Retail Complaints

Woolworths East Rand mall refused to pay refund me although their policy says that they should refund. According to them if you pay with a certain debit card they will place it back into that card or you have to take a gift card. Woolworths where does that say so in your policy at the back on the till slip. According to your policy at the back I am allowed to get a full refund in cash if I present my till slip in the given time...Controvening your own policy...thats bad not to mention your...

Category : Retail

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Country : South Africa

I wanted to apply for a Capfin loan at pep store in Oxford. I asked the cashier Mpumi if she's the one in charge of Capfin loan because I saw the sign next to her. She just said I must queue in the line & I did for 30 mins, when it was my turned she told me the scanner is not working & I'm asking why she made me queue in the line then. She wasted my time & didn't even apologize and she continued to talk nonsense.

Category : Retail

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Country : South Africa

As a humble customer of your Stores I am very disappointed with your security system its is very poor and I am not happy at all the way they handled my situation, meaning that as the customers we are not safe at all, I've lost my wallet at King Williams Town Rage Stores at The Mall and I couldn't get any help. I would like to suggest that theyshould take actions about that by changing the way cameras function and do Research from other shops.

Category : Retail

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Country : South Africa

the service delivery at game store benoni at lakeside mall is horrible! !! the till operators there are so slow and they dont seems to care or mind if the customers want better service. that includes the managers of that store. ..the prices on the sgelfs are wrong and i waited an hour in a que because there were only 3 tills working with the long ques since its month end and they always do this...if they dnt improve on their services they will lose customers ..their stuff is lazy and they dnt...

Category : Retail

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Country : South Africa

i went to fotchini at seshego to pay and collect my laybye. i got there n it took them 30min to look for it in their store room afta sitting there for abt 45min its only when they realised that the lay-bye number on the slip was not written properly afta finding the laybye ;they never apolosed for my long wait and finally when i paid my R719 which i gave them R750 they told me they dnt have change now i had to wait again then i decided to buy shoes and as soon as i paid their printer...

Category : Retail

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Country : South Africa

Dear ALL, Has anyone received a single item ordered through "WISH"? I have placed 3 orders but none arrived. When you place an order, your funds are immediately taken from your account and you need to allow about 40 days for delivery. when delivery date is passed and you enquire, they refund your money but you have to wait 14 days before it reflects in you account. Now calculate 40 + 14 days and you will find that they have had your money for almost 2 months, millions of clients...

Category : Retail

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Country : South Africa

05 April 2018 - ordered mink blankets. 23 April 2018 - R471 deducted from my bank account. 24 April - called Homechoice (Ref Q11810105)to inform them that they made a deduction from my bank account but I did not receive the goods. Was told they will be delivered in two weeks. 11 May, called again (Ref Q13025967)told goods were delivered and someone acknowledged receipt. I completed dispute form on 14 May, requested refund. To date, still waiting for feedback.

Category : Retail

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Country : South Africa

I went to Dischem Cresta mall on the 24 May 2018 to buy some sweets. I then went to pay; I placed on the counter the sweets, Dischem card and the money to pay. The cashier by the name of T. NELUONDE stole my money and put it under the counter and demanded me to take out money to pay for the item. I told her that I already placed the money on the till. She demanded money from me. I called the supervisor and she said she will check on the camera. When I asked for the manager in charge. They...

Category : Retail

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Country : South Africa

I’ve been a loyal customer of Vodacom for the past 7 years and now that I’m trying to downgrade my account I am unable to do so. When I walk into the Vodacom store in Wynberg it feels to me like the staff is mocking me and just assisting me so that they can get rid of me but nothing gets done to resolve my problem. All the consultants is aware of my problem and I was even told that it’s out of their hands because they are Chatz and not Vodacom. I am the customer and when I walk into...

Category : Retail

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Country : South Africa

I shop at Builders Warehouse in Lambton & when I went to cut keys twice in two months I was firstly told that the key cutting machine is not working and when I went on the secon d time I was now told that the key cutting machine does not work as well as they don't have blank keys to use to cut the spare keys. Stock takes happen with no stock being replaced.who runs a business without topping up their stock.

Category : Retail

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Country : South Africa

The staff and the supervisors are very rude to customers ,also the cashiers rob customers their change .Everything about the shop is a mess .When you return something because it is frot they give you long faces .Pliz something must be done about this Hillbrow shoprite ,Cnr Banket and Pretoria streets.

Category : Retail

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Country : South Africa

I bought a phone on 1 September 2017 at Cash Crusaders Midrand City. Phone had a 1 year warranty which is the main reason I bought it. It started freezing and crashing in January 2018. I wasn't around at the time and couldn't take it back. I went to the store on the 1st of March 2018. It was booked in for repairs. I received the phone back on the 19th April 2018. The comments from the repairs was "battery swollen and screen cracked" I asked if any repairs were done on the phone, they told me...

Category : Retail

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Country : South Africa

We submitted an order via online shopping with Pick'n Pay on the 19th of April 2018 for delivery on the 26th of April 2018 - which was confirmed with an order number #0025084460. No delivery was received on the 26th of April 2018 and so I emailed them telling them to cancel the order and refund any charges they may have taken from the credit card used - no answer was received although somebody from Customer Services rang me while I was out of the Country and I asked him to please respond to...

Category : Retail

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Country : South Africa

I went to return plastic covers without a slip and the manager refused to take them even though when I purchased the plastic covers I used smart shopper card. When I suggested that he can retrieve the required info from there, I was told I'm creating a lot of unneccessary work for them and I ended up telling him that I would do that for him I then requested his name and store name in case its being asked, he then said dont I want his id number too.

Category : Retail

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Country : South Africa

SAMSUNG HEADOFFICE CALL CENTRE ,IT IS NOW ALMOST TWO WWEKS AFTER I COMPLAINT REGARDING MY FRIDGE STILL GOT NO HELP A TECHNICIAN TO SORT OUT MY FRIDGE ...ALL I GET IS PROMISE ...HOW CAN I STAY WITOUT A FRIDGE //./IT IS ALMOST RAMADAAN ////MY OTHER SPARE FRIDGE IS BROKEN AND FREEZER ///EVERYDAY I HAVE TO BUY THINGS ///ALL THE CALLS AND EMAILS AND THE FRUSTRATIONS NO HELP ///MY HIGH BLOOD IS JUST GOING UP ///HOW CAN I BE WITHOUT A FRIDGE THEY JUST DONT CARE WHAT HAPPEND TO THE CUSTOMER ..I GOT A...

Category : Retail

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Country : South Africa

On the 25th of April I visited Game at Brooklyn Mall to return a Travelwize trolley bag I purchased from the same shop on 19/02/2018. I had to return the bag because the wheels and the handles were malfunctioning. I was informed by the Floor Manager Robert Pule that the bag doesn’t have Guarantee and returns are only accepted within a day of purchase if not the bag will be send for repairs which takes up to two months. Firstly, I found the condition of returning the bag within 24...

Category : Retail

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Country : South Africa

I order cake at watloo bakery in Mamelodi,and I pay deposit for 500 cake was 750 n I sent picture of a cake I want on Saturday when I collect cake the cake was not the same,I tell the boss n he tell me the is nothing he can do cause he try her best,bt he never tell me he can't do the same cake as I want.he doesn't even care when I tell her I can't pay full amount n he say he want all money or I must take my money back,and I ask here where am going to get a cake cause is a last minute,he say...

Category : Retail

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Country : South Africa

My mother bought couches in December. When they were delivered she pointed out to the delivery guy that the goods are damaged. The delivery guy assured my mom that he will take a picture and send to the head office to fetch the goods. Weeks went by and nothing was happening. We went back to Maponya Bradlows were we initially bought the goods (cash) The manager was so rude. Khanyisile from the store tried assist but it was above her. We were advised my mom needs to pay R800 for the repairs,...

Category : Retail

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Country : South Africa

I bought a e45 cream from clicks in Feb 2018 and just after a month I started seeing that the skin on my legs was peeling so I laid a claim and complaint. Now this week they sent a courier to fetch the cream tub from my work place,and Mr Tjatji said that he thinks the cream was a reject. But a lady called Kay Kallideen rote back to me and said they suggest I go and see a dermatologist and mind you the cream is not even tested.1st of all I can't go at my cost because the faulty cream is...

Category : Retail

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Country : South Africa

I have never in my life had to deal with such a bad un responsive, don't care, brainless and useless company in my life. I asked for termination more then a year ago and now only to find out that I have a default. Now trying to pay them and get proof of that seems to be a lot to ask. DO NOT EVER EVER CONSIDER USING OR SWITCHIN TO THIS COMPANY.

Category : Retail

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Country : South Africa

Good day I, Yolisa purchased 3 boxes of laminated flooring at Flooring Solutions in Parow in February. Apparently in those 3 boxes, 1 was different color to what I have requested. which I did not take note of as I expected all 3 boxes to be same color. On 24 March, I took sample of open box to add another 3 boxes with same store, as now laminated was going to be installated on that day. I was given same color of sample with is 1 of wrong box from previous that I purchased. I called the...

Category : Retail

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Country : South Africa

i bought 3 lounge suite for 15 000 on credit and they charge me 1310 every month sometime its more than that.i had a problem with the 2 sitter when you sit on it its makes noise of springs. i reported it and they keep on repairing it not to give me a new couch its been repaired for 3 times and i still complain about the same issue. i no longer want that lounge suite cause it brings me pain every time i look at it. i lodged the complain at russells jeppe street they told me to go to the...

Category : Retail

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Country : South Africa

Good day, i had lay bye a Pep jabulani mall. i have cancelled the lay bye. Now for me to get a refund its a mission. they told me that they going to reverse the money back to my bank account it will reflect after 3 working day, it never happened. i phoned the store they told me that i have to print the bank statement winch i did. after i gave them they told me that the money will reflect after 7 days till now i'm still waiting. The poor service from the store manager, now i have to print...

Category : Retail

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Country : South Africa

On the 2 February I returned the phone a few days after purchasing the phone due to audio faults with the phone. the seven days return policy had not lapsed but because the sales person insisted that the phone needed to be taken in.. the phone was taken for repairs. A BRAND NEW PHONE!!??? It is now the 10 April and this phone is still being repaired. this is total unacceptable and frankly day light robbery. PEP Stores has my money and the phone. its actually theft. PEP STORE in Kwa-Mashu,...

Category : Retail

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Country : South Africa

I've ordered online on the 14th March 2018 items from Mr Price, I've tried to track my orders but it is out of order from the day after ordering until today. I've got correspondence with consultants that the order will be at the store the next day after my first enquiry on the 21st March,but I'm still waiting and never received any confirmation of order delivered to store till this day.

Category : Retail

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Country : South Africa

Sadly, I need to submit a personal complaint about a specific staff member at the Woolworths, Mall of Africa branch. On Monday, 2 April 2018, I took my 6 year old daughter shopping for clothing at this branch. It was insanely busy due to the public holiday and so I was very disappointed to see only two cashiers on duty at the clothing section. The queue was terribly long, but as I was shopping for my daughter and not myself, I decided to endure the wait, even though I was time constrained....

Category : Retail

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Country : South Africa

I lost my phone and submitted all the document at CNA Two weeks ago first time i went and check they said the IME Number that was blocked was wrong off which is not my problem since i went to Vodacom and they blocked the wrong number .i went to check on the progress they always giving stories and today i went again they said they are offline i cant keep on going and get different stories and i pay insurance

Category : Retail

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Country : South Africa

My name Boitumelo Modise and I settled account in 2016 with Dmc however my name is still blacklisted and no one between Dmc and exact seems to take responsibility. Sent exact email they referred me to Dmc,I contacted dmc and they told me they were doing collection. I am going back and forth with no result.

Category : Retail

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Country : South Africa

I went to pep cell to buy data The caisher her name its Catherine she didn't gave me my change when i ask for it she took back the data and refuse to serve me becouse i ask for my change.Gave me attitude and she was very rude. If she didn't have change why didn't she inform me as a customers ? She refuse to serve me till someone else the guy who worked there came and help me the till sip below will show you how much was my change she didn't want to give me

Category : Retail

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Country : South Africa

I went to spar birch acres mall in Tembisa to get something to eat for lunch and I bought pap and brisket plate only to find out that the meat smell very bad is rotten. how can the sell rotten food to customers? when I went to the store to complain they told me I am the first customer to complain about their food and that is a lie I work their on the mall and when I ask around people told me they are not buying cooked food from that spar because is rotten. they just refund you and keep on...

Category : Retail

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Country : South Africa

I have an account for clothing with Contempo/ Alicewear. For convenience purposes i had to get their banking details so as to enlist with my banker as beneficiary for monthly instalments payment. I then called their Head Office number which I got from their website, 011-4025513. A gentleman called Rector provided me with the banking details which i required in order to enlist with my bank for cell phone banking. I then started my payments on 22 December 2017, where i paid r800 and on 8...

Category : Retail

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Country : South Africa

The problem is with my account , as I did call in to cancel all my policies that i had with Edgards/jet(can not remember the date but late last year) how ever the policies were still going off on my account .I went to Edgards on the 17th march 2018 to enquirer what was happening. The Lady at Edgards Active in Westgate shopping mall was also confused cause all the polices showed cancelled on her system, however when we called the head office spoke to Anastashia Pillay she was very rude and...

Category : Retail

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Country : South Africa

on the 8 January 2018 I made a payment on my account at the bank, I did not have the reference number I usually use so I used my initials and surname as reference later on I called to make them aware of this, they said I should call after 4 days as that is when the money will reflect. I did call and they said I should email the proof of payment I did and they said they would allocate the money to my account. till today I am getting messages that the account is still in arrears and that I am...

Category : Retail

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Country : South Africa

Hi... Can Pick n Pay Steeldale and Clover get their act together. Their Clover milk is forever expired. Bear in mind that I use my petrol to get to the Pick n Pay and 9 times out of 10 I have to drive back to return the milk. Can this issue please be attended to. I don't have the time and petrol to be driving up and down for expired milk😕.

Category : Retail

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Country : South Africa

I had an account with TFG since 2012 when i was a student but three years later it went to the lawyers. Then I started working and paid everything off last year September to my surprise this year trying to get a car i have an outstanding balance off 200 at this point they asked me to request for a pay out letter which i have provided and sent it off on the 8/02/18 and they have received it I have been to they stores 3 times and also called them 4 times every time i'm promised it they will fix...

Category : Retail

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Country : South Africa

My Dischem Loyalty points have been removed from my card and i have contacted Dischem but no reply. Over 3 months several emails and calls has been sent to Dischem but they dont reply. So much for a credible company

Category : Retail

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Country : South Africa

I bought a lounge suit worth 22000,it was tearing and they took it back and told me to come choose something. The only thing I liked was a 17000 lounge suit. But they said the system declined bcos I bought a house. I already paid 19000 for the one they took back. I'm very angry bcos I was not applying for credit. Was it difficult for them to give me the 17000 lounge suit refund me the balance and cancel the contract now they insist on giving me the same problematic lounge suit.

Category : Retail

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Country : South Africa

Bad attitude,arrogance,poor service.Refuse to pack goods,manager lack of customer understanding importance. lack of trainng and skill.

Category : Retail

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Country : South Africa

On the 26 Feb 2018, I ordered a Huawei P10 Lite online; it was delivered in no time. What surprised me, was to discover that the phone in question, was not dual at all. Also, on their website, they said their phone had 64 GB internal memory, it was R3999-00; to my utter astonishment was that the phone had 32 GB memory not 64. The only thing that was right about misleading advertisement was the price. As to why a big company like Edgars group, will go out of its way to swindle a small man is...

Category : Retail

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Country : South Africa

id like to lodge a complaint about pep stores eersteriver that has given me the worst service ever . the assistant nicole was so unsure of the product iwas buying , then a gaynor came to assist to my knowledge this people has no idea on what to do they dont have a clue whats going on their shop and have no wayto deal with their clients. i hopeand wish you sort these matter out

Category : Retail

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Country : South Africa

Good day I would like to lay this complain about Jwayelani Richards bay I got a pathetic service at this shop the cashier was friendly she knows her job very well, the lady who is Cecelia she gave me a stink attitude. I went to the shop to buy meat when I got to the door the security told me I can not leave the shop with a trolley and there is no one who can help me with that, the lady came she said I must buy plastic bags and carry this meat unfortunately I can not carry 20kg with my hands,...

Category : Retail

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Country : South Africa

my name is Catherine mlangeni I reside in kwa-thema a paying customer of ackermans the service I got being sent from pillar to post due to the phone I baught last year October 2017 on the 1st name of the phone is next m1+n9 from the first few days I baught it,it was working well on the 8th day of using the services of the phone it acted up It froze and wrote everything in a Chinese language so I took it back they said I should bring the box and proof of purchase, I then did exactly what they...

Category : Retail

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Country : South Africa

I bought a Lenovo Yoga Tab 3 at Incredible Connection, Three Rivers on Friday the 23rd of February 2018 for my wife at R4999.00. After my wife used it I liked the futures that the TAB offered and decided to buy one for myself. On the 24th of February 2018 I took my wife's TAB 3 with to Incredible Connection, Vaal Mall and asked them that I would like to buy the exact same one . They brought me the Lenovo Tab 3 which looked exactly the same as my wife's and I bought it also for R4999.00.....

Category : Retail

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Country : South Africa

Good dday. In january i ordered bedding frm Home choice which i paid in as a cash sale. Now they made a mistake and sent me a tracking number bt in someone else's name. I could not get my parcel bcoz the name differs from mine ans the id number is also wrong. Now i gave them a call immediately after seeing this. Still to date they hv not yet come back to me, when i call them, they are giving me a run around and no one is willing to help. Plz assist ASAP

Category : Retail

(0) Replies

Country : South Africa

Took in two pairs of shoes for sole replacements on 7th of January 2018. We were told that the soles would have to be ordered. On 17th of February we demanded a refund as the shoes were not resoled as promised. Corran (owner) refuses to give a refund as he says the soles were ordered and have arrived (6 weeks late). He asked that his worker attend to our shoes first (while we wait), we are still waiting while his worker does other jobs. No refund, bad service, no assistance at all. Never...

Category : Retail

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Country : South Africa

I would like to compliment the staff and management at BG Porte Brand for their excellent and efficient service they gave to us when we went to their Midrand branch. I congratulate this company for their quality of service and quality products it shows the investment you put into your staff is paying off.

Category : Retail

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Country : South Africa

I bought SHOES AT SOLO, CARNIVAL MALL IN SEPTEMBER 2017. THE CONDITION OF THE SHOES NOW, IS UNBELIEVABLE! THE SOLE IN PARTICULAR IS RUINED THAT ITS AS IF I BOUGHT THEM TWO YEARS AGO, BUT THE HEEL IS STILL INTACT. I WENT TO THE STORE WITH THE SHOES TO SHOW THEM AND MAYBE ASK WHAT THEY COULD DO FOR ME.GOT TO THE STORE AND FOUND TWO LADIES AND STRAIGHT AWAY I ASKED FOR THE MANAGER BECAUSE THEY JUST DINT SEEM INTERESTED BUT THEY ASKED ME ANYWAY WHY I NEEDED THE MANAGER,I EXPLAINED TO THEM I...

Category : Retail

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Country : South Africa

Good day My name is Julian Lucas. I have been a loyal employee for this company for more than eighteen years. I have seen many people come and go but because of a prominent racist element prevailing in this organisation I decided to quit because I was going nowhere. I have proven myself as a very proficient manager but because I am Coloured everyone overlooked me re promtion. I was fired on 17/11/2017 due to abscontion because I could no longer handle my working environment. Ever since I...

Category : Retail

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Country : South Africa

I placed my order on the 26th of January 2018 and paid in full instantly for a delivery on the 14th of February 2018, as I write this the delivery has still not been done. I have called their offices at three times already today form morning and we still don't have delivery. The status on the website remains what it was over two weeks ago, "Order being processed". I am still baffled by all of this since they are based in Sandton and the delivery address is also Sandton, so from Sandton to...

Category : Retail

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Country : South Africa

Bought a tekkie converse R799.00 , return shoe because it was to tight and hurt my toes infront. employee refuse to take the shoe back because it was wore , but it brand new. totally bad service beacause it was not wore more than 1 hour . will never ever support tekkie town ever again. they definitely have no clue what is customer service.

Category : Retail

(0) Replies

Country : South Africa

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