Retail Complaints

i have similar cellphone complaints on an device that was offered by mrp . their policy is this [1] selling goods suitable for the South African market ..NO [2] honor the needs of your customer ..NO [3] honor your own policy including your 21 day ..NO [4] respect the customers private banking details ..NO [4] employ competent staff at customer care who can handle problems and not ignite them like a BEE staff member ..No [5] consider and respect a request from your customer ..NO . Friends ,...

Category : Retail

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Country : South Africa

On the 22 September 2017 I bought a Z2 cell phone from Ackermens of which I was told it have all the Apps that I needed, but to my surprise I tried downloading all the app which was in vein none was successful. Today on the 20 October I took back the cellphone to the sales lady by the name of Nelly whom I bought the cellphone from,she was so rude she didn't even have time to speak to me. It was as if I was at the shop to beg by I paid cash when buying that cellphone. The help that I need is...

Category : Retail

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Country : South Africa

Paid R16 000 of my hard earned money for a "leather" couch set. paid thousands for a extra extended warranty of 5 years and a year and a bit later when I wanted to claim they quote me almost R4000 to repair. I will go and drop the rest of the set off at their branch in Nelspruit and they will never ever see me or any of my family members or friends ever again. to make it worse I went to the store to report the problem on the couches the one day, they took my detail and I never heard from...

Category : Retail

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Country : South Africa

On the 28th August 2017 I made a payment of R 10000.00 from account ,account name Akwandekonke Trading(PTY)LTD to account number 10092546887 branch code 051001 at 17H30. As per my knowledge an account holder was Dzungamanzi Paper (PTY)LTD. I was paying for 100 boxes of typek each costed R 100.00. The transport cost was to be paid by them as they said that should you order be more than 100 boxes they will pay for you transport cost. On 01 September 2017 I paid R5000.00 using the same business...

Category : Retail

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Country : South Africa

admin officer did not want to approve an employee special leave for examination purpose. instead she was told that their seniors does wants everyone at work hence she was asked to bring her time table prior to her examination. she was booked in day before her examination but she decided to stay home and study.

Category : Retail

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Country : South Africa

On Tuesday 10th October I went to Game stores at N1 City, Goodwood,Cape Town to purchase a 32inch Samsung TV on special for R2999.After taking my particulars I was told I do not have a valid TV licence by the lady doing the authorisation.I told her I do have a licence and showed her the proof of payment.She told me my proof is worth nothing as her system shows I have no licence.I asked her to confirm with the SABC and she told me to call them myself.I then called the SABC from my cell and the...

Category : Retail

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Country : South Africa

I bought clothes to the value of R4292.43 on the 24th of September 2017. The amount immediately went down from my bank account and I was informed that the clothing would be delivered within 5 - 8 working days. It it is now the 14th of October 2017 and I haven't received a single item, not even an email with a delivery note or order number. I don't know WHAT to do.

Category : Retail

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Country : South Africa

I had a terrible service at shoe world protea glen , I was looking for a sizzle 11 , the guy said they don't ve after that he led me there standing and went at the k for long, and I stood there waiting for assistance because I decided to take another type of shoe. When he got back I was trying to tell him that why did he just leave without saying anything he started arguing with me.

Category : Retail

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Country : South Africa

I cancelled my lay-bye sales order 12568518 on the 16th September, not by choice because the store called me to say they no longer stock the product I lay-byed(I have no issues with that). The store promised 3 to 5 working days for the money to be refunded in my bank account and up until today l still have not received my money. The branch has made several follow up to the head office to release the money but still did not get any assistance. When l call the call center (reference number...

Category : Retail

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Country : South Africa

I have purchased a lounge sweet at Morkels Vanderbiljpark in July 2015, I am not happy with the service that I get at Morkels Vanderbijlpark. I started complaining with them in JANUARY 2017 that the back rest of the 3 seater was tearing and they logged a call for me for it to be fixed and the reference for that call is BR-GE 10012017-279. I went back a few months later and told them that the same 3 seater that was fixed has started to crack and the stitch on it was coming out they logged a...

Category : Retail

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Country : South Africa

I bought a perfume at Dischem three rivers for R630. The perfume doesn't last and the smell is not what I expected. I took the perfume to dischem with the complain. The manager told me that she will take the perfume to the supplier for tests, three weeks later i went to the shop or feedback. The manager was not there, when she called she said the supplier said its not a factory fault. On the 7th October, I received a call from the manager and she changed her story. The perfume is at the store...

Category : Retail

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Country : South Africa

Bought sofas for R45 400 in 2012 and managed to pay them in full that year but the same year there were problems so they give us a demo we still have it but they are all not genuine leather.

Category : Retail

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Country : South Africa

I bought couches for R45 400.00 in 2012. They were paid in full during that year.The same year we had problems with them so they ended up giving us a demo.Now we have fake leather couches , they are not genuine leather and I have paid R45 400 for them. My name is Funiwe Elisa Mofokeng from Welkom

Category : Retail

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Country : South Africa

they sold my late husband imitation leather couches saying it they are genuine leather we paid R45 400.00 i tried to tell since 2013 until they told me that the warranty is over if we wanted imitation we would have bought it for R10 000.00 i wanted genuine that is why we paid the more than 45 thousands

Category : Retail

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Country : South Africa

they sold my late husband imitation leather couches saying it they are genuine leather we paid R45 400.00 i tried to tell since 2ò13 until they told me that the warranty is over if we wanted imitation we would have bought it for R10 000.00 i wanted genuine that is why we paid the more than 45 thousands

Category : Retail

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Country : South Africa

On the 03 October I went to protea Glen ext 16 shoprite to withdraw money and on my side it showed dat the amount went through, but they said the amount it didn't went through on their side, they called a manager by the name of Gloria she said I will get my money the following day on the 04 October 2017 and when I get to the store to collect my money she wasn't there and I asked to speak with the senior manager and she told me dat Gloria didn't do her job right by informing the customer...

Category : Retail

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Country : South Africa

I have never experience such utter disgusting service from staff member at pep stores mamelodi in Pretoria. I normaly don't mind waiting in a long q's because pep stores has been part of my life all my life and I enjoyed buying my kids clothes there. this specific branch is enroute and convenient. however , every month end I experience the same problems month after months. the store is always busy but every time I notice that there is always just one or 2 cashier available with staff...

Category : Retail

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Country : South Africa

Dear sir/madam My name is Martina Thema I was really upset of the service I got from the picknpay at limpopo mall where by I asked a cashier if u could drawcash she said she dont have the amount I request I replied I don't mind waiting foras long as i could get the money she said no just go to the other Side of the shop I said why she just kept quite with a stinky attitude and I just walk to the other Side as Iam on my way I heard she was gossip with the security lady saying"if we don't have...

Category : Retail

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Country : South Africa

I purchased on Wed 27th September a Sta-soft offer of 4 refills and a 2L conditioner for advertised R99. I paid for it with other groceries. At home I checked the till slip and noted I had paid R168.95 (full normal price) for the items. I called the shop (Fourways Mall) and spoke with Charles and Emmanuel (2 managers). I gave them my till slip references and they promised to check and call me back. I told them the tills were obviously not programmed correctly. I never received the promised...

Category : Retail

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Country : South Africa

I bought a tv cash december on the 12 2016with extended guarantee which will expire in2020 in march 2017 my tv had a problem I reported the matter at ok furniture in Ermelo, it was only attended in August and now they are telling me that the screen is not covered. It was delivered not in the closed box and they told me that it was new just it was on display and I must pay R1200.00 for the tv I don't know why because when I buy they didn't tell me that the sreen is not covered .the name of...

Category : Retail

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Country : South Africa

I Purchased a Spartan Cricet bat Desember 2016 as a birthday gift for end desember. The bat was well prepared and was only used for the first time in April 2017 it was used in the first practice and the bottom of the bat cracked after a long struggle they agreed to fix the bat i got it back 2 weeks ago and on the second cricket match the handle of the bat cracked in half. Now they tell me the bat is to old and have to buy a new one.The bat has been used max 3 times is spartans cricket bats...

Category : Retail

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Country : South Africa

On Thursday the 28.09.2017 I went to CNA Brooklyn store to get an art book, they were busy changing the flow display and shelf, but I managed to get the type of book that I wanted with a help of one of the people who were working on Floor, I then took the book to the front counter and requested them to reserve the book for me as I was going to collect it later, when I went there later the book that I asked to be reserved was not there they did not reserve it for me I asked them to look for it...

Category : Retail

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Country : South Africa

Good day On the 19/08/2017 I purchased a Samsung J1 at at Pepcell in Diepkloof Square in Soweto. I was given a demo phone placed on display, I wasn't really concerned because I wanted was the phone. I made a purchase for it and was happy. 2 Weeks down the line my phone's battery was dead thereafter I charged it then lit it on. I discovered my phone had some pop up message on the screen stating "Safe mode". I battled to remove the error message because it was affecting all the Apps I had on...

Category : Retail

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Country : South Africa

Got such a bed service today at pick n pay fourways crossing. A lady named Zanela who was assisting me by the kiosk give me a bed service she told me trollies ain't allowed by the cigarette counter I then explain that I only have 3items with me she told me she doesn't how many items I've got,while she started by shouting at me by telling me I should follow the que, I told her I'm from the que she the started with the trolley issues. I told her but you've just help a white lady with a trolley...

Category : Retail

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Country : South Africa

Rented a car from Tempest last week. Made sure I refueled the car. I made sure the car's tank was full. When I returned the car I asked the assistant to check the car, he did and made a copy of my Airport BP slip to confirm refueling. He signed it off. I went to their office at the airport in Cape Town to confirm everything including refueling. I got my account a few days later and was charged for refueling service as well as refueling. I wrote to them but NO response. It happened a few times...

Category : Retail

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Country : South Africa

On the 15/09/17me and my freind went to bras n things woodland to buy lingerie as a gift for a friend theres a fat short dark lady shes very rude to her customers and she is soo aggressive.We decided to leave without buying any gift we couldnt stand her attitude and behaviour,she does'nt know how to deal with customers.We ended up going to bras and things Menlyn staff there are very friendly and welcoming they are so professional they know how to treat their customers.I will never go to bras...

Category : Retail

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Country : South Africa

I bought goods on the 19th of September and was told that they would be delivered within 48hrs but still this day I haven't received my goods.What really angers me is that I am the one doing follow up and it seems like they don't care and mind you I was also promised yesterday my goods which I waited for the whole day still nothing,I told Seri who was helping that I knock off late and that I asked for someone to be st home last week to wait for the delivery.My reference number is 29290

Category : Retail

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Country : South Africa

I was looking for a Denim Jacket so I decided to go and look @ Eddies clothing store in Pietermaritzburg opposite Game store in Commecial road. I found the jacket but it was fitted Funny to me as the Slieves was Short and it was little bit tight, just to confurm I then ask the Consultant if its a mans Jacket and they said Yes. So I bought a jacket. I wore it once and it was still Funny to me. I wore it yesterday and the girl loughed at me. When I asked them what's so funny? They said its my...

Category : Retail

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Country : South Africa

I would like to complain about how bad Lewis (Virginia) FreeState has handled the issue of replacing one of the couches that was broken upon delivery and submitted a complain by them in 11/12/2013. David at that time whom is or was the store manager said the unit will be replaced but only to find out its the same unit that was sent back. I've been waiting for my query to be resolve since then till now, even complained through Lewis Head Office. This issue is being held back so I just...

Category : Retail

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Country : South Africa

I went to shoprite attlyn to pay my dstv account so I was paying 2 dstv accounts one for 350 and the one 460 so I'm asking the cashier how much it is all together then she answered me then I told her the money confuses me can I give her 350 then 460 then she started shouting and swearing saying I should throw the money on the desk she doesn't care what I do with the money she said piss off her name is NOKUZOLA MONGO

Category : Retail

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Country : South Africa

Refund still not received for order 208454499. I do not want a store credit as I was disappointed with another order that didn't arrive for my 40th birthday party that order number was 203379499. Whoever are the company directors or shareholders are should be made aware of this device delivery failure . An email was sent to you to remedy the refund and noting done. I DO NOT WANT A STORE CREDIT . As I have no desire to purchase anything from your store My disappointment is just...

Category : Retail

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Country : South Africa

I bought a wedding dress from EUROBRIDE in Fourways. I was promised that I would get my dress in way enough time before my wedding. Firstly it arrived a month late from Europe and I was in no way informed. I finally called in to find out when they plan on calling me for a fitting , I was then told that there is more than enough time and. I finally went for my first fitting and my dress was way too big. They would, in no way accommodate me with fitting times that suited me but rather what...

Category : Retail

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Country : South Africa

Bought 2 Sinotec 32" TVs. One was in a box the other a demo, as they did not have another in box. No discount. On unwrapping the demo, noted a "smudge' on the surface, which on turing on the set was a web of cracks. Took item back & was told that it had been tested (not in my presence) and found to be fine. Implied that the problem was of my own making.

Category : Retail

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Country : South Africa

I bought a hisense phone at Ackerman's silverton, after two weeks it gave me problems so I took it back on the 25 july,they took the phone to repare it including the receipt.after 14 days they called me to come take my phone because it has been fixed and fine.when I got to the store my phone was still in the same condition not fixed so they took it back.so on the 18 September I went to the store to ask why am I still waiting?so they credit it and told me to look for another phone since that...

Category : Retail

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Country : South Africa

On the 9 September 2017 i asked my younger brother to withdraw cash forms at shoprite and two trasaction went through I call to check what going on he said the lady said it will reverse itself and it never came back so I went to my bank to find out when I got there they told me it was withdrawn on the 13 September 2017 i went back again to shoprite to check with them again the lady who was assisting me was lebo who set at the front she said that on that saturday they did balance their book...

Category : Retail

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Country : South Africa

I was at shoprite mmabatho returning an essential electric stove. I was assisted by a trainee manager by the name of sylvia tamako. She insulted me so bad. The stove had an electric fault and i bought it at mafikeng branch. First she wanted to send me back to shoprite mafikeng n secondly she shounted infront of other customers that my stove is dirty thats why it is damaged. Is this the kind service we get especially from a manager. Insulting a customer? Am so dissatisfied and angry

Category : Retail

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Country : South Africa

I struggle now for a week to place a order with Cola Cola and every time I phone they inform me they are on shut down and can't place any orders

Category : Retail

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Country : South Africa

4 years ago I received a settlement discount from Woolworths .I pd this amount the amount asked of me at the Woolworths store in Vangate thinking this was the end of it.I was assured by the consultant that this was the balance owed after receiving the discount from Woollies' get calls everyday from MBD claiming that I now owe Woolworths over R2000 as they have handed over my account. How disgusting is this. The more I explain to them what happened they say Woolworths says this is my balance...

Category : Retail

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Country : South Africa

On the 13/09/2017 unauthorised purchase was made on my account in the morning, at woolworths adderly street cape town then later same day I asked my wife to buy on my account.A supervisor by the name Herbert Jacobs said to her she can only buy for R300 not more than that because its not her card.When she was about to pay then Herbert came back to say his Admin manager Rene said she cant buy anymore.I called the manager myself asked why allowed the transaction or earlier that was not...

Category : Retail

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Country : South Africa

Purchased a gift for parent feb of this year from Macro Alberton to be delvered to a KZN address.The appliance held a fault which after a few inspections was confirmed.Contacted Macro ALBERTON for assistance and till this day have not heared from.Had to go into store to lodge complaint and conveniently was referred to the site in Durban who delivered appliance .I had to look at a replacement and once agreed new applicance was delivered and old picked up.A credit of R2000 was due to me but was...

Category : Retail

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Country : South Africa

I AM SICK AND TIRED OF FEEDING VODACOM MY MONEY THROUGH EITHER DATA OR AIRTIME. FOR THE PAST MONTHS MY AIRTIME HAS BEEN DISAPPEARING I THEN CALLED THE CALL CENTER AND THEY TOLD ME THAT I WAS SUBSCRIBED FOR 'SOMETHING' ( TAKE NOTE: THEY COULDN'T EVEN TELL ME WHAT IT WAS), THAT DEDUCTED DIFFERENT AMOUNTS EVERYDAY, FINE THEY UNSUBSCRIBED IT FOR ME.FROM THEN MY DATA STARTED DISAPPEARING AS WELL SO EVERY TIME I WOULD RECHARGE MY DATA AFTER 5 MINUTES I RECEIVE AN SMS THAT MY DATA HAS BEEN DEPLETED,...

Category : Retail

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Country : South Africa

I have ordered 1 pair of shoes from Franella already on the 7/9/2016. I have now contacted them many times. I have as yet not receive any shoes. For the past month I have also not received any reply on my queries. How is it possible to wait a year for 1 pair of shoes to be made!! They also refuse to pay the money back, although no service has been rendered that I paid for!! DO NOT BUY anything from this company, you will be dissapointed

Category : Retail

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Country : South Africa

Pressed in Time Laundry and SuperKleen Dry Cleaners stole my two brand new jackets I bought in the USA. Conveniently, only my sissy boy jeans (easily available in South Africa) were the only ones that were not stolen out of three pieces handed in for dry cleaning. Pressed In Time did not contact me to advise of the theft. When I went to collect my dry cleaning, Nombuso, the receptionist expressed shock on seeing me and then told me my jackets were stolen but my sissy boy jeans were not. I...

Category : Retail

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Country : South Africa

I can't wait for another 14 working days to get that money back,I need it as in yesterday I did not pay my child's fees and I made arrangements with the school to pay on the 15/09/2017 which I have no idea how I am going to pay now because sleep-masters is giving me a run around for my money that they took from my account after I have settled my debt with them

Category : Retail

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Country : South Africa

I settled my account with sleep-masters on the 10/09/2017 and on the 25/08/2017 they still debited the monthly installment that I was paying,I called the the same day and asked them to refund and they said the money has been reversed it will be in my account within 14 working days,today I called to find out when will I receive the money since it is the 14th day and they are telling me to take my bank statement and copy of ID to the store where I settled my account so that they can start the...

Category : Retail

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Country : South Africa

THIS HAS BEEN GOING ON SINCE MAY!!!! BUYMONDO I have emailed you many times and filled in "leave a message" on YOUR site - BUT AM STILL WAITING FOR YOU TO GET BACK TO ME. THE EMAIL I SENT YESTERDAY IN CASE YOU CANNOT FIND IT IN HUGE AMOUNT OF COMPLIANTS YOU MUST HAVE: I have sent numerus emails to Sherwin Gunpath & [email protected] and have yet to receive a reply to anything. I have been dealing with Sherwin who assured me this would all be sorted and cancelled months ago. IT...

Category : Retail

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Country : South Africa

I took out an account with rage two months ago. Made my two installment payments on my Capitec app. Received SMS after second month that my account is behind. Received no phone call been to the n1 city called the call centre emailed my bank statement to lebohgang and still have I never received any feedback! I just would like a call before interest is raised for a stupid reason

Category : Retail

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Country : South Africa

I ordered spares from Hirsh Hillcrest and had to pay upfront, the spares department told me I would be receiving the spares in 5 days time. I paid for them on the 29th August, 2017 Electrolux has not supplied the parts every time Jason Chetty phones Electrolux he is told a new story, computer down, person will try and look in the warehouse. ELECTROLUX has not supplied goods up to and including 12th September, 2017 NOT BAD SERVICE NO SERVICE

Category : Retail

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Country : South Africa

I HAVE SELLING AVON AND I WAS A SELLLEADER AND THEY DONE THINGS I DID NOT SIGN ANYTHING AND THEY DIMOTED MEIT IS A LADY CALLED SONJA ZEVENSTERSHE IS THE SELLEADER TO AND SHE DID IT I WANT HER TO BE DIMOTED

Category : Retail

(0) Replies

Country : South Africa

I ordered clothes from ioffer page on the 25 July and estimated delivery date was between 9-30 August. Track numbers are: 31818412922 RU752966583CN 31818375765

Category : Retail

(0) Replies

Country : South Africa

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