Security Complaints

On 23 Oct 2016 the alarm at my premises went while I was not at home. When ADT called me I asked themto go and investigate. They later responded that they could not access my premises. My house was broken into. On 04 March 2017 I was not at home when at 18:59 I received a call from ADT that the alarm was going off. I asked them to go and investigate. In about 15 mimutes, they called to inform me that they could not access my premises. They said that it appears as if something has been pushed...

Category : Security

(0) Replies

Country : South Africa

On 23 Oct 2016 the alarm at my premises went while I was not at home. When ADT called me I asked themto go and investigate. They later responded that they could not access my premises. My house was broken into. On 04 March 2017 I was not at home when at 18:59 I received a call from ADT that the alarm was going off. I asked them to go and investigate. In about 15 mimutes, they called to inform me that they could not access my premises. They said that it appears as if something has been pushed...

Category : Security

(0) Replies

Country : South Africa

When you get to Rea Vaya station Carlton Centre on in Albertina Sisulu street, the security staff denies people to tap in if we used a bus that the machine to tap in didn't work, we end up been charged penalties because they refuse to tap us in, telling us is not their problems and lot of customers are complaining about this. We lose money, is also not my problem that the bus tap is not working and the guy treats everyone with arrogance telling commuters that only tap out are allowed in this...

Category : Security

(0) Replies

Country : South Africa

CMS from Benoni came to remove Alarm radio at my house in 50 Koedoe street Sunnyridge Germiston.The Technician from CMS removed Radio and in the proses damaged my alarm system purposely.Left leaving my Alarm System damaged with burnt of wires.I tried several times to contact and send messages and E-mails to CMS General Manager Mr Gerrit Van Heerden and to Mrs Daleen and Mr Gary Sweeny of the Technical Department informing them that they damaged my Alarm System when they removed there radio...

Category : Security

(0) Replies

Country : South Africa

I was robbed inside shoprite at shoprite olievenhoutbosch centurion I notified the security but only got help after my husband came as iam 8 months pregnant I was very emotional all my hard earned ,3000 is gone and the only thing I get was there is nothing they could do as their so called cameras are not working .

Category : Security

(0) Replies

Country : South Africa

The security guard on duty at the entrance of ward 485 green block who was on duty during visiting hours on 20 February 2017 is the rudest arrogant unmannered person and should be removed from his duties. I witnessed him being rude to two gentleman wishing to enter the ward without any reason showing off his authority. Later in the afternoon he con fronted a doctor entering the ward raising his voice because she did not sign his book before entering the ward. She must have complained about...

Category : Security

(0) Replies

Country : South Africa

Need to call above e company for work done at my place after 2 weeks . Never answered my calls or called me back or repliyed to my emails....Just vanished

Category : Security

(0) Replies

Country : South Africa

Our house alarm went off this morning, the response time for a call from Fedelity was nearly 20 min. When I asked the Fedelity worker who phoned why it took so long, his response was because he phoned the armed response. However there was no armed response at this stage outside our property. This response time is extremely poor and a concern. Luckily, it was a false alarm.

Category : Security

(0) Replies

Country : South Africa

I HAVE SUBSCRIBED TO ADT FOUR YEARS AGO AND LAST YEAR NOTICED THAT THEY ARE NOT REACTING IN MY AREA , A NEW COMPANY COMES OUT WHENEVER THEERE IS AN ACTIVATION . SO I CONTACTED ADT ON THE 27TH JULY AND WAS ADVISED THAT THEY HAVE CANCELLED ADT IN ATTERIDGEVILLE , MAMELODI AND SOSHANGUVE ADT APPOINTED NTP TO REACT WHENEVER THERE IS AN ALARM ACTIVATION IN THOSE AREAS. DOES NOT MAKE SENSE AND I ASKED THEM TO CANCEL MY CONTRACT, TO DATE I AM STILL WAITING , I HAVE CALLED THEM SEVERAL TIMES...

Category : Security

(0) Replies

Country : South Africa

Hello peter , I applied as a cctv operator but it happened that 2 days before I started the job , I received an sms saying that "i've been appointed as a Site manager" which I started on the 2nd December 2016 , as a split manager who is working day and night. On the 16th December 2016 I went for nightshift when I came at work the lady which she call herself a contract manager gave me a handing over of what happened during the day then later she ask if she can see me outside she then told me...

Category : Security

(0) Replies

Country : South Africa

WE WANTED TO CANCELL OUR CONTRACT WITH ADT AND WE WERE TOLD THAT THE CONTRACT TAKES 3 YEARS AND FROM THE SALES CONSULTANT THAT WAS NOT THE CASE, OK I ASKED IF I COULD BE SENT THE CONTRACT WHERE I SAID IM SIGNING FOR 3 YEARS AND EVEN TODAY IM STILL WAITING ITS BEING 6 MONTHS ALREADY, WE ARE EXPERIENCING A BAD SERVICE AND UNFAIRNESS AND WOULD LIKE ADT TO CONTACT US IMMEDIATELY, WE SIGNED FOR 2 YEARS AND WERE EVEN TOLD THAT AFTER 2 YEARS THE UNIT BECOMES YOURS...OUR ACCOUNT NO IS MAL02198 PLEASE...

Category : Security

(0) Replies

Country : South Africa

I would like to bring to your attention an event that took place on the eve of 11/12/2016, whilst overnoghting at the gariep dam forever resort. Arrived tiered from PTA on route to the Cape, booked into the resort service was good no worries, settled in went for dinner at the local hotel, got back exhausted and fell asleep, woke up at 03H30 for the good old smoke and realise l had been cleaned out of all cell phones tablets camera and my watch shocked as it was a resort, l drove to the...

Category : Security

(0) Replies

Country : South Africa

Arno Hattingh - Invisecure --- Now Trading as Shutter Shield in Cape Town Arno Hattingh is a dishonest swindeling thief. He owes plenty of people money, that he had conned them out of. these amounts are staggering and mount up to Hundreds of Thousands of Rands. Arno Hattingh is now trading in Cape Town as Shutter Shield, even though he has not payed the money back to the numerous clients he took payments from, as well as what he still owes to all the people he conned into worked...

Category : Security

(0) Replies

Country : South Africa

Dear ADT I must say how disappointed I was on the 24 December 2016. We called your call centre in the morning for assistance on an alarm system for our home, my wife spoke with your agent the more she tried to explain that we do not have an account with you the agent kept on insisting on it. I eventually took over the call and tried reasoning with her to no avail, she said to me that she will get a manger to call me back today is the 4 January 2017 and still haven’t receive a call from...

Category : Security

(0) Replies

Country : South Africa

Jon from Free Alarms in Cape Town, free-lances for Chubb Security and came to my house to quote a Chubb security and monitoring deal. I signed a debit order on a chubb contract and at the end of the month I get debited from Free Alarms.!! When I queried it they said it was for additional equipment not covered by the installation - which he told me NOTHING about at the time, plus they sent me a copy of so called contract I signed for the debit order - and it does NOT have my signature on it....

Category : Security

(0) Replies

Country : South Africa

The ADT radio at my premises which links to the Control room is faulty I requested them to come and replace the radio, which is the property of ADT They want to charge me between R500.00 and R850.00 to come out and replace THEIR faulty equipment The actual alarm was tested by a qualified DSC technician and found to be in order. I had an alarm and the neighbour informed me. I contacted ADT and they could not even find my details. They also refused to assist, even though I still pay for...

Category : Security

(0) Replies

Country : South Africa

ADT is so useless with their non existant service, they will deduct money from the bank acc each month but fail to do what you pay them for. last week my alarm went off twice and they only called after 2 minutes then when they get to my house they say the alarm is malfunctioning. just yetserday the alarm went off again and there was no one at the house, a neighbour was the one who called my husband to inform him that the alarm went off and all doors were open. my husband drove all the way...

Category : Security

(0) Replies

Country : South Africa

Lawnhaven Phoenix

Category : Security

(0) Replies

Country : South Africa

A few years ago, we had to install additional security beams at our house after several break-ins. We made use of Anti Intrude at that stage. The service was good and we would not have hesitated to use them again in the future. Recently we started to have problems with 2 of our beams and a few door sensors. At the time, we also switched security companies and we requested the new security company to have a look at the faulty equipment. Unfortunately, they couldn’t assist due to the fact...

Category : Security

(0) Replies

Country : South Africa

I resigned from Fidelity security at the beginning of May due to serious disputes about unsafe health and safety practices, incompetent and broken equipment and including non payment for 4 days leave which was approved by my seniors with my seniors.I completed my documentation before leaving. I left in 24 hours and was told i would be paid. Pay day came i was not paid, when i queried i was told i left in twenty 4 hours so my salary and leave pay will not be paid out, however my provident fund...

Category : Security

(0) Replies

Country : South Africa

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