Retail Complaints

On the 10th of January I placed an order online for a drone, a box of lego and a blender. The drone and the Lego are meant to be a birthday present for my daughter who is turning 9. After placing my order and making the payment the system told me delivery would take 7 to 10 working days. The entire time I have been tracking my order which has NOT EVEN LEFT THE STORE YET. On Thursday the 23rd of January (after 9 working days) i sent an email to the email address provided. This email went...

Category : Retail

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Country : South Africa

I own a Huawei P20 PRO which I took via Telkon in September 2018. Phone died on me in Septermber 2019 , phone just switched off. I took it to Somerset Mall Huawei store on the 29 September 2019 and even today the phone is still with them and I am now paying for a service that I am not using which I feel is very much unfair. I have made numerous attempts to make contact with the store and every time I was given a different story that the store is waiting for the parts or a manage will call...

Category : Retail

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Country : South Africa

I did my shopping & went to the fitting room with no staff member in sight once I've located one I was told to go in with no assistance not even checking what I'm taking in and the same applied with coming out. Went to queue & for a good 10 minutes one teller at the till assisting a lady who have not yet concluded her shopping as she went to & fro the teller while we were waiting to be assisted. in that time 4 different staff members went pass without acknowledging us instead they walked...

Category : Retail

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Country : South Africa

I have a problem with Homechoice I reported fraud on the 30th of May 2019 Saturday, emailed affidavit,ID copy. Then on Monday I called to make sure that they received the documents. They confirmed that they received and told me to wait for 90 working days for them to investigate. Fortunately 90 days was over on the 3rd of October 2019. I called them wanting to know what is happening but they said let me be a bit patient they are still on the last stages of their investigation they will come...

Category : Retail

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Country : South Africa

I made a purchase on the Makro on-line website on the 29 November 2019. I made the payment via the website and the EFT function. I also paid for delivery. Now this was done very fast and I was very impressed. I wanted to by my wife a small gift however she did not really want that model so I sent an email on the 30 Nov 2019 to cancel the order. I waited a little and receive a response on the 4 dec 2019 stating that my order has already been dispatched via courier. I was told to refuse the...

Category : Retail

(0) Replies

Country : South Africa

Hi, Yesterday I was at Benoni Lake Mall PQ Shop around 10am. The lady at the entrance I instructed me to leave my backpack at the lady who keeps parcel. I left it but when I checked my cap I bought from Truworths is no where in the backpack. I suspected the lady at the parcel counter stole it. I want PQ to check and get my cap back. That's the only shop I visited after FNB. I warned others never to leave valuables at parcel counter. tx

Category : Retail

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Country : South Africa

My first online order from Truworths will be my last! I only placed this order due to the banner in the header, "PLACE YOUR FESTIVE GIFTING ORDERS BEFORE THE 17TH OF DECEMBER IN ORDER TO RECEIVE THEM BEFORE THE 25TH OF DECEMBER". My order, which contained the majority of the Christmas gifts for my family was placed on: 13/12/2019 08:37 AM In terms of the received Confirmation email: "Standard delivery (3 - 5 working days)" Due to my work schedule being from 6 PM to 5 AM (and...

Category : Retail

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Country : South Africa

Here is the product that I was accused of moving the price by Bongiwe the supervise At pep cape town in mfuleni and the staff

Category : Retail

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Country : South Africa

So yerstaday I want to pep Cape Town in Mfuleni so as so I did my shopping till I went to pay my staff having a duvet to pay that has no original price on only a mark down price of R56 with a red sticker then the cashier scan the borcode than scanned the price of R189 which was not on the duvet when I tell the cashier that's not the price the cashier sad no that's the price than I asked her than why is not on the duvet so she went on till we went to check on the floor when we get there most...

Category : Retail

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Country : South Africa

Just been in Pep N1 City Mall and was assisted by Cleo who provided very pathetic service. She assisted with sending a Pep paxi parcel. She asked for a contact number. I asked her if I should give the number of the person Im sending parcel to, she said yes. She then again asked for a contact number & I gave her the same number. She was then very rude & said in a rude manner "but I said I want ur number the first time". When I told her I did not hear her, she rolled her eyes. Her service is...

Category : Retail

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Country : South Africa

I was paying at this Shoprite u save in klipgat being helped by a lady called Gontse,the lady was rude to me she didn't even wanna give me cash back.i reported the matter to the manager who did not do anything,she told me that she will give her a warning but I was not setifyed the way she was saying it,Usave Shoprite Klipgat

Category : Retail

(0) Replies

Country : South Africa

I bought a Defy Fridge from Russells Furniture in Sebokeng Plaza branch about two months ago ,it's hardly three months and the fridge doesn't work . I called the store and reported the matter to the branch manager Daisy who promised to lodge a complaint on my behalf and also send a technician to come and evaluate . However there's hasn't been any communication coming from them ,while my food is getting spoiled . I called the store today the 18th of December 2019 ,I've since been placed on...

Category : Retail

(0) Replies

Country : South Africa

I placed a online order for two items on 27 Nov 2019. One item was delivered in the agreed SLA The second Item I still have not received after many calls waiting on the line for over 1 hour while the customer care contacts the courier service but still with no answer and no appliance. Each time I call the customer care (really do they care) line for MAKRO 0860 600 999. I hold on for ever and then get the same story each time trhat it is not them but the courier. This product is fully paid for...

Category : Retail

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Country : South Africa

I bought a fridge online at hi Fi corp on the 26th November on black Friday special. I still have not received my fridge I paid and they only send me emails that they will call me when they deliver,I still haven't received any call or delivery I was told it will be delivered within 2-5 days but still nothing.I call the number but there is no answer on all numbers

Category : Retail

(0) Replies

Country : South Africa

After reading reviews on Hello Peter i see there is a lot of people that ordered and not received there parcels but gets billed for it, This is the same with me going on now for 2 weeks to get the proof of delivery home choice is just refusing, asking for an affidavit from the police, how can it be that all this parcels is missing and home choice is just not doing anything about it???? Lee-Ann is so rude, this is really pathetic from home choice i will never ever buy from them again and will...

Category : Retail

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Country : South Africa

I AM A VERY UNHAPPY CUSTOMERS BEING BUYING SHOES FROM RAGE DONT KNOW FOR HOW LONG NOW. ON THE 1NOVEMBER 2019 - I BOUGHT A PAIR OF WEDGES AT DENLYN RAGE WORE THE SHOES TWICE AND ON THE 2ND TIME OF WEARING THEM THEY WENT OPEN ON THE SIDES BOTH THE SHOES - SATURDAY 7 DECEMBER 2019 - I WENT INTO THE STORE AND FIRSTLY THE CUSTOMER SERVICE I GOT WAS SO BAD.... ITS LIKE THIS IS YOUR PROBLEM NOT MINE.... I EXPLAINED TO THE LADY BEHIND THE TILL THAT I BOUGHT THESE SHOES A MONTH AGO WORE THEM FOR...

Category : Retail

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Country : South Africa

Good day Kindly note I have received a bad services at the Makro store in Montague Gardens at the Western cape region. I am a member of a Stokvel club called Khukhumala Savings. Every month throughout the year my club and I have been saving and paying money directly at Makro for 12 months and the Shitty service we received is unbearable to an extend that we will no longer purchase any thing in their store and will ensure that the experience we got will be shared throughout the world in...

Category : Retail

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Country : South Africa

I have lay buy a bed during October 2019 I canceled my lay buy on 8 November 2019 n I was told that I will get my refund within the period of 7 to 14 working days but up until today am still waiting I call their call Centre to track my claim but I was only give the references numbers but no action was take my first ref number is 9000072170 second ref is 9000073738.i have been calling the store to find out what is happening but there were no positive respond I was getting. Please assist I...

Category : Retail

(0) Replies

Country : South Africa

Hi Earlier this year on the 27 of Sept 2019 I laybyed toddlers clothes from ackermans standerton then I went back today 02 Dec 2019 to pay up the laybye,I did pay it but when they were suppose to give me my goods they told me that they want the Identinty document of the person that first laybyed the clothes.I told Sizakele Simelane who was assisting me that I didn't know that if you laybye you have to bring the ID of the person that laybyed because no one explained that to me.I then asked...

Category : Retail

(0) Replies

Country : South Africa

I bought a titanium entertainment unit at makro online site on the 17th of November 2019. According to their policy they have to deliver between the 2nd and 5th working day meaning it was supposed to have been delivered latest on the 22nd of November. I called them to check where the item was on the 22nd of November because their website kept on saying it's with the courier. I was promised that a follow up will be done and they will come back to me. I checked up on them on the 25th of...

Category : Retail

(0) Replies

Country : South Africa

To whom it may concern I would like to express my disappointment with how your staff dealt with me. I bought a 30ml of DKNY on 22 November 2019 Friday afternoon at your Southgate branch. A gift for my mother. I unfortunately had to return it, returned to the store on Monday 25 November 2019, as it was the wrong DKNY product, but misplaced my receipt. The sales lady refused to help me and then pretended she didn’t know the store policy and called the assistant store manager, Graham....

Category : Retail

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Country : South Africa

I was helped by a short black old lady, at pep store alberton at voortrekker street. She was chewing a gum and busy talk and focusing on me, she wasn't wearing her name badge. While helping me two guys came to pay for sunglasses she pushed the things on the side and helped those guys whom were not in the queu and when I asked her of why is she doing that she told me not to interfere with her job and continued helping those guys whom I think she knows them because she was more friendly with...

Category : Retail

(0) Replies

Country : South Africa

I spend a lot of money at Game. I have an account with Game. I made a purchase of R12298 on my account in September and paid R14900 on my account on 30 September - Over R2000 more than my purchase and 4 times my normal installment. I did not make a payment end October, since I paid the R2000+ extra on 30 Sept (1 day before Oct). My outstanding balance was then R6000 and still Game demamded a payment of R1380 from me on 11 November! Also, Game charged me a collection penalty of R49 for...

Category : Retail

(0) Replies

Country : South Africa

This afternoon I went to Jet Bayside to exchange an item which I bought at the same shop a few weeks back , because apparently that's the only shop that stocks a certain brand/designer. When I approached the teller , strike 1 - NANCY TISO came to overhear what I was telling the teller helping me , then she was mumbling and giving me weird looks so I ignored it. The cashier that was assisting me , after she had done her enquiry she did not even bother to inform me she went straight to the...

Category : Retail

(0) Replies

Country : South Africa

RETURN 300715233 | ORDER 204987681 I requested a return on 04/11/19 for collection on Wednesday (6-11-2019) and today is the 13th of Nov 2019 and no one has picked up my parcel nor contacted me to arrange a pick up. On 7/11/2019 I emailed customer support and was told by Zodwa Nyanda it takes 2-4 working days for the couriers to come and collect the items. 11/11/2019 I lodged a complaint with Zando that I am yet to receive feedback on. 12/11/2019 I called the customer support telephone...

Category : Retail

(0) Replies

Country : South Africa

Disgusting and unprofessional Service from Makro Online I ordered and paid with Makro Online for a Univa 201L Metallic fridge on 2019/10/31 as my defy fridge had given in I telephoned the call centre on 0860 600 999 on Saturday 2019-11-02 to find out if the fridge had been handed to the courier as the order had been packed on the same day. I explained to the lady that it was urgent as I did not have a working fridge and that is why I ordered it urgently online. She said she would...

Category : Retail

(0) Replies

Country : South Africa

I bought a phone at Pep Cell Kwamashu (Station) on Wednesday the 30th October 2019. When I got home I discovered that one of the buttons does not work, I can't read my messages because of that button. I returned to Pep on the 1st of November to exchange it, the cashier Nhlakanipho and Manager Ntombi blatantly refused my request. Saying according to them the phone is not faulty, that is how it is. I left the store without being helped. That store is being run by fraudsters!

Category : Retail

(0) Replies

Country : South Africa

Hi,I bought a Do fit GPS sports watch in march 2019 from cape union mart. The glass broke however the watch still works. I gave it in at cape union mart on 6 October 2019,went there 3 times only to discover they have never sent it for quote on repairs. on the 26 October 2019, I got e-mail from them, explaining the watch was send in to get a quote for replacement on the broken glass. The next day they phone me to inform me the glass can not be repaired/replaced, even if I am willing to pay for...

Category : Retail

(0) Replies

Country : South Africa

Hi Walking in at Rage Campus Square on the 24-10-2019 the staff sits and comments on clients at come in and they flirt with men on the floor no reason to shop there (an unwelcome feeling)they rather worried what you eating like i am going to dirty the clothes or shoes, I can rather go to rage southgate better service there more friendly staff willing to assist anytime. Unhappy Client :(

Category : Retail

(0) Replies

Country : South Africa

I bought a Hisense 32" HD Ready Smart TV at Game in Vosloorus Shop 36 Chris Hani Shopping Centre on the 02/03/2019. The TV has a 4 year warranty on it. On the 10/09/2019 I saw rainbow lines on the screen of the TV as I switched it on. On the same day I decided to send the TV back to Game for repairs. The sales person tested it and told me the screen was cracked and I told the sales person that my Tv was working the previous day and I stay by myself and there is no way that there is something...

Category : Retail

(3) Replies

Country : South Africa

yor pep service in albertinia is horrible,they make a effort not to help you in the shop,even if you want to buy a 1000rand of goods,it happen to lots of people and it is my 7th time now,so ive walked off

Category : Retail

(0) Replies

Country : South Africa

Hello 3 Weeks ago I opened an account at Miladys. They approved my account and gave me credit for R12,0000. I then bought a few things. Monday (about ten days later) I went there to buy more clothes on my account. The lady said my credit was stopped. My first purchase was for about R2000. When they phoned head office to find out why, the reason was the following: I had an account with them in 2002 which I couldn’t pay (R2,500) They want me to pay that account before I can get my credit...

Category : Retail

(0) Replies

Country : South Africa

3 Weeks ago I opened an account at Miladys. They approved my account and gave me credit for R12,0000. I then bought a few things. Monday (about ten days later) I went there to buy more clothes on my account. The lady said my credit was stopped. My first purchase was for about R2000. When they phoned head office to find out why, the reason was the following: I had an account with them in 2002 which I couldn’t pay (R2,500) They want me to pay that account before I can get my credit back. My...

Category : Retail

(0) Replies

Country : South Africa

I bought items online and they were packaged by Benmore dischem, received incomplete items send an email I was promised it will send to my delivery address waited for communication as to how far are they with the delivery up until now I haven't heard anything from them tried doing a follow up but no reply or what so ever from them....I am so disappointed as I purchased the item I was in need of it ASAP

Category : Retail

(0) Replies

Country : South Africa

I made a purchase of a kitchen of a kitchen unit on Sat 14 Sept it was delivered on Mon afternoon 16 Sept, upon delivery we had noticed that the unit had dens on them, we reported this immediately,we were told that an exchange needs to be done the following day, when i called to follow up i was told it would be sorted out on Tuesday, by 3pm no on had called,when i called back i was told the driver was sick and alternative arrangement would be done on Wedn, By Friday 20 sept ive been given the...

Category : Retail

(0) Replies

Country : South Africa

I have Complained about I smart on this platform before, I was contacted by Kayla from I smart to resolve my issue, how ever they keep on debiting my account without permission this has caused me to loose thousands of rands in reversal fees and every time they wait 3 months and start debiting me again some times 2ce a month. I have NOT given them permission to Debit my account they do not refund me and I get tied with red tape and the same thing over and over and over every time to a great...

Category : Retail

(0) Replies

Country : South Africa

On the 30/08/2019 went to pep store in Mamelodi Denly ShoppingCenter to return a jean that I bought on the 23th and I have lost the slip but the jean still have the tack, I found the manager her name is Pretty and she told me that she can't assist because I dont have the slip, I must call their call center and they will give me a Reference and they will exchange it for me. I did call **********and I spoke to Marieannah and she told me to ask the manager to call her so that they can assist...

Category : Retail

(0) Replies

Country : South Africa

to whom it may concern I was appalled by the service I received at PEP stores today and it was not the first time given the same treatment.the 1st incident I came at PEP stores after 9 o'clock where I was made to wait because the tellers were still preparing, if the store opens at 9 am why I they only preparing when customers arrive and again today, I went into the store and approached Sizakele who was busy with the PAXI and I asked if she can assist as I would also like to send a package,...

Category : Retail

(0) Replies

Country : South Africa

This is the worse service i ever received, they want me to pay R5524.00 for fibre that never f***ing worked??? no one can help me to update my phone nor cancel this kak fibre of yours. tell me to pay in order for them to cancel it. HOW PAY FOR FIBRE THAT DOESNT WORK. no feedback just keep on telling kak that i need to pay and they will refund me, WHAT where dont tell me that kak if you cancelled my fibre which i initial asked for in May i would have been this angrY to report you guys. Vodacom...

Category : Retail

(1) Replies

Country : South Africa

I have requested vodacom fibre in May the modum was working for 1 hour and never again, every time i phone vodacom they say they cant help me, i need to speak to the fibre company. they have charmed me since May for a thing that doesnt even work, cancelled my phone contract, for something that doesnt even work after i told them for several months now. i spoke to Fortune at Vodacom the Glen, she even told me to log a quary on Hallo Peter just so the process can be speed up????? where in your...

Category : Retail

(0) Replies

Country : South Africa

I bought R731 groceries at Midwater Spar Middelburg 27th August 2019. I had R1335 in my account. My card payment was declined. Puzzled i tried again. It was declined. I paid cash. I went home and checked to see who took money out my account. It shows that Spar took R731 for the same transaction i paid cash for. I phoned Spar, then went back with my bank statement. I was told the bank will reverse the payment. I told them they won't reverse it because there is money in my account. I...

Category : Retail

(0) Replies

Country : South Africa

Good Day I'm so unhappy I closed my account in 2017 already paid the account in full, went to the store in town to get proof that the account is closed the lady phoned the head office and got the print out for me. I checked my credit report and it shows that my rage account is still open and I owe a r145; how can I owe money when the account is closed. I have to phone in the whole time to get this account off from my name.

Category : Retail

(0) Replies

Country : South Africa

we have placed a order of 10 bokses of paper with Africa Paper Plus on the 6 August 2019 and we still have not received our 10 bokses of paper, no reply on emails or on both contact numbers that is provided. Also the website shows they in Jhb but address here is in Table view, at a house.

Category : Retail

(0) Replies

Country : South Africa

I was at engen garage in naledi at 20:10 on the 28/08/2019 when a rude cashier by the name of Molefe disrespected me, as I was queing he just let one of his friend to come at that front of the que and assisted him first and when I confronted him he just laughed this really shows that he doesn't respect customers regardless of age .management should train him or let him shadow a guy by the name of Kagiso that guys customer service is on point is such a pity that his effort is not realized

Category : Retail

(0) Replies

Country : South Africa

I last had an Truworths account in 2012. Seems that this company is listing me every year on ITC which is against NCR rules. I discovered that I am 8 months in areas which is not the case

Category : Retail

(0) Replies

Country : South Africa

Angry about how game do things in their customers. There was a promotion for rama margarine original 500g buy three for R30 so I went there to buy those margarine I took the last 7 of them telling myself that when I got to the till I will do rand check because was wanted 9 margarine surprise when am at the till telling me that I am not gonna get the margarine because there was an error on the advertisement they the person in the name of Given Lunga they said is a manager he doesn't have...

Category : Retail

(0) Replies

Country : South Africa

BidorBuy has a dedicated tracking site. When you enter a tracking number shown on their own buying site (My orders)it returns "Not found" try later. You do this 3 times "Later" and still nothing. You try it again next day still nothing. If they cannot recognize/find their own tracking numbers what is the point of having such a "Dedicatedly useless " web site

Category : Retail

(0) Replies

Country : South Africa

The cashiers at the pep store in Rustenburg Tlhabane are very rude and unprofessional. They Consistently openly before assisting customers.

Category : Retail

(0) Replies

Country : South Africa

My name is tshilidzi I would like to report bad customer service from the lady by the name Bongekile in ellof pep store, she gave me bad service after buying stockings same time I notice the size was small she refused wen I ask to change the size because the one on the price tag was wrong,she became mad and start calling me names in front of customers and security..she asked why I didn't open before paying

Category : Retail

(0) Replies

Country : South Africa

I m so confused. I bought pair of boats at Edgars. I bought it at the end of June and I'm not sure which date, all i no was month end.I worn the boats the whole month of July 2019. I just found out that the boats is broken. I took it back to the store, unfortunately I dont have a receipt. I bought the boats with good intention and I like the boat. I was not planning to return the boats is broken both shoes. The gentlemen by the name of Given, he said he cant take the boats without receipt....

Category : Retail

(0) Replies

Country : South Africa

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