Retail Complaints

I went to Musgrave mall at around 15.50 pm on Wednesday 2 July 2014 the reason I am specifying time is because I was to disgusted to get the staff members name. I went to the gym there to find out how to join, the reception lady was busy talking to a white lady assistant in her in a friendly manner as soon as she was done I enquired about joining and benefits with Discovery Vitality she gave me a short answer, "we only help with the vitality point system. I then asked what's the joining fee...

Category : Retail

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Country : South Africa

I purchased a Restonic Caprice Bed and base set from house and home last year. In Feb this year I called the store and complained that the springs were all out and I wanted to change the product as I had the bed for 8 months and it had a 10 year warranty and a product like that I was not interested in owning again. I then spoke to a floor sales person and requested that I choose something else, I then chose a edblo, which I was advised 2 weeks later that it could not happen. The store said...

Category : Retail

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Country : South Africa

Yhoo I bot some goods from Homechoice, paid them smoothly till I lost my job. They then started calling me I explained I will try and they said I should pay smaller amounts. This lady NOLUVUYO just phoned and shouted if I ask her why she says it's because I'm wrong. I told her I am unemployed I will sent some money thou she carries on and shouting till I cried. Why did she have to be so rude just because she is employed and im not.

Category : Retail

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Country : South Africa

After Buying our tv from hifi corporation and receiving a phone call telling us we had paid it off successfully after a year, we are still getting money taken off from our account every month. NO ONE at this company can explain to me why this is happening and if there was something we missed or if in fact they owe us all that money back after continuously deducting it after specifically telling us the repayement was complete. I cannot begin to describe the level of incompetence at this...

Category : Retail

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Country : South Africa

unlawful labour practices at cellc alberton city.

Category : Retail

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Country : South Africa

Hi there, I am extremely disappointed on the service that I got at OK furnitures. I bought a TV on credit at OK on the 21-08-2012, and thought it was a great thing that they have insurance as it is not safe to buy appliances without insurance. In August 2013 I claimed as my house had been brocken into and my TV was stolen, I followed all the procedures that I was told to follow regarding the claim, but to my surprise I have never gotten any feedback. The worse thing is that when I went to...

Category : Retail

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Country : South Africa

I’ve been a loyal Truworths account holder for more than 16 years. I’ve never been late with any payments. On 5 March 2014 I wanted to make a purchase on my account, but was informed by the lady behind the till, in a rude and insensitive manner, that my account had been suspended. I took the matter up with Truworths, and in particular with their Services department, but despite a number of e-mails, telephone calls and even a lawyer’s letter, they were unhelpful and failed to...

Category : Retail

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Country : South Africa

ON the 29th of April my blackberry was send for repairs. On the 22nd they said we can collect the phone, it was replaced with a "new" phone. This new phone also did not work and was send back to the store on the 23rd of May, the store only send the phone to the repair centre on the 29th of May again, but up to today, after calling their complaint centre twice a day, no one can tell me where this replacement phone is and when one day we will have a phone again, everyday they promise to call...

Category : Retail

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Country : South Africa

I HAVE AN ACCOUNT WITH EDGARS SINCE 2013 AND LAST MONTH I HAVE PAID UP MY ACCOUT.TO MY SURPRISE LAST WEEK I HAVE RECEIVED A STATEMENT SAYING I AM OWING R39.78 FOR OTA.I HAVE CONSULTED THE BRANCH IN FESTIVAL MALL AND I WAS TOLD TO PHONE OTA SO THAT THEY CAN REVERSE IT.WHEN I PHONE OTA CALL CENTRE,I WAS GIVEN ATTITUDE AND THEY WERE RUDE.I WAS TOLD TO GO BACK TO EDGARS BECAUSE THEY CAN CANCELL BUT NOT REVERSE.HOW CAN I PAY FOR THE SERVICE THAT I DID NOT USE?NO MATTER HOW LITTLE THE AMOUNT IS,IT...

Category : Retail

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Country : South Africa

i have paid up my account with edgars last month and when i made my last payment at the store,i was told my balance is nil.last week i have received my statement and the balance shows R39.78 FOR registering with OTA.when i approach the branch in festival mall concerning this matter,i was told that i have registered with OTA for airtime that is send to me every month and i have to phone OTA to cancell but the amount will not be reversed.i phoned OTA myself and their call center is so rude and...

Category : Retail

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Country : South Africa

Already settled the outstanding balance, however Edgars refuses to update the ITC record of issue a psid up letter

Category : Retail

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Country : South Africa

I have a contract with MTN and it has'nt even been a year but i am extremely disenchanted by the poor service i got from them. Firstly, I went to the MTN by the Grove Mall (Pretoria) to claim for my lost phone and they referred me to menlyn mall as thats where they submit claim forms. One of the lady consultants there told me that she has submitted the claim to the insurance department. I called the insurance department and they forever claiming that they have not received my claim form. I...

Category : Retail

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Country : South Africa

I have a complain about foschini, I never skip a month with out paying I felt I was not going no way with the account so I went this month early to Tsakane foschini to enquire about the account I was advise that my payment was a 12 months revoloving I didnot have a problem about that cause it has intrest on the account I was paying R620 on account and it was not going no way I cancel that payment plan to 6 months and was told by the I will pay R670 intrest free that was after telephonical...

Category : Retail

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Country : South Africa

Good day I am writing to let you know about my experience at Vangate Pick n Pay last week I walked into to Pick n Pay at 14:05 and I only wanted a few things, I rushed through the store because I had to pick up my dog from the vet at 16:00. In approaching the checkout counters I realised out of 20 lanes only 5 were open, I found this ridiculous! I looked around for a store manager or any sort of manager but there was none. Every lane was filled with at least 15 to 20 customers. The...

Category : Retail

(0) Replies

Country : South Africa

Good day I am writing to let you know about my experience at Vangate Pick n Pay last week I walked into to Pick n Pay at 14:05 and I only wanted a few things, I rushed through the store because I had to pick up my dog from the vet at 16:00. In approaching the checkout counters I realized out of 20 lanes only 5 were open, I found this ridiculous! I looked around for a store manager or any sort of manager but there was none. Every lane was filled with at least 15 to 20 customers. The...

Category : Retail

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Country : South Africa

I have contacted Vodacom on numerous occasions and visited the Vodacom Shops. I have a contract on my billing that is not mine. A debit of R99 per month appears on my account but I did not take up a contract with this specific number.

Category : Retail

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Country : South Africa

Yesterday 15:12:44 I went to bayside Vodacom since ma fone went off n refused to charge. A lady by Andrea Folgado assisted me. I told her wht my encounter was and tht I do nt knw whether ts the charger or the battery tht was faulty so she took out ma charger n put in a new one which costed R259 (HYBRID) and I bought it since I could not afford the original one which costed R529. When I got home I put ma fone in a charger n it ddnt charge only to discover then tht ts the charger tht was...

Category : Retail

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Country : South Africa

I was at sportsence menlynpark today, needed a jacket in a size small, they unfortunately did not have it in a small but sportsene wonderpark had five smalls. They called the store (sportsene wonderpark) a guy by the name of Ismael (sales assistant) answered and told the sales assistant that was helping me they don't have stock therefor he won't send it and he hung up. The sales assistant from menlyn park called again and he put his supervisor on the phone to speak to Tumelo (floor runner at...

Category : Retail

(0) Replies

Country : South Africa

I was at sportsence menlynpark today, needed a jacket in a size small, they unfortunately did not have it in a small but sportsene wonderpark had five smalls. They called the store (sportsene wonderpark) a guy by the name of Ismael (sales assistant) answered and told the sales assistant that was helping me they don't have stock therefor he won't send it and he hung up. The sales assistant from menlyn park called again and he put his supervisor on the phone to speak to Tumelo (floor runner at...

Category : Retail

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Country : South Africa

I spoke to Sibo at Tokai Blue Route Mall branch regarding pricing of coffee that had gone up radically. He was unable to answer my question and took my details to give to his manager who would phone me the next day - that was 5 days ago and I have received no call yet. It is sad to see that I am just another number to Woolworths and they obviously don't need my business. I will no longer be shopping at Woolworths!!

Category : Retail

(1) Replies

Country : South Africa

I received the 250MG free of Night Owl data that can be used anytime from 00:00 - 05:00 and when I tried using it, 10MB was taken from my data, which is fair, but when I dailed *111*500# it took 60MB from my daily data and 0MB from night owl. Please don't fall for the false adverts that are being broadcasted on OFM.

Category : Retail

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Country : South Africa

Edgars failed to run their debit orders in December 2013. They only seem to have picked up their error in May (4 months later) and then proceeded to run the December debit orders in May without consulting or informing the clients before doing so. I find this totally unacceptable so I have paid the balance of my account and closed the account immediately. REALY EDGARS TO TREAT YOUR DEBIT ORDER CLIENTS THIS WAY IS TOTALLY UNACCEPTABLE. I was an account holder for longer than 20yrs. REALLY...

Category : Retail

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Country : South Africa

Last month i purchased the 8hour cream at Elizabeth Arden in Edgars Cavendish Square, before i purchased the prouduct i stressed that i have eczema on my body and that it would have to be a non scented cream. After i had used it,it flared my eczema and i went to Edgars explaining what had happened,they offered to credit it nad when i returned the next day, they would not credit it for me and started asking for pictures of my body/doctors note. Now refusing to refund me and i sit with a...

Category : Retail

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Country : South Africa

I settled my account in full, actually over-paid my account with R770 on the last day of April. They charged me interest and want to refund me only R664.00. After 43min on the phone they still insist they are right. Please warn your friends and family to check their statements

Category : Retail

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Country : South Africa

I pay Homechoice via EFT trasfer, but i get calls every 10 min after another asking when will i make payment. every time i make a payment i make it a point that i email them proof of payment to avoid there calls but it never makes a deference.Their call centre people don’t even know how to approach Customers. i regreat even buying from them.

Category : Retail

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Country : South Africa

I'm florah sebati and I've been shopping at checkers for a while, ever since I never receive such service any were. I was insulated by a cashier by the name of Annie Leoto only for asking her why she was asking for a change while she has a change at her till. I believe she only did that because I was wearing Woolworths's uniform and she didn't respect me as a customer and i didn't appreciate that she even refuse to apologise even in front of her supervisor, i asked to see the store manager...

Category : Retail

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Country : South Africa

Iv been called by an agent from jet store who hanged up on me while I still trying 2explain n make arrangements of updating my account at the store, however I sometimes make late payments because of the type of work am doin, I hv received unpleasant sms's from dem informing me that they shall hand me over to credit bereau.

Category : Retail

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Country : South Africa

I am in the process of getting a divorce and as all of you know moneys don't come freely. I have been to Mozambique for 9 months in that time period I have paid my Edcon account regularly. On my return I noticed that I am in arrears not knowing as I did not see my statements due to the Mozambique work. On return I immediately phoned Edcon to make arrangements as they where doing to hand me over etc. I explained to them the above and that my divorce is almost over and they will receive the...

Category : Retail

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Country : South Africa

In response to my why I have been paying for additional benefits that was added to my Edgars account I received the follwoing feedback from there customer relations department. "The financial services were active in your account in your account for more that 3 years hence we send statement on a monthly basis. Our statements clearly states that "if no queries are received within 30 days from of this statement then it will be deemed that all postings are correct". We did not receive any...

Category : Retail

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Country : South Africa

I went to Midas broadway on wednesday morning looking for master cylinder seals to repair leak of brake fluid, I was promised that they would be ordered and delivered later in the afternoon and i would receive a call to indicate whether or not they had arrived, which I did not, I went back later to inquire only to be told that the seals hadn't arrived as promised I should come back the following day. I went back to Midas on Thursday afternoon to get the seals and paid R20 more from the price...

Category : Retail

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Country : South Africa

I ordered two books from Top Books Menlyn, in October 2013 with a guarantee by the sales person that the books will be delivered within 6-8 weeks. I called a month later only to find out my order was not placed because the sales person didn't log it and didn't tell me that I had to pay a deposit. I went back paid the deposit and asked that the books be in time for Christmas, I was told they would be. FIVE months later after numerous calls and ignored enquiries, 1 of the 2 books came and I...

Category : Retail

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Country : South Africa

I jave put in 3 complaints about edgars on Hello Peter. I still have no help about my problem. I am a student and Edcon people approached me in Edgars Brooklyn 1 september 2011. They told me that my account will be opened on 6 months because i am a student. They even phoned my mother. 7 weeks ago i saw that my account is on 12 months. Nobody in the shop could help me, so the store manager told me she wil find my application and contact me. 4 weeks later still nobody phones me. I...

Category : Retail

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Country : South Africa

The WORST finance and customer care division we have ever done business with! Having had 1 year to compete payments I made sure that I kept the account up to date and sometimes even IN ADVANCE to shorten the payment term. Still they added interest for months when no payment was received even though it was not necessary to make payment as the account was paid in advance for almost 2 months. Ever since changing systems in September 2013 some of my payments did jot reflect on their system and...

Category : Retail

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Country : South Africa

Good day I'm writing this email as a Very Disappointed and annoyed customer, I logged a complaint regarding my faulty TV. I got a call from one of your staff in South Gate he asked for the receipt and serial number for the TV I emailed them, then he assured to get the technicians that will come and assess my TV, up until today I'm still waiting for his call. I really don't understand why must I remind your staff or is it I'm a black person? I'm really disappointed I once said if I knew...

Category : Retail

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Country : South Africa

Hi everybody, Please do not purchase from the above store as the owner Rebecca would fire the employee for any humanly error that may occur. I purchased from the above store and one of my items was a sales item. I returned the item, which was not worn and intact. I was told by the sale lady that helped me on that particular day that the item could be returned as I would not receive a refund but a credit note. When I returned one item to the value of R280,00 I was told by Rebecca...

Category : Retail

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Country : South Africa

Good day. This company bought prescribed debt that is over 8 years old. They constantly keep phoning me. According to the Council for debt collectors, this debt is prescribed and they should have written it off long ago. I'm getting tired of them bugging me during work time and after hours. Please find all their details below. MBD LEGAL COLLECTIONS is trying to call you. Pls call 0100015617 to arrange pmt on your TRUWORTHS acc. Ref:0278000266560882.STANDARD BANK ACC: 610174096 BRANCH...

Category : Retail

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Country : South Africa

I bought 6 pack milk it was sour I sent mails complaints nobody contacted me tried calling the customer number they don't bother to answer the call

Category : Retail

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Country : South Africa

I went into the Greenstone store to exchange tshirts tha I had boght that were to small for my daughter and get a couple of fresh groceries. In the clothing department noone bothered to help me, the attendants just stood around chatting. So I took the bigger size with me to exchange and pay for everything at one till. When I got to the front after a 15 minute wait in the queue as only 3 out of the 7 tills were open the cashier didnt even greet. He just gave me a dirty look when I...

Category : Retail

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Country : South Africa

i bought a Blackberry 9360 Battery on the 18 Feb 2014, and a few weeks later the battery starts giving me problems. The battery does not even last for 3 hours, even with minimum use. When i bought it they told me it has 6 months warranty and today (30 March 2014) i took the battery back where i bought it only to be told i have to go to Kenilworth mall at the vodacom shop to get it checked before i can get a replacement. When i get there i am told i need to go to Canal walk mall for that. I...

Category : Retail

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Country : South Africa

Bought a pair of shoes at Rage monument and on the day I decided to wear the shoes they were very uncomfortable&pinching , decided to take them back and the lady told me that I must give them to my sister, I then requested that she calls her head office for assistance as also another gentleman had walked in and she attended to that guy, I don't refuse of wearing shoes thou it was for a day however they are very uncomfortable.n a friendly lady by Wendy also can't help based on whatever they...

Category : Retail

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Country : South Africa

I believe that a company as large as Edcon should have all their Mission, Vision, Business Ethic and so on, available to all to learn more of your diverse company. I fail to find your Customer Policy as I need to understand the dynamics and cultural background of the people you lead My disappointment in your service is shocking and lacks leadership and direction from the onset. On the 7th of Jan 2014, I went to the Lake Side Mall and got my account FICA as per your request and continued with...

Category : Retail

(0) Replies

Country : South Africa

We placed and paid for an order on 25th Feb 2014 for a Bafana-Bafana sports shirt to be delivered to an address overseas. Other than a confirm of receipt of order, we heard nothing else from Sports-Shop. We received no response to our e-mails, and the contact mobile phone remained uncontactable and the voice message feature was disabled for two weeks. To my surprise I made contact with a Mr Danie Du Toit yesterday morning on the mobile. There was no apology forthcoming or any...

Category : Retail

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Country : South Africa

Furniture City sold a lounge suite to me for R20 000 and advised that the lounge suite is kudu leather hence the price. It is clear from looking at the seats of the lounge suite that 2 seats are not leather and are made of an inferior material - it is for this reason that the same 2 seats are perishing and tearing whilst the others are in good condition. I called the store and was advised that the lounge suite is out of the warranty period. This does not mean that the product supplier is...

Category : Retail

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Country : South Africa

I VISITED THE NEWLY OPENED PICK N PAY AT SPRINGFIELD VALUE CENTRE. THE PLACE RESEMBLES A SPAZA STORE WITH STAFF COOKING SAUSAGES ON A GRILL IN THE PARKING LOT RIGHT OUTSIDE THE STORE ENTRANCE.GONE ARE THE DAYS WHEN SHOPPING AT PICK N PAY FILLED ONE WITH A SENSE OF PRIDE. I COULD NOT BELIEVE PICK N PAY STANDARDS HAVE DROPPED TO THIS LEVEL. IS THIS WHAT IT TAKES THESE DAYS TO MEET SALES TARGETS. ITS NO WONDER THAT THE LIKES OF WOOLWORTHS AND CHECKERS HYPER HAVE OUTDONE PICK N PAY IN THE...

Category : Retail

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Country : South Africa

I have purchased a 39inch FHD LED Sinotec tv on the 23rd of December 2013. Two days later the tv stopped taking commands from the remote. For transport reasons, I only managed to take the tv back to Makro on the 4th of February, well within the 5 year guarantee. The staff checked the remote on the display sets in store and the remote worked fine so it was decided that the tv would be sent to the manufacturer for repairs. We were told repairs would take a maximum of 21 working days and that...

Category : Retail

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Country : South Africa

I went to MTN in Alexandra(PAN) to open a contract, and I got a bad service the moment I got at their door, I asked for a brochure and they told me they dont have, and I asked how, and the guy told me that they dont manufacture brochures, I continued to ask him questions regarding whats needed if you want to open a contract, he took out his cellphone and start chatting while I am talking to him, he didnt even pay attention to what I was saying. BAD SERVICE

Category : Retail

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Country : South Africa

i went to a voda shop to buy airtime and data bundle for my self and my husband. i bought this at 13:41 and at 14:30 while trying to make a phone call i realise i didnt have airtime on my phone, i called 111 to find out whats the problem caused i've just recharged and my balance is 0.00 and they confirmed that the airtime and the data was never loaded, so i required that they assist me cause i still have the receipt with me but they told me there was nothing they could do, i must just go back...

Category : Retail

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Country : South Africa

Windhoek Branch Staff member Paulina Please teach her how to deal with customers Call me for a full report as I dont think swearing and insulting on line is the right way I actually put two pairs of shoes down and walked ou Being a active person more than half of my clothing coubord comes from you and I dont see why because of a incompetent @##*#':: I should not buy from the only Mr Price in Namibia Marius Dessels +264 811482004 Wonder if I am worht the call

Category : Retail

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Country : South Africa

I ordered and paid for a ring nearly a month ago and just get excuses like orders that was put in wrong.When I contact the agent(Danielle Jordaan from Table View)she just ignores me or gave me an excuse.If I do not iquire then I just hear nothing from her. Frankly I get the impression that I will never see the product or my money again.

Category : Retail

(0) Replies

Country : South Africa

I bought an ipad on the 17/01/2014, But the ipad could not read the sim card, so i took it back on the 20/01/2014 and they said it has a factory fault, it must go for assesment. But i told them i dont want it anymore , i need a refund, they refused to give me back my money,they said they must check and find out what the problem is. the manager just refused to give me refund.

Category : Retail

(0) Replies

Country : South Africa

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