Retail Complaints

Owner Manny chased us out of the store for having a puppy in our arms, complaining about a R1000 fine he got a week ago for a pet in the store. He was extremely rude and all but pushed us towards the door. We did not see the NEW sign outside saying that no pets are allowed. We visit meat world atleast twice a month and always bring our dog, and we have never had trouble before. I am horrified at the way we were treated, if he had politely asked us to go outside, I wouldn't have had a problem...

Category : Retail

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Country : South Africa

I placed my order on the 13th it was dispatched and the delivery was scheduled for Friday the 17, to my surprise nothing come through I then called the customer service department where I spoke to Sydney who promise to track it down for me and will call me back to give updates, I waited and waited, I then call back and spoke to Thabo who then promised me the driver is on his way will be at my place at 19:00 till now. I called again Saturday the 18th and spoke to Tseko, she then told me the...

Category : Retail

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Country : South Africa

ZONE 48 FROM AVON TEAM LEADER AND MANAGERS ARE NOT DOING THERE WORK PEOPLE PAY FOR THING AND THEY DONT WANT TO SORT THE THINGS OUT MY HUSBUND IS SELLING AVON AND HE IS UNDER ZONE 48 THE TEAM LEADERS IS NOT RELPY ON ANY PHONE CALLS HER NAME IS SONJA SEVENZTER I NEED FEEDBACK FROM AVON MY NO 0798738038 GERT PRINSLOO

Category : Retail

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Country : South Africa

I went yesterday to hire car for 2 weeks to HERTZ counter in JHB OR TAMBO airport The consultant was so arrogant ,He gave me a quote but when I asked him to explain to me for what I am paying he told me if I don't like it I can pay R10000 more This is totally unacceptable. He refused to give me his name. They don't have tags with names and their uniforms are dirty and not professional. I think that it should be done something about this person. After all my drama and horrible experience...

Category : Retail

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Country : South Africa

DISCHEM Sent my order to wrong address - refuse to correct it I ordered, as - I often do, because I am disabled & semi-bedridden - from Dischem Online & paid for it to be delivered at my home, since my mobility is very limited. I saw by accident that they put on the WRONG delivery address - when they got it perfectly right with my previous order - and e-mailed them about it twice to correct - with zero feedback. Then they gave RAM couriers this wrong address, which delivered it to the...

Category : Retail

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Country : South Africa

My name is Angela Dintshi; I’ve had Edgars insurance since 2015. On the 14.10.2017 I took my phone to Edgars Wonderpark for repairs and I was asked to sign a form and to leave my Phone as they were going to send it to their insurance Finrite. I was told the phone will take about 4/8 weeks to be fixed. After a week I phoned Finrite to check if they have received my phone and see if the claim was processed. I was told they were not going to fix it because the IMEI number on the clam form...

Category : Retail

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Country : South Africa

Never ever ever buy from Rochester Strubensvalley !! We ordered a bedroom-suite from Rochester.... I waited a month for it to be delivered. I had to sleep on the floor with bronchitus, because they never delivered as promised. Eventually (after I cancelled our deal telephonically) they delivered the suite, but they didn't deliver the side planks that connect the headboard with the foot-board. It is another 3 weeks later. Francina and Monica never return my calls. They are making promises...

Category : Retail

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Country : South Africa

Hi, Just interested to find out the legal route to take as concerns "prescribed debt" where validation for prescription has been interrupted by a ridiculous payment has been made in the 2nd year prescription is running.c In my instance R4.16 on one account 2 years after no payment and R4.70 also 2 years after no payments were made. In the first instance an eft payment was from an account not belonging to me andd in the 2nd a supposed in store payment. The retailers are interrupting...

Category : Retail

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Country : South Africa

Let my start by urging you to NEVER SHOP at Corsetsa!! Very quick to respond and deliver but they will take your money, even when they send you the wrong product and size. They have a blatant disregard for the CPA and attempted to convince us that a corset is underwear and therefor not returnable, even when never worn as it was clearly too small based on the measurements sent! DO NOT shop at Corsetsa, you will regret i

Category : Retail

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Country : South Africa

the manager refused to exchange goods for me that have tags and in woolworths plastic, she said the goods i bought were too expensive, i dont understand becasue they are woolworths staff , the manager refused to exchange goods for me that have tags and in woolworths plastic, she said the goods i bought were too expensive, i dont understand becasue they are woolworths goods, I didn't price any goods, the other lady came and she said to her look at this lady she want to exchange expensive...

Category : Retail

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Country : South Africa

I have bought a cap for R350 on the 6th of October 2017 however the strap at the back of a cap thorn apart or stitching became loose and I took the cap back with the proof of purchase and the lady in charge she told me she'll take the cap to manufacturing to see what went wrong and bear in mind it was a week and 2 days ago and she'll get back to me however when I went to follow up the process she has sound she has forgotten what I was there for until the other employee reminds her and her...

Category : Retail

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Country : South Africa

I bought an NY cap on the 6th of October 2017 at AL CAPONE in Newtown Junction, Johannesburg and I've won the cap 3 times and the strap at the back thorn apart or the stitching from the strap became loose in order for me to be able to wear the cap again and I took the cap back to the shop with the proof of purchase and of which I have paid R350 and the lady in charge ask me if have I won the cap and my response was of cause yes and she told me I should leave the cap and she'll get back to me...

Category : Retail

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Country : South Africa

I have an account with Woolworth and because of the financial problems as a single mother looking after 4 kids and my 2 sons not working they handed me over to MBD. i went to pay R1000 cash at Woolworths and i discovered that MBD has already debited the R1445 that i am owing from my account and i voerpaid them with R1000 i went to Woolworths and they referred me to MBD which i handed over the documents that they wanted as proof of payment and it was in May and i was promised that i will get...

Category : Retail

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Country : South Africa

i went to picknpay tzaneen with a trolley from woolworths with two plastic bags filled with woolworths groceries, and the security there[lady] told me she doesnt have stickers for me to enter the shop. i must go to the parcel counter or leave the store. then i chose to leave cos i couldnt stand the que. i feel she was very rood and unprofessional. i mean firstly theres no woolworths brands at picknpay. i was told that even my woolworths store cannot allow other groceries to enter their store,...

Category : Retail

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Country : South Africa

I bought an article early in October. A completely different article was sent. I have been communicating with Hyperil since October 23rd and all that I get is promises. I have dealt with 2 customer services persons and am getting no joy.

Category : Retail

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Country : South Africa

Mall of the South is closest to my house, i shop there almost 3times a week. its amazing how staff from other shops recognize me simply because im on a wheelchair. till i went to Dischem which i visit frequently for my medication. the lady who happened to hold some sort of a position at the store told me to go and stand/sit on the queue. i was truly hurt by her response, thinking how can she be so inconsiderate. what if i was on the chair the whole day and had bum sores from it, what if i was...

Category : Retail

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Country : South Africa

I have completed an application form to open an account at Donna Claire and that was more than a week ago.Donna Claire has phoned to their headoffice to find out what the hold up is and the second time they phone the person said to tell the me they have alot of applications to go thru. I feel that is not an excuse.

Category : Retail

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Country : South Africa

I was at Woolworths Durban (West Street branch) to exchange shoes. I didn't have a slip with me and teller assisted me and he called for authorization. Anita came and asked me where is my slip and I told her I cannot find it. She told me that they do not exchange items that are more that R250. It was the first time I hear of that and I told her to check with my debit card and she searched for longer than 30 minutes and she told me to get a bank statement. I went out and came back with it, she...

Category : Retail

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Country : South Africa

I was at the Checkers in Cresta on Saturday 21.10.2017,at about 13:50 , brought goods for actual price R400.80 however cashier processed R780.80 and added an item for R380.00 of which I never brought . I made the payment via debit card , after checking my slip I discover that the amount is incorrect and the item she scanned is not part of my shopping, the cashier just left without apologizing, the manager attended to my complain and refunded me.My concern however is how many other clients...

Category : Retail

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Country : South Africa

I was at the Checkers in Cresta on Saturday 21.10.2017,at about 13:50 , brought goods for actual price R400.80 however cashier processed R780.80 and added an item for R380.00 of which I never brought . I made the payment via debit card , after checking my slip I discover that the amount is incorrect and the item she scanned is not part of my shopping, the cashier just left without apologizing, the manager attended to my complain and refunded me.My concern however is how many other clients...

Category : Retail

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Country : South Africa

We bought a Defy fridge in 3 years ago @ Circus Triangle Mthatha Mall. Our fridge had 2 year warranty and 2year extended warranty. On 2015 our fridge gave us problems and the problem was reported to Game Circus Triangle Mthatha. Defy technician was assign to come repair (fix) our fridge. Our fridge was repaired within 6 months with no joy (there gone from bad to worse after repaired) We came back to the shop (Game circus Triangle) to re-open the call as we were not happy with the fridge,...

Category : Retail

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Country : South Africa

Vodacom South Africa is the worst cellphone service provider I have ever seen in my life.I have been using Vodacom for the past 20 yrs on prepared and had few contracts that were paid off without any adveres or defaul and their records can proof that.I bought a Vodafone tap 2yrs ago and paid in off this yr end of may and concelled my contract on 25/08/2017 which the cancellation letter was sent to me but they still debited my a/c with R109.00 and I enquired they admit it a mistake from their...

Category : Retail

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Country : South Africa

i have similar cellphone complaints on an device that was offered by mrp . their policy is this [1] selling goods suitable for the South African market ..NO [2] honor the needs of your customer ..NO [3] honor your own policy including your 21 day ..NO [4] respect the customers private banking details ..NO [4] employ competent staff at customer care who can handle problems and not ignite them like a BEE staff member ..No [5] consider and respect a request from your customer ..NO . Friends ,...

Category : Retail

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Country : South Africa

On the 22 September 2017 I bought a Z2 cell phone from Ackermens of which I was told it have all the Apps that I needed, but to my surprise I tried downloading all the app which was in vein none was successful. Today on the 20 October I took back the cellphone to the sales lady by the name of Nelly whom I bought the cellphone from,she was so rude she didn't even have time to speak to me. It was as if I was at the shop to beg by I paid cash when buying that cellphone. The help that I need is...

Category : Retail

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Country : South Africa

Paid R16 000 of my hard earned money for a "leather" couch set. paid thousands for a extra extended warranty of 5 years and a year and a bit later when I wanted to claim they quote me almost R4000 to repair. I will go and drop the rest of the set off at their branch in Nelspruit and they will never ever see me or any of my family members or friends ever again. to make it worse I went to the store to report the problem on the couches the one day, they took my detail and I never heard from...

Category : Retail

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Country : South Africa

On the 28th August 2017 I made a payment of R 10000.00 from account ,account name Akwandekonke Trading(PTY)LTD to account number 10092546887 branch code 051001 at 17H30. As per my knowledge an account holder was Dzungamanzi Paper (PTY)LTD. I was paying for 100 boxes of typek each costed R 100.00. The transport cost was to be paid by them as they said that should you order be more than 100 boxes they will pay for you transport cost. On 01 September 2017 I paid R5000.00 using the same business...

Category : Retail

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Country : South Africa

admin officer did not want to approve an employee special leave for examination purpose. instead she was told that their seniors does wants everyone at work hence she was asked to bring her time table prior to her examination. she was booked in day before her examination but she decided to stay home and study.

Category : Retail

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Country : South Africa

On Tuesday 10th October I went to Game stores at N1 City, Goodwood,Cape Town to purchase a 32inch Samsung TV on special for R2999.After taking my particulars I was told I do not have a valid TV licence by the lady doing the authorisation.I told her I do have a licence and showed her the proof of payment.She told me my proof is worth nothing as her system shows I have no licence.I asked her to confirm with the SABC and she told me to call them myself.I then called the SABC from my cell and the...

Category : Retail

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Country : South Africa

I bought clothes to the value of R4292.43 on the 24th of September 2017. The amount immediately went down from my bank account and I was informed that the clothing would be delivered within 5 - 8 working days. It it is now the 14th of October 2017 and I haven't received a single item, not even an email with a delivery note or order number. I don't know WHAT to do.

Category : Retail

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Country : South Africa

I had a terrible service at shoe world protea glen , I was looking for a sizzle 11 , the guy said they don't ve after that he led me there standing and went at the k for long, and I stood there waiting for assistance because I decided to take another type of shoe. When he got back I was trying to tell him that why did he just leave without saying anything he started arguing with me.

Category : Retail

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Country : South Africa

I cancelled my lay-bye sales order 12568518 on the 16th September, not by choice because the store called me to say they no longer stock the product I lay-byed(I have no issues with that). The store promised 3 to 5 working days for the money to be refunded in my bank account and up until today l still have not received my money. The branch has made several follow up to the head office to release the money but still did not get any assistance. When l call the call center (reference number...

Category : Retail

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Country : South Africa

I have purchased a lounge sweet at Morkels Vanderbiljpark in July 2015, I am not happy with the service that I get at Morkels Vanderbijlpark. I started complaining with them in JANUARY 2017 that the back rest of the 3 seater was tearing and they logged a call for me for it to be fixed and the reference for that call is BR-GE 10012017-279. I went back a few months later and told them that the same 3 seater that was fixed has started to crack and the stitch on it was coming out they logged a...

Category : Retail

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Country : South Africa

I bought a perfume at Dischem three rivers for R630. The perfume doesn't last and the smell is not what I expected. I took the perfume to dischem with the complain. The manager told me that she will take the perfume to the supplier for tests, three weeks later i went to the shop or feedback. The manager was not there, when she called she said the supplier said its not a factory fault. On the 7th October, I received a call from the manager and she changed her story. The perfume is at the store...

Category : Retail

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Country : South Africa

Bought sofas for R45 400 in 2012 and managed to pay them in full that year but the same year there were problems so they give us a demo we still have it but they are all not genuine leather.

Category : Retail

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Country : South Africa

I bought couches for R45 400.00 in 2012. They were paid in full during that year.The same year we had problems with them so they ended up giving us a demo.Now we have fake leather couches , they are not genuine leather and I have paid R45 400 for them. My name is Funiwe Elisa Mofokeng from Welkom

Category : Retail

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Country : South Africa

they sold my late husband imitation leather couches saying it they are genuine leather we paid R45 400.00 i tried to tell since 2013 until they told me that the warranty is over if we wanted imitation we would have bought it for R10 000.00 i wanted genuine that is why we paid the more than 45 thousands

Category : Retail

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Country : South Africa

they sold my late husband imitation leather couches saying it they are genuine leather we paid R45 400.00 i tried to tell since 2ò13 until they told me that the warranty is over if we wanted imitation we would have bought it for R10 000.00 i wanted genuine that is why we paid the more than 45 thousands

Category : Retail

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Country : South Africa

On the 03 October I went to protea Glen ext 16 shoprite to withdraw money and on my side it showed dat the amount went through, but they said the amount it didn't went through on their side, they called a manager by the name of Gloria she said I will get my money the following day on the 04 October 2017 and when I get to the store to collect my money she wasn't there and I asked to speak with the senior manager and she told me dat Gloria didn't do her job right by informing the customer...

Category : Retail

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Country : South Africa

I have never experience such utter disgusting service from staff member at pep stores mamelodi in Pretoria. I normaly don't mind waiting in a long q's because pep stores has been part of my life all my life and I enjoyed buying my kids clothes there. this specific branch is enroute and convenient. however , every month end I experience the same problems month after months. the store is always busy but every time I notice that there is always just one or 2 cashier available with staff...

Category : Retail

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Country : South Africa

Dear sir/madam My name is Martina Thema I was really upset of the service I got from the picknpay at limpopo mall where by I asked a cashier if u could drawcash she said she dont have the amount I request I replied I don't mind waiting foras long as i could get the money she said no just go to the other Side of the shop I said why she just kept quite with a stinky attitude and I just walk to the other Side as Iam on my way I heard she was gossip with the security lady saying"if we don't have...

Category : Retail

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Country : South Africa

I purchased on Wed 27th September a Sta-soft offer of 4 refills and a 2L conditioner for advertised R99. I paid for it with other groceries. At home I checked the till slip and noted I had paid R168.95 (full normal price) for the items. I called the shop (Fourways Mall) and spoke with Charles and Emmanuel (2 managers). I gave them my till slip references and they promised to check and call me back. I told them the tills were obviously not programmed correctly. I never received the promised...

Category : Retail

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Country : South Africa

I bought a tv cash december on the 12 2016with extended guarantee which will expire in2020 in march 2017 my tv had a problem I reported the matter at ok furniture in Ermelo, it was only attended in August and now they are telling me that the screen is not covered. It was delivered not in the closed box and they told me that it was new just it was on display and I must pay R1200.00 for the tv I don't know why because when I buy they didn't tell me that the sreen is not covered .the name of...

Category : Retail

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Country : South Africa

I Purchased a Spartan Cricet bat Desember 2016 as a birthday gift for end desember. The bat was well prepared and was only used for the first time in April 2017 it was used in the first practice and the bottom of the bat cracked after a long struggle they agreed to fix the bat i got it back 2 weeks ago and on the second cricket match the handle of the bat cracked in half. Now they tell me the bat is to old and have to buy a new one.The bat has been used max 3 times is spartans cricket bats...

Category : Retail

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Country : South Africa

On Thursday the 28.09.2017 I went to CNA Brooklyn store to get an art book, they were busy changing the flow display and shelf, but I managed to get the type of book that I wanted with a help of one of the people who were working on Floor, I then took the book to the front counter and requested them to reserve the book for me as I was going to collect it later, when I went there later the book that I asked to be reserved was not there they did not reserve it for me I asked them to look for it...

Category : Retail

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Country : South Africa

Good day On the 19/08/2017 I purchased a Samsung J1 at at Pepcell in Diepkloof Square in Soweto. I was given a demo phone placed on display, I wasn't really concerned because I wanted was the phone. I made a purchase for it and was happy. 2 Weeks down the line my phone's battery was dead thereafter I charged it then lit it on. I discovered my phone had some pop up message on the screen stating "Safe mode". I battled to remove the error message because it was affecting all the Apps I had on...

Category : Retail

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Country : South Africa

Got such a bed service today at pick n pay fourways crossing. A lady named Zanela who was assisting me by the kiosk give me a bed service she told me trollies ain't allowed by the cigarette counter I then explain that I only have 3items with me she told me she doesn't how many items I've got,while she started by shouting at me by telling me I should follow the que, I told her I'm from the que she the started with the trolley issues. I told her but you've just help a white lady with a trolley...

Category : Retail

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Country : South Africa

Rented a car from Tempest last week. Made sure I refueled the car. I made sure the car's tank was full. When I returned the car I asked the assistant to check the car, he did and made a copy of my Airport BP slip to confirm refueling. He signed it off. I went to their office at the airport in Cape Town to confirm everything including refueling. I got my account a few days later and was charged for refueling service as well as refueling. I wrote to them but NO response. It happened a few times...

Category : Retail

(0) Replies

Country : South Africa

On the 15/09/17me and my freind went to bras n things woodland to buy lingerie as a gift for a friend theres a fat short dark lady shes very rude to her customers and she is soo aggressive.We decided to leave without buying any gift we couldnt stand her attitude and behaviour,she does'nt know how to deal with customers.We ended up going to bras and things Menlyn staff there are very friendly and welcoming they are so professional they know how to treat their customers.I will never go to bras...

Category : Retail

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Country : South Africa

I bought goods on the 19th of September and was told that they would be delivered within 48hrs but still this day I haven't received my goods.What really angers me is that I am the one doing follow up and it seems like they don't care and mind you I was also promised yesterday my goods which I waited for the whole day still nothing,I told Seri who was helping that I knock off late and that I asked for someone to be st home last week to wait for the delivery.My reference number is 29290

Category : Retail

(0) Replies

Country : South Africa

I was looking for a Denim Jacket so I decided to go and look @ Eddies clothing store in Pietermaritzburg opposite Game store in Commecial road. I found the jacket but it was fitted Funny to me as the Slieves was Short and it was little bit tight, just to confurm I then ask the Consultant if its a mans Jacket and they said Yes. So I bought a jacket. I wore it once and it was still Funny to me. I wore it yesterday and the girl loughed at me. When I asked them what's so funny? They said its my...

Category : Retail

(0) Replies

Country : South Africa

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