Retail Complaints

I bought a trouse at Wonderpark n it was to small for my child i wanted to return it at Edgars brits mall they refuse to take it back said it has no price tag but i have a proof of purchase.pls help wht will i do with it if it doesnt fit my child.

Category : Retail

(0) Replies

Country : South Africa

I've went today to by glu the casher true me with the glue when I aprotched the manger mosus he started to scream at me then he cald roy like wtf can't complain by there mangers becouse you get voilent abouse if you do I'm going to make sure thy going down

Category : Retail

(0) Replies

Country : South Africa

Shelf price was R48.95 and I was charged R68.95 at the till. I brought this to the attention of the manager and was offered the difference. It took me 15 minutes to report this discrepancy and there was no apology or concern for the fact that the store had overcharged me. I should have received the product free. Are customers aware of how many times they are overcharged at the till.

Category : Retail

(0) Replies

Country : South Africa

I have been a Truworths client from 2007. I have not been a bad payer or neglected my acc. I recently went to 1 of the stores on the 24/11/2015 to purchase something I needed and to my surprise my acc is blocked. I had called customer service to find what was the reason as I did not instruct anyone to close the acc and I was told that they received an instruction from FNB to close the acc. When I did get through to the customer service I was told my acc is to be closed. I then adked if my...

Category : Retail

(0) Replies

Country : South Africa

I swiped my Absa debit card on the 30/11 at mr price boulders & was told the payment ddnt go through but i received an sms that it went through.I was asked to pay cash & they will reverse my money & if it dsnt reflect they will give me back my cash the next day.I even submited a bank statement as proof that the money went through.I went bac the nxt day as the money wasnt returned 2 my account & the assistant manager couldnt help me.I then asked for the head office number & spoke to a lady...

Category : Retail

(0) Replies

Country : South Africa

I bought a car from quality auto in postmasburg it was financed trough Imas. I drove the car for three days and it broke down due to the engin over heating (mini cooper sport.I reported the problem to them and they took three weeks to come fetch the car at my house. I waited a month and a half to get it back and withim three days of driving it it broke down again with the same problem.I reported it again and have been waiting two months now for them to come fetch the car. They told me they...

Category : Retail

(0) Replies

Country : South Africa

We bought a Thersa bedroom suite from Jushua Doore in Krugersdorp in December 2015, it was deliverd in January 2015. In June this year I went to the branch and complain about the paint peeling of every where on the bedroom suite so they aranged for it to be picked up and beeing repaired. And here is were the trouble begin. They came to pick it up for repairs and for a long time I didn't hear any thing for them. So I went to the branch to find out what is going on.They informed me that the guy...

Category : Retail

(0) Replies

Country : South Africa

I am an Edgars account holder with an credit allowance of R12,000.00, a life policy, funeral policy, and currency over R1,200.00 in credit with Edgars owing me! I am on a long term work contract in the UK and the next occasion I can be in South Africa is towards the end of 2016. I requested Accounts Department to issue my mother with a secondary card to make purchases on my account in order for my policies to remain active. After numerous unsuccessful long distance calls and being told...

Category : Retail

(0) Replies

Country : South Africa

On the 30th October 2015 I purchased a hair colour Reflections as it was marked at R45 on special (full price R75.95). When I got home I checked my slip and saw I was billed R75.95. I stored the slip in my purse for the next time I had purchases at Dischem.(My granddaughter was with me as I had a broken arm and could not drive) On 14th November my granddaughter again took me back to Dischem at the Mall of the South. I showed my slip to the store manager and was given a cash refund.i was happy...

Category : Retail

(0) Replies

Country : South Africa

I went to buy Revlon powder on the 6 November 2015 at Edgars Southgate, the person who normally assists with the make up was off that day, the was a lady who was working in perfume counter who was assisting another client looking for a certain shade of make up she checked for this lady and told her they dont have that colour, I knew my colour I only wanted to make sure that I'm taking the correct product which is a pressed powder in cinnamon, I asked her she said it's correct . I got to the...

Category : Retail

(0) Replies

Country : South Africa

I'm very disappointed of how I was treated by the security of Betrams SUPERSPAR today when I went there to do some small shopping after coming from church and it happened that my baby sister was carrying my bag inside was just my textbooks and my documents and my baby sister asked if She can leave it at the parcel counter and I said no I can't due to my documents and valuable things that are inside,there comes the security guard telling me to leave the bag and my response to him was like no...

Category : Retail

(0) Replies

Country : South Africa

Bought pies at panorama pick&pay to find that they are rotten to the extend of the pie developing fungus. When I went to complain the manager was less interested to give attention to the problem. Although they refunded me I'm extreamily disappointed in their service and did not expect this kind of service from them.

Category : Retail

(0) Replies

Country : South Africa

I purchased a cellphone from Jet in Kroonstad. Not even a month and the phone had complications (did not want to switch on) I took it back to the shop seeing that it is supposed to have a warranty, at the shop I was told that due to the fact that I did not use the simcard that I purchased the phone with, the warranty lapsed. I was not informed of this fact when I purchased the phone. I was forth coming and told the person that activated the phone that I will be using my old simcard...

Category : Retail

(0) Replies

Country : South Africa

Erica from Woolworths the Grove is a HR manager i called her from Monday asking for a reference letter she said she cant help me because i was not reporting to her. So my question is was i working for the company or managers i was reporting to? After that i asked one of the manager's from the same store and he assistant me without complaining. She said she can only do me a certificate of service but now she is ignoring my massages.

Category : Retail

(0) Replies

Country : South Africa

Phone Sony Experia GO give problems time and time again been send in 4 times always same story Faults identified at front desk : Phone hang, freeze problems, software upgrade required. Repair action: AC1 Part replace AC5 Software upgrade AC43 Mandatory Parts Replace. Been send in again I ask to please replace phone always same problem no improvement. Paying my instalment every month but don't have my phone to use in for repair. now again in write letter to ask to please replace but still...

Category : Retail

(0) Replies

Country : South Africa

Bad service, I got from Shoprite Sontonga. On the 24/09/2015, I made a purchase and withdraw R1 000.00, R2 000.00 was withdrawn. I asked how and got a reply of maybe is their system, I went to Standard Bank for statement and found out that Shoprite withdrawn the other R1 000.00. I went back to the store and I got another different story, I just need my money back.

Category : Retail

(0) Replies

Country : South Africa

Bad service, I got from Shoprite Sontonga. On the 24/09/2015, I made a purchase and withdraw R1 000.00, R2 000.00 was withdrawn. I asked how and got a reply of maybe is their system, I went to Standard Bank for statement and found out that Shoprite withdrawn the other R1 000.00. I went back to the store and I got another different story, I just need my money back.

Category : Retail

(0) Replies

Country : South Africa

Mrs Pienaar died on 13.7.2015. I battle since 11.8.2015 to get hold of the person dealing with Protection Plan. I have been sent from pillar to post, different insurance co's and telephone nrs of all kinds. It seems that nobody is prepared to take responsibility

Category : Retail

(0) Replies

Country : South Africa

Bought CAT shoes from EDGARS, Canal Walk, of which the upper leather had perished after only worn a couple of times. They refused to replace shoes as a result of me not able to present the purchase slip. The identical shoes are still stocked by EDGARS. I bought the shoes cash. I wish to appeal to the South African public: "Do not support EDGARS" as they do not back up their products sold.

Category : Retail

(0) Replies

Country : South Africa

Dear sir/madam, I trust that this communication finds you well. it is with great disappointment with regards to the level of service receive at Spar in Zevenwacht Mall. I purchase an electrical appliance and after having using it for a while I experience the faulty and returned it to the store. It was exchanged with the same product as it was within the guarantee period. The same problem occurred again and when I returned it they telling me about their supplier. I have become the victim...

Category : Retail

(0) Replies

Country : South Africa

Totally disgusted at the levels of hygiene in this store. Not ever have I experienced a mouse running in the isle while doing my shopping!!!!Because this is a major concern I have emailed the store on the 07 Aug 2015 after being there 03 Aug 2015 I am still awaiting their response....This is AWFUL as I ought to think if this is what is happening on your sales floor what is happening in your back area!!!I mean do you not have a company that comes out regularly to do thorough cleaning!!!!!

Category : Retail

(0) Replies

Country : South Africa

I ordered and paid for R3500 fashion items advertised in May. It is now August and I have recieven nothing. No refund, no apology even after I was willing to negotiate settlement. Very rude, inexperienced, unethical owner - Stephanie Pillar.

Category : Retail

(0) Replies

Country : South Africa

KINDLY NOTE INREGARDS TO MY REFERENCE 2907150350/GO- I HAD SPOKEN TO ELSA ON 2 OCCASSIONS AND SHE STATED SHE WILL GET BACK TO ME , WITH THE POOR SERVICE SHE AS NOT GOT BACK TO ME AS YET, IF I DONT RECEIVE MY ORDER PLEASE GET YOUR COUIER PEOPLE TO COLLECT THE REMAINING ORDER FROM ME AND HAVE MY ACCOUNT CREDIT INSTANTLY, YOUR ONLINE REDSQUARE BRANCH IS TOTALLY DISGUSTED TO COMMUNICATE WITH, ELSA RESPONSE IS TOTALLY APPLAUDING . I DONT WANT ANYONE FROM ONLINE REDSQUARE TO CONTACT ME AS THEY ARE...

Category : Retail

(0) Replies

Country : South Africa

MAY 6th 2015 ordered a leather lounge suite from TREND DESIGNS Galleria, PAID IN FULL plus delivery, was told two to three weeks wait. Three weeks later 27th MAY enquired about delivery, was told continuously each week "next week ship arriving" etc. 22nd JUNE was told it would be arriving beginning of July. 23rd JUNE decided to cancel order and requested refund. Was told 10% handling charge, refused to accept for something they didn't have. We were instructed to return to Galleria and...

Category : Retail

(0) Replies

Country : South Africa

I bought a bed via The Bed Guy. 3 months down the line the mattress foaming sagged and hollowed. Sleeping was horrible. I have a year guarantee on the bed and so I brought the issue under The Bed Guy's attention. He forwarded the problem to the manufacturer "Creative Bedding Design" After waiting 3 weeks I eventually got the cooperation of the company to check the bed. Instead of sending a expert out from the company to come and check the mattress after I numerous time said that the problem...

Category : Retail

(0) Replies

Country : South Africa

I requested a settlement figure and bank details in Mid May from Edgars customer services as I am no longer in SA. Nothing was sent through. I followed up with a request through the Edgars website on 29 May which was also ignored. I then received a statement in early June saying I am late with my payment and late fees and interest have been added to my account. How can I pay my account on time if you won't give me a settlement figure and bank details to pay it? So I requested again for a...

Category : Retail

(0) Replies

Country : South Africa

My boyfriend bought shoes for my son using a debit card to pay,my son wore the shoes for few hours and they were torn,took them back to the store for exchange or refund as I had a receipt,nothing in the store that interests me and I was told its either I get a gift card or they pay it back to the card but the card was not mine as my boyfriend is not working around.So I left and I called again but the lady called Granny promised me that she will help me but when I get there the store manager...

Category : Retail

(0) Replies

Country : South Africa

I bought a ZTE phone in February 2015 at PEP Stores Zevenwagch Mall in Kuilsriver. In less than 2 weeks, I experienced problems with the phone. PEP Stores sent it to Cell C rep. (Siyanda). Waited 3 weeks. I received a new phone (ZTE), without any explanation what the cause was.In less than 2 weeks, I experienced problems with the new phone again. PEP Stores sent it again to Cell C rep. Waited another 3 weeks. Got another new phone (ZTE)"third one", without any explanation of problem of phone....

Category : Retail

(0) Replies

Country : South Africa

The jersey I purchases from Queespark was not suitable and needed to be credited. As I did not have the receipt, I was told that they could not credit my account,but would give me a gift voucher. They did not advise me that R100 would be deducted from the voucher. The tag on the jersey,showed a price of R499.00. I insisted on seeing the store manager. Who I was told does not work on a Sunday. The two supervisor in charge refused to give me a voucher for the full price. I then requested them...

Category : Retail

(0) Replies

Country : South Africa

On the 02-05-15 made purchace @ mr price vereeniging using my cheque card cashier was sabata shila on de 06-05-15 mr price deduct the money again in my account iwent to store to complain when i get there i asked to speek to papa whom was told he is off i was then help buy lady call meme she made a call and ask for the bank statement;card and receipt i gave her all the document she requested and promise to call me back during the week as she said banks were closed they need to find out what...

Category : Retail

(0) Replies

Country : South Africa

Vodacom has send my daughter a Warning letter in the post one and a half years after she has left the country and after this account was paid in full and closed the same time in Vodacom shop. When I call phone and call centre no one seems to know what they doing so I just got refer from one person to the next only to be told have to go to Vodacom Store which is 20km from my place one way only to be rude to by the shop assistance and at the end I left the store still not getting answer regard...

Category : Retail

(0) Replies

Country : South Africa

we have never experienced such bad service at Edgars east rand mall. I wanted help with some cosmetics at the YSL counter and there was no one there to assist, however their was an edgars employee sitting on the phone having a personal conversation,i then said to her that we needed assistance, she made us wait until she was done with her call and then came to assist us. she then said to me why dont you instead purchase a Lancome product instead of a YSL.i told her that i did not want to...

Category : Retail

(0) Replies

Country : South Africa

Ek het my Totalsport rekening klaar betaal in 2005. In 2009 het n mbd agent my gebel en gese ek moet my kar verkoop en my skuld betaal. Ek het geen kennis gedra van die rekening volgens my is hy betaal. Nou van 2014 tot en met datum dreig mbd my. Ek het al op meer as een geleentheid hulle ge email mar geen riaksie van hulle. Nou wil ek weet hoe gaan ek verder terwerk met die twee maatskapy en wie kan my help. My no is 0784714144. Mbd het na 7 maande vandag vir die eerstekeer die complaint...

Category : Retail

(0) Replies

Country : South Africa

I was at Foschini Clearwater to exchange a jacket as the jacket did not fit, the jacket was bought at westgate mall I ddnt know that the jacket still had a tag, when I came inside the store the sensors beeped,the was no security or any store representative at the door so I went ahead, when I was leaving the store it yet again beeped at the door, then a lady shouted saying im calling you,when I approached her I asked why she shouting, with attitude she replied its in her nature,i explained to...

Category : Retail

(0) Replies

Country : South Africa

I would like to share my disappointment with tfg's financial department, payroll especially. I was dismissed 10 DEC 2014 and a week later I faxed through my retirement claim form. I then followed up with the retirement fund department in the begining of Feb 2015 to find out when the funds can be expected and to my amazement I was told they can not process my claim because they had received contributions from payroll for the month of January. up until this day payroll has not reversed the...

Category : Retail

(0) Replies

Country : South Africa

Quick background: I do most of my shopping online and I support a lot of South African e-commerce companies. Perkal Trading/Perkal Gifts. This was the worst experience I've had with any South African company selling products online. I implore online shoppers to read and be aware of how poorly this company conducted itself to the point of breaking the law. I bought a moderately expsenive pen from the company a few weeks ago. Here are some of the things that went wrong: 1) They...

Category : Retail

(0) Replies

Country : South Africa

My ID is in my maiden name. I used my ID and marriage certificate to open the account originally - so the account is in my married name. When I requested a replacement card I was told that the account & my ID must have the same details and that my marriage certificate cannot be used. How is it possible that I can open an account & buy on credit at the store based on the same documentation, but I cannot request a replacement card. Very bad service

Category : Retail

(0) Replies

Country : South Africa

I went to clicks sinoville on Saturday 14 March 2015 to buy a few things. Getting to the till they inserted my card for the card payment, I got an sms that my amount of R355.98 went off my account but their machine showed declined. They tried this 3 times more and each time it went of my account. The total of R1423.92 went off my account and they said they cant let me take the goods as well so I paid R1423.92 for nothing. The store manager Vallerie said she will follow this up and it is now...

Category : Retail

(0) Replies

Country : South Africa

Wonder if the coffee at Woolworths strubensvalley is good? We will never know. Waiters cannot get order of one cuppochino right. No coffee arrived, after 20 min wait. Waiters arguing among themselves as to who is to get the Oder. No floo manager around. When she finally arrives stood talking to her friends and did not try to sort problem out. On the day at least 4 tables walked out of store. SHOCKING Worst Detvice

Category : Retail

(0) Replies

Country : South Africa

I'm a loyal, homechoice customer, but lately when I'm buying things,they cancelled my order without notifying me. I first bought 2 blankets but I only received 1 blanket.....no one phoned.few weeks later I order 2 curtains and they were on special that time,but I didn't receive my curtains.... No one bothered to let me know what went wrong...I am not a happy. Customer now.

Category : Retail

(0) Replies

Country : South Africa

I had an sms sent to me which i thought was Edgars, requesting me to reply if i wanted Edgars to send me airtime every month to which i agreed. only to find out that it was not edgars but another company which i later found goes by the the name RCMS that is debiting edgars and edgars is debiting my account. I have been to edgars in Alberton and The Glen to sort out this problem. Edgars will phone this rcms and they have a conversation with the helper but never with customer and they tell the...

Category : Retail

(0) Replies

Country : South Africa

I returned undwr today which I bought 2 days ago, this done in my lunch time which is an hour, note I did not have to stand in a que, the people standing at the till does not even know each others name or the managers name, before i walked out leaving the undwr there I managed to get the managers name Tego from Gugu, the lady that went looking for her.I wud not have returned the undwr if I was not told I could, this after been a customer of Edgars for +- 30 yrs. I want a bigger size or my...

Category : Retail

(0) Replies

Country : South Africa

On Tuesday the 17 February 2015 i went to the store Legit at Plaza Nelspruit while i was looking for items i found a dress that i loved and i wanted to buy it,unfortunately it was hacged at the top where i couldnt reach and only the people who are working at the store they can manage to un hang it for me politely i requested a lady to assist me n then she told me i should check for a still long pole next to the clothes and do it myself i refused with my reasons being am not working at the...

Category : Retail

(0) Replies

Country : South Africa

I HAVE BEEN PAYING MY ACCOUNT USING CELL PHONE BANKING TO ACCOUNT NO.7006100100008250372 INSTED OF ACC.NO. 7006600100042390114,SINCE 2010. I HAVE SENDING THE BANK STATEMENT TO JET CUSTOMER SERVICE,EVEN TO [email protected],[email protected] and to Zeerust Jet branch even to Lerapela Lehong. Please assist me with this because they have now handed me to their ATTONEY.

Category : Retail

(0) Replies

Country : South Africa

Hello. I would like to report bad service from Furniture City.I bought Croft Tables and 6 chairs at Furniture City Borksburg Store, on the 24/03/2014. The table is now giving me issues, I suspect wrong assembling but not sure. After trying to contact the store by calling their number given to me at the time of purchase ( 011 823 1233)for several times, but invain, I decided to contact their Head Office on the number: 0861100149. I spoke to a lady by the name of Janice and she gave me supplier...

Category : Retail

(0) Replies

Country : South Africa

I bought a new fridge but a display fridge was delivered. I went to the shop to complain, I am sent from pillar to post by management. The area manager intervened to this matter where he promised to rectify it but up to so far nothing has happened. They are now sending notification sms's for me to pay for the arrears. Can you pls help me with this matter.

Category : Retail

(0) Replies

Country : South Africa

i have been calling Vereeniging GM to book a service since Monday 09th Feb 2015, i could not get thru service department with no success. the switchboard lady kept taking down my details saying the service department will call me back, but it never happen. this is bad cause the minute u get them u dont even get the date which it will result me to loose the warranty on my vehicle due to service the vehicle late.

Category : Retail

(0) Replies

Country : South Africa

I have being calling Edgars many time requesting them to cancel the MTN Subscription on my account since 2013/12, up until now its not cancelled. What makes this matter even worse is that I have never even once received airtime from Edgars but still being billed up until now. The call centre does not offer any help regarding this problem. I need a resolution now, a consultant who is going to call me needs to investigate this matter first before calling me. TEL:0838792041 ACC:...

Category : Retail

(0) Replies

Country : South Africa

Hello Peter I've bought a Solaro sealy posture pedic at morkels furniture store at festival mall on the 23-12-2014,the bed was with a gift set worth R700 six piece bale set,but gift set was out of stock, they said they call me when they receive that 6 piece of bale set,store manager called me on the 30-01-2015 to come and collect my gift set,when arrived at the store,they showed me some different thing,it was 5 piece luxury inner set from Restonic, please assist as a matter of urgent....

Category : Retail

(0) Replies

Country : South Africa

Good day, Hope this email finds you well. Can you kindly assist me regarding the above mentioned matter, it’s been a while since I lodged a complaint to Russells and JD Group but to date I am still waiting. I have been going up and down to Russells Kerk street Branch and calling but I no longer know what to do. I am being told lies Below is the initial email communications I sent to them but to date I still don’t have my sofas back even though Edward called me on the 16th October...

Category : Retail

(0) Replies

Country : South Africa

Prev1 2 3 ... 23 24 25 26 27 28Next