Restaurants Complaints

On Tuesday 3 Jan friends and I went with a visitor from overseas to what we thought would be a quick good meal at Canal Walk. It was a disaster from beginning to end. It took over an hour from the time of the order to get our pizza. When our orders did actually arrive my friend got the wrong salad, our pizza was cold. I complained to the manager who offered us a cupaccino on the house, and when it did actually arrive the milk was off and the one hot chocolate came as we were leaving. Need I...

Category : Restaurants

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Country : South Africa

Ordered breakfast at 08h45 on Monday, 2nd January 2017, and waited..... 09h15 We asked the very confused and incompetent waiter to follow-up on our order. No feedback came, meanwhile many other guests arrived, ordered their food and were being served. At 09h40 the waiter returned, telling us that they are now going to start our order..... You can imagine what we thought if this and thus we cancelled our order. Maybe it was a blessing in disguise, because when we left I saw the messy bathrooms...

Category : Restaurants

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Country : South Africa

Waited 90 minutes for food and then the manger tells me to wait another 30 minutes to sort the problem out. He did not even try to convince me to stay and wait for the food. Apart from this problem....the table had to be cleaned as it was very dirty and sticky

Category : Restaurants

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Country : South Africa

On Boxing Day evening I was one of a party of six at Ocean Basket, Kloof Street, Cape Town. The food for five of us arrived one hour and twenty minutes after we entered the restaurant; the sixth individual had to wait an extra five minutes. Not only was the service unacceptably slow - several tables which had arrived after us were served before us - but the quality of the food left much to be desired. My fish was cold and the accompanying stir fry vegetables oily. I've had good service...

Category : Restaurants

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Country : South Africa

My fiancé and I decided to go for a lovely Christmas breakfast on the 24 Dec. La Bella being my favorite restaurant, we decided to go there. Firstly, we had to find our own place to sit , which was very wonky and unstable table, and waited for service., we then had to flag down a waitress and so did the table behind us. I ordered the small breakfast and my fiancé ordered the English breakfast. There were ingredients that they didn't have, such as, beans and hash brown, and was told he...

Category : Restaurants

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Country : South Africa

Hi we want to spur nina park in ptá NORTH on the 24th of řeč 2016 for breakgast as family..we got bad service where we had to wait for long time for food when eventuality arrived we took dogy bag..we where already full from eating toast nad drinking team...when the manager apologised we through at least better..when we arrived home the doggy bag was not food orders and paid for even though they did offer the kiddies meal for free.we paid for something that we didn't order and also the bad...

Category : Restaurants

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Country : South Africa

We received the most pathetic service at the Spur at SunCoast last night. The main meal took forever to get to us with no communication from the waitress. The waitress was not trained. She was impolite, she stood at the table looking at us as if we were waiting on her. She didnt come to the table to check on us as to whether we needed anything.the starter came to the table without plates after telling her we were sharing. A kids pizza arrived halfway into our main meal as she said they were...

Category : Restaurants

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Country : South Africa

We were at spur with my family in Riverside mall spur Nelspruit and the service we received from Sfiso was exceptional, extremely outstanding. He made us feel appreciated & honoured to be there- he even thanks us for ordering thanks us for everything we ask for _he really gave us a wonderful service we never received in any restaurant before. Truly credit must b given where its due ....thank you spur we will surely call again

Category : Restaurants

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Country : South Africa

I took 2 people to lunch with me. We were charged R20 for a mixer size coke tin, R25 for a mixer size ice tea tin, and R35 for three quarters of a small glass of rose wine. Exorbitant. We each had the plated salad. R210/kg. There were no "light" choices...ie no lettuce-based food. Mainly rice, potato and pasta based. Weigh more? Did not have large potions, yet cheapest was R72. Horribly over-priced, mediocre meal. I spoke to friends. Without ecception they all (3) told me that they had...

Category : Restaurants

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Country : South Africa

We, as a family, are regular customers of Cancun Spur in Meyerton. The children love going there and thoroughly enjoy the playground and facilities offered. Sad to say this morning, Saturday 3rd December 2016 we had the most unpleasant experience at this what was our once favourite Spur! We went there for breakfast. On arrival we were shown to our seats and proceeded to order coffee and cooldrinks for the children. We were advised by our very unfriendly and 'couldn't care less' attitude...

Category : Restaurants

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Country : South Africa

I already sent complaint but forgot to give branch name

Category : Restaurants

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Country : South Africa

On Sunday 20/11/2016 @ 16H39 my daughter placed an order with your franchise in Glennanda. At 17H45 the driver arrived to deliver , I went out and noticed that the boxes were cold . After inspecting the contents I told the driver I needed to phone the store as this was unacceptable. I contacted Reason (manager) and he informed me that because I am a problem customer I had to collect the pizza (not told at the time of the call) Reason informed me that he did not take the order but a...

Category : Restaurants

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Country : South Africa

We bought three pizza payed for them,by the time we get to the store tthat were closed,we then back on monday as we where not working on Sunday tried calling the store to tell them about our order which didn't get that never answered.We want back again today to check them a were given rotten pizza that was made on saturday that didn't even put the pizza in a fridge at least they were not gonna be rotten.We spoke to the manager about the issue he couldn't assist us he told us that the is...

Category : Restaurants

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Country : South Africa

Good day, We went to the Ocean Basket in Clearwater last night 24/11/2016. we waited about a 1/2 hour for our food and when it arrived it was cold. We sent it back and it did come back hot but tasted absolutely horrible. The prawns (which we upgraded to queen prawns) tasted as it they were burnt and had a funny taste, the calamari was like chewing on a piece of leather. We paid the bill not wanting to make a scene but after asking for the manager no one appeared. It is not cheap to eat out...

Category : Restaurants

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Country : South Africa

I am sad to put this complaint. I was retrenched in 2007, bought a franchise to do good and work for my family and a living. Rented the Planet fitness space at Fourways All went well until after the 2008 recession, not making enough profit but paying rental monthly per turnover. I decided to sell but was told by the managed to pack and go despite several negotiations and presentation of my offers, plans and new client who offered to buy the business. I was locked out after getting judgement...

Category : Restaurants

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Country : South Africa

I have been dealing and supporting our local family spur for many years. Even ordered salads and food in bulk for several occasions. I phoned Denver spur again on 8 November. Was informed that the manager had resigned and has a new manager Mareli. Inquired if it was possible to order salads again and a quotation. She never phoned. After following up with her four times with unrelated excuses, Mareli informed me she can not do the order/quotation as they had a break in and she can not...

Category : Restaurants

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Country : South Africa

I am writing to ask for advice, shed some light and most importantly, complain about a part time job that I took up while in my second year at the University of Pretoria. Since May 2016 I had been working as a waitress at Kream in Brooklyn. Kream is a 4 star fine dining restaurant that has been around for about 9 years and have recently opened a branch in Midrand at Mall of Africa. At the time I decided it would be a pleasant and professional environment to work in as it is one of the...

Category : Restaurants

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Country : South Africa

We placed an take away order today for 6 fish and chips. The fish were dry and rubbery and when we complaint the manager told me that they don't specialize in fish and if i want decent fish i should order from Ocean Basket. The chips were old and the tartar sauce looked like cold slaw. We paid R 72 each and the excuse is just not good enough. You expect to get decent food when paying that much.

Category : Restaurants

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Country : South Africa

From: Mahadea, Vinay V Sent: 09 November 2016 01:44 PM To: 'Renier | Streamline Brands JHB' Cc: [email protected]; [email protected] Subject: RE: disgusting food made by Delferno Parkmeadow Good day Renier I await response from the Attorney . I will in turn contact my Lawyer in this regard. Regards Vinay From: Renier | Streamline Brands JHB [mailto:[email protected]] Sent: 09 November 2016 01:19 PM To: Mahadea, Vinay V Cc:...

Category : Restaurants

(1) Replies

Country : South Africa

Once again Tongaat Nandos has done it with their pathetic customer service. My husband purchased Nando's for over R250.00 on the 03/11/2016, he repeated the order several times to the cashier.the chicken and strips and rice was to have extra sauce(this was not the first time that our request was ignored) when he got home to our dismay...the order was not as requested. I called the store and spoke to the manager named Thando. i advised her on what had happened, she in return said that...

Category : Restaurants

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Country : South Africa