Retail Complaints

Staff are not properly trained, I phoned Cape Gate (got no answer from Canal Walk) and asked what was required for a sports club to apply for a data contract that Edgars was advertising. I was informed that all that was needed was a letterhead, 3 months bank statement and my ID. The CellC sales assistant at Canal Walk was at a loss, after a few calls she said the papers were in order and would email them on Tuesday as Monday was a holiday. On Thursday I was contacted and told that I needed to...

Category : Retail

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Country : South Africa

I was in shoprite Dundee doing my shopping when I have come across shoprite regional managers raising their voices to a customer on the sales floor! I felt so disgusted in the manner they handled the situation. . I'm sure that they have been trained? Or are they still in training to deal with people on the sales floor. . To my knowledge I had always regarded shoprite management as professionals but today it was shown that they do not care about customers. . They could have taken this to an...

Category : Retail

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Country : South Africa

I got pricked by a pin that was lying on the floor at Jet stores.The pin went into my shoe and got stuck inside with my foot,the first guy I spoke to was Mr IE Cele who made me so upset the pain I felt when that pin pricked is nothing compare to what this guy said to me. He said "lady you should look where you going not walk with your eyes closed and this is your fault.You people come in the store and temper with these pins and leave it lying around what must we do"? Even so is he...

Category : Retail

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Country : South Africa

I had been to the Richards bay hi-fi corporation store and the service was poor .Had to wait in the que for more than 5 minutes with only one cashier there while there 3 people chatting in the corner. when the cashier finally attended to us she was rudely told by the manager to leave us to go answer the phone. Was told we can wait as the phone is more important than the customer.yet there was 2 other people by the manager that could have answered the phone at that time as the cashier was busy...

Category : Retail

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Country : South Africa

I have never been more embarrassed by your staff Beauty Nkosi. I was shopping at your Clicks blackheath store and because my basket was heavy I put it down in the corner so it was out of other customers way, I even requested help from other staff for products which I added to the basket that was on the floor. I was accused while in the shop of shoplifting, and was promptly surrounded by staff, Beauty was yelling at me and telling staff to call security. My bag was emptied and my persons...

Category : Retail

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Country : South Africa

on the 7th of May 2016 i went to Pep store in woodstock, cape town to apply for capfin loan, i was the only on the counter by then and the was the only lady over the counter, her name is Melissa who refused to assist me she shouted me told me that she's do loans while she was busy serving other customers and humiliating me in front of them,i kept quite and waited for Anthea to assist me with my load application. i waited for about 40 to 45 minutes until Anthea came to assist and i told that i...

Category : Retail

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Country : South Africa

I am disgusted and pissed of about the homechoice How long do l have to wait for an account to be fixed How many people should l talk to for my account to be fixed How many times should l be dumped on the phone for my account to be fixed How many times should l patiently wait for a call from home choice Lastly will l ever get any assistance for my account and my order to be processed

Category : Retail

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Country : South Africa

Good Day, I purchased a lot of office furniture on the 20th April 2016. I stood in the lines for more than for more than five hours. I paid for delivery. Since then I called everyday and no assistance. I have left compliants on the makro website every day and yet no one has contacted me. Where is my purchases. Will never buy from Makro again. My MDN number: 0222. If no one contacts me I will take it to social media and the papers.

Category : Retail

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Country : South Africa

My wife and I were completely ridiculed and called liars by the managers at Game stores at bout 8h45 pm last night. The floor manager(Douglas Morris) and the sales manager (Douglas) acted in a complete unprofessional manner and conduct when dealing with us last night. When we walked into the shop, the marked down items displayed immediately attracted our attention. We immediately browsed through the items and found an umbrella with a pink tag written R100 Now R75.00. We asked the security...

Category : Retail

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Country : South Africa

My wife and I went to Game stores in Canal Walk last night at around 9pm and were completely ridiculed by the Floor manager(Douglas Morris) and the Sales manager of the shop(another Douglas). As we walked in the shop we were instantly attracted by the marked down items on display and immediately started browsing through some items. We saw a umbrella with the barcode 60009704562289 and the pink price tag marked R100 now R75.00.We immediately asked the security if that was truly the price...

Category : Retail

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Country : South Africa

Good Day I have an account with Lewis store in Eldorado Park ext 5 at Shoprite center since 18/06/2013,my name is Harriet Buys my contract no:102704138601. I am very unhappy with this account because even though i make payments, the amount owing does not come down due to insurance and interests charges i was never even explained about. At the time the account was opened i was self-employed, and receiving bording money. All along Lewis has been charging me for the selling of loss of...

Category : Retail

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Country : South Africa

Rest Assured King Size Extra Length bed order on the 11 April 2016. We were told it would be delivered by 15 APRIL. Today is now the 5 MAY 2016 almost 4 weeks later and still NO BED!!!! Phone call this morning to say it would be delivered between 13:00 & 14:00 today. Then to be told it would only be delivered tomorrow!!! This services is absolutely shocking. We have had no communication from Hirsch to keep us updated on the progress of the delivery of this bed. Any communication has come...

Category : Retail

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Country : South Africa

On the 1st Of April 2016 I bought a boot @ Truworths in Waterfront but when I got home the boot had a fault so on monday the 2nd of May 2016 I went to Cavendish to exchange the boot and the cashier refused to take it back saying the fault is not for them but water front branch! As a customer I was confused cause they need to keep me happy. I went back to waterfront and the boot was finished I lost but had hopes cause was told that @ cavendish they still have it and the cashier there was so...

Category : Retail

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Country : South Africa

Good day, Could you kindly assist? My husband bought a Diesel watch worth R 7000.00 at the Truworths East rand mall branch in December 2015, he wore it one week and saw there was a crack on the glass, we were on holiday in Cape Town and brought it to the store for repairs in January, after two months of NO FEEDBACK at all, and travelling to the store constantly ( petrol cost ) we were told the glass would be replaced, we needed to pay in R250.00, no problem we just wanted the watch back...

Category : Retail

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Country : South Africa

I bought a handbag then when I get to the till point only to find out its has no code,I asked Tshepiso for help he gave the wrong code then she said the Cashier must the get the her self she is busy mopping,she doesn't care about customers and how to treat them she apologized with an attitude not showing that she is sorry.her attitude towards customers is very rude.

Category : Retail

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Country : South Africa

I've made an online purchase at Cape Union Mart's Online Store and received an email informing me of my order number and that payment was received etc. Thank you, that was quick and painless. However yesterday, I received an email informing me that my order status was complete. But Yesterday was a public holiday and my delivery address is to a business address, which means no one was there to receive the parcel. This morning I have tried to tract my parcel by means of the shipment /...

Category : Retail

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Country : South Africa

On the 20th i went to Jet @ chris Hani mall to pay my account. i used my debit order but it declined on their side but i received a notification that the transaction was succesful. i showed an sms to the lady who was assisting me, she took my cellphone to her manager to show her the sms,she then came back to say i must bring my bank statement for them to refund me. on the 25th i went back to the store with my bank statement, i got there at 17:35, to my surprise i was told i cannot be...

Category : Retail

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Country : South Africa

This Prolite GTX digital golf trolley was faulty from the day it was delivered to me. I returned it no less than 4 times and each time after weeks of telephone calls and emails I would collect the trolley in the same state I had returned it in. The last call I received was from the owner of the agency where I bought the trolley who assured me she had replaced the handle of the trolley, personally tested it and she had delivered it to Irene Country Club. The handle was exactly the same...

Category : Retail

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Country : South Africa

This Prolite GTX digital golf trolley was faulty from the day it was delivered to me. I returned it no less than 4 times and each time after weeks of telephone calls and emails I would collect the trolley in the same state I had returned it in. The last call I received was from the owner of the agency where I bought the trolley who assured me she had replaced the handle of the trolley, personally tested it and she had delivered it to Irene Country Club. The handle was exactly the same...

Category : Retail

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Country : South Africa

One month after my electronic Freeway golf trolleys guarantee ran out the handle broke. After waiting 8 weeks for it to be replaced I was charged for a new handle R1600.00. Two months later the battery would go flat after playing 9 holes of golf. Despite numerous calls from the owner of the pro shop at Centurion Country Club it took powerkaddy 7 weeks to collect the battery. After numerous calls and no feedback from Powakaddy, weeks later I received a call from Wayne at Powakaddy to say...

Category : Retail

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Country : South Africa

i have this acoount dor over 10 years and went yesterday to settle my balance in full. Called headoffice now to close my account & update my records with the Bereues. instead im asked to send an email & update the records myself while they are the retailer that needs to update my records

Category : Retail

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Country : South Africa

I HAD ORDERD A QUEEN SIZE OF BASE AND MATTRESS AT HOMECHOICE,THEY DILEVERD A WRONG.THEY DILIVERD A BASE WHICH WAS A DOUBLE SIZE N QUEEN SIZE MATTRESS.THEY TOOK BACK THE DOUBLE SIZE BASE N LEFT A QUEEN SIZE MATTRESS N SAY THEY WILL DELIVER THE QUEEN BASE THE FOLLOWING DAY. AND WWHICH THEY DIDNOT N I WAIT FOR ANOTHER FOLLOWING DAY THEY DIDNOT SHOW AGAIN,I TRY TO PHONE THEM THEY TOLD ME THEY WILL PHONE ME BACK, I WAIT FOR THEIR CALL TWO DAYS PAST.THEY PHONE ME FOR THEIR FINLOAN N I TOLD THEM IM...

Category : Retail

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Country : South Africa

Hi. I purchase a phone and it was faulty within 3 weeks, I was told to take the phone to the store for an assessment, the phone was repaired without my permission. Edgars breach the agreement we had. I need a refund. Johan- 0786402624. Reference number: 1003160306/GO

Category : Retail

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Country : South Africa

I have RCS card and thing were well until a see my installment was high nd i could not affort to pay then i started to email RCS from 13/11/2015-05/02/2016 to ask them to reduce my instalment and they REFUSED cause most of the cashier they dont ask how many months do you like to pay.They refused and i feel like my consumer rights we violated,also complained about consultant being very rude to me on the phone as i making R500.00 ARRANGEMENT and i was paying that amount,i am glad all calls are...

Category : Retail

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Country : South Africa

Having one item in my hand approached the cigarette kiosk ...ordered two packs of cigarettes....then was told they wont ring up the one item i had .....kiosk only for cigarette sales.....bullshit !!!! In other shoprites they use the kiosk to take up the slack when the basket queue backs up .....a truck load of thumbs down to shoprite scottburgh

Category : Retail

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Country : South Africa

Been to The Treatment Room in Bergvliet about 2 weeks ago. Lets say all in all my experience was horrible. The therapist look so unhappy. The owner has no professionalism at all. In my experience, I always believe if your staff is unhappy they will not give the best service.

Category : Retail

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Country : South Africa

Cost of Order: R599 Shipping Payment: R35 - for the "privilege" of having it delivered to you on the convenient day you elected. Total Cost of Order as per TakeAlot.com = R634 After 3 calls to them, I finally get an sms and call letting me know the order will happen today and before 7pm and It shall actually be communicated to me(as to when the order is outside my residence). After the call an assistant which I had called 45 minutes ago(my first call) responds via email to simply...

Category : Retail

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Country : South Africa

Pls dont ever deal this there online store. I placed a second order of same shoes just different size on the 4th and even explained to the online consultant. The consultant (Terry) confirmed the order is ready, they just waiting confirmation from bank for deposit. By the 15th I still did not received anything so I phoned, he promise to check with courier company. I phoned again later and he said "my order is confused" because I order and paid for same shoes twice diffrent and on days. I...

Category : Retail

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Country : South Africa

I phoned Whirlpool headoffice ~0860 884401 on Thursday 2016-02-04, I enquired wheather they work on Speed Queen washing machines, they replied yes.They will send out a person either on Friday or Monday. On Friday a guy named Mr BN Ndlovu, cellphone no 0722437008 arrived at my home, he said he is from BN ~Appliance and he is here to fix the machine, he gave me a job card no WA 079659. He opened the machine and said he needed to replace the motor at the cost of off R3258.13 and a call out fee...

Category : Retail

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Country : South Africa

Paid for my order on 01/01/2016 still have not received my item battle to reach them by telephone because of apparent high call volume(with their complete lack of customer service I can understand why) I have on numerous occasions emailed their customer support but they are totally useless A word of warning to any potential victim stay away from Groupon and don't learn the hard way

Category : Retail

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Country : South Africa

I bought a cell phone from legit in PMB Church Street, a J1 ace on the 4th of December a week later it started giving me problems. Took it back for repairs on the 12 of January, they called me to collect it on the 25th it came back with the very same problem. I went back on the 27 i told them to give me a new phone or my money back. They are refused saying they have to take it back for repairs again. I'm well within my rights to receive a new phone because it’s within the six months period....

Category : Retail

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Country : South Africa

I Bought a cell phone from legit in PMB church street, a J1 ace on the 4th of December a week later it started giving me problems. Took it back for repairs on the 12 of January, they called me to collect it on the 25th it came back with the very same problem. I went back on the 27 i told them to give me a new phone or my money back. They are refused saying they have to take it back for repairs again. I'm well within my rights to receive a new phone because its within the six months period. I...

Category : Retail

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Country : South Africa

good day dear reader my complaint is of goods purchase in 2014 & I haven't got any where with my exchanging cause its not to my satisfaction. before settling my account I enquired exchange to be done on my goods & I was told that it can still be done even if I settle before exchange takes place the account is & now that my account is settled I'm getting pushed fro pillow to post being told that it cannot be exchange due to it being more then a Year of purchase for exchanging. (Goma Goma,...

Category : Retail

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Country : South Africa

yesterday i went to egdars in randburg to take in my phone because it was giving me problems. i had bought the phone on the second of January so whe i got there i was surprised by they away they treated me every employee was touching the phone to check if i was right, the admin store manager turned into a technician to fix the phone.. i waited there over an hour for him to Finnish what God knows he was doing, then after that he told me we should go to vodacom shop...i mean i didn't buy the...

Category : Retail

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Country : South Africa

I have a Sony Experia M2 Aqua phone that went in for repair to the MTN repair shop beginning November 2015 because my sim reader could not pick up my sim card. The repair shop must have open the phone to work on the problem.It took 3 weeks to repair only got my phone back end November. When my phone came in contact with water the first time after repairs the back cover of my phone came lose and my phone was filled with water(December 2015), this is a aqua phone one of the perks is that you...

Category : Retail

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Country : South Africa

I bought some goods on the Dischem Online store at the beginning of December 2015. At the time of placing the order, the money went off my Nedbank Account, but showed that the ordered "Failed" on the Dischem System. After waiting a week, I went onto the Dischem website again, and the order still shows as failed. I then went onto my Nedbank account, pulled a statement showing the money going off my account, to the Dischem account provided. After sending numerous emails and phoning the...

Category : Retail

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Country : South Africa

I bought a trouse at Wonderpark n it was to small for my child i wanted to return it at Edgars brits mall they refuse to take it back said it has no price tag but i have a proof of purchase.pls help wht will i do with it if it doesnt fit my child.

Category : Retail

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Country : South Africa

I've went today to by glu the casher true me with the glue when I aprotched the manger mosus he started to scream at me then he cald roy like wtf can't complain by there mangers becouse you get voilent abouse if you do I'm going to make sure thy going down

Category : Retail

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Country : South Africa

Shelf price was R48.95 and I was charged R68.95 at the till. I brought this to the attention of the manager and was offered the difference. It took me 15 minutes to report this discrepancy and there was no apology or concern for the fact that the store had overcharged me. I should have received the product free. Are customers aware of how many times they are overcharged at the till.

Category : Retail

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Country : South Africa

I have been a Truworths client from 2007. I have not been a bad payer or neglected my acc. I recently went to 1 of the stores on the 24/11/2015 to purchase something I needed and to my surprise my acc is blocked. I had called customer service to find what was the reason as I did not instruct anyone to close the acc and I was told that they received an instruction from FNB to close the acc. When I did get through to the customer service I was told my acc is to be closed. I then adked if my...

Category : Retail

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Country : South Africa

I swiped my Absa debit card on the 30/11 at mr price boulders & was told the payment ddnt go through but i received an sms that it went through.I was asked to pay cash & they will reverse my money & if it dsnt reflect they will give me back my cash the next day.I even submited a bank statement as proof that the money went through.I went bac the nxt day as the money wasnt returned 2 my account & the assistant manager couldnt help me.I then asked for the head office number & spoke to a lady...

Category : Retail

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Country : South Africa

I bought a car from quality auto in postmasburg it was financed trough Imas. I drove the car for three days and it broke down due to the engin over heating (mini cooper sport.I reported the problem to them and they took three weeks to come fetch the car at my house. I waited a month and a half to get it back and withim three days of driving it it broke down again with the same problem.I reported it again and have been waiting two months now for them to come fetch the car. They told me they...

Category : Retail

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Country : South Africa

We bought a Thersa bedroom suite from Jushua Doore in Krugersdorp in December 2015, it was deliverd in January 2015. In June this year I went to the branch and complain about the paint peeling of every where on the bedroom suite so they aranged for it to be picked up and beeing repaired. And here is were the trouble begin. They came to pick it up for repairs and for a long time I didn't hear any thing for them. So I went to the branch to find out what is going on.They informed me that the guy...

Category : Retail

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Country : South Africa

I am an Edgars account holder with an credit allowance of R12,000.00, a life policy, funeral policy, and currency over R1,200.00 in credit with Edgars owing me! I am on a long term work contract in the UK and the next occasion I can be in South Africa is towards the end of 2016. I requested Accounts Department to issue my mother with a secondary card to make purchases on my account in order for my policies to remain active. After numerous unsuccessful long distance calls and being told...

Category : Retail

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Country : South Africa

On the 30th October 2015 I purchased a hair colour Reflections as it was marked at R45 on special (full price R75.95). When I got home I checked my slip and saw I was billed R75.95. I stored the slip in my purse for the next time I had purchases at Dischem.(My granddaughter was with me as I had a broken arm and could not drive) On 14th November my granddaughter again took me back to Dischem at the Mall of the South. I showed my slip to the store manager and was given a cash refund.i was happy...

Category : Retail

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Country : South Africa

I went to buy Revlon powder on the 6 November 2015 at Edgars Southgate, the person who normally assists with the make up was off that day, the was a lady who was working in perfume counter who was assisting another client looking for a certain shade of make up she checked for this lady and told her they dont have that colour, I knew my colour I only wanted to make sure that I'm taking the correct product which is a pressed powder in cinnamon, I asked her she said it's correct . I got to the...

Category : Retail

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Country : South Africa

I'm very disappointed of how I was treated by the security of Betrams SUPERSPAR today when I went there to do some small shopping after coming from church and it happened that my baby sister was carrying my bag inside was just my textbooks and my documents and my baby sister asked if She can leave it at the parcel counter and I said no I can't due to my documents and valuable things that are inside,there comes the security guard telling me to leave the bag and my response to him was like no...

Category : Retail

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Country : South Africa

Bought pies at panorama pick&pay to find that they are rotten to the extend of the pie developing fungus. When I went to complain the manager was less interested to give attention to the problem. Although they refunded me I'm extreamily disappointed in their service and did not expect this kind of service from them.

Category : Retail

(0) Replies

Country : South Africa

I purchased a cellphone from Jet in Kroonstad. Not even a month and the phone had complications (did not want to switch on) I took it back to the shop seeing that it is supposed to have a warranty, at the shop I was told that due to the fact that I did not use the simcard that I purchased the phone with, the warranty lapsed. I was not informed of this fact when I purchased the phone. I was forth coming and told the person that activated the phone that I will be using my old simcard...

Category : Retail

(0) Replies

Country : South Africa

Erica from Woolworths the Grove is a HR manager i called her from Monday asking for a reference letter she said she cant help me because i was not reporting to her. So my question is was i working for the company or managers i was reporting to? After that i asked one of the manager's from the same store and he assistant me without complaining. She said she can only do me a certificate of service but now she is ignoring my massages.

Category : Retail

(0) Replies

Country : South Africa

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