Retail Complaints

After placing an order, paying and having it confirmed for delivery I was advised on the morning of the planned delivery in an email that the stock was not available and I could get a voucher or refund. No offer of a replacement or alternative for a very carefully arranged gift delivery specially planned for a particular day. Certainly not the kind of service that the Net Florist ads lead us to expect. My first and last experience with Net Florist!

Category : Retail

(0) Replies

Country : South Africa

I bought a phone on the 24/08/2019 at Kempton Park in Festival Mall, Samsung A2 Core. On the 19/07/2020 it started overheating so I took it back to Pep Cell since it had guarantee and they checked it and booked it for repairs. But I was told to come back after six weeks to check if my phone is back. So I did and to my surprise I was told that overheating was caused by physical damage but it's phone system malfunctioning. So I was told to pay for repairs or take it back they can't fix it at...

Category : Retail

(0) Replies

Country : South Africa

I bought a bedroom suite and other furniture in 2018. In 2019 I had problems with the bed squeaking and wasnt sure if it was the mattress or the frame. I lodged a complaint at Rochester Woodmead. The woman who answered the phone said that the factory had not opened during lock down but she told me that she had my complaint and that the technician would come through as soon as they were able to work. I have called her several times and she told me that her Manager was aware of my...

Category : Retail

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Country : South Africa

After i purchased the bed online i noticed that there is a 7-14 day delivery window.Although i respect the requirements i contacted the call centre and left a online message.a Rep called me back and after i explained to her that we are elderly and lost the bed and base due to to a electrical incident and that we are currently sleeping on the floor.She stated that the bed would be delivered on Monday.I have left several online messages and mails but no feedback.Yesterday i called again and the...

Category : Retail

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Country : South Africa

I bought the couches at Fair Price Protea two months ago already the couches stiches are out and we are hardly in the house . I tried callingthe shop but no lucky

Category : Retail

(0) Replies

Country : South Africa

Good morning, I called to report that my Grundig Dishwasher was out of order on Monday 6 July 2020. I was told I would have someone contact me and come out within 72 hours. I waited 3 days and called again yesterday. Was told they could see on the system I had not been contacted, they would escalate my call and someone would definitely call me - needless to say - nobody did. I called again this morning and asked for a Manager - was told the line was busy - was told I would be contacted in...

Category : Retail

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Country : South Africa

I visited Rage shoes Esikhawini, the one located next to Cebolethu Rushing before the shop could close, got there at 16:53 and the lady didn’t even wanna hear a word from me, I just wanted to pay She ended up screaming “ Ey we’re closed” I said but it’s not 5pm yet, she then said aybo we close at 16:50 the next 10 minutes is theirs Than she walked away and left me standing there, making a payment doesn’t even take 2 minutes for God’s sake And why do you have operating...

Category : Retail

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Country : South Africa

Bought the shoes at truworths greenstone mall just wanted to exchange the shoes for something else don't want any cash.I went to their branch in alberton asking for exchange I was badly treated the manager said she wont change for me without a receipt asked to call customer services to explain my story then she went to the back without explaining anything to me after something like 30 minutes she tells me that the area manager says I must remember the date and time.How will I remember the...

Category : Retail

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Country : South Africa

i was in Ackerman's store Philippi center on the 28/06/2020 and i have experienced the most rude, and unprofessional cashier there by the name of RONNY, a customer went there to pay off her lay buy, it was a foreigner lady, the Ronny cashier kept on laughing at that lady until the customer walked out without her even exchanging the items she wanted to exchange, an old man came in wanted to pay his account, and this RONNY guy asked the customer what he wanted to pay, customer said his...

Category : Retail

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Country : South Africa

Had the worst experience at your pep store in greenstone mall on the 28th June 2020 from your staff member named Fifi her attitude was revolting, please sort it out as she gave me and my mother attitude. We went to use the paxi service and we waited close to 25 min before she assisted us with attitude after I went to the cashier who assisted us with the packet. I could see Fifi was just at the back talking with her colleagues instead of assisting us

Category : Retail

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Country : South Africa

On Saturday 2020-03-07 I was assisted by Girly Mahlangu at fairprice kwaggafontein when i purchased the gas stove and the wardrobe and I was told that the wardrobe wardrobe will come in boxes and I must not open those boxes as they will send someone someone from fairprice to do a free assembly. I was told that my items will be delivered to me within 10 working days,on the 20 March 2020 I phoned the store and told them that I have not received my items and I was told that according to their...

Category : Retail

(0) Replies

Country : South Africa

I can not get hold of Edgars onlune. The phone number had been disconnected and my emails are coming back :unable to deliver" All I want to know where is my order number v2000119239 Can you please assist

Category : Retail

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Country : South Africa

On 13/5/2020 I placed and online order with Edgars. They confirmed the order and the order number is 2000119239. I have had 2 other emails from them that they are short of staff and I must be patient. To day I tried to phone their contact number and as per my phone does not exist. It is over a month now and I have not received my order. Can you assist me please.

Category : Retail

(0) Replies

Country : South Africa

I have requested a settlement letter from the 4th informing them that I have a deadline I've calling them since then and today 9th Im notified that I need to wait for another 48hours I'm surprised that calls are recorded because there's huge incompetence noted and no follow or apologies offered for any delays yet my account is also up to date

Category : Retail

(0) Replies

Country : South Africa

I have requested a settlement letter from the 4th informing them that I have a deadline I've calling them since then and today 9th Im notified that I need to wait for another 48hours I'm surprised that calls are recorded because there's huge incompetence noted and no follow or apologies offered for any delays yet my account is also up to date

Category : Retail

(0) Replies

Country : South Africa

I bought online by Rochester (JDGroup) 2 months ago. I have to date not heard from them. I have called numerous times and emailed without any responses. They make false promises.

Category : Retail

(0) Replies

Country : South Africa

I went to mr price on the 2nd of February wanting to do an exchange then they told me that I can't do exchange because my item has expired within a 30 day period....so they refused to do exchange for the manager of Mr price nomsa limpopo mall 710 and I bought with my account and even consumer rules doesn't side with that and they even told me to find someone who can buy the jacket for my self I am very disappointed with their service and their company rules and now I have been going up and...

Category : Retail

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Country : South Africa

I bought a Hisense fone I was advised by a staff member that the fone uses all network sim card when I tryed using it I discovered that the fone I network locked. I returned it to the store they refused to take it back (miss majola manager). I'm so disappointed with the service and I'm stuck with a fone I cannot use.

Category : Retail

(0) Replies

Country : South Africa

On the 10th of January I placed an order online for a drone, a box of lego and a blender. The drone and the Lego are meant to be a birthday present for my daughter who is turning 9. After placing my order and making the payment the system told me delivery would take 7 to 10 working days. The entire time I have been tracking my order which has NOT EVEN LEFT THE STORE YET. On Thursday the 23rd of January (after 9 working days) i sent an email to the email address provided. This email went...

Category : Retail

(0) Replies

Country : South Africa

I own a Huawei P20 PRO which I took via Telkon in September 2018. Phone died on me in Septermber 2019 , phone just switched off. I took it to Somerset Mall Huawei store on the 29 September 2019 and even today the phone is still with them and I am now paying for a service that I am not using which I feel is very much unfair. I have made numerous attempts to make contact with the store and every time I was given a different story that the store is waiting for the parts or a manage will call...

Category : Retail

(0) Replies

Country : South Africa

I did my shopping & went to the fitting room with no staff member in sight once I've located one I was told to go in with no assistance not even checking what I'm taking in and the same applied with coming out. Went to queue & for a good 10 minutes one teller at the till assisting a lady who have not yet concluded her shopping as she went to & fro the teller while we were waiting to be assisted. in that time 4 different staff members went pass without acknowledging us instead they walked...

Category : Retail

(0) Replies

Country : South Africa

I have a problem with Homechoice I reported fraud on the 30th of May 2019 Saturday, emailed affidavit,ID copy. Then on Monday I called to make sure that they received the documents. They confirmed that they received and told me to wait for 90 working days for them to investigate. Fortunately 90 days was over on the 3rd of October 2019. I called them wanting to know what is happening but they said let me be a bit patient they are still on the last stages of their investigation they will come...

Category : Retail

(1) Replies

Country : South Africa

I made a purchase on the Makro on-line website on the 29 November 2019. I made the payment via the website and the EFT function. I also paid for delivery. Now this was done very fast and I was very impressed. I wanted to by my wife a small gift however she did not really want that model so I sent an email on the 30 Nov 2019 to cancel the order. I waited a little and receive a response on the 4 dec 2019 stating that my order has already been dispatched via courier. I was told to refuse the...

Category : Retail

(0) Replies

Country : South Africa

Hi, Yesterday I was at Benoni Lake Mall PQ Shop around 10am. The lady at the entrance I instructed me to leave my backpack at the lady who keeps parcel. I left it but when I checked my cap I bought from Truworths is no where in the backpack. I suspected the lady at the parcel counter stole it. I want PQ to check and get my cap back. That's the only shop I visited after FNB. I warned others never to leave valuables at parcel counter. tx

Category : Retail

(0) Replies

Country : South Africa

My first online order from Truworths will be my last! I only placed this order due to the banner in the header, "PLACE YOUR FESTIVE GIFTING ORDERS BEFORE THE 17TH OF DECEMBER IN ORDER TO RECEIVE THEM BEFORE THE 25TH OF DECEMBER". My order, which contained the majority of the Christmas gifts for my family was placed on: 13/12/2019 08:37 AM In terms of the received Confirmation email: "Standard delivery (3 - 5 working days)" Due to my work schedule being from 6 PM to 5 AM (and...

Category : Retail

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Country : South Africa

Here is the product that I was accused of moving the price by Bongiwe the supervise At pep cape town in mfuleni and the staff

Category : Retail

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Country : South Africa

So yerstaday I want to pep Cape Town in Mfuleni so as so I did my shopping till I went to pay my staff having a duvet to pay that has no original price on only a mark down price of R56 with a red sticker then the cashier scan the borcode than scanned the price of R189 which was not on the duvet when I tell the cashier that's not the price the cashier sad no that's the price than I asked her than why is not on the duvet so she went on till we went to check on the floor when we get there most...

Category : Retail

(0) Replies

Country : South Africa

Just been in Pep N1 City Mall and was assisted by Cleo who provided very pathetic service. She assisted with sending a Pep paxi parcel. She asked for a contact number. I asked her if I should give the number of the person Im sending parcel to, she said yes. She then again asked for a contact number & I gave her the same number. She was then very rude & said in a rude manner "but I said I want ur number the first time". When I told her I did not hear her, she rolled her eyes. Her service is...

Category : Retail

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Country : South Africa

I was paying at this Shoprite u save in klipgat being helped by a lady called Gontse,the lady was rude to me she didn't even wanna give me cash back.i reported the matter to the manager who did not do anything,she told me that she will give her a warning but I was not setifyed the way she was saying it,Usave Shoprite Klipgat

Category : Retail

(0) Replies

Country : South Africa

I bought a Defy Fridge from Russells Furniture in Sebokeng Plaza branch about two months ago ,it's hardly three months and the fridge doesn't work . I called the store and reported the matter to the branch manager Daisy who promised to lodge a complaint on my behalf and also send a technician to come and evaluate . However there's hasn't been any communication coming from them ,while my food is getting spoiled . I called the store today the 18th of December 2019 ,I've since been placed on...

Category : Retail

(0) Replies

Country : South Africa

I placed a online order for two items on 27 Nov 2019. One item was delivered in the agreed SLA The second Item I still have not received after many calls waiting on the line for over 1 hour while the customer care contacts the courier service but still with no answer and no appliance. Each time I call the customer care (really do they care) line for MAKRO 0860 600 999. I hold on for ever and then get the same story each time trhat it is not them but the courier. This product is fully paid for...

Category : Retail

(0) Replies

Country : South Africa

I bought a fridge online at hi Fi corp on the 26th November on black Friday special. I still have not received my fridge I paid and they only send me emails that they will call me when they deliver,I still haven't received any call or delivery I was told it will be delivered within 2-5 days but still nothing.I call the number but there is no answer on all numbers

Category : Retail

(0) Replies

Country : South Africa

After reading reviews on Hello Peter i see there is a lot of people that ordered and not received there parcels but gets billed for it, This is the same with me going on now for 2 weeks to get the proof of delivery home choice is just refusing, asking for an affidavit from the police, how can it be that all this parcels is missing and home choice is just not doing anything about it???? Lee-Ann is so rude, this is really pathetic from home choice i will never ever buy from them again and will...

Category : Retail

(0) Replies

Country : South Africa

I AM A VERY UNHAPPY CUSTOMERS BEING BUYING SHOES FROM RAGE DONT KNOW FOR HOW LONG NOW. ON THE 1NOVEMBER 2019 - I BOUGHT A PAIR OF WEDGES AT DENLYN RAGE WORE THE SHOES TWICE AND ON THE 2ND TIME OF WEARING THEM THEY WENT OPEN ON THE SIDES BOTH THE SHOES - SATURDAY 7 DECEMBER 2019 - I WENT INTO THE STORE AND FIRSTLY THE CUSTOMER SERVICE I GOT WAS SO BAD.... ITS LIKE THIS IS YOUR PROBLEM NOT MINE.... I EXPLAINED TO THE LADY BEHIND THE TILL THAT I BOUGHT THESE SHOES A MONTH AGO WORE THEM FOR...

Category : Retail

(0) Replies

Country : South Africa

Good day Kindly note I have received a bad services at the Makro store in Montague Gardens at the Western cape region. I am a member of a Stokvel club called Khukhumala Savings. Every month throughout the year my club and I have been saving and paying money directly at Makro for 12 months and the Shitty service we received is unbearable to an extend that we will no longer purchase any thing in their store and will ensure that the experience we got will be shared throughout the world in...

Category : Retail

(0) Replies

Country : South Africa

I have lay buy a bed during October 2019 I canceled my lay buy on 8 November 2019 n I was told that I will get my refund within the period of 7 to 14 working days but up until today am still waiting I call their call Centre to track my claim but I was only give the references numbers but no action was take my first ref number is 9000072170 second ref is 9000073738.i have been calling the store to find out what is happening but there were no positive respond I was getting. Please assist I...

Category : Retail

(0) Replies

Country : South Africa

Hi Earlier this year on the 27 of Sept 2019 I laybyed toddlers clothes from ackermans standerton then I went back today 02 Dec 2019 to pay up the laybye,I did pay it but when they were suppose to give me my goods they told me that they want the Identinty document of the person that first laybyed the clothes.I told Sizakele Simelane who was assisting me that I didn't know that if you laybye you have to bring the ID of the person that laybyed because no one explained that to me.I then asked...

Category : Retail

(0) Replies

Country : South Africa

I bought a titanium entertainment unit at makro online site on the 17th of November 2019. According to their policy they have to deliver between the 2nd and 5th working day meaning it was supposed to have been delivered latest on the 22nd of November. I called them to check where the item was on the 22nd of November because their website kept on saying it's with the courier. I was promised that a follow up will be done and they will come back to me. I checked up on them on the 25th of...

Category : Retail

(0) Replies

Country : South Africa

To whom it may concern I would like to express my disappointment with how your staff dealt with me. I bought a 30ml of DKNY on 22 November 2019 Friday afternoon at your Southgate branch. A gift for my mother. I unfortunately had to return it, returned to the store on Monday 25 November 2019, as it was the wrong DKNY product, but misplaced my receipt. The sales lady refused to help me and then pretended she didn’t know the store policy and called the assistant store manager, Graham....

Category : Retail

(0) Replies

Country : South Africa

I was helped by a short black old lady, at pep store alberton at voortrekker street. She was chewing a gum and busy talk and focusing on me, she wasn't wearing her name badge. While helping me two guys came to pay for sunglasses she pushed the things on the side and helped those guys whom were not in the queu and when I asked her of why is she doing that she told me not to interfere with her job and continued helping those guys whom I think she knows them because she was more friendly with...

Category : Retail

(0) Replies

Country : South Africa

I spend a lot of money at Game. I have an account with Game. I made a purchase of R12298 on my account in September and paid R14900 on my account on 30 September - Over R2000 more than my purchase and 4 times my normal installment. I did not make a payment end October, since I paid the R2000+ extra on 30 Sept (1 day before Oct). My outstanding balance was then R6000 and still Game demamded a payment of R1380 from me on 11 November! Also, Game charged me a collection penalty of R49 for...

Category : Retail

(0) Replies

Country : South Africa

This afternoon I went to Jet Bayside to exchange an item which I bought at the same shop a few weeks back , because apparently that's the only shop that stocks a certain brand/designer. When I approached the teller , strike 1 - NANCY TISO came to overhear what I was telling the teller helping me , then she was mumbling and giving me weird looks so I ignored it. The cashier that was assisting me , after she had done her enquiry she did not even bother to inform me she went straight to the...

Category : Retail

(0) Replies

Country : South Africa

RETURN 300715233 | ORDER 204987681 I requested a return on 04/11/19 for collection on Wednesday (6-11-2019) and today is the 13th of Nov 2019 and no one has picked up my parcel nor contacted me to arrange a pick up. On 7/11/2019 I emailed customer support and was told by Zodwa Nyanda it takes 2-4 working days for the couriers to come and collect the items. 11/11/2019 I lodged a complaint with Zando that I am yet to receive feedback on. 12/11/2019 I called the customer support telephone...

Category : Retail

(0) Replies

Country : South Africa

Disgusting and unprofessional Service from Makro Online I ordered and paid with Makro Online for a Univa 201L Metallic fridge on 2019/10/31 as my defy fridge had given in I telephoned the call centre on 0860 600 999 on Saturday 2019-11-02 to find out if the fridge had been handed to the courier as the order had been packed on the same day. I explained to the lady that it was urgent as I did not have a working fridge and that is why I ordered it urgently online. She said she would...

Category : Retail

(0) Replies

Country : South Africa

I bought a phone at Pep Cell Kwamashu (Station) on Wednesday the 30th October 2019. When I got home I discovered that one of the buttons does not work, I can't read my messages because of that button. I returned to Pep on the 1st of November to exchange it, the cashier Nhlakanipho and Manager Ntombi blatantly refused my request. Saying according to them the phone is not faulty, that is how it is. I left the store without being helped. That store is being run by fraudsters!

Category : Retail

(0) Replies

Country : South Africa

Hi,I bought a Do fit GPS sports watch in march 2019 from cape union mart. The glass broke however the watch still works. I gave it in at cape union mart on 6 October 2019,went there 3 times only to discover they have never sent it for quote on repairs. on the 26 October 2019, I got e-mail from them, explaining the watch was send in to get a quote for replacement on the broken glass. The next day they phone me to inform me the glass can not be repaired/replaced, even if I am willing to pay for...

Category : Retail

(0) Replies

Country : South Africa

Hi Walking in at Rage Campus Square on the 24-10-2019 the staff sits and comments on clients at come in and they flirt with men on the floor no reason to shop there (an unwelcome feeling)they rather worried what you eating like i am going to dirty the clothes or shoes, I can rather go to rage southgate better service there more friendly staff willing to assist anytime. Unhappy Client :(

Category : Retail

(0) Replies

Country : South Africa

I bought a Hisense 32" HD Ready Smart TV at Game in Vosloorus Shop 36 Chris Hani Shopping Centre on the 02/03/2019. The TV has a 4 year warranty on it. On the 10/09/2019 I saw rainbow lines on the screen of the TV as I switched it on. On the same day I decided to send the TV back to Game for repairs. The sales person tested it and told me the screen was cracked and I told the sales person that my Tv was working the previous day and I stay by myself and there is no way that there is something...

Category : Retail

(9) Replies

Country : South Africa

yor pep service in albertinia is horrible,they make a effort not to help you in the shop,even if you want to buy a 1000rand of goods,it happen to lots of people and it is my 7th time now,so ive walked off

Category : Retail

(0) Replies

Country : South Africa

Hello 3 Weeks ago I opened an account at Miladys. They approved my account and gave me credit for R12,0000. I then bought a few things. Monday (about ten days later) I went there to buy more clothes on my account. The lady said my credit was stopped. My first purchase was for about R2000. When they phoned head office to find out why, the reason was the following: I had an account with them in 2002 which I couldn’t pay (R2,500) They want me to pay that account before I can get my credit...

Category : Retail

(0) Replies

Country : South Africa

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