Retail Complaints

I went to Woolworths store Rosebank on the 26th July to order a store replacement card and i was told they will send an SMS when the card arrives. I waited until today 8-08-2013 then called Customer Services to find out where is the card and they told me the card is there. I wanted to buy especially when its time for sale 6-9 Aug 2013 its ending tomorrow so i went with my drivers licence to collect my card they refuse(Manager) by the name of Anne. I am so dissapointed cos it is not my fault i...

Category : Retail

(0) Replies

Country : South Africa

I have never experience such bad service! I bought my phone at Vodacom Middelburg mall in January and my phone never worked from day one. 2 months ago I sent it to vodacom for repairs and after waiting for more than a month without a phone, I was told that my phone has been exchanged with a new one. Clearly vodacom lied to me! The phone they gave me still had the same problems and on Sunday I had to send it back again. Vodacom you have caused me so much stress. I don't think you realise how...

Category : Retail

(0) Replies

Country : South Africa

Beware! Avoid, and eliminate any contact with Kalle skin care products. It is sold and distributed as skin care but in fact it contains carcinogenic products that not only cause cancer, but loads of other harmful diseases. My daughter now has cancer from this horrible cream. Sold in knowing harm! This is one of the biggest scams that I have seen to date that will hopefully result in these fraudsters going to jail. They sell these products which are NOT SABS approved, NOT clinically tested....

Category : Retail

(0) Replies

Country : South Africa

Ons het op 30 Desember 2010 ‘n leer sitkamer stel, wat op ‘n uitverkooping was, gekoop vir R12 999.00 by Mattress zone te Wonderpark Sentrum. Ons is meegedeel dat dit ‘n egte leer stel was met ‘n 1 jaar waarborg. Voor die jaar waarborg verstrek het, het ons ‘n klag gelê omdat die spons binne in die banke onder begin uithang het en die leer het begin afskilfer. Dit lyk baie sleg en sit ongemaklik so. Ons was baie onsteld omdat ‘n regte leer stel, wat nog nie eers ‘n jaar...

Category : Retail

(0) Replies

Country : South Africa

I bought my son a skinny jeans as part of his birthday gifts at Vangate Mall after work (approximately 5pm)on Thursday the 2nd May 2013. When I got home my son fitted the jeans on only to find its too small. In his excitedness he took the tag off before putting the pants on. I took the jeans with me to work the next day as I was going to change it after work. I went to Westgate Mall Edgars after work which was 3rd May 2013 and the store manager, Nadine Engelbrecht inspected the jeans turning...

Category : Retail

(3) Replies

Country : South Africa

I placed an order for purchase of goods to the value of R1200 on 5 feb. I was told it might take 4-6 weeks for delivery. I was more than happy to wait. On 14 Feb I was told that those items were no longer available and that I could order something else. Marihett also said she will still try and see what she can do to get the others. on 5 March was told that one of the smaller items arrived but no feedback on the prospect of the rest. She said the one item was at the post office but she...

Category : Retail

(0) Replies

Country : South Africa

Hi there I have just sign a two years contract with Nashua mobile ever since I got my line it has been a nightmare to get them to activate my dual sim .I have been to the their branch in Randburg three time ,every time I go there I get different excuses .I tried phoning their call centre as well they are just useless if they don’t hang up on you they will keep you holding till you get tired .they seem not to care because they know Nashua doesn’t have a free call centre number .every...

Category : Retail

(0) Replies

Country : South Africa

I FEEL THIS IS A RACIST ATTACK ON ME AS MY RIGHTS WAS VIOLATED IN PICK N PAY CANAL WALK AND THEN BANNED FOR DEFENDING MYSELF! Story goes like this: Wednesday 13 March at 2pm I Visited the Canal Walk Store, I came across a USN Fat Burner Combo with a Paper Barcode R329 but when I went to till 15, it scanned R299. I immediately took the cashier at Till 15 to the exact corresponding barcode as Dilwinaaz previously said that the cashier must remove the barcode! Then another pick n pay employer...

Category : Retail

(0) Replies

Country : South Africa

I FEEL THIS IS A RACIST ATTACK ON ME AS MY RIGHTS WAS VIOLATED IN PICK N PAY CANAL WALK AND THEN BANNED FOR DEFENDING MYSELF! Story goes like this: Wednesday 13 March at 2pm I Visited the Canal Walk Store, I came across a USN Fat Burner Combo with a Paper Barcode R329 but when I went to till 15, it scanned R299. I immediately took the cashier at Till 15 to the exact corresponding barcode as Dilwinaaz previously said that the cashier must remove the barcode! Then another pick n pay employer...

Category : Retail

(0) Replies

Country : South Africa

On 2012.12.27 I ordered 2 x Shake 'n Takes from Groupon. After much communication on late delivery (2 & half months later)one unit delivered 2013.02.13. On 2013.03.20 queried delivery on 2nd unit with Linda. Oh sorry no stock, will pass credit. If I had not followed up would a credit have been issued. This is tantamount to stealing from the Customer. Hello Peter have 3151 reports and the majority have unhappy faces. Beware of Groupon.

Category : Retail

(0) Replies

Country : South Africa

I tried to resolve this issue with Pick n Pay but to no avail. Gulwinaaz made harsh statements to me to which I had to defend myself! Need a reason as to why a Pick n Pay employee Squashed the barcode in front of me- is that good business practice? The next Day I was banned from the Store by Marwaan who wasn't even present during the incident! Need a Justified reason as I have the Right to Defend Myself! PICK N PAY Needs to Change their ScanRight Policy to State After The PURCHASE ... And Not...

Category : Retail

(0) Replies

Country : South Africa

I also have problems with my Sony xperia Go. My service provider want to take responsibility on a manufacturing problem, they even replaced the handset with another Xperia Go, i contact Sony, they told me to de-activate certain features to get optimal value out of the phone battery life. If this is the case, why did they put on the phone the features, the phone doesnt come cheap its not acceptable that for a high price phone you have to minimise your usage, that is daylight robbery.

Category : Retail

(0) Replies

Country : South Africa

i never get my point balance i need point balance please

Category : Retail

(0) Replies

Country : South Africa

I’m writing this because I’m so disappointed by the service received form what was my shoe store .Well I bought this pair of shoes July 2012, and never expected the heel brake barely 9 months after buying this shoe. So there I was on the morning of the 13 Feb 2013 heading to a meeting in my R1399.00 San Marina shoes and to my surprise the heel brakes and comes of completely I weigh under 60 kg so I’m sure it is not because I was too heavy for the shoe. So I quickly return the shoe to...

Category : Retail

(0) Replies

Country : South Africa

After purchasing two Clinque products. I went back to exchange one of the products for the correct one. Rukaya Khan the Clinque consultant, was extremely rude and didnt have stock of the correct product, thereafter persuaded me to take another product, I told her that I will try at another Clinque outlet, she sed no, she cannot refund me as the product has been used. Which was not true. I told her stuff the refund and keep da product as I will not be accused of such actions. The next day, I...

Category : Retail

(0) Replies

Country : South Africa

Bought a bed from Dial-a-bed at their online shop on the 28 January 2013, a Restonic double bed set for R3199. Paid for it and send them proof of payment. Send them email following day to check my order. NO REPLY! Phoned them to check my order. NO ANSWER! Got a phone call to tel me that they are going to send me a King Koil bed, not what I have ordered and no reason as to why they are not going to send my original order. I phoned back to say I don't want that bed I want my order, NO ANSWER!...

Category : Retail

(0) Replies

Country : South Africa

I bought a bed on 28 January 2013, paid for it and send proof of payment. I sent them email to check my order. NO RESPONSE!!! I phoned them to check my order, the lady, Amanda, said that the bed I ordered was in stock and that it would be delivered on saturday, 2 February 2013. NO DELIVERY! Phoned again on teusday, they said that they will phone me back. NO RETURN CALL! Phoned again, said that the bed will be delivered on the 7th February 2013, NO DELIVERY! Phoned again today, said they would...

Category : Retail

(0) Replies

Country : South Africa

On 03/11/2012 I purchased an audio adaptor from Baytronics. After installing the unit to my car it had blown out. I took it back to Lauren ( the owner). He told me he could not help me as there is no guarantee on this product. He told me that non of his products has a guarantee. There is a sign on the wall behind the counter stating " ALL REFUNDS WILL BE LEVIED WITH A 15% HANDLING FEE". I was willing to pay the 15%. Needless to say I had argued with him for not replacing the unit. There...

Category : Retail

(0) Replies

Country : South Africa

I recently opened an account at Edgars (Stellenbosch). The Accounts people were really friendly helping me the day of the opening of the account. I started receiving sms's and calls from an Cell Phone number where the gentleman urged me to spend R100.00 or more immediately or my account would be blocked. I am talking at least three to five times a day - I told him every time that I really was busy and would get to it. On a Sunday I went to the Edgars and stated I would buy something and told...

Category : Retail

(1) Replies

Country : South Africa

Afternoon Gail I went to Pick n Pay Meadowlands on the 31 Aug 31 Friday, I had some coupons from Kellogs to the value of R80 i took some groceries which included the pack of Kellogs All Bran 1kg and the 500gram, when I got to the till the lady that helped me Amukelani Matjeke did not greet as usual, after she rang all my items she asked me the usual line plastic, I said no then I gave her the coupons and she said they don’t accept them, I asked for Morgan or Orbed and she said they are...

Category : Retail

(0) Replies

Country : South Africa

I purchased a mattress from Dial-a-Bed on the 16th June 2012 and arranged with them that I will give them the date to deliver my mattress in the beginning of August 2012. They called me in July to inform me that my mattress was there and as per our arrangement they would keep it for me until I needed it delivered. When I contacted them to make arrangements, they had sold my mattress to someone else and for 3 weeks promised that it would be here the next week. When I eventually complained to...

Category : Retail

(1) Replies

Country : South Africa

I had my kidsbirth day party and ordered a spiderman/ballerina cake. I specified that the filling must be red velvet one side and blue velvet on the other. This was a simple cake, i paid in advance. On the day of the party I came to collect the, cake firstly they were so late, i waited there for almost an hour and i was late for my own kids party. They then fail to tell me the cake has a chocolate filing tht i didnt order. I had no choice but to take the cake coz i was not gona have a party...

Category : Retail

(0) Replies

Country : South Africa

On the 25 April 2012 my wife visited the Clicks Boskriun Branch and attempted to return some products. Clicks demanded that she provide the orginal Debit Card used for the purchase, They refused to do the return without the original card as she may have stolen the products . She was asked to get the card and return with it. She immediately did so. They processed the return on their till and proceeded to return the moneys via a Credit to my Debit card. On arrival home, she gave me the...

Category : Retail

(0) Replies

Country : South Africa

I ordered this book on 9 March 2012. I sent confirmation of payment and requested it be sent to my closest post office and that the tracking number be sent to me. Firstly the part in red, below, never happened. Eventually I phoned and asked for a tracking number, which I was given. I went to the post office a few times, but the package was never there. Eventually I went to the post office again and they checked all their records, just to find that it was an old tracking number for a...

Category : Retail

(0) Replies

Country : South Africa

I bought a Kitchen scheme (R3700)from Cosy 2nd hand furniture store fax number041 4535400 email [email [email protected] sa.net] when they deliver it the drawer fell off we took it back to the store with their delivery car same day when we move it to put it right position in my kitchen it start to fall off so we took it back the next day and demanding my full refund they refuse and the manager did not want to talk to me he want to talk to my lawyers because I broke his kitchen scheme I did go...

Category : Retail

(0) Replies

Country : South Africa

The mall is has been open for a month and all ready stuff is falling apart. I went into the toilets and I nearly tore my jacket. Terrible builing

Category : Retail

(0) Replies

Country : South Africa

I recently received my account from Woolworths Financial Services for my Store Card, which had an overdue amount of R76.62 and a Minimum payment amount of R154.31 due date for payment being 07 April 2012. My total outstanding account was R1035.91. I paid IN FULL sending a proof of payment with a letter cancelling my account the same day, 29 March 2012. I received a phone call today 30 March 2012 from a recovery agency saying if the outstanding amount of R76.62 was NOT paid, I would incur...

Category : Retail

(0) Replies

Country : South Africa

I am absolutely furious. I purchased a microwave from Hifi Corporation, with a 2 year warranty. After 3 months, the unit broke, and I took it back to them. As per the consumer protection act, I have the right to ask for a refund or a new product. They informed me that they understand, and will honour this agreement, but they have to send the unit back to the manufacturer first, to confirm the fault. After 3 weeks, they contacted me via sms to tell me that the unit has been fixed!...

Category : Retail

(0) Replies

Country : South Africa

Although this is a small town I walk in to by short sleeve shirts for my husband all there was,long sleeve when I ask the lady if this is all they have because this was winter wear she said well the boxes wasn't pack out I must come back later or next day and carry on talking to someone else. I drove to portshepstone and found the shirts that I was looking for. I would like to know although Hibberdene is small town why is it that we have to always sit with old stock no new trends that all the...

Category : Retail

(0) Replies

Country : South Africa

We bought a louge suit in october at furniture city and they said it would be dilivered in a week and now its been two months. On request after talking to peter the manager he said it would be rectified but still he did not get back to us. We are wondering why such a well known shop like furniture city would stay for more than 2 months with out stock. We could have gone else were but we have been buying all our appliances from then for as long as we can remember and we have never had such...

Category : Retail

(0) Replies

Country : South Africa

I purchased curtains which were sourced for me from Dominique at the Tokai branch and they were sent to Willowbridge for collection. Here comes the sequence of events: FRIDAY 25th NOVEMBER Curtains were collected and paid for at Wetherlys Willowbridge – CASH. At the time of collection, I noticed one packet was not the same as the other 6 packets where the curtains were packaged. I questioned this to deaf ears, no one bothered to answer me and because I was in a hurry, paid and left....

Category : Retail

(0) Replies

Country : South Africa

I bought a washing machine on 25/11/11 and it was agreed that they will delive it the monday( 28/11/11). On the 28/11/11 both the salesperson and delivery man, kept contact with me.And infomed me the afternoon that their trailer broke and they wont be able to deliver on that day. We both agreed that it must be delivered the next day(29/1/11) before 11am. On that day I didnt receive anything and not even a phone call. I logged a complained, but didnt receive feedback. A when i phoned...

Category : Retail

(0) Replies

Country : South Africa

I got a contract phone from MTN store at manlyn upstairs next to Mr price,after a month the phone had a battery problem then i sent it back to the shop for repair but it then took long for the phone to be repaired.when the phone finally came it had no battery attached to it then i took it back but both the consultants at the reapir centre and MTN refuse to take responsibily for it,Mandisa from retail park(where the phone went for repairs)literally said she wont get in the middle of my problem...

Category : Retail

(1) Replies

Country : South Africa

On the 13th of November 2011 I saw an advert for a 8 foot trampoline selling for the price of R1299,00. When I eventually arrived at Game Cape Gate they informed me that they had no stock but that I could pay so long. They'll give me a call as new stock arrives. I paid an amount of R1299 for the trampoline and waited. On Saterday the 19th of November 2011 I called them wanting to find out what happened to my trampoline. I also wanted to inform them that my cellnr on the invoice was incorrect...

Category : Retail

(0) Replies

Country : South Africa

I WENT TO TOTALSPORT EASTGATE LOOKING FOR TEKIES ON THE 4-11-11 AS I WAS GOING AWAY.I SAW THE ONES I LIKED AND THE PRICE ON THE TAG UNDERNEETH ON THE SHOE STAND WAS 599 AND THE NAME OF THE SHOE AND THE PRICE ON IT WAS 699.I ASKED THE SALES LADY HOW MUCH WAS THE PRICE AND SHE SAID 599 AND I SHOWED HER THE PRICE ON THE SHOE BUT SHE SAID NO ITS 599.WHEN I PAYED,THE SHOE SCANNED 699 AND THEY REFUSED TO GIVE IT TO ME FOR 599 AND COULDNT PROOF TO ME THAT THE PRICE ON THE SHOE STAND WAS NOT FOR THE...

Category : Retail

(0) Replies

Country : South Africa

On the 7 Nov we went to buy some tops for the wife. After looking, found the tops. No help from staff. When paying I asked why the prices differed for the same garments. Was told because the colour is different. I went to find the manager, She was pointed out to me by a staff member. I waited for approx 5 minutes while she spoke to one of the staff. She never introduced herself to me and just said that the the prices differ because it is different batches, which I find unacceptable. We...

Category : Retail

(2) Replies

Country : South Africa

I am logging this complaint as Altech Autopage is the WORSE service provider ever.I received a cellphone from them in May.I gave them my banking details when I received my phone for debit order,when the phone was send in for repairs,they "LOST"my banking details,no I have to pay cash everytime into their account.I have not received any statement from them,after the repair,they probably lost my address as well.I was advised that I can change the type of contract after 6 months,now that I want...

Category : Retail

(2) Replies

Country : South Africa

An Abigail Betz couture dress for your wedding? Think again. R74 000 later & no couture items as promised and expected, just lousy garments which I could have bought on the side of the street. Broken zips, bad bad workmanship, beading that looked like it was done by a 5 year old, ill fitting clothes, bad quality fabric, bones in the bodice that were too long or too short, bodices that had to be stuck down with industrial double sided tape as they kept falling down. My bridal dress and bridal...

Category : Retail

(17) Replies

Country : South Africa

I went to collect my suit jacket from the store, the owners wife Aneesa asked me for a slip, i told her i did not have a slip with me, she said to me that i would not be able to get my jacket, i asked her what would happen if i lost the slip, she said that she would require my Identity document, so i produced my license. she started scolding and ranting saying that all people are skelm. and she refused to give my property , telling me that i must produce the slip. just so by the way the slip...

Category : Retail

(1) Replies

Country : South Africa

My experience at ‘Hair Health and beauty’ in Linbro Park Johannesburg. I gave my hairdryer in for repair beginning of May, received it back 31.05 with 3 months warrantee. 15.06.2011 the hairdryer was only blowing cold air. I phone the company to collect it for another repair which they refused. 27.06. I brought the same hairdryer for repair and my clipper for service. I was given an order number and promised to be kept informed on the progress. For 3 weeks I phoned to follow up each time...

Category : Retail

(0) Replies

Country : South Africa

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