Retail Complaints

Good day  I would like to query the following.  I went to the Woolworths store at Howard Centre returning an item which my sister bought for me and unfortunately the dress wasn't the proper size for me. I went to the store to return the item. The lady told me that she cannot assist me as it is a very high amount of the item am returning and they do not stock it but as far as I know last month I bought a David Jones item and suddenly now they do not have it. Funny how they write on their...

Category : Retail

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Country : South Africa

I requested a paid up letter sing from the 12may2017,I haven't received it till today,I call their customer service line everyday they promise to send it before end of business day an they don't send it..

Category : Retail

(0) Replies

Country : South Africa

I bought the Studex earrings at Clicks:Canal walk on the 13 of April and I wanted to return them today at Clicks: Waterfront, they told me to go return them at Canal walk since it's been a month. Since when does this policy exist?? The earrings are still in its original package, see the attached picture of the earrings.

Category : Retail

(0) Replies

Country : South Africa

Like any other day, walking into Waterfall corner Woolworths is a norm until today I was utterly disappointed. I went in the morning to purchase my board prep breakfast grocery. in my trolley, I had also purchased bulk muffins which were written to be sold by the 24/05/2017. I did not pick that up as I was purchasing in a hurry. when I got to the office I told the ladies assisting in the kitchen that I am not entirely happy to give the Executives this muffins as the sell date is tomorrow but...

Category : Retail

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Country : South Africa

I ordered a pair of wolverine raider 6 boots. The advert on the app said it does have a steel toe. And i mailed them before i purchased it to confirm it has a steel toe and the enquiry department said that it do indeed have a steel toe. I received my order but to my dissapointment it does not have a steel toe. I would like to have a refund. I cant use the boots for work because it does not have a steel toe. When i enquired before i paid they where quik to respond. Now they ignore me. I...

Category : Retail

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Country : South Africa

On my lunch break went for a couple of things while waiting in the que 20 minutes i get to the cashier who was chatting with her colleague while serving me she did not even look at me while assisting me that's how important the conversation was wit her colleague i then ask her for plastic she answers n say she is assisting someone else i should of said earlier i mean how was i suppose to say anything 2 her when she was talking to her colleague after paying for the plastic packet she throws it...

Category : Retail

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Country : South Africa

On 26th April 2017 I made a purchase at SIDESTEP (Southgate ) and their speed point had a problem going On/Off. when it approved my transaction only to find out it has double charged me, The manager told me it can take 3 days for MONEY to automatically reversed in my account. That 3 days have passed and till today nothing. I have been going back to the Store and the manager still can't help me and I have been calling their HeadOffice thy been asking me to email them my bank statement and...

Category : Retail

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Country : South Africa

I had bad experience with a lady by the name of Gloria ,im a driver of a company so i was given samples to return them the lady assisted me with all of that,when i was done i asked her to sign my delivery note she told me that she wont ever sign again this was the last time she is signing,i refuse to be treated with disrespect from an employee who is getting her salary from our company as well,i dont think that she is doing me a favour because its her job to serve customers.

Category : Retail

(0) Replies

Country : South Africa

In 2015 i bought a bed from house and home in westgate. in last year 2016 i called n told them something is wrong with my bed and they said they will send someone to check. They kept changing staff and different ppl wud call to find out bout my bed. And then the calls stopped Until today no1 came to look at the bed and they closed my claim without me telling them to. i called this year to find out whats happening and still no1 is coming back with any news. And because it is out of warranty...

Category : Retail

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Country : South Africa

My name is Magdeline Mamabolo,Yesterday 20 May 2017 i went to pep at Tembisa Birch Acres Mall to buy clothes for my son ,the clothes that i wanted they were very high for me to reach ,i saw a lady who works there by the name of tshwarelo,i asked her if they have a stick she said they doesnt have and gave me a chair to climb for me to reach those clothes and i was carrying my baby at the back,how can i climb that chair while carrying a baby at my back,i asked to see the manager she wasnt there

Category : Retail

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Country : South Africa

On saturday the sixth of may, i went to game to do some groceries. I bought nutrific attached is the picture. On sunday morning Hubby ate them after an hour he started feeling stomach cramps and running to the bathroom. We tried to look back as what is it that he ate only to find out that the nutrifics expired a year and three months ago. We went to game Reds Mall, who ever was on stand by apologised on behalf of the manager that was not on duty that day, with the promise that a manager will...

Category : Retail

(0) Replies

Country : South Africa

I paid my account with Avon more than 2 months ago and they even provided me with a piad up letter.Til today today account shows up with " arrears .its frustrating I can't get credit anywhere because of the account.how is it possible that an account can be paid up as earky as the 3rd of March 2017 and still show arrears on the 18th May 2017. This is unacceptable .

Category : Retail

(0) Replies

Country : South Africa

Received bill for R1350 this month and R10900 for next month for contract I cancelled in February 2017. Phoned them,they said it was their fault, will rectify it in 72 hours. I phoned them after 72 hours, they said first person gave me wrong info. They can see contract was cancelled, but accounts department will investigate and rectify it within 7 days. After 7 days, I phoned this morning, and the supervisor couldn't find any info about the accounts department's investication. I went to MTN...

Category : Retail

(0) Replies

Country : South Africa

Bought a half boot from woolworths Maponya for R950.00 & after wearing it when I was cleaning it I realised that the leather is tearing off, I than immediatly took it back to them.I got to store at about 13pm on the 13/05/2015 & left the store at 2:55pm. I was told that there was nothing wrong wi th the boots & that its not their fault, I than asked for the manager & it took her more than 20min to coe fro the back office & if that is not enough she came with the same story. I than asked for...

Category : Retail

(0) Replies

Country : South Africa

I closed my account in February but to my surprise in April i received sms from Truworths that says i have to pay R75.58. I then send the an email to say what is the R75.58 because because i have closed my account with them. Then, they responded to say i have an insurance that was attached to the account. I couldn't understand because when they closed that account they were supposed to close everything attached to the account as i have told them i am closing the account i no longer want it....

Category : Retail

(0) Replies

Country : South Africa

This morning I went to Makro Centurion with my husband in a wheelchair. We couldn't find aro envelopes, as we were lookingvthere comes a lady in the staff uniform, Her name is Eva Manne We approached her asking for assistance & this was her reply " Going around showing customers what they can't find is not my job, I'm an intern & here to do better things unlike going around looking for lame things please find someone who works with those I got better things to do" then she left us. Now my...

Category : Retail

(0) Replies

Country : South Africa

Good day. Sometime last year I was a representative of Avon. I once placed an order then got two boxes of the same products. I contanted my sales leader as to how I should handle the situation. She told me to take back the other box. I did that and made a payment of the box I used. I then go an sms saying I owe avon. I contacted them and explained that I returned the box then was told that will solve the issue. But then I have recently received a message saying if I don't pay the amount...

Category : Retail

(0) Replies

Country : South Africa

I bought a dress in march 2017, it was delivered but it was not what I ordered. I returned the dress to them and they acknowledge receipt of it. I have been calling them for my refund for the past 2 months and all they say is they will refund me ill this date. I am sick and tired of their lies.

Category : Retail

(0) Replies

Country : South Africa

The manager refuses to change my lay bye because, I lost my receipt and spoke to me using very un-pleasant language.

Category : Retail

(0) Replies

Country : South Africa

The retail hours of the branch clearly states on the door Mon-Fri 09:00-17:00. I arrive at the door 16:55.The door is sealed and I am unable to enter. Inside there are two tellers whom I can see form the outside in and they can see me from the inside out, yet no one responds to my waving at the door. After a number of hand signals pointing to my arm with hand signals indicating time, one of the tellers decides to make hand signals back and yells back at me from the inside that their systems...

Category : Retail

(0) Replies

Country : South Africa

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