Retail Complaints

I went to spar birch acres mall in Tembisa to get something to eat for lunch and I bought pap and brisket plate only to find out that the meat smell very bad is rotten. how can the sell rotten food to customers? when I went to the store to complain they told me I am the first customer to complain about their food and that is a lie I work their on the mall and when I ask around people told me they are not buying cooked food from that spar because is rotten. they just refund you and keep on...

Category : Retail

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Country : South Africa

I have an account for clothing with Contempo/ Alicewear. For convenience purposes i had to get their banking details so as to enlist with my banker as beneficiary for monthly instalments payment. I then called their Head Office number which I got from their website, 011-4025513. A gentleman called Rector provided me with the banking details which i required in order to enlist with my bank for cell phone banking. I then started my payments on 22 December 2017, where i paid r800 and on 8...

Category : Retail

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Country : South Africa

The problem is with my account , as I did call in to cancel all my policies that i had with Edgards/jet(can not remember the date but late last year) how ever the policies were still going off on my account .I went to Edgards on the 17th march 2018 to enquirer what was happening. The Lady at Edgards Active in Westgate shopping mall was also confused cause all the polices showed cancelled on her system, however when we called the head office spoke to Anastashia Pillay she was very rude and...

Category : Retail

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Country : South Africa

on the 8 January 2018 I made a payment on my account at the bank, I did not have the reference number I usually use so I used my initials and surname as reference later on I called to make them aware of this, they said I should call after 4 days as that is when the money will reflect. I did call and they said I should email the proof of payment I did and they said they would allocate the money to my account. till today I am getting messages that the account is still in arrears and that I am...

Category : Retail

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Country : South Africa

Hi... Can Pick n Pay Steeldale and Clover get their act together. Their Clover milk is forever expired. Bear in mind that I use my petrol to get to the Pick n Pay and 9 times out of 10 I have to drive back to return the milk. Can this issue please be attended to. I don't have the time and petrol to be driving up and down for expired milkšŸ˜•.

Category : Retail

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Country : South Africa

I had an account with TFG since 2012 when i was a student but three years later it went to the lawyers. Then I started working and paid everything off last year September to my surprise this year trying to get a car i have an outstanding balance off 200 at this point they asked me to request for a pay out letter which i have provided and sent it off on the 8/02/18 and they have received it I have been to they stores 3 times and also called them 4 times every time i'm promised it they will fix...

Category : Retail

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Country : South Africa

My Dischem Loyalty points have been removed from my card and i have contacted Dischem but no reply. Over 3 months several emails and calls has been sent to Dischem but they dont reply. So much for a credible company

Category : Retail

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Country : South Africa

I bought a lounge suit worth 22000,it was tearing and they took it back and told me to come choose something. The only thing I liked was a 17000 lounge suit. But they said the system declined bcos I bought a house. I already paid 19000 for the one they took back. I'm very angry bcos I was not applying for credit. Was it difficult for them to give me the 17000 lounge suit refund me the balance and cancel the contract now they insist on giving me the same problematic lounge suit.

Category : Retail

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Country : South Africa

Bad attitude,arrogance,poor service.Refuse to pack goods,manager lack of customer understanding importance. lack of trainng and skill.

Category : Retail

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Country : South Africa

On the 26 Feb 2018, I ordered a Huawei P10 Lite online; it was delivered in no time. What surprised me, was to discover that the phone in question, was not dual at all. Also, on their website, they said their phone had 64 GB internal memory, it was R3999-00; to my utter astonishment was that the phone had 32 GB memory not 64. The only thing that was right about misleading advertisement was the price. As to why a big company like Edgars group, will go out of its way to swindle a small man is...

Category : Retail

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Country : South Africa

id like to lodge a complaint about pep stores eersteriver that has given me the worst service ever . the assistant nicole was so unsure of the product iwas buying , then a gaynor came to assist to my knowledge this people has no idea on what to do they dont have a clue whats going on their shop and have no wayto deal with their clients. i hopeand wish you sort these matter out

Category : Retail

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Country : South Africa

Good day I would like to lay this complain about Jwayelani Richards bay I got a pathetic service at this shop the cashier was friendly she knows her job very well, the lady who is Cecelia she gave me a stink attitude. I went to the shop to buy meat when I got to the door the security told me I can not leave the shop with a trolley and there is no one who can help me with that, the lady came she said I must buy plastic bags and carry this meat unfortunately I can not carry 20kg with my hands,...

Category : Retail

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Country : South Africa

my name is Catherine mlangeni I reside in kwa-thema a paying customer of ackermans the service I got being sent from pillar to post due to the phone I baught last year October 2017 on the 1st name of the phone is next m1+n9 from the first few days I baught it,it was working well on the 8th day of using the services of the phone it acted up It froze and wrote everything in a Chinese language so I took it back they said I should bring the box and proof of purchase, I then did exactly what they...

Category : Retail

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Country : South Africa

I bought a Lenovo Yoga Tab 3 at Incredible Connection, Three Rivers on Friday the 23rd of February 2018 for my wife at R4999.00. After my wife used it I liked the futures that the TAB offered and decided to buy one for myself. On the 24th of February 2018 I took my wife's TAB 3 with to Incredible Connection, Vaal Mall and asked them that I would like to buy the exact same one . They brought me the Lenovo Tab 3 which looked exactly the same as my wife's and I bought it also for R4999.00.....

Category : Retail

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Country : South Africa

Good dday. In january i ordered bedding frm Home choice which i paid in as a cash sale. Now they made a mistake and sent me a tracking number bt in someone else's name. I could not get my parcel bcoz the name differs from mine ans the id number is also wrong. Now i gave them a call immediately after seeing this. Still to date they hv not yet come back to me, when i call them, they are giving me a run around and no one is willing to help. Plz assist ASAP

Category : Retail

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Country : South Africa

Took in two pairs of shoes for sole replacements on 7th of January 2018. We were told that the soles would have to be ordered. On 17th of February we demanded a refund as the shoes were not resoled as promised. Corran (owner) refuses to give a refund as he says the soles were ordered and have arrived (6 weeks late). He asked that his worker attend to our shoes first (while we wait), we are still waiting while his worker does other jobs. No refund, bad service, no assistance at all. Never...

Category : Retail

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Country : South Africa

I would like to compliment the staff and management at BG Porte Brand for their excellent and efficient service they gave to us when we went to their Midrand branch. I congratulate this company for their quality of service and quality products it shows the investment you put into your staff is paying off.

Category : Retail

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Country : South Africa

I bought SHOES AT SOLO, CARNIVAL MALL IN SEPTEMBER 2017. THE CONDITION OF THE SHOES NOW, IS UNBELIEVABLE! THE SOLE IN PARTICULAR IS RUINED THAT ITS AS IF I BOUGHT THEM TWO YEARS AGO, BUT THE HEEL IS STILL INTACT. I WENT TO THE STORE WITH THE SHOES TO SHOW THEM AND MAYBE ASK WHAT THEY COULD DO FOR ME.GOT TO THE STORE AND FOUND TWO LADIES AND STRAIGHT AWAY I ASKED FOR THE MANAGER BECAUSE THEY JUST DINT SEEM INTERESTED BUT THEY ASKED ME ANYWAY WHY I NEEDED THE MANAGER,I EXPLAINED TO THEM I...

Category : Retail

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Country : South Africa

Good day My name is Julian Lucas. I have been a loyal employee for this company for more than eighteen years. I have seen many people come and go but because of a prominent racist element prevailing in this organisation I decided to quit because I was going nowhere. I have proven myself as a very proficient manager but because I am Coloured everyone overlooked me re promtion. I was fired on 17/11/2017 due to abscontion because I could no longer handle my working environment. Ever since I...

Category : Retail

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Country : South Africa

I placed my order on the 26th of January 2018 and paid in full instantly for a delivery on the 14th of February 2018, as I write this the delivery has still not been done. I have called their offices at three times already today form morning and we still don't have delivery. The status on the website remains what it was over two weeks ago, "Order being processed". I am still baffled by all of this since they are based in Sandton and the delivery address is also Sandton, so from Sandton to...

Category : Retail

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Country : South Africa

Bought a tekkie converse R799.00 , return shoe because it was to tight and hurt my toes infront. employee refuse to take the shoe back because it was wore , but it brand new. totally bad service beacause it was not wore more than 1 hour . will never ever support tekkie town ever again. they definitely have no clue what is customer service.

Category : Retail

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Country : South Africa

We bought a fridge at OK Meyerton 2015 on credit , as we speak its been paid up in full. Since we bought this appliance we've complaining about it . There was once was been taken to the factory shop for repair . Now our fridge its not working at all , we reported to the shop they log a complain until today nothing happened . Last week on the 31/01/18 I was at the shop to get a development I was told by the sakes rep they are waiting for Defy to respond . I asked him to phoned them on my...

Category : Retail

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Country : South Africa

Good day I am totally disgusted by the level of service I received yesterday at Clicks Save ways pharmacy. Upon approaching the pharmacy there was a guy in a white shirt wearing a clicks name badge I asked him where I could pick up my prescription he directed me to a queue. When I got to the front of the queue Jolene Du Plessis said she cannot assist me since I was in the wrong queue and continued to point at a queue I should have joined. When I explained that a staff member had...

Category : Retail

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Country : South Africa

I'm still awaiting a technician to attend to my fridge that I reported on the 30/01/2018. The Bradlows Germiston manager is useless. So please ppl don't go and purchase things there. If there are problems they do not attend.

Category : Retail

(0) Replies

Country : South Africa

I bought a SANSUI fridge @Germiston Bradlows last year in August so on Wedneday the fridge started making funny noise then I immediately reported the matter to SALES consultant Baby. I then got my ref: SAN70066-8 but since then no-one has called me. On Friday Baby said she will ask the manager Vusi to Call me but He never even bothered to call me. When I called him this morning he gave me an attitude. So is this the service we must get from Black managers in this stores. My staff is getting...

Category : Retail

(0) Replies

Country : South Africa

I bought a SANSUI fridge @Germiston Bradlows last year in August so on Wedneday the fridge started making funny noise then I immediately reported the matter to SALES consultant Baby. I then got my ref: SAN70066-8 but since then no-one has called me. On Friday Baby said she will ask the manager Vusi to Call me but He never even bothered to call me. When I called him this morning he gave me an attitude. So is this the service we must get from Black managers in this stores. My staff is getting...

Category : Retail

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Country : South Africa

Hi there, If Makro was clever they would cancel their online division. I placed an order online with Makro and have had no feedback about it. I have requested a refund of order MAK787345 as Takealot has accommodated me. Makro Online give no communication. Emailing [email protected] and [email protected] leads nowhere. I just want a cancellation and refund of order MAK787345. Please send this to the correct department for processing as no other Makro email gives a...

Category : Retail

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Country : South Africa

I purchased a pair of shoes for my daughter on the 8th of December 2017. It was the incorrect size so I called Spree and was told that I could rake it to my nearest drop off point and leave it there. I went to my nearest drop off point and my parcel had not been allocated to the system and therefore I could not leave it there. I then arranged that the courier collect the shoes from me, which happened very quickly, although not at the specified time that I had said so I rockes up from holiday...

Category : Retail

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Country : South Africa

good day I bought a watch at Truworths westgate on 16-11-2017 and on 22-01-2018 the watch stopped working . I took it to a watch shop thinking the battery was flat and they said the watch wasn't working, I then took it to truworths and they refused to take the watch back to at least try and send it back to the manufacturer to fix it for me . They said it doesn't have warranty or gaurentee and they cannot assist me. regards sharon

Category : Retail

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Country : South Africa

I am very frustrated because of the bad service I got from PEP stores at Kerk street in Johannesburg on the 25/01/2018. I bought a phone from them and used my card for the payment the cashier there named "Patience" told me the transaction declined, I had to re-do the transaction, upon doing so again I got 2 notifications which means I was double billed,I showed her and her response was "don't worry your funds will reverse back into your account" she also said should it jot, I should bring my...

Category : Retail

(0) Replies

Country : South Africa

I am very frustrated because of the bad service I got from PEP stores at Kerk street in Johannesburg on the 25/01/2018. I bought a phone from them and used my card for the payment the cashier there named "Patience" told me the transaction declined, I had to re-do the transaction, upon doing so again I got 2 notifications which means I was double billed,I showed her and her response was "don't worry your funds will reverse back into your account" she also said should it jot, I should bring my...

Category : Retail

(0) Replies

Country : South Africa

Yesterday the 26th of JAnuary i phoned CNA Parow and asked them to put aside a phone for me the ZTE Blade A601 as I didn't want to go all the way there for nothing since my resources were very strained. They agreed and I then had to find public transport all the way there and when I got there, Margaret said it is sold out. HOw can it be sold out when I reserved the last one especially? How could they agree to put it aside then somehow it is sold out off the shelf? Did one of them take it for...

Category : Retail

(0) Replies

Country : South Africa

Yesterday the 26th of JAnuary i phoned CNA Parow and asked them to put aside a phone for me the ZTE Blade A601 as I didn't want to go all the way there for nothing since my resources were very strained. They agreed and I then had to find public transport all the way there and when I got there, Margaret said it is sold out. HOw can it be sold out when I reserved the last one especially? How could they agree to put it aside then somehow it is sold out off the shelf? Did one of them take it for...

Category : Retail

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Country : South Africa

Dear CEO of Rage on the 25/01/2018 went to this complex called Soshanguve crossing at one of your Stores that rage it selling only shoes and bags I had a bad service ever buy staff and worst manager wasted to purchase a bag that they displayed a wrong price of which was R164, 99 on the display but they refused to give me that price with the price I saw with they kept on saying it's not impossible but it's was not my mistake I was right to want it with that price but they refused so I was...

Category : Retail

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Country : South Africa

since the beginning of DEC 2017 , after returning wrong items n requesting a refund , no updates, I'm calling them three times a week but nothing is happening , they all promise to investigate and keep me posted but none of them have done that including their management.. their courier guys picked up these wrong items but spree can't find the items(so the courier guy guessed I had items to be collected....?) To top it all, as im waiting for my refund, a second delivery of wrong items to my...

Category : Retail

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Country : South Africa

After telepathically placing an order on 15 Dec.because the on-line order could not be submitted, I was told that delivery would take place on 18 latest 20 Dec. Payment was made on the same day. After NUMEROUS calls, emails and sms messages there is No response. Is this a fake company?

Category : Retail

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Country : South Africa

Original Techno Spa Jacuzzi pump packed up, bought new one from Techno Spa (turns out they changed to "Quality Pumps" brand), which then failed after less than 3 months. Found that impeller seized up due to missing spacer on wet-end between impeller and housing. Took it there myself, despite the 2 hour drive in each direction. In 3 weeks they still can't give it back. Have not replaced it, despite being less than 3 months in. Every time you phone them (as no feedback forthcoming) it is as if...

Category : Retail

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Country : South Africa

My name is Tandile Mhlana, Cellphone 0789479487, on the 18 June 2017, I bought a Tablet Plum at Pep Store Mthatha Plaza, by end of August the Tablet was no longer charging, I took it back to Pep Cell on the 16 September 2017. The consultant assisted me, advised that it will take 2 moths to be returned on maintenance, every time I went checking it, I was advised that it is still on maintenance. Now they say I will not get the Tablet fixed as they no longer selling it, and I will get no...

Category : Retail

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Country : South Africa

I went to Pick n Pay Southernwood Mthatha for shopping. When i was done doing groceries I went to the butchery which also inside Pick n Pay to weigh some meat, First of all there was no one at the butchery counter,I waited almost 15 -20 mins then suddenly some lady came from the back,I asked her to assist me to weigh some meat she told me to ask someone else I'm going somewhere i cant assist you and I said to her being a Pick n Pay worker you should call someone else for me, and she shouted...

Category : Retail

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Country : South Africa

MY NAME IS BAKAE PATRICK MAKWENE CELL:0734362760/011 279 9500 EMAIL:[email protected] IT COME TO MY ATTENTION THAT AN ACCOUNT WAS OPENED IN ONE OF THE RAGE STORE UNDER MY NAME WITHOUT ANY KNOWLEDGE,I WENT TO THE STORE IN WESTGATE MALL TO FIND OUT,THE STAFF THERE WERE VERY HELPFULL AND ADVICE ME TO DO AFFIDAVIT WITH COPY OF MY ID AND 3 SIGNATURE SO THAT THEY CAN SEND TO HEAD OFFICE AT THEIR LEGAL DEPARTMENT,IHAVE DONE THAT AND THEY SUBMITTED ALL THOSE REQUESTED DOCUMENTATION ON THE...

Category : Retail

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Country : South Africa

I bought a TV cabinet on the 9th of December 2017 at Fair Price in Krugersdorp. After phoning several times, and going to the shop a couple of times, i am still waiting for my TV cabinet. I wanted to take the one they have on the floor, but i was told that i am not allowed to take stock out of the shop. I bought the cabinet cash for R 1439 delivery included. Today is the 12th of January 2018 and still i am waiting for my product to be delivered.

Category : Retail

(0) Replies

Country : South Africa

I CALLED IN THIS MORNING TO SPEAK TO ONE OF THEIR EMPLOYEE ONE OF THE LADY BY THE NAME OF RENKIE(PEP PLAIN STREET RUSTENBURG 014 592 1623) ANSWERED THE PHONE SHE HAS NO TELEPHONE ETHICS,SHE JUST TOLD ME THEY BUZY EVEN BEFORE SHE LISTIN TO WHAT I WAS LOOKING FOR,SHE IS NOT AN ASSET TO YOUR SHOP IF SHE GIVE THIS BAD SERVICE TO THE CUSTOMER WHY YOU STILL KEPT HER.I NEED AN APOLOGY FROM THIS LADY,

Category : Retail

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Country : South Africa

Spar stores offer a rental service run by the "Cleaning Clinic" company that rents out carpet machines at the rate of R379 per day. My company rented one on 5th January, the equipment did not work properly. The attitude on the phone and, when a representative eventually arrived, was first 'blame the customer' and, when that did not fly, second 'too bad, return it to the store. The individual claiming to be the MD of the company, 'Simon', was blustery and clearly disinterested in the...

Category : Retail

(0) Replies

Country : South Africa

I need to inform everyone that was about to order any Item from Home Choice That they Must a service that is beyond repairs. Three Items that I ordered in December the 08 are still with now . no one is contacting me to tell me about it. now I got an sms saying ref. no pfs424184 was dispatched and on Saturday they said I needed to wait at he address for until late and no phone call no sms and I left at about 16:00 today they said my order is being returned because they could not reach me...

Category : Retail

(0) Replies

Country : South Africa

I ordered 3 items at Home choice on the 08/12/2017 and the items were paid on 18/12/2017 since then no response as to when they will deliver those 3 louse items I phoned them literally every day after Christmas and the lady that I spoke said my order was not done because they did not have stock she told me after several calls and last week I got an sms with this ref. pfs4241847 order was dispatched and today the 04/12/2017 they say the courier company tried to contact me but that is a fat lie...

Category : Retail

(0) Replies

Country : South Africa

My client complaint to me that your garish him illegally and left him with less money every month is that true

Category : Retail

(0) Replies

Country : South Africa

I wanted to purchase a fitbit watch using my ebucks and Dischem points, the cashier rang up the items that I purchased. I told her that I am paying R1307.25 with my ebucks card and the balance with my Dischem points. She took the ebucks card and swiped that first, then I handed her my Dischem card. She then informs that Dischem Loyalty is offline after I informed her that I am paying with my ebucks & Dischem points. She then tells me to pay cash. I replied no I told you how I am paying. I...

Category : Retail

(0) Replies

Country : South Africa

My daughter got a gift of shoes from Rage but they were small and I didn't have the receipt but had the box and barcode on the box together with the price. At this busy time she said she needs to call the call centre for authorisation to exchange. I fail to understand this because they have the same shoes in store in case they thought I bought it from another shop other than Rage and why should the call centre instead of the manager or someone senior in the shop to give such instruction. This...

Category : Retail

(0) Replies

Country : South Africa

I am disgusted with the staff at Legit in Baywest Mall in Port Elizabeth.I purchased an item at legit on 10 December 2017. Today on 26 December 2017 I went to Baywest Mall Port Elizabeth to return said item. This being within the time frame for returns. The lady that works at Legit first asked whether i had paid with a savings card or debit card, I told her debit card. She then very rudely told me they can only exchange my item and not return it because their policy is cash returns within 7...

Category : Retail

(0) Replies

Country : South Africa

I placed an online order on the 24 November 2017Ā order number #100041405 and paid R1400 for it, edgars promise to deliver in 2-5 working but till today the 26 December 2017 I havent recieve my order, even though on the system it shows that it was delivered on the 5th December 2017, i phoned on the 7/12/2017 ref 17120702653/GO to inform Edgars that i havent recieve my order, i was told that you needĀ  24hours to investigate and get back to me, after 24hours was over, I phoned again on the...

Category : Retail

(0) Replies

Country : South Africa

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