Retail Complaints

I bought a corner couches at Mattress People Maponya Mall in December 2013. I was not happy with their service as they did not deliver in time as promised. Four months later I realized that the cushions are sinking in.I went to the shop and reported them and they told me they will come and collect them for repairs. every time when they say their are coming I had to take leave from work but they never showed up till today. I don’t know what to do anymore.

Category : Retail

(0) Replies

Country : South Africa

Dischem - Princess Crossing. Went into get special after Dischem ad magazine dated 18 Aug-7 Sept. Go in to get the special L'Oreal - buy any TWO skincare products and get a free cleansing product. So I put my TWO L'oreal moisturisers in my trolley and the "free" triple active stimulating scrub. THREE PROBLEMS WHICH I ENCOUNTERED: 1. Cashier scans my first L'oreal product (moisturiser) which was merchandised with a price tag at R64+. It scanned at R154 +-. I then say that it's...

Category : Retail

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Country : South Africa

I ordered a GPS sports watch from Kalahari.com on Wednesday the 6th of August with a PROMISED delivery time of within 24 hours. After 72 hours and still no product I phoned Kalahari, they changed the date of delivery without informing me. I eventually received the product ONE WEEK LATE. After initial use I was pleased with the watch however discovered one of its accessories(the cadence sensor) was broken. I requested a return from Kalahari.com due to the broken cadence censor. Only after...

Category : Retail

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Country : South Africa

It took galaxy&co over seven months to repair my watch now when I call the head office all I get is nothing but a run around. They want me to pay R400.00.what about my time wasted?.top management just dont care about their customers.The lady at customer care (SHEENA) is now avoiding my calls . disappointed.

Category : Retail

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Country : South Africa

Edgars placed full page adverts in some newspapers - Friday 15th Aug. 2014 - "up to 75% off SALE" . I went to Eastgate Edgars yesterday, 15/08/2014, hoping to purchase some clothes at discounts of 50% - 75%. In the man's section, there were 26 double-railed stands, each with 100 - 200 items - totaling a few thousand - T-shirts, shirts, jackets, jeans....... Big placards / boards were placed on these stands - marked: "up to 75% off SALE", and frequent announcement of the 75% discounts...

Category : Retail

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Country : South Africa

On the 30th of may 2014 the amount of R447.29 was debit order electronic payment was deducted from my bank account, without me agreement,or my approval.day after that on 31st i make a payment of R1000. I don't have any agreement with edgars to go through my bank account . I,have been a loyal customer for almost 17 year paying my account with cash payment, Is that possible why know i change to electronic payment?, why can i make another payment the next day?.So i want to lay a charge of *****...

Category : Retail

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Country : South Africa

Jet is billing me every Month to a sum of upto R120 for a air time subscription I know nothing about, at 1st I wasn't aware since I took 2 cellphone insurances with them and until I was puzzled buy a high amount of money I was paying, I cancelled the insurances, payed up the account but still received an invoice for an outstanding amount, is then I noticed the air time subscription was charged, went in store at Sammy Marks square in Pretoria to complain on May this year and they promised to...

Category : Retail

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Country : South Africa

Today I went to get few stuff I needed at Checkers in Cresta. I paid on this till: C0013 #0484 040818 S007581 R03. The service at checkers Cresta is beyond poor. Chashiers will never acknowledge you or say hi, all they can say is Plastic? sometimes not even ask if you need it or not. When I went again today, the lady who was serving me did exactly the same thing. With a straight face, Plastic?? I'm disappointed at the level of service I get at Checkers Cresta.

Category : Retail

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Country : South Africa

My husband paid his account upfront last year to even his dept so that he is just able to pay the 2 cell phone contracts because we always had problems when paying two accounts which you split, one for the phones & the other for the account which caused a lot of chaos each month, seeing that the cashiers never listened & paid the money only in the one account & we would be in arrears with the other one.We were on the customer service line so many times but all they could say is that we were...

Category : Retail

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Country : South Africa

I have received horrible service from Telkom Mobile. Or should I say utter lack of service! I applied online for a mobile phone at 8ta on the 05/06/2014. A month later I have still not received any word from them regarding the success. Not a call, letter, sms or email. Online is suppose to be the easy convenient way! When I tried to email their online support services, the email bounced back as non existent. Seriously? Who operates like this? In shop the only answer they could give me was...

Category : Retail

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Country : South Africa

In January I took out a contract with. Cell c through Game. The handset with the sim that I never used was returned to Game within 7 days. A cancellation was done, That is what I thought, after the first month I was billed for the contract and Game told me they had done everything it was cell c. I had to change bank accounts so I let cell-c know that they should not debit my bank account and that I would pay cash. The contract was never cancelled so I kept on paying cash because cell-c...

Category : Retail

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Country : South Africa

I paid my edgars account on the 4th of July 2014, today their consultant called me to tell me that for this month I have to pay R2400.00 because I didn't pay my account for this month. I told him that I have paid R1064.00 @ legit westgate & he told me that it is fine. Round 17:15pm I receive a message telling me that my account is due today, I have to pay last month installment for me to keep a good credit profile. I went to edgars westgate they didn't help me telling me that the account...

Category : Retail

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Country : South Africa

I was mugged inside Checkers wilrogate a month ago. I was promised by the manager on duty that he would escalate my complaint. I did not hear from anyone within 24 hours so I went back to the store and obtained contact details for the loss department. Hennie and Bennie failed to come back to me. I am waiting for 3 weeks now. I requested for video footage of the criminal and I am still waiting. Checkers do not care for their loyal customers !! I have left numerous messages yet no-one has the...

Category : Retail

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Country : South Africa

I WENT TO TRUWORTHS STORE AT CHRIS HANNI MALL TODAY FOR PAYMENT APPARANTLY WHEN I GET THERE THERE WAS A LONG QUE I MEAN A LONG ONE AND WHEN I CHECK ON THE QUE MOST PEOPLE THEY WERE QUEING TO PAY CLOTHES,THEN FEW OF US NEED TO MAKE PAYMENTS.I CALLED THE MANAGER Thapelo asking his if is possible that he can make to lines for clothes payment and accounts payment and he just said truworths law does not allow him to do that.even thou i tried to tell him that if you do so your service will be...

Category : Retail

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Country : South Africa

I went to Musgrave mall at around 15.50 pm on Wednesday 2 July 2014 the reason I am specifying time is because I was to disgusted to get the staff members name. I went to the gym there to find out how to join, the reception lady was busy talking to a white lady assistant in her in a friendly manner as soon as she was done I enquired about joining and benefits with Discovery Vitality she gave me a short answer, "we only help with the vitality point system. I then asked what's the joining fee...

Category : Retail

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Country : South Africa

I purchased a Restonic Caprice Bed and base set from house and home last year. In Feb this year I called the store and complained that the springs were all out and I wanted to change the product as I had the bed for 8 months and it had a 10 year warranty and a product like that I was not interested in owning again. I then spoke to a floor sales person and requested that I choose something else, I then chose a edblo, which I was advised 2 weeks later that it could not happen. The store said...

Category : Retail

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Country : South Africa

Yhoo I bot some goods from Homechoice, paid them smoothly till I lost my job. They then started calling me I explained I will try and they said I should pay smaller amounts. This lady NOLUVUYO just phoned and shouted if I ask her why she says it's because I'm wrong. I told her I am unemployed I will sent some money thou she carries on and shouting till I cried. Why did she have to be so rude just because she is employed and im not.

Category : Retail

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Country : South Africa

After Buying our tv from hifi corporation and receiving a phone call telling us we had paid it off successfully after a year, we are still getting money taken off from our account every month. NO ONE at this company can explain to me why this is happening and if there was something we missed or if in fact they owe us all that money back after continuously deducting it after specifically telling us the repayement was complete. I cannot begin to describe the level of incompetence at this...

Category : Retail

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Country : South Africa

unlawful labour practices at cellc alberton city.

Category : Retail

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Country : South Africa

Hi there, I am extremely disappointed on the service that I got at OK furnitures. I bought a TV on credit at OK on the 21-08-2012, and thought it was a great thing that they have insurance as it is not safe to buy appliances without insurance. In August 2013 I claimed as my house had been brocken into and my TV was stolen, I followed all the procedures that I was told to follow regarding the claim, but to my surprise I have never gotten any feedback. The worse thing is that when I went to...

Category : Retail

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Country : South Africa

I’ve been a loyal Truworths account holder for more than 16 years. I’ve never been late with any payments. On 5 March 2014 I wanted to make a purchase on my account, but was informed by the lady behind the till, in a rude and insensitive manner, that my account had been suspended. I took the matter up with Truworths, and in particular with their Services department, but despite a number of e-mails, telephone calls and even a lawyer’s letter, they were unhelpful and failed to...

Category : Retail

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Country : South Africa

ON the 29th of April my blackberry was send for repairs. On the 22nd they said we can collect the phone, it was replaced with a "new" phone. This new phone also did not work and was send back to the store on the 23rd of May, the store only send the phone to the repair centre on the 29th of May again, but up to today, after calling their complaint centre twice a day, no one can tell me where this replacement phone is and when one day we will have a phone again, everyday they promise to call...

Category : Retail

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Country : South Africa

I HAVE AN ACCOUNT WITH EDGARS SINCE 2013 AND LAST MONTH I HAVE PAID UP MY ACCOUT.TO MY SURPRISE LAST WEEK I HAVE RECEIVED A STATEMENT SAYING I AM OWING R39.78 FOR OTA.I HAVE CONSULTED THE BRANCH IN FESTIVAL MALL AND I WAS TOLD TO PHONE OTA SO THAT THEY CAN REVERSE IT.WHEN I PHONE OTA CALL CENTRE,I WAS GIVEN ATTITUDE AND THEY WERE RUDE.I WAS TOLD TO GO BACK TO EDGARS BECAUSE THEY CAN CANCELL BUT NOT REVERSE.HOW CAN I PAY FOR THE SERVICE THAT I DID NOT USE?NO MATTER HOW LITTLE THE AMOUNT IS,IT...

Category : Retail

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Country : South Africa

i have paid up my account with edgars last month and when i made my last payment at the store,i was told my balance is nil.last week i have received my statement and the balance shows R39.78 FOR registering with OTA.when i approach the branch in festival mall concerning this matter,i was told that i have registered with OTA for airtime that is send to me every month and i have to phone OTA to cancell but the amount will not be reversed.i phoned OTA myself and their call center is so rude and...

Category : Retail

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Country : South Africa

Already settled the outstanding balance, however Edgars refuses to update the ITC record of issue a psid up letter

Category : Retail

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Country : South Africa

I have a contract with MTN and it has'nt even been a year but i am extremely disenchanted by the poor service i got from them. Firstly, I went to the MTN by the Grove Mall (Pretoria) to claim for my lost phone and they referred me to menlyn mall as thats where they submit claim forms. One of the lady consultants there told me that she has submitted the claim to the insurance department. I called the insurance department and they forever claiming that they have not received my claim form. I...

Category : Retail

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Country : South Africa

I have a complain about foschini, I never skip a month with out paying I felt I was not going no way with the account so I went this month early to Tsakane foschini to enquire about the account I was advise that my payment was a 12 months revoloving I didnot have a problem about that cause it has intrest on the account I was paying R620 on account and it was not going no way I cancel that payment plan to 6 months and was told by the I will pay R670 intrest free that was after telephonical...

Category : Retail

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Country : South Africa

Good day I am writing to let you know about my experience at Vangate Pick n Pay last week I walked into to Pick n Pay at 14:05 and I only wanted a few things, I rushed through the store because I had to pick up my dog from the vet at 16:00. In approaching the checkout counters I realised out of 20 lanes only 5 were open, I found this ridiculous! I looked around for a store manager or any sort of manager but there was none. Every lane was filled with at least 15 to 20 customers. The...

Category : Retail

(0) Replies

Country : South Africa

Good day I am writing to let you know about my experience at Vangate Pick n Pay last week I walked into to Pick n Pay at 14:05 and I only wanted a few things, I rushed through the store because I had to pick up my dog from the vet at 16:00. In approaching the checkout counters I realized out of 20 lanes only 5 were open, I found this ridiculous! I looked around for a store manager or any sort of manager but there was none. Every lane was filled with at least 15 to 20 customers. The...

Category : Retail

(0) Replies

Country : South Africa

I have contacted Vodacom on numerous occasions and visited the Vodacom Shops. I have a contract on my billing that is not mine. A debit of R99 per month appears on my account but I did not take up a contract with this specific number.

Category : Retail

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Country : South Africa

Yesterday 15:12:44 I went to bayside Vodacom since ma fone went off n refused to charge. A lady by Andrea Folgado assisted me. I told her wht my encounter was and tht I do nt knw whether ts the charger or the battery tht was faulty so she took out ma charger n put in a new one which costed R259 (HYBRID) and I bought it since I could not afford the original one which costed R529. When I got home I put ma fone in a charger n it ddnt charge only to discover then tht ts the charger tht was...

Category : Retail

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Country : South Africa

I was at sportsence menlynpark today, needed a jacket in a size small, they unfortunately did not have it in a small but sportsene wonderpark had five smalls. They called the store (sportsene wonderpark) a guy by the name of Ismael (sales assistant) answered and told the sales assistant that was helping me they don't have stock therefor he won't send it and he hung up. The sales assistant from menlyn park called again and he put his supervisor on the phone to speak to Tumelo (floor runner at...

Category : Retail

(0) Replies

Country : South Africa

I was at sportsence menlynpark today, needed a jacket in a size small, they unfortunately did not have it in a small but sportsene wonderpark had five smalls. They called the store (sportsene wonderpark) a guy by the name of Ismael (sales assistant) answered and told the sales assistant that was helping me they don't have stock therefor he won't send it and he hung up. The sales assistant from menlyn park called again and he put his supervisor on the phone to speak to Tumelo (floor runner at...

Category : Retail

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Country : South Africa

I spoke to Sibo at Tokai Blue Route Mall branch regarding pricing of coffee that had gone up radically. He was unable to answer my question and took my details to give to his manager who would phone me the next day - that was 5 days ago and I have received no call yet. It is sad to see that I am just another number to Woolworths and they obviously don't need my business. I will no longer be shopping at Woolworths!!

Category : Retail

(1) Replies

Country : South Africa

I received the 250MG free of Night Owl data that can be used anytime from 00:00 - 05:00 and when I tried using it, 10MB was taken from my data, which is fair, but when I dailed *111*500# it took 60MB from my daily data and 0MB from night owl. Please don't fall for the false adverts that are being broadcasted on OFM.

Category : Retail

(0) Replies

Country : South Africa

Edgars failed to run their debit orders in December 2013. They only seem to have picked up their error in May (4 months later) and then proceeded to run the December debit orders in May without consulting or informing the clients before doing so. I find this totally unacceptable so I have paid the balance of my account and closed the account immediately. REALY EDGARS TO TREAT YOUR DEBIT ORDER CLIENTS THIS WAY IS TOTALLY UNACCEPTABLE. I was an account holder for longer than 20yrs. REALLY...

Category : Retail

(0) Replies

Country : South Africa

Last month i purchased the 8hour cream at Elizabeth Arden in Edgars Cavendish Square, before i purchased the prouduct i stressed that i have eczema on my body and that it would have to be a non scented cream. After i had used it,it flared my eczema and i went to Edgars explaining what had happened,they offered to credit it nad when i returned the next day, they would not credit it for me and started asking for pictures of my body/doctors note. Now refusing to refund me and i sit with a...

Category : Retail

(0) Replies

Country : South Africa

I settled my account in full, actually over-paid my account with R770 on the last day of April. They charged me interest and want to refund me only R664.00. After 43min on the phone they still insist they are right. Please warn your friends and family to check their statements

Category : Retail

(0) Replies

Country : South Africa

I pay Homechoice via EFT trasfer, but i get calls every 10 min after another asking when will i make payment. every time i make a payment i make it a point that i email them proof of payment to avoid there calls but it never makes a deference.Their call centre people don’t even know how to approach Customers. i regreat even buying from them.

Category : Retail

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Country : South Africa

I'm florah sebati and I've been shopping at checkers for a while, ever since I never receive such service any were. I was insulated by a cashier by the name of Annie Leoto only for asking her why she was asking for a change while she has a change at her till. I believe she only did that because I was wearing Woolworths's uniform and she didn't respect me as a customer and i didn't appreciate that she even refuse to apologise even in front of her supervisor, i asked to see the store manager...

Category : Retail

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Country : South Africa

Iv been called by an agent from jet store who hanged up on me while I still trying 2explain n make arrangements of updating my account at the store, however I sometimes make late payments because of the type of work am doin, I hv received unpleasant sms's from dem informing me that they shall hand me over to credit bereau.

Category : Retail

(0) Replies

Country : South Africa

I am in the process of getting a divorce and as all of you know moneys don't come freely. I have been to Mozambique for 9 months in that time period I have paid my Edcon account regularly. On my return I noticed that I am in arrears not knowing as I did not see my statements due to the Mozambique work. On return I immediately phoned Edcon to make arrangements as they where doing to hand me over etc. I explained to them the above and that my divorce is almost over and they will receive the...

Category : Retail

(0) Replies

Country : South Africa

In response to my why I have been paying for additional benefits that was added to my Edgars account I received the follwoing feedback from there customer relations department. "The financial services were active in your account in your account for more that 3 years hence we send statement on a monthly basis. Our statements clearly states that "if no queries are received within 30 days from of this statement then it will be deemed that all postings are correct". We did not receive any...

Category : Retail

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Country : South Africa

I went to Midas broadway on wednesday morning looking for master cylinder seals to repair leak of brake fluid, I was promised that they would be ordered and delivered later in the afternoon and i would receive a call to indicate whether or not they had arrived, which I did not, I went back later to inquire only to be told that the seals hadn't arrived as promised I should come back the following day. I went back to Midas on Thursday afternoon to get the seals and paid R20 more from the price...

Category : Retail

(0) Replies

Country : South Africa

I ordered two books from Top Books Menlyn, in October 2013 with a guarantee by the sales person that the books will be delivered within 6-8 weeks. I called a month later only to find out my order was not placed because the sales person didn't log it and didn't tell me that I had to pay a deposit. I went back paid the deposit and asked that the books be in time for Christmas, I was told they would be. FIVE months later after numerous calls and ignored enquiries, 1 of the 2 books came and I...

Category : Retail

(0) Replies

Country : South Africa

I jave put in 3 complaints about edgars on Hello Peter. I still have no help about my problem. I am a student and Edcon people approached me in Edgars Brooklyn 1 september 2011. They told me that my account will be opened on 6 months because i am a student. They even phoned my mother. 7 weeks ago i saw that my account is on 12 months. Nobody in the shop could help me, so the store manager told me she wil find my application and contact me. 4 weeks later still nobody phones me. I...

Category : Retail

(0) Replies

Country : South Africa

The WORST finance and customer care division we have ever done business with! Having had 1 year to compete payments I made sure that I kept the account up to date and sometimes even IN ADVANCE to shorten the payment term. Still they added interest for months when no payment was received even though it was not necessary to make payment as the account was paid in advance for almost 2 months. Ever since changing systems in September 2013 some of my payments did jot reflect on their system and...

Category : Retail

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Country : South Africa

Good day I'm writing this email as a Very Disappointed and annoyed customer, I logged a complaint regarding my faulty TV. I got a call from one of your staff in South Gate he asked for the receipt and serial number for the TV I emailed them, then he assured to get the technicians that will come and assess my TV, up until today I'm still waiting for his call. I really don't understand why must I remind your staff or is it I'm a black person? I'm really disappointed I once said if I knew...

Category : Retail

(0) Replies

Country : South Africa

Hi everybody, Please do not purchase from the above store as the owner Rebecca would fire the employee for any humanly error that may occur. I purchased from the above store and one of my items was a sales item. I returned the item, which was not worn and intact. I was told by the sale lady that helped me on that particular day that the item could be returned as I would not receive a refund but a credit note. When I returned one item to the value of R280,00 I was told by Rebecca...

Category : Retail

(0) Replies

Country : South Africa

Good day. This company bought prescribed debt that is over 8 years old. They constantly keep phoning me. According to the Council for debt collectors, this debt is prescribed and they should have written it off long ago. I'm getting tired of them bugging me during work time and after hours. Please find all their details below. MBD LEGAL COLLECTIONS is trying to call you. Pls call 0100015617 to arrange pmt on your TRUWORTHS acc. Ref:0278000266560882.STANDARD BANK ACC: 610174096 BRANCH...

Category : Retail

(0) Replies

Country : South Africa

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