Retail Complaints

I have always looked up to Checkers as a good Global Citizen until now. I have read various customer complaints and it made me think. I have a very close relationship with an Employee at Checkers. This is where things started making sense. They use their employees as slaves. Which Employer requires their staff to work 14 hours a day without overtime and when requesting for assistance are told by their superiors that it was not their problem. When granted leave you are not permitted to go any...

Category : Retail

(0) Replies

Country : South Africa

I'm so sick and tired of getting the same crap service and attitude from the same cashier at pep stores good wood mall!!! I was there early this morning even though it was load shedding I was there to take out a laybye as I cannot now with the holidays walk up and down with them...I walk in I greet the cashier by the door and pass her the slip and ask her if she can please fetch it I would like to take it out. Firstly she tells me You can't take a laybye out and that how do I expect her to...

Category : Retail

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Country : South Africa

I bought baby formulae and upon getting home realised that it had expired in 2018, See pictures attached. When I returned the formulae the supervisors said its Nestle whom I must contact. They did not apologise or even refund or replace with a new product. I was caused to wait for more than an hour. Nestle phoned me few days after and told me that Spar is responsible to inform them of expired food. Nestle agreed to replace the formulae but I am not happy how the supervisors treated me as...

Category : Retail

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Country : South Africa

I have personal loans with Woolworths and they are all on a debit order, on the 24th February I have paid cash settling the 2 loans plan and on the 1st March debit order went through , today on the 12th March I have received my new statement and the loans I have settled are not settled .When I call they tell me lot of stories. I am so angry and disappointed as I have been their client for over 15 years .

Category : Retail

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Country : South Africa

On the 11th of March 2019, I went to Pep stores in Kempton Park central avenue.I went there to pay DSTV and the cashier that goes by the name of Mpho was very rude towards me.He started saying he doesnt know what an extra view is and he called the next customer,I tried to explain but he just shouted at me and I told him I'm going to report him and he told me he can even give me the numbers. Now tell me, is that how pep stores offer their services to customers.

Category : Retail

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Country : South Africa

RCS IS THE MOST PATHETIC SERVICE PROVIDER IN SOUTH AFRICA ....THE CUSTOMER SERVICE IS NON FUNCTIONAL ...THEY DONT ANSWER THEIR PHONES I SPEND 5 HOURS HOLDING ON FOR ASSISTANCE ...TRIED TO CALL OTHER DEPARTMENTS WITHIN THE GROUP ONLY UNFULFILLED PROMISES TO CALL ME BACK ...THIS COMPANY IS CAUSING EMBARRASSMENT TO THE CLIENTS

Category : Retail

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Country : South Africa

I bought a Hisense Fridge (Black Mirror)on the 15th of October 2018. I started experiencing problems with the Fridge in November, the freezer is full of ICE to a point that we cannot open it. The temperature was set to 2, I then decided to switch off the Fridge for 2 days in December 2018, defrost and the remove the ICE. I switched it on 2 days later and the temperature was set to 2 decrees. To my surprise the freezer was full of ICE again to a point that we struggled to open the shelves,...

Category : Retail

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Country : South Africa

I went to one of PEP store in Johannesburg at ellof Street store code 8432 today with my friend to get some winter clothes for the baby at around 14:25 or 14:36 and I ask the sales lady who was next to me if I can get a different colour of baby fleas I was holding on my hand she just said u will find it by the entrance with an attitude I went and look I couldn't find what I ask for I went back to her only to find out that she has spotted goods which was in inside the plastic hidden under the...

Category : Retail

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Country : South Africa

I went to totalsports menlyn main to do an exchange for tekkies for my little girl.. The shoes were bought buy her father who went to the shop in vaal mall (we stay in pta,myself and the luutle one) and they fitted them and she said the shoes were fine and fitting, so yesterday we took a walk to KFC so she wore the shoes he couldn't last we got to KFC n we took them off because she was complaining that the shoes are too tired and they hurting he. So today I went to menlyn main because they...

Category : Retail

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Country : South Africa

I would like to complain about the bad service i received on the 07/03/2018 at Legit stores springs mall , i had an item that i was intrested to buy although it was not the fitting size i asked the sales consultant on duty to check from wich store i should be able to go purchase it from and she rudely asked me what exactly am i asking her to do and rudely grabbed the item from my hands , and searched from the system and just told its available at certain stores and left me asking myself what...

Category : Retail

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Country : South Africa

I was tortured by an employee today at Mtubatuba Pep store ..store number 4132 her name is Nothile.she rung artym instead of data bundles.when I gave back her airtym and asked her that I didn't want airtym she talk all bull shit infront of customers and shout at me saying IAM bluffing..she took that airtym and rung data bundles and throw them to me.i don't know how she works with customers if she don't know customer service.she has no dignity and respect.and she doesn't value me as a...

Category : Retail

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Country : South Africa

Online order of cake & flowers for birthday celebration. Order arrived at security complex with insufficient detail of recipient. ie partial/incorrect name and wrong phone number. Complex security unable to determine which of 70 resident was the intended recipient and, with the incorrect phone no.,could not notify intended recipient, so delivery was aborted. No response to e-mail requesting refund.

Category : Retail

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Country : South Africa

This has been a re-occurring problem at Pick and Pay Moffett in Port Elizabeth, but today took the cake. A person only has a certain amount of time to spend out of office during their lunch time. Today I go across toget something at the hot food counter for lunch, and saw a A4 BOLD sign advertising prawns at R99.90. I took a box and went to the least busy till. On getting to the till, I asked the lady to double check if the price was correct as it has happened before that products were...

Category : Retail

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Country : South Africa

Reference of bracelet handed in: JR124/75 9ct gold chain 1.6 g. Only the clasp was broken and I handed it in to replace the clasp. Received bracelet back in 2 broken pieces with clasp still broken. Handed a very sentimental bracelet in, in perfect condition (with only a broken clasp) and received back in 2 pieces! Cape Jewel Paarl Mall with contact person Iris just seem to ignore how bad their service really is! This behaviour of a jewellery store and the treatment of a...

Category : Retail

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Country : South Africa

I went to a Dischem store on the 14/02/2019 to collect a prescription i was sent to the pharmacist on duty by the name of Elna Jacobs ,at that time the medical aid had not received an update to authorize the prescribed medication, The Pharmacist then suggested that she would send through the prescription to the medical aid and would inform me after a few days on the progress i waited until the 20/02/2019 then decided to go into the store , i was assisted by another pharmacist on duty although...

Category : Retail

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Country : South Africa

My wife bought huggies in July 2018 and it was a defective product. BARCODE : 6001019905496. I sent them an email immediately and the defective product was collected 15/07/2018,since then I haven't heard a word from then. I will never recommend anyone to buy products from this manufacturer because their after sales service needs a lot of improvement.

Category : Retail

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Country : South Africa

GAME CANAL WALK ,Where do I start, this has been a terrible experience, I have worked in retail and with customers for 14 Years, I have never experience something like this. First It went ok and then nothing but downhill from there. I didn’t have a invoice and they gave me a manual one, wish I praised them as much as they should be. My phone Hauwei P20 LiteLCD started to malfunction to the point where I couldn’t see anything on the screen. I took it in as in my mind this would...

Category : Retail

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Country : South Africa

through my policy upgrade, the box fashion sent me a free gift. then they asked numerous times for me to join as a member with a fee that is payable for 3 months then you receive a gift. I said no I cant afford it. but to my disgust they debited my acc on the 1st Feb, when I sent an email to be re-funded, I was told no refund it is a membership fee. this I will not leave, I want my money paid back.

Category : Retail

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Country : South Africa

In December 2015 we purchased a leather recliner recliner lounge suite from CORICRAFT CANAL WALK. In November2018, I contacted Canal walk to notify them of some problems i noticed on the manufacture of the item. I was told that the frame has a 10 year guarantee and that I could lodge a complaint which I did. A person of their staff had come to my home to take some pictures of the problem and I was told to wait for the response. In December I then received an email from Ian Wolmarans(store...

Category : Retail

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Country : South Africa

I HAVE BOUGHT TWO RESTONIC BED ON THE 23 NOVEMBER 2018, PAID CASH. I WAS TOLD I WILL RECIEVE MY BED AFTER TWO WEEKS. TODATE I HAVE NEVER RECIEVED THOSE BED AND THE SHOP SAID THEY DO NOT KNOW WHEN THE BED WILL COME. I TOLD THEM TO GIVE ME ANY RESTONIC BED OF THE SAME SIZE THEY SAID I SHOULD ADD MONEY. MY QUESTION IS THAT WHAT KIND OF THE STORE WILL THEY SELL A PRODUCT THEY DO NOT HAVE AND THEY FAIL TO HAVE AFTER SUCH A LONG TIME.

Category : Retail

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Country : South Africa

Bradlows, what is the issue with your credit department. We applied for credit to purchase a fridge. Credit was approved, we get the documents and see that they have added on insurance and life insurance without discussing with us. We have both household and life insurance so they removed that from the quote. Then I look again at the document, they've added an initiation fee (which is allowed) BUT I have the right to pay that UPFRONT (which wasn't offered) so that I'm not charged interest...

Category : Retail

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Country : South Africa

hi.i bought a king size bed at home choice ,the price was R11000,and a 13kg defy washing machine.to my surprise the matreess was delivered without a base,when I called them they told me the price doesn,t include the base whereas it was advertised base and matress.i,ve been paying R1200 for the whole of 2017 and 2018 I was paying R1010 every month but they called me and say I owe home choice R15000 which included R8000 for the arreas is it possible.can you please assist me Peter.unknown Pretoria

Category : Retail

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Country : South Africa

I bought stylo cell phone at the above mention company in June 2018 ,within a month it just jammed and I took it back to the store for repair and the promise to keep me updated on the repair progress and they never did they only make a follow up wen I'm at the store .the case drag on till August wen I went back and they called their repair service and they said they can't fix the phone they will give me a new phone wen they have a new one on stocked ,so September they called me to come and...

Category : Retail

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Country : South Africa

Good day. I have 2 complaints. Firstly a few months back, I purchased 3 bras at Pep. When I wanted to wear one of them, it had been sewn together incorrectly & would be uncomfortable to wear. I didnt have my slip anymore but asked for an exchange of item. They wouldnt do it. Secondly my son purchased a dress for me for christmas. It was too small. It still had the price ticket on because he wasnt sure of th size. He also didnt have the slip. In both cases I wasnt asking for them...

Category : Retail

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Country : South Africa

I placed & paid for an order on the 21st of November 2018, the order was then cancelled when my wife called homechoice she was told that the order was cancelled due to nonstock. I have been calling Homechoice for a refund since then, I have been sent back and forth up to date. Today my wife and I called again, we spoke to Ncedo who confirmed that the money is reflecting on their side but was clueless as to what should happen next. He said a lot of thing that did not made sense, like I...

Category : Retail

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Country : South Africa

Lay -byed kitchen cupboards at Fair price then made the Final payment on the 24th December. They were delivered on the 27th December 2018. We were then advised that they'll be fitted within the next 7days, the 7days passed on the 5th January 2019 and nothing happened however I still decided to give them a couple of days. By the 10th January I called the shop to find out what's the delay only to find that the Sales Person (Mandla Msingizane) never made a copy of our slip to give to the fitter...

Category : Retail

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Country : South Africa

I bought a Azumi mobile phone which the battery (model: BP-50AH) got fat/swollen and I tried getting it from different shops in Qwaqwa (free state), Bloemfontein (free state), Welkom (Free state), Newcastle (KwaZulu Natal), Johannesburg and Bethlehem (Free State) with no luck But the Lady Manager in Bethlehem was so rude, unfriendly, unwilling to help as I asked her to help me order a new battery or give me a supplier number to call so that I can order it myself That girl doesn't...

Category : Retail

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Country : South Africa

Time: 13:40 Date: 10-01-2019 Humilated and accused before Clients A promise you made – is not a promise you keep. The complaint was –placed prior to time mentioned. Please, I challenge you; watch your in-store video’s to see if I am lying! I saw, ”PNP288 PB F/M Coun Book”, (as per your cash slip) advertised at R10.95, as per red special notification. I queried this with the public bar code/price utility. Product was shown as R17.95 or R17.55. My camera could not...

Category : Retail

(1) Replies

Country : South Africa

worst service ever, i received a voucher from the fotchini group that did not work and it was expiring on the 31st December , i sent emails , called a nd i was advised that someone is sorting out my query, its now a month a later , voucher has expired and still no asnwer , called them spoke to incompetent consultant that dont know what they doing , ask to speak to someone senior, spoke to some guy who promised me feedback , and I am still waiting for feedback.

Category : Retail

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Country : South Africa

On the 23rd October 2018 I have purchase a Sealy bed from beds online SO02087 / Order 3838. I was then contacted by Jenni Ball confirming delivery on the 10th November 2018. By the 19th November 2018 I have logged a complaint with Jenni Ball explaining to her that the mattress is faulty. Jenni Ball then informed that an Assessment needed to be done before a replacement can be done, whereby this was done a week later. After numerous emails to inquire about the replacement mattress I have...

Category : Retail

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Country : South Africa

Pep Southgate can not care 1 jan 2019 11:26 One of these sharp pegs poked my son in the eye when sitting and fitting a shoe,he turned to see for more variety and it went straight in his eye at PEP in Southgate. .... There were no staff members on floor to report this and only got hold of the security that said he will tell them.... Asking for the manager, Mimi was busy on the computer and gave me the "what do you want" look, listened uninterested and then reply that they would remove...

Category : Retail

(0) Replies

Country : South Africa

Pep Southgate can not care 1 jan 2019 11:26 One of these sharp pegs poked my son in the eye when sitting and fitting a shoe,he turned to see for more variety and it went straight in his eye at PEP in Southgate. .... There were no staff members on floor to report this and only got hold of the security that said he will tell them.... Asking for the manager, Mimi was busy on the computer and gave me the "what do you want" look, listened uninterested and then reply that they would remove...

Category : Retail

(0) Replies

Country : South Africa

Share Comment Report TRUWORTHS LACK OF MANAGEMENT - CLIENT CUSTOMER SERVICE (OR LACK THEREOF). I received a birthday gift (24 December 18) from a friend who purchased it at Truworths. Unfortunately the top is a bit small and I wanted to exchange it. I went to Truworths at Table Bay and explained this. The person 'managing' the shop, a young lady said she had to call her boss as she required a receipt. Again, I explained, it was a gift, the tag was still on the top, but seeing as it...

Category : Retail

(0) Replies

Country : South Africa

On October i bougt a bed at Home choice, they told me that they dont do delivery at Khayelitsha and if they do i have to pay the amount around R500-R600 , i collect it myself, now when i call their customer service to assembly the bed they told me that i never pay for assembly fee and NO one from homechoice told me about the fee now they say i must do it my self also they say it i did something wrong they not going to take it back

Category : Retail

(0) Replies

Country : South Africa

In October 2018 I took delivery of a lounge suite I purchased from Coricraft Clearwater branch. Upon receiving the couches I noticed that the cushions were not properly filled and made a request to Coricraft to have them filled which was done in November/December 2018. The cushions were returned to me 2 weeks ago with stains of on 4 of the cushions. I have contacted Coricraft a number of times to lodge a complaint and request that this be rectified. I am yet to receive a reponse from...

Category : Retail

(0) Replies

Country : South Africa

In October 2018 I took delivery of a lounge suite I purchased from Coricraft Clearwater branch. Upon receiving the couches I noticed that the cushions were not properly filled and made a request to Coricraft to have them filled which was done in November/December 2018. The cushions were returned to me 2 weeks ago with stains of on 4 of the cushions. I have contacted Coricraft a number of times to lodge a complaint and request that this be rectified. I am yet to receive a reponse from...

Category : Retail

(0) Replies

Country : South Africa

I purchased doors from Kingdom doors in Lenasia on the 01 December 2018 ,the value of the doors is R15650.00. I called on the 6th Dec 2018 to confirm that the doors should be delivered and installed on the 10th December 2018 they did not deliver ,I called again on the 13th Dec and I was promised that the doors will be delivered on the 18th Dec 2018 still they did not deliver. I called again on the 20th December the doors are still not delivered. Unfortunately they are closed for the festive...

Category : Retail

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Country : South Africa

I visited one of pep store ( khayelitsha site b at nonqubela link)to send a parcel. And the lady whose name is Nonkosi said she can't help me. I must first get the contact number of the store that I'm sending the parcel to. And now I'm wondering if since when do we need to provide contact numbers of the store and as for that matter I went to diffrent branch of which they didn't ask me for contact numbers of the store. So I felt like she was refusing to help me.

Category : Retail

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Country : South Africa

i purchase some items on the 20th November and then i paid cash using my debit card,surprisingly my account was debited again on the 15th December without my knowledge i only saw it on my statement that i was debited twice,my question is how did they debit my accounts without myself purchase the items on the 15th,i spoke to one of the floor manager her name is Millicent in Rosebank on the 18th and she said she will call card division to investigate,i am still awaiting for the feedback until...

Category : Retail

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Country : South Africa

NO ONE SEEMS TO WANT TO ANSWER THE CALL CENTRE. I HAVE BEEN WAITING FOREVER AND WILL WAIT FOREVER MORE FOR MY ORDER. WAT GOOD IS IT TO STATE PLEASE CONTACT CALL CENTRE IF THE CONSULTANTS DO NOT ANSWER!

Category : Retail

(0) Replies

Country : South Africa

Good day I work at game Vereeniging. am writing this because I do not know who else to go to. Since our store sec has gone to maternity leave they appointed a lady to take over her place and she has been cheating the system and adjusting the clock-inns. I think our store manager is aware as he changed her and she moved back to the floor, but she sill had access to the system because the last time she did that fraud was the weekend of the 16th of November 2018 and till know no discipline...

Category : Retail

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Country : South Africa

GOOD DAY MY NAME IS ANONYMOUS,I WENT TO ON THE 15/12/201/ 15:54:57 ACKERMANS STORE AT 1386 IVORY PARK SHOP 7 KOPANONG SHOPPING CENTER REVERSIDE STREET TEMBISA ONLY TO BE ROBBED MY PHONE AT THE TILLS.I PUT MY CELLPHONE ON TOP OF THE COUNTER WHEN I WAS PAYING I FORGOT IT WHEN I LEFT BUT TO MY SURPRISE WHEN I WENT BACK TO THE STORE THE LADY WHOM HELPED ME HER NAME ON THE SLIP SAYS(GLANTINA)WAS SCARED AND LOOKED SO HORRIFIED WHEN SHE SAW ME.I WENT TO HER TILL AND TOLD HER I LEFT MY PHONE ON...

Category : Retail

(0) Replies

Country : South Africa

Markro Online Service is the worst service I have ever experienced. I placed online order for my Christmas presents on the 1 /12/18 to be told that I should have my order in maxium 10 days. It is now the 18th December and the order is till pending. I spoke to call centre manager Anthony Vermeulin and sent an email. Promised to get back to me 16th December and would either refund me immdeiately or the parcel will be delivered on Tuesday. No email response no phone call. I call the...

Category : Retail

(0) Replies

Country : South Africa

I ordered a deep freeze and a coffee machine online from Makro on the 22.12.2018. Today is the 13.12 and still no delivery. Their delivery policy states 7 to 10 working days. I have phoned the call centre everyday to try and find out what the delay is. Amongst the many excuses I was given, I was told that I would "eventually" get my order. Today is working day 15 and still nothing. Very disappointed, will never shop at Makro again.

Category : Retail

(0) Replies

Country : South Africa

So I went in the shop to purchase a dress for my daughter that I had asked to be kept aside the day before. And when we were at the POS wanting to make the purchase the rudest cashier out all time was showing no interest in serving us. We gave her a voucher that I had received on my phone from a previous purchase but when the voucher did not pick from her side she was not even making an effort to see what the problem was...her face was saying it all (uninterested and bored).I was so annoyed I...

Category : Retail

(0) Replies

Country : South Africa

I bought furniture at bradlows in Kimberley in January worth R29000 in April one of the kitchen cupboards I bought broke I reported it after taking their own time they sent someone to fix it then in November the same cupboard and another one broke in fact all 3 cupboards r broken I called and reported the items but nobody has come back to me I called the store the branch manager said she couldn't do anything as she is waiting for feedback from head office I asked her for a reference for my...

Category : Retail

(0) Replies

Country : South Africa

I opened an edgars account and I realised that my instalment is not going down and I asked that lady to check weather is there anything added to my account and she said it was 2 magazine's one was R30 something and the other one was R70 something I than asked than asked them to remove the magazine and reverse my money than it took me months and they lie and say they will call back after 48 hours not once have I received that call even today I'm struggling for them to reverse my money they...

Category : Retail

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Country : South Africa

I bought five pairs of size one shoes for my daughter, I just wanted to exchange them without the slip but they refused to assist me. She didn't even wear them. Pathetic service.

Category : Retail

(0) Replies

Country : South Africa

i paid my account at identity westgate mall and i asked for the statement and a new balance the consultant told me that my account was handed over to the lawyer (MBD) and i was not supposed to pay in that account. they refused to refund me so that i can pay into the right account.

Category : Retail

(0) Replies

Country : South Africa

Good day I have placed an order from Superbalist on the 23/11/2018,payment was made and up to now I have not received my order. As per delivery tracking I was suppose to receive order 30/11/2018 but nothing at all.I have tried to contact them numerous times but no luck.

Category : Retail

(0) Replies

Country : South Africa

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