Satellite Services Complaints

I have been paying my DSTV on the 14th past 4 months,however every month on the 5th our services would be suspended. Tried to change my payment date from 31st to 15 via email, it was not changed. On th 31/07/18 I received a notification to pay and I called them to confirm the new date, they charged me extra R180 only to change to the new date. My last payment was on the 14th July but my services were suspended again today 05/08. i have been using their services only for 2 weeks monthly and...

Category : Satellite Services

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Country : South Africa

I went to the doctor yesterday for sickness that i had.she checked me ,tell am must come back today which is today 02.07 for appointment of 8am,i went there early on 8:03 i saw doctors car park at the front garage i knocked at there door no respond at i called landline phone was ring by it own i want to a car gate was little bit opened i hooter the car bell no one the,checked trading hours on the gate trading hours was 09am opened 6pm closed i went back home am not staying far from doctor.I...

Category : Satellite Services

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Country : South Africa

I was misled by On Air Tv representative into thinking that they are one entity with DSTV. She told me they have a special for 2 Explora DSTV for R119 per month each for 24 months. Only to realise that the 2 are different entities, so now each will be charging their subscription.

Category : Satellite Services

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Country : South Africa

Good morning, I have been misled by On air TV representative into thinking that they are part of DSTV Multichoice. They had a special for 2 decorders going for R119 each for 24 months. Only to find out that this are actually two entities DSTV has got their own subscription and also On air TV will also charge their own subscription.

Category : Satellite Services

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Country : South Africa

I took a contract with On Ait TV and was promised as part of the deal an installer would be sent. The units were delivered, but no installer ever came despite several follow-ups and promises. I continued to pay the bill for a while hoping that at some point an installer would be sent until I phoned them and told them I would stop paying and was cancelling the contract. They said they would send a courier to collect their stuff and they again never sent anyone. Some time letter I started...

Category : Satellite Services

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Country : South Africa

I took a contract with one of your sales persons about a year ago. Although units were delivered to my house the promised installer never came. I followed up on several occasions, and was promised it would be resolved but no one came to install. I continued to pay the bill hoping that at some point an installer would be sent. I eventually notified your consultant that I would instead take a different deal if an installer was not sent as promised. The unit was never used and is still in its...

Category : Satellite Services

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Country : South Africa

The installer assigned to me is very unprofessional and unreliable, yesterday when I called him he said he will send someone to come and install but to no avail, the person did not even have the decency to call and postpone, I called him again this morning and he told me that someone came to my apartment yet they did not, even the security guard and the caretaker can attest that nobody came as I had alerted them as per the rules of the flat. He also told me that his not in Gauteng and that he...

Category : Satellite Services

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Country : South Africa

On 03 May 2018 we have made a payment of R9000-00 towards our DSTV account in error. I have contacted them on 04 May 2018 on which Karabo Tlhabadira advised me that I must forward the the proof of payment together with my ID & bank statement & then they will refund me an amount of R8052-53 lees the monthly subscription of R947-47. On Friday 11 May 2018 they have requested a letter to confirm my banking details as the DSTV account is in my husbands name but we make the payments from my account...

Category : Satellite Services

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Country : South Africa

I am being billed for service I did not receive from the service provider long after I requested termination of service and removal of the device from my vehicle. This service provider is now threatening legal actions against me though they never revert to me every time I communicate my matter with them even after leaving countless messages with their operators at their consumer help line. Please see copy of one of my email messages to them for your further attention. Good day Kindly...

Category : Satellite Services

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Country : South Africa

we had no telkom ADSL service for 6 weeks ..3 faults request with no results....just told there is no probelm....called faults and was helped to configure the setting and the both 1 hour long calls had no results....was told will send someone out...yes...they sent someone out without informing us the time...no one is at home during the day..WHY..was I not called...then sent a message it has been fixed.and rate our service..which ..STILL NO INTERNET...but the worst service came from the...

Category : Satellite Services

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Country : South Africa

Multichoice migrated all MNet Analogue customers to Digital. They sent an installer to my house to install the new Decoder and Arial which has not been working as it is supposed to since inception. After daily emails and calls we were sent from different service centres to the Randburg Head Office who first confirmed that they can exchange the decoder and after travelling all the way there, they inform us that WE need to get the installer back to exchange the decoder. WE DONT EVEN KNOW WHO...

Category : Satellite Services

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Country : South Africa

Altech Netstar is ripping people's money it is under hugh competion with other tracking companies,even if their device is been taken off your car and you cancel but after some few years they come back and tell you that the Mohamed tundra that gave you procedure for cancellation is no longer working with them only Mohamed Ozzie,he don't have your documents but he knows that you owe the company. Altech Netstar must fall....

Category : Satellite Services

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Country : South Africa

Altech Netstar is ripping people's money, you cancel the deal and they take off their device after a year or two they put you to credit works that you owe them,during 2 years no call from them,no deductions made but Credit Works will be on their side because them too their after money.Altech must fall.....

Category : Satellite Services

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Country : South Africa

I hired the company to do an installation of and additional Dstv decoder agreed to a set price and then when they did come the next day they wanted to charge me R18 per meter for the tv ca or which is like R120 a meter. I got so upset I kicked them out of my home and paid their labour. Absolutely insane with the pricing and wouldn’t even budge to accept that they are cheating people. Dispicable and very horrible service.

Category : Satellite Services

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Country : South Africa

I have as serious concern about Multichoice with the employers they have. They are busy selling lies to the customers. I was called in December with an Explora contract but the lady sold lies to me. she said it is initionally sold on the compact contract but once I install it I can upgrade at any time. in her saying all that I took the contract but ever since then I have been experiencing marital problems in my home. My husband is very upset as he can now not view the 207 channel and none...

Category : Satellite Services

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Country : South Africa

Every month I pay my service by EFT but occasionally, multichoice disconnect my service claiming that I haven't paid. They would request proof of payment and after receiving it, they would still disconnect and their reason is that, "they can't locate the payment".Is it really possible that payment would be untraceable even if it has a reference number? When I complain, they open it for few days, add re-connection fee to the bill and then disconnect it after a few days again. This is...

Category : Satellite Services

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Country : South Africa

Multichoice allows anyone who calls in, to make changes to your account. Apparently this is part of their terms of condition policy. My DSTV account was paid in advance and I had a credit amount. I am the sole account holder for this account and I have not given anyone else permission to make any changes to my account. Recently, multichoice allowed R3000 to be fraudulently "consumed" from my account because the person who called in had all my account details, ID number, decoder card number,...

Category : Satellite Services

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Country : South Africa

I have entered into an agreement with Multichoice DSTV to take the 24 month Price Lock (Premium) package R899. I have been on this contract for more than a year now and everything (debit, service etc.) was fine until this year July 2017. The date for my account to be debited is on the 15th every month. So since July, August, September and now October 2017 (EVERY MONTH I AM INCORRECTLY DEBITED!!!) this is very frustrating as I'm required to call the customer centre for HOURS to retify...

Category : Satellite Services

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Country : South Africa

I pay my monthly premium every month in cash and then after a few days my services get disconnected for non payment and every month there is extra amounts to pay. When I go an pa al confirm with the pay point to check if the accounts is up to date and also ask them to give me exact amounts to be paid and every time they will tell me my account is showing a Credit balance but still come the new month my service get suspended an it cost me money to phone and ask to reconnect my services and...

Category : Satellite Services

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Country : South Africa

I have been calling multi choice regarding 2 accounts that were on my name but finally 1 was cancelled but they never transferred money to the correct account which I see as fraud. Now im disconnected after paying them 500rands and getting confirmation that I need to pay 116 on the 1st of November. A manager called Shezlin Sampson acknowledged the fault and promised to resolve it and sent me an email on the 24th September confirming that its resolved how ever im still disconnected and...

Category : Satellite Services

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Country : South Africa

I am so disappointed at Multichoice's services, This morning when I woke up I noticed that my DSTV is not working. Why? I don't know because I've been payment my account every month and I am actually paying more than I should because I am paying R370. My account number is 91623959, I am 100% sure that my payments are up to date as I also have proof. Now I cant even watch my favorites TV shows. My sister opened this account however I took over due to financial stains. My sister Emily Tshwaana...

Category : Satellite Services

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Country : South Africa

I transferred my DSTV account about 2 1/2 yrs ago. I was assured that all paperwork was received and had confirmation from the new account holder that the transfer was successful. This was also confirmed by Multichoice. I was also assured that there was no outstanding balance payable by myself once the transfer had gone through. In June 2017, I received a letter from SSDA Law firm stating that I had an outstanding balance that was handed over to them from Multichoice, and this had to be...

Category : Satellite Services

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Country : South Africa

Hi. Subscribed to tractec and paid a lump sum to have tbe device fitted. Entered into a month to month contract, and when the vehicle wS sold. We approached the three rivers offices and was advised by Jessica its a month to contract therefore no cancellation required. Now 7 months later, we are being summonsed for the outstanding amount, citing terms and conditions have changdd. Where is the fairness of TCF. We were not notified of the changes and now being threatened with itc listing

Category : Satellite Services

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Country : South Africa

Been a client of Altech Netstar for +- 2 years, few months ago tried to put a unit in my wifes car since i allredy have two other units in two other vehicles, had appointments made to fit the unit on two different dates, needless to say they never piched to do the installation after we had to take leave for the 2 days on seperate dates , no one ever called to apologise or to inform us that the installation can not take place. I cancelled the unit. Then few months later i decide to try the...

Category : Satellite Services

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Country : South Africa

MY DEBIT ORDERS WITH DSTV ARE ALWAYS NOT CHARGED THE WAY WE AGREED, SOMETIMES THEY ARE NOT CHARGING ME FOR MY EXPLORA SERVICE AND AT THE END IT IS LIKE I AM THE ONE AT FAULT AND ALWAYS WHEN I CALL I GOT THIS INCOMPETENT CONSULTANT AND THEY ARE TAKING ME FROM PILLAR TO POST AND EVEN THEIR MANAGERS THEY ARE NOT GIVING ME THE RIGHT ANSWERS AND I THINK SOMETIMES THEY DO FORGET THAT WE DO PAY THEM AND IF NOT SOMETIMES THEY CUT THE SERVICES AND NOW I AM FED UP I DO NOT WANT ANYTHING TO DO WITH...

Category : Satellite Services

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Country : South Africa

On the 05 july 2017 I made a payment via eft and the 09 july 2017 the account was disconnected, I call and was told to email the proof of payment and I did send on the 10 july 2017. I called and was reconnected but every week the dstv will be disconnected and I will call and will be told that I did pay and I will ask them check their emails as I did send the email more than once. Their will reconnect and disconnect in a week, will call and their started tell that yes their see the email,...

Category : Satellite Services

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Country : South Africa

We cancelled our DSTV with Multichoice and give more than a month's notice in June 2017 and again in July 2017 as requested by Multichoice. So the signal was cut on 26 July 2017, but still the debit order went of end of July 2017. And mid August Multichoice ask for another payment. After several phone calls and a lot of e-mails the matter is still not resolved. Each time you call you spoke to a different person and everyone say they will make a note but still we are getting nowhere....

Category : Satellite Services

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Country : South Africa

I can't me home from work wanting to watch TV only to find there is no signal but I have dual view to my surprise the secondary decoder has signal and the power people outside are enjoying their programs. When logging in to self service it was useless.so now my family and I can't enjoy a service we pay for??????.

Category : Satellite Services

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Country : South Africa

After price last year august, ive had endless problems with dstv. I have been a customer for years and never defaulted. Ive been overcharged which eventually i gave up and paid what ever they wanted. So i chose to make manual payments every month cos i know they will mess uo my debit order amount again. Now i still receive smss saying im in arrears yet apparently they did not mive my payments to the correct account. The solution i get is that i need yo phone them every month after payment to...

Category : Satellite Services

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Country : South Africa

I have applied for the exploration on price lock which was approved. My service was activated on 11 august, but till date I have not received it. I have phone dstv almost 8 times this last 11 days. No explora. They are unprofessional and steel money from clients, by deducting money without providing.the goods. Dstv you should feel ashamed.

Category : Satellite Services

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Country : South Africa

I have applied for the exploration on price lock which was approved. My service was activated on 11 august, but till date I have not received it. I have phone dstv almost 8 times this last 11 days. No explora. They are unprofessional and steel money from clients, by deducting money without providing.the goods. Dstv you should feel ashamed.

Category : Satellite Services

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Country : South Africa

On 13 August I complained about DSTV service (2-2327082). I received an apology from them, but on Saterday 19 August, before I could even call them, the notified me that my service is disconnected because my account has not been paid, although they assured me that I have an credit of R1400 on my account. I am out of heart and out of plans. The only solution seams to me that I must cancel my contract, as Multichoice does not value their customers!!!

Category : Satellite Services

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Country : South Africa

Tracker is deducting my money but their device is not working and so they cannot pick up as to where is my car. I want a refund because they said that they cannog see and it has been for more than 3 years now. I want all the monthly instalments that I paid whilst it was out of use.

Category : Satellite Services

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Country : South Africa

Payment made in July, proof of payment sent and still not able to get them to allocate my payment. Spent hours on the phone trying to get this sorted out and still no closer to a result.

Category : Satellite Services

(1) Replies

Country : South Africa

I have been paying Dstv account that was cancelled more than a year ago I have reported the matter but still the is not resolved instead they have suspended my subscription I spoken to 2 consultants by the names of Queen Tshabalala and Jabulile Khumalo and they both promised me one thing that they will solve the matter and refund my money an dstill to date I have not received any feedback from them

Category : Satellite Services

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Country : South Africa

I have been struggling for a year to sory out my walka. I moved in with my daughter and cancelled my dstv and just kept my walka. I had always had mnet but since i moved i had the other chanels except mnet. I contacted multichoice because it kept giving me an E16/4 error. After several calls and a visit to multichoice they finally told me it was because i did not have a premium package in my name and that i should do a change of ownership onto my daughters name. I did this and had to...

Category : Satellite Services

(0) Replies

Country : South Africa

I have been struggling for a year to sory out my walka. I moved in with my daughter and cancelled my dstv and just kept my walka. I had always had mnet but since i moved i had the other chanels except mnet. I contacted multichoice because it kept giving me an E16/4 error. After several calls and a visit to multichoice they finally told me it was because i did not have a premium package in my name and that i should do a change of ownership onto my daughters name. I did this and had to...

Category : Satellite Services

(0) Replies

Country : South Africa

oncall technicians - DSTV installations I simple task to swap a decoder and couldn't even be done properly or tuned in Promised since 4:00pm that they would come and sort everything out - never pitched and on trying to call the "24 hour" service it went to voice mail, which is also false advertising, paid out R450 = R50 tip for a call out !!!! total of R1000,00 with 2 points not working - I would steer clear of this crowd they don't have a clue !!!! and now that they have my money they...

Category : Satellite Services

(1) Replies

Country : South Africa

oncall technicians - DSTV installations I simple task to swap a decoder and couldn't even be done properly or tuned in Promised since 4:00pm that they would come and sort everything out - never pitched and on trying to call the "24 hour" service it went to voice mail, which is also false advertising, paid out R450 = R50 tip for a call out !!!! total of R1000,00 with 2 points not working - I would steer clear of this crowd they don't have a clue !!!! and now that they have my money they...

Category : Satellite Services

(1) Replies

Country : South Africa

oncall technicians - DSTV installations I simple task to swap a decoder and couldn't even be done properly or tuned in Promised since 4:00pm that they would come and sort everything out - never pitched and on trying to call the "24 hour" service it went to voice mail, which is also false advertising, paid out R450 = R50 tip for a call out !!!! total of R1000,00 with 2 points not working - I would steer clear of this crowd they don't have a clue !!!! and now that they have my money they...

Category : Satellite Services

(1) Replies

Country : South Africa

In July my partner was told to pay R885 which he queried but ended up paying because he wasnt getting any proper explanation.on july 19 I went into a walk in centre in chatsworth,where first I was told we have 2 decorders which we dont have and was told that we upgraded to premium package which we never did,but eventually was promised that all will be cancelled and the extra charge reversed and credited for the ff month.on 31 july the service got suspended without any notification,I called...

Category : Satellite Services

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Country : South Africa

My PVR Decoder which is a xtra view linked to the Explora just stopped working. As it is insured I took it to the DSTV Customer Service Centre in Randburg and was replaced with the same. I got home the same problem persisted and we called an Installer who after calling the customer service line, spending R100 of airtime and almost 3 hours of fiddling concluded that the replacement instrument was not adequate. We have now driven around from Joburg East to West bringing along the Explora as...

Category : Satellite Services

(1) Replies

Country : South Africa

I have phoned them numerous times and they keep on escalating my request but I get no joy or feedback from them now they deduct money from my account more than what they should, they will send a installer to me but after two months I have not even had a phone call from one of their installers, I think their service is poor no wonder a person gets angry, they force you to get upset and rude.

Category : Satellite Services

(1) Replies

Country : South Africa

On the 28th of June I went to the Lynwood brand where I was served by the lady called Mororngwa Selepe. I wanted to change my debit order date from the 15th to the 26th. I kept on trying to speak to her so as to generate interest from her but she was not too concerned. Eventually she said it is updated then I also updated my details with her. I immediately left just thinking in my head that something is not right with this service. On the 20th I receive a text saying my DSTV has been...

Category : Satellite Services

(0) Replies

Country : South Africa

I have been on this payment plan of DSTV for the past 2 years. My monthly installment was R849 a month from May 2015 up to May 2017. According to my calculation R850 x 24months adds up to R20400. But according to my online banking service I have paid R22687 over this period. DSTV now tells me I owe them R1692 and just switch of my service. I have called them now almost 20 times trying to find out why I am behind with this account, but they can't assist me in solving the issue. I have not...

Category : Satellite Services

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Country : South Africa

it shocks me that we the paying subscribers of DSTV Compact have to watch repeats of series like it no mans business. i mean we are paying for a service that is totally not fulfilling our requirements.channel 117 is ridiculous the even have season 2 repeats ( ncis )Mentalist and on and on who on earth do these people think they are to throw that at paying customers its like they dnt care what they showi think that all compact subscribers should boycott at the DSTV office cause these people...

Category : Satellite Services

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Country : South Africa

I have after numerous e-mails still not received any feedback regarding re-instating my dual view (DUNDEE KZN 26211050) Cell: 0845898784 up to now (4th June 2017 03:39pm) and just would like to know what company gives service on that standard. E-mail with all relevant requested documents sent on 31st May 2017 with a 2nd request for re-connection on 2nd June 2017. Today is 4th June 2017!!!!!! SHOCKING SERVICE! It is time SA get a second DSTV provider!

Category : Satellite Services

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Country : South Africa

This company is really hopeless I used them with my DSTV and every day gets a message that blocks my screen E48-32 FAULTY INSTALLATION I have contacted them MANY times by phone and sent about 50 emails but no resolution. A secretary said her boss Kershan Pillay would contact me - he never did

Category : Satellite Services

(1) Replies

Country : South Africa

I have a Telkom mobile (8ta) contract and all of a sudden, since about four months ago, I have cell phone access MAYBE 50% of the day, 70% of my calls drop and practically NO internet access, all at the same locations as before. I'm not getting ANY explanation ANYWHERE for this situation, they are not upholding their end of the agreement, but happily take my R999 every month. Nice going!

Category : Satellite Services

(0) Replies

Country : South Africa

I cancelled a premium package that was illegally on my ID on the 8 April, however it was reconnected on the 18 April and the premium was collected from my back account - I called the call center and asked about why the amount was so high - I was then told that it was an " technical " problem and it would be investigated this was on the 3rd May - NO ANSWER , I had then told them again to cancel the premium subscription as this decoder was not even in the same province as I am -and that I want...

Category : Satellite Services

(1) Replies

Country : South Africa