipped payment. They told me to send a complaint email. I did send a complaint. They replied after 3 weeks, they gave the same explanation about adjustment. This...

Category : Municipal

(0) Replies

Country : South Africa

On the 11/08/2017 I went to the Thokoza Licensing Department, it was around 12 during the day, the security guard there told me I need to come back some other time and come at 05h30am because they only service 10 people daily. Then this morning I went back 15/08/2017 @ 06h00am, I waited until 08h10, some guys called all of us that were in the queue and said he is hoping we have all the necessary paperwork for the learners license booking, he said he wants a water & lights slip and if it...

Category : Municipal

(0) Replies

Country : South Africa

Dear hello Peter I am writing this complaint with a sad face and frustration regard city of Tshwane. I bought the house at amandasig ,Pretoria north and moved in in February 2017. the sad story was my water account was up to date everything was paid by my developer. city of Tshwane connected the prepaid electricity by their electrician and in march when I receive the water account it was added with R19000.00 when I queried about it they said I was using a fraud electricity and I said they...

Category : Municipal

(0) Replies

Country : South Africa

WE SUBMITTED A SURPLUS CLAIM IN MARCH FOR MY DECEASED FATHER ANN WERE TOLD 2 PEOPLE DOCUMENTS ARE SHOT AND WE HANDED THEM MANUALLY TO THE OFFICES AND THEN IN APRIL WE RECEIVED AN SMS CONFIRMING THAT ALL DOCUMENTS WERE RECEIVED AND THE CLAIM WILL BE PAID WITHIN 3 M - STARTING FROM JUNE WE STARTED TO ENQUIRER HOW FAR IS THE CLAIM - SPEAKING WITH DIFFERENT PEOPLE WE GOT DIFFERENT STORIES EVERY TIME SOME SAYING WE SHOT DOCUMENTS BUT IF WE DID NOT CALL THEY WILL NEVER SEND SMS TO ADVISE , THEN WE...

Category : Municipal

(1) Replies

Country : South Africa

We have been having problems with our electrical pre-paid meter since Aplril 2017. Every time when you load an electricity voucher we get an error message. It is not just us, all our neighbors in the Boksburg Cinderella area is having the same problem. We went to the Boksburg city Counsel to change the box but they couldn't because they say they are going to "upgrade" the pre'paid system and logged as request number 2603392 to do so. After waiting for about 3 weeks Eskom came yesterday...

Category : Municipal

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Country : South Africa

I am very disappointed with Protea Glen Clinic its not the first time,i went to the clinic and the nurses would rather just sit and say donot enter from the time you open a file the administrator will attend to you after an hour or so and finally when the nurse attend to you they tell you to go and que on the other side because she cant help you and when you get to where you are refered you are told to come back tomorrow ,as a chronic patient I feel that my health is in danger

Category : Municipal

(1) Replies

Country : South Africa

Dear Peter the driver i am writing to complain about a driver for ethekwini municipality mynah buses, they have different drivers assigned a route and time every week and this driver i am complaining about is driver number 119 and bus number 9410 for this week. this African female is average in height with dreadlocks on her head, she steals money by not giving passengers their tickets.she changes her designated route to a route that has more passengers she can collect money from for her...

Category : Municipal

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Country : South Africa

I was told that I cannot pay my car licence using Limpopo proof of residence. Even after presenting the North West proof of residence, I couldn't be assisted.

Category : Municipal

(1) Replies

Country : South Africa

Denied a public service at Mogwase Traffic Department. I was told that i cannot pay my car licence with a Limpopo proof of residence. I couldn't be assisted even after i got the North West proof of residence.

Category : Municipal

(0) Replies

Country : South Africa

On Friday 09-06-2017 a meter reader by the name Vuyo approached my son and told my son we had tampered with the meter Firstly if he bothered to check the history he would notice we spend between 800 to 1000 in prepaid units a month and our account is up to-date He then told my son he want R1000 so we could have electricity and not get a fine He then phoned his supervisor Bright who then told him he would sort it They have since phoned me every day to receive the bribe I have phoned the...

Category : Municipal

(0) Replies

Country : South Africa

Our tenants electricity was disconnected with out warning.One could not make contact by phone to Ekurhuleni Accounts or Electricity Depts since when one did find phone numbers by googling, no one answered them or they were dead. Emails did eventually works but very slowly while our tenant slowly froze.

Category : Municipal

(0) Replies

Country : South Africa

There's electricity theft in windmillpark ext 9 and the municipality is aware of this they have been promising to fix the problem but they haven't till today. Municipality workers bridge the electricity for the community so that we don't buy and supply to the skwatta camp ( izinyoka nyoka). This thing is affecting some us our electronics fuse and the transformer burn because the community access it as they like which causes danger to our kids. As concerned community members we have been in...

Category : Municipal

(0) Replies

Country : South Africa

Ive done a job for Lekwa Municipalities and deliver and now they are giving me hard time to pay my invoice I have already had 5 meetings with them always promising to pay me and its been 3 months now the department using my things I delivered without paying for them so I'm sick and tired of going from Pilar to post and nothing happening and my Business is stuck because of my money they don't wanna pay

Category : Municipal

(0) Replies

Country : South Africa

Good day, my name is Charlene, last wednesday City power cut our lights for a mere R2000.00 that was been paid anyway, i then finished the account last thursday morning, i then went to Springfield offices where they sent my proof of payment to city power creditors and to the reconnection department, after my lights did not return back on over the mothers day week end, i then went back to springfield and they just keep making promises, that was the 5th May 2017 today is the 19 May 2017 and...

Category : Municipal

(0) Replies

Country : South Africa

Don't have electricity for 3days..city power unable to sort out anything. Empty promises everyday.All technicians willing to sort out for a fee(bribe) No joy from city power and ward councillors in our area.countless emails and phone calls. Please help help help.

Category : Municipal

(0) Replies

Country : South Africa

Good Day Hope this emails finds you as i am disappointed by the service i received for the past 2days at Randburg square Branch. I went to Randburg square on the 20th April around 13:00pm to renew my license disc i was advised that there currently offline so i need to came back tomorrow its Ok i do understand then i went to the branch again 21/04/2017 was told the very same story that they are offline so i need to come again on Monday then the lady decided to tell me another story that...

Category : Municipal

(2) Replies

Country : South Africa

Reported an over voltage problem at our premises 2 weeks ago. received a reference number and they reported it was fixed, got home an the problem is still the same voltage into property 250v. Phoned again to report it received yet another ref number and they reported the next day that it is cleared, as before got home and voltage problem still the same. Reported fora 3rd time and received a ref number 534/21. I have already lost electrical components in our house. Can this be urgently...

Category : Municipal

(6) Replies

Country : South Africa

Eskom Daveyton has accused me of bridging their metered box although the seal was still closed. I was charged, no actually robbed of R6000.00 for the to open the electricity. Yesterday they sent a technician who knew nothing, instead he mixed up the wires and now lights works, everything else is off. I have have paid for false accusations because I have a need of electricity, and they have the power to switch it off which they did. BUT I have now paid, why cant I have a well fixed meter,...

Category : Municipal

(0) Replies

Country : South Africa

How is it possible that the traffic department can issue and renew a car licence on a maiden name, but they refuse to do it when renewing your drivers license,just because your car was register on your married surname. If so, why cant you provide your marriage certificate as proof,which are allowed by the banks by the way. Also they now suddenly require FICA documents but they don't apply the rules!

Category : Municipal

(5) Replies

Country : South Africa

My aunt house burn out last year December 2016 we report it immediately at the municipality they investigate and see its a mistake of the builders they hire to build the houses.I phone them once a week today is almost 4 months ago but there still not any progress,its very frustrating cause the house who burnt out belongs to pensioners and both of them is very sick the man got Alzheimer's end the women hypertension and diabetic since last year the women get 2 strokes of the situation cause is...

Category : Municipal

(0) Replies

Country : South Africa

good day Ref no816455 on the 27-02-17 in the morning around 5 am my friend called and tell me to come out my water meter is leaking. then we called city of tshwane i even send the kids to the offices even today they haven't come and fixed it there is lot of water coming out going to the street, and now plug for the geyser is not working

Category : Municipal

(3) Replies

Country : South Africa

I tried to enter the post office on the stroke of 16:30 not a minute later only to have the door slammed in my face literally! "read The sign" I was told from the other side of the door ( the sign displayed the working hous and closing is 16:30) I had called at 16:00 and was told they close 17:00. My pleads for help was ignored. I asked to speak with Post Master I was told "No! Read the sign" with staff just sitting about inside staring at me. Then this person preceded to discuss me with his...

Category : Municipal

(0) Replies

Country : South Africa

Dustbin was delivered at my place at my absence n I have a dustbin. They charging me abnormal charges when I ask they saying therebis nothing they can do about it. How can I be charged for something that I was not explained and signed for? All they do is calling and tell me m on errors n threaten to cut my services but when I need help there is nothing they can do about it. Municipality Acc number: 5008211335

Category : Municipal

(0) Replies

Country : South Africa

Bus 2086 metrobus. Almost caused an accident but pushing himself into my lane and using both lanes. When we hooked and told him about this he through coffee into my window. Off which the lady sitted on the left side got burnt from. He then tried to push me out the way again but trying to squeeze me in. I have been calling to complain to no avail.

Category : Municipal

(1) Replies

Country : South Africa

We have had no power since Thursday , 26th of Jan 2017 from 16h00, it was reported on first thing on Friday. According to the customer service agent we was promised a technician would come out that day no showed , so we called on Saturday was promised again that someone will come out on Saturday and the same story was on Sunday. it now Monday and we still do not have power .I have a 2 year old baby and all of my freezer stuff has been spoiled because of incompetent people that works at the...

Category : Municipal

(5) Replies

Country : South Africa

I have received an estimated amount for waster and rates for the last 3 months, and paid the estimated amounts and now 3 months later received an account for more than R 7,000.00 which is now an actual amount which the City Council expect me to pay on or before the 31st January 2017 or take of time to go to the offices and make some sort of arrangement to pay if off. Why is this. I did not budget for that amount to be paid.

Category : Municipal

(3) Replies

Country : South Africa

My mother's water metre is leaking since last year october and we started reporting this issue with the tshwane municipality last year and they kept on telling us they will send a plumber but up until today we have not received any help at all we were given a lot of reference numbers and this is the last one we received 805354. my mother stays in soshanguve block V stand 745 cell number 0713922388 and mine is 0768299136 please help us. AT Mathe

Category : Municipal

(4) Replies

Country : South Africa

I have been sent from polar to post by eskom I stay in calyville(olifantsfontein).yesterday there was power failure the whole area at around 17:50 and it came back 30 mins later to my surprise only my house did not have power. I phoned eskom,spoke to obakeng,he took the address and said he will send people to come and fix ref:194837830 nothing has been done,he said we fall under daveyton Today I phoned again and spoke to nokganya in east London,she said Dayton said we are not under their...

Category : Municipal

(1) Replies

Country : South Africa

My number is 0789544166

Category : Municipal

(0) Replies

Country : South Africa

I have been sent from polar to post by eskom I stay in calyville(olifantsfontein).yesterday there was power failure the whole area at around 17:50 and it came back 30 mins later to my surprise only my house did not have power. I phoned eskom,spoke to obakeng,he took the address and said he will send people to come and fix ref:194837830 nothing has been done,he said we fall under daveyton Today I phoned again and spoke to nokganya in east London,she said Dayton said we are not under their...

Category : Municipal

(3) Replies

Country : South Africa

Very digusted at the City of cape Town. Pathetic service provide. 9/1/17 at 6am phoned the city of cape town. my main water pipe outside had busrt.i phoned the city of cape town gave me a reference number: 1011863547. Ricky who gave me the reference number asap someone will be at my house to fix it. Hours was passing by no one phoned or came. we have no water in the house. water outside the main pipe was running. The call centre in cape town is extremley slow and their phones just ring. I...

Category : Municipal

(0) Replies

Country : South Africa

Water has been gushing freely from a clearly defective manhole on the sidewalk in Leeuwen Street, Bo-Kaap for more than 24 hours with no urgency from the City of Cape Town to at least stop the flow! This is despite several calls to the authority yesterday and again this morning. Thousands of litres literally down the drain while the City imposes level 3 water restrictions. Pathetic CCT! This city works for you!!!

Category : Municipal

(3) Replies

Country : South Africa

I phoned Joburg water (011)3735555, on the 23 December 2016 at 13:25, spoke to a Ms Tintswalo, explained to her that I have a water leak on the pavement in front of my main entrance gate, she said that technician will come out and gave me a ref. # 8003087551. No one came out, so on the 25 December 2016 at 17:55, I called again and spoke to a Mr Pule, he said that the fault was booked out and the technicians will come out by tomorrow the 26th . On the 26 December 2016 at 07:15, no one came...

Category : Municipal

(4) Replies

Country : South Africa