Retail Complaints

On the 27 of August 2017 around 2 pm , I sent my younger brother to shoprite to buy 2 loaves of bread with a R200 note,his change was supposed to be R189.60 because he also bot a plastic bag.But he only got R89.60, he did not notice that the change was short. He got to our flat and I didn't check the change,but later realized its short it was too late to go back to shoprite because it was Sunday they usually close early . Today he went there to tell them what happened , they are telling him...

Category : Retail

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Country : South Africa

I bought the car and I experienced problems with it since day one until it got breakdown on the fifth month and the dealership is not willing to take responsibility as if I've never informed them about the issue.

Category : Retail

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Country : South Africa

/D 8507070829086 CARD NUMBER 4127521034488903 Hi Transactions in questions are for the 25/08 at 14:55 for amounts of both R741.65 I was at spar mega city Umlazi trying to make transactions for this amount. They device kept kicking the transaction saying declined. I then asked cashier to not add cash back which was for R300 but just run transactions for the items only the transaction then went through fine for the amount of R441.65 When I went home trying to buy airtime via...

Category : Retail

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Country : South Africa

I was there Saturday the is a lady by the name Zodwa. she was more than the word rude to me. and when I asked for supervisor she told me she is a supervisor her self and later I find out that phumla is the person to talk to please akermans hire people who are willing to work and give the professional service to customer people like Rodney we can't come to a store with such people like zodwa

Category : Retail

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Country : South Africa

Needed to pay only one item with all those long queues the kiosk is not used but the cashier is just standing there nd doing nothing. What needs to happen in order for customers with singular products to be acknowledged? Express tills were long enough but nothing is done to lessen the pressure. Totally unacceptable. We are not taken seriously as customers we are taken for granted.

Category : Retail

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Country : South Africa

on the 24th August 2017 at around 18h30 I went to Spar with my daughter who is at Normies High School. She is busy with a school project in business studies. She needed help from a store manager about contracts eg rental or lease agreement. I approached the manager and I asked him if he can help my daughter with her school project. He replied" I'm very busy mem" not even time to listen what was the project about, I was so disappointed because our children are looking up to them to be managers...

Category : Retail

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Country : South Africa

I was having problems with my new cell phone. My second day of having it, it started freezing. Took it back to the store within the "seven day period" so they sent it to repairs. A week after my cell phone has been "repaired" its still freezing. I can not waste my time going in and out of store and my problem has not been solved. Was i not surpose to get a new cell phone as i took it back to the store in time?

Category : Retail

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Country : South Africa

Good day I have bought a TV from HiFi Corp Carnival Mall with an extended warranty.The TV stopped working about a month ago, the first time i took it to HiFi Corp i was told to take it home ,the repair agent(MASTER CARE) would collect it. It to me a week to get hold of master care,that collected the TV a week later(2nd week).i thought the service was great as on week three(3) i got the TV back. Was i mistaken as the TV worked for a week. I took the TV back to Hifi Corp on week...

Category : Retail

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Country : South Africa

I rushed from home knowing that edcon shops at a complex closes at 17h00 bt when i got there the shop was closed at 16h45.I knocked at the door and the security guard who was on duty just waved this handand said come tommorow...

Category : Retail

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Country : South Africa

I have purchased a bedroom suite on 19/06/2017 at Ok Furniture Dreams (057-3917770) for R6000.00 was on special original price R8999.00 They delivered a broken set on 24/06/2017. I've refused to take the set and referred the delivery guys back. After numerous calls between myself and store we came to the conclusion that I will take the broken set until they could deliver a new set. They've tried to deliver 3 sets after that which was all faulty. I had a discussion with their Regional Manager...

Category : Retail

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Country : South Africa

Sorbet Nails Cresta

Category : Retail

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Country : South Africa

My sister's dress fit nicely. bought a dress from they shop in joburg for my sister as a surprise, they reassure me that if it's not fitting i can bring it back, later they called me to check they fit...i mean very serious about their business as if i'm the only customer...

Category : Retail

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Country : South Africa

Just a cherry on top for this South African clothing brand, Zoerachel. these guys contacted me right through my order from the moment i indicated that im looking for a dress, the item came on time and fitted me perfectly

Category : Retail

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Country : South Africa

I have always received, great service from this clothing brand. one of the most important value about them is communication, and my parcel arrived just on time though it was last minute...i would recommeand them to everyone

Category : Retail

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Country : South Africa

I have been receiving messages that I must make a payment or face legal action. During June I went to Vereeniging branch to find out If am really owing as O was worried that maybe there is someone who opened the account using my personal information. I was told there is no record. The resent massage had a whatsapp number 0817322794 I saved the nuber and sent them massage but they didn't respond and ignored me as they were online. Few months ago I sent them an email they replied...

Category : Retail

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Country : South Africa

I want to lay complain with service I got today 24/08/2017 at Pep store in Kuruman Mall.I had to wait for salesperson to put my stuff at parcel counter no one helped.then I went in with my stuff out of nowhere sa─║eslady come and telling me she will follow me because we are not allowed to go in with the stuff I tell her we waited for help but no one came.she followed me around like a thief instead of taking my stuff to parcel counter.sshe was bragging that she will follow me while I was busy...

Category : Retail

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Country : South Africa

I was called by Rochester a while back, saying I do qualify for 0% interest. I went to the store Rochester - Roodepoort Strubens Valley and there was a big board saying 0% up to 12 months. I applied for the bed set but to my surprise there was no such thing as 0% interest , instead my application came back with R2000 interest and I was told to contact the Head Office and I was given the number. Few days back I saw an advert on Facebook about Rochester 0% interest, then I told them my story...

Category : Retail

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Country : South Africa

Mobile Talk on behalf of Telkom is going around selling a product claiming that Telkom is running a promotion for the first 1000 customers (on a 24 months contract) of their latest product called LTE Advanced or Advanced LTE, (with download speeds of up to 150 Mbps). The deal supposed deal consists of 2 Sim cards split as follows: Sim 1: - Huawei E5573 Router - Unlimited anytime data (that can be used for surfing and media streaming, etc.) Sim card 2: - Huawei P8 Lite 2017 (smart phone)...

Category : Retail

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Country : South Africa

I am regular customer of homechoice and have order a Russel hobbs kettle and slow cooker. Only a russel hobbs kettle and the 2 free gifts were sent, not the slow cooker. When I signed, my intention was that both items are in the box as they normally do, however the case was different this time. When I got home to open the box, only the kettle and gifts are there. This morning when I followed up telephonically, I am required to go do an affidavit before any follow-ups can be done on my case....

Category : Retail

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Country : South Africa

On the 23 August 3017 i went to truworths eastgate to buy a shirt but when I went to till I found a lady shouting the staff infront of the customers and I asked who is she they said it a store manager I was so dissapointed there way she was shouting at them and it was a white lady I will never went to that stop again

Category : Retail

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Country : South Africa

I made a purchase at foshinni world near Fox street in Johannesburg on the 28th of July. They told me their were offline and the lady in the store tried more than once to swipe my card. Before I leave the shop,two notification from the bank came through I show the lady she said it was going to be refused. On Monday I went to the bank,at the make they said at the shop they must give me back the money cause it wasn't reserved. The store manager was so rude when I get to the store he call the...

Category : Retail

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Country : South Africa

Went to pick n pay Norwood on the 22/08/2017 jst afta 14:00 to buy my lunch and I was assisted by the lady named ndamase(cashier).first of all she didn't greet me because she was buzy chatting with her friend From the other till.without greeting she asked if I have smart shopper and I said no n she continued to scan my goods n I paid, she gave me the receipt without saying thank you have a lovely day. And I asked her if she's nt gonna say thank since she didn't even say hello. She gave me...

Category : Retail

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Country : South Africa

I'm a loyal rage customer and I buy all my shoes at rage, but I've never and I mean never have I had such a bad quality shoe that cost me R500 and only lasted a month. So I bought a pair of leather boots in June at rage and to my disappointment the shoe wasn't of good quality as it looked and the amount they chared for the shoe. I only wore the shoe for a month and it looks like I've had the shoes for more than a year. Not even a 3 month old shoe looks as and as that boot. So I decided to go...

Category : Retail

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Country : South Africa

I have a THE FIX ACCOUNT, the charges since February are 1000,00. The payment lay in suspense as I made an error on the account and it took 4 months to rectify. Then they made the same error again No payments missed and I have to pay interest, cellphone and emails charges which you don't get DON DEAL THE TFG GROUP

Category : Retail

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Country : South Africa

I am very unhappy about Shoprite's product when ever someone buys food from them there's always one bad thing . yesterday I brought meat that's suppose to expire in September but the smell could tell its old and I only realized that when I was home your meat was rotten covered with spices because you knew the color changed because it was old

Category : Retail

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Country : South Africa

On the 18/08/2017 my wife Odette Sibinda went into the Jet Store in Lenasia Signet Terrace. Where she fell and injured her ankle due to some "features"which was laying on the ground(with no hazardous signage anywhere). The branch manager Mzwakhe Mazibuko logged an incident report # NOR6167 August17-204. An ambulance was dispatched after it was evident that there was an injury and also after much deliberation as the store manager wanted my wife to go see a doctor on her own and just bring him...

Category : Retail

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Country : South Africa

paid at the till the lady gave me short change and told me people forget and gave me an attitude when i asked for the manager they told ne ill wait.

Category : Retail

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Country : South Africa

I would like to lay my bad experience with the John Craig company for treating me like a fool after I've resigned from them.I sent them all the necessary documents on my withdrawal from the Alexander Forbes fund. I was informed that the claim will take 6 weeks before it pays out.After 6 weeks I called them just to do a follow up and apparently the lady who is dealing with the claim told me that she hasn't done them because she was too busy and she is just alone and she got lot to do alone.My...

Category : Retail

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Country : South Africa

I went to a rage store in Wonderpark, the factory. The state of the store is chaotic to say the least. Yes it is a factory store, however that is no excuse for shoes to be lying on top of each other and most of them not even paired. The staff is not helpful, I found one shoe that I liked & could not find the other. I asked the ladies in the store, about 5 of them, sitting and chatting. Their response was that I have to search the whole store, how ridiculous is that.

Category : Retail

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Country : South Africa

I've called RCS on the 27th May 17 and requested my settlement amount. The consultant Kaden on ref:170529002597 gave me a settlement amount of R 2479.70. Which I transferred to the Builders account. On the 19th June I emailed for a closure letter as the account paid up. Instead of receiving the letter to confirm account closed, I receive monthly statements as I am now in credit by R153.54. I email them to request my refund to close the account as they cannot close a account that has a balance...

Category : Retail

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Country : South Africa

On the 26/06/2017 I went to Mr Price in Promenade , Mitchell's plain. I paid for the goods with my check card, the cashier said there was something wrong and they not sure if the funds were received. Even though I showed them the sms that the money went out of my account. I went back there twice, the last time the manager wasn't available. I spoke to a lady by the name of Anthea, I should her that the funds never reversed. She said she received a email from the office stating that...

Category : Retail

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Country : South Africa

On the 15th of May 2017 I made an order of BRA+PANTS+BELT at mystyleshop ,which I paid R360 for all including the delivery. Was told it will take 5 to 10 working days . 15 days passed by with no feed back on my order and everytime when I ask about always get an email saying "Noms please update the customer" till today I havent received my order. on July i sent them an email regarding my refund ,they will reply with Nomsa please update the customer. Then one time received an email promising...

Category : Retail

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Country : South Africa

Hi forced to stand in queues to pay while their are tills not in operation

Category : Retail

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Country : South Africa

SPAR PLATINUM PARK POLOKWANE - CASHIER AND STORE MANAGER. UNACCEPTABLE SERVICES. HUMILIATING EXPERIENCE AT 10H00 SUNDAY MORNING. I WAS A LOYAL CLIENT SINCE OPENING OF THIS STORE, BUT AFTER THIS INCIDENT, WILL NOT VISIT SPAR PLATINUM PARK POLOKWANE AGAIN.

Category : Retail

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Country : South Africa

There is a cashier lady with dread logs, her name is on the attached slip. she sent my pregnant wife to a very long que when she only had one customer to assist. This was really wrong.

Category : Retail

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Country : South Africa

I went to range for exchange. I didn't have slip as the items where bought as gift I mention to noluthando that I will like to exchange then sum items that I don't have size will like it to be refunded on gift card since I have no slip. The lady by the name of princess who was by front door scream and say I cant make an exchange since I don't have original slip she went on saying range demand slip if u exchange clothes, I mention that it was gift, militants says I should go back to range that...

Category : Retail

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Country : South Africa

Earlier today I visited Rags and Lac (358 Jan Smuts Ave, Craighall Park) to inquire about selling 2nd hand clothes. I was told that I need to come back between Monday to Thursday - fair enough. I had one more inquiry about how the process works and the elderly white lady behind the till barked at me and gave me my marching orders. Very odd way to treat a potential customer.

Category : Retail

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Country : South Africa

During February 2017 i bought a Azumi IRO A5 Q cellphone from Ackermans. Three weeks ago the screen broke and I took it to them to get a quote for the replacement. After numerious visits to the Uitenhage store I still not have any response from them yet. I took the phone to other cellphone repair places and they informed me that they do not have parts for these phones. So now why does Ackermans sell phones that they are unable to repair and then dont even come back with an answer. I want to...

Category : Retail

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Country : South Africa

Extremely bad attitude received at DMF Carnival Mall from the Site Manager I bought items on 70%discount on Friday the 11th of August 2017. On Wednesday the 16th of August I returned the goods. Upon the goods for exchange the site Manager by the name of Leon, said she is not going to change the goods because they are on special. I was prepared to exchange the goods for a different size but the none of the sizes fit me well. I then requested to exchange for something else. She said she will...

Category : Retail

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Country : South Africa

First of all, Rage shouldn't have unfair policies or rather, unfair terms and conditions for any of their cheap, low, one-day wear foot items to begin with. I bought an ankle boot on Monday the 14th August, 2017. And returned it back to its store for exchange for a different design, or rather much more comfortable pair of boots than the one I had initially bought. The reason for an exchange was the fact that, the left boot had given me small cuts on my ankle as I had only worn it for no...

Category : Retail

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Country : South Africa

Vodacom debited my account on the 31st of May 2017 and then they decided to debit my account again on the 8th 8th of June 2017 so I have been trying to get help from their accounts department since the incident but no luck. I have dealt with Thabo Nkuna bat he couldn't help because Vodacom accounts department said that I owe them money. I even send through my bank statement 3 times to Vodacom team leaders but no luck. Now I recently sent my bank to Lilian one of the team leaders she was...

Category : Retail

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Country : South Africa

I bought waterproof mp3 player through bidorbuy from nicole store. When I tried to set it up it wasn't working. I contacted nicole store and was told to return the item and they would refund. I returned item on 29/6/2017 and was promised a refund. I queried again on 3/8/2017 and was promised a refund on that weekend. Another query on 14/8/2017 led to promised refund on 17/8/2017. Still nothing!!!!!

Category : Retail

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Country : South Africa

I bought waterproof mp3 player through bidorbuy from nicole store. When I tried to set it up it wasn't working. I contacted nicole store and was told to return the item and they would refund. I returned item on 29/6/2017 and was promised a refund. I queried again on 3/8/2017 and was promised a refund on that weekend. Another query on 14/8/2017 led to promised refund on 17/8/2017. Still nothing!!!!!

Category : Retail

(0) Replies

Country : South Africa

I placed an order and paid in full on the 10th of July 2017. Five weeks has passed since I placed the order,and I still have no clue when I will receive my order. The customer service is terrible, they take extremely long to reply to your e-mails, and every week they have a different excuse as to why they still cannot deliver. Not sure when I will hear from them or when I will receive my order. The other problem is you can only contact them via e-mail, there are no other contact details...

Category : Retail

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Country : South Africa

My wife paid of her account that was in arrears. Edgars decided to cancel her funeral plan because of account in arrears. When the account was paid up, they activated the funeral plan again without notice to the client. Now they stating that she owe them over R400 again. This is pathetic. No one can assist her in Afrikaans as we do have the right to be served in our language. If you ask me they are a lot of pathetic people in one place. Really, Edgars will take the responsibility to settle...

Category : Retail

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Country : South Africa

I have bought fish of R170 by Petmasters paul krugerstreet and pay by debitcard after 3 times ttying they said the payment did not go through, then I paid cash and left after arriving home my phone went off the R170 went off at my debit card I went back to petmasters and told him then they said I have to bring bankstatements in which I did and it shows it went off to petmaster then petmaster said I must wait 7 days I let 10 days pays when back again and lo luck the bank inform me if it went...

Category : Retail

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Country : South Africa

I went to open an account in Sports Scene store then to my surprise I was told I already have an account with them in Namibia of which I have never been to Namibia. I tried to follow up with the case with no success , I was told to make an affidavit of which I did and submit but Nothing was done from 2009 till this day. My name is Vusi Dlamini 0711294440.

Category : Retail

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Country : South Africa

I am extremely disappointed with Shoprite in Melmoth! I bought a 24 tablet box of Gaviscon today because i suffer from heartburn and indigestion. The box was R51.99. Only to find out that it was empty when i opened it to take the tablets. I am very disappointed, having paid so much money for an empty box :-(

Category : Retail

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Country : South Africa

I bought a mattrass for R4800 28/07/17 and started complaining about it from day one and now I'm not getting joy out of having problem resolved. written wattsups & email & phoned but its still takeing much to long and to me it feels wrong. date today 15/08/17.

Category : Retail

(0) Replies

Country : South Africa

I bought a bed comforter in a month or two. I am so disappointed on the quality, I have used it just for a week and has faded its colour and shows signs of tearing and have not washed it yet. They should have been trustworthy when they reduced the price.

Category : Retail

(0) Replies

Country : South Africa

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