Retail Complaints

Original Techno Spa Jacuzzi pump packed up, bought new one from Techno Spa (turns out they changed to "Quality Pumps" brand), which then failed after less than 3 months. Found that impeller seized up due to missing spacer on wet-end between impeller and housing. Took it there myself, despite the 2 hour drive in each direction. In 3 weeks they still can't give it back. Have not replaced it, despite being less than 3 months in. Every time you phone them (as no feedback forthcoming) it is as if...

Category : Retail

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Country : South Africa

My name is Tandile Mhlana, Cellphone 0789479487, on the 18 June 2017, I bought a Tablet Plum at Pep Store Mthatha Plaza, by end of August the Tablet was no longer charging, I took it back to Pep Cell on the 16 September 2017. The consultant assisted me, advised that it will take 2 moths to be returned on maintenance, every time I went checking it, I was advised that it is still on maintenance. Now they say I will not get the Tablet fixed as they no longer selling it, and I will get no...

Category : Retail

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Country : South Africa

I went to Pick n Pay Southernwood Mthatha for shopping. When i was done doing groceries I went to the butchery which also inside Pick n Pay to weigh some meat, First of all there was no one at the butchery counter,I waited almost 15 -20 mins then suddenly some lady came from the back,I asked her to assist me to weigh some meat she told me to ask someone else I'm going somewhere i cant assist you and I said to her being a Pick n Pay worker you should call someone else for me, and she shouted...

Category : Retail

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Country : South Africa

MY NAME IS BAKAE PATRICK MAKWENE CELL:0734362760/011 279 9500 EMAIL:[email protected] IT COME TO MY ATTENTION THAT AN ACCOUNT WAS OPENED IN ONE OF THE RAGE STORE UNDER MY NAME WITHOUT ANY KNOWLEDGE,I WENT TO THE STORE IN WESTGATE MALL TO FIND OUT,THE STAFF THERE WERE VERY HELPFULL AND ADVICE ME TO DO AFFIDAVIT WITH COPY OF MY ID AND 3 SIGNATURE SO THAT THEY CAN SEND TO HEAD OFFICE AT THEIR LEGAL DEPARTMENT,IHAVE DONE THAT AND THEY SUBMITTED ALL THOSE REQUESTED DOCUMENTATION ON THE...

Category : Retail

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Country : South Africa

I bought a TV cabinet on the 9th of December 2017 at Fair Price in Krugersdorp. After phoning several times, and going to the shop a couple of times, i am still waiting for my TV cabinet. I wanted to take the one they have on the floor, but i was told that i am not allowed to take stock out of the shop. I bought the cabinet cash for R 1439 delivery included. Today is the 12th of January 2018 and still i am waiting for my product to be delivered.

Category : Retail

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Country : South Africa

I CALLED IN THIS MORNING TO SPEAK TO ONE OF THEIR EMPLOYEE ONE OF THE LADY BY THE NAME OF RENKIE(PEP PLAIN STREET RUSTENBURG 014 592 1623) ANSWERED THE PHONE SHE HAS NO TELEPHONE ETHICS,SHE JUST TOLD ME THEY BUZY EVEN BEFORE SHE LISTIN TO WHAT I WAS LOOKING FOR,SHE IS NOT AN ASSET TO YOUR SHOP IF SHE GIVE THIS BAD SERVICE TO THE CUSTOMER WHY YOU STILL KEPT HER.I NEED AN APOLOGY FROM THIS LADY,

Category : Retail

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Country : South Africa

Spar stores offer a rental service run by the "Cleaning Clinic" company that rents out carpet machines at the rate of R379 per day. My company rented one on 5th January, the equipment did not work properly. The attitude on the phone and, when a representative eventually arrived, was first 'blame the customer' and, when that did not fly, second 'too bad, return it to the store. The individual claiming to be the MD of the company, 'Simon', was blustery and clearly disinterested in the...

Category : Retail

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Country : South Africa

I need to inform everyone that was about to order any Item from Home Choice That they Must a service that is beyond repairs. Three Items that I ordered in December the 08 are still with now . no one is contacting me to tell me about it. now I got an sms saying ref. no pfs424184 was dispatched and on Saturday they said I needed to wait at he address for until late and no phone call no sms and I left at about 16:00 today they said my order is being returned because they could not reach me...

Category : Retail

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Country : South Africa

I ordered 3 items at Home choice on the 08/12/2017 and the items were paid on 18/12/2017 since then no response as to when they will deliver those 3 louse items I phoned them literally every day after Christmas and the lady that I spoke said my order was not done because they did not have stock she told me after several calls and last week I got an sms with this ref. pfs4241847 order was dispatched and today the 04/12/2017 they say the courier company tried to contact me but that is a fat lie...

Category : Retail

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Country : South Africa

My client complaint to me that your garish him illegally and left him with less money every month is that true

Category : Retail

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Country : South Africa

I wanted to purchase a fitbit watch using my ebucks and Dischem points, the cashier rang up the items that I purchased. I told her that I am paying R1307.25 with my ebucks card and the balance with my Dischem points. She took the ebucks card and swiped that first, then I handed her my Dischem card. She then informs that Dischem Loyalty is offline after I informed her that I am paying with my ebucks & Dischem points. She then tells me to pay cash. I replied no I told you how I am paying. I...

Category : Retail

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Country : South Africa

My daughter got a gift of shoes from Rage but they were small and I didn't have the receipt but had the box and barcode on the box together with the price. At this busy time she said she needs to call the call centre for authorisation to exchange. I fail to understand this because they have the same shoes in store in case they thought I bought it from another shop other than Rage and why should the call centre instead of the manager or someone senior in the shop to give such instruction. This...

Category : Retail

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Country : South Africa

I am disgusted with the staff at Legit in Baywest Mall in Port Elizabeth.I purchased an item at legit on 10 December 2017. Today on 26 December 2017 I went to Baywest Mall Port Elizabeth to return said item. This being within the time frame for returns. The lady that works at Legit first asked whether i had paid with a savings card or debit card, I told her debit card. She then very rudely told me they can only exchange my item and not return it because their policy is cash returns within 7...

Category : Retail

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Country : South Africa

I placed an online order on the 24 November 2017 order number #100041405 and paid R1400 for it, edgars promise to deliver in 2-5 working but till today the 26 December 2017 I havent recieve my order, even though on the system it shows that it was delivered on the 5th December 2017, i phoned on the 7/12/2017 ref 17120702653/GO to inform Edgars that i havent recieve my order, i was told that you need  24hours to investigate and get back to me, after 24hours was over, I phoned again on the...

Category : Retail

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Country : South Africa

Worst service ever from Makro. I placed an order online on the 29/11/2017. First there was a problem with the colours ordered and then the parcel was just never dispatched. I received an sms on the 8th saying the order will be delivered within 5 work days. More than 5 days later still no order!! I started phoning over the weekend of the 16/12 to be told the order is out on delivery we should track the order on Dawn Wings site. No order available on Dawn wings site. Monday 18/12 Dawn wing...

Category : Retail

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Country : South Africa

I've send my phone for repair six months ago, first two months mtn shop was struggling with Korea company at MTN mall in middelburg(mpumalanga),i had to use my own transport and travel to Johannesburg menlyn mall, after 3 weeks my phone pass the warranty assasment and the warehouse send me a Reference number, then I had to go back to MTN shop at middelburg to claim a new phone, but they refuse to give me my phone back, the service is poor and I can't keep on paying that lot of cash for...

Category : Retail

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Country : South Africa

Cashier Sent me to go check price for a mug I wanted to buy and when I raised the matter with the manager. The manager didn't seem bothered. The cashier made it seem as if it was my responsibility to ensure that their items are priced. When I asked e manager where I the person who is hired to ensure that items are priced he said they have nocked off. The others customers where swearing me on the que while Mbali the cashier was just sitting there looking pretty and smiling with them as they...

Category : Retail

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Country : South Africa

I baugth a cell phone on the 10 of Dec 2017 and brauth it back today on the 7 day now the manager said its not 7 days and there are a price difrence now on stock i need to pay in or take my money back what the hell off service are this as this shop floors are so dirty and staff unprofesionale i need a new phone as i paid for it cash The manger are not even intrest to assist we as customers they leave u unattend and just walk away i will def take this further if nothing are done about this my...

Category : Retail

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Country : South Africa

I have since bought couches at Rochester Parkview in October.it was a prosess for them to deliver them they just kept me waiting at home several times and when they finally delivered they brought me damaged/broken couches.I reported the matter.The warehouse people will call to make arrangements but they never pitch.its very frustrating for me to stay at home and nobody comes or call.I am working and have to take time off at work for nothing.All I want is my money back so I can move on from...

Category : Retail

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Country : South Africa

Good day I am very disappointed with the service I’ve received from Vodacom I took my phone to Vodacom4u at standard bank in order for them to put a insurance claim as my phone fell Lcd and screen cracked I approximately went the on the 07/05/2017 however I was on maternity leave however received a call from consultant advising I should bring R200 for them to send the phone however didn’t get the time to go immediately a few weeks later technician called by the name Gerard saying...

Category : Retail

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Country : South Africa

purchased a shoe for r999.00 on the 5 December 2017 at Forever New Liberty Midlands mall in Pm Burg and used it for a function on the 8th December from my home to the function in about a space of 30 mins Shoes was slipping out my feet and found it to be very uncomfortable Returned it on the 11 December under 7 days return policy But to No avail The manger refuses to credit me or give a me avoucher. This is what you get for been honest and never thought a r1000 shoe would be so uncomfortable....

Category : Retail

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Country : South Africa

I Mrs M.Adams orded a Hisense Infinity KO smart phone on forcini online shipping om black friday. the order was confirmed and the order nr was p153044048. on the 7/12/2017 i called forcini online customer service to inquire about my delivery and was told that the couriers tried calling me on several times and the address provided by me was wrong. i than confirmed the address again and was told by the consultant to expect delivery on the next 3-5 working days. on the 11/12/2017 i call the...

Category : Retail

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Country : South Africa

I got dismissed on 07Sep2017 and I was told that all my monies would be paid into my bank account after +-12 ,on the 11th week I sent an Email to Edcon's Hr to inquire how far are they with the process instead I was told that there's a withdrawal form I needed to fill and send through and that I'd have to wait for another 12 weeks!!After 11weeks of waiting I'm told I have to wait for another 12 weeks.All my accounts are being handed over for collections as it is,my life is at a standstill.A...

Category : Retail

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Country : South Africa

Lynette mamabolo from planet fitness heiwoorld centurion signed me up for a contract which sees me paying 199.00 for 3 month as a promotion the club was running, only to be debited twice in the first, when I asked her and the club manager what was the other amount for I'm being told its levy fee which she never took it upon herself to explain it to me, I'm saying this because she explained everything to me expect this levy fees, based on that I sent them a number of emails which are been...

Category : Retail

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Country : South Africa

My name is rachel baloyi from pretoria today I went to checkers hyper in mayville to buy a present for my child it was her birthday and i found the teddy bear with the price of R32.99 and I tooked it when i went to the till and when they pushed it it ssys R499.and i tell the cashier that i want it with the price that i saw and she called her manager when the manager comes she told me that they cannot give me with that price i negotiated but i was never got any help and i want the teddy bear...

Category : Retail

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Country : South Africa

Hi I have tried to open an account with ackermans on a very same day i submitted all the necessary documents they requested from me sent them via Bayside Store. I was promised an sms within 24 hours of my application which i never did and ended up driving back to the store after 2 days of no response and they contacted the store but no tangible feedback was provided to me i then went home. Following day which was now a 4th day after my application i contacted the customer service and was put...

Category : Retail

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Country : South Africa

On the 23th of November, I bought shoes at Rage now today 11 December 2017 I want to return the shoes because it is to small, I was informed by the cashier that Wendy at customer services says I cannot get my refund because refund is 7 days, why did I wait so long for the return. How can she say that without finding out my reasons??? Now that I want my money back Rage comes up with stories. I left the shoes at the shops, Rage will contact me when they have my refund. Now I am forced to...

Category : Retail

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Country : South Africa

I bought Britney Spears Fragrance (Fantasy) on the 17th November 2017. I asked assistance from the sales person to make sure I got the the right thing I wanted, since I'm suffering from low vision. The lady by the name Shonie: Beauty Auditor helped me to get the right perfume from the one I chose from the tester. I wore perfume on Saturday and Sunday, and realising that it is not the same perfume I tested at store and the same smell of the perfume that I have been using for six years now....

Category : Retail

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Country : South Africa

Good day please assist, I'm Mr SS Buthelezi I bought a bed from sleep masters on the 24/11/2017 at secunda mall I was promised that my bed in 2 days will be delivered to me but now it's modern 15 days I haven't received my bed every time I went to them they keep on promising me the empty promises Cash sales order : 2745689 Description : RESTONIC BALI 152CM BASE SET (G) SALESPERSON #: 999999 My contact details : 0790862626 Email address : [email protected]

Category : Retail

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Country : South Africa

I placed an big order with takealot. They did not wrap the pure beginnings bubble bath properly and it leaked out all over the stationary and other goods I ordered from them. (order # ********** 4). I placed the order on 2017-11-06. First email I have sent was on Fri, Nov 17, 2017 at 10:43 PM. I also phoned them after which they were very quick to collect the damaged goods - collected by Fedex on 21 November 2017. But I received several calls from different courier services informing me that...

Category : Retail

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Country : South Africa

i have palced a order on 01/12/2017 for 2 pairs of havianas to get the 40% off 2 pairs instead of light rose luna i recieved navy blue luna .the second pair was suppose to be brazil logo -black mens havaianas but instead i recieved 2 pairs of clubmaster -pink sunglassed.the orderi recieved is not even on my superbalist account which i find strange.

Category : Retail

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Country : South Africa

Hi I had an account with a Company called Jabba Connect in 2015 and account was closed in 2017 With a balance of R1820.00 , and they Handed my Account to a company called Shapiro Shaik Defries and Associates , this Company says I owe Jabba an amount of R12043.48 , I have been calling in at Jabba Connect since September for them to rectify this till Today no one has Assisted me , they keep promising someone will contact me and refereeing me from one department to another with no Assistance ,...

Category : Retail

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Country : South Africa

When I tried to post this on their Home page I could not. Therefore I will now go public. My order number 107110091668 has reference I have ordered linen on the 24th of Nov 2017 with payment for express delivery. My parcel was supposed to delivered on Tuesday 28 Nov. I gave them a few days and phoned on Friday 1 Dec at 14:52 only to hear that my order does not show on the system. I asked the lady helping me what can be done because I urgently need the linen. I was told that I have to wait...

Category : Retail

(0) Replies

Country : South Africa

Hello I live in Port Elizabeth and work in Greenacres shopping mall. During my lunch hour I wonder around and I've noticed a trend. Staff are so unhappy and not a accommodating. Firstly. I went to Mr Price to look for long thick pants. Around every corner I was greeted by a staff member unpacking new stock. Not one of them offered help. Not one of them greeted me. Not one of them offered to step aside while looking at the clothes. Then paying was another unhappy experience. After waiting for...

Category : Retail

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Country : South Africa

My name is Florah Seabi residing at namakgale house no 507 zone A. Jet store in Namakgale is one of my favourite shoping store for me and my family since is closer to my home. Yesterday I was so disappointed by the service I received, the consultant's name is Asnath Mathebula. I way buying a phone for my child 'mt mobicel trendy s' and she offered an insurance, I said I dnt want an insurance for my phone. She said, 'it goes along with a phone when you buy a phone the insurance is part of the...

Category : Retail

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Country : South Africa

Bought a item by takealot that was in stock on the 24th november, as of today (1des) i have recived nothing. A item that is in stock and cant be delivered in 1 week ... i asked them everyday about it and sofar everyday they promised it is picked and packed and ready to ship, eventually it was shipped wednesday and all the app says on route to milnerton facility for 2 days now, can walk from cpt to milnerton in less time. They dont replay to my emails anymore and i am adraid i will never see...

Category : Retail

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Country : South Africa

I am disappointed and disgusted by the bad customer service i got today from JET store in carnival mall iam heavily pregnant and had to wait for an hour for me to get my lay buy and on top of that their eft machine was not working so had to walk to withdraw money after the hour they made me wait what's worse the manager at the store said she doesn't know what to do.. Go figure... Deeply disappointed

Category : Retail

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Country : South Africa

I have never experienced this how can you overwrite a price from the lowest to the highest if a price is lowest on the till then what the customer saw then the customer gains it's not the customer fault that the staff haven't changed their prices now because I saw it at r24.99 and at the till its scans r14.99 but I must r24.99 because that's the price I saw that is a robbing business I work for retail if a customer saw it for a lower price he gets that and if the saw it at higher price and it...

Category : Retail

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Country : South Africa

I am very unsatisfied with the Cell c shop in Highveld mall Witbank. I did upgrade on the 9th of October 2017 and received a Nokia 6 Black 32gb Lte Plus Power Bank. Within 7 days I took the phone back because it went on and off by itself. After 21 working days I went back to the store because no one can tell me what is happening with the phone. I asked to speak to the manager because no one knows what is happening with the Phone. I told the manager the story about the Phone and he...

Category : Retail

(0) Replies

Country : South Africa

Tho whom it may concern!! As NO ONE AT SPREE IS RESPONDING TO ANY OF MY COMMUNNICATION! Still waiting for goods to be collected! I ordered 2 pairs of shoes, one pair is too big and the other damaged. I have followed the return channel provided on 17 November and was advised that a courier will contact me to arrange collection of the package. The courier phoned me 19 November late afternoon to advise he was collecting now. At which point I advised him that we had already left work as...

Category : Retail

(0) Replies

Country : South Africa

It is with deepest regret to come here and share my sentiments about the astonishing service I have received at Shorpite store today 27.11.2017. On the 27.11.2017 I visited Shoprite Stor in Durban West treet at 12:58pm to do my groceries and further get a cash back at the till. It was at the till point when I was requesting cash back of R1600.00 that I had to be humiliatted by the staff members of this branch by the name of Veloncia Mchunu who introduced her self as a Till Controller. When...

Category : Retail

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Country : South Africa

Good day, In 2013 I found out that someone had opened an account with Homechoice in my name. They claimed I owed them around R10 000. I promptly informed their consultant that this was a fraudulent account as i have NEVER even bought anything from them, let alone opened an account. I also explained that at some point, I lost my wallet with my driver's license which is how someone might have gotten hold of my ID number. She then told me to go and do an affidavit at my local police station and...

Category : Retail

(0) Replies

Country : South Africa

Owner Manny chased us out of the store for having a puppy in our arms, complaining about a R1000 fine he got a week ago for a pet in the store. He was extremely rude and all but pushed us towards the door. We did not see the NEW sign outside saying that no pets are allowed. We visit meat world atleast twice a month and always bring our dog, and we have never had trouble before. I am horrified at the way we were treated, if he had politely asked us to go outside, I wouldn't have had a problem...

Category : Retail

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Country : South Africa

I placed my order on the 13th it was dispatched and the delivery was scheduled for Friday the 17, to my surprise nothing come through I then called the customer service department where I spoke to Sydney who promise to track it down for me and will call me back to give updates, I waited and waited, I then call back and spoke to Thabo who then promised me the driver is on his way will be at my place at 19:00 till now. I called again Saturday the 18th and spoke to Tseko, she then told me the...

Category : Retail

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Country : South Africa

ZONE 48 FROM AVON TEAM LEADER AND MANAGERS ARE NOT DOING THERE WORK PEOPLE PAY FOR THING AND THEY DONT WANT TO SORT THE THINGS OUT MY HUSBUND IS SELLING AVON AND HE IS UNDER ZONE 48 THE TEAM LEADERS IS NOT RELPY ON ANY PHONE CALLS HER NAME IS SONJA SEVENZTER I NEED FEEDBACK FROM AVON MY NO 0798738038 GERT PRINSLOO

Category : Retail

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Country : South Africa

I went yesterday to hire car for 2 weeks to HERTZ counter in JHB OR TAMBO airport The consultant was so arrogant ,He gave me a quote but when I asked him to explain to me for what I am paying he told me if I don't like it I can pay R10000 more This is totally unacceptable. He refused to give me his name. They don't have tags with names and their uniforms are dirty and not professional. I think that it should be done something about this person. After all my drama and horrible experience...

Category : Retail

(0) Replies

Country : South Africa

DISCHEM Sent my order to wrong address - refuse to correct it I ordered, as - I often do, because I am disabled & semi-bedridden - from Dischem Online & paid for it to be delivered at my home, since my mobility is very limited. I saw by accident that they put on the WRONG delivery address - when they got it perfectly right with my previous order - and e-mailed them about it twice to correct - with zero feedback. Then they gave RAM couriers this wrong address, which delivered it to the...

Category : Retail

(0) Replies

Country : South Africa

My name is Angela Dintshi; I’ve had Edgars insurance since 2015. On the 14.10.2017 I took my phone to Edgars Wonderpark for repairs and I was asked to sign a form and to leave my Phone as they were going to send it to their insurance Finrite. I was told the phone will take about 4/8 weeks to be fixed. After a week I phoned Finrite to check if they have received my phone and see if the claim was processed. I was told they were not going to fix it because the IMEI number on the clam form...

Category : Retail

(0) Replies

Country : South Africa

Never ever ever buy from Rochester Strubensvalley !! We ordered a bedroom-suite from Rochester.... I waited a month for it to be delivered. I had to sleep on the floor with bronchitus, because they never delivered as promised. Eventually (after I cancelled our deal telephonically) they delivered the suite, but they didn't deliver the side planks that connect the headboard with the foot-board. It is another 3 weeks later. Francina and Monica never return my calls. They are making promises...

Category : Retail

(0) Replies

Country : South Africa

Hi, Just interested to find out the legal route to take as concerns "prescribed debt" where validation for prescription has been interrupted by a ridiculous payment has been made in the 2nd year prescription is running.c In my instance R4.16 on one account 2 years after no payment and R4.70 also 2 years after no payments were made. In the first instance an eft payment was from an account not belonging to me andd in the 2nd a supposed in store payment. The retailers are interrupting...

Category : Retail

(0) Replies

Country : South Africa

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