Retail Complaints

I bought items online and they were packaged by Benmore dischem, received incomplete items send an email I was promised it will send to my delivery address waited for communication as to how far are they with the delivery up until now I haven't heard anything from them tried doing a follow up but no reply or what so ever from them....I am so disappointed as I purchased the item I was in need of it ASAP

Category : Retail

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Country : South Africa

I made a purchase of a kitchen of a kitchen unit on Sat 14 Sept it was delivered on Mon afternoon 16 Sept, upon delivery we had noticed that the unit had dens on them, we reported this immediately,we were told that an exchange needs to be done the following day, when i called to follow up i was told it would be sorted out on Tuesday, by 3pm no on had called,when i called back i was told the driver was sick and alternative arrangement would be done on Wedn, By Friday 20 sept ive been given the...

Category : Retail

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Country : South Africa

I have Complained about I smart on this platform before, I was contacted by Kayla from I smart to resolve my issue, how ever they keep on debiting my account without permission this has caused me to loose thousands of rands in reversal fees and every time they wait 3 months and start debiting me again some times 2ce a month. I have NOT given them permission to Debit my account they do not refund me and I get tied with red tape and the same thing over and over and over every time to a great...

Category : Retail

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Country : South Africa

On the 30/08/2019 went to pep store in Mamelodi Denly ShoppingCenter to return a jean that I bought on the 23th and I have lost the slip but the jean still have the tack, I found the manager her name is Pretty and she told me that she can't assist because I dont have the slip, I must call their call center and they will give me a Reference and they will exchange it for me. I did call **********and I spoke to Marieannah and she told me to ask the manager to call her so that they can assist...

Category : Retail

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Country : South Africa

to whom it may concern I was appalled by the service I received at PEP stores today and it was not the first time given the same treatment.the 1st incident I came at PEP stores after 9 o'clock where I was made to wait because the tellers were still preparing, if the store opens at 9 am why I they only preparing when customers arrive and again today, I went into the store and approached Sizakele who was busy with the PAXI and I asked if she can assist as I would also like to send a package,...

Category : Retail

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Country : South Africa

This is the worse service i ever received, they want me to pay R5524.00 for fibre that never f***ing worked??? no one can help me to update my phone nor cancel this kak fibre of yours. tell me to pay in order for them to cancel it. HOW PAY FOR FIBRE THAT DOESNT WORK. no feedback just keep on telling kak that i need to pay and they will refund me, WHAT where dont tell me that kak if you cancelled my fibre which i initial asked for in May i would have been this angrY to report you guys. Vodacom...

Category : Retail

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Country : South Africa

I have requested vodacom fibre in May the modum was working for 1 hour and never again, every time i phone vodacom they say they cant help me, i need to speak to the fibre company. they have charmed me since May for a thing that doesnt even work, cancelled my phone contract, for something that doesnt even work after i told them for several months now. i spoke to Fortune at Vodacom the Glen, she even told me to log a quary on Hallo Peter just so the process can be speed up????? where in your...

Category : Retail

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Country : South Africa

I bought R731 groceries at Midwater Spar Middelburg 27th August 2019. I had R1335 in my account. My card payment was declined. Puzzled i tried again. It was declined. I paid cash. I went home and checked to see who took money out my account. It shows that Spar took R731 for the same transaction i paid cash for. I phoned Spar, then went back with my bank statement. I was told the bank will reverse the payment. I told them they won't reverse it because there is money in my account. I...

Category : Retail

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Country : South Africa

Good Day I'm so unhappy I closed my account in 2017 already paid the account in full, went to the store in town to get proof that the account is closed the lady phoned the head office and got the print out for me. I checked my credit report and it shows that my rage account is still open and I owe a r145; how can I owe money when the account is closed. I have to phone in the whole time to get this account off from my name.

Category : Retail

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Country : South Africa

we have placed a order of 10 bokses of paper with Africa Paper Plus on the 6 August 2019 and we still have not received our 10 bokses of paper, no reply on emails or on both contact numbers that is provided. Also the website shows they in Jhb but address here is in Table view, at a house.

Category : Retail

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Country : South Africa

I was at engen garage in naledi at 20:10 on the 28/08/2019 when a rude cashier by the name of Molefe disrespected me, as I was queing he just let one of his friend to come at that front of the que and assisted him first and when I confronted him he just laughed this really shows that he doesn't respect customers regardless of age .management should train him or let him shadow a guy by the name of Kagiso that guys customer service is on point is such a pity that his effort is not realized

Category : Retail

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Country : South Africa

I last had an Truworths account in 2012. Seems that this company is listing me every year on ITC which is against NCR rules. I discovered that I am 8 months in areas which is not the case

Category : Retail

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Country : South Africa

Angry about how game do things in their customers. There was a promotion for rama margarine original 500g buy three for R30 so I went there to buy those margarine I took the last 7 of them telling myself that when I got to the till I will do rand check because was wanted 9 margarine surprise when am at the till telling me that I am not gonna get the margarine because there was an error on the advertisement they the person in the name of Given Lunga they said is a manager he doesn't have...

Category : Retail

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Country : South Africa

BidorBuy has a dedicated tracking site. When you enter a tracking number shown on their own buying site (My orders)it returns "Not found" try later. You do this 3 times "Later" and still nothing. You try it again next day still nothing. If they cannot recognize/find their own tracking numbers what is the point of having such a "Dedicatedly useless " web site

Category : Retail

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Country : South Africa

The cashiers at the pep store in Rustenburg Tlhabane are very rude and unprofessional. They Consistently openly before assisting customers.

Category : Retail

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Country : South Africa

My name is tshilidzi I would like to report bad customer service from the lady by the name Bongekile in ellof pep store, she gave me bad service after buying stockings same time I notice the size was small she refused wen I ask to change the size because the one on the price tag was wrong,she became mad and start calling me names in front of customers and security..she asked why I didn't open before paying

Category : Retail

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Country : South Africa

I m so confused. I bought pair of boats at Edgars. I bought it at the end of June and I'm not sure which date, all i no was month end.I worn the boats the whole month of July 2019. I just found out that the boats is broken. I took it back to the store, unfortunately I dont have a receipt. I bought the boats with good intention and I like the boat. I was not planning to return the boats is broken both shoes. The gentlemen by the name of Given, he said he cant take the boats without receipt....

Category : Retail

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Country : South Africa

I m so confused. I bought pair of boats at Edgars. I bought it at the end of June and I'm not sure which date, all i no was month end.I worn the boats the whole month of July 2019. I just found out that the boats is broken. I took it back to the store, unfortunately I dont have a receipt. I bought the boats with good intention and I like the boat. I was not planning to return the boats is broken both shoes. The gentle men by the name of Given, he said he cant take the boats without...

Category : Retail

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Country : South Africa

Mr William Smith sold ASX to my brother on 25/07/2019 and on the 29/07/2019 the car was licking, antifreeze that we bought was drained out in 1day and when my brother took the car back they threatened him and forcing him to take the car back and is a 2014 model with 150,000.00 km and has to pay R4000 a month for the car. They even said he must pay R19,000.00 for cost of fixing the car before he bought it and that if he does not take it WILLIAMS HUNT LEGAL TEAM will contact him because he...

Category : Retail

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Country : South Africa

I am Michael Mkwedi with ID no. 7601075267086. I have been a client with totalsports until early this year when I decided to close the totalsports account. On Friday 2019/07/26 at about 11h00, I visited the totalsports store at canal walk mall, century city. I then went to the fitting room to try on a pair of shorts and a tight. There was no one at the fitting room to assist me. Subsequent to that I took the items back to where I got them and left the store. As I went past the security...

Category : Retail

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Country : South Africa

I am Michael Mkwedi with ID no. 7601075267086. I have been a client with totalsports until early this year when I decided to close the totalsports account. On Friday 2019/07/26 at about 11h00, I visited the totalsports store at canal walk mall, century city. I then went to the fitting room to try on a pair of shorts and a tight. There was no one at the fitting room to assist me. Subsequent to that I took the items back to where I got them and left the store. As I went past the security...

Category : Retail

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Country : South Africa

on May I went to payoff my game account and block it, they said no I need to call in to block it, June I owed them in which paid them in full on the 25th and on the 26th I called them to block or close the account they agreed, to my surprise I get a statement that said I owe them again when I call they say I have to pay that THEN CLOSE IT BUT ISNT THAT UNFAIR,I FEEL IAM IN A LOOP THAT NEVER ENDS AND ITS TIRING..

Category : Retail

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Country : South Africa

bought a Morphy Richard Convection in August 2017 from Makro In Crown Mines and hardly used it as I live alone, mostly used when my children from Cape Town visit which would be maybe once every 4 or 5 months. December 2019 the pot didn't go on I took it to the service department at Makro Crown and was told the service department is closed till January 15th 2019. so I left with the pot. I came back to Johannesburg around 22nd of January and took the pot in, was told approximately 6 weeks, I...

Category : Retail

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Country : South Africa

There was a power cut at Cresta mall and we were inside Ackerman Cresta store buying clothes. Because there was no power they didn't remove the big tag on my son's jacket and we only saw it days later when he was putting it on and by that time we had lost the slip. When I went back to get it removed a store manager who said his name is mokgeli blatantly told me they can't help me and I can call head office but he will not be helping us. Sadly this was a fault on their side because they should...

Category : Retail

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Country : South Africa

Im writing this because I'm highly upset that I got this service, what was said to me when brougth myself a phone from this store, on the 5 of July 2019 got the phone the very first day I let the battery run down and charge it till its full, it manage to get to 100 in 6 hours of charging????? that's not normal, I left it thinking its not a problem now the touch starts freezings on me and the battery discharges without me using it its only kept me 2 hours after being fully charged took the...

Category : Retail

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Country : South Africa

I bought a restonic magnilia bed queen size bed from bradlow CBD after 3 Month the bed was sagging when logging a complain to the store wa a big bid problem the sale consultant was rude and the manager it was very hard for me to get a mattress reason i don't know the bed has warranty and guaranty and i still qualify to exchange i almost had a fight with both manager and sales consultant till they decide to give me the mattress that was displaying on the shop till now i'm not happy they keep...

Category : Retail

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Country : South Africa

I bought a decaf cappuccino at the Bedford Spar last week on the 19th, if my memory serves me well. The lady that served me was MOST UNFRIENDLY and it not being the first time. I have bought my coffee at this Spar a number of times. I took the complaint to the manager in charge and his name is Andrew. I was very upset as this was not the first time I get such shoddy service, which I PAY FOR IT IS NOT CHARITY, he promised he would take the matter up with the person concerned and would get...

Category : Retail

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Country : South Africa

I bought a sleeper couch & made a deposit for a fridge at the same time. The couch got delivered on a day I advised for it not to be delivered as I'd be at work. It was left at my gate & I then had to call someone to guard until my return from work. When setting up the couch, it somehow was cracked in the middle of the sitting area. I called Fair Price Cosmo City the next day & was told to await the managers call as he was out of the shop. It took 2 weeks just to be told to come see the store...

Category : Retail

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Country : South Africa

The Service in store is very very friendly, but after wards they are rude and they careless I bought a kitchen unit on credit and as it was my first account, I was told I will need to pay a deposit, and i paid it. Everything was done perfectly and i was told I'll get a call from the warehouse for delivery on the following day, the day went on and nothing, 2nd day went by and still nothing. I started getting calls from their call centre saying i have shown interest in opening the account with...

Category : Retail

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Country : South Africa

I went to Ackerman's Clothing and when Exiting the Security open my bag and with attitude and when I asked why she opened my bag her colleague closed it and told to open it.I then asked why is my bag opened I was told because people steal.So everyone who enters their store is labelled a thief.And if when I crossed the sensor made noise but no it was done before I even crossed the sensors.I will not Shop there anymore and I will escalate this as this is uncalled for.

Category : Retail

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Country : South Africa

I have been calling in since 13/05/2019 regarding closure of my GAME STORE ACCOUNT. On 12/05/2019 I settled my game account in store. In Promenade Mitchells Plain 7785. I have Called in everyday from 13/05/2019 , 14/05/2019, 15/05/2019 and on 16/05/2019 NO CLOSURE. NO CALL BACKS. This is unacceptable .Call Centre is another 30-60 minute wait for my query to be attended and when I get to the front of the Queue I am told I need to wait for the Closure department who has yet to CALL BACK!!!...

Category : Retail

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Country : South Africa

I bought 2packs 0f pampers at Shoprite Lansdowne corner last week Friday when when we went back to the store this Friday wanted to exchange for a bigger size I was told by the manager JORDAAN he will exchange it but I must pay the difference in because the price went up then I asked him WHAT ABOUT YOUR RETURN AND EXCHANGE POLICY HE SAID I MUST PAY THE DIFFERENCE BECAUSE IT WAS ON SPECAIL AT THE TIME I BOUGHT IT HE JUST LOST A CUSTOMER WHO SHOPPINGS EVERY WEEK OVER A R1000 AT THIS STORE

Category : Retail

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Country : South Africa

Good day Mr. CEO. Please help, because no one else will……… SC Gouws (complaint no available from the store). We purchased a lounge suite 2 years ago from the Bradlows Thabazimbi branch. In February 2019 I contacted the branch here in Thabazimbi to report tears and cracks of the material on the chairs of the lounge suite. (please do not tell me I it is because I have small children, because I do not have small children that jumps and step onto the suite). The store manager...

Category : Retail

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Country : South Africa

I went to Menlyn store to apply for a credit limit increase. I submitted all the relevant documents i.e. the latest 3 months bank statement. the cashier scanned the documents to their head office and they told me that I will receive an sms within 24-48hours. 2 weeks went by without any response and I made a follow up , I was told that it is now that they pick it up on the system when I called. they told me that they can see the statements on the system and told me the same story of receiving...

Category : Retail

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Country : South Africa

Rosalene Jacobs Paarl, Sa Abuse ill treatment received by woollies staff where the store certified me, tagged meT mental unfit mNAGEMENTS PERMISSION NOTIFIED ALL THE RETAIL STORES, RETAIL MALLS IN PAARL. I have lost my job the store refuse to take rectify, talk to my waiting for 2 year for them to bring closure, the humalication, on going trauma change into a nightmare all my 911 call for help to bring closure lost in transit. with modern technology the well known retail store woolwoths with...

Category : Retail

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Country : South Africa

The lady by the name of Johanna was very rude to me, i even i asked to see the manager she then said the manager is not available..afterwards i phoned pnp and i was told that the manager is buys on the line,they kept me holding for a very long time.i phoned again and they didnt pick up

Category : Retail

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Country : South Africa

On the 30 May 2019 I went to PEP at about past 5 in Ellof thinking of purchasing a gown, a consultant by the name Gugu came to me while in the line wanting to pay telling me did I know the gown I’m about to purchase is on sale, I confirmed no and at the same time lost interest in the gown while still in the store me and Gugu continued to chat as I leave the store I can see that she is following me but I didn’t really take note of it, a store away at Ackerman’s she approached me with two...

Category : Retail

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Country : South Africa

This morning the stupid store manage was shouting nd screaming at a promote telling her to take her shit nd leave his store I dont know if he owns dischem ..it happnd at glen fair.just because the fool who was complaining was white nd he had to be rude..he has no right to act like that..he didnt even hear the other side..we cant live like that as black people he is very stupid for a store manager nd I called the store to ask for his name another white fool just told me that he wont give me...

Category : Retail

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Country : South Africa

I went to their gugulethu store and was disrespected by their cashiers for 2 hours unnecessarily. I went to buy a 1voucher airtime and was made to wait for no reason because nobody has the decency to ask if you need any assistance.Customers who came after me to buy the same thing were given assistance due to the favoritism that goes on in that store. Their queue systems are horrendous and chaotic, their customer service is atrocious and appalling plus their head office did not even reply to...

Category : Retail

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Country : South Africa

The seat covers of the sofa were torn due to incorrect stitching. After repair the covers were too small, which created a space on the sofa in between the 2 pillows/seats, which was uncomfortable and looked terrible. After many enquiries one of the employees at the shop (Mall of the North)said that we could choose another cover for the sofa. I asked about the time frame within which this needed to be done. The person assured us that there was no time frame. Later this was denied. They...

Category : Retail

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Country : South Africa

I went to Rage shoes and clothing in The Junction Mall (Philippi, Cape Town) on the 25 April 2019. I saw a dress that caught my eye on the window display for R189, I went inside the store, looked at the military belted dress it had a R329 tag i asked the lady who was at the till that day, why it has a different price outside,she didn't answer nor bother to go look at the price displayed outside. I then asked her if do they have any XL she said yes, I then left that day. I came back to...

Category : Retail

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Country : South Africa

I bought the school pens for my nephew at pep stores (albert Luthuli str & tembi piliso, JHB) only to find that the size was a bit big and went back to the shop to exchange but I lost the slip and when I was purchasing the item I swiped using my capitec bank card which I have a sms on the phone. the Lady by the name of Shayde refused to exchange the trouser for me. could please assist as I cannot alter the the trouser and just needed the small size instead. Rebecca 081 583 7714

Category : Retail

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Country : South Africa

Poor Customer Service by Finrite A review of Finrite Administrators by Phiwokuhle H on 2 May 2019 Good Day, My name is Phiwokuhle Phil Hewu my ID number is ********** 257089, contact number is ********** , i had a credit account with The Foschini Group (TFG) where i also took out a cellphone insurance. On the 10 April 2019 I visited my nearest branch under the TFG group which is Sportscene Midderstad Mall in Bellville to settle and close my account a gentleman by the name of Rodrick in the...

Category : Retail

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Country : South Africa

While we always appreciate the support of the community, we cannot condone that our name be used for fraudulent purposes. A collection box for toiletries has been placed at your till points since October 2018. This was done by arrangement with the Store Manager. A sign stating that the goods collected (donated by Clicks customers) is for Hope House Children’s Home is prominently displayed on the box. On numerous occasions I have visited the store in person, and have spoken to the...

Category : Retail

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Country : South Africa

makro spingfield they refuse to take back their useless steamer (it takes 5 min to iron 1 garment) and give me a conventional iron or a full refund. im very disappointed with their service. Ref 2571185

Category : Retail

(0) Replies

Country : South Africa

On the 28 of April 2019 i went to Ackermans Vosloorus Chris Hani Mall. I got the worst service ever from the cashiers Busi and Nomsa. I went in store to activate an account which i opened on line i received an SMS to go in store to activate the account, SMS stated that i should go in store with my ID, i did just that however when i walked to the cashier by the name of Busi i greeted her and she greeted back after a while with an attitude i then gave her my ID and advised her i would like to...

Category : Retail

(0) Replies

Country : South Africa

Nkele Maganedisa Contact 0716205504

Category : Retail

(0) Replies

Country : South Africa

on Saturday 20-04-19 at 12h20 green cross in loch logan waterfront put up a notice that they will be closed for 15minutes. I waited for more then half an hour. Service in that store has been very poor. What a waste of my time!!!!

Category : Retail

(0) Replies

Country : South Africa

10/03/2018, my daughter age 15 and I went to buy ballroom dancing shoes for the first time. As this was our first time, we expected the staff of Turning Point Ballet and Dance Supplies Fairy Glen to have the knowledge to assist us. Sales Consultant Bronwyn had no idea what she was doing and sold my daughter shoes that was way to big for her to dance in and secondly sold be 2 different shoes - same style but different makes. When we got home, I once again tried on my size 4.5 shoes, just...

Category : Retail

(0) Replies

Country : South Africa

I bought a bunk bed for my kids at Mr price home last year in December 2018 and paid for delivery and assemble fee. he bed was not assembled correctly and the wood had yellow marks.. I called to complaint and the said they were gonna replace the bed and it was in January 2019. till now I haven't got a replacement then I called them again on the 28th march and asked them to come collect the bed cause I needed a refund so that I can buy another bed and another store , they said its gonna take 7...

Category : Retail

(0) Replies

Country : South Africa

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