Retail Complaints

I went to their gugulethu store and was disrespected by their cashiers for 2 hours unnecessarily. I went to buy a 1voucher airtime and was made to wait for no reason because nobody has the decency to ask if you need any assistance.Customers who came after me to buy the same thing were given assistance due to the favoritism that goes on in that store. Their queue systems are horrendous and chaotic, their customer service is atrocious and appalling plus their head office did not even reply to...

Category : Retail

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Country : South Africa

The seat covers of the sofa were torn due to incorrect stitching. After repair the covers were too small, which created a space on the sofa in between the 2 pillows/seats, which was uncomfortable and looked terrible. After many enquiries one of the employees at the shop (Mall of the North)said that we could choose another cover for the sofa. I asked about the time frame within which this needed to be done. The person assured us that there was no time frame. Later this was denied. They...

Category : Retail

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Country : South Africa

I went to Rage shoes and clothing in The Junction Mall (Philippi, Cape Town) on the 25 April 2019. I saw a dress that caught my eye on the window display for R189, I went inside the store, looked at the military belted dress it had a R329 tag i asked the lady who was at the till that day, why it has a different price outside,she didn't answer nor bother to go look at the price displayed outside. I then asked her if do they have any XL she said yes, I then left that day. I came back to...

Category : Retail

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Country : South Africa

I bought the school pens for my nephew at pep stores (albert Luthuli str & tembi piliso, JHB) only to find that the size was a bit big and went back to the shop to exchange but I lost the slip and when I was purchasing the item I swiped using my capitec bank card which I have a sms on the phone. the Lady by the name of Shayde refused to exchange the trouser for me. could please assist as I cannot alter the the trouser and just needed the small size instead. Rebecca 081 583 7714

Category : Retail

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Country : South Africa

Poor Customer Service by Finrite A review of Finrite Administrators by Phiwokuhle H on 2 May 2019 Good Day, My name is Phiwokuhle Phil Hewu my ID number is ********** 257089, contact number is ********** , i had a credit account with The Foschini Group (TFG) where i also took out a cellphone insurance. On the 10 April 2019 I visited my nearest branch under the TFG group which is Sportscene Midderstad Mall in Bellville to settle and close my account a gentleman by the name of Rodrick in the...

Category : Retail

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Country : South Africa

While we always appreciate the support of the community, we cannot condone that our name be used for fraudulent purposes. A collection box for toiletries has been placed at your till points since October 2018. This was done by arrangement with the Store Manager. A sign stating that the goods collected (donated by Clicks customers) is for Hope House Children’s Home is prominently displayed on the box. On numerous occasions I have visited the store in person, and have spoken to the...

Category : Retail

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Country : South Africa

makro spingfield they refuse to take back their useless steamer (it takes 5 min to iron 1 garment) and give me a conventional iron or a full refund. im very disappointed with their service. Ref 2571185

Category : Retail

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Country : South Africa

On the 28 of April 2019 i went to Ackermans Vosloorus Chris Hani Mall. I got the worst service ever from the cashiers Busi and Nomsa. I went in store to activate an account which i opened on line i received an SMS to go in store to activate the account, SMS stated that i should go in store with my ID, i did just that however when i walked to the cashier by the name of Busi i greeted her and she greeted back after a while with an attitude i then gave her my ID and advised her i would like to...

Category : Retail

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Country : South Africa

Nkele Maganedisa Contact 0716205504

Category : Retail

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Country : South Africa

on Saturday 20-04-19 at 12h20 green cross in loch logan waterfront put up a notice that they will be closed for 15minutes. I waited for more then half an hour. Service in that store has been very poor. What a waste of my time!!!!

Category : Retail

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Country : South Africa

10/03/2018, my daughter age 15 and I went to buy ballroom dancing shoes for the first time. As this was our first time, we expected the staff of Turning Point Ballet and Dance Supplies Fairy Glen to have the knowledge to assist us. Sales Consultant Bronwyn had no idea what she was doing and sold my daughter shoes that was way to big for her to dance in and secondly sold be 2 different shoes - same style but different makes. When we got home, I once again tried on my size 4.5 shoes, just...

Category : Retail

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Country : South Africa

I bought a bunk bed for my kids at Mr price home last year in December 2018 and paid for delivery and assemble fee. he bed was not assembled correctly and the wood had yellow marks.. I called to complaint and the said they were gonna replace the bed and it was in January 2019. till now I haven't got a replacement then I called them again on the 28th march and asked them to come collect the bed cause I needed a refund so that I can buy another bed and another store , they said its gonna take 7...

Category : Retail

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Country : South Africa

Good day, I have purchased a bed with homechoice May 2018, then on the in September the bed had a problem, the called Homechoice for pick up, a guy called and then I gave him the bed, after 2 weeks I am called by restonic claiming to collect a bed I was shocked as the bed has been taken, I called homechoice they told they can see anything in their system or who collected the bed I laise with lady her email address s '[email protected], she promised to help after November she stop...

Category : Retail

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Country : South Africa

I visited a shop in Diepsloot Bambanani, i bought a per of shoes on the 21st march 2019 for R241.00, i was assisted by lady called Prudence. after i went out of the shop and i was already inside the local taxi. when i was about to pay the taxi, i notice that my change is short of R20.00. i went back to the shop a week later and they told me that Prudence is off sick i should come ba ck the following week. i went back on the 06th April 2019, to my disbelief, Prudence denied everything even...

Category : Retail

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Country : South Africa

I ordered to this lady called Nomsa Dlamini, my order took look more than 30 min waiting on my lunch, and i had to go back to work they even complained about me coming back late.

Category : Retail

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Country : South Africa

Purchased a fridge online as mine needed replacing on the 27/02/2019 as of today 01/04/2019 I have still not received it, after numerous calls to the helpline I'm eventually told there is no stock, I do a lot of online shopping and the norm is once you reach checkout it will inform you whether there is stock or not including Makro's site. This morning I went to Makro to try and resolve this problem only to be told there is no stock and that the system is not accurate as far as stock levels...

Category : Retail

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Country : South Africa

After almost month and half incorrect parcel delivered I have not received refund. been giving the run around and lack of consistency from customer service department and facebook no one bother to actually resolve my issue this must be the worst service I have ever received from any company world wide. I am ashamed to think this is how they treat every complaint just let it carry on hoping I will just give up in receiving my refund for online order that I did not get cause who ever pack the...

Category : Retail

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Country : South Africa

Mr Mbulelo Lande and Ms Mary Jane Roberts they bought 2 tickets at a cost of R1720 for both of them. no explanation had been received from Shoprite consultant about the policy and they agreed that shoprite doe not explain anything to the customers. the problem is that they missed the bus that they supposed to take due to illness but when they try to claim back the money the eagle liner call center said that the money had been forfeited. Service Number EL 3070 and EL 3071. we are kindly...

Category : Retail

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Country : South Africa

Hi my name is Zalde I have a 3 year repair and service guarantee my microwave is not working took it to fair price Southgate tho Lani advised all of a sudden the microwave was tampered with and therefore will not repair any excuse not to fix and according to me this is a lie I requested to speak to the manager Dawood his receptionist Antoinette kept taking messages for the past month and I was not called till today this is bad service and I will never purchase anything at Fair price and will...

Category : Retail

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Country : South Africa

I walked in at pep home store kzn Empangeni Shoprite centre the manager Mbali and 1 of her staff were busy showing each "I don't know what on a slip" by the cash desk and a cashier was busy with customers paying...as I walked in I greeted and asked if it's possible for me to pay for my DSTV the manager and her mate just looked at me and continued with their business...a guy walked out from the office and managed to answer so I asked why are they ignoring me he just said "you know how you...

Category : Retail

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Country : South Africa

Good Day Just experienced the worst bad service ever at Ga-Rankuwa Shoprite,by a a lady from the parcel counter didn't get her name well but let me describe her ,she light in complexion ,slim, has dread locks ,and tall at height,she was at the parcel counter today at round about half 2 this afternoon,I give her my ticket for my goods and than she puts a plastic in front of me ,and I tell her,it's not mines,and she started saying with attitude voice ,who said it's yours,plus it's not your...

Category : Retail

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Country : South Africa

I have always looked up to Checkers as a good Global Citizen until now. I have read various customer complaints and it made me think. I have a very close relationship with an Employee at Checkers. This is where things started making sense. They use their employees as slaves. Which Employer requires their staff to work 14 hours a day without overtime and when requesting for assistance are told by their superiors that it was not their problem. When granted leave you are not permitted to go any...

Category : Retail

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Country : South Africa

I'm so sick and tired of getting the same crap service and attitude from the same cashier at pep stores good wood mall!!! I was there early this morning even though it was load shedding I was there to take out a laybye as I cannot now with the holidays walk up and down with them...I walk in I greet the cashier by the door and pass her the slip and ask her if she can please fetch it I would like to take it out. Firstly she tells me You can't take a laybye out and that how do I expect her to...

Category : Retail

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Country : South Africa

I bought baby formulae and upon getting home realised that it had expired in 2018, See pictures attached. When I returned the formulae the supervisors said its Nestle whom I must contact. They did not apologise or even refund or replace with a new product. I was caused to wait for more than an hour. Nestle phoned me few days after and told me that Spar is responsible to inform them of expired food. Nestle agreed to replace the formulae but I am not happy how the supervisors treated me as...

Category : Retail

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Country : South Africa

I have personal loans with Woolworths and they are all on a debit order, on the 24th February I have paid cash settling the 2 loans plan and on the 1st March debit order went through , today on the 12th March I have received my new statement and the loans I have settled are not settled .When I call they tell me lot of stories. I am so angry and disappointed as I have been their client for over 15 years .

Category : Retail

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Country : South Africa

On the 11th of March 2019, I went to Pep stores in Kempton Park central avenue.I went there to pay DSTV and the cashier that goes by the name of Mpho was very rude towards me.He started saying he doesnt know what an extra view is and he called the next customer,I tried to explain but he just shouted at me and I told him I'm going to report him and he told me he can even give me the numbers. Now tell me, is that how pep stores offer their services to customers.

Category : Retail

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Country : South Africa

RCS IS THE MOST PATHETIC SERVICE PROVIDER IN SOUTH AFRICA ....THE CUSTOMER SERVICE IS NON FUNCTIONAL ...THEY DONT ANSWER THEIR PHONES I SPEND 5 HOURS HOLDING ON FOR ASSISTANCE ...TRIED TO CALL OTHER DEPARTMENTS WITHIN THE GROUP ONLY UNFULFILLED PROMISES TO CALL ME BACK ...THIS COMPANY IS CAUSING EMBARRASSMENT TO THE CLIENTS

Category : Retail

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Country : South Africa

I bought a Hisense Fridge (Black Mirror)on the 15th of October 2018. I started experiencing problems with the Fridge in November, the freezer is full of ICE to a point that we cannot open it. The temperature was set to 2, I then decided to switch off the Fridge for 2 days in December 2018, defrost and the remove the ICE. I switched it on 2 days later and the temperature was set to 2 decrees. To my surprise the freezer was full of ICE again to a point that we struggled to open the shelves,...

Category : Retail

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Country : South Africa

I went to one of PEP store in Johannesburg at ellof Street store code 8432 today with my friend to get some winter clothes for the baby at around 14:25 or 14:36 and I ask the sales lady who was next to me if I can get a different colour of baby fleas I was holding on my hand she just said u will find it by the entrance with an attitude I went and look I couldn't find what I ask for I went back to her only to find out that she has spotted goods which was in inside the plastic hidden under the...

Category : Retail

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Country : South Africa

I went to totalsports menlyn main to do an exchange for tekkies for my little girl.. The shoes were bought buy her father who went to the shop in vaal mall (we stay in pta,myself and the luutle one) and they fitted them and she said the shoes were fine and fitting, so yesterday we took a walk to KFC so she wore the shoes he couldn't last we got to KFC n we took them off because she was complaining that the shoes are too tired and they hurting he. So today I went to menlyn main because they...

Category : Retail

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Country : South Africa

I would like to complain about the bad service i received on the 07/03/2018 at Legit stores springs mall , i had an item that i was intrested to buy although it was not the fitting size i asked the sales consultant on duty to check from wich store i should be able to go purchase it from and she rudely asked me what exactly am i asking her to do and rudely grabbed the item from my hands , and searched from the system and just told its available at certain stores and left me asking myself what...

Category : Retail

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Country : South Africa

I was tortured by an employee today at Mtubatuba Pep store ..store number 4132 her name is Nothile.she rung artym instead of data bundles.when I gave back her airtym and asked her that I didn't want airtym she talk all bull shit infront of customers and shout at me saying IAM bluffing..she took that airtym and rung data bundles and throw them to me.i don't know how she works with customers if she don't know customer service.she has no dignity and respect.and she doesn't value me as a...

Category : Retail

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Country : South Africa

Online order of cake & flowers for birthday celebration. Order arrived at security complex with insufficient detail of recipient. ie partial/incorrect name and wrong phone number. Complex security unable to determine which of 70 resident was the intended recipient and, with the incorrect phone no.,could not notify intended recipient, so delivery was aborted. No response to e-mail requesting refund.

Category : Retail

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Country : South Africa

This has been a re-occurring problem at Pick and Pay Moffett in Port Elizabeth, but today took the cake. A person only has a certain amount of time to spend out of office during their lunch time. Today I go across toget something at the hot food counter for lunch, and saw a A4 BOLD sign advertising prawns at R99.90. I took a box and went to the least busy till. On getting to the till, I asked the lady to double check if the price was correct as it has happened before that products were...

Category : Retail

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Country : South Africa

Reference of bracelet handed in: JR124/75 9ct gold chain 1.6 g. Only the clasp was broken and I handed it in to replace the clasp. Received bracelet back in 2 broken pieces with clasp still broken. Handed a very sentimental bracelet in, in perfect condition (with only a broken clasp) and received back in 2 pieces! Cape Jewel Paarl Mall with contact person Iris just seem to ignore how bad their service really is! This behaviour of a jewellery store and the treatment of a...

Category : Retail

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Country : South Africa

I went to a Dischem store on the 14/02/2019 to collect a prescription i was sent to the pharmacist on duty by the name of Elna Jacobs ,at that time the medical aid had not received an update to authorize the prescribed medication, The Pharmacist then suggested that she would send through the prescription to the medical aid and would inform me after a few days on the progress i waited until the 20/02/2019 then decided to go into the store , i was assisted by another pharmacist on duty although...

Category : Retail

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Country : South Africa

My wife bought huggies in July 2018 and it was a defective product. BARCODE : 6001019905496. I sent them an email immediately and the defective product was collected 15/07/2018,since then I haven't heard a word from then. I will never recommend anyone to buy products from this manufacturer because their after sales service needs a lot of improvement.

Category : Retail

(0) Replies

Country : South Africa

GAME CANAL WALK ,Where do I start, this has been a terrible experience, I have worked in retail and with customers for 14 Years, I have never experience something like this. First It went ok and then nothing but downhill from there. I didn’t have a invoice and they gave me a manual one, wish I praised them as much as they should be. My phone Hauwei P20 LiteLCD started to malfunction to the point where I couldn’t see anything on the screen. I took it in as in my mind this would...

Category : Retail

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Country : South Africa

through my policy upgrade, the box fashion sent me a free gift. then they asked numerous times for me to join as a member with a fee that is payable for 3 months then you receive a gift. I said no I cant afford it. but to my disgust they debited my acc on the 1st Feb, when I sent an email to be re-funded, I was told no refund it is a membership fee. this I will not leave, I want my money paid back.

Category : Retail

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Country : South Africa

In December 2015 we purchased a leather recliner recliner lounge suite from CORICRAFT CANAL WALK. In November2018, I contacted Canal walk to notify them of some problems i noticed on the manufacture of the item. I was told that the frame has a 10 year guarantee and that I could lodge a complaint which I did. A person of their staff had come to my home to take some pictures of the problem and I was told to wait for the response. In December I then received an email from Ian Wolmarans(store...

Category : Retail

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Country : South Africa

I HAVE BOUGHT TWO RESTONIC BED ON THE 23 NOVEMBER 2018, PAID CASH. I WAS TOLD I WILL RECIEVE MY BED AFTER TWO WEEKS. TODATE I HAVE NEVER RECIEVED THOSE BED AND THE SHOP SAID THEY DO NOT KNOW WHEN THE BED WILL COME. I TOLD THEM TO GIVE ME ANY RESTONIC BED OF THE SAME SIZE THEY SAID I SHOULD ADD MONEY. MY QUESTION IS THAT WHAT KIND OF THE STORE WILL THEY SELL A PRODUCT THEY DO NOT HAVE AND THEY FAIL TO HAVE AFTER SUCH A LONG TIME.

Category : Retail

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Country : South Africa

Bradlows, what is the issue with your credit department. We applied for credit to purchase a fridge. Credit was approved, we get the documents and see that they have added on insurance and life insurance without discussing with us. We have both household and life insurance so they removed that from the quote. Then I look again at the document, they've added an initiation fee (which is allowed) BUT I have the right to pay that UPFRONT (which wasn't offered) so that I'm not charged interest...

Category : Retail

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Country : South Africa

hi.i bought a king size bed at home choice ,the price was R11000,and a 13kg defy washing machine.to my surprise the matreess was delivered without a base,when I called them they told me the price doesn,t include the base whereas it was advertised base and matress.i,ve been paying R1200 for the whole of 2017 and 2018 I was paying R1010 every month but they called me and say I owe home choice R15000 which included R8000 for the arreas is it possible.can you please assist me Peter.unknown Pretoria

Category : Retail

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Country : South Africa

I bought stylo cell phone at the above mention company in June 2018 ,within a month it just jammed and I took it back to the store for repair and the promise to keep me updated on the repair progress and they never did they only make a follow up wen I'm at the store .the case drag on till August wen I went back and they called their repair service and they said they can't fix the phone they will give me a new phone wen they have a new one on stocked ,so September they called me to come and...

Category : Retail

(0) Replies

Country : South Africa

Good day. I have 2 complaints. Firstly a few months back, I purchased 3 bras at Pep. When I wanted to wear one of them, it had been sewn together incorrectly & would be uncomfortable to wear. I didnt have my slip anymore but asked for an exchange of item. They wouldnt do it. Secondly my son purchased a dress for me for christmas. It was too small. It still had the price ticket on because he wasnt sure of th size. He also didnt have the slip. In both cases I wasnt asking for them...

Category : Retail

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Country : South Africa

I placed & paid for an order on the 21st of November 2018, the order was then cancelled when my wife called homechoice she was told that the order was cancelled due to nonstock. I have been calling Homechoice for a refund since then, I have been sent back and forth up to date. Today my wife and I called again, we spoke to Ncedo who confirmed that the money is reflecting on their side but was clueless as to what should happen next. He said a lot of thing that did not made sense, like I...

Category : Retail

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Country : South Africa

Lay -byed kitchen cupboards at Fair price then made the Final payment on the 24th December. They were delivered on the 27th December 2018. We were then advised that they'll be fitted within the next 7days, the 7days passed on the 5th January 2019 and nothing happened however I still decided to give them a couple of days. By the 10th January I called the shop to find out what's the delay only to find that the Sales Person (Mandla Msingizane) never made a copy of our slip to give to the fitter...

Category : Retail

(0) Replies

Country : South Africa

I bought a Azumi mobile phone which the battery (model: BP-50AH) got fat/swollen and I tried getting it from different shops in Qwaqwa (free state), Bloemfontein (free state), Welkom (Free state), Newcastle (KwaZulu Natal), Johannesburg and Bethlehem (Free State) with no luck But the Lady Manager in Bethlehem was so rude, unfriendly, unwilling to help as I asked her to help me order a new battery or give me a supplier number to call so that I can order it myself That girl doesn't...

Category : Retail

(0) Replies

Country : South Africa

Time: 13:40 Date: 10-01-2019 Humilated and accused before Clients A promise you made – is not a promise you keep. The complaint was –placed prior to time mentioned. Please, I challenge you; watch your in-store video’s to see if I am lying! I saw, ”PNP288 PB F/M Coun Book”, (as per your cash slip) advertised at R10.95, as per red special notification. I queried this with the public bar code/price utility. Product was shown as R17.95 or R17.55. My camera could not...

Category : Retail

(1) Replies

Country : South Africa

worst service ever, i received a voucher from the fotchini group that did not work and it was expiring on the 31st December , i sent emails , called a nd i was advised that someone is sorting out my query, its now a month a later , voucher has expired and still no asnwer , called them spoke to incompetent consultant that dont know what they doing , ask to speak to someone senior, spoke to some guy who promised me feedback , and I am still waiting for feedback.

Category : Retail

(0) Replies

Country : South Africa

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