Retail Complaints

On Thursday the 28.09.2017 I went to CNA Brooklyn store to get an art book, they were busy changing the flow display and shelf, but I managed to get the type of book that I wanted with a help of one of the people who were working on Floor, I then took the book to the front counter and requested them to reserve the book for me as I was going to collect it later, when I went there later the book that I asked to be reserved was not there they did not reserve it for me I asked them to look for it...

Category : Retail

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Country : South Africa

Good day On the 19/08/2017 I purchased a Samsung J1 at at Pepcell in Diepkloof Square in Soweto. I was given a demo phone placed on display, I wasn't really concerned because I wanted was the phone. I made a purchase for it and was happy. 2 Weeks down the line my phone's battery was dead thereafter I charged it then lit it on. I discovered my phone had some pop up message on the screen stating "Safe mode". I battled to remove the error message because it was affecting all the Apps I had on...

Category : Retail

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Country : South Africa

Got such a bed service today at pick n pay fourways crossing. A lady named Zanela who was assisting me by the kiosk give me a bed service she told me trollies ain't allowed by the cigarette counter I then explain that I only have 3items with me she told me she doesn't how many items I've got,while she started by shouting at me by telling me I should follow the que, I told her I'm from the que she the started with the trolley issues. I told her but you've just help a white lady with a trolley...

Category : Retail

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Country : South Africa

Rented a car from Tempest last week. Made sure I refueled the car. I made sure the car's tank was full. When I returned the car I asked the assistant to check the car, he did and made a copy of my Airport BP slip to confirm refueling. He signed it off. I went to their office at the airport in Cape Town to confirm everything including refueling. I got my account a few days later and was charged for refueling service as well as refueling. I wrote to them but NO response. It happened a few times...

Category : Retail

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Country : South Africa

On the 15/09/17me and my freind went to bras n things woodland to buy lingerie as a gift for a friend theres a fat short dark lady shes very rude to her customers and she is soo aggressive.We decided to leave without buying any gift we couldnt stand her attitude and behaviour,she does'nt know how to deal with customers.We ended up going to bras and things Menlyn staff there are very friendly and welcoming they are so professional they know how to treat their customers.I will never go to bras...

Category : Retail

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Country : South Africa

I bought goods on the 19th of September and was told that they would be delivered within 48hrs but still this day I haven't received my goods.What really angers me is that I am the one doing follow up and it seems like they don't care and mind you I was also promised yesterday my goods which I waited for the whole day still nothing,I told Seri who was helping that I knock off late and that I asked for someone to be st home last week to wait for the delivery.My reference number is 29290

Category : Retail

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Country : South Africa

I was looking for a Denim Jacket so I decided to go and look @ Eddies clothing store in Pietermaritzburg opposite Game store in Commecial road. I found the jacket but it was fitted Funny to me as the Slieves was Short and it was little bit tight, just to confurm I then ask the Consultant if its a mans Jacket and they said Yes. So I bought a jacket. I wore it once and it was still Funny to me. I wore it yesterday and the girl loughed at me. When I asked them what's so funny? They said its my...

Category : Retail

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Country : South Africa

I would like to complain about how bad Lewis (Virginia) FreeState has handled the issue of replacing one of the couches that was broken upon delivery and submitted a complain by them in 11/12/2013. David at that time whom is or was the store manager said the unit will be replaced but only to find out its the same unit that was sent back. I've been waiting for my query to be resolve since then till now, even complained through Lewis Head Office. This issue is being held back so I just...

Category : Retail

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Country : South Africa

I went to shoprite attlyn to pay my dstv account so I was paying 2 dstv accounts one for 350 and the one 460 so I'm asking the cashier how much it is all together then she answered me then I told her the money confuses me can I give her 350 then 460 then she started shouting and swearing saying I should throw the money on the desk she doesn't care what I do with the money she said piss off her name is NOKUZOLA MONGO

Category : Retail

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Country : South Africa

Refund still not received for order 208454499. I do not want a store credit as I was disappointed with another order that didn't arrive for my 40th birthday party that order number was 203379499. Whoever are the company directors or shareholders are should be made aware of this device delivery failure . An email was sent to you to remedy the refund and noting done. I DO NOT WANT A STORE CREDIT . As I have no desire to purchase anything from your store My disappointment is just...

Category : Retail

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Country : South Africa

I bought a wedding dress from EUROBRIDE in Fourways. I was promised that I would get my dress in way enough time before my wedding. Firstly it arrived a month late from Europe and I was in no way informed. I finally called in to find out when they plan on calling me for a fitting , I was then told that there is more than enough time and. I finally went for my first fitting and my dress was way too big. They would, in no way accommodate me with fitting times that suited me but rather what...

Category : Retail

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Country : South Africa

Bought 2 Sinotec 32" TVs. One was in a box the other a demo, as they did not have another in box. No discount. On unwrapping the demo, noted a "smudge' on the surface, which on turing on the set was a web of cracks. Took item back & was told that it had been tested (not in my presence) and found to be fine. Implied that the problem was of my own making.

Category : Retail

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Country : South Africa

I bought a hisense phone at Ackerman's silverton, after two weeks it gave me problems so I took it back on the 25 july,they took the phone to repare it including the receipt.after 14 days they called me to come take my phone because it has been fixed and fine.when I got to the store my phone was still in the same condition not fixed so they took it back.so on the 18 September I went to the store to ask why am I still waiting?so they credit it and told me to look for another phone since that...

Category : Retail

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Country : South Africa

On the 9 September 2017 i asked my younger brother to withdraw cash forms at shoprite and two trasaction went through I call to check what going on he said the lady said it will reverse itself and it never came back so I went to my bank to find out when I got there they told me it was withdrawn on the 13 September 2017 i went back again to shoprite to check with them again the lady who was assisting me was lebo who set at the front she said that on that saturday they did balance their book...

Category : Retail

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Country : South Africa

I was at shoprite mmabatho returning an essential electric stove. I was assisted by a trainee manager by the name of sylvia tamako. She insulted me so bad. The stove had an electric fault and i bought it at mafikeng branch. First she wanted to send me back to shoprite mafikeng n secondly she shounted infront of other customers that my stove is dirty thats why it is damaged. Is this the kind service we get especially from a manager. Insulting a customer? Am so dissatisfied and angry

Category : Retail

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Country : South Africa

I struggle now for a week to place a order with Cola Cola and every time I phone they inform me they are on shut down and can't place any orders

Category : Retail

(0) Replies

Country : South Africa

4 years ago I received a settlement discount from Woolworths .I pd this amount the amount asked of me at the Woolworths store in Vangate thinking this was the end of it.I was assured by the consultant that this was the balance owed after receiving the discount from Woollies' get calls everyday from MBD claiming that I now owe Woolworths over R2000 as they have handed over my account. How disgusting is this. The more I explain to them what happened they say Woolworths says this is my balance...

Category : Retail

(0) Replies

Country : South Africa

On the 13/09/2017 unauthorised purchase was made on my account in the morning, at woolworths adderly street cape town then later same day I asked my wife to buy on my account.A supervisor by the name Herbert Jacobs said to her she can only buy for R300 not more than that because its not her card.When she was about to pay then Herbert came back to say his Admin manager Rene said she cant buy anymore.I called the manager myself asked why allowed the transaction or earlier that was not...

Category : Retail

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Country : South Africa

Purchased a gift for parent feb of this year from Macro Alberton to be delvered to a KZN address.The appliance held a fault which after a few inspections was confirmed.Contacted Macro ALBERTON for assistance and till this day have not heared from.Had to go into store to lodge complaint and conveniently was referred to the site in Durban who delivered appliance .I had to look at a replacement and once agreed new applicance was delivered and old picked up.A credit of R2000 was due to me but was...

Category : Retail

(0) Replies

Country : South Africa

I AM SICK AND TIRED OF FEEDING VODACOM MY MONEY THROUGH EITHER DATA OR AIRTIME. FOR THE PAST MONTHS MY AIRTIME HAS BEEN DISAPPEARING I THEN CALLED THE CALL CENTER AND THEY TOLD ME THAT I WAS SUBSCRIBED FOR 'SOMETHING' ( TAKE NOTE: THEY COULDN'T EVEN TELL ME WHAT IT WAS), THAT DEDUCTED DIFFERENT AMOUNTS EVERYDAY, FINE THEY UNSUBSCRIBED IT FOR ME.FROM THEN MY DATA STARTED DISAPPEARING AS WELL SO EVERY TIME I WOULD RECHARGE MY DATA AFTER 5 MINUTES I RECEIVE AN SMS THAT MY DATA HAS BEEN DEPLETED,...

Category : Retail

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Country : South Africa

I have ordered 1 pair of shoes from Franella already on the 7/9/2016. I have now contacted them many times. I have as yet not receive any shoes. For the past month I have also not received any reply on my queries. How is it possible to wait a year for 1 pair of shoes to be made!! They also refuse to pay the money back, although no service has been rendered that I paid for!! DO NOT BUY anything from this company, you will be dissapointed

Category : Retail

(0) Replies

Country : South Africa

Pressed in Time Laundry and SuperKleen Dry Cleaners stole my two brand new jackets I bought in the USA. Conveniently, only my sissy boy jeans (easily available in South Africa) were the only ones that were not stolen out of three pieces handed in for dry cleaning. Pressed In Time did not contact me to advise of the theft. When I went to collect my dry cleaning, Nombuso, the receptionist expressed shock on seeing me and then told me my jackets were stolen but my sissy boy jeans were not. I...

Category : Retail

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Country : South Africa

I can't wait for another 14 working days to get that money back,I need it as in yesterday I did not pay my child's fees and I made arrangements with the school to pay on the 15/09/2017 which I have no idea how I am going to pay now because sleep-masters is giving me a run around for my money that they took from my account after I have settled my debt with them

Category : Retail

(0) Replies

Country : South Africa

I settled my account with sleep-masters on the 10/09/2017 and on the 25/08/2017 they still debited the monthly installment that I was paying,I called the the same day and asked them to refund and they said the money has been reversed it will be in my account within 14 working days,today I called to find out when will I receive the money since it is the 14th day and they are telling me to take my bank statement and copy of ID to the store where I settled my account so that they can start the...

Category : Retail

(0) Replies

Country : South Africa

THIS HAS BEEN GOING ON SINCE MAY!!!! BUYMONDO I have emailed you many times and filled in "leave a message" on YOUR site - BUT AM STILL WAITING FOR YOU TO GET BACK TO ME. THE EMAIL I SENT YESTERDAY IN CASE YOU CANNOT FIND IT IN HUGE AMOUNT OF COMPLIANTS YOU MUST HAVE: I have sent numerus emails to Sherwin Gunpath & [email protected] and have yet to receive a reply to anything. I have been dealing with Sherwin who assured me this would all be sorted and cancelled months ago. IT...

Category : Retail

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Country : South Africa

I took out an account with rage two months ago. Made my two installment payments on my Capitec app. Received SMS after second month that my account is behind. Received no phone call been to the n1 city called the call centre emailed my bank statement to lebohgang and still have I never received any feedback! I just would like a call before interest is raised for a stupid reason

Category : Retail

(0) Replies

Country : South Africa

I ordered spares from Hirsh Hillcrest and had to pay upfront, the spares department told me I would be receiving the spares in 5 days time. I paid for them on the 29th August, 2017 Electrolux has not supplied the parts every time Jason Chetty phones Electrolux he is told a new story, computer down, person will try and look in the warehouse. ELECTROLUX has not supplied goods up to and including 12th September, 2017 NOT BAD SERVICE NO SERVICE

Category : Retail

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Country : South Africa

I HAVE SELLING AVON AND I WAS A SELLLEADER AND THEY DONE THINGS I DID NOT SIGN ANYTHING AND THEY DIMOTED MEIT IS A LADY CALLED SONJA ZEVENSTERSHE IS THE SELLEADER TO AND SHE DID IT I WANT HER TO BE DIMOTED

Category : Retail

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Country : South Africa

I ordered clothes from ioffer page on the 25 July and estimated delivery date was between 9-30 August. Track numbers are: 31818412922 RU752966583CN 31818375765

Category : Retail

(0) Replies

Country : South Africa

I was in the store buying a cell phone so the lady who was assisting me by the name of precious didn't give me any attention,she was busy talking with her colleagues then after completing the transaction she didnt even give me a chance to ask questions about the phone she just put it on the till and called another customer while I was still on the till.was so disappointed.

Category : Retail

(0) Replies

Country : South Africa

Purchase effected, the business agreed to deliver the goods within 4 days, but its way past 7 days the manager keep on saying tomorrow, but the delivery does not come through.

Category : Retail

(0) Replies

Country : South Africa

I was at pep store 8023 White river on the 4 Sep to pay a DSTV that was already off. Since on the 2 Saturday the DSTV service was offline on the other shops. When I get there asked the cashier her name is Carol, she said I can't pay the DSTV because sometimes it's online, sometimes it's offline. Then I asked her to try it and she said the manager is complaining about the voids and the till rolls. Then I called someone asked her to ask for me to pay my DSTV to the manager. She replied we're...

Category : Retail

(0) Replies

Country : South Africa

On 25/08/2017 I order goods to the value of R6063.00. Order arrived on 01/09/2017 Had the order checked with my colleague due to being a big order Order short delivered: Luxurious Egyptian Cotton Embroidered Plain White Duvet Cover Organic Bowls: Checked again and found the bowls (ordered (2) sets was packed in a box (2nd set) as the first set was it the box not packed in a box..it was just placed in box. I then immediately called Unati- twice then Nazly then-emailed and contacted...

Category : Retail

(0) Replies

Country : South Africa

Yesterday at about 1 I bought a school bag. the manager of the shop never explained that they don't do refunds. today I returned the bag and she tells me that I can get my money back and she does not have to tell each and every customer that they will not get their money back. I have a witness her not explain to that I will not get my money and to the centre manager also heard that she never explained and she does not have to plain to the customers. I feel that it is unfair in this regard...

Category : Retail

(0) Replies

Country : South Africa

I owed Woolworths an unknown amount of money when I walked into Menlyn Park Woolworths on 10/06/2016 where I was given ARA's number to call as my account was handed over to them for collection.Since I was going to be settling the full account on the same day I was given a settlement balance of R14010.00 by ara of which I made an EFT payment shortly after the call from Standard bank to ABSA account no 4072263822 Ref No 600 785 018 373 4399. Since I was requested to e-mail the proof of payment...

Category : Retail

(0) Replies

Country : South Africa

I bought Magarine on Sunday only to find out that I can't use it to bake. Went back to store the next day was told if I came early morning they would have done the return for me. I had my till slip which shows I bought all from the same Pick n Pay family store in Meadowlands. Aim was to exchange and buy magarine which I can use to bake cakes, didn't even mind to pay in extra but the service I received was bad. What is the difference is I returned the goods midday or morning after all I had my...

Category : Retail

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Country : South Africa

HELLO PETER PLEASE KINDLY ASSIST ME I HAVE BOUGHT TWO TYRES FROM JACKS TYERES DUNLOP IN CLAIREWOOD DURBAN 11 JANUARY 2017 AND THE ONE TYRE GOT DAMAGED WHEN I SEND IT BACK TO THE STORE THEY REFUSING TO REPLACE ME WHILE I HAVE ALL THE INVOICES AND QUALIFY FOR THE WARRANTY BECAUSE ITS NOW WITHIN EIGHT MNTHS OF USING AFTER I HAVE PURCHASE AND THEY GIVING TWO YEARS WARRANTY THEY SAY WAS SUPPOSE TO REGISTER WITH CONTINENTAL ON THEIR WEBSITE I TOLD THEM ITS NOT ALL OF US WHO HAVE ACCESS ON INTERNET...

Category : Retail

(0) Replies

Country : South Africa

On the 04 Sep 2017 I went to a dischem store @ the Glen shopping centre to buy a few things. As I went to the till to pay I was assisted by Patricia Letlala, well firstly when I got to her till she never greeted me & in customer service u have greet your customers that's what you are taught 1st in training,, well I did not mind her not greeting me BUT my problem was when I handed her my card to make a payment she took it swiped it & the payment was successful,, when she was done with the...

Category : Retail

(0) Replies

Country : South Africa

I have done lay-by in May for 2600.00 I paid +600 for deposit. Last month I went to pay my lay-by in full so that I can get my takkies ivsendbmy daughter to go to pay they gave her the shoes but unfortunately the other size it was too small and they couldn't even advice me because they know more than me about the sizes my child is 13 any they gave me 13.5 but it was too small for her and the other takkies for other child it was so dirty and I phoned the shop about my complain and I told them...

Category : Retail

(0) Replies

Country : South Africa

I have being calling Edgars many time requesting them to cancel the SMS and Airtime Subscription on my account Up until now its not cancelled. What makes this matter even worse is that I have never even once received airtime from Edgars but still being billed up until now. The call centre does not offer any help regarding this problem. I need a resolution now. They charge Cell C airtime and I am with VODACOM!

Category : Retail

(0) Replies

Country : South Africa

On Friday, 1 September 2017, I went to Foschini in Ellof Street to buy make up. I even got a gift because I bought 2 products of Revlon make up.I did not receive a receipt after my purchase ans I did not notice. When I got to the lady who was signing slips she asked for the receipt I told her I did not have it, than she started swearing and she said we not going anywhere unless we give her the receipt, She even called the other security lady and told us to not let us out because and said we...

Category : Retail

(0) Replies

Country : South Africa

Was at Pep stores Sontonga mall in Katlehong today. After standing in a very long queue as I wanted to lay bye I was told by the teller that she doesn't do lay buys don't know whether something was wrong with her computer but I must wait for the next teller to assist me only for that teller to tell me that they don't do lay buys the week of month end as there are only 3 tills and it is too busy. I have been to other Pep stores over the month end period and have never experienced this. Why did...

Category : Retail

(0) Replies

Country : South Africa

I made an online order on the 19 August 2017. I paid for an economy delivery that was said to deliver within 5-7 working days. Its been over 10 "working" days now and still no delivery. I called Mr Price Home on Wednesday 30 August to enquire about my order and they told me its STILL in transit from Durban and would PROBABLY get delivered by latest Friday 1st September. Friday came and still no delivery. I called again Friday afternoon and the lady told me its in Bloemfontein with their...

Category : Retail

(0) Replies

Country : South Africa

I paid my monthly fee for Jan 2017 on the 3rd of Jan this year at the Bryan Park Shopping centre, but for some odd reason woolworths can't trace the payment. No one is willing to assist. I went to the store a couple of times and spoke to FIFI but nothing seems to be happening, I even called their call centre several times and spoke to PHUMEZA and still no one is willing to follow up and find out what happened, because the payment does reflect on my bank statement.

Category : Retail

(0) Replies

Country : South Africa

I went to shoprite Tsakane this morning to get a little grocery, the attitude i got from the employees was way out of line and so unprofessional. Starting from the shelfs Tsepiso looked at me as if i was naked and said "hello gay" i turned to him and said "sorry? What did u just say?" he looked at me in the eye and said it again "i said hello gay", i turned to the shelf and continued with my shopping, he then said "ahgh if you don't wanna talk then it's fine" he went. That was...

Category : Retail

(0) Replies

Country : South Africa

I inhaled dust and high noise pollution which increased my headache as I was at the pharmacy in need of medication. There is no signage of construction works and no precautionary measures taken into account during the construction in the store. The store manager and her assistance Mr. E Kotze were of no assistance to my concern. They indicated that Dis-Chem Head Office gave a go ahead to the contractor to do as they please even during peak hours of trading for the store.

Category : Retail

(0) Replies

Country : South Africa

Being a frindly paying customer, and caring about most of the friendly staff of Elsburg Spar. The staff got the instuction that they are not aload to talk to me anymore. Since it is where i take alot of my tranport clients to do shopping and where i do most of my own shopping. Its becoming an issue of bad service for and/or a personal thing, from a lady manager to a paying customer. Funny to see that the lady does not have issues with other people, making conversationwith the staff....

Category : Retail

(1) Replies

Country : South Africa

After buying 4 simcards trying to reca them by pep i have still not come right. The purposely reca your card wrong so that u have to buy a nother card. There excuse is you told the cashier u wanted a sim swap so she did not reca the card but if i call cel c the card is not reca'ed then thay have great time selling u another card do the same. I ended up buying 1sim card to swap and a other plain pay as u go sim Both not reca They can not be this stuped

Category : Retail

(0) Replies

Country : South Africa

After months of no delivery and empty promises i decided to ask for a refund. No response from them since then. This company is a scam

Category : Retail

(0) Replies

Country : South Africa

I am so angry and dissapoined about about the service I just received.it was about knooff time when I wanted to buy something and I wanted to fit it and I was told its about knockoff we cant allow you to fit. Like seriously spend fifteen minutes shopping annd after I selected the items I am told I cant fit. Imagine I am from wok tired and needed something for tomorrow morning and was not allowed to fit and now I left those clothes and I soooo wanted them....do something about it cause I wasnt...

Category : Retail

(1) Replies

Country : South Africa

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