Retail Complaints

Phone Sony Experia GO give problems time and time again been send in 4 times always same story Faults identified at front desk : Phone hang, freeze problems, software upgrade required. Repair action: AC1 Part replace AC5 Software upgrade AC43 Mandatory Parts Replace. Been send in again I ask to please replace phone always same problem no improvement. Paying my instalment every month but don't have my phone to use in for repair. now again in write letter to ask to please replace but still...

Category : Retail

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Country : South Africa

Bad service, I got from Shoprite Sontonga. On the 24/09/2015, I made a purchase and withdraw R1 000.00, R2 000.00 was withdrawn. I asked how and got a reply of maybe is their system, I went to Standard Bank for statement and found out that Shoprite withdrawn the other R1 000.00. I went back to the store and I got another different story, I just need my money back.

Category : Retail

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Country : South Africa

Bad service, I got from Shoprite Sontonga. On the 24/09/2015, I made a purchase and withdraw R1 000.00, R2 000.00 was withdrawn. I asked how and got a reply of maybe is their system, I went to Standard Bank for statement and found out that Shoprite withdrawn the other R1 000.00. I went back to the store and I got another different story, I just need my money back.

Category : Retail

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Country : South Africa

Mrs Pienaar died on 13.7.2015. I battle since 11.8.2015 to get hold of the person dealing with Protection Plan. I have been sent from pillar to post, different insurance co's and telephone nrs of all kinds. It seems that nobody is prepared to take responsibility

Category : Retail

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Country : South Africa

Bought CAT shoes from EDGARS, Canal Walk, of which the upper leather had perished after only worn a couple of times. They refused to replace shoes as a result of me not able to present the purchase slip. The identical shoes are still stocked by EDGARS. I bought the shoes cash. I wish to appeal to the South African public: "Do not support EDGARS" as they do not back up their products sold.

Category : Retail

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Country : South Africa

Dear sir/madam, I trust that this communication finds you well. it is with great disappointment with regards to the level of service receive at Spar in Zevenwacht Mall. I purchase an electrical appliance and after having using it for a while I experience the faulty and returned it to the store. It was exchanged with the same product as it was within the guarantee period. The same problem occurred again and when I returned it they telling me about their supplier. I have become the victim...

Category : Retail

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Country : South Africa

Totally disgusted at the levels of hygiene in this store. Not ever have I experienced a mouse running in the isle while doing my shopping!!!!Because this is a major concern I have emailed the store on the 07 Aug 2015 after being there 03 Aug 2015 I am still awaiting their response....This is AWFUL as I ought to think if this is what is happening on your sales floor what is happening in your back area!!!I mean do you not have a company that comes out regularly to do thorough cleaning!!!!!

Category : Retail

(0) Replies

Country : South Africa

I ordered and paid for R3500 fashion items advertised in May. It is now August and I have recieven nothing. No refund, no apology even after I was willing to negotiate settlement. Very rude, inexperienced, unethical owner - Stephanie Pillar.

Category : Retail

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Country : South Africa

KINDLY NOTE INREGARDS TO MY REFERENCE 2907150350/GO- I HAD SPOKEN TO ELSA ON 2 OCCASSIONS AND SHE STATED SHE WILL GET BACK TO ME , WITH THE POOR SERVICE SHE AS NOT GOT BACK TO ME AS YET, IF I DONT RECEIVE MY ORDER PLEASE GET YOUR COUIER PEOPLE TO COLLECT THE REMAINING ORDER FROM ME AND HAVE MY ACCOUNT CREDIT INSTANTLY, YOUR ONLINE REDSQUARE BRANCH IS TOTALLY DISGUSTED TO COMMUNICATE WITH, ELSA RESPONSE IS TOTALLY APPLAUDING . I DONT WANT ANYONE FROM ONLINE REDSQUARE TO CONTACT ME AS THEY ARE...

Category : Retail

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Country : South Africa

MAY 6th 2015 ordered a leather lounge suite from TREND DESIGNS Galleria, PAID IN FULL plus delivery, was told two to three weeks wait. Three weeks later 27th MAY enquired about delivery, was told continuously each week "next week ship arriving" etc. 22nd JUNE was told it would be arriving beginning of July. 23rd JUNE decided to cancel order and requested refund. Was told 10% handling charge, refused to accept for something they didn't have. We were instructed to return to Galleria and...

Category : Retail

(0) Replies

Country : South Africa

I bought a bed via The Bed Guy. 3 months down the line the mattress foaming sagged and hollowed. Sleeping was horrible. I have a year guarantee on the bed and so I brought the issue under The Bed Guy's attention. He forwarded the problem to the manufacturer "Creative Bedding Design" After waiting 3 weeks I eventually got the cooperation of the company to check the bed. Instead of sending a expert out from the company to come and check the mattress after I numerous time said that the problem...

Category : Retail

(0) Replies

Country : South Africa

I requested a settlement figure and bank details in Mid May from Edgars customer services as I am no longer in SA. Nothing was sent through. I followed up with a request through the Edgars website on 29 May which was also ignored. I then received a statement in early June saying I am late with my payment and late fees and interest have been added to my account. How can I pay my account on time if you won't give me a settlement figure and bank details to pay it? So I requested again for a...

Category : Retail

(0) Replies

Country : South Africa

My boyfriend bought shoes for my son using a debit card to pay,my son wore the shoes for few hours and they were torn,took them back to the store for exchange or refund as I had a receipt,nothing in the store that interests me and I was told its either I get a gift card or they pay it back to the card but the card was not mine as my boyfriend is not working around.So I left and I called again but the lady called Granny promised me that she will help me but when I get there the store manager...

Category : Retail

(0) Replies

Country : South Africa

I bought a ZTE phone in February 2015 at PEP Stores Zevenwagch Mall in Kuilsriver. In less than 2 weeks, I experienced problems with the phone. PEP Stores sent it to Cell C rep. (Siyanda). Waited 3 weeks. I received a new phone (ZTE), without any explanation what the cause was.In less than 2 weeks, I experienced problems with the new phone again. PEP Stores sent it again to Cell C rep. Waited another 3 weeks. Got another new phone (ZTE)"third one", without any explanation of problem of phone....

Category : Retail

(0) Replies

Country : South Africa

The jersey I purchases from Queespark was not suitable and needed to be credited. As I did not have the receipt, I was told that they could not credit my account,but would give me a gift voucher. They did not advise me that R100 would be deducted from the voucher. The tag on the jersey,showed a price of R499.00. I insisted on seeing the store manager. Who I was told does not work on a Sunday. The two supervisor in charge refused to give me a voucher for the full price. I then requested them...

Category : Retail

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Country : South Africa

On the 02-05-15 made purchace @ mr price vereeniging using my cheque card cashier was sabata shila on de 06-05-15 mr price deduct the money again in my account iwent to store to complain when i get there i asked to speek to papa whom was told he is off i was then help buy lady call meme she made a call and ask for the bank statement;card and receipt i gave her all the document she requested and promise to call me back during the week as she said banks were closed they need to find out what...

Category : Retail

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Country : South Africa

Vodacom has send my daughter a Warning letter in the post one and a half years after she has left the country and after this account was paid in full and closed the same time in Vodacom shop. When I call phone and call centre no one seems to know what they doing so I just got refer from one person to the next only to be told have to go to Vodacom Store which is 20km from my place one way only to be rude to by the shop assistance and at the end I left the store still not getting answer regard...

Category : Retail

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Country : South Africa

we have never experienced such bad service at Edgars east rand mall. I wanted help with some cosmetics at the YSL counter and there was no one there to assist, however their was an edgars employee sitting on the phone having a personal conversation,i then said to her that we needed assistance, she made us wait until she was done with her call and then came to assist us. she then said to me why dont you instead purchase a Lancome product instead of a YSL.i told her that i did not want to...

Category : Retail

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Country : South Africa

Ek het my Totalsport rekening klaar betaal in 2005. In 2009 het n mbd agent my gebel en gese ek moet my kar verkoop en my skuld betaal. Ek het geen kennis gedra van die rekening volgens my is hy betaal. Nou van 2014 tot en met datum dreig mbd my. Ek het al op meer as een geleentheid hulle ge email mar geen riaksie van hulle. Nou wil ek weet hoe gaan ek verder terwerk met die twee maatskapy en wie kan my help. My no is 0784714144. Mbd het na 7 maande vandag vir die eerstekeer die complaint...

Category : Retail

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Country : South Africa

I was at Foschini Clearwater to exchange a jacket as the jacket did not fit, the jacket was bought at westgate mall I ddnt know that the jacket still had a tag, when I came inside the store the sensors beeped,the was no security or any store representative at the door so I went ahead, when I was leaving the store it yet again beeped at the door, then a lady shouted saying im calling you,when I approached her I asked why she shouting, with attitude she replied its in her nature,i explained to...

Category : Retail

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Country : South Africa

I would like to share my disappointment with tfg's financial department, payroll especially. I was dismissed 10 DEC 2014 and a week later I faxed through my retirement claim form. I then followed up with the retirement fund department in the begining of Feb 2015 to find out when the funds can be expected and to my amazement I was told they can not process my claim because they had received contributions from payroll for the month of January. up until this day payroll has not reversed the...

Category : Retail

(0) Replies

Country : South Africa

Quick background: I do most of my shopping online and I support a lot of South African e-commerce companies. Perkal Trading/Perkal Gifts. This was the worst experience I've had with any South African company selling products online. I implore online shoppers to read and be aware of how poorly this company conducted itself to the point of breaking the law. I bought a moderately expsenive pen from the company a few weeks ago. Here are some of the things that went wrong: 1) They...

Category : Retail

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Country : South Africa

My ID is in my maiden name. I used my ID and marriage certificate to open the account originally - so the account is in my married name. When I requested a replacement card I was told that the account & my ID must have the same details and that my marriage certificate cannot be used. How is it possible that I can open an account & buy on credit at the store based on the same documentation, but I cannot request a replacement card. Very bad service

Category : Retail

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Country : South Africa

I went to clicks sinoville on Saturday 14 March 2015 to buy a few things. Getting to the till they inserted my card for the card payment, I got an sms that my amount of R355.98 went off my account but their machine showed declined. They tried this 3 times more and each time it went of my account. The total of R1423.92 went off my account and they said they cant let me take the goods as well so I paid R1423.92 for nothing. The store manager Vallerie said she will follow this up and it is now...

Category : Retail

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Country : South Africa

Wonder if the coffee at Woolworths strubensvalley is good? We will never know. Waiters cannot get order of one cuppochino right. No coffee arrived, after 20 min wait. Waiters arguing among themselves as to who is to get the Oder. No floo manager around. When she finally arrives stood talking to her friends and did not try to sort problem out. On the day at least 4 tables walked out of store. SHOCKING Worst Detvice

Category : Retail

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Country : South Africa

I'm a loyal, homechoice customer, but lately when I'm buying things,they cancelled my order without notifying me. I first bought 2 blankets but I only received 1 blanket.....no one phoned.few weeks later I order 2 curtains and they were on special that time,but I didn't receive my curtains.... No one bothered to let me know what went wrong...I am not a happy. Customer now.

Category : Retail

(0) Replies

Country : South Africa

I had an sms sent to me which i thought was Edgars, requesting me to reply if i wanted Edgars to send me airtime every month to which i agreed. only to find out that it was not edgars but another company which i later found goes by the the name RCMS that is debiting edgars and edgars is debiting my account. I have been to edgars in Alberton and The Glen to sort out this problem. Edgars will phone this rcms and they have a conversation with the helper but never with customer and they tell the...

Category : Retail

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Country : South Africa

I returned undwr today which I bought 2 days ago, this done in my lunch time which is an hour, note I did not have to stand in a que, the people standing at the till does not even know each others name or the managers name, before i walked out leaving the undwr there I managed to get the managers name Tego from Gugu, the lady that went looking for her.I wud not have returned the undwr if I was not told I could, this after been a customer of Edgars for +- 30 yrs. I want a bigger size or my...

Category : Retail

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Country : South Africa

On Tuesday the 17 February 2015 i went to the store Legit at Plaza Nelspruit while i was looking for items i found a dress that i loved and i wanted to buy it,unfortunately it was hacged at the top where i couldnt reach and only the people who are working at the store they can manage to un hang it for me politely i requested a lady to assist me n then she told me i should check for a still long pole next to the clothes and do it myself i refused with my reasons being am not working at the...

Category : Retail

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Country : South Africa

I HAVE BEEN PAYING MY ACCOUNT USING CELL PHONE BANKING TO ACCOUNT NO.7006100100008250372 INSTED OF ACC.NO. 7006600100042390114,SINCE 2010. I HAVE SENDING THE BANK STATEMENT TO JET CUSTOMER SERVICE,EVEN TO [email protected],[email protected] and to Zeerust Jet branch even to Lerapela Lehong. Please assist me with this because they have now handed me to their ATTONEY.

Category : Retail

(0) Replies

Country : South Africa

Hello. I would like to report bad service from Furniture City.I bought Croft Tables and 6 chairs at Furniture City Borksburg Store, on the 24/03/2014. The table is now giving me issues, I suspect wrong assembling but not sure. After trying to contact the store by calling their number given to me at the time of purchase ( 011 823 1233)for several times, but invain, I decided to contact their Head Office on the number: 0861100149. I spoke to a lady by the name of Janice and she gave me supplier...

Category : Retail

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Country : South Africa

I bought a new fridge but a display fridge was delivered. I went to the shop to complain, I am sent from pillar to post by management. The area manager intervened to this matter where he promised to rectify it but up to so far nothing has happened. They are now sending notification sms's for me to pay for the arrears. Can you pls help me with this matter.

Category : Retail

(0) Replies

Country : South Africa

i have been calling Vereeniging GM to book a service since Monday 09th Feb 2015, i could not get thru service department with no success. the switchboard lady kept taking down my details saying the service department will call me back, but it never happen. this is bad cause the minute u get them u dont even get the date which it will result me to loose the warranty on my vehicle due to service the vehicle late.

Category : Retail

(0) Replies

Country : South Africa

I have being calling Edgars many time requesting them to cancel the MTN Subscription on my account since 2013/12, up until now its not cancelled. What makes this matter even worse is that I have never even once received airtime from Edgars but still being billed up until now. The call centre does not offer any help regarding this problem. I need a resolution now, a consultant who is going to call me needs to investigate this matter first before calling me. TEL:0838792041 ACC:...

Category : Retail

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Country : South Africa

Hello Peter I've bought a Solaro sealy posture pedic at morkels furniture store at festival mall on the 23-12-2014,the bed was with a gift set worth R700 six piece bale set,but gift set was out of stock, they said they call me when they receive that 6 piece of bale set,store manager called me on the 30-01-2015 to come and collect my gift set,when arrived at the store,they showed me some different thing,it was 5 piece luxury inner set from Restonic, please assist as a matter of urgent....

Category : Retail

(0) Replies

Country : South Africa

Good day, Hope this email finds you well. Can you kindly assist me regarding the above mentioned matter, it’s been a while since I lodged a complaint to Russells and JD Group but to date I am still waiting. I have been going up and down to Russells Kerk street Branch and calling but I no longer know what to do. I am being told lies Below is the initial email communications I sent to them but to date I still don’t have my sofas back even though Edward called me on the 16th October...

Category : Retail

(0) Replies

Country : South Africa

MTN 082 228 0614 Migrate from Normal to Prepaid After ongoing attempts to access the MTN Call Centre to migrate the above number (Contract expired) from normal to prepaid, Mr. Nietsky visited Front Offices at: • Rustenburg • Brits, and • East Rand Mall – Boksburg To address the matter, even at the East Rand Mall where, for the 1st time, the agent herself tried to get through to the Call Centre, all was again in vain after 30 minutes… Till date, also after many emails to...

Category : Retail

(0) Replies

Country : South Africa

They called and said i didn't pay my account so i went to the store to find out only to find i paid my account on the 27 Dec 2014 now they say I must fax slips to them so they update it but it's upsetting cos I paid am so so upset they must research first before calling customers cos that's how loose customers

Category : Retail

(2) Replies

Country : South Africa

I bought a 51 inch Samsung plasma from game and in less than 6 months the tv is not working game said they can't exchange it rather they took it in and have made me and my family wait for so long without a tv lus they say I might even have to pay part for the repair of the tv

Category : Retail

(0) Replies

Country : South Africa

I BOUGHT MY DAUGHTER A PAIR OF AIRMAX ON THE 25/11/2014 MY DAUGHTER HAD IT ON FOR THE FIRST TIME ON THE 25 /12/2014 FOR A HALF AN HOUR WHEN SHE TOOK THE SHOES OFF THERE WAS BLISTERS I CHECKED THE SIZE AND I ONLY REALISED THAT THE LADY THAT HELPED ME GAVE ME THE WRONG SIZE AS SHE HAD TWO BOXES IN HER HAND AT THAT TIME AS SOON AS WE GOT BACK FROM HOLIDAY I CONTACT THE STORE SPOKE TO THE MANAGER AS SHE SAID EXCHANGED POLICE IS WITHIN 6 DAYS OF PURCHASE AND LIKE OTHER STORES IT DIDNT STATE ANY...

Category : Retail

(0) Replies

Country : South Africa

Good day I bought a Sony home theatre from House & Home in Sandton on the 24th December 2014. On Tuesady the 06 January 2015,the unit stopped working. i took it back to House & Home in Sandton on 09 January 2015.I spoke a man with NO name tag,but he told me his name is Eric. I explained the problem to Eric and he told me they cant exchange or refund but they'll only return it back to supplier then they can update me what the supplier is saying,whether i should pay for the damage or the...

Category : Retail

(0) Replies

Country : South Africa

I went to Edgars to refund an item which was a gift to me that was bought on a debit card they refused to refund me they said I must bring the card that was used to pay for the item I den explain to them that they can't put the money back on a debit card,still they refused n said I must bring the card to them so that they will swipe it, edgars in cradlestone mall sucks they have bad costomer service

Category : Retail

(0) Replies

Country : South Africa

Two security officers refused to assist us at dobsonville ext 3 pnp at 19:00 when they clearly stated at the door that they close at 20:00 on public holidays, we wanted to talk to the manager and we were told he\she we'll be available the following morning and the security officer said it is a public holiday its been a long day they want to go home we would like the security officers to be dealt with and if the times have changed they should change it at the door and we would like an appology

Category : Retail

(0) Replies

Country : South Africa

WENT TO CHECKER, THE POWER WENT OFF WENT OFF WHICH WASNT LOAD SHEDDING, IT WAS HAPPENED LAST WEEK I THINK ON THURSDAY AND THE OTHER STORES WERE OPERATING FINE.THE LIGHTS WENT ON AND THEN I ASKED ONE OF THE LADIES ON FLOOR WHOM I GUESS IS THE SUPERVISOR HER NAME TAG WAS WRITTEN NAMANE, HOW LONG DOES IT TAKE FOR YOUR SYSTEMS TO COME BACK,SHE JUST GAVE ME A DIRTY LOOK AND ANSWERED BY SAYING "I DONT KNOW". WHO SUPPOSE TO KNOW AS WORKS THERE, IS A SUPERVISOR HAS AN ATTITUDE TOWARDS CUSTOMERS, U...

Category : Retail

(0) Replies

Country : South Africa

It is unfortunate that after 22 years I closed my account today. I cannot even begin to estimate how much I have spent at Edgars over the years - and on top of that I have been an exemplary payer. And that because of an inflexible exchange policy. Forest Hill Edgars now sits with R500 worth of goods that I paid for and cannot use because their policy does not allow them to exchange the items bought 24 hours ago in the original packaging - completely untouched. I feel like Edgars has robbed me...

Category : Retail

(0) Replies

Country : South Africa

My husband bought an iron and kettle from Homechoice. A few months later both appliances broke. (My husband is still paying the appliances). We took the appliances back at Homechoice in Wynberg and they said they cant take the appliances, they gave us a number to call and they said we must call that number and they will come and colelct the appliances. We called the number and that number said they dont know why Homechoice gave us that number. I contacted Homechoice telephonically and emailed...

Category : Retail

(0) Replies

Country : South Africa

I bought a phone (blackberry Z3) in store on 28.11.14 after charging it & try to upload applications the battery got very HOT & applications on screen was jittering. I returned it on 30.11.14 whereby I explained to the lady that it was out of box failure & within the 7day window period. She still refused to exchanged & said she have to send it to MTN. i followed up on the 03.12.14, 05.12.14,07.12.14 &10.12.14 & still NO JOY. this is after i explained to consultant me buying the phone is a...

Category : Retail

(0) Replies

Country : South Africa

Hi I have tried to open an account with ackermans, about a month ago they then asked me to forward my payslip. witch I did from there Melville store at three occasions, and called them for confirmation, where holding on for one of there consultants for almost 45min. spoke to a few of there consultants that issured me that I will receive an sms with confirmation witch never happened.Yesterday again I took my time to go into there Carlton centre store called them again,where online again for...

Category : Retail

(0) Replies

Country : South Africa

I bought (20 Desember 2013) a contract phone from Incredible Connections in Stellenbosch. The phone gave me problems and I took it in to them, to check on the (15 April 2014). Cindy (lady who helped me) sent the phone in for repairs. IMEI no: 356002050491139 She was advised the phoned can’t be repaired (that was strange to me because it was a new phone) They send me a Refurbished phone and that was also strange because I have a new contract. I did not expect a refurbished phone from...

Category : Retail

(0) Replies

Country : South Africa

Stood in a queue at 12h15 today 16 september at Edgars Cape Gate to pay my account Only one teller qorking qith other staff wondering around My turn after 15 minutes and i asked the teller why are there not any more tellers.she mumbled an answer about people comming on duty later I asked foe thw manager on duty which was Clinton Leukes and she prompty vanished to call him She returned with another gentleman which started assisting on the tills and she attended to my payment of my account...

Category : Retail

(0) Replies

Country : South Africa

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