Satellite Services Complaints

Been a client of Altech Netstar for +- 2 years, few months ago tried to put a unit in my wifes car since i allredy have two other units in two other vehicles, had appointments made to fit the unit on two different dates, needless to say they never piched to do the installation after we had to take leave for the 2 days on seperate dates , no one ever called to apologise or to inform us that the installation can not take place. I cancelled the unit. Then few months later i decide to try the...

Category : Satellite Services

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Country : South Africa

MY DEBIT ORDERS WITH DSTV ARE ALWAYS NOT CHARGED THE WAY WE AGREED, SOMETIMES THEY ARE NOT CHARGING ME FOR MY EXPLORA SERVICE AND AT THE END IT IS LIKE I AM THE ONE AT FAULT AND ALWAYS WHEN I CALL I GOT THIS INCOMPETENT CONSULTANT AND THEY ARE TAKING ME FROM PILLAR TO POST AND EVEN THEIR MANAGERS THEY ARE NOT GIVING ME THE RIGHT ANSWERS AND I THINK SOMETIMES THEY DO FORGET THAT WE DO PAY THEM AND IF NOT SOMETIMES THEY CUT THE SERVICES AND NOW I AM FED UP I DO NOT WANT ANYTHING TO DO WITH...

Category : Satellite Services

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Country : South Africa

On the 05 july 2017 I made a payment via eft and the 09 july 2017 the account was disconnected, I call and was told to email the proof of payment and I did send on the 10 july 2017. I called and was reconnected but every week the dstv will be disconnected and I will call and will be told that I did pay and I will ask them check their emails as I did send the email more than once. Their will reconnect and disconnect in a week, will call and their started tell that yes their see the email,...

Category : Satellite Services

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Country : South Africa

We cancelled our DSTV with Multichoice and give more than a month's notice in June 2017 and again in July 2017 as requested by Multichoice. So the signal was cut on 26 July 2017, but still the debit order went of end of July 2017. And mid August Multichoice ask for another payment. After several phone calls and a lot of e-mails the matter is still not resolved. Each time you call you spoke to a different person and everyone say they will make a note but still we are getting nowhere....

Category : Satellite Services

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Country : South Africa

I can't me home from work wanting to watch TV only to find there is no signal but I have dual view to my surprise the secondary decoder has signal and the power people outside are enjoying their programs. When logging in to self service it was useless.so now my family and I can't enjoy a service we pay for??????.

Category : Satellite Services

(0) Replies

Country : South Africa

After price last year august, ive had endless problems with dstv. I have been a customer for years and never defaulted. Ive been overcharged which eventually i gave up and paid what ever they wanted. So i chose to make manual payments every month cos i know they will mess uo my debit order amount again. Now i still receive smss saying im in arrears yet apparently they did not mive my payments to the correct account. The solution i get is that i need yo phone them every month after payment to...

Category : Satellite Services

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Country : South Africa

I have applied for the exploration on price lock which was approved. My service was activated on 11 august, but till date I have not received it. I have phone dstv almost 8 times this last 11 days. No explora. They are unprofessional and steel money from clients, by deducting money without providing.the goods. Dstv you should feel ashamed.

Category : Satellite Services

(0) Replies

Country : South Africa

I have applied for the exploration on price lock which was approved. My service was activated on 11 august, but till date I have not received it. I have phone dstv almost 8 times this last 11 days. No explora. They are unprofessional and steel money from clients, by deducting money without providing.the goods. Dstv you should feel ashamed.

Category : Satellite Services

(0) Replies

Country : South Africa

On 13 August I complained about DSTV service (2-2327082). I received an apology from them, but on Saterday 19 August, before I could even call them, the notified me that my service is disconnected because my account has not been paid, although they assured me that I have an credit of R1400 on my account. I am out of heart and out of plans. The only solution seams to me that I must cancel my contract, as Multichoice does not value their customers!!!

Category : Satellite Services

(0) Replies

Country : South Africa

Tracker is deducting my money but their device is not working and so they cannot pick up as to where is my car. I want a refund because they said that they cannog see and it has been for more than 3 years now. I want all the monthly instalments that I paid whilst it was out of use.

Category : Satellite Services

(0) Replies

Country : South Africa

Payment made in July, proof of payment sent and still not able to get them to allocate my payment. Spent hours on the phone trying to get this sorted out and still no closer to a result.

Category : Satellite Services

(1) Replies

Country : South Africa

I have been paying Dstv account that was cancelled more than a year ago I have reported the matter but still the is not resolved instead they have suspended my subscription I spoken to 2 consultants by the names of Queen Tshabalala and Jabulile Khumalo and they both promised me one thing that they will solve the matter and refund my money an dstill to date I have not received any feedback from them

Category : Satellite Services

(0) Replies

Country : South Africa

I have been struggling for a year to sory out my walka. I moved in with my daughter and cancelled my dstv and just kept my walka. I had always had mnet but since i moved i had the other chanels except mnet. I contacted multichoice because it kept giving me an E16/4 error. After several calls and a visit to multichoice they finally told me it was because i did not have a premium package in my name and that i should do a change of ownership onto my daughters name. I did this and had to...

Category : Satellite Services

(0) Replies

Country : South Africa

I have been struggling for a year to sory out my walka. I moved in with my daughter and cancelled my dstv and just kept my walka. I had always had mnet but since i moved i had the other chanels except mnet. I contacted multichoice because it kept giving me an E16/4 error. After several calls and a visit to multichoice they finally told me it was because i did not have a premium package in my name and that i should do a change of ownership onto my daughters name. I did this and had to...

Category : Satellite Services

(0) Replies

Country : South Africa

oncall technicians - DSTV installations I simple task to swap a decoder and couldn't even be done properly or tuned in Promised since 4:00pm that they would come and sort everything out - never pitched and on trying to call the "24 hour" service it went to voice mail, which is also false advertising, paid out R450 = R50 tip for a call out !!!! total of R1000,00 with 2 points not working - I would steer clear of this crowd they don't have a clue !!!! and now that they have my money they...

Category : Satellite Services

(1) Replies

Country : South Africa

oncall technicians - DSTV installations I simple task to swap a decoder and couldn't even be done properly or tuned in Promised since 4:00pm that they would come and sort everything out - never pitched and on trying to call the "24 hour" service it went to voice mail, which is also false advertising, paid out R450 = R50 tip for a call out !!!! total of R1000,00 with 2 points not working - I would steer clear of this crowd they don't have a clue !!!! and now that they have my money they...

Category : Satellite Services

(1) Replies

Country : South Africa

oncall technicians - DSTV installations I simple task to swap a decoder and couldn't even be done properly or tuned in Promised since 4:00pm that they would come and sort everything out - never pitched and on trying to call the "24 hour" service it went to voice mail, which is also false advertising, paid out R450 = R50 tip for a call out !!!! total of R1000,00 with 2 points not working - I would steer clear of this crowd they don't have a clue !!!! and now that they have my money they...

Category : Satellite Services

(1) Replies

Country : South Africa

In July my partner was told to pay R885 which he queried but ended up paying because he wasnt getting any proper explanation.on july 19 I went into a walk in centre in chatsworth,where first I was told we have 2 decorders which we dont have and was told that we upgraded to premium package which we never did,but eventually was promised that all will be cancelled and the extra charge reversed and credited for the ff month.on 31 july the service got suspended without any notification,I called...

Category : Satellite Services

(0) Replies

Country : South Africa

My PVR Decoder which is a xtra view linked to the Explora just stopped working. As it is insured I took it to the DSTV Customer Service Centre in Randburg and was replaced with the same. I got home the same problem persisted and we called an Installer who after calling the customer service line, spending R100 of airtime and almost 3 hours of fiddling concluded that the replacement instrument was not adequate. We have now driven around from Joburg East to West bringing along the Explora as...

Category : Satellite Services

(1) Replies

Country : South Africa

I have phoned them numerous times and they keep on escalating my request but I get no joy or feedback from them now they deduct money from my account more than what they should, they will send a installer to me but after two months I have not even had a phone call from one of their installers, I think their service is poor no wonder a person gets angry, they force you to get upset and rude.

Category : Satellite Services

(1) Replies

Country : South Africa

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