Satellite Services Complaints

I paid my dstv subscription last month 27/02/2017 through online banking like i have been doing ever since i got my dish. The first week of march my account got suspended i called them to find out why i was told i did not pay i told them i paid i even emailed them my bank statement as proof, it was rejected went to the bank to get the proof for that specific transaction email it to them but they kept disconnecting me every time they disconnect i will call them be told to email the proof and...

Category : Satellite Services

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Country : South Africa

What a service that we get from multi choice,every month I pay my monthly instalment that I normally pay,this month multichoice cut my services after I paid telling me that my account it's overdue cos I owe insurance which I requested long time ago sometime in October last year to be cancelled and it keep on going on in my account.I called again and they told me that I need to pay again and I told them I'm not paying anything again and they will activated my account again and after 5 days...

Category : Satellite Services

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Country : South Africa

I am so disappointed in multichoice i am first time user but the service i am getting is very crappy.. I purchased dstv on the 1st of feb i called in on the 2nd to get it activated the lady form call center told me the debit will start from the 2nd of march i told her im gonna get a staff account she said no problem that. I got the staff account and then two later my dstv was cut off i payed 401.65 as per the sms that was sent to me. even after that i has to call again to get it activated and...

Category : Satellite Services

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Country : South Africa

Having puschased an Openviewhd decoder 4 days ago, I can still not watch anything. The call centre for this product dont answer and all other avenues dont work either. Game should take responsibility for the sale of this product. Every review I see is negative and the public are at a loss for an answer!

Category : Satellite Services

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Country : South Africa

Dear Hello Peter We bought a Dstv at Hi-Fi corporation and was told the smart is in the box, we should phone for installer.I phone on behalf of my husband because the account is on his name. I explain to the consultant who assist me that we want an extra view. She told once the dish is installed we should phone in, so they can activate the extra view. She gave me two numbers to phone guys that does dish installation. I managed to get hold of one guy and we spoke I explained to him where...

Category : Satellite Services

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Country : South Africa

I have been at multichoice Newton Park Port Elizabeth on 08 Feb 2017 because my hd pvr was rebooting itself or it was just hanging. I could not watch any recordings nor could I delete any recordings. They replaced my hd pvr with a refurbished hd pvr and it also rebooted itself. I required why I get a refurbished hd pvr, they informed me that is the policy of the insurance company.  I feel that I am a paying my premiums every month and for insurance to replace my pvr with a...

Category : Satellite Services

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Country : South Africa

I bought decoder from OK in Mafikeng on the 5th January 2017.Part of the package include installation. Redibone agency was the one installing the decoder. It was installed three weeks later.Since installation the reception is bad; view is completely blurred. Some channels are not available at all even though paid for. It has been three weeks Redibone agency said they are coming to sort it out but they never arrive. They give me lots of excuses for not coming.

Category : Satellite Services

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Country : South Africa

I had tracker in my car for about 5 years and in my Nissan Ldv for about 2 years. One Sunday I decided to call to see if they know where my vehicle is as that is what they have requested us to do. I phoned and never got any help. I had to wait till the next morning. I phoned again and never got any responds. On the Thursday I phoned again and was rude and upset. I cancelled my policy. They tried every thing to convince me to stay. The following week I got an e-mail that I have to take my...

Category : Satellite Services

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Country : South Africa

MTN complaint I have had my contract with Auto Page for +- 14 years - MTN took the Auto Page customers over a few months ago. Ever since MTN took the contract over we have had endless trouble - they added things on my account - I launched a query - MTN did not respond at all only by suspending my telephone. I launched many many complaints and queries with NO RESPONSE FROM MTN. What is very unfair is the fact that my telephone has been suspended for 3 months on which I still have to pay...

Category : Satellite Services

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Country : South Africa

On the 06th of December I had my DSTV repaired as my extra view was not working - Crystal Clear Installations was called out - the person who came out was Chris........ it cost me an arm and a leg which I could not afford as they convinced me to replace my dish as they felt it needed upgrading - total cost R 30000.00 - the extra view is still not working - after several calls for 2 weeks ( now going in for the 3rd)each time they would promise to come out and thus far NOTHING!!!! shocking and...

Category : Satellite Services

(1) Replies

Country : South Africa

I had paid my premium early but they still debited my account and caused me to run into extra fees from my bank. when i called and asked that one amount be refunded they agreed to and subsequently did so. Thereafter i came to know both amounts were returned and my services were cancelled. I called again and spoke to numerous people who all said they cant help me and that they do not have the option to reverse the amount for my premuim. My services are still cancelled and they also are are...

Category : Satellite Services

(0) Replies

Country : South Africa

I have changed the debit order details on my account in September 2016. Since then my service has been suspended every month as Multichoice insists on debitting the wrong account. I have called in numerous times to fix this. All the consultants i have spoken to has assured me that it has been changed on the system. Once again i wake up to find my service suspended. This is causing me inconvenience because multichoice cannot get their house in order. This is pathetic and i am just gatvol

Category : Satellite Services

(1) Replies

Country : South Africa

i called multichoice today at 02;45 On friday the 23rd asking to be reconnected as we had missed a payment, the consultant was very rude to me, i answered all the security queations she asked correctly and asked me to provide her with an old number that was registed when opened an account with multichoice, i told her it was old but i did know it was a cell c number just that i dont recal it, so she bassically said she wont reconect me be cause of this number, so i paid 400 yesteday which she...

Category : Satellite Services

(0) Replies

Country : South Africa

Sun 18 Dec visit Multichoice Digiworld in Mondeor to enquire about 3rd viewing. Tell them what I've got and they sell me an HD 4U decoder, cables and splitter at R1600. Tues 20 Dec installers arrive, no can't install I need conduit and they leave. Spend another R400 and lay the conduit myself. Try calling Digiworld no less than 9 times - no answer. Drive to Digiworld and arrange installation. Dec 21 installers arrive, install (sloppy to say the least) and tell me to call Multichoice to get...

Category : Satellite Services

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Country : South Africa

The advert installed in 2to4 days is all lies for the explora.It can take 7 days for the courier to deliver your decoder and then god knows how long after that to have it installed.The advert is nonsense - the deal flawed

Category : Satellite Services

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Country : South Africa

I bought my decoder Thursday 15 December 2016, and I followed all the instruction...I phoned call centre and I was told it's activated...to this day only chanell 100 us playing..I wasted my airtime even today I called and my airtime is finish couldn't hold further. If I can I will return it back to GAME stores and be refunded..

Category : Satellite Services

(0) Replies

Country : South Africa

After being promised delivery and receiving an sms that my new explora was being dispatched, It took me more than a week to telephonically reach On Air only to be told that there is no stock and I would receive my new decoder mid Jan 2017. Firstly why sell these specials and make consumers a promise that you can not keep? secondly, Why send out sms notification that stock has been dispatched when it is all a LIE??? Really bad service and I DO NOT recommend that anyone should buy your bullshit...

Category : Satellite Services

(0) Replies

Country : South Africa

Need a prove of purchase on contract phone . Apparently nobody at vodacom can help me.If they answer the phone they start transferring you from one department to the other and back.Spend hours on the phone for nothing.

Category : Satellite Services

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Country : South Africa

On the 30th Nov 2016 I bought a dstv decoder with installation at pepcell Jane furse, but when they must come to install they tell me about R150.00 that I must pay whereas the distance is not over 25km. I called the installers around Jane furse and they say R150.00, even the lady from pep told me about R150.00. I was so surprised when they told me that, I then realize that people from the rural areas are not treated the same as the ones at suburbs you won't struggle, the other installer even...

Category : Satellite Services

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Country : South Africa

It's been 3 months that I have had a bad connection with my DSTV. Took my decoder for testing on numerous occasions and still it is not sorted. I have rebooted and had an accredited installer who came to my house on numerous occasions to check if it was connected in a proper way and they'll charge me R300 everytime they come to my house and still nothing has changed. I have had it with bad costumer service I'm even thinking of cancelling it period

Category : Satellite Services

(0) Replies

Country : South Africa