Retail Complaints

on May I went to payoff my game account and block it, they said no I need to call in to block it, June I owed them in which paid them in full on the 25th and on the 26th I called them to block or close the account they agreed, to my surprise I get a statement that said I owe them again when I call they say I have to pay that THEN CLOSE IT BUT ISNT THAT UNFAIR,I FEEL IAM IN A LOOP THAT NEVER ENDS AND ITS TIRING..

Category : Retail

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Country : South Africa

bought a Morphy Richard Convection in August 2017 from Makro In Crown Mines and hardly used it as I live alone, mostly used when my children from Cape Town visit which would be maybe once every 4 or 5 months. December 2019 the pot didn't go on I took it to the service department at Makro Crown and was told the service department is closed till January 15th 2019. so I left with the pot. I came back to Johannesburg around 22nd of January and took the pot in, was told approximately 6 weeks, I...

Category : Retail

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Country : South Africa

There was a power cut at Cresta mall and we were inside Ackerman Cresta store buying clothes. Because there was no power they didn't remove the big tag on my son's jacket and we only saw it days later when he was putting it on and by that time we had lost the slip. When I went back to get it removed a store manager who said his name is mokgeli blatantly told me they can't help me and I can call head office but he will not be helping us. Sadly this was a fault on their side because they should...

Category : Retail

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Country : South Africa

Im writing this because I'm highly upset that I got this service, what was said to me when brougth myself a phone from this store, on the 5 of July 2019 got the phone the very first day I let the battery run down and charge it till its full, it manage to get to 100 in 6 hours of charging????? that's not normal, I left it thinking its not a problem now the touch starts freezings on me and the battery discharges without me using it its only kept me 2 hours after being fully charged took the...

Category : Retail

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Country : South Africa

I bought a restonic magnilia bed queen size bed from bradlow CBD after 3 Month the bed was sagging when logging a complain to the store wa a big bid problem the sale consultant was rude and the manager it was very hard for me to get a mattress reason i don't know the bed has warranty and guaranty and i still qualify to exchange i almost had a fight with both manager and sales consultant till they decide to give me the mattress that was displaying on the shop till now i'm not happy they keep...

Category : Retail

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Country : South Africa

I bought a decaf cappuccino at the Bedford Spar last week on the 19th, if my memory serves me well. The lady that served me was MOST UNFRIENDLY and it not being the first time. I have bought my coffee at this Spar a number of times. I took the complaint to the manager in charge and his name is Andrew. I was very upset as this was not the first time I get such shoddy service, which I PAY FOR IT IS NOT CHARITY, he promised he would take the matter up with the person concerned and would get...

Category : Retail

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Country : South Africa

I bought a sleeper couch & made a deposit for a fridge at the same time. The couch got delivered on a day I advised for it not to be delivered as I'd be at work. It was left at my gate & I then had to call someone to guard until my return from work. When setting up the couch, it somehow was cracked in the middle of the sitting area. I called Fair Price Cosmo City the next day & was told to await the managers call as he was out of the shop. It took 2 weeks just to be told to come see the store...

Category : Retail

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Country : South Africa

The Service in store is very very friendly, but after wards they are rude and they careless I bought a kitchen unit on credit and as it was my first account, I was told I will need to pay a deposit, and i paid it. Everything was done perfectly and i was told I'll get a call from the warehouse for delivery on the following day, the day went on and nothing, 2nd day went by and still nothing. I started getting calls from their call centre saying i have shown interest in opening the account with...

Category : Retail

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Country : South Africa

I went to Ackerman's Clothing and when Exiting the Security open my bag and with attitude and when I asked why she opened my bag her colleague closed it and told to open it.I then asked why is my bag opened I was told because people steal.So everyone who enters their store is labelled a thief.And if when I crossed the sensor made noise but no it was done before I even crossed the sensors.I will not Shop there anymore and I will escalate this as this is uncalled for.

Category : Retail

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Country : South Africa

I have been calling in since 13/05/2019 regarding closure of my GAME STORE ACCOUNT. On 12/05/2019 I settled my game account in store. In Promenade Mitchells Plain 7785. I have Called in everyday from 13/05/2019 , 14/05/2019, 15/05/2019 and on 16/05/2019 NO CLOSURE. NO CALL BACKS. This is unacceptable .Call Centre is another 30-60 minute wait for my query to be attended and when I get to the front of the Queue I am told I need to wait for the Closure department who has yet to CALL BACK!!!...

Category : Retail

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Country : South Africa

I bought 2packs 0f pampers at Shoprite Lansdowne corner last week Friday when when we went back to the store this Friday wanted to exchange for a bigger size I was told by the manager JORDAAN he will exchange it but I must pay the difference in because the price went up then I asked him WHAT ABOUT YOUR RETURN AND EXCHANGE POLICY HE SAID I MUST PAY THE DIFFERENCE BECAUSE IT WAS ON SPECAIL AT THE TIME I BOUGHT IT HE JUST LOST A CUSTOMER WHO SHOPPINGS EVERY WEEK OVER A R1000 AT THIS STORE

Category : Retail

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Country : South Africa

Good day Mr. CEO. Please help, because no one else will……… SC Gouws (complaint no available from the store). We purchased a lounge suite 2 years ago from the Bradlows Thabazimbi branch. In February 2019 I contacted the branch here in Thabazimbi to report tears and cracks of the material on the chairs of the lounge suite. (please do not tell me I it is because I have small children, because I do not have small children that jumps and step onto the suite). The store manager...

Category : Retail

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Country : South Africa

I went to Menlyn store to apply for a credit limit increase. I submitted all the relevant documents i.e. the latest 3 months bank statement. the cashier scanned the documents to their head office and they told me that I will receive an sms within 24-48hours. 2 weeks went by without any response and I made a follow up , I was told that it is now that they pick it up on the system when I called. they told me that they can see the statements on the system and told me the same story of receiving...

Category : Retail

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Country : South Africa

Rosalene Jacobs Paarl, Sa Abuse ill treatment received by woollies staff where the store certified me, tagged meT mental unfit mNAGEMENTS PERMISSION NOTIFIED ALL THE RETAIL STORES, RETAIL MALLS IN PAARL. I have lost my job the store refuse to take rectify, talk to my waiting for 2 year for them to bring closure, the humalication, on going trauma change into a nightmare all my 911 call for help to bring closure lost in transit. with modern technology the well known retail store woolwoths with...

Category : Retail

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Country : South Africa

The lady by the name of Johanna was very rude to me, i even i asked to see the manager she then said the manager is not available..afterwards i phoned pnp and i was told that the manager is buys on the line,they kept me holding for a very long time.i phoned again and they didnt pick up

Category : Retail

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Country : South Africa

On the 30 May 2019 I went to PEP at about past 5 in Ellof thinking of purchasing a gown, a consultant by the name Gugu came to me while in the line wanting to pay telling me did I know the gown I’m about to purchase is on sale, I confirmed no and at the same time lost interest in the gown while still in the store me and Gugu continued to chat as I leave the store I can see that she is following me but I didn’t really take note of it, a store away at Ackerman’s she approached me with two...

Category : Retail

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Country : South Africa

This morning the stupid store manage was shouting nd screaming at a promote telling her to take her shit nd leave his store I dont know if he owns dischem ..it happnd at glen fair.just because the fool who was complaining was white nd he had to be rude..he has no right to act like that..he didnt even hear the other side..we cant live like that as black people he is very stupid for a store manager nd I called the store to ask for his name another white fool just told me that he wont give me...

Category : Retail

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Country : South Africa

I went to their gugulethu store and was disrespected by their cashiers for 2 hours unnecessarily. I went to buy a 1voucher airtime and was made to wait for no reason because nobody has the decency to ask if you need any assistance.Customers who came after me to buy the same thing were given assistance due to the favoritism that goes on in that store. Their queue systems are horrendous and chaotic, their customer service is atrocious and appalling plus their head office did not even reply to...

Category : Retail

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Country : South Africa

The seat covers of the sofa were torn due to incorrect stitching. After repair the covers were too small, which created a space on the sofa in between the 2 pillows/seats, which was uncomfortable and looked terrible. After many enquiries one of the employees at the shop (Mall of the North)said that we could choose another cover for the sofa. I asked about the time frame within which this needed to be done. The person assured us that there was no time frame. Later this was denied. They...

Category : Retail

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Country : South Africa

I went to Rage shoes and clothing in The Junction Mall (Philippi, Cape Town) on the 25 April 2019. I saw a dress that caught my eye on the window display for R189, I went inside the store, looked at the military belted dress it had a R329 tag i asked the lady who was at the till that day, why it has a different price outside,she didn't answer nor bother to go look at the price displayed outside. I then asked her if do they have any XL she said yes, I then left that day. I came back to...

Category : Retail

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Country : South Africa

I bought the school pens for my nephew at pep stores (albert Luthuli str & tembi piliso, JHB) only to find that the size was a bit big and went back to the shop to exchange but I lost the slip and when I was purchasing the item I swiped using my capitec bank card which I have a sms on the phone. the Lady by the name of Shayde refused to exchange the trouser for me. could please assist as I cannot alter the the trouser and just needed the small size instead. Rebecca 081 583 7714

Category : Retail

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Country : South Africa

Poor Customer Service by Finrite A review of Finrite Administrators by Phiwokuhle H on 2 May 2019 Good Day, My name is Phiwokuhle Phil Hewu my ID number is ********** 257089, contact number is ********** , i had a credit account with The Foschini Group (TFG) where i also took out a cellphone insurance. On the 10 April 2019 I visited my nearest branch under the TFG group which is Sportscene Midderstad Mall in Bellville to settle and close my account a gentleman by the name of Rodrick in the...

Category : Retail

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Country : South Africa

While we always appreciate the support of the community, we cannot condone that our name be used for fraudulent purposes. A collection box for toiletries has been placed at your till points since October 2018. This was done by arrangement with the Store Manager. A sign stating that the goods collected (donated by Clicks customers) is for Hope House Children’s Home is prominently displayed on the box. On numerous occasions I have visited the store in person, and have spoken to the...

Category : Retail

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Country : South Africa

makro spingfield they refuse to take back their useless steamer (it takes 5 min to iron 1 garment) and give me a conventional iron or a full refund. im very disappointed with their service. Ref 2571185

Category : Retail

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Country : South Africa

On the 28 of April 2019 i went to Ackermans Vosloorus Chris Hani Mall. I got the worst service ever from the cashiers Busi and Nomsa. I went in store to activate an account which i opened on line i received an SMS to go in store to activate the account, SMS stated that i should go in store with my ID, i did just that however when i walked to the cashier by the name of Busi i greeted her and she greeted back after a while with an attitude i then gave her my ID and advised her i would like to...

Category : Retail

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Country : South Africa

Nkele Maganedisa Contact 0716205504

Category : Retail

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Country : South Africa

on Saturday 20-04-19 at 12h20 green cross in loch logan waterfront put up a notice that they will be closed for 15minutes. I waited for more then half an hour. Service in that store has been very poor. What a waste of my time!!!!

Category : Retail

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Country : South Africa

10/03/2018, my daughter age 15 and I went to buy ballroom dancing shoes for the first time. As this was our first time, we expected the staff of Turning Point Ballet and Dance Supplies Fairy Glen to have the knowledge to assist us. Sales Consultant Bronwyn had no idea what she was doing and sold my daughter shoes that was way to big for her to dance in and secondly sold be 2 different shoes - same style but different makes. When we got home, I once again tried on my size 4.5 shoes, just...

Category : Retail

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Country : South Africa

I bought a bunk bed for my kids at Mr price home last year in December 2018 and paid for delivery and assemble fee. he bed was not assembled correctly and the wood had yellow marks.. I called to complaint and the said they were gonna replace the bed and it was in January 2019. till now I haven't got a replacement then I called them again on the 28th march and asked them to come collect the bed cause I needed a refund so that I can buy another bed and another store , they said its gonna take 7...

Category : Retail

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Country : South Africa

Good day, I have purchased a bed with homechoice May 2018, then on the in September the bed had a problem, the called Homechoice for pick up, a guy called and then I gave him the bed, after 2 weeks I am called by restonic claiming to collect a bed I was shocked as the bed has been taken, I called homechoice they told they can see anything in their system or who collected the bed I laise with lady her email address s '[email protected], she promised to help after November she stop...

Category : Retail

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Country : South Africa

I visited a shop in Diepsloot Bambanani, i bought a per of shoes on the 21st march 2019 for R241.00, i was assisted by lady called Prudence. after i went out of the shop and i was already inside the local taxi. when i was about to pay the taxi, i notice that my change is short of R20.00. i went back to the shop a week later and they told me that Prudence is off sick i should come ba ck the following week. i went back on the 06th April 2019, to my disbelief, Prudence denied everything even...

Category : Retail

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Country : South Africa

I ordered to this lady called Nomsa Dlamini, my order took look more than 30 min waiting on my lunch, and i had to go back to work they even complained about me coming back late.

Category : Retail

(0) Replies

Country : South Africa

Purchased a fridge online as mine needed replacing on the 27/02/2019 as of today 01/04/2019 I have still not received it, after numerous calls to the helpline I'm eventually told there is no stock, I do a lot of online shopping and the norm is once you reach checkout it will inform you whether there is stock or not including Makro's site. This morning I went to Makro to try and resolve this problem only to be told there is no stock and that the system is not accurate as far as stock levels...

Category : Retail

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Country : South Africa

After almost month and half incorrect parcel delivered I have not received refund. been giving the run around and lack of consistency from customer service department and facebook no one bother to actually resolve my issue this must be the worst service I have ever received from any company world wide. I am ashamed to think this is how they treat every complaint just let it carry on hoping I will just give up in receiving my refund for online order that I did not get cause who ever pack the...

Category : Retail

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Country : South Africa

Mr Mbulelo Lande and Ms Mary Jane Roberts they bought 2 tickets at a cost of R1720 for both of them. no explanation had been received from Shoprite consultant about the policy and they agreed that shoprite doe not explain anything to the customers. the problem is that they missed the bus that they supposed to take due to illness but when they try to claim back the money the eagle liner call center said that the money had been forfeited. Service Number EL 3070 and EL 3071. we are kindly...

Category : Retail

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Country : South Africa

Hi my name is Zalde I have a 3 year repair and service guarantee my microwave is not working took it to fair price Southgate tho Lani advised all of a sudden the microwave was tampered with and therefore will not repair any excuse not to fix and according to me this is a lie I requested to speak to the manager Dawood his receptionist Antoinette kept taking messages for the past month and I was not called till today this is bad service and I will never purchase anything at Fair price and will...

Category : Retail

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Country : South Africa

I walked in at pep home store kzn Empangeni Shoprite centre the manager Mbali and 1 of her staff were busy showing each "I don't know what on a slip" by the cash desk and a cashier was busy with customers paying...as I walked in I greeted and asked if it's possible for me to pay for my DSTV the manager and her mate just looked at me and continued with their business...a guy walked out from the office and managed to answer so I asked why are they ignoring me he just said "you know how you...

Category : Retail

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Country : South Africa

Good Day Just experienced the worst bad service ever at Ga-Rankuwa Shoprite,by a a lady from the parcel counter didn't get her name well but let me describe her ,she light in complexion ,slim, has dread locks ,and tall at height,she was at the parcel counter today at round about half 2 this afternoon,I give her my ticket for my goods and than she puts a plastic in front of me ,and I tell her,it's not mines,and she started saying with attitude voice ,who said it's yours,plus it's not your...

Category : Retail

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Country : South Africa

I have always looked up to Checkers as a good Global Citizen until now. I have read various customer complaints and it made me think. I have a very close relationship with an Employee at Checkers. This is where things started making sense. They use their employees as slaves. Which Employer requires their staff to work 14 hours a day without overtime and when requesting for assistance are told by their superiors that it was not their problem. When granted leave you are not permitted to go any...

Category : Retail

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Country : South Africa

I'm so sick and tired of getting the same crap service and attitude from the same cashier at pep stores good wood mall!!! I was there early this morning even though it was load shedding I was there to take out a laybye as I cannot now with the holidays walk up and down with them...I walk in I greet the cashier by the door and pass her the slip and ask her if she can please fetch it I would like to take it out. Firstly she tells me You can't take a laybye out and that how do I expect her to...

Category : Retail

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Country : South Africa

I bought baby formulae and upon getting home realised that it had expired in 2018, See pictures attached. When I returned the formulae the supervisors said its Nestle whom I must contact. They did not apologise or even refund or replace with a new product. I was caused to wait for more than an hour. Nestle phoned me few days after and told me that Spar is responsible to inform them of expired food. Nestle agreed to replace the formulae but I am not happy how the supervisors treated me as...

Category : Retail

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Country : South Africa

I have personal loans with Woolworths and they are all on a debit order, on the 24th February I have paid cash settling the 2 loans plan and on the 1st March debit order went through , today on the 12th March I have received my new statement and the loans I have settled are not settled .When I call they tell me lot of stories. I am so angry and disappointed as I have been their client for over 15 years .

Category : Retail

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Country : South Africa

On the 11th of March 2019, I went to Pep stores in Kempton Park central avenue.I went there to pay DSTV and the cashier that goes by the name of Mpho was very rude towards me.He started saying he doesnt know what an extra view is and he called the next customer,I tried to explain but he just shouted at me and I told him I'm going to report him and he told me he can even give me the numbers. Now tell me, is that how pep stores offer their services to customers.

Category : Retail

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Country : South Africa

RCS IS THE MOST PATHETIC SERVICE PROVIDER IN SOUTH AFRICA ....THE CUSTOMER SERVICE IS NON FUNCTIONAL ...THEY DONT ANSWER THEIR PHONES I SPEND 5 HOURS HOLDING ON FOR ASSISTANCE ...TRIED TO CALL OTHER DEPARTMENTS WITHIN THE GROUP ONLY UNFULFILLED PROMISES TO CALL ME BACK ...THIS COMPANY IS CAUSING EMBARRASSMENT TO THE CLIENTS

Category : Retail

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Country : South Africa

I bought a Hisense Fridge (Black Mirror)on the 15th of October 2018. I started experiencing problems with the Fridge in November, the freezer is full of ICE to a point that we cannot open it. The temperature was set to 2, I then decided to switch off the Fridge for 2 days in December 2018, defrost and the remove the ICE. I switched it on 2 days later and the temperature was set to 2 decrees. To my surprise the freezer was full of ICE again to a point that we struggled to open the shelves,...

Category : Retail

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Country : South Africa

I went to one of PEP store in Johannesburg at ellof Street store code 8432 today with my friend to get some winter clothes for the baby at around 14:25 or 14:36 and I ask the sales lady who was next to me if I can get a different colour of baby fleas I was holding on my hand she just said u will find it by the entrance with an attitude I went and look I couldn't find what I ask for I went back to her only to find out that she has spotted goods which was in inside the plastic hidden under the...

Category : Retail

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Country : South Africa

I went to totalsports menlyn main to do an exchange for tekkies for my little girl.. The shoes were bought buy her father who went to the shop in vaal mall (we stay in pta,myself and the luutle one) and they fitted them and she said the shoes were fine and fitting, so yesterday we took a walk to KFC so she wore the shoes he couldn't last we got to KFC n we took them off because she was complaining that the shoes are too tired and they hurting he. So today I went to menlyn main because they...

Category : Retail

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Country : South Africa

I would like to complain about the bad service i received on the 07/03/2018 at Legit stores springs mall , i had an item that i was intrested to buy although it was not the fitting size i asked the sales consultant on duty to check from wich store i should be able to go purchase it from and she rudely asked me what exactly am i asking her to do and rudely grabbed the item from my hands , and searched from the system and just told its available at certain stores and left me asking myself what...

Category : Retail

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Country : South Africa

I was tortured by an employee today at Mtubatuba Pep store ..store number 4132 her name is Nothile.she rung artym instead of data bundles.when I gave back her airtym and asked her that I didn't want airtym she talk all bull shit infront of customers and shout at me saying IAM bluffing..she took that airtym and rung data bundles and throw them to me.i don't know how she works with customers if she don't know customer service.she has no dignity and respect.and she doesn't value me as a...

Category : Retail

(0) Replies

Country : South Africa

Online order of cake & flowers for birthday celebration. Order arrived at security complex with insufficient detail of recipient. ie partial/incorrect name and wrong phone number. Complex security unable to determine which of 70 resident was the intended recipient and, with the incorrect phone no.,could not notify intended recipient, so delivery was aborted. No response to e-mail requesting refund.

Category : Retail

(0) Replies

Country : South Africa

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