Retail Complaints

DURING OCTOBER MONTH I BOUGHT A WASHING MACHINE( 13KG SONETEC) at GAME VREDENBERG .I started utilizing the machine in November ,in December I experienced problems with the machine( showing error every time I switched it on).I went to game and report the fault,they said they will send a technician.Since last year I'm been waiting for the technician, last week I was there again they said they will send it Monday or yesterday.I bought the machine cash and since December I'm not using the washing...

Category : Retail

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Country : South Africa

I called CNA regarding my Blackberry Z3 that no longer supports WhatsApp, they blatently told me to buy myself a new fown, What?? my Blackberry was 7 Months when I called the store, I was frustrated to hear them tell me to buy a new phone, to me this phone is new. I asked how come this information was never shared with me when I bought this phone? I would totally not have phurchased it in that case. I was told to email all my documents to Store manager ([email protected])I did...

Category : Retail

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Country : South Africa

After almost 20 years of being an account holder with an impeccable payment record, Truworths has procedded to threaten legal action for a short payment on the December account because no statement was received to refer to for December payment so I relied on previous months amount to make the monthly payment. The shortfall of R90.00 (sic) would have been included in next payment but unfortunately Truworths would have been financially crippled. Today I have transferred the full...

Category : Retail

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Country : South Africa

I bought beef sausages from Shoprite in primrose on Friday and the expiry date was 15/01/2017 took them home to cook and they were rotten and smelling bad, I had purchased mutton sausages as well expiry date 17/01/2017 they were smelling bad as well. That was R50 to R60 wasted and in the current economy I cannot be wasting money as I am a single parent. This is not the first time I have had a bad experience with their food. Last year I purchased cheese only when I got home I saw it had been...

Category : Retail

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Country : South Africa

Fairprice on Albertina Sisulu Road Tel: 087 260 3740. Im highly disappointed in Fairprice, HIGHLY DISAPPOINTED. I have been having a simple issue which I believe should have easily been sorted. I purchase a couch on 2016/12/16 which was delivered on 2016/12/17, I did advise Pule(Sales Person) that I will not available to receive it, however the security on my premises will receive it, in which he did. I arrived later that day to discover that the couch a had no attachable feet and the...

Category : Retail

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Country : South Africa

The bad service I experienced for the first time on the 22 December 2016 at Shoprite Checkers in Butterworth Eastern Cape near the taxi rank is extremely terrible. The money market staff starting from their Manager Mrs Gqubule to her cashiers needs customers service training every last one of them. After standing for a long time in the queue and you finally served, I noticed that they don't even greet customers in a friendly and professional manner and they look irritated and pissed off...

Category : Retail

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Country : South Africa

hi On Saturday the 14 I went to pick and pay princess crossing to do my shopping. My mum and I saw coffee mugs that the were on special so we decided to buy them but when paying for the items it gave use the incorrect price. The cashier called one of her colleagues to check the price. The ladies name is Molpone Mosieleng on her return to she told us the mugs that we saw were not on special and these no price like that we saw. The lady was extremely rude to us so my mum decided to check...

Category : Retail

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Country : South Africa

With my Dec 2016 statement I received I discovered there is R9800 goods bought fraudulently on my account. I did an affidavit at the police station and went to Edgars Festival Mall on 12 Dec to lock a fraud case. I spoke to Georgina at Festival Mall Edgars and she told me I don't have to worry about anything the fraud department will contact me in 2 weeks to sort out anything. On the 11th January 2017 nobody phoned me regarding my fraud case but received 2 phone calls from Edgars Collection...

Category : Retail

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Country : South Africa

I went to MTN Wonderboom to upgrade my cellular contrat on 11/01/2017I asked for I phone 7 plus the black or grey one. Was buying the phone for my sister as a third party. I was assisted by The consultant by the name of Daniel Mashilo. I called my sister that She could explain to him what colour phone she wanted . They both spoke lengthily on the phone as he convinced her for the white phone. I have never seen the I phone 7 plus before and trusted the sales person to give me the right...

Category : Retail

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Country : South Africa

Pick n Pay Hyper.. 1) I bought a 400g Rice Crispies from Kellogs. The box was sealed but the packet inside was open. How does this pass a quality check?? Let alone the hygene process that goes with it!!! 2) Also purchase 2 blow dry brushes, last week i returend the one because the "teeth" started melting (tresseme product). And yesterday while doing my hair the othe broke and cause my neck to have a scare the metal burnt my neck!! 3) I sttod at the till wanting to purchase DVD as...

Category : Retail

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Country : South Africa

I have sent numerous emails regarding my complaint and nobody has gotten back to me regarding the Manager of Checkers Canal Walk - Jamie Smith. I was in Canal walk in on Friday 16th December to purchase a few items. and I have noticed that the packaging wasn't correctly tagged. and I have taken 4 of the Rocher Chocolates which was by a tag costing R39,99 and original price was R119,99 and I refused to pay the original price and I wanted it for R39,99 as I take it a client sees a client gets....

Category : Retail

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Country : South Africa

Got birthday gift on the 13 January 2017 ie,(hairclipper R299.95) not cutting nor shaving. Wanted refund today on the 14 January 2017 and was refused refund nor exchange. I then demanded refund but told to live hairclipper will call me Monday to tell their decision. I demand refund because the product isn't working as intended. Its not faulty but not a genuine product. In year 2002 I bought a WAHL hairclipper for R399.99 and still have it and functional. Just that its old and twice a month I...

Category : Retail

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Country : South Africa

Refer s freind in September and December , told no more send out voucher, do direct deposit, still waiting , excuse after excuse !!!!!!

Category : Retail

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Country : South Africa

Bought Mr Sweet Speckeld eggs on the self there is a special paper standing Mr Sweet Lekkers R12.99 I took it then at the till they said it cost R18.99. I took them to the self and show them there stand R12.99 and it does not say excluding Speckled Eggs. Then the manager Christine told me there is two specials the Speckled Eggs is also on special for R18.99. How must I know it I look what is on the self and there stand R12.99. She said they change the price tagg on the self I should have...

Category : Retail

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Country : South Africa

I recently upgraded my phone with mtn. When I signed my contract I also took out insurance. On the 31st of December 2016 my phonebroke, I then took my phone to them only to find that my insurance was captured but not loaded under my profile. Called their insurance company, Penical insurance but no one assisted me. I am still without a phone and being bounced around from ohe department to the next. I have never received such service in my life. I have been a loyal customer for more than 7 years.

Category : Retail

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Country : South Africa

I shop at pick n pay Killarney, the service is shocking, there is no stock of various items, hake, fresh herbs, tomatoes, sometimes no onions, its like a spaza shop, there are so many of the staff walking about but there are long queues and not enough cashiers, your sell by date on some items especially fresh creams and milk, there is not one Indian, COLOURED or black staff what happened to the rainbow nation, or is it that pick n pay pays less because they being black, wake up you are losing...

Category : Retail

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Country : South Africa

On the 6th of Feb 2017 I was directed to ROXY DRY CLEANERS in Goenkloof Shopping Center - Pretoria by my child's school uniform shop to have my child's school blazer done with the school academic scroll and badges that had to be applied to it. After purchasing the school blazer I headed out straight to this shop to have this done/applied to the said blazer this was early morning... when I got there I was attended by one of the employees there by the name of "Jane" if not under correction!...

Category : Retail

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Country : South Africa

I went to offteck stationary to buy colour paperboard for work. The lady that was helping me was very nice. Her boss came and asked wat i was looking for i explained he did not even look at me he told the assistant to wrap the this up its either i take wat he has or leave. I askedwhy he was so rude doesnt he want customers he said he doesntcare he is 23 years in the business. Then a white man came in and got the opposite service i got. I felt that the owner was racist and didnt give me the...

Category : Retail

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Country : South Africa

I went to offteck stationary to buy colour paperboard for work. The lady that was helping me was very nice. Her boss came and asked wat i was looking for i explained he did not even look at me he told the assistant to wrap the this up its either i take wat he has or leave. I askedwhy he was so rude doesnt he want customers he said he doesntcare he is 23 years in the business. Then a white man came in and got the opposite service i got. I felt that the owner was racist and didnt give me the...

Category : Retail

(0) Replies

Country : South Africa

Sim swop application completed at Foschini Kenilwoth Centre on 4-01-2017 with activation time frame being given as 24/48 hours. On 6-01-2017 the one on one call centre was contacted due to sim swop activation bein unsuccessful only to be advised that the sim details on the application was incorrect. Upon providing the correct details was advised that the activation will take between 2 to 12 hours, this again did not happen. Call centre contacted again on 9,10,11 January 2017 basically to be...

Category : Retail

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Country : South Africa

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