Retail Complaints

Good day. I have 2 complaints. Firstly a few months back, I purchased 3 bras at Pep. When I wanted to wear one of them, it had been sewn together incorrectly & would be uncomfortable to wear. I didnt have my slip anymore but asked for an exchange of item. They wouldnt do it. Secondly my son purchased a dress for me for christmas. It was too small. It still had the price ticket on because he wasnt sure of th size. He also didnt have the slip. In both cases I wasnt asking for them...

Category : Retail

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Country : South Africa

I placed & paid for an order on the 21st of November 2018, the order was then cancelled when my wife called homechoice she was told that the order was cancelled due to nonstock. I have been calling Homechoice for a refund since then, I have been sent back and forth up to date. Today my wife and I called again, we spoke to Ncedo who confirmed that the money is reflecting on their side but was clueless as to what should happen next. He said a lot of thing that did not made sense, like I...

Category : Retail

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Country : South Africa

Lay -byed kitchen cupboards at Fair price then made the Final payment on the 24th December. They were delivered on the 27th December 2018. We were then advised that they'll be fitted within the next 7days, the 7days passed on the 5th January 2019 and nothing happened however I still decided to give them a couple of days. By the 10th January I called the shop to find out what's the delay only to find that the Sales Person (Mandla Msingizane) never made a copy of our slip to give to the fitter...

Category : Retail

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Country : South Africa

I bought a Azumi mobile phone which the battery (model: BP-50AH) got fat/swollen and I tried getting it from different shops in Qwaqwa (free state), Bloemfontein (free state), Welkom (Free state), Newcastle (KwaZulu Natal), Johannesburg and Bethlehem (Free State) with no luck But the Lady Manager in Bethlehem was so rude, unfriendly, unwilling to help as I asked her to help me order a new battery or give me a supplier number to call so that I can order it myself That girl doesn't...

Category : Retail

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Country : South Africa

Time: 13:40 Date: 10-01-2019 Humilated and accused before Clients A promise you made – is not a promise you keep. The complaint was –placed prior to time mentioned. Please, I challenge you; watch your in-store video’s to see if I am lying! I saw, ”PNP288 PB F/M Coun Book”, (as per your cash slip) advertised at R10.95, as per red special notification. I queried this with the public bar code/price utility. Product was shown as R17.95 or R17.55. My camera could not...

Category : Retail

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Country : South Africa

worst service ever, i received a voucher from the fotchini group that did not work and it was expiring on the 31st December , i sent emails , called a nd i was advised that someone is sorting out my query, its now a month a later , voucher has expired and still no asnwer , called them spoke to incompetent consultant that dont know what they doing , ask to speak to someone senior, spoke to some guy who promised me feedback , and I am still waiting for feedback.

Category : Retail

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Country : South Africa

On the 23rd October 2018 I have purchase a Sealy bed from beds online SO02087 / Order 3838. I was then contacted by Jenni Ball confirming delivery on the 10th November 2018. By the 19th November 2018 I have logged a complaint with Jenni Ball explaining to her that the mattress is faulty. Jenni Ball then informed that an Assessment needed to be done before a replacement can be done, whereby this was done a week later. After numerous emails to inquire about the replacement mattress I have...

Category : Retail

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Country : South Africa

Pep Southgate can not care 1 jan 2019 11:26 One of these sharp pegs poked my son in the eye when sitting and fitting a shoe,he turned to see for more variety and it went straight in his eye at PEP in Southgate. .... There were no staff members on floor to report this and only got hold of the security that said he will tell them.... Asking for the manager, Mimi was busy on the computer and gave me the "what do you want" look, listened uninterested and then reply that they would remove...

Category : Retail

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Country : South Africa

Pep Southgate can not care 1 jan 2019 11:26 One of these sharp pegs poked my son in the eye when sitting and fitting a shoe,he turned to see for more variety and it went straight in his eye at PEP in Southgate. .... There were no staff members on floor to report this and only got hold of the security that said he will tell them.... Asking for the manager, Mimi was busy on the computer and gave me the "what do you want" look, listened uninterested and then reply that they would remove...

Category : Retail

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Country : South Africa

Share Comment Report TRUWORTHS LACK OF MANAGEMENT - CLIENT CUSTOMER SERVICE (OR LACK THEREOF). I received a birthday gift (24 December 18) from a friend who purchased it at Truworths. Unfortunately the top is a bit small and I wanted to exchange it. I went to Truworths at Table Bay and explained this. The person 'managing' the shop, a young lady said she had to call her boss as she required a receipt. Again, I explained, it was a gift, the tag was still on the top, but seeing as it...

Category : Retail

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Country : South Africa

On October i bougt a bed at Home choice, they told me that they dont do delivery at Khayelitsha and if they do i have to pay the amount around R500-R600 , i collect it myself, now when i call their customer service to assembly the bed they told me that i never pay for assembly fee and NO one from homechoice told me about the fee now they say i must do it my self also they say it i did something wrong they not going to take it back

Category : Retail

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Country : South Africa

In October 2018 I took delivery of a lounge suite I purchased from Coricraft Clearwater branch. Upon receiving the couches I noticed that the cushions were not properly filled and made a request to Coricraft to have them filled which was done in November/December 2018. The cushions were returned to me 2 weeks ago with stains of on 4 of the cushions. I have contacted Coricraft a number of times to lodge a complaint and request that this be rectified. I am yet to receive a reponse from...

Category : Retail

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Country : South Africa

In October 2018 I took delivery of a lounge suite I purchased from Coricraft Clearwater branch. Upon receiving the couches I noticed that the cushions were not properly filled and made a request to Coricraft to have them filled which was done in November/December 2018. The cushions were returned to me 2 weeks ago with stains of on 4 of the cushions. I have contacted Coricraft a number of times to lodge a complaint and request that this be rectified. I am yet to receive a reponse from...

Category : Retail

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Country : South Africa

I purchased doors from Kingdom doors in Lenasia on the 01 December 2018 ,the value of the doors is R15650.00. I called on the 6th Dec 2018 to confirm that the doors should be delivered and installed on the 10th December 2018 they did not deliver ,I called again on the 13th Dec and I was promised that the doors will be delivered on the 18th Dec 2018 still they did not deliver. I called again on the 20th December the doors are still not delivered. Unfortunately they are closed for the festive...

Category : Retail

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Country : South Africa

I visited one of pep store ( khayelitsha site b at nonqubela link)to send a parcel. And the lady whose name is Nonkosi said she can't help me. I must first get the contact number of the store that I'm sending the parcel to. And now I'm wondering if since when do we need to provide contact numbers of the store and as for that matter I went to diffrent branch of which they didn't ask me for contact numbers of the store. So I felt like she was refusing to help me.

Category : Retail

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Country : South Africa

i purchase some items on the 20th November and then i paid cash using my debit card,surprisingly my account was debited again on the 15th December without my knowledge i only saw it on my statement that i was debited twice,my question is how did they debit my accounts without myself purchase the items on the 15th,i spoke to one of the floor manager her name is Millicent in Rosebank on the 18th and she said she will call card division to investigate,i am still awaiting for the feedback until...

Category : Retail

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Country : South Africa

NO ONE SEEMS TO WANT TO ANSWER THE CALL CENTRE. I HAVE BEEN WAITING FOREVER AND WILL WAIT FOREVER MORE FOR MY ORDER. WAT GOOD IS IT TO STATE PLEASE CONTACT CALL CENTRE IF THE CONSULTANTS DO NOT ANSWER!

Category : Retail

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Country : South Africa

Good day I work at game Vereeniging. am writing this because I do not know who else to go to. Since our store sec has gone to maternity leave they appointed a lady to take over her place and she has been cheating the system and adjusting the clock-inns. I think our store manager is aware as he changed her and she moved back to the floor, but she sill had access to the system because the last time she did that fraud was the weekend of the 16th of November 2018 and till know no discipline...

Category : Retail

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Country : South Africa

GOOD DAY MY NAME IS ANONYMOUS,I WENT TO ON THE 15/12/201/ 15:54:57 ACKERMANS STORE AT 1386 IVORY PARK SHOP 7 KOPANONG SHOPPING CENTER REVERSIDE STREET TEMBISA ONLY TO BE ROBBED MY PHONE AT THE TILLS.I PUT MY CELLPHONE ON TOP OF THE COUNTER WHEN I WAS PAYING I FORGOT IT WHEN I LEFT BUT TO MY SURPRISE WHEN I WENT BACK TO THE STORE THE LADY WHOM HELPED ME HER NAME ON THE SLIP SAYS(GLANTINA)WAS SCARED AND LOOKED SO HORRIFIED WHEN SHE SAW ME.I WENT TO HER TILL AND TOLD HER I LEFT MY PHONE ON...

Category : Retail

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Country : South Africa

Markro Online Service is the worst service I have ever experienced. I placed online order for my Christmas presents on the 1 /12/18 to be told that I should have my order in maxium 10 days. It is now the 18th December and the order is till pending. I spoke to call centre manager Anthony Vermeulin and sent an email. Promised to get back to me 16th December and would either refund me immdeiately or the parcel will be delivered on Tuesday. No email response no phone call. I call the...

Category : Retail

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Country : South Africa

I ordered a deep freeze and a coffee machine online from Makro on the 22.12.2018. Today is the 13.12 and still no delivery. Their delivery policy states 7 to 10 working days. I have phoned the call centre everyday to try and find out what the delay is. Amongst the many excuses I was given, I was told that I would "eventually" get my order. Today is working day 15 and still nothing. Very disappointed, will never shop at Makro again.

Category : Retail

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Country : South Africa

So I went in the shop to purchase a dress for my daughter that I had asked to be kept aside the day before. And when we were at the POS wanting to make the purchase the rudest cashier out all time was showing no interest in serving us. We gave her a voucher that I had received on my phone from a previous purchase but when the voucher did not pick from her side she was not even making an effort to see what the problem was...her face was saying it all (uninterested and bored).I was so annoyed I...

Category : Retail

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Country : South Africa

I bought furniture at bradlows in Kimberley in January worth R29000 in April one of the kitchen cupboards I bought broke I reported it after taking their own time they sent someone to fix it then in November the same cupboard and another one broke in fact all 3 cupboards r broken I called and reported the items but nobody has come back to me I called the store the branch manager said she couldn't do anything as she is waiting for feedback from head office I asked her for a reference for my...

Category : Retail

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Country : South Africa

I opened an edgars account and I realised that my instalment is not going down and I asked that lady to check weather is there anything added to my account and she said it was 2 magazine's one was R30 something and the other one was R70 something I than asked than asked them to remove the magazine and reverse my money than it took me months and they lie and say they will call back after 48 hours not once have I received that call even today I'm struggling for them to reverse my money they...

Category : Retail

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Country : South Africa

I bought five pairs of size one shoes for my daughter, I just wanted to exchange them without the slip but they refused to assist me. She didn't even wear them. Pathetic service.

Category : Retail

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Country : South Africa

i paid my account at identity westgate mall and i asked for the statement and a new balance the consultant told me that my account was handed over to the lawyer (MBD) and i was not supposed to pay in that account. they refused to refund me so that i can pay into the right account.

Category : Retail

(0) Replies

Country : South Africa

Good day I have placed an order from Superbalist on the 23/11/2018,payment was made and up to now I have not received my order. As per delivery tracking I was suppose to receive order 30/11/2018 but nothing at all.I have tried to contact them numerous times but no luck.

Category : Retail

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Country : South Africa

I'm very much disappointed and disgusted by the bad attitude received at the dis-chem the Glen, on the 1/12/2018 I went in to purchase some items which one of them was Ponds products and it was on promotion. However the after the cashier close the sale on the till it didn't deduce the original price. I went with the cashier to the shelves to confirm whether the product was indeed on promotion, to cut the long story short the supervisor was called to help, to my Shock that lady was not...

Category : Retail

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Country : South Africa

I HAVE BEEN TRYING TO CONTACT KIA SOUTH AFRICA FOR MORE THAN A WEEK. WHEN SPEAKING TO AN AGENT THEY HAVE LITTLE OR NO INTEREST IN ASSISTING ME. COMPLAINTS DEPT. DO NOT ANSWER THE PHONE. RESULT NEVER BUY KIA. IT WILL BE THE BIGGEST MISTAKE YOU WILL EVER MAKE.

Category : Retail

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Country : South Africa

whom it may concern I went to Charles & Keith store( Menlyn) to pay my account on the 24 November 2018, and purchase a bag. The was only a casual in store,who did not greet me and could not assist me. She stated that no one was in store therefore she could not help me, I asked her to call them and she said No she won't call them. The store manager Natasha and the sales advisor where not in store. They came back minutes later after I have been waiting, with a couple of things they had...

Category : Retail

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Country : South Africa

I bought a washing machine in January at game jubilee mall I received in March after a battle three months after using it it broke down.i have been calling trying to get it fixed as it was/still under warranty but I got nowhere.im being send from pillar to post and now the year is over and I'm still sitting with a Brad new not working washing machine.

Category : Retail

(0) Replies

Country : South Africa

I am really disappointed with the bad service I got from your store in Stanger ( Kwa Duguza ) this Sunday. The staff are really unhelpful and rude. They just don’t want to assist. No one greets or even smiles and when you ask for assistance it’s almost like We are disturbing them from their personal stories. They act as if they are doing customers a favour to assist. I am a regular customer at this store and the service is really bad. I am an Indian female and they start to talk to...

Category : Retail

(0) Replies

Country : South Africa

I am really disappointed with the bad service I got from your store in Stanger ( Kwa Duguza ) this Sunday. The staff are really unhelpful and rude. They just don’t want to assist. No one greets or even smiles and when you ask for assistance it’s almost like We are disturbing them from their personal stories. They act as if they are doing customers a favour to assist. I am a regular customer at this store and the service is really bad. I am an Indian female and they start to talk to...

Category : Retail

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Country : South Africa

I have attempted to obtain the Dischem Softi Protective Stress Pads from various Dischem Pharmacy but seemingly no stock. I find them the most comfortable pads as I suffer with a bladder problem. Do you still manufacture these items. I have been using them for many, many years and all of a sudden cannot seem to be able to find them. Please advise whether this item has been discontinued.

Category : Retail

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Country : South Africa

GOOD DAY, MY NAME IS ZONDI.I BOUGHT A DOLL FOR MY DAUGHTER AT SHOPRITE NEWTOWN JUNCTION ON THE 9/11/2018 THAT WAS MARKED DOWN. WHEN I GOT HOME MY 3YEAR OLD DID NOT LIKE THE DOLL,ACTUALLY SHE WAS SCARED OF THAT DOLL. I WAS NOT WORKING THE WEEKEND SO I WENT BACK ON THE 12/11/2018 ASKING IF I COULD EXCHANGE IT, TO MY SUPRISE I WAS TOLD THAT REDUCED STAFF ARE NOT EXCHANGED.I ALSO WORK IN RETAIL AND ACCORDING TO MY UNDERSTANDING A TILL SLIP SHOULD SPECIFY THAT FOR CUSTOMERS.I ASKED TO SPEAK TO THE...

Category : Retail

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Country : South Africa

I CALLED HOMECHOICE SEVERAL TIMES TO GET MY STATEMENT, I HAVE BEEN PAYING MY INSTALLMENTS BUT I HAVENT RECEIVE ANY STATEMENTS, I TRIED TO CALL THEM AND THEY SAID THEY ARE TRYING TO BE AS GREEN AS POSSIBLE AND THAT IS WHY THEY DONT SEND STATEMENT BUT THEY WILL SEND A CATELOQUE EVERYMONTH VIA POST, WHAT KIND OF THE COMPANY WHO DOES THAT, I ONLY NEED MY STATEMENT. IS IT TOO MUCH TO ASK????? PLEASE HELP ME

Category : Retail

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Country : South Africa

I bought a canopy from beekman Silverton, in Pretoria in December 2014. Painting on the canopy and other things were of a poor quality. I register the problems with them and they promised to come for the canopy in January 2015. They refused to come and collect it as promised and wanted me to bring it. They only came to collect it on 27 January 2015. At that stage I was not happy with their service and demanded that I be refunded. They refused to refund me. I took the case to Scorpion Legal...

Category : Retail

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Country : South Africa

Benna Bok advertise products on sale, only when you order, you are informed that they do not have stock and there is a waiting period. I ordered and paid on the 28th of August and when I was informed of the waiting period, I then cancelled my order the very next day (I needed the travel bag for an overseas trip in September), only to be informed that they will now deduct 25% as a cancellation fee - they have not had any expenses as I cancelled immediately. They keep on referring to the T's...

Category : Retail

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Country : South Africa

With regards to my earlier complaint, I would also want to add that Cellinah said to me "You people are always like this" (during our telephone conversation) When I asked her what she meant, she didn't want to reply - I am sure you will be able to make your own deduction on this and hope that you act on this in order to keep customers

Category : Retail

(0) Replies

Country : South Africa

I wanted to return goods to Sheet Street Branch [email protected] at about 14h00. As I paid with a debit card, they can apparently only return cash. They said I must come back or go to another store!!! (already been to Centurion with same excuse) The manager, Celinnah, was then phoned to speak to me telephonically - she was EXTREMELY RUDE, insinuating that it is not their problem. The phone was put down in my ear twice! This empluee is in no way an asset, but a liability, to the store and should be...

Category : Retail

(0) Replies

Country : South Africa

Good day I bought a shoe at Charles & Keith mall of Africa about a month ago and I noticed that the shoe is cracking I took it back cause I work at Charles and Keith and gave it to my manager she then told me that the shoe was small and it has stretched then she sent our franchise manager a picture of the shoe and then I was told that I will not get any refund or exchange but I'm so surprised because this is a quality brand and it's suppose to last me but I'm being treated badly had it been...

Category : Retail

(0) Replies

Country : South Africa

Just phoned RCS and requested a statement on my account. I lost my job and are making payments as I can. Now they are refusing to give me a statement because it is not in their policy. Really, this is just unacceptable. I need to see my statement which is totally in my right. Please assist

Category : Retail

(0) Replies

Country : South Africa

Went to pep cell store 4300 to pay my home choice account and a cashier made an error and send the money to Multichoice account instead of home choice account.I immediately show the cashier the mistake she made and she just ignored me an d continue serving other customers on the line. I ask other lady in the store to resolve the matter she then told me she won't help me I must go to the person who was assisting me,I asked for the manager and she told me there's is no manager, the lady by the...

Category : Retail

(0) Replies

Country : South Africa

I placed and paid for leather shoes and a bag that were on promotion on 7 July. Below Banking details and order number received via e-mail. I have requested feedback on Facebook Messenger as well as e-mail. Initially they responded to my requests saying that they will get back to me. Now they do not reply on ANY kind of communication. Our bank details Bella Bok (Pty) Ltd (Trading As Benna Bok): • Bank: FNB • Account number: 62749300307 • Branch code: 250655 Order...

Category : Retail

(0) Replies

Country : South Africa

Hello Peter I had a contract with MRP Mobile it expired in May 2018. At the end of April I had to pay R498.00 which for the two years I had the contract never used more than R200.00 a month. The worst was that the last time I used the sim card in February 2018. I query it they said the sim has used on data of I know did not used it and some else could not have use my card because I stay alone. I send three emails to their customer service to cancel my contract and they did not. Now...

Category : Retail

(0) Replies

Country : South Africa

I bought an Iron in JET MART NORTHGATE on the 29th of June 2018 and now its not working. I called Jet Mart in Dobsonville to ask if I can exchange the item without the receipt cos I lost mine. I can remember her name but she said she will call me back and she never did. I also work in retail if a customer doesn't have the slip we ask for the purchase date and assist them it doesn't matter if it was bought on cash or account. I'm sure there's something that can be done about it but it seems...

Category : Retail

(0) Replies

Country : South Africa

I have lost my phone on the 4th of September last week. I visited Vodacom on the 05th for a Sim Swap, they could not assist due to the fact that I needed to obtain a letter from Edgar's & Jet Rmcs stating that my airtym top up contract has been canceled. I then visited Edgar's store @ Sandton city and they could not assist me, and gave me the number stating that the office is already closed. Friday I called the Rmcs office and was assisted after holding on my cellphone for 22min before I...

Category : Retail

(0) Replies

Country : South Africa

I had a personal loan with Woolworths for 4 months and I settled this account as per e-mail received, only to find out the reference given was incorrect ,accounts is not yet closed and i'm now owing them +- R120.00 and i'm not prepared to pay them cause I paid it on time, and I haven't received any feedback, I have send several emails and no 1 is returning my calls. their service is so bad and pathetic,i will never open any account with them

Category : Retail

(0) Replies

Country : South Africa

I signed a contract in February, before I can start the gym I decided to further my studies and realize I won't manage the time. I decided to stop the gym before I can even start. I was told I have a 12 month contract with them so I have to pay cancellation fee. Knowing that I have signed the contract I went back to read the contract and found indeed I have to pay cancellation fee. My question is for which contract since I realized their application form is between 1, 12 and 24 months but in...

Category : Retail

(0) Replies

Country : South Africa

On the 9th of August 2018 I have placed an order with Home Choice (Order nr 30845741). To my dissatisfaction I have not received my order which was placed a month ago. I had made several calls with reference numbers given to me (Ref : 220 233 295/758 877 268) to enquire about my order. I had not received a single tracking number to allocate my parcel. Several trips was made by me to the Post office at my expense with no avail. This is my instruction to cancel my order immediately, I...

Category : Retail

(0) Replies

Country : South Africa

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