Retail Complaints

Good day, Hope this email finds you well. Can you kindly assist me regarding the above mentioned matter, it’s been a while since I lodged a complaint to Russells and JD Group but to date I am still waiting. I have been going up and down to Russells Kerk street Branch and calling but I no longer know what to do. I am being told lies Below is the initial email communications I sent to them but to date I still don’t have my sofas back even though Edward called me on the 16th October...

Category : Retail

(0) Replies

Country : South Africa

MTN 082 228 0614 Migrate from Normal to Prepaid After ongoing attempts to access the MTN Call Centre to migrate the above number (Contract expired) from normal to prepaid, Mr. Nietsky visited Front Offices at: • Rustenburg • Brits, and • East Rand Mall – Boksburg To address the matter, even at the East Rand Mall where, for the 1st time, the agent herself tried to get through to the Call Centre, all was again in vain after 30 minutes… Till date, also after many emails to...

Category : Retail

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Country : South Africa

They called and said i didn't pay my account so i went to the store to find out only to find i paid my account on the 27 Dec 2014 now they say I must fax slips to them so they update it but it's upsetting cos I paid am so so upset they must research first before calling customers cos that's how loose customers

Category : Retail

(2) Replies

Country : South Africa

I bought a 51 inch Samsung plasma from game and in less than 6 months the tv is not working game said they can't exchange it rather they took it in and have made me and my family wait for so long without a tv lus they say I might even have to pay part for the repair of the tv

Category : Retail

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Country : South Africa

I BOUGHT MY DAUGHTER A PAIR OF AIRMAX ON THE 25/11/2014 MY DAUGHTER HAD IT ON FOR THE FIRST TIME ON THE 25 /12/2014 FOR A HALF AN HOUR WHEN SHE TOOK THE SHOES OFF THERE WAS BLISTERS I CHECKED THE SIZE AND I ONLY REALISED THAT THE LADY THAT HELPED ME GAVE ME THE WRONG SIZE AS SHE HAD TWO BOXES IN HER HAND AT THAT TIME AS SOON AS WE GOT BACK FROM HOLIDAY I CONTACT THE STORE SPOKE TO THE MANAGER AS SHE SAID EXCHANGED POLICE IS WITHIN 6 DAYS OF PURCHASE AND LIKE OTHER STORES IT DIDNT STATE ANY...

Category : Retail

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Country : South Africa

Good day I bought a Sony home theatre from House & Home in Sandton on the 24th December 2014. On Tuesady the 06 January 2015,the unit stopped working. i took it back to House & Home in Sandton on 09 January 2015.I spoke a man with NO name tag,but he told me his name is Eric. I explained the problem to Eric and he told me they cant exchange or refund but they'll only return it back to supplier then they can update me what the supplier is saying,whether i should pay for the damage or the...

Category : Retail

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Country : South Africa

I went to Edgars to refund an item which was a gift to me that was bought on a debit card they refused to refund me they said I must bring the card that was used to pay for the item I den explain to them that they can't put the money back on a debit card,still they refused n said I must bring the card to them so that they will swipe it, edgars in cradlestone mall sucks they have bad costomer service

Category : Retail

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Country : South Africa

Two security officers refused to assist us at dobsonville ext 3 pnp at 19:00 when they clearly stated at the door that they close at 20:00 on public holidays, we wanted to talk to the manager and we were told he\she we'll be available the following morning and the security officer said it is a public holiday its been a long day they want to go home we would like the security officers to be dealt with and if the times have changed they should change it at the door and we would like an appology

Category : Retail

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Country : South Africa

WENT TO CHECKER, THE POWER WENT OFF WENT OFF WHICH WASNT LOAD SHEDDING, IT WAS HAPPENED LAST WEEK I THINK ON THURSDAY AND THE OTHER STORES WERE OPERATING FINE.THE LIGHTS WENT ON AND THEN I ASKED ONE OF THE LADIES ON FLOOR WHOM I GUESS IS THE SUPERVISOR HER NAME TAG WAS WRITTEN NAMANE, HOW LONG DOES IT TAKE FOR YOUR SYSTEMS TO COME BACK,SHE JUST GAVE ME A DIRTY LOOK AND ANSWERED BY SAYING "I DONT KNOW". WHO SUPPOSE TO KNOW AS WORKS THERE, IS A SUPERVISOR HAS AN ATTITUDE TOWARDS CUSTOMERS, U...

Category : Retail

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Country : South Africa

It is unfortunate that after 22 years I closed my account today. I cannot even begin to estimate how much I have spent at Edgars over the years - and on top of that I have been an exemplary payer. And that because of an inflexible exchange policy. Forest Hill Edgars now sits with R500 worth of goods that I paid for and cannot use because their policy does not allow them to exchange the items bought 24 hours ago in the original packaging - completely untouched. I feel like Edgars has robbed me...

Category : Retail

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Country : South Africa

My husband bought an iron and kettle from Homechoice. A few months later both appliances broke. (My husband is still paying the appliances). We took the appliances back at Homechoice in Wynberg and they said they cant take the appliances, they gave us a number to call and they said we must call that number and they will come and colelct the appliances. We called the number and that number said they dont know why Homechoice gave us that number. I contacted Homechoice telephonically and emailed...

Category : Retail

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Country : South Africa

I bought a phone (blackberry Z3) in store on 28.11.14 after charging it & try to upload applications the battery got very HOT & applications on screen was jittering. I returned it on 30.11.14 whereby I explained to the lady that it was out of box failure & within the 7day window period. She still refused to exchanged & said she have to send it to MTN. i followed up on the 03.12.14, 05.12.14,07.12.14 &10.12.14 & still NO JOY. this is after i explained to consultant me buying the phone is a...

Category : Retail

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Country : South Africa

Hi I have tried to open an account with ackermans, about a month ago they then asked me to forward my payslip. witch I did from there Melville store at three occasions, and called them for confirmation, where holding on for one of there consultants for almost 45min. spoke to a few of there consultants that issured me that I will receive an sms with confirmation witch never happened.Yesterday again I took my time to go into there Carlton centre store called them again,where online again for...

Category : Retail

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Country : South Africa

I bought (20 Desember 2013) a contract phone from Incredible Connections in Stellenbosch. The phone gave me problems and I took it in to them, to check on the (15 April 2014). Cindy (lady who helped me) sent the phone in for repairs. IMEI no: 356002050491139 She was advised the phoned can’t be repaired (that was strange to me because it was a new phone) They send me a Refurbished phone and that was also strange because I have a new contract. I did not expect a refurbished phone from...

Category : Retail

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Country : South Africa

Stood in a queue at 12h15 today 16 september at Edgars Cape Gate to pay my account Only one teller qorking qith other staff wondering around My turn after 15 minutes and i asked the teller why are there not any more tellers.she mumbled an answer about people comming on duty later I asked foe thw manager on duty which was Clinton Leukes and she prompty vanished to call him She returned with another gentleman which started assisting on the tills and she attended to my payment of my account...

Category : Retail

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Country : South Africa

I bought a corner couches at Mattress People Maponya Mall in December 2013. I was not happy with their service as they did not deliver in time as promised. Four months later I realized that the cushions are sinking in.I went to the shop and reported them and they told me they will come and collect them for repairs. every time when they say their are coming I had to take leave from work but they never showed up till today. I don’t know what to do anymore.

Category : Retail

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Country : South Africa

Dischem - Princess Crossing. Went into get special after Dischem ad magazine dated 18 Aug-7 Sept. Go in to get the special L'Oreal - buy any TWO skincare products and get a free cleansing product. So I put my TWO L'oreal moisturisers in my trolley and the "free" triple active stimulating scrub. THREE PROBLEMS WHICH I ENCOUNTERED: 1. Cashier scans my first L'oreal product (moisturiser) which was merchandised with a price tag at R64+. It scanned at R154 +-. I then say that it's...

Category : Retail

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Country : South Africa

I ordered a GPS sports watch from Kalahari.com on Wednesday the 6th of August with a PROMISED delivery time of within 24 hours. After 72 hours and still no product I phoned Kalahari, they changed the date of delivery without informing me. I eventually received the product ONE WEEK LATE. After initial use I was pleased with the watch however discovered one of its accessories(the cadence sensor) was broken. I requested a return from Kalahari.com due to the broken cadence censor. Only after...

Category : Retail

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Country : South Africa

It took galaxy&co over seven months to repair my watch now when I call the head office all I get is nothing but a run around. They want me to pay R400.00.what about my time wasted?.top management just dont care about their customers.The lady at customer care (SHEENA) is now avoiding my calls . disappointed.

Category : Retail

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Country : South Africa

Edgars placed full page adverts in some newspapers - Friday 15th Aug. 2014 - "up to 75% off SALE" . I went to Eastgate Edgars yesterday, 15/08/2014, hoping to purchase some clothes at discounts of 50% - 75%. In the man's section, there were 26 double-railed stands, each with 100 - 200 items - totaling a few thousand - T-shirts, shirts, jackets, jeans....... Big placards / boards were placed on these stands - marked: "up to 75% off SALE", and frequent announcement of the 75% discounts...

Category : Retail

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Country : South Africa

On the 30th of may 2014 the amount of R447.29 was debit order electronic payment was deducted from my bank account, without me agreement,or my approval.day after that on 31st i make a payment of R1000. I don't have any agreement with edgars to go through my bank account . I,have been a loyal customer for almost 17 year paying my account with cash payment, Is that possible why know i change to electronic payment?, why can i make another payment the next day?.So i want to lay a charge of *****...

Category : Retail

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Country : South Africa

Jet is billing me every Month to a sum of upto R120 for a air time subscription I know nothing about, at 1st I wasn't aware since I took 2 cellphone insurances with them and until I was puzzled buy a high amount of money I was paying, I cancelled the insurances, payed up the account but still received an invoice for an outstanding amount, is then I noticed the air time subscription was charged, went in store at Sammy Marks square in Pretoria to complain on May this year and they promised to...

Category : Retail

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Country : South Africa

Today I went to get few stuff I needed at Checkers in Cresta. I paid on this till: C0013 #0484 040818 S007581 R03. The service at checkers Cresta is beyond poor. Chashiers will never acknowledge you or say hi, all they can say is Plastic? sometimes not even ask if you need it or not. When I went again today, the lady who was serving me did exactly the same thing. With a straight face, Plastic?? I'm disappointed at the level of service I get at Checkers Cresta.

Category : Retail

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Country : South Africa

My husband paid his account upfront last year to even his dept so that he is just able to pay the 2 cell phone contracts because we always had problems when paying two accounts which you split, one for the phones & the other for the account which caused a lot of chaos each month, seeing that the cashiers never listened & paid the money only in the one account & we would be in arrears with the other one.We were on the customer service line so many times but all they could say is that we were...

Category : Retail

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Country : South Africa

I have received horrible service from Telkom Mobile. Or should I say utter lack of service! I applied online for a mobile phone at 8ta on the 05/06/2014. A month later I have still not received any word from them regarding the success. Not a call, letter, sms or email. Online is suppose to be the easy convenient way! When I tried to email their online support services, the email bounced back as non existent. Seriously? Who operates like this? In shop the only answer they could give me was...

Category : Retail

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Country : South Africa

In January I took out a contract with. Cell c through Game. The handset with the sim that I never used was returned to Game within 7 days. A cancellation was done, That is what I thought, after the first month I was billed for the contract and Game told me they had done everything it was cell c. I had to change bank accounts so I let cell-c know that they should not debit my bank account and that I would pay cash. The contract was never cancelled so I kept on paying cash because cell-c...

Category : Retail

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Country : South Africa

I paid my edgars account on the 4th of July 2014, today their consultant called me to tell me that for this month I have to pay R2400.00 because I didn't pay my account for this month. I told him that I have paid R1064.00 @ legit westgate & he told me that it is fine. Round 17:15pm I receive a message telling me that my account is due today, I have to pay last month installment for me to keep a good credit profile. I went to edgars westgate they didn't help me telling me that the account...

Category : Retail

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Country : South Africa

I was mugged inside Checkers wilrogate a month ago. I was promised by the manager on duty that he would escalate my complaint. I did not hear from anyone within 24 hours so I went back to the store and obtained contact details for the loss department. Hennie and Bennie failed to come back to me. I am waiting for 3 weeks now. I requested for video footage of the criminal and I am still waiting. Checkers do not care for their loyal customers !! I have left numerous messages yet no-one has the...

Category : Retail

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Country : South Africa

I WENT TO TRUWORTHS STORE AT CHRIS HANNI MALL TODAY FOR PAYMENT APPARANTLY WHEN I GET THERE THERE WAS A LONG QUE I MEAN A LONG ONE AND WHEN I CHECK ON THE QUE MOST PEOPLE THEY WERE QUEING TO PAY CLOTHES,THEN FEW OF US NEED TO MAKE PAYMENTS.I CALLED THE MANAGER Thapelo asking his if is possible that he can make to lines for clothes payment and accounts payment and he just said truworths law does not allow him to do that.even thou i tried to tell him that if you do so your service will be...

Category : Retail

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Country : South Africa

I went to Musgrave mall at around 15.50 pm on Wednesday 2 July 2014 the reason I am specifying time is because I was to disgusted to get the staff members name. I went to the gym there to find out how to join, the reception lady was busy talking to a white lady assistant in her in a friendly manner as soon as she was done I enquired about joining and benefits with Discovery Vitality she gave me a short answer, "we only help with the vitality point system. I then asked what's the joining fee...

Category : Retail

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Country : South Africa

I purchased a Restonic Caprice Bed and base set from house and home last year. In Feb this year I called the store and complained that the springs were all out and I wanted to change the product as I had the bed for 8 months and it had a 10 year warranty and a product like that I was not interested in owning again. I then spoke to a floor sales person and requested that I choose something else, I then chose a edblo, which I was advised 2 weeks later that it could not happen. The store said...

Category : Retail

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Country : South Africa

Yhoo I bot some goods from Homechoice, paid them smoothly till I lost my job. They then started calling me I explained I will try and they said I should pay smaller amounts. This lady NOLUVUYO just phoned and shouted if I ask her why she says it's because I'm wrong. I told her I am unemployed I will sent some money thou she carries on and shouting till I cried. Why did she have to be so rude just because she is employed and im not.

Category : Retail

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Country : South Africa

After Buying our tv from hifi corporation and receiving a phone call telling us we had paid it off successfully after a year, we are still getting money taken off from our account every month. NO ONE at this company can explain to me why this is happening and if there was something we missed or if in fact they owe us all that money back after continuously deducting it after specifically telling us the repayement was complete. I cannot begin to describe the level of incompetence at this...

Category : Retail

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Country : South Africa

unlawful labour practices at cellc alberton city.

Category : Retail

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Country : South Africa

Hi there, I am extremely disappointed on the service that I got at OK furnitures. I bought a TV on credit at OK on the 21-08-2012, and thought it was a great thing that they have insurance as it is not safe to buy appliances without insurance. In August 2013 I claimed as my house had been brocken into and my TV was stolen, I followed all the procedures that I was told to follow regarding the claim, but to my surprise I have never gotten any feedback. The worse thing is that when I went to...

Category : Retail

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Country : South Africa

I’ve been a loyal Truworths account holder for more than 16 years. I’ve never been late with any payments. On 5 March 2014 I wanted to make a purchase on my account, but was informed by the lady behind the till, in a rude and insensitive manner, that my account had been suspended. I took the matter up with Truworths, and in particular with their Services department, but despite a number of e-mails, telephone calls and even a lawyer’s letter, they were unhelpful and failed to...

Category : Retail

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Country : South Africa

ON the 29th of April my blackberry was send for repairs. On the 22nd they said we can collect the phone, it was replaced with a "new" phone. This new phone also did not work and was send back to the store on the 23rd of May, the store only send the phone to the repair centre on the 29th of May again, but up to today, after calling their complaint centre twice a day, no one can tell me where this replacement phone is and when one day we will have a phone again, everyday they promise to call...

Category : Retail

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Country : South Africa

I HAVE AN ACCOUNT WITH EDGARS SINCE 2013 AND LAST MONTH I HAVE PAID UP MY ACCOUT.TO MY SURPRISE LAST WEEK I HAVE RECEIVED A STATEMENT SAYING I AM OWING R39.78 FOR OTA.I HAVE CONSULTED THE BRANCH IN FESTIVAL MALL AND I WAS TOLD TO PHONE OTA SO THAT THEY CAN REVERSE IT.WHEN I PHONE OTA CALL CENTRE,I WAS GIVEN ATTITUDE AND THEY WERE RUDE.I WAS TOLD TO GO BACK TO EDGARS BECAUSE THEY CAN CANCELL BUT NOT REVERSE.HOW CAN I PAY FOR THE SERVICE THAT I DID NOT USE?NO MATTER HOW LITTLE THE AMOUNT IS,IT...

Category : Retail

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Country : South Africa

i have paid up my account with edgars last month and when i made my last payment at the store,i was told my balance is nil.last week i have received my statement and the balance shows R39.78 FOR registering with OTA.when i approach the branch in festival mall concerning this matter,i was told that i have registered with OTA for airtime that is send to me every month and i have to phone OTA to cancell but the amount will not be reversed.i phoned OTA myself and their call center is so rude and...

Category : Retail

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Country : South Africa

Already settled the outstanding balance, however Edgars refuses to update the ITC record of issue a psid up letter

Category : Retail

(0) Replies

Country : South Africa

I have a contract with MTN and it has'nt even been a year but i am extremely disenchanted by the poor service i got from them. Firstly, I went to the MTN by the Grove Mall (Pretoria) to claim for my lost phone and they referred me to menlyn mall as thats where they submit claim forms. One of the lady consultants there told me that she has submitted the claim to the insurance department. I called the insurance department and they forever claiming that they have not received my claim form. I...

Category : Retail

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Country : South Africa

I have a complain about foschini, I never skip a month with out paying I felt I was not going no way with the account so I went this month early to Tsakane foschini to enquire about the account I was advise that my payment was a 12 months revoloving I didnot have a problem about that cause it has intrest on the account I was paying R620 on account and it was not going no way I cancel that payment plan to 6 months and was told by the I will pay R670 intrest free that was after telephonical...

Category : Retail

(0) Replies

Country : South Africa

Good day I am writing to let you know about my experience at Vangate Pick n Pay last week I walked into to Pick n Pay at 14:05 and I only wanted a few things, I rushed through the store because I had to pick up my dog from the vet at 16:00. In approaching the checkout counters I realised out of 20 lanes only 5 were open, I found this ridiculous! I looked around for a store manager or any sort of manager but there was none. Every lane was filled with at least 15 to 20 customers. The...

Category : Retail

(0) Replies

Country : South Africa

Good day I am writing to let you know about my experience at Vangate Pick n Pay last week I walked into to Pick n Pay at 14:05 and I only wanted a few things, I rushed through the store because I had to pick up my dog from the vet at 16:00. In approaching the checkout counters I realized out of 20 lanes only 5 were open, I found this ridiculous! I looked around for a store manager or any sort of manager but there was none. Every lane was filled with at least 15 to 20 customers. The...

Category : Retail

(0) Replies

Country : South Africa

I have contacted Vodacom on numerous occasions and visited the Vodacom Shops. I have a contract on my billing that is not mine. A debit of R99 per month appears on my account but I did not take up a contract with this specific number.

Category : Retail

(0) Replies

Country : South Africa

Yesterday 15:12:44 I went to bayside Vodacom since ma fone went off n refused to charge. A lady by Andrea Folgado assisted me. I told her wht my encounter was and tht I do nt knw whether ts the charger or the battery tht was faulty so she took out ma charger n put in a new one which costed R259 (HYBRID) and I bought it since I could not afford the original one which costed R529. When I got home I put ma fone in a charger n it ddnt charge only to discover then tht ts the charger tht was...

Category : Retail

(0) Replies

Country : South Africa

I was at sportsence menlynpark today, needed a jacket in a size small, they unfortunately did not have it in a small but sportsene wonderpark had five smalls. They called the store (sportsene wonderpark) a guy by the name of Ismael (sales assistant) answered and told the sales assistant that was helping me they don't have stock therefor he won't send it and he hung up. The sales assistant from menlyn park called again and he put his supervisor on the phone to speak to Tumelo (floor runner at...

Category : Retail

(0) Replies

Country : South Africa

I was at sportsence menlynpark today, needed a jacket in a size small, they unfortunately did not have it in a small but sportsene wonderpark had five smalls. They called the store (sportsene wonderpark) a guy by the name of Ismael (sales assistant) answered and told the sales assistant that was helping me they don't have stock therefor he won't send it and he hung up. The sales assistant from menlyn park called again and he put his supervisor on the phone to speak to Tumelo (floor runner at...

Category : Retail

(0) Replies

Country : South Africa

I spoke to Sibo at Tokai Blue Route Mall branch regarding pricing of coffee that had gone up radically. He was unable to answer my question and took my details to give to his manager who would phone me the next day - that was 5 days ago and I have received no call yet. It is sad to see that I am just another number to Woolworths and they obviously don't need my business. I will no longer be shopping at Woolworths!!

Category : Retail

(1) Replies

Country : South Africa

I received the 250MG free of Night Owl data that can be used anytime from 00:00 - 05:00 and when I tried using it, 10MB was taken from my data, which is fair, but when I dailed *111*500# it took 60MB from my daily data and 0MB from night owl. Please don't fall for the false adverts that are being broadcasted on OFM.

Category : Retail

(0) Replies

Country : South Africa

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