Retail Complaints

On Friday 27 July 2018 I was charged R199,99 for an item which I did not purchase. On Monday, 30 July I went with cash receipt to report matter. After the footage revealed that my allegation was true, I was refunded R200. NO APOLOGY. NO REGRET EXPRESSED AT MISTAKE. NO ASSURANCE THAT STORE WOULD LOOK INTO MATTER AND BE CAREFUL THAT IT DOESN'T HAPPEN AGAIN. After I thanked the manager for refunding what was erroneously charged, I waited a moment for some kind of response; none was forthcoming....

Category : Retail

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Country : South Africa

Joe's hardware refused exchanging a faulty product...after three months purchasing the door noticed the door decoration was peeling of...gave me another door which cost less and I've asked about the remaining balance and they refused.

Category : Retail

(0) Replies

Country : South Africa

Some one committed fraud on my name at Home Choice. I submitted the relevant docs required and was found that it was indeed not me who opened the account and made the debt. I received a letter from Home Choice stating this and that they would remove all traces from my credit record. This is almost a year later and this has still not been done and is now preventing me from getting the credit i require. This is the most pathetic service ever and this need to addressed immediately, I have sent...

Category : Retail

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Country : South Africa

wALKA SCRAMBLING FOR SERVICE AND WHEN I PHONED ON SATURDAY I COULD NOT WATH THE RUGBY THE TOLD ME THERE IS NOTHING THEY CAN DO NO SIGNAL NO CHANNELS I WANT MY WALKA WORKING asap

Category : Retail

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Country : South Africa

I bought a XR 650R motorcycle from CIT and paid cash in January 2017It is now more than 18 month later I'm still waiting for the registration papers. Hence I was not able to take ownership formally, not am I able to ride the bike as its currently unlicensed. Nor am I able to sell it on, in fact it might even be a stolen motorbike for all I know. I phoned and visit them numerous times with no success. This is absolutely in same for a formal business who operates in retail environment that...

Category : Retail

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Country : South Africa

I bought a cellphone at Foschini within 20days phone was broken now I had to return it at their store,the problem I had with their servive after week I had to go back to store for follow up they told me the person who in charge for the complains she not there and also manager,they will log a call and get back to me as the did the following day and told me mtn just return my phone they cant fixed it they will take it to Vodacom,my problem mtn manufacture a phone now the cant fix it and why I...

Category : Retail

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Country : South Africa

On the 29th of June we bought a tablet cellphone at a cost of 799, as my daughters birthday present,I told her to use the battery until is flat, then I left when they tried to charge the phone the charger didn't fit on the phone, so they charged it wit another charger then the phone charged but is taking days to be full, so I went to Ackerman's to ask about the matter the other lady from another Ackerman's told me to take it back where I bought it, then I went there to ask so they told me...

Category : Retail

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Country : South Africa

Been two months that I have been waiting for my refund that I over paid my account before closing and I am just not getting anywhere with them. I have submitted my paperwork numerous times. Every time they say someone will call me back and I am and the end of my rope with this

Category : Retail

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Country : South Africa

I received an sms saying I can do additional card for extended family on my jet account: 6008155055401***. I went to jet Mart Kerk and Eloff street in Johannesburg to do the additional card. After Few week I went to Jet Mart Alexandra to purchase with my main car to find that the main card was blocked. In June I went to Jet Centurion to purchase using the extended card which Charlotte allowed me to buy. Today(12/07/2018) I went back to Jet Centurion to purchase using my extended card, to my...

Category : Retail

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Country : South Africa

Today on the 11-07-2018, i went to Pep store to purchase a Samsung Z2 which was on display at price of R599.00. This Pep store is situated at Kerkstraat 23 in Bronkhorstspruit and their contact details are 013 932 0212. on arrival i pointed out this phone and indicated to the cashier that i want to buy IT for cash. she even indicated to me that i am lucky as it was the only model they were left with. However her colleague, after the said cashier informed her that the last Sumsung Z2 is about...

Category : Retail

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Country : South Africa

About two weeks ago I purchased cowboy boots from Shoe City in William Moffet. I wore them for the 1st time on Saturday the 7th July 2018. As they are dark navy blue it was difficult for me to see that there was some form of "factory default". The left boot stitching was slightly loose and the right boot look liked it had a "hair line crack" in the centre. I returned the boots to Shoe City in William Moffet for an exchange. Not an exchange, not to have a refund. Not that that...

Category : Retail

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Country : South Africa

went to buy a dress at the bronkhorspruit branch that does not have a tag, was told to come back the following week because they did not know the price of the dress. Came back following week and was told no one can help, they cannot find price and will not sell me the dress. Called their customer service, was told the store manager will get back to me when she has time and 3 hours later there is still no communication. I would have thought as a customer after being told to wait a week and...

Category : Retail

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Country : South Africa

I settled my account with Edgars and I asked for a statement only to find that I have been wrongfully charged since 2014 for an airtime that I've never received. I then ask for a way forward on how to fix this mess as this money is accumulating and I don't know anything about it. Pontsho Motsegoa told me straight that they don't know who the company is and they can't assist . I advised her that I am going to take this further as I am not happy with this and I'd like to see the agreement that...

Category : Retail

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Country : South Africa

my woolworths store card was swapped with another custormers on the 27th of feb 2018,I went to the store to hand over card that was mine nd asked that they call the other customer to return mine.I was told they cant get hold of her.I went to the store again on the 1st I=of march and I was put through to the head office where I was told they were gonna stop and cancel my old card and I was gonna be issued with a new card.TO MY SURPISE THE PERSON WHO HAS MY CARD HAS BEEN SHOPPING WITH IT.sHE...

Category : Retail

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Country : South Africa

Pharmacy Direct I started using pharmacy direct 5 months ago: They do not deliver chronic meds on time I run out of Medication Short Supplied Wrong Dosages And messed up the account so badly that my medical aid did not cover the any cost of one of my Meds I the 5 months that I have been using the above I have some sort of mistake or shortage

Category : Retail

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Country : South Africa

i have lay-bye a Hisense Tv 49 inch and Megan TV Unit, i went the to pay the balance and collect my TV and Unit only to be told that the TV and Unit the saleslady then show went to show me a LG TV without telling me why and when i ask why she is showing me that Tv when i already brought one she told me i must take that tv as my Tv is discontinued. which i asked her why i they waited for me to collect it and not call me as they have my number she got upset and impatient. then i told her that i...

Category : Retail

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Country : South Africa

Morning. Below are the pictures of the oat bran I have bought from Game Benoni on the 20 May 2018. Upon opening the box I came across a sort of nest of moths(insect). Sure the oat bran is off. I'm deeply disappointed at Tiger Brand'product. I'm disturbed and traumatized of the experience. I have called the number on the box to inform them ,spoke to the lady by the name of Josephine who then asked for the manufacture date and expiry date ,she then said I can send pictures of the oat bran and...

Category : Retail

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Country : South Africa

Dear sir/Madam I am so dissapointed with the service that i get in your Shop I laybye blue trousser I have been paying to ny suprise to get a message on the 10/ 06 /18 from Menlyn reminding me about my laybye that is gonna expired on 11/06/2018. Indeed on the 11/06/18 i went to Menlyn when i knocked off to go and paid and collect they spent a lot of hour looking for it but could not find it at lasst the lady told me that someone sold it so they prefered to give me back my money so she...

Category : Retail

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Country : South Africa

Good Morning I bought 2Samsung Galax J2 on contract at Vodacom one came out with simcard and the other I bought the sim card. The one that I bought the simcard for was lost. on the 11/ 06/2018 @ 08h02I phone vodacom customer care and I spoke to Unathi Billy. The service that I get from her was very bad, she shout at me and she told me that she can't block my phone because she don't know if the phone is not mine. I request to send her the proof (documents) that the phone was mine she...

Category : Retail

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Country : South Africa

I Feziwe went to picknpay on the 10th of june and i was served by a girl with no respect at counter 16 did not get her name, firstly i greeted and she did not respond instead she was talking to her collegue, and then she just said plastic ,did not ask if i needed the plastic or not, and then i asked her why didnt she ask for my smart shopper card she says to me if she had asked i wasn't gonna respond cause she knows the type of person that i am and that she assisted me nge mistake cause , im...

Category : Retail

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Country : South Africa

Woolworths East Rand mall refused to pay refund me although their policy says that they should refund. According to them if you pay with a certain debit card they will place it back into that card or you have to take a gift card. Woolworths where does that say so in your policy at the back on the till slip. According to your policy at the back I am allowed to get a full refund in cash if I present my till slip in the given time...Controvening your own policy...thats bad not to mention your...

Category : Retail

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Country : South Africa

I wanted to apply for a Capfin loan at pep store in Oxford. I asked the cashier Mpumi if she's the one in charge of Capfin loan because I saw the sign next to her. She just said I must queue in the line & I did for 30 mins, when it was my turned she told me the scanner is not working & I'm asking why she made me queue in the line then. She wasted my time & didn't even apologize and she continued to talk nonsense.

Category : Retail

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Country : South Africa

As a humble customer of your Stores I am very disappointed with your security system its is very poor and I am not happy at all the way they handled my situation, meaning that as the customers we are not safe at all, I've lost my wallet at King Williams Town Rage Stores at The Mall and I couldn't get any help. I would like to suggest that theyshould take actions about that by changing the way cameras function and do Research from other shops.

Category : Retail

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Country : South Africa

the service delivery at game store benoni at lakeside mall is horrible! !! the till operators there are so slow and they dont seems to care or mind if the customers want better service. that includes the managers of that store. ..the prices on the sgelfs are wrong and i waited an hour in a que because there were only 3 tills working with the long ques since its month end and they always do this...if they dnt improve on their services they will lose customers ..their stuff is lazy and they dnt...

Category : Retail

(0) Replies

Country : South Africa

i went to fotchini at seshego to pay and collect my laybye. i got there n it took them 30min to look for it in their store room afta sitting there for abt 45min its only when they realised that the lay-bye number on the slip was not written properly afta finding the laybye ;they never apolosed for my long wait and finally when i paid my R719 which i gave them R750 they told me they dnt have change now i had to wait again then i decided to buy shoes and as soon as i paid their printer...

Category : Retail

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Country : South Africa

Dear ALL, Has anyone received a single item ordered through "WISH"? I have placed 3 orders but none arrived. When you place an order, your funds are immediately taken from your account and you need to allow about 40 days for delivery. when delivery date is passed and you enquire, they refund your money but you have to wait 14 days before it reflects in you account. Now calculate 40 + 14 days and you will find that they have had your money for almost 2 months, millions of clients...

Category : Retail

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Country : South Africa

05 April 2018 - ordered mink blankets. 23 April 2018 - R471 deducted from my bank account. 24 April - called Homechoice (Ref Q11810105)to inform them that they made a deduction from my bank account but I did not receive the goods. Was told they will be delivered in two weeks. 11 May, called again (Ref Q13025967)told goods were delivered and someone acknowledged receipt. I completed dispute form on 14 May, requested refund. To date, still waiting for feedback.

Category : Retail

(0) Replies

Country : South Africa

I went to Dischem Cresta mall on the 24 May 2018 to buy some sweets. I then went to pay; I placed on the counter the sweets, Dischem card and the money to pay. The cashier by the name of T. NELUONDE stole my money and put it under the counter and demanded me to take out money to pay for the item. I told her that I already placed the money on the till. She demanded money from me. I called the supervisor and she said she will check on the camera. When I asked for the manager in charge. They...

Category : Retail

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Country : South Africa

I’ve been a loyal customer of Vodacom for the past 7 years and now that I’m trying to downgrade my account I am unable to do so. When I walk into the Vodacom store in Wynberg it feels to me like the staff is mocking me and just assisting me so that they can get rid of me but nothing gets done to resolve my problem. All the consultants is aware of my problem and I was even told that it’s out of their hands because they are Chatz and not Vodacom. I am the customer and when I walk into...

Category : Retail

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Country : South Africa

I shop at Builders Warehouse in Lambton & when I went to cut keys twice in two months I was firstly told that the key cutting machine is not working and when I went on the secon d time I was now told that the key cutting machine does not work as well as they don't have blank keys to use to cut the spare keys. Stock takes happen with no stock being replaced.who runs a business without topping up their stock.

Category : Retail

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Country : South Africa

The staff and the supervisors are very rude to customers ,also the cashiers rob customers their change .Everything about the shop is a mess .When you return something because it is frot they give you long faces .Pliz something must be done about this Hillbrow shoprite ,Cnr Banket and Pretoria streets.

Category : Retail

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Country : South Africa

I bought a phone on 1 September 2017 at Cash Crusaders Midrand City. Phone had a 1 year warranty which is the main reason I bought it. It started freezing and crashing in January 2018. I wasn't around at the time and couldn't take it back. I went to the store on the 1st of March 2018. It was booked in for repairs. I received the phone back on the 19th April 2018. The comments from the repairs was "battery swollen and screen cracked" I asked if any repairs were done on the phone, they told me...

Category : Retail

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Country : South Africa

We submitted an order via online shopping with Pick'n Pay on the 19th of April 2018 for delivery on the 26th of April 2018 - which was confirmed with an order number #0025084460. No delivery was received on the 26th of April 2018 and so I emailed them telling them to cancel the order and refund any charges they may have taken from the credit card used - no answer was received although somebody from Customer Services rang me while I was out of the Country and I asked him to please respond to...

Category : Retail

(0) Replies

Country : South Africa

I went to return plastic covers without a slip and the manager refused to take them even though when I purchased the plastic covers I used smart shopper card. When I suggested that he can retrieve the required info from there, I was told I'm creating a lot of unneccessary work for them and I ended up telling him that I would do that for him I then requested his name and store name in case its being asked, he then said dont I want his id number too.

Category : Retail

(0) Replies

Country : South Africa

SAMSUNG HEADOFFICE CALL CENTRE ,IT IS NOW ALMOST TWO WWEKS AFTER I COMPLAINT REGARDING MY FRIDGE STILL GOT NO HELP A TECHNICIAN TO SORT OUT MY FRIDGE ...ALL I GET IS PROMISE ...HOW CAN I STAY WITOUT A FRIDGE //./IT IS ALMOST RAMADAAN ////MY OTHER SPARE FRIDGE IS BROKEN AND FREEZER ///EVERYDAY I HAVE TO BUY THINGS ///ALL THE CALLS AND EMAILS AND THE FRUSTRATIONS NO HELP ///MY HIGH BLOOD IS JUST GOING UP ///HOW CAN I BE WITHOUT A FRIDGE THEY JUST DONT CARE WHAT HAPPEND TO THE CUSTOMER ..I GOT A...

Category : Retail

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Country : South Africa

On the 25th of April I visited Game at Brooklyn Mall to return a Travelwize trolley bag I purchased from the same shop on 19/02/2018. I had to return the bag because the wheels and the handles were malfunctioning. I was informed by the Floor Manager Robert Pule that the bag doesn’t have Guarantee and returns are only accepted within a day of purchase if not the bag will be send for repairs which takes up to two months. Firstly, I found the condition of returning the bag within 24...

Category : Retail

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Country : South Africa

I order cake at watloo bakery in Mamelodi,and I pay deposit for 500 cake was 750 n I sent picture of a cake I want on Saturday when I collect cake the cake was not the same,I tell the boss n he tell me the is nothing he can do cause he try her best,bt he never tell me he can't do the same cake as I want.he doesn't even care when I tell her I can't pay full amount n he say he want all money or I must take my money back,and I ask here where am going to get a cake cause is a last minute,he say...

Category : Retail

(0) Replies

Country : South Africa

My mother bought couches in December. When they were delivered she pointed out to the delivery guy that the goods are damaged. The delivery guy assured my mom that he will take a picture and send to the head office to fetch the goods. Weeks went by and nothing was happening. We went back to Maponya Bradlows were we initially bought the goods (cash) The manager was so rude. Khanyisile from the store tried assist but it was above her. We were advised my mom needs to pay R800 for the repairs,...

Category : Retail

(0) Replies

Country : South Africa

I bought a e45 cream from clicks in Feb 2018 and just after a month I started seeing that the skin on my legs was peeling so I laid a claim and complaint. Now this week they sent a courier to fetch the cream tub from my work place,and Mr Tjatji said that he thinks the cream was a reject. But a lady called Kay Kallideen rote back to me and said they suggest I go and see a dermatologist and mind you the cream is not even tested.1st of all I can't go at my cost because the faulty cream is...

Category : Retail

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Country : South Africa

I have never in my life had to deal with such a bad un responsive, don't care, brainless and useless company in my life. I asked for termination more then a year ago and now only to find out that I have a default. Now trying to pay them and get proof of that seems to be a lot to ask. DO NOT EVER EVER CONSIDER USING OR SWITCHIN TO THIS COMPANY.

Category : Retail

(0) Replies

Country : South Africa

Good day I, Yolisa purchased 3 boxes of laminated flooring at Flooring Solutions in Parow in February. Apparently in those 3 boxes, 1 was different color to what I have requested. which I did not take note of as I expected all 3 boxes to be same color. On 24 March, I took sample of open box to add another 3 boxes with same store, as now laminated was going to be installated on that day. I was given same color of sample with is 1 of wrong box from previous that I purchased. I called the...

Category : Retail

(0) Replies

Country : South Africa

i bought 3 lounge suite for 15 000 on credit and they charge me 1310 every month sometime its more than that.i had a problem with the 2 sitter when you sit on it its makes noise of springs. i reported it and they keep on repairing it not to give me a new couch its been repaired for 3 times and i still complain about the same issue. i no longer want that lounge suite cause it brings me pain every time i look at it. i lodged the complain at russells jeppe street they told me to go to the...

Category : Retail

(0) Replies

Country : South Africa

Good day, i had lay bye a Pep jabulani mall. i have cancelled the lay bye. Now for me to get a refund its a mission. they told me that they going to reverse the money back to my bank account it will reflect after 3 working day, it never happened. i phoned the store they told me that i have to print the bank statement winch i did. after i gave them they told me that the money will reflect after 7 days till now i'm still waiting. The poor service from the store manager, now i have to print...

Category : Retail

(0) Replies

Country : South Africa

On the 2 February I returned the phone a few days after purchasing the phone due to audio faults with the phone. the seven days return policy had not lapsed but because the sales person insisted that the phone needed to be taken in.. the phone was taken for repairs. A BRAND NEW PHONE!!??? It is now the 10 April and this phone is still being repaired. this is total unacceptable and frankly day light robbery. PEP Stores has my money and the phone. its actually theft. PEP STORE in Kwa-Mashu,...

Category : Retail

(0) Replies

Country : South Africa

I've ordered online on the 14th March 2018 items from Mr Price, I've tried to track my orders but it is out of order from the day after ordering until today. I've got correspondence with consultants that the order will be at the store the next day after my first enquiry on the 21st March,but I'm still waiting and never received any confirmation of order delivered to store till this day.

Category : Retail

(0) Replies

Country : South Africa

Sadly, I need to submit a personal complaint about a specific staff member at the Woolworths, Mall of Africa branch. On Monday, 2 April 2018, I took my 6 year old daughter shopping for clothing at this branch. It was insanely busy due to the public holiday and so I was very disappointed to see only two cashiers on duty at the clothing section. The queue was terribly long, but as I was shopping for my daughter and not myself, I decided to endure the wait, even though I was time constrained....

Category : Retail

(0) Replies

Country : South Africa

I lost my phone and submitted all the document at CNA Two weeks ago first time i went and check they said the IME Number that was blocked was wrong off which is not my problem since i went to Vodacom and they blocked the wrong number .i went to check on the progress they always giving stories and today i went again they said they are offline i cant keep on going and get different stories and i pay insurance

Category : Retail

(0) Replies

Country : South Africa

My name Boitumelo Modise and I settled account in 2016 with Dmc however my name is still blacklisted and no one between Dmc and exact seems to take responsibility. Sent exact email they referred me to Dmc,I contacted dmc and they told me they were doing collection. I am going back and forth with no result.

Category : Retail

(0) Replies

Country : South Africa

I went to pep cell to buy data The caisher her name its Catherine she didn't gave me my change when i ask for it she took back the data and refuse to serve me becouse i ask for my change.Gave me attitude and she was very rude. If she didn't have change why didn't she inform me as a customers ? She refuse to serve me till someone else the guy who worked there came and help me the till sip below will show you how much was my change she didn't want to give me

Category : Retail

(0) Replies

Country : South Africa

I went to spar birch acres mall in Tembisa to get something to eat for lunch and I bought pap and brisket plate only to find out that the meat smell very bad is rotten. how can the sell rotten food to customers? when I went to the store to complain they told me I am the first customer to complain about their food and that is a lie I work their on the mall and when I ask around people told me they are not buying cooked food from that spar because is rotten. they just refund you and keep on...

Category : Retail

(0) Replies

Country : South Africa

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