Retail Complaints

I bought a Lenovo Yoga Tab 3 at Incredible Connection, Three Rivers on Friday the 23rd of February 2018 for my wife at R4999.00. After my wife used it I liked the futures that the TAB offered and decided to buy one for myself. On the 24th of February 2018 I took my wife's TAB 3 with to Incredible Connection, Vaal Mall and asked them that I would like to buy the exact same one . They brought me the Lenovo Tab 3 which looked exactly the same as my wife's and I bought it also for R4999.00.....

Category : Retail

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Country : South Africa

Good dday. In january i ordered bedding frm Home choice which i paid in as a cash sale. Now they made a mistake and sent me a tracking number bt in someone else's name. I could not get my parcel bcoz the name differs from mine ans the id number is also wrong. Now i gave them a call immediately after seeing this. Still to date they hv not yet come back to me, when i call them, they are giving me a run around and no one is willing to help. Plz assist ASAP

Category : Retail

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Country : South Africa

Took in two pairs of shoes for sole replacements on 7th of January 2018. We were told that the soles would have to be ordered. On 17th of February we demanded a refund as the shoes were not resoled as promised. Corran (owner) refuses to give a refund as he says the soles were ordered and have arrived (6 weeks late). He asked that his worker attend to our shoes first (while we wait), we are still waiting while his worker does other jobs. No refund, bad service, no assistance at all. Never...

Category : Retail

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Country : South Africa

I would like to compliment the staff and management at BG Porte Brand for their excellent and efficient service they gave to us when we went to their Midrand branch. I congratulate this company for their quality of service and quality products it shows the investment you put into your staff is paying off.

Category : Retail

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Country : South Africa

I bought SHOES AT SOLO, CARNIVAL MALL IN SEPTEMBER 2017. THE CONDITION OF THE SHOES NOW, IS UNBELIEVABLE! THE SOLE IN PARTICULAR IS RUINED THAT ITS AS IF I BOUGHT THEM TWO YEARS AGO, BUT THE HEEL IS STILL INTACT. I WENT TO THE STORE WITH THE SHOES TO SHOW THEM AND MAYBE ASK WHAT THEY COULD DO FOR ME.GOT TO THE STORE AND FOUND TWO LADIES AND STRAIGHT AWAY I ASKED FOR THE MANAGER BECAUSE THEY JUST DINT SEEM INTERESTED BUT THEY ASKED ME ANYWAY WHY I NEEDED THE MANAGER,I EXPLAINED TO THEM I...

Category : Retail

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Country : South Africa

Good day My name is Julian Lucas. I have been a loyal employee for this company for more than eighteen years. I have seen many people come and go but because of a prominent racist element prevailing in this organisation I decided to quit because I was going nowhere. I have proven myself as a very proficient manager but because I am Coloured everyone overlooked me re promtion. I was fired on 17/11/2017 due to abscontion because I could no longer handle my working environment. Ever since I...

Category : Retail

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Country : South Africa

I placed my order on the 26th of January 2018 and paid in full instantly for a delivery on the 14th of February 2018, as I write this the delivery has still not been done. I have called their offices at three times already today form morning and we still don't have delivery. The status on the website remains what it was over two weeks ago, "Order being processed". I am still baffled by all of this since they are based in Sandton and the delivery address is also Sandton, so from Sandton to...

Category : Retail

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Country : South Africa

Bought a tekkie converse R799.00 , return shoe because it was to tight and hurt my toes infront. employee refuse to take the shoe back because it was wore , but it brand new. totally bad service beacause it was not wore more than 1 hour . will never ever support tekkie town ever again. they definitely have no clue what is customer service.

Category : Retail

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Country : South Africa

We bought a fridge at OK Meyerton 2015 on credit , as we speak its been paid up in full. Since we bought this appliance we've complaining about it . There was once was been taken to the factory shop for repair . Now our fridge its not working at all , we reported to the shop they log a complain until today nothing happened . Last week on the 31/01/18 I was at the shop to get a development I was told by the sakes rep they are waiting for Defy to respond . I asked him to phoned them on my...

Category : Retail

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Country : South Africa

Good day I am totally disgusted by the level of service I received yesterday at Clicks Save ways pharmacy. Upon approaching the pharmacy there was a guy in a white shirt wearing a clicks name badge I asked him where I could pick up my prescription he directed me to a queue. When I got to the front of the queue Jolene Du Plessis said she cannot assist me since I was in the wrong queue and continued to point at a queue I should have joined. When I explained that a staff member had...

Category : Retail

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Country : South Africa

I'm still awaiting a technician to attend to my fridge that I reported on the 30/01/2018. The Bradlows Germiston manager is useless. So please ppl don't go and purchase things there. If there are problems they do not attend.

Category : Retail

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Country : South Africa

I bought a SANSUI fridge @Germiston Bradlows last year in August so on Wedneday the fridge started making funny noise then I immediately reported the matter to SALES consultant Baby. I then got my ref: SAN70066-8 but since then no-one has called me. On Friday Baby said she will ask the manager Vusi to Call me but He never even bothered to call me. When I called him this morning he gave me an attitude. So is this the service we must get from Black managers in this stores. My staff is getting...

Category : Retail

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Country : South Africa

I bought a SANSUI fridge @Germiston Bradlows last year in August so on Wedneday the fridge started making funny noise then I immediately reported the matter to SALES consultant Baby. I then got my ref: SAN70066-8 but since then no-one has called me. On Friday Baby said she will ask the manager Vusi to Call me but He never even bothered to call me. When I called him this morning he gave me an attitude. So is this the service we must get from Black managers in this stores. My staff is getting...

Category : Retail

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Country : South Africa

Hi there, If Makro was clever they would cancel their online division. I placed an order online with Makro and have had no feedback about it. I have requested a refund of order MAK787345 as Takealot has accommodated me. Makro Online give no communication. Emailing [email protected] and [email protected] leads nowhere. I just want a cancellation and refund of order MAK787345. Please send this to the correct department for processing as no other Makro email gives a...

Category : Retail

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Country : South Africa

I purchased a pair of shoes for my daughter on the 8th of December 2017. It was the incorrect size so I called Spree and was told that I could rake it to my nearest drop off point and leave it there. I went to my nearest drop off point and my parcel had not been allocated to the system and therefore I could not leave it there. I then arranged that the courier collect the shoes from me, which happened very quickly, although not at the specified time that I had said so I rockes up from holiday...

Category : Retail

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Country : South Africa

good day I bought a watch at Truworths westgate on 16-11-2017 and on 22-01-2018 the watch stopped working . I took it to a watch shop thinking the battery was flat and they said the watch wasn't working, I then took it to truworths and they refused to take the watch back to at least try and send it back to the manufacturer to fix it for me . They said it doesn't have warranty or gaurentee and they cannot assist me. regards sharon

Category : Retail

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Country : South Africa

I am very frustrated because of the bad service I got from PEP stores at Kerk street in Johannesburg on the 25/01/2018. I bought a phone from them and used my card for the payment the cashier there named "Patience" told me the transaction declined, I had to re-do the transaction, upon doing so again I got 2 notifications which means I was double billed,I showed her and her response was "don't worry your funds will reverse back into your account" she also said should it jot, I should bring my...

Category : Retail

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Country : South Africa

I am very frustrated because of the bad service I got from PEP stores at Kerk street in Johannesburg on the 25/01/2018. I bought a phone from them and used my card for the payment the cashier there named "Patience" told me the transaction declined, I had to re-do the transaction, upon doing so again I got 2 notifications which means I was double billed,I showed her and her response was "don't worry your funds will reverse back into your account" she also said should it jot, I should bring my...

Category : Retail

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Country : South Africa

Yesterday the 26th of JAnuary i phoned CNA Parow and asked them to put aside a phone for me the ZTE Blade A601 as I didn't want to go all the way there for nothing since my resources were very strained. They agreed and I then had to find public transport all the way there and when I got there, Margaret said it is sold out. HOw can it be sold out when I reserved the last one especially? How could they agree to put it aside then somehow it is sold out off the shelf? Did one of them take it for...

Category : Retail

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Country : South Africa

Yesterday the 26th of JAnuary i phoned CNA Parow and asked them to put aside a phone for me the ZTE Blade A601 as I didn't want to go all the way there for nothing since my resources were very strained. They agreed and I then had to find public transport all the way there and when I got there, Margaret said it is sold out. HOw can it be sold out when I reserved the last one especially? How could they agree to put it aside then somehow it is sold out off the shelf? Did one of them take it for...

Category : Retail

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Country : South Africa

Dear CEO of Rage on the 25/01/2018 went to this complex called Soshanguve crossing at one of your Stores that rage it selling only shoes and bags I had a bad service ever buy staff and worst manager wasted to purchase a bag that they displayed a wrong price of which was R164, 99 on the display but they refused to give me that price with the price I saw with they kept on saying it's not impossible but it's was not my mistake I was right to want it with that price but they refused so I was...

Category : Retail

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Country : South Africa

since the beginning of DEC 2017 , after returning wrong items n requesting a refund , no updates, I'm calling them three times a week but nothing is happening , they all promise to investigate and keep me posted but none of them have done that including their management.. their courier guys picked up these wrong items but spree can't find the items(so the courier guy guessed I had items to be collected....?) To top it all, as im waiting for my refund, a second delivery of wrong items to my...

Category : Retail

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Country : South Africa

After telepathically placing an order on 15 Dec.because the on-line order could not be submitted, I was told that delivery would take place on 18 latest 20 Dec. Payment was made on the same day. After NUMEROUS calls, emails and sms messages there is No response. Is this a fake company?

Category : Retail

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Country : South Africa

Original Techno Spa Jacuzzi pump packed up, bought new one from Techno Spa (turns out they changed to "Quality Pumps" brand), which then failed after less than 3 months. Found that impeller seized up due to missing spacer on wet-end between impeller and housing. Took it there myself, despite the 2 hour drive in each direction. In 3 weeks they still can't give it back. Have not replaced it, despite being less than 3 months in. Every time you phone them (as no feedback forthcoming) it is as if...

Category : Retail

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Country : South Africa

My name is Tandile Mhlana, Cellphone 0789479487, on the 18 June 2017, I bought a Tablet Plum at Pep Store Mthatha Plaza, by end of August the Tablet was no longer charging, I took it back to Pep Cell on the 16 September 2017. The consultant assisted me, advised that it will take 2 moths to be returned on maintenance, every time I went checking it, I was advised that it is still on maintenance. Now they say I will not get the Tablet fixed as they no longer selling it, and I will get no...

Category : Retail

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Country : South Africa

I went to Pick n Pay Southernwood Mthatha for shopping. When i was done doing groceries I went to the butchery which also inside Pick n Pay to weigh some meat, First of all there was no one at the butchery counter,I waited almost 15 -20 mins then suddenly some lady came from the back,I asked her to assist me to weigh some meat she told me to ask someone else I'm going somewhere i cant assist you and I said to her being a Pick n Pay worker you should call someone else for me, and she shouted...

Category : Retail

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Country : South Africa

MY NAME IS BAKAE PATRICK MAKWENE CELL:0734362760/011 279 9500 EMAIL:[email protected] IT COME TO MY ATTENTION THAT AN ACCOUNT WAS OPENED IN ONE OF THE RAGE STORE UNDER MY NAME WITHOUT ANY KNOWLEDGE,I WENT TO THE STORE IN WESTGATE MALL TO FIND OUT,THE STAFF THERE WERE VERY HELPFULL AND ADVICE ME TO DO AFFIDAVIT WITH COPY OF MY ID AND 3 SIGNATURE SO THAT THEY CAN SEND TO HEAD OFFICE AT THEIR LEGAL DEPARTMENT,IHAVE DONE THAT AND THEY SUBMITTED ALL THOSE REQUESTED DOCUMENTATION ON THE...

Category : Retail

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Country : South Africa

I bought a TV cabinet on the 9th of December 2017 at Fair Price in Krugersdorp. After phoning several times, and going to the shop a couple of times, i am still waiting for my TV cabinet. I wanted to take the one they have on the floor, but i was told that i am not allowed to take stock out of the shop. I bought the cabinet cash for R 1439 delivery included. Today is the 12th of January 2018 and still i am waiting for my product to be delivered.

Category : Retail

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Country : South Africa

I CALLED IN THIS MORNING TO SPEAK TO ONE OF THEIR EMPLOYEE ONE OF THE LADY BY THE NAME OF RENKIE(PEP PLAIN STREET RUSTENBURG 014 592 1623) ANSWERED THE PHONE SHE HAS NO TELEPHONE ETHICS,SHE JUST TOLD ME THEY BUZY EVEN BEFORE SHE LISTIN TO WHAT I WAS LOOKING FOR,SHE IS NOT AN ASSET TO YOUR SHOP IF SHE GIVE THIS BAD SERVICE TO THE CUSTOMER WHY YOU STILL KEPT HER.I NEED AN APOLOGY FROM THIS LADY,

Category : Retail

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Country : South Africa

Spar stores offer a rental service run by the "Cleaning Clinic" company that rents out carpet machines at the rate of R379 per day. My company rented one on 5th January, the equipment did not work properly. The attitude on the phone and, when a representative eventually arrived, was first 'blame the customer' and, when that did not fly, second 'too bad, return it to the store. The individual claiming to be the MD of the company, 'Simon', was blustery and clearly disinterested in the...

Category : Retail

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Country : South Africa

I need to inform everyone that was about to order any Item from Home Choice That they Must a service that is beyond repairs. Three Items that I ordered in December the 08 are still with now . no one is contacting me to tell me about it. now I got an sms saying ref. no pfs424184 was dispatched and on Saturday they said I needed to wait at he address for until late and no phone call no sms and I left at about 16:00 today they said my order is being returned because they could not reach me...

Category : Retail

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Country : South Africa

I ordered 3 items at Home choice on the 08/12/2017 and the items were paid on 18/12/2017 since then no response as to when they will deliver those 3 louse items I phoned them literally every day after Christmas and the lady that I spoke said my order was not done because they did not have stock she told me after several calls and last week I got an sms with this ref. pfs4241847 order was dispatched and today the 04/12/2017 they say the courier company tried to contact me but that is a fat lie...

Category : Retail

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Country : South Africa

My client complaint to me that your garish him illegally and left him with less money every month is that true

Category : Retail

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Country : South Africa

I wanted to purchase a fitbit watch using my ebucks and Dischem points, the cashier rang up the items that I purchased. I told her that I am paying R1307.25 with my ebucks card and the balance with my Dischem points. She took the ebucks card and swiped that first, then I handed her my Dischem card. She then informs that Dischem Loyalty is offline after I informed her that I am paying with my ebucks & Dischem points. She then tells me to pay cash. I replied no I told you how I am paying. I...

Category : Retail

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Country : South Africa

My daughter got a gift of shoes from Rage but they were small and I didn't have the receipt but had the box and barcode on the box together with the price. At this busy time she said she needs to call the call centre for authorisation to exchange. I fail to understand this because they have the same shoes in store in case they thought I bought it from another shop other than Rage and why should the call centre instead of the manager or someone senior in the shop to give such instruction. This...

Category : Retail

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Country : South Africa

I am disgusted with the staff at Legit in Baywest Mall in Port Elizabeth.I purchased an item at legit on 10 December 2017. Today on 26 December 2017 I went to Baywest Mall Port Elizabeth to return said item. This being within the time frame for returns. The lady that works at Legit first asked whether i had paid with a savings card or debit card, I told her debit card. She then very rudely told me they can only exchange my item and not return it because their policy is cash returns within 7...

Category : Retail

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Country : South Africa

I placed an online order on the 24 November 2017 order number #100041405 and paid R1400 for it, edgars promise to deliver in 2-5 working but till today the 26 December 2017 I havent recieve my order, even though on the system it shows that it was delivered on the 5th December 2017, i phoned on the 7/12/2017 ref 17120702653/GO to inform Edgars that i havent recieve my order, i was told that you need  24hours to investigate and get back to me, after 24hours was over, I phoned again on the...

Category : Retail

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Country : South Africa

Worst service ever from Makro. I placed an order online on the 29/11/2017. First there was a problem with the colours ordered and then the parcel was just never dispatched. I received an sms on the 8th saying the order will be delivered within 5 work days. More than 5 days later still no order!! I started phoning over the weekend of the 16/12 to be told the order is out on delivery we should track the order on Dawn Wings site. No order available on Dawn wings site. Monday 18/12 Dawn wing...

Category : Retail

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Country : South Africa

I've send my phone for repair six months ago, first two months mtn shop was struggling with Korea company at MTN mall in middelburg(mpumalanga),i had to use my own transport and travel to Johannesburg menlyn mall, after 3 weeks my phone pass the warranty assasment and the warehouse send me a Reference number, then I had to go back to MTN shop at middelburg to claim a new phone, but they refuse to give me my phone back, the service is poor and I can't keep on paying that lot of cash for...

Category : Retail

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Country : South Africa

Cashier Sent me to go check price for a mug I wanted to buy and when I raised the matter with the manager. The manager didn't seem bothered. The cashier made it seem as if it was my responsibility to ensure that their items are priced. When I asked e manager where I the person who is hired to ensure that items are priced he said they have nocked off. The others customers where swearing me on the que while Mbali the cashier was just sitting there looking pretty and smiling with them as they...

Category : Retail

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Country : South Africa

I baugth a cell phone on the 10 of Dec 2017 and brauth it back today on the 7 day now the manager said its not 7 days and there are a price difrence now on stock i need to pay in or take my money back what the hell off service are this as this shop floors are so dirty and staff unprofesionale i need a new phone as i paid for it cash The manger are not even intrest to assist we as customers they leave u unattend and just walk away i will def take this further if nothing are done about this my...

Category : Retail

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Country : South Africa

I have since bought couches at Rochester Parkview in October.it was a prosess for them to deliver them they just kept me waiting at home several times and when they finally delivered they brought me damaged/broken couches.I reported the matter.The warehouse people will call to make arrangements but they never pitch.its very frustrating for me to stay at home and nobody comes or call.I am working and have to take time off at work for nothing.All I want is my money back so I can move on from...

Category : Retail

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Country : South Africa

Good day I am very disappointed with the service I’ve received from Vodacom I took my phone to Vodacom4u at standard bank in order for them to put a insurance claim as my phone fell Lcd and screen cracked I approximately went the on the 07/05/2017 however I was on maternity leave however received a call from consultant advising I should bring R200 for them to send the phone however didn’t get the time to go immediately a few weeks later technician called by the name Gerard saying...

Category : Retail

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Country : South Africa

purchased a shoe for r999.00 on the 5 December 2017 at Forever New Liberty Midlands mall in Pm Burg and used it for a function on the 8th December from my home to the function in about a space of 30 mins Shoes was slipping out my feet and found it to be very uncomfortable Returned it on the 11 December under 7 days return policy But to No avail The manger refuses to credit me or give a me avoucher. This is what you get for been honest and never thought a r1000 shoe would be so uncomfortable....

Category : Retail

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Country : South Africa

I Mrs M.Adams orded a Hisense Infinity KO smart phone on forcini online shipping om black friday. the order was confirmed and the order nr was p153044048. on the 7/12/2017 i called forcini online customer service to inquire about my delivery and was told that the couriers tried calling me on several times and the address provided by me was wrong. i than confirmed the address again and was told by the consultant to expect delivery on the next 3-5 working days. on the 11/12/2017 i call the...

Category : Retail

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Country : South Africa

I got dismissed on 07Sep2017 and I was told that all my monies would be paid into my bank account after +-12 ,on the 11th week I sent an Email to Edcon's Hr to inquire how far are they with the process instead I was told that there's a withdrawal form I needed to fill and send through and that I'd have to wait for another 12 weeks!!After 11weeks of waiting I'm told I have to wait for another 12 weeks.All my accounts are being handed over for collections as it is,my life is at a standstill.A...

Category : Retail

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Country : South Africa

Lynette mamabolo from planet fitness heiwoorld centurion signed me up for a contract which sees me paying 199.00 for 3 month as a promotion the club was running, only to be debited twice in the first, when I asked her and the club manager what was the other amount for I'm being told its levy fee which she never took it upon herself to explain it to me, I'm saying this because she explained everything to me expect this levy fees, based on that I sent them a number of emails which are been...

Category : Retail

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Country : South Africa

My name is rachel baloyi from pretoria today I went to checkers hyper in mayville to buy a present for my child it was her birthday and i found the teddy bear with the price of R32.99 and I tooked it when i went to the till and when they pushed it it ssys R499.and i tell the cashier that i want it with the price that i saw and she called her manager when the manager comes she told me that they cannot give me with that price i negotiated but i was never got any help and i want the teddy bear...

Category : Retail

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Country : South Africa

Hi I have tried to open an account with ackermans on a very same day i submitted all the necessary documents they requested from me sent them via Bayside Store. I was promised an sms within 24 hours of my application which i never did and ended up driving back to the store after 2 days of no response and they contacted the store but no tangible feedback was provided to me i then went home. Following day which was now a 4th day after my application i contacted the customer service and was put...

Category : Retail

(0) Replies

Country : South Africa

On the 23th of November, I bought shoes at Rage now today 11 December 2017 I want to return the shoes because it is to small, I was informed by the cashier that Wendy at customer services says I cannot get my refund because refund is 7 days, why did I wait so long for the return. How can she say that without finding out my reasons??? Now that I want my money back Rage comes up with stories. I left the shoes at the shops, Rage will contact me when they have my refund. Now I am forced to...

Category : Retail

(0) Replies

Country : South Africa

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