Retail Complaints

Edgars failed to run their debit orders in December 2013. They only seem to have picked up their error in May (4 months later) and then proceeded to run the December debit orders in May without consulting or informing the clients before doing so. I find this totally unacceptable so I have paid the balance of my account and closed the account immediately. REALY EDGARS TO TREAT YOUR DEBIT ORDER CLIENTS THIS WAY IS TOTALLY UNACCEPTABLE. I was an account holder for longer than 20yrs. REALLY...

Category : Retail

(0) Replies

Country : South Africa

Last month i purchased the 8hour cream at Elizabeth Arden in Edgars Cavendish Square, before i purchased the prouduct i stressed that i have eczema on my body and that it would have to be a non scented cream. After i had used it,it flared my eczema and i went to Edgars explaining what had happened,they offered to credit it nad when i returned the next day, they would not credit it for me and started asking for pictures of my body/doctors note. Now refusing to refund me and i sit with a...

Category : Retail

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Country : South Africa

I settled my account in full, actually over-paid my account with R770 on the last day of April. They charged me interest and want to refund me only R664.00. After 43min on the phone they still insist they are right. Please warn your friends and family to check their statements

Category : Retail

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Country : South Africa

I pay Homechoice via EFT trasfer, but i get calls every 10 min after another asking when will i make payment. every time i make a payment i make it a point that i email them proof of payment to avoid there calls but it never makes a deference.Their call centre people don’t even know how to approach Customers. i regreat even buying from them.

Category : Retail

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Country : South Africa

I'm florah sebati and I've been shopping at checkers for a while, ever since I never receive such service any were. I was insulated by a cashier by the name of Annie Leoto only for asking her why she was asking for a change while she has a change at her till. I believe she only did that because I was wearing Woolworths's uniform and she didn't respect me as a customer and i didn't appreciate that she even refuse to apologise even in front of her supervisor, i asked to see the store manager...

Category : Retail

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Country : South Africa

Iv been called by an agent from jet store who hanged up on me while I still trying 2explain n make arrangements of updating my account at the store, however I sometimes make late payments because of the type of work am doin, I hv received unpleasant sms's from dem informing me that they shall hand me over to credit bereau.

Category : Retail

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Country : South Africa

I am in the process of getting a divorce and as all of you know moneys don't come freely. I have been to Mozambique for 9 months in that time period I have paid my Edcon account regularly. On my return I noticed that I am in arrears not knowing as I did not see my statements due to the Mozambique work. On return I immediately phoned Edcon to make arrangements as they where doing to hand me over etc. I explained to them the above and that my divorce is almost over and they will receive the...

Category : Retail

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Country : South Africa

In response to my why I have been paying for additional benefits that was added to my Edgars account I received the follwoing feedback from there customer relations department. "The financial services were active in your account in your account for more that 3 years hence we send statement on a monthly basis. Our statements clearly states that "if no queries are received within 30 days from of this statement then it will be deemed that all postings are correct". We did not receive any...

Category : Retail

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Country : South Africa

I went to Midas broadway on wednesday morning looking for master cylinder seals to repair leak of brake fluid, I was promised that they would be ordered and delivered later in the afternoon and i would receive a call to indicate whether or not they had arrived, which I did not, I went back later to inquire only to be told that the seals hadn't arrived as promised I should come back the following day. I went back to Midas on Thursday afternoon to get the seals and paid R20 more from the price...

Category : Retail

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Country : South Africa

I ordered two books from Top Books Menlyn, in October 2013 with a guarantee by the sales person that the books will be delivered within 6-8 weeks. I called a month later only to find out my order was not placed because the sales person didn't log it and didn't tell me that I had to pay a deposit. I went back paid the deposit and asked that the books be in time for Christmas, I was told they would be. FIVE months later after numerous calls and ignored enquiries, 1 of the 2 books came and I...

Category : Retail

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Country : South Africa

I jave put in 3 complaints about edgars on Hello Peter. I still have no help about my problem. I am a student and Edcon people approached me in Edgars Brooklyn 1 september 2011. They told me that my account will be opened on 6 months because i am a student. They even phoned my mother. 7 weeks ago i saw that my account is on 12 months. Nobody in the shop could help me, so the store manager told me she wil find my application and contact me. 4 weeks later still nobody phones me. I...

Category : Retail

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Country : South Africa

The WORST finance and customer care division we have ever done business with! Having had 1 year to compete payments I made sure that I kept the account up to date and sometimes even IN ADVANCE to shorten the payment term. Still they added interest for months when no payment was received even though it was not necessary to make payment as the account was paid in advance for almost 2 months. Ever since changing systems in September 2013 some of my payments did jot reflect on their system and...

Category : Retail

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Country : South Africa

Good day I'm writing this email as a Very Disappointed and annoyed customer, I logged a complaint regarding my faulty TV. I got a call from one of your staff in South Gate he asked for the receipt and serial number for the TV I emailed them, then he assured to get the technicians that will come and assess my TV, up until today I'm still waiting for his call. I really don't understand why must I remind your staff or is it I'm a black person? I'm really disappointed I once said if I knew...

Category : Retail

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Country : South Africa

Hi everybody, Please do not purchase from the above store as the owner Rebecca would fire the employee for any humanly error that may occur. I purchased from the above store and one of my items was a sales item. I returned the item, which was not worn and intact. I was told by the sale lady that helped me on that particular day that the item could be returned as I would not receive a refund but a credit note. When I returned one item to the value of R280,00 I was told by Rebecca...

Category : Retail

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Country : South Africa

Good day. This company bought prescribed debt that is over 8 years old. They constantly keep phoning me. According to the Council for debt collectors, this debt is prescribed and they should have written it off long ago. I'm getting tired of them bugging me during work time and after hours. Please find all their details below. MBD LEGAL COLLECTIONS is trying to call you. Pls call 0100015617 to arrange pmt on your TRUWORTHS acc. Ref:0278000266560882.STANDARD BANK ACC: 610174096 BRANCH...

Category : Retail

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Country : South Africa

I bought 6 pack milk it was sour I sent mails complaints nobody contacted me tried calling the customer number they don't bother to answer the call

Category : Retail

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Country : South Africa

I went into the Greenstone store to exchange tshirts tha I had boght that were to small for my daughter and get a couple of fresh groceries. In the clothing department noone bothered to help me, the attendants just stood around chatting. So I took the bigger size with me to exchange and pay for everything at one till. When I got to the front after a 15 minute wait in the queue as only 3 out of the 7 tills were open the cashier didnt even greet. He just gave me a dirty look when I...

Category : Retail

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Country : South Africa

i bought a Blackberry 9360 Battery on the 18 Feb 2014, and a few weeks later the battery starts giving me problems. The battery does not even last for 3 hours, even with minimum use. When i bought it they told me it has 6 months warranty and today (30 March 2014) i took the battery back where i bought it only to be told i have to go to Kenilworth mall at the vodacom shop to get it checked before i can get a replacement. When i get there i am told i need to go to Canal walk mall for that. I...

Category : Retail

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Country : South Africa

Bought a pair of shoes at Rage monument and on the day I decided to wear the shoes they were very uncomfortable&pinching , decided to take them back and the lady told me that I must give them to my sister, I then requested that she calls her head office for assistance as also another gentleman had walked in and she attended to that guy, I don't refuse of wearing shoes thou it was for a day however they are very uncomfortable.n a friendly lady by Wendy also can't help based on whatever they...

Category : Retail

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Country : South Africa

I believe that a company as large as Edcon should have all their Mission, Vision, Business Ethic and so on, available to all to learn more of your diverse company. I fail to find your Customer Policy as I need to understand the dynamics and cultural background of the people you lead My disappointment in your service is shocking and lacks leadership and direction from the onset. On the 7th of Jan 2014, I went to the Lake Side Mall and got my account FICA as per your request and continued with...

Category : Retail

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Country : South Africa

We placed and paid for an order on 25th Feb 2014 for a Bafana-Bafana sports shirt to be delivered to an address overseas. Other than a confirm of receipt of order, we heard nothing else from Sports-Shop. We received no response to our e-mails, and the contact mobile phone remained uncontactable and the voice message feature was disabled for two weeks. To my surprise I made contact with a Mr Danie Du Toit yesterday morning on the mobile. There was no apology forthcoming or any...

Category : Retail

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Country : South Africa

Furniture City sold a lounge suite to me for R20 000 and advised that the lounge suite is kudu leather hence the price. It is clear from looking at the seats of the lounge suite that 2 seats are not leather and are made of an inferior material - it is for this reason that the same 2 seats are perishing and tearing whilst the others are in good condition. I called the store and was advised that the lounge suite is out of the warranty period. This does not mean that the product supplier is...

Category : Retail

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Country : South Africa

I VISITED THE NEWLY OPENED PICK N PAY AT SPRINGFIELD VALUE CENTRE. THE PLACE RESEMBLES A SPAZA STORE WITH STAFF COOKING SAUSAGES ON A GRILL IN THE PARKING LOT RIGHT OUTSIDE THE STORE ENTRANCE.GONE ARE THE DAYS WHEN SHOPPING AT PICK N PAY FILLED ONE WITH A SENSE OF PRIDE. I COULD NOT BELIEVE PICK N PAY STANDARDS HAVE DROPPED TO THIS LEVEL. IS THIS WHAT IT TAKES THESE DAYS TO MEET SALES TARGETS. ITS NO WONDER THAT THE LIKES OF WOOLWORTHS AND CHECKERS HYPER HAVE OUTDONE PICK N PAY IN THE...

Category : Retail

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Country : South Africa

I have purchased a 39inch FHD LED Sinotec tv on the 23rd of December 2013. Two days later the tv stopped taking commands from the remote. For transport reasons, I only managed to take the tv back to Makro on the 4th of February, well within the 5 year guarantee. The staff checked the remote on the display sets in store and the remote worked fine so it was decided that the tv would be sent to the manufacturer for repairs. We were told repairs would take a maximum of 21 working days and that...

Category : Retail

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Country : South Africa

I went to MTN in Alexandra(PAN) to open a contract, and I got a bad service the moment I got at their door, I asked for a brochure and they told me they dont have, and I asked how, and the guy told me that they dont manufacture brochures, I continued to ask him questions regarding whats needed if you want to open a contract, he took out his cellphone and start chatting while I am talking to him, he didnt even pay attention to what I was saying. BAD SERVICE

Category : Retail

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Country : South Africa

i went to a voda shop to buy airtime and data bundle for my self and my husband. i bought this at 13:41 and at 14:30 while trying to make a phone call i realise i didnt have airtime on my phone, i called 111 to find out whats the problem caused i've just recharged and my balance is 0.00 and they confirmed that the airtime and the data was never loaded, so i required that they assist me cause i still have the receipt with me but they told me there was nothing they could do, i must just go back...

Category : Retail

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Country : South Africa

Windhoek Branch Staff member Paulina Please teach her how to deal with customers Call me for a full report as I dont think swearing and insulting on line is the right way I actually put two pairs of shoes down and walked ou Being a active person more than half of my clothing coubord comes from you and I dont see why because of a incompetent @##*#':: I should not buy from the only Mr Price in Namibia Marius Dessels +264 811482004 Wonder if I am worht the call

Category : Retail

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Country : South Africa

I ordered and paid for a ring nearly a month ago and just get excuses like orders that was put in wrong.When I contact the agent(Danielle Jordaan from Table View)she just ignores me or gave me an excuse.If I do not iquire then I just hear nothing from her. Frankly I get the impression that I will never see the product or my money again.

Category : Retail

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Country : South Africa

I bought an ipad on the 17/01/2014, But the ipad could not read the sim card, so i took it back on the 20/01/2014 and they said it has a factory fault, it must go for assesment. But i told them i dont want it anymore , i need a refund, they refused to give me back my money,they said they must check and find out what the problem is. the manager just refused to give me refund.

Category : Retail

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Country : South Africa

As a frequent customer of Mr Price, I would like to bring to your attention concerning the appauling service given by the cashiers, waiting to get service while they're having their own conversations, and on one occasion answering a personal phone call whilst busy with a customer, waiting in line to be served while they stand and do nothing, more then 5 tills, but only 2 on duty, there attitudes are absolutely disgusting, they don't greet or say thank you or even offer to help you. They...

Category : Retail

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Country : South Africa

Goods ordered in October 2012 have not been received. Numerous refunds requested and no response to e-mails. I have tried calling and you wait for ages for an operator and no response to the questions. I have asked my query to be elevated to a superior. No response. Have tried to remove myself from their mailing list but have not succeeded. If their admin is so bad how can the company continue to operate. I used them extensively in the past but will never order from them again

Category : Retail

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Country : South Africa

Hi mnr Ek het by jd groep 2 banke met voetstoeltjies gekoop, n koffee tafel en n tv kas. Dit was in 2012. Vir 6 maande was als nog in hulle plstiek toe gestoor. In maart 2013 het ek hulle begin gebruik. Hulle was pratig mooi gewees. Na 5 maande se gebruik begin die nanke se arm leuning induik en die sit gedeeltes van die banke lostrek. Ek gaan toe na JD toe en vertel vir julle my probleem. Hulle se toe hulle sal kyk daarna en vat my selnommer. Elke 2 weke gaan ek trug en hulle vertel my...

Category : Retail

(0) Replies

Country : South Africa

Dear Reader, I trust that this message finds you well. Today was an unexpected day of running around, an emotional wreck and not knowing where your money is. I was shocked with the service I received today at Markhams Gateway. One should expect a different kind of service in such a popular up market shopping place. Today (Saturday 21st December 2013) I went to Markhams to pay my account. As I approached the Cashier named (Kradele) I have asked what is my installment due. She then...

Category : Retail

(0) Replies

Country : South Africa

I'm really pissed off with service received from Edgars (Alberton City), yesterday, 18.12.13. I bought dirty takies for my son from Germiston, Saturday 14.12.13, not realising they were dirty, but any sane person couuld see the've never been worn, they just got dirty because of beople trying them on, after the whole week of rain. When I went to exchange or return because they were small for my son, they were so rude and refused to take them. I went in store @ 12h15 and left @ 15h00. I dealt...

Category : Retail

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Country : South Africa

On the 08/12/2013 I walked in this store at Promenade shopping mall with my friend and I walked straight to the item I had my interest in. I took two items and looked around trying to get eye contact because I needed assistance to the fitting room and no one was there. I walked in, in the fitting room and as I walked out the lady she put a hand out without saying anything, I asked her "what"? because she's not speaking. She responded and said "your number". I responded to her that no one was...

Category : Retail

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Country : South Africa

TRUWORTHS / MBDCS I'm am seriously appalled by your service. Truly disgusted! The last time I spoke to a consultant they said I should pay R100.00 and then my normal instalment will start being deducted. I paid R200.00 in the past week and have been harassed by your sms service. Why is it that I receive the same text almost 3 times a day. I tried calling just before 13H00 yesterday and I was told to call back later, I wanted to make an arrangement due to the irritating sms...

Category : Retail

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Country : South Africa

to whom it may concern i am trying to get a letter stating that my account is paid in full 3weeks now i can not even find any person to speak to that can help me holding the line for more than 20min at a time speaking to no one ref 106584535 and that person put me through to some one else im stil waiting email ref 7342659 the legal action department all the work for just a letter 0843337000

Category : Retail

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Country : South Africa

Am wrtting this on behalf f a minor who had purchased a Balckberry 9360 at sportcene Festivall Mall, Unfortunately the phone cracked the screen 2 and half weeks later and the phone was returned to sportscene Festival Mall, On arrival HE WAS TOLD THAT THE PHONE WOULD BE REPAIRED FREE OF CHARGE, nO ONE HAS BEEN IN CONTACT WITH THE POOR KID,he once went to the store to check on the phone, which he was told that it was not back funny the same day he got a call that the phone was in store, he went...

Category : Retail

(2) Replies

Country : South Africa

Was told at half past 3 that I can expect someone to come and have a look at my machine, I received a call to say that someone is going to be there in 30 mins, I have waited outside my complex for the past hour and a half and no one came, but the guy that was supposed to be coming and checking my machine says that he is going to be there in a few minutes, is this the service that is been offered. They say that the calls are recorded when you call them but I wonder if they do anything about...

Category : Retail

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Country : South Africa

On 29 September 2012, I purchased a Blackberry 9300 for my father in celebration of his 66-birthday. The phone was purchased in full as my father was already a Vodacom contract. This year in August 2013 he started experiencing problems with the scroller. We handed the handset in at Game Bokburg on 01 September 2013. Game then advised in the week of October there was a problem witn the IMEI nimber. I personally went to Game to establich the problem and if I hasnt gone there myself nothing...

Category : Retail

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Country : South Africa

I have been with Cell C for as long as I can remember and I have always had a large data package on my contract and when I entered into the contract for the new phone it was explained to me that I had to take one of the 4 packages to get the phone. To the best of my knowledge I had to choose between a 200, 400, 600 or 800 package. I selected the 400 package with the full understanding that the 1gig data will be added to the package as the month and months before. This was not done and I...

Category : Retail

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Country : South Africa

To Whom it may concern I would like to lay a complaint to the relevant department against the Vodacom shop at Durban's King Shaka International Airport. I purchased a cell phone cover to the value of R399.00 on the 12/10/2013 I hadn't even opened it and everything was still in its original packaging and form when I exchanged it 7 days later on 19/10/2013. The guy who assisted me at the store took the cell phone cover back and told me that I will not be refunded on the same day as it...

Category : Retail

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Country : South Africa

We paid All O Matic in Jhb R30 937.48 for working on our Range Rovers internal gear box. They have never done anything and we paid them the above amount of money. We took the car to Land Rover in Sandton and they confirm that the problem was not corrected. All O Matic refuse to pay our money back.

Category : Retail

(0) Replies

Country : South Africa

I bought a second hand Peugeot 207 a month ago(august 2013. I received the car in what looked like a good condition. When I arrived in Colesberg the car's warning light flashed and I referred to the manual a.s.a.p just to find out the car is 5700km over its service. I contacted the sales consultant immediately. He promised quick response which I am still awaiting. No service record was available as there was no service booklet provided. The consultant reckoned me that I may phone...

Category : Retail

(0) Replies

Country : South Africa

I bought a second hand Peugeot 207 a month ago(august 2013. I received the car in what looked like a good condition. When I arrived in Colesberg the car's warning light flashed and I referred to the manual a.s.a.p just to find out the car is 5700km over its service. I contacted the sales consultant immediately. He promised quick response which I am still awaiting. No service record was available as there was no service booklet provided. The consultant reckoned me that I may phone...

Category : Retail

(0) Replies

Country : South Africa

Dear Sir SHOCKING SERVICE I am an entrepreneur based in Port Shepstone on the south coast of Kwazulu Natal. I own a low-key advertising agency and publish two monthly publications that are distributed on the south coast of KZN. From time-to-time I receive requests for various printed related items from clients. Over the last years I have used various prenticing companies for various requests. In the case of small quantities and digital printing I have employed the services of...

Category : Retail

(0) Replies

Country : South Africa

I complained to Edgars about fraudulent activity on my acc on 18 Aug. I was told that it would be investigated and that I will be contacted. To date i have received no correspondence except today when I queried an sms I received about paying my account. CallCentre agents were rude and not helpful at all and slammed the phone in my ear more than once. I have been a longstanding client for years and will now close my account after I have made full payment...I am so done with bad service from...

Category : Retail

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Country : South Africa

As I'm doing my weekly shopping at my usual Pick n Pay on a random Tuesday (13/08/13 17:10-17:40), I put my handbag in the bottom basket of my 2 basket trolley. A couple of minutes later, I realise that my handbag is no longer there. Gobsmacked as to what has happened, I tell one of the employees who refers me to the manger, after I have looked through the store to ensure if it hadn't fallen out. Firstly, no one takes me seriously when I tell the staff what has happened, everyone just...

Category : Retail

(0) Replies

Country : South Africa

I bought an Eco Buggy stroller from Babyloving.co.za over the net on 11 July 2013. After numerous phone calles and promises to Britney on 071 105 1537, I have not received the stroller yet. Please beware and do not shop online at Babyloving.co.za. Please Help!!!??

Category : Retail

(0) Replies

Country : South Africa

I saw an online discount deal with topcakes last week, and thought that would be a lovely idea for a function I'm having this week. I contacted TopCakes first to see if they could accommodate my requirements, before I purchased the voucher, otherwise there would be no point in doing so. After several e-mails back and forth with them, and after making certain they could do exactly what I wanted, we negotiated that I would buy the voucher, and pay an extra R60 for what I wanted. They then...

Category : Retail

(0) Replies

Country : South Africa

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