Retail Complaints

As a frequent customer of Mr Price, I would like to bring to your attention concerning the appauling service given by the cashiers, waiting to get service while they're having their own conversations, and on one occasion answering a personal phone call whilst busy with a customer, waiting in line to be served while they stand and do nothing, more then 5 tills, but only 2 on duty, there attitudes are absolutely disgusting, they don't greet or say thank you or even offer to help you. They...

Category : Retail

(0) Replies

Country : South Africa

Goods ordered in October 2012 have not been received. Numerous refunds requested and no response to e-mails. I have tried calling and you wait for ages for an operator and no response to the questions. I have asked my query to be elevated to a superior. No response. Have tried to remove myself from their mailing list but have not succeeded. If their admin is so bad how can the company continue to operate. I used them extensively in the past but will never order from them again

Category : Retail

(0) Replies

Country : South Africa

Hi mnr Ek het by jd groep 2 banke met voetstoeltjies gekoop, n koffee tafel en n tv kas. Dit was in 2012. Vir 6 maande was als nog in hulle plstiek toe gestoor. In maart 2013 het ek hulle begin gebruik. Hulle was pratig mooi gewees. Na 5 maande se gebruik begin die nanke se arm leuning induik en die sit gedeeltes van die banke lostrek. Ek gaan toe na JD toe en vertel vir julle my probleem. Hulle se toe hulle sal kyk daarna en vat my selnommer. Elke 2 weke gaan ek trug en hulle vertel my...

Category : Retail

(0) Replies

Country : South Africa

Dear Reader, I trust that this message finds you well. Today was an unexpected day of running around, an emotional wreck and not knowing where your money is. I was shocked with the service I received today at Markhams Gateway. One should expect a different kind of service in such a popular up market shopping place. Today (Saturday 21st December 2013) I went to Markhams to pay my account. As I approached the Cashier named (Kradele) I have asked what is my installment due. She then...

Category : Retail

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Country : South Africa

I'm really pissed off with service received from Edgars (Alberton City), yesterday, 18.12.13. I bought dirty takies for my son from Germiston, Saturday 14.12.13, not realising they were dirty, but any sane person couuld see the've never been worn, they just got dirty because of beople trying them on, after the whole week of rain. When I went to exchange or return because they were small for my son, they were so rude and refused to take them. I went in store @ 12h15 and left @ 15h00. I dealt...

Category : Retail

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Country : South Africa

On the 08/12/2013 I walked in this store at Promenade shopping mall with my friend and I walked straight to the item I had my interest in. I took two items and looked around trying to get eye contact because I needed assistance to the fitting room and no one was there. I walked in, in the fitting room and as I walked out the lady she put a hand out without saying anything, I asked her "what"? because she's not speaking. She responded and said "your number". I responded to her that no one was...

Category : Retail

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Country : South Africa

TRUWORTHS / MBDCS I'm am seriously appalled by your service. Truly disgusted! The last time I spoke to a consultant they said I should pay R100.00 and then my normal instalment will start being deducted. I paid R200.00 in the past week and have been harassed by your sms service. Why is it that I receive the same text almost 3 times a day. I tried calling just before 13H00 yesterday and I was told to call back later, I wanted to make an arrangement due to the irritating sms...

Category : Retail

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Country : South Africa

to whom it may concern i am trying to get a letter stating that my account is paid in full 3weeks now i can not even find any person to speak to that can help me holding the line for more than 20min at a time speaking to no one ref 106584535 and that person put me through to some one else im stil waiting email ref 7342659 the legal action department all the work for just a letter 0843337000

Category : Retail

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Country : South Africa

Am wrtting this on behalf f a minor who had purchased a Balckberry 9360 at sportcene Festivall Mall, Unfortunately the phone cracked the screen 2 and half weeks later and the phone was returned to sportscene Festival Mall, On arrival HE WAS TOLD THAT THE PHONE WOULD BE REPAIRED FREE OF CHARGE, nO ONE HAS BEEN IN CONTACT WITH THE POOR KID,he once went to the store to check on the phone, which he was told that it was not back funny the same day he got a call that the phone was in store, he went...

Category : Retail

(2) Replies

Country : South Africa

Was told at half past 3 that I can expect someone to come and have a look at my machine, I received a call to say that someone is going to be there in 30 mins, I have waited outside my complex for the past hour and a half and no one came, but the guy that was supposed to be coming and checking my machine says that he is going to be there in a few minutes, is this the service that is been offered. They say that the calls are recorded when you call them but I wonder if they do anything about...

Category : Retail

(0) Replies

Country : South Africa

On 29 September 2012, I purchased a Blackberry 9300 for my father in celebration of his 66-birthday. The phone was purchased in full as my father was already a Vodacom contract. This year in August 2013 he started experiencing problems with the scroller. We handed the handset in at Game Bokburg on 01 September 2013. Game then advised in the week of October there was a problem witn the IMEI nimber. I personally went to Game to establich the problem and if I hasnt gone there myself nothing...

Category : Retail

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Country : South Africa

I have been with Cell C for as long as I can remember and I have always had a large data package on my contract and when I entered into the contract for the new phone it was explained to me that I had to take one of the 4 packages to get the phone. To the best of my knowledge I had to choose between a 200, 400, 600 or 800 package. I selected the 400 package with the full understanding that the 1gig data will be added to the package as the month and months before. This was not done and I...

Category : Retail

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Country : South Africa

To Whom it may concern I would like to lay a complaint to the relevant department against the Vodacom shop at Durban's King Shaka International Airport. I purchased a cell phone cover to the value of R399.00 on the 12/10/2013 I hadn't even opened it and everything was still in its original packaging and form when I exchanged it 7 days later on 19/10/2013. The guy who assisted me at the store took the cell phone cover back and told me that I will not be refunded on the same day as it...

Category : Retail

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Country : South Africa

We paid All O Matic in Jhb R30 937.48 for working on our Range Rovers internal gear box. They have never done anything and we paid them the above amount of money. We took the car to Land Rover in Sandton and they confirm that the problem was not corrected. All O Matic refuse to pay our money back.

Category : Retail

(0) Replies

Country : South Africa

I bought a second hand Peugeot 207 a month ago(august 2013. I received the car in what looked like a good condition. When I arrived in Colesberg the car's warning light flashed and I referred to the manual a.s.a.p just to find out the car is 5700km over its service. I contacted the sales consultant immediately. He promised quick response which I am still awaiting. No service record was available as there was no service booklet provided. The consultant reckoned me that I may phone...

Category : Retail

(0) Replies

Country : South Africa

I bought a second hand Peugeot 207 a month ago(august 2013. I received the car in what looked like a good condition. When I arrived in Colesberg the car's warning light flashed and I referred to the manual a.s.a.p just to find out the car is 5700km over its service. I contacted the sales consultant immediately. He promised quick response which I am still awaiting. No service record was available as there was no service booklet provided. The consultant reckoned me that I may phone...

Category : Retail

(0) Replies

Country : South Africa

Dear Sir SHOCKING SERVICE I am an entrepreneur based in Port Shepstone on the south coast of Kwazulu Natal. I own a low-key advertising agency and publish two monthly publications that are distributed on the south coast of KZN. From time-to-time I receive requests for various printed related items from clients. Over the last years I have used various prenticing companies for various requests. In the case of small quantities and digital printing I have employed the services of...

Category : Retail

(0) Replies

Country : South Africa

I complained to Edgars about fraudulent activity on my acc on 18 Aug. I was told that it would be investigated and that I will be contacted. To date i have received no correspondence except today when I queried an sms I received about paying my account. CallCentre agents were rude and not helpful at all and slammed the phone in my ear more than once. I have been a longstanding client for years and will now close my account after I have made full payment...I am so done with bad service from...

Category : Retail

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Country : South Africa

As I'm doing my weekly shopping at my usual Pick n Pay on a random Tuesday (13/08/13 17:10-17:40), I put my handbag in the bottom basket of my 2 basket trolley. A couple of minutes later, I realise that my handbag is no longer there. Gobsmacked as to what has happened, I tell one of the employees who refers me to the manger, after I have looked through the store to ensure if it hadn't fallen out. Firstly, no one takes me seriously when I tell the staff what has happened, everyone just...

Category : Retail

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Country : South Africa

I bought an Eco Buggy stroller from Babyloving.co.za over the net on 11 July 2013. After numerous phone calles and promises to Britney on 071 105 1537, I have not received the stroller yet. Please beware and do not shop online at Babyloving.co.za. Please Help!!!??

Category : Retail

(0) Replies

Country : South Africa

I saw an online discount deal with topcakes last week, and thought that would be a lovely idea for a function I'm having this week. I contacted TopCakes first to see if they could accommodate my requirements, before I purchased the voucher, otherwise there would be no point in doing so. After several e-mails back and forth with them, and after making certain they could do exactly what I wanted, we negotiated that I would buy the voucher, and pay an extra R60 for what I wanted. They then...

Category : Retail

(0) Replies

Country : South Africa

I went to Woolworths store Rosebank on the 26th July to order a store replacement card and i was told they will send an SMS when the card arrives. I waited until today 8-08-2013 then called Customer Services to find out where is the card and they told me the card is there. I wanted to buy especially when its time for sale 6-9 Aug 2013 its ending tomorrow so i went with my drivers licence to collect my card they refuse(Manager) by the name of Anne. I am so dissapointed cos it is not my fault i...

Category : Retail

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Country : South Africa

I have never experience such bad service! I bought my phone at Vodacom Middelburg mall in January and my phone never worked from day one. 2 months ago I sent it to vodacom for repairs and after waiting for more than a month without a phone, I was told that my phone has been exchanged with a new one. Clearly vodacom lied to me! The phone they gave me still had the same problems and on Sunday I had to send it back again. Vodacom you have caused me so much stress. I don't think you realise how...

Category : Retail

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Country : South Africa

Beware! Avoid, and eliminate any contact with Kalle skin care products. It is sold and distributed as skin care but in fact it contains carcinogenic products that not only cause cancer, but loads of other harmful diseases. My daughter now has cancer from this horrible cream. Sold in knowing harm! This is one of the biggest scams that I have seen to date that will hopefully result in these fraudsters going to jail. They sell these products which are NOT SABS approved, NOT clinically tested....

Category : Retail

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Country : South Africa

Ons het op 30 Desember 2010 ‘n leer sitkamer stel, wat op ‘n uitverkooping was, gekoop vir R12 999.00 by Mattress zone te Wonderpark Sentrum. Ons is meegedeel dat dit ‘n egte leer stel was met ‘n 1 jaar waarborg. Voor die jaar waarborg verstrek het, het ons ‘n klag gelê omdat die spons binne in die banke onder begin uithang het en die leer het begin afskilfer. Dit lyk baie sleg en sit ongemaklik so. Ons was baie onsteld omdat ‘n regte leer stel, wat nog nie eers ‘n jaar...

Category : Retail

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Country : South Africa

I bought my son a skinny jeans as part of his birthday gifts at Vangate Mall after work (approximately 5pm)on Thursday the 2nd May 2013. When I got home my son fitted the jeans on only to find its too small. In his excitedness he took the tag off before putting the pants on. I took the jeans with me to work the next day as I was going to change it after work. I went to Westgate Mall Edgars after work which was 3rd May 2013 and the store manager, Nadine Engelbrecht inspected the jeans turning...

Category : Retail

(3) Replies

Country : South Africa

I placed an order for purchase of goods to the value of R1200 on 5 feb. I was told it might take 4-6 weeks for delivery. I was more than happy to wait. On 14 Feb I was told that those items were no longer available and that I could order something else. Marihett also said she will still try and see what she can do to get the others. on 5 March was told that one of the smaller items arrived but no feedback on the prospect of the rest. She said the one item was at the post office but she...

Category : Retail

(0) Replies

Country : South Africa

Hi there I have just sign a two years contract with Nashua mobile ever since I got my line it has been a nightmare to get them to activate my dual sim .I have been to the their branch in Randburg three time ,every time I go there I get different excuses .I tried phoning their call centre as well they are just useless if they don’t hang up on you they will keep you holding till you get tired .they seem not to care because they know Nashua doesn’t have a free call centre number .every...

Category : Retail

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Country : South Africa

I FEEL THIS IS A RACIST ATTACK ON ME AS MY RIGHTS WAS VIOLATED IN PICK N PAY CANAL WALK AND THEN BANNED FOR DEFENDING MYSELF! Story goes like this: Wednesday 13 March at 2pm I Visited the Canal Walk Store, I came across a USN Fat Burner Combo with a Paper Barcode R329 but when I went to till 15, it scanned R299. I immediately took the cashier at Till 15 to the exact corresponding barcode as Dilwinaaz previously said that the cashier must remove the barcode! Then another pick n pay employer...

Category : Retail

(0) Replies

Country : South Africa

I FEEL THIS IS A RACIST ATTACK ON ME AS MY RIGHTS WAS VIOLATED IN PICK N PAY CANAL WALK AND THEN BANNED FOR DEFENDING MYSELF! Story goes like this: Wednesday 13 March at 2pm I Visited the Canal Walk Store, I came across a USN Fat Burner Combo with a Paper Barcode R329 but when I went to till 15, it scanned R299. I immediately took the cashier at Till 15 to the exact corresponding barcode as Dilwinaaz previously said that the cashier must remove the barcode! Then another pick n pay employer...

Category : Retail

(0) Replies

Country : South Africa

On 2012.12.27 I ordered 2 x Shake 'n Takes from Groupon. After much communication on late delivery (2 & half months later)one unit delivered 2013.02.13. On 2013.03.20 queried delivery on 2nd unit with Linda. Oh sorry no stock, will pass credit. If I had not followed up would a credit have been issued. This is tantamount to stealing from the Customer. Hello Peter have 3151 reports and the majority have unhappy faces. Beware of Groupon.

Category : Retail

(0) Replies

Country : South Africa

I tried to resolve this issue with Pick n Pay but to no avail. Gulwinaaz made harsh statements to me to which I had to defend myself! Need a reason as to why a Pick n Pay employee Squashed the barcode in front of me- is that good business practice? The next Day I was banned from the Store by Marwaan who wasn't even present during the incident! Need a Justified reason as I have the Right to Defend Myself! PICK N PAY Needs to Change their ScanRight Policy to State After The PURCHASE ... And Not...

Category : Retail

(0) Replies

Country : South Africa

I also have problems with my Sony xperia Go. My service provider want to take responsibility on a manufacturing problem, they even replaced the handset with another Xperia Go, i contact Sony, they told me to de-activate certain features to get optimal value out of the phone battery life. If this is the case, why did they put on the phone the features, the phone doesnt come cheap its not acceptable that for a high price phone you have to minimise your usage, that is daylight robbery.

Category : Retail

(0) Replies

Country : South Africa

i never get my point balance i need point balance please

Category : Retail

(0) Replies

Country : South Africa

I’m writing this because I’m so disappointed by the service received form what was my shoe store .Well I bought this pair of shoes July 2012, and never expected the heel brake barely 9 months after buying this shoe. So there I was on the morning of the 13 Feb 2013 heading to a meeting in my R1399.00 San Marina shoes and to my surprise the heel brakes and comes of completely I weigh under 60 kg so I’m sure it is not because I was too heavy for the shoe. So I quickly return the shoe to...

Category : Retail

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Country : South Africa

After purchasing two Clinque products. I went back to exchange one of the products for the correct one. Rukaya Khan the Clinque consultant, was extremely rude and didnt have stock of the correct product, thereafter persuaded me to take another product, I told her that I will try at another Clinque outlet, she sed no, she cannot refund me as the product has been used. Which was not true. I told her stuff the refund and keep da product as I will not be accused of such actions. The next day, I...

Category : Retail

(0) Replies

Country : South Africa

Bought a bed from Dial-a-bed at their online shop on the 28 January 2013, a Restonic double bed set for R3199. Paid for it and send them proof of payment. Send them email following day to check my order. NO REPLY! Phoned them to check my order. NO ANSWER! Got a phone call to tel me that they are going to send me a King Koil bed, not what I have ordered and no reason as to why they are not going to send my original order. I phoned back to say I don't want that bed I want my order, NO ANSWER!...

Category : Retail

(0) Replies

Country : South Africa

I bought a bed on 28 January 2013, paid for it and send proof of payment. I sent them email to check my order. NO RESPONSE!!! I phoned them to check my order, the lady, Amanda, said that the bed I ordered was in stock and that it would be delivered on saturday, 2 February 2013. NO DELIVERY! Phoned again on teusday, they said that they will phone me back. NO RETURN CALL! Phoned again, said that the bed will be delivered on the 7th February 2013, NO DELIVERY! Phoned again today, said they would...

Category : Retail

(0) Replies

Country : South Africa

On 03/11/2012 I purchased an audio adaptor from Baytronics. After installing the unit to my car it had blown out. I took it back to Lauren ( the owner). He told me he could not help me as there is no guarantee on this product. He told me that non of his products has a guarantee. There is a sign on the wall behind the counter stating " ALL REFUNDS WILL BE LEVIED WITH A 15% HANDLING FEE". I was willing to pay the 15%. Needless to say I had argued with him for not replacing the unit. There...

Category : Retail

(0) Replies

Country : South Africa

I recently opened an account at Edgars (Stellenbosch). The Accounts people were really friendly helping me the day of the opening of the account. I started receiving sms's and calls from an Cell Phone number where the gentleman urged me to spend R100.00 or more immediately or my account would be blocked. I am talking at least three to five times a day - I told him every time that I really was busy and would get to it. On a Sunday I went to the Edgars and stated I would buy something and told...

Category : Retail

(1) Replies

Country : South Africa

Afternoon Gail I went to Pick n Pay Meadowlands on the 31 Aug 31 Friday, I had some coupons from Kellogs to the value of R80 i took some groceries which included the pack of Kellogs All Bran 1kg and the 500gram, when I got to the till the lady that helped me Amukelani Matjeke did not greet as usual, after she rang all my items she asked me the usual line plastic, I said no then I gave her the coupons and she said they don’t accept them, I asked for Morgan or Orbed and she said they are...

Category : Retail

(0) Replies

Country : South Africa

I purchased a mattress from Dial-a-Bed on the 16th June 2012 and arranged with them that I will give them the date to deliver my mattress in the beginning of August 2012. They called me in July to inform me that my mattress was there and as per our arrangement they would keep it for me until I needed it delivered. When I contacted them to make arrangements, they had sold my mattress to someone else and for 3 weeks promised that it would be here the next week. When I eventually complained to...

Category : Retail

(1) Replies

Country : South Africa

I had my kidsbirth day party and ordered a spiderman/ballerina cake. I specified that the filling must be red velvet one side and blue velvet on the other. This was a simple cake, i paid in advance. On the day of the party I came to collect the, cake firstly they were so late, i waited there for almost an hour and i was late for my own kids party. They then fail to tell me the cake has a chocolate filing tht i didnt order. I had no choice but to take the cake coz i was not gona have a party...

Category : Retail

(0) Replies

Country : South Africa

On the 25 April 2012 my wife visited the Clicks Boskriun Branch and attempted to return some products. Clicks demanded that she provide the orginal Debit Card used for the purchase, They refused to do the return without the original card as she may have stolen the products . She was asked to get the card and return with it. She immediately did so. They processed the return on their till and proceeded to return the moneys via a Credit to my Debit card. On arrival home, she gave me the...

Category : Retail

(0) Replies

Country : South Africa

I ordered this book on 9 March 2012. I sent confirmation of payment and requested it be sent to my closest post office and that the tracking number be sent to me. Firstly the part in red, below, never happened. Eventually I phoned and asked for a tracking number, which I was given. I went to the post office a few times, but the package was never there. Eventually I went to the post office again and they checked all their records, just to find that it was an old tracking number for a...

Category : Retail

(0) Replies

Country : South Africa

I bought a Kitchen scheme (R3700)from Cosy 2nd hand furniture store fax number041 4535400 email [email [email protected] sa.net] when they deliver it the drawer fell off we took it back to the store with their delivery car same day when we move it to put it right position in my kitchen it start to fall off so we took it back the next day and demanding my full refund they refuse and the manager did not want to talk to me he want to talk to my lawyers because I broke his kitchen scheme I did go...

Category : Retail

(0) Replies

Country : South Africa

The mall is has been open for a month and all ready stuff is falling apart. I went into the toilets and I nearly tore my jacket. Terrible builing

Category : Retail

(0) Replies

Country : South Africa

I recently received my account from Woolworths Financial Services for my Store Card, which had an overdue amount of R76.62 and a Minimum payment amount of R154.31 due date for payment being 07 April 2012. My total outstanding account was R1035.91. I paid IN FULL sending a proof of payment with a letter cancelling my account the same day, 29 March 2012. I received a phone call today 30 March 2012 from a recovery agency saying if the outstanding amount of R76.62 was NOT paid, I would incur...

Category : Retail

(0) Replies

Country : South Africa

I am absolutely furious. I purchased a microwave from Hifi Corporation, with a 2 year warranty. After 3 months, the unit broke, and I took it back to them. As per the consumer protection act, I have the right to ask for a refund or a new product. They informed me that they understand, and will honour this agreement, but they have to send the unit back to the manufacturer first, to confirm the fault. After 3 weeks, they contacted me via sms to tell me that the unit has been fixed!...

Category : Retail

(0) Replies

Country : South Africa

Although this is a small town I walk in to by short sleeve shirts for my husband all there was,long sleeve when I ask the lady if this is all they have because this was winter wear she said well the boxes wasn't pack out I must come back later or next day and carry on talking to someone else. I drove to portshepstone and found the shirts that I was looking for. I would like to know although Hibberdene is small town why is it that we have to always sit with old stock no new trends that all the...

Category : Retail

(0) Replies

Country : South Africa

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