Retail Complaints

I was in the store buying a cell phone so the lady who was assisting me by the name of precious didn't give me any attention,she was busy talking with her colleagues then after completing the transaction she didnt even give me a chance to ask questions about the phone she just put it on the till and called another customer while I was still on the till.was so disappointed.

Category : Retail

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Country : South Africa

Purchase effected, the business agreed to deliver the goods within 4 days, but its way past 7 days the manager keep on saying tomorrow, but the delivery does not come through.

Category : Retail

(0) Replies

Country : South Africa

I was at pep store 8023 White river on the 4 Sep to pay a DSTV that was already off. Since on the 2 Saturday the DSTV service was offline on the other shops. When I get there asked the cashier her name is Carol, she said I can't pay the DSTV because sometimes it's online, sometimes it's offline. Then I asked her to try it and she said the manager is complaining about the voids and the till rolls. Then I called someone asked her to ask for me to pay my DSTV to the manager. She replied we're...

Category : Retail

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Country : South Africa

On 25/08/2017 I order goods to the value of R6063.00. Order arrived on 01/09/2017 Had the order checked with my colleague due to being a big order Order short delivered: Luxurious Egyptian Cotton Embroidered Plain White Duvet Cover Organic Bowls: Checked again and found the bowls (ordered (2) sets was packed in a box (2nd set) as the first set was it the box not packed in a box..it was just placed in box. I then immediately called Unati- twice then Nazly then-emailed and contacted...

Category : Retail

(0) Replies

Country : South Africa

Yesterday at about 1 I bought a school bag. the manager of the shop never explained that they don't do refunds. today I returned the bag and she tells me that I can get my money back and she does not have to tell each and every customer that they will not get their money back. I have a witness her not explain to that I will not get my money and to the centre manager also heard that she never explained and she does not have to plain to the customers. I feel that it is unfair in this regard...

Category : Retail

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Country : South Africa

I owed Woolworths an unknown amount of money when I walked into Menlyn Park Woolworths on 10/06/2016 where I was given ARA's number to call as my account was handed over to them for collection.Since I was going to be settling the full account on the same day I was given a settlement balance of R14010.00 by ara of which I made an EFT payment shortly after the call from Standard bank to ABSA account no 4072263822 Ref No 600 785 018 373 4399. Since I was requested to e-mail the proof of payment...

Category : Retail

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Country : South Africa

I bought Magarine on Sunday only to find out that I can't use it to bake. Went back to store the next day was told if I came early morning they would have done the return for me. I had my till slip which shows I bought all from the same Pick n Pay family store in Meadowlands. Aim was to exchange and buy magarine which I can use to bake cakes, didn't even mind to pay in extra but the service I received was bad. What is the difference is I returned the goods midday or morning after all I had my...

Category : Retail

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Country : South Africa

HELLO PETER PLEASE KINDLY ASSIST ME I HAVE BOUGHT TWO TYRES FROM JACKS TYERES DUNLOP IN CLAIREWOOD DURBAN 11 JANUARY 2017 AND THE ONE TYRE GOT DAMAGED WHEN I SEND IT BACK TO THE STORE THEY REFUSING TO REPLACE ME WHILE I HAVE ALL THE INVOICES AND QUALIFY FOR THE WARRANTY BECAUSE ITS NOW WITHIN EIGHT MNTHS OF USING AFTER I HAVE PURCHASE AND THEY GIVING TWO YEARS WARRANTY THEY SAY WAS SUPPOSE TO REGISTER WITH CONTINENTAL ON THEIR WEBSITE I TOLD THEM ITS NOT ALL OF US WHO HAVE ACCESS ON INTERNET...

Category : Retail

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Country : South Africa

On the 04 Sep 2017 I went to a dischem store @ the Glen shopping centre to buy a few things. As I went to the till to pay I was assisted by Patricia Letlala, well firstly when I got to her till she never greeted me & in customer service u have greet your customers that's what you are taught 1st in training,, well I did not mind her not greeting me BUT my problem was when I handed her my card to make a payment she took it swiped it & the payment was successful,, when she was done with the...

Category : Retail

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Country : South Africa

I have done lay-by in May for 2600.00 I paid +600 for deposit. Last month I went to pay my lay-by in full so that I can get my takkies ivsendbmy daughter to go to pay they gave her the shoes but unfortunately the other size it was too small and they couldn't even advice me because they know more than me about the sizes my child is 13 any they gave me 13.5 but it was too small for her and the other takkies for other child it was so dirty and I phoned the shop about my complain and I told them...

Category : Retail

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Country : South Africa

I have being calling Edgars many time requesting them to cancel the SMS and Airtime Subscription on my account Up until now its not cancelled. What makes this matter even worse is that I have never even once received airtime from Edgars but still being billed up until now. The call centre does not offer any help regarding this problem. I need a resolution now. They charge Cell C airtime and I am with VODACOM!

Category : Retail

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Country : South Africa

On Friday, 1 September 2017, I went to Foschini in Ellof Street to buy make up. I even got a gift because I bought 2 products of Revlon make up.I did not receive a receipt after my purchase ans I did not notice. When I got to the lady who was signing slips she asked for the receipt I told her I did not have it, than she started swearing and she said we not going anywhere unless we give her the receipt, She even called the other security lady and told us to not let us out because and said we...

Category : Retail

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Country : South Africa

Was at Pep stores Sontonga mall in Katlehong today. After standing in a very long queue as I wanted to lay bye I was told by the teller that she doesn't do lay buys don't know whether something was wrong with her computer but I must wait for the next teller to assist me only for that teller to tell me that they don't do lay buys the week of month end as there are only 3 tills and it is too busy. I have been to other Pep stores over the month end period and have never experienced this. Why did...

Category : Retail

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Country : South Africa

I made an online order on the 19 August 2017. I paid for an economy delivery that was said to deliver within 5-7 working days. Its been over 10 "working" days now and still no delivery. I called Mr Price Home on Wednesday 30 August to enquire about my order and they told me its STILL in transit from Durban and would PROBABLY get delivered by latest Friday 1st September. Friday came and still no delivery. I called again Friday afternoon and the lady told me its in Bloemfontein with their...

Category : Retail

(0) Replies

Country : South Africa

I paid my monthly fee for Jan 2017 on the 3rd of Jan this year at the Bryan Park Shopping centre, but for some odd reason woolworths can't trace the payment. No one is willing to assist. I went to the store a couple of times and spoke to FIFI but nothing seems to be happening, I even called their call centre several times and spoke to PHUMEZA and still no one is willing to follow up and find out what happened, because the payment does reflect on my bank statement.

Category : Retail

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Country : South Africa

I went to shoprite Tsakane this morning to get a little grocery, the attitude i got from the employees was way out of line and so unprofessional. Starting from the shelfs Tsepiso looked at me as if i was naked and said "hello gay" i turned to him and said "sorry? What did u just say?" he looked at me in the eye and said it again "i said hello gay", i turned to the shelf and continued with my shopping, he then said "ahgh if you don't wanna talk then it's fine" he went. That was...

Category : Retail

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Country : South Africa

I inhaled dust and high noise pollution which increased my headache as I was at the pharmacy in need of medication. There is no signage of construction works and no precautionary measures taken into account during the construction in the store. The store manager and her assistance Mr. E Kotze were of no assistance to my concern. They indicated that Dis-Chem Head Office gave a go ahead to the contractor to do as they please even during peak hours of trading for the store.

Category : Retail

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Country : South Africa

Being a frindly paying customer, and caring about most of the friendly staff of Elsburg Spar. The staff got the instuction that they are not aload to talk to me anymore. Since it is where i take alot of my tranport clients to do shopping and where i do most of my own shopping. Its becoming an issue of bad service for and/or a personal thing, from a lady manager to a paying customer. Funny to see that the lady does not have issues with other people, making conversationwith the staff....

Category : Retail

(1) Replies

Country : South Africa

After buying 4 simcards trying to reca them by pep i have still not come right. The purposely reca your card wrong so that u have to buy a nother card. There excuse is you told the cashier u wanted a sim swap so she did not reca the card but if i call cel c the card is not reca'ed then thay have great time selling u another card do the same. I ended up buying 1sim card to swap and a other plain pay as u go sim Both not reca They can not be this stuped

Category : Retail

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Country : South Africa

After months of no delivery and empty promises i decided to ask for a refund. No response from them since then. This company is a scam

Category : Retail

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Country : South Africa

I am so angry and dissapoined about about the service I just received.it was about knooff time when I wanted to buy something and I wanted to fit it and I was told its about knockoff we cant allow you to fit. Like seriously spend fifteen minutes shopping annd after I selected the items I am told I cant fit. Imagine I am from wok tired and needed something for tomorrow morning and was not allowed to fit and now I left those clothes and I soooo wanted them....do something about it cause I wasnt...

Category : Retail

(1) Replies

Country : South Africa

On the 27 of August 2017 around 2 pm , I sent my younger brother to shoprite to buy 2 loaves of bread with a R200 note,his change was supposed to be R189.60 because he also bot a plastic bag.But he only got R89.60, he did not notice that the change was short. He got to our flat and I didn't check the change,but later realized its short it was too late to go back to shoprite because it was Sunday they usually close early . Today he went there to tell them what happened , they are telling him...

Category : Retail

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Country : South Africa

I bought the car and I experienced problems with it since day one until it got breakdown on the fifth month and the dealership is not willing to take responsibility as if I've never informed them about the issue.

Category : Retail

(0) Replies

Country : South Africa

/D 8507070829086 CARD NUMBER 4127521034488903 Hi Transactions in questions are for the 25/08 at 14:55 for amounts of both R741.65 I was at spar mega city Umlazi trying to make transactions for this amount. They device kept kicking the transaction saying declined. I then asked cashier to not add cash back which was for R300 but just run transactions for the items only the transaction then went through fine for the amount of R441.65 When I went home trying to buy airtime via...

Category : Retail

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Country : South Africa

I was there Saturday the is a lady by the name Zodwa. she was more than the word rude to me. and when I asked for supervisor she told me she is a supervisor her self and later I find out that phumla is the person to talk to please akermans hire people who are willing to work and give the professional service to customer people like Rodney we can't come to a store with such people like zodwa

Category : Retail

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Country : South Africa

Needed to pay only one item with all those long queues the kiosk is not used but the cashier is just standing there nd doing nothing. What needs to happen in order for customers with singular products to be acknowledged? Express tills were long enough but nothing is done to lessen the pressure. Totally unacceptable. We are not taken seriously as customers we are taken for granted.

Category : Retail

(0) Replies

Country : South Africa

on the 24th August 2017 at around 18h30 I went to Spar with my daughter who is at Normies High School. She is busy with a school project in business studies. She needed help from a store manager about contracts eg rental or lease agreement. I approached the manager and I asked him if he can help my daughter with her school project. He replied" I'm very busy mem" not even time to listen what was the project about, I was so disappointed because our children are looking up to them to be managers...

Category : Retail

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Country : South Africa

I was having problems with my new cell phone. My second day of having it, it started freezing. Took it back to the store within the "seven day period" so they sent it to repairs. A week after my cell phone has been "repaired" its still freezing. I can not waste my time going in and out of store and my problem has not been solved. Was i not surpose to get a new cell phone as i took it back to the store in time?

Category : Retail

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Country : South Africa

Good day I have bought a TV from HiFi Corp Carnival Mall with an extended warranty.The TV stopped working about a month ago, the first time i took it to HiFi Corp i was told to take it home ,the repair agent(MASTER CARE) would collect it. It to me a week to get hold of master care,that collected the TV a week later(2nd week).i thought the service was great as on week three(3) i got the TV back. Was i mistaken as the TV worked for a week. I took the TV back to Hifi Corp on week...

Category : Retail

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Country : South Africa

I rushed from home knowing that edcon shops at a complex closes at 17h00 bt when i got there the shop was closed at 16h45.I knocked at the door and the security guard who was on duty just waved this handand said come tommorow...

Category : Retail

(0) Replies

Country : South Africa

I have purchased a bedroom suite on 19/06/2017 at Ok Furniture Dreams (057-3917770) for R6000.00 was on special original price R8999.00 They delivered a broken set on 24/06/2017. I've refused to take the set and referred the delivery guys back. After numerous calls between myself and store we came to the conclusion that I will take the broken set until they could deliver a new set. They've tried to deliver 3 sets after that which was all faulty. I had a discussion with their Regional Manager...

Category : Retail

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Country : South Africa

Sorbet Nails Cresta

Category : Retail

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Country : South Africa

My sister's dress fit nicely. bought a dress from they shop in joburg for my sister as a surprise, they reassure me that if it's not fitting i can bring it back, later they called me to check they fit...i mean very serious about their business as if i'm the only customer...

Category : Retail

(0) Replies

Country : South Africa

Just a cherry on top for this South African clothing brand, Zoerachel. these guys contacted me right through my order from the moment i indicated that im looking for a dress, the item came on time and fitted me perfectly

Category : Retail

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Country : South Africa

I have always received, great service from this clothing brand. one of the most important value about them is communication, and my parcel arrived just on time though it was last minute...i would recommeand them to everyone

Category : Retail

(0) Replies

Country : South Africa

I have been receiving messages that I must make a payment or face legal action. During June I went to Vereeniging branch to find out If am really owing as O was worried that maybe there is someone who opened the account using my personal information. I was told there is no record. The resent massage had a whatsapp number 0817322794 I saved the nuber and sent them massage but they didn't respond and ignored me as they were online. Few months ago I sent them an email they replied...

Category : Retail

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Country : South Africa

I want to lay complain with service I got today 24/08/2017 at Pep store in Kuruman Mall.I had to wait for salesperson to put my stuff at parcel counter no one helped.then I went in with my stuff out of nowhere sa─║eslady come and telling me she will follow me because we are not allowed to go in with the stuff I tell her we waited for help but no one came.she followed me around like a thief instead of taking my stuff to parcel counter.sshe was bragging that she will follow me while I was busy...

Category : Retail

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Country : South Africa

I was called by Rochester a while back, saying I do qualify for 0% interest. I went to the store Rochester - Roodepoort Strubens Valley and there was a big board saying 0% up to 12 months. I applied for the bed set but to my surprise there was no such thing as 0% interest , instead my application came back with R2000 interest and I was told to contact the Head Office and I was given the number. Few days back I saw an advert on Facebook about Rochester 0% interest, then I told them my story...

Category : Retail

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Country : South Africa

Mobile Talk on behalf of Telkom is going around selling a product claiming that Telkom is running a promotion for the first 1000 customers (on a 24 months contract) of their latest product called LTE Advanced or Advanced LTE, (with download speeds of up to 150 Mbps). The deal supposed deal consists of 2 Sim cards split as follows: Sim 1: - Huawei E5573 Router - Unlimited anytime data (that can be used for surfing and media streaming, etc.) Sim card 2: - Huawei P8 Lite 2017 (smart phone)...

Category : Retail

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Country : South Africa

I am regular customer of homechoice and have order a Russel hobbs kettle and slow cooker. Only a russel hobbs kettle and the 2 free gifts were sent, not the slow cooker. When I signed, my intention was that both items are in the box as they normally do, however the case was different this time. When I got home to open the box, only the kettle and gifts are there. This morning when I followed up telephonically, I am required to go do an affidavit before any follow-ups can be done on my case....

Category : Retail

(0) Replies

Country : South Africa

On the 23 August 3017 i went to truworths eastgate to buy a shirt but when I went to till I found a lady shouting the staff infront of the customers and I asked who is she they said it a store manager I was so dissapointed there way she was shouting at them and it was a white lady I will never went to that stop again

Category : Retail

(0) Replies

Country : South Africa

I made a purchase at foshinni world near Fox street in Johannesburg on the 28th of July. They told me their were offline and the lady in the store tried more than once to swipe my card. Before I leave the shop,two notification from the bank came through I show the lady she said it was going to be refused. On Monday I went to the bank,at the make they said at the shop they must give me back the money cause it wasn't reserved. The store manager was so rude when I get to the store he call the...

Category : Retail

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Country : South Africa

Went to pick n pay Norwood on the 22/08/2017 jst afta 14:00 to buy my lunch and I was assisted by the lady named ndamase(cashier).first of all she didn't greet me because she was buzy chatting with her friend From the other till.without greeting she asked if I have smart shopper and I said no n she continued to scan my goods n I paid, she gave me the receipt without saying thank you have a lovely day. And I asked her if she's nt gonna say thank since she didn't even say hello. She gave me...

Category : Retail

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Country : South Africa

I'm a loyal rage customer and I buy all my shoes at rage, but I've never and I mean never have I had such a bad quality shoe that cost me R500 and only lasted a month. So I bought a pair of leather boots in June at rage and to my disappointment the shoe wasn't of good quality as it looked and the amount they chared for the shoe. I only wore the shoe for a month and it looks like I've had the shoes for more than a year. Not even a 3 month old shoe looks as and as that boot. So I decided to go...

Category : Retail

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Country : South Africa

I have a THE FIX ACCOUNT, the charges since February are 1000,00. The payment lay in suspense as I made an error on the account and it took 4 months to rectify. Then they made the same error again No payments missed and I have to pay interest, cellphone and emails charges which you don't get DON DEAL THE TFG GROUP

Category : Retail

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Country : South Africa

I am very unhappy about Shoprite's product when ever someone buys food from them there's always one bad thing . yesterday I brought meat that's suppose to expire in September but the smell could tell its old and I only realized that when I was home your meat was rotten covered with spices because you knew the color changed because it was old

Category : Retail

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Country : South Africa

On the 18/08/2017 my wife Odette Sibinda went into the Jet Store in Lenasia Signet Terrace. Where she fell and injured her ankle due to some "features"which was laying on the ground(with no hazardous signage anywhere). The branch manager Mzwakhe Mazibuko logged an incident report # NOR6167 August17-204. An ambulance was dispatched after it was evident that there was an injury and also after much deliberation as the store manager wanted my wife to go see a doctor on her own and just bring him...

Category : Retail

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Country : South Africa

paid at the till the lady gave me short change and told me people forget and gave me an attitude when i asked for the manager they told ne ill wait.

Category : Retail

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Country : South Africa

I would like to lay my bad experience with the John Craig company for treating me like a fool after I've resigned from them.I sent them all the necessary documents on my withdrawal from the Alexander Forbes fund. I was informed that the claim will take 6 weeks before it pays out.After 6 weeks I called them just to do a follow up and apparently the lady who is dealing with the claim told me that she hasn't done them because she was too busy and she is just alone and she got lot to do alone.My...

Category : Retail

(0) Replies

Country : South Africa

I went to a rage store in Wonderpark, the factory. The state of the store is chaotic to say the least. Yes it is a factory store, however that is no excuse for shoes to be lying on top of each other and most of them not even paired. The staff is not helpful, I found one shoe that I liked & could not find the other. I asked the ladies in the store, about 5 of them, sitting and chatting. Their response was that I have to search the whole store, how ridiculous is that.

Category : Retail

(0) Replies

Country : South Africa

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