Retail Complaints

GOOD DAY, MY NAME IS ZONDI.I BOUGHT A DOLL FOR MY DAUGHTER AT SHOPRITE NEWTOWN JUNCTION ON THE 9/11/2018 THAT WAS MARKED DOWN. WHEN I GOT HOME MY 3YEAR OLD DID NOT LIKE THE DOLL,ACTUALLY SHE WAS SCARED OF THAT DOLL. I WAS NOT WORKING THE WEEKEND SO I WENT BACK ON THE 12/11/2018 ASKING IF I COULD EXCHANGE IT, TO MY SUPRISE I WAS TOLD THAT REDUCED STAFF ARE NOT EXCHANGED.I ALSO WORK IN RETAIL AND ACCORDING TO MY UNDERSTANDING A TILL SLIP SHOULD SPECIFY THAT FOR CUSTOMERS.I ASKED TO SPEAK TO THE...

Category : Retail

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Country : South Africa

I CALLED HOMECHOICE SEVERAL TIMES TO GET MY STATEMENT, I HAVE BEEN PAYING MY INSTALLMENTS BUT I HAVENT RECEIVE ANY STATEMENTS, I TRIED TO CALL THEM AND THEY SAID THEY ARE TRYING TO BE AS GREEN AS POSSIBLE AND THAT IS WHY THEY DONT SEND STATEMENT BUT THEY WILL SEND A CATELOQUE EVERYMONTH VIA POST, WHAT KIND OF THE COMPANY WHO DOES THAT, I ONLY NEED MY STATEMENT. IS IT TOO MUCH TO ASK????? PLEASE HELP ME

Category : Retail

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Country : South Africa

I bought a canopy from beekman Silverton, in Pretoria in December 2014. Painting on the canopy and other things were of a poor quality. I register the problems with them and they promised to come for the canopy in January 2015. They refused to come and collect it as promised and wanted me to bring it. They only came to collect it on 27 January 2015. At that stage I was not happy with their service and demanded that I be refunded. They refused to refund me. I took the case to Scorpion Legal...

Category : Retail

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Country : South Africa

Benna Bok advertise products on sale, only when you order, you are informed that they do not have stock and there is a waiting period. I ordered and paid on the 28th of August and when I was informed of the waiting period, I then cancelled my order the very next day (I needed the travel bag for an overseas trip in September), only to be informed that they will now deduct 25% as a cancellation fee - they have not had any expenses as I cancelled immediately. They keep on referring to the T's...

Category : Retail

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Country : South Africa

With regards to my earlier complaint, I would also want to add that Cellinah said to me "You people are always like this" (during our telephone conversation) When I asked her what she meant, she didn't want to reply - I am sure you will be able to make your own deduction on this and hope that you act on this in order to keep customers

Category : Retail

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Country : South Africa

I wanted to return goods to Sheet Street Branch [email protected] at about 14h00. As I paid with a debit card, they can apparently only return cash. They said I must come back or go to another store!!! (already been to Centurion with same excuse) The manager, Celinnah, was then phoned to speak to me telephonically - she was EXTREMELY RUDE, insinuating that it is not their problem. The phone was put down in my ear twice! This empluee is in no way an asset, but a liability, to the store and should be...

Category : Retail

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Country : South Africa

Good day I bought a shoe at Charles & Keith mall of Africa about a month ago and I noticed that the shoe is cracking I took it back cause I work at Charles and Keith and gave it to my manager she then told me that the shoe was small and it has stretched then she sent our franchise manager a picture of the shoe and then I was told that I will not get any refund or exchange but I'm so surprised because this is a quality brand and it's suppose to last me but I'm being treated badly had it been...

Category : Retail

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Country : South Africa

Just phoned RCS and requested a statement on my account. I lost my job and are making payments as I can. Now they are refusing to give me a statement because it is not in their policy. Really, this is just unacceptable. I need to see my statement which is totally in my right. Please assist

Category : Retail

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Country : South Africa

Went to pep cell store 4300 to pay my home choice account and a cashier made an error and send the money to Multichoice account instead of home choice account.I immediately show the cashier the mistake she made and she just ignored me an d continue serving other customers on the line. I ask other lady in the store to resolve the matter she then told me she won't help me I must go to the person who was assisting me,I asked for the manager and she told me there's is no manager, the lady by the...

Category : Retail

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Country : South Africa

I placed and paid for leather shoes and a bag that were on promotion on 7 July. Below Banking details and order number received via e-mail. I have requested feedback on Facebook Messenger as well as e-mail. Initially they responded to my requests saying that they will get back to me. Now they do not reply on ANY kind of communication. Our bank details Bella Bok (Pty) Ltd (Trading As Benna Bok): • Bank: FNB • Account number: 62749300307 • Branch code: 250655 Order...

Category : Retail

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Country : South Africa

Hello Peter I had a contract with MRP Mobile it expired in May 2018. At the end of April I had to pay R498.00 which for the two years I had the contract never used more than R200.00 a month. The worst was that the last time I used the sim card in February 2018. I query it they said the sim has used on data of I know did not used it and some else could not have use my card because I stay alone. I send three emails to their customer service to cancel my contract and they did not. Now...

Category : Retail

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Country : South Africa

I bought an Iron in JET MART NORTHGATE on the 29th of June 2018 and now its not working. I called Jet Mart in Dobsonville to ask if I can exchange the item without the receipt cos I lost mine. I can remember her name but she said she will call me back and she never did. I also work in retail if a customer doesn't have the slip we ask for the purchase date and assist them it doesn't matter if it was bought on cash or account. I'm sure there's something that can be done about it but it seems...

Category : Retail

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Country : South Africa

I have lost my phone on the 4th of September last week. I visited Vodacom on the 05th for a Sim Swap, they could not assist due to the fact that I needed to obtain a letter from Edgar's & Jet Rmcs stating that my airtym top up contract has been canceled. I then visited Edgar's store @ Sandton city and they could not assist me, and gave me the number stating that the office is already closed. Friday I called the Rmcs office and was assisted after holding on my cellphone for 22min before I...

Category : Retail

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Country : South Africa

I had a personal loan with Woolworths for 4 months and I settled this account as per e-mail received, only to find out the reference given was incorrect ,accounts is not yet closed and i'm now owing them +- R120.00 and i'm not prepared to pay them cause I paid it on time, and I haven't received any feedback, I have send several emails and no 1 is returning my calls. their service is so bad and pathetic,i will never open any account with them

Category : Retail

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Country : South Africa

I signed a contract in February, before I can start the gym I decided to further my studies and realize I won't manage the time. I decided to stop the gym before I can even start. I was told I have a 12 month contract with them so I have to pay cancellation fee. Knowing that I have signed the contract I went back to read the contract and found indeed I have to pay cancellation fee. My question is for which contract since I realized their application form is between 1, 12 and 24 months but in...

Category : Retail

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Country : South Africa

On the 9th of August 2018 I have placed an order with Home Choice (Order nr 30845741). To my dissatisfaction I have not received my order which was placed a month ago. I had made several calls with reference numbers given to me (Ref : 220 233 295/758 877 268) to enquire about my order. I had not received a single tracking number to allocate my parcel. Several trips was made by me to the Post office at my expense with no avail. This is my instruction to cancel my order immediately, I...

Category : Retail

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Country : South Africa

I purchased a lounge suite on the 19 July 2018. Which I had to collect as their charge for delivery is R475.00?? A week later I noticed the 2 seater was faulty. I then called them and got many stories. For a month I have been trying to get them to sort this out. I keep calling and calling. The last call I made was on the 21st August 2018. I was told by the sales manager they will replace the whole suite and that someone will call me. That was the last. I even called the main branch in...

Category : Retail

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Country : South Africa

I bought wine at pick n pay everton mall,then went to boitumelo pick n pay liquor to exchange my item ,mananger who the name is Palesa refused to exchange my item ,she told me that I should go back where I bougt my wine

Category : Retail

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Country : South Africa

I was at the Studio 88 in colonnade shopping mall .I bought a box of shoes that had wrong price, the sales person was rude and did not want to sell to me the product with the pricing that was there. He insisted on getting the box of shoes away so I do not buy with the priced amount. I called the regional manager and she wasn't of any help either. she insisted on having a meeting with her, me and the sales consultant but she wasn't too convincing either.

Category : Retail

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Country : South Africa

I SPOKE WITH THE CALL CENTRE TODAY AND THEY PROMISED THAT THE AREA MANAGER WILL GET BACK TO ME, I AM STILL WAITING ALL I NEED IS MY MONEY, THEY ARE VERY UNPROFESSIONAL AND DOESNT KNOW WHAT IS CUSTOMER SERVICE. THE CELLPHONE THEY SOLD TO ME IS USELESS, AND THEY REFUSE TO GIVE ME MY MONEY

Category : Retail

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Country : South Africa

I BOUGHT A PHONE ON SUNDAY. THE PHONE FREEZE ALL THE TIME, ITS A NIGHTMARE TO PRESS IT AND THE BATTERY IS USELESS. ON SUNDAY WHEN I BOUGHT IT THE MANAGER KELEBOGILE SAID IF I HAVE ISSUES I SHOULD BRING IT WITH MY ID. ON WEDNESDAY WHICH IS THE 3RD DAY SHE REFUSE TO TAKE IT SHE SAYS BLUETOOTH USE A LOT OF BATTERY SHE WANTS ME TO BUY MORE THINGS TO SUPPORT THIS PHONE, I REFUSED AND LEFT THE PHONE IN THE STORE BUT I WANT MY MONEY. CAN PEP CELL LEARN THAT NOT ALL PEOPLE THAT BUY AT PEP ARE...

Category : Retail

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Country : South Africa

Hi Am a good customer of you for some years now Bt what I had seen n heard from the managers of this store was very very poor and upsetting as well. Are your managers allowed to use the f***shit word in the store any other place in the store. As a customer am very sad to let you know that the centurion store not a safe place to shop with our kids bcouse of manner of talking. Please can you sort it out and let me know off the action which have been taken. Contact me on 0781641155

Category : Retail

(0) Replies

Country : South Africa

Hi Am a good customer of you for some years now Bt what I had seen n heard from the managers of this store was very very poor and upsetting as well. Are your managers allowed to use the f***shit word in the store any other place in the store. As a customer am very sad to let you know that the centurion store not a safe place to shop with our kids bcouse of manner of talking. Please can you sort it out and let me know off the action which have been taken. Contact me on 0781641155

Category : Retail

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Country : South Africa

On arrival at DNAS from Ladysmith on 30th Oct 2017 at 9h30, the vehicle was no where near ready, however we were asked to pay in R2000 the Friday before, to get the vehicle ready on time for Monday! Vehicle was ONLY ready for us to pick up at 16h30. We had asked Gan several times if this car as in an accident damage and his answer was always NO! We spotted rust on the vehicle on many places The spare tyre was damaged The car had dents, cracks and scratches, which were hidden with...

Category : Retail

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Country : South Africa

Yet another BAD customer service experience when shopping online with Spree. I had a problem processing payment foir an order I placed when confirming the order was still awaiting payment I made the payment and after emailing the proof of payment the order was cancelled I then sent through a request for refund with the banking details I made the original payment from on 31 July 2018 but I am still awaiting my refund after 4 emails and calling everyday for the last week not to mention the...

Category : Retail

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Country : South Africa

i received a dress as present from my sister who bought it from Truworths on her account, which the size is wrong. she gave me the slip of her account purchase and took it with the dress for exchange of the correct size only at Quagga Mall Truworths and they refused and request the account holder to be present of which she's not around and wont be coming back anytime soon and i need the dress for Thursday

Category : Retail

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Country : South Africa

someone phone me offering loan and telling me she gonna send me sms for email where i must sent my documents but since Monday i am stilling waiting and what worries me the person took my bank account. ho

Category : Retail

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Country : South Africa

It was on the 28/07/2018 at around 9am, I send my 9 year old daughter to the shop to buy us 2kg selati brown sugar. She was wearing sleepwear and a gown, one of the security kicked her out of the store because of the gown she was wearing. She was told to go and change because she will not buy anything in the store still on her sleepwear. She came back home and told me that she was chased out of the store by security. I went there to find out what was wrong with the gown, I asked the security....

Category : Retail

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Country : South Africa

I went to pep stores today in Alice. the queue was so long that it was going around the shop aisles. there was only one cashier while they have 5till points. the manager was busy laughing in her office with one of the staff members. shouldn't the manager be helping in the shop if there is shortage of staff?? what has happened to our lovely shops? why is customer service the last thing in manager's minds?? or is it because they know that we need the service so we will tolerate the bad service...

Category : Retail

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Country : South Africa

Absolute fraudsters. We bought an expensive fridge online and then no fridge was delivered. They kept lying and then kept changing g their address. As soon we went on their customer service Live Chat and asked about our order, the chat would go dead. Price check and Payu tried to get info from them and they completely lied to them too so they have blacklisted them. So don't get scammed!

Category : Retail

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Country : South Africa

On the 27th of July i was accused of shoplifting at Shoprite in Letlhabile plaza while i was shoping with my 9 month old son. I was asked by security at the door to search me and i agreed. She took us to the parcel counter next to the door, she searched my shoping plastics, my baby's pram and my bag. After realizing that they had made a mistake she just left me like that, she didn't apologize for wrongfully accusing me, the store manager didn't come and apologize to me. Shoprite tainted my...

Category : Retail

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Country : South Africa

For the past 6mnths I have been experiencing the outmost inconvenience of paying accounts on due time. Pep stores in Tsakane mall including the Pepcell have developed a system of turning away customers every 1st to de 7th month of every month claiming their system is offline. Only to overhear a salesperson of theirs been on lunch today telling her friend that the system is not online they just say that to customers so we can go make payments elsewhere 'cos we crowd their shops with payments &...

Category : Retail

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Country : South Africa

Plis kindly change stuff at pep store ,they are all very rude ,lazy ,one person operates a till while others will be sitted and charting including the manager,if u can juss send someone to observe ,yes we stay in hillbrow but we deserve better servise as well ,Pep store corner twist and pretoria street next to Cambridge

Category : Retail

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Country : South Africa

Good day Yesterday i purchased a jacket from Fochini as i walked out of the store the alarm panels went off, however i showed the lady my slip and what i purchased she checked for those little plastic magnetic things and couldn't find one. Today i wearing the jacket i purchased and i felt somethings funny in the sleeve of the jacket and in the seem of the jacket it feels like those plastic magnetic things but it is inside the jacket, however in order to get those plastic things out i...

Category : Retail

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Country : South Africa

I want to complain about poor poor customer service I got thi morning at House and Home Alberton City. While a sales consultant called me this morning as I have asked that specific sales consultant to call me on the 01-08-2018 so that I can come purchase a certain item when it is on promotion, while we were busy talking on the phone the phone was hanged up 3 time and I thought to myself how rude of this sales consultant to hang up just before we could finalise everything. Until I got hold of...

Category : Retail

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Country : South Africa

I bought oat bran in may 2018 from game lakeside mall ,later when I open it found the contents is full of mouths yet expiry date is August 2018 . Deeply disappointed and unhappy with Game lakeside mall and Tiger brand. I will never Tiger brand products as I don't have confidence in their products. See packet sealed but there's insects inside and I bought before expiry date.

Category : Retail

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Country : South Africa

Today:30 July, I went to Checkers Lakeside Mall in Benoni; to buy cell c WhatsApp bundles for R16. I had not checked the receipt when the cashier gave it to me as I was in a rush. When I got home, I noticed that instead it was 50mb for R16 . Disappointed and unhappy as this is not what i asked for.If the store manager would understand that cell c WhatsApp data/bundles for R16 lasts for 30 days which is what I wanted will then understand where I'm coming from.

Category : Retail

(0) Replies

Country : South Africa

On Friday 27 July 2018 I was charged R199,99 for an item which I did not purchase. On Monday, 30 July I went with cash receipt to report matter. After the footage revealed that my allegation was true, I was refunded R200. NO APOLOGY. NO REGRET EXPRESSED AT MISTAKE. NO ASSURANCE THAT STORE WOULD LOOK INTO MATTER AND BE CAREFUL THAT IT DOESN'T HAPPEN AGAIN. After I thanked the manager for refunding what was erroneously charged, I waited a moment for some kind of response; none was forthcoming....

Category : Retail

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Country : South Africa

Joe's hardware refused exchanging a faulty product...after three months purchasing the door noticed the door decoration was peeling of...gave me another door which cost less and I've asked about the remaining balance and they refused.

Category : Retail

(0) Replies

Country : South Africa

Some one committed fraud on my name at Home Choice. I submitted the relevant docs required and was found that it was indeed not me who opened the account and made the debt. I received a letter from Home Choice stating this and that they would remove all traces from my credit record. This is almost a year later and this has still not been done and is now preventing me from getting the credit i require. This is the most pathetic service ever and this need to addressed immediately, I have sent...

Category : Retail

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Country : South Africa

wALKA SCRAMBLING FOR SERVICE AND WHEN I PHONED ON SATURDAY I COULD NOT WATH THE RUGBY THE TOLD ME THERE IS NOTHING THEY CAN DO NO SIGNAL NO CHANNELS I WANT MY WALKA WORKING asap

Category : Retail

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Country : South Africa

I bought a XR 650R motorcycle from CIT and paid cash in January 2017It is now more than 18 month later I'm still waiting for the registration papers. Hence I was not able to take ownership formally, not am I able to ride the bike as its currently unlicensed. Nor am I able to sell it on, in fact it might even be a stolen motorbike for all I know. I phoned and visit them numerous times with no success. This is absolutely in same for a formal business who operates in retail environment that...

Category : Retail

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Country : South Africa

I bought a cellphone at Foschini within 20days phone was broken now I had to return it at their store,the problem I had with their servive after week I had to go back to store for follow up they told me the person who in charge for the complains she not there and also manager,they will log a call and get back to me as the did the following day and told me mtn just return my phone they cant fixed it they will take it to Vodacom,my problem mtn manufacture a phone now the cant fix it and why I...

Category : Retail

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Country : South Africa

On the 29th of June we bought a tablet cellphone at a cost of 799, as my daughters birthday present,I told her to use the battery until is flat, then I left when they tried to charge the phone the charger didn't fit on the phone, so they charged it wit another charger then the phone charged but is taking days to be full, so I went to Ackerman's to ask about the matter the other lady from another Ackerman's told me to take it back where I bought it, then I went there to ask so they told me...

Category : Retail

(0) Replies

Country : South Africa

Been two months that I have been waiting for my refund that I over paid my account before closing and I am just not getting anywhere with them. I have submitted my paperwork numerous times. Every time they say someone will call me back and I am and the end of my rope with this

Category : Retail

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Country : South Africa

I received an sms saying I can do additional card for extended family on my jet account: 6008155055401***. I went to jet Mart Kerk and Eloff street in Johannesburg to do the additional card. After Few week I went to Jet Mart Alexandra to purchase with my main car to find that the main card was blocked. In June I went to Jet Centurion to purchase using the extended card which Charlotte allowed me to buy. Today(12/07/2018) I went back to Jet Centurion to purchase using my extended card, to my...

Category : Retail

(0) Replies

Country : South Africa

Today on the 11-07-2018, i went to Pep store to purchase a Samsung Z2 which was on display at price of R599.00. This Pep store is situated at Kerkstraat 23 in Bronkhorstspruit and their contact details are 013 932 0212. on arrival i pointed out this phone and indicated to the cashier that i want to buy IT for cash. she even indicated to me that i am lucky as it was the only model they were left with. However her colleague, after the said cashier informed her that the last Sumsung Z2 is about...

Category : Retail

(0) Replies

Country : South Africa

About two weeks ago I purchased cowboy boots from Shoe City in William Moffet. I wore them for the 1st time on Saturday the 7th July 2018. As they are dark navy blue it was difficult for me to see that there was some form of "factory default". The left boot stitching was slightly loose and the right boot look liked it had a "hair line crack" in the centre. I returned the boots to Shoe City in William Moffet for an exchange. Not an exchange, not to have a refund. Not that that...

Category : Retail

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Country : South Africa

went to buy a dress at the bronkhorspruit branch that does not have a tag, was told to come back the following week because they did not know the price of the dress. Came back following week and was told no one can help, they cannot find price and will not sell me the dress. Called their customer service, was told the store manager will get back to me when she has time and 3 hours later there is still no communication. I would have thought as a customer after being told to wait a week and...

Category : Retail

(0) Replies

Country : South Africa

I settled my account with Edgars and I asked for a statement only to find that I have been wrongfully charged since 2014 for an airtime that I've never received. I then ask for a way forward on how to fix this mess as this money is accumulating and I don't know anything about it. Pontsho Motsegoa told me straight that they don't know who the company is and they can't assist . I advised her that I am going to take this further as I am not happy with this and I'd like to see the agreement that...

Category : Retail

(0) Replies

Country : South Africa

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