Security Complaints

WE WANTED TO CANCELL OUR CONTRACT WITH ADT AND WE WERE TOLD THAT THE CONTRACT TAKES 3 YEARS AND FROM THE SALES CONSULTANT THAT WAS NOT THE CASE, OK I ASKED IF I COULD BE SENT THE CONTRACT WHERE I SAID IM SIGNING FOR 3 YEARS AND EVEN TODAY IM STILL WAITING ITS BEING 6 MONTHS ALREADY, WE ARE EXPERIENCING A BAD SERVICE AND UNFAIRNESS AND WOULD LIKE ADT TO CONTACT US IMMEDIATELY, WE SIGNED FOR 2 YEARS AND WERE EVEN TOLD THAT AFTER 2 YEARS THE UNIT BECOMES YOURS...OUR ACCOUNT NO IS MAL02198 PLEASE...

Category : Security

(0) Replies

Country : South Africa

I would like to bring to your attention an event that took place on the eve of 11/12/2016, whilst overnoghting at the gariep dam forever resort. Arrived tiered from PTA on route to the Cape, booked into the resort service was good no worries, settled in went for dinner at the local hotel, got back exhausted and fell asleep, woke up at 03H30 for the good old smoke and realise l had been cleaned out of all cell phones tablets camera and my watch shocked as it was a resort, l drove to the...

Category : Security

(0) Replies

Country : South Africa

Arno Hattingh - Invisecure --- Now Trading as Shutter Shield in Cape Town Arno Hattingh is a dishonest swindeling thief. He owes plenty of people money, that he had conned them out of. these amounts are staggering and mount up to Hundreds of Thousands of Rands. Arno Hattingh is now trading in Cape Town as Shutter Shield, even though he has not payed the money back to the numerous clients he took payments from, as well as what he still owes to all the people he conned into worked...

Category : Security

(0) Replies

Country : South Africa

Dear ADT I must say how disappointed I was on the 24 December 2016. We called your call centre in the morning for assistance on an alarm system for our home, my wife spoke with your agent the more she tried to explain that we do not have an account with you the agent kept on insisting on it. I eventually took over the call and tried reasoning with her to no avail, she said to me that she will get a manger to call me back today is the 4 January 2017 and still haven’t receive a call from...

Category : Security

(0) Replies

Country : South Africa

Jon from Free Alarms in Cape Town, free-lances for Chubb Security and came to my house to quote a Chubb security and monitoring deal. I signed a debit order on a chubb contract and at the end of the month I get debited from Free Alarms.!! When I queried it they said it was for additional equipment not covered by the installation - which he told me NOTHING about at the time, plus they sent me a copy of so called contract I signed for the debit order - and it does NOT have my signature on it....

Category : Security

(0) Replies

Country : South Africa

The ADT radio at my premises which links to the Control room is faulty I requested them to come and replace the radio, which is the property of ADT They want to charge me between R500.00 and R850.00 to come out and replace THEIR faulty equipment The actual alarm was tested by a qualified DSC technician and found to be in order. I had an alarm and the neighbour informed me. I contacted ADT and they could not even find my details. They also refused to assist, even though I still pay for...

Category : Security

(0) Replies

Country : South Africa

ADT is so useless with their non existant service, they will deduct money from the bank acc each month but fail to do what you pay them for. last week my alarm went off twice and they only called after 2 minutes then when they get to my house they say the alarm is malfunctioning. just yetserday the alarm went off again and there was no one at the house, a neighbour was the one who called my husband to inform him that the alarm went off and all doors were open. my husband drove all the way...

Category : Security

(0) Replies

Country : South Africa

Lawnhaven Phoenix

Category : Security

(0) Replies

Country : South Africa

A few years ago, we had to install additional security beams at our house after several break-ins. We made use of Anti Intrude at that stage. The service was good and we would not have hesitated to use them again in the future. Recently we started to have problems with 2 of our beams and a few door sensors. At the time, we also switched security companies and we requested the new security company to have a look at the faulty equipment. Unfortunately, they couldn’t assist due to the fact...

Category : Security

(0) Replies

Country : South Africa

I resigned from Fidelity security at the beginning of May due to serious disputes about unsafe health and safety practices, incompetent and broken equipment and including non payment for 4 days leave which was approved by my seniors with my seniors.I completed my documentation before leaving. I left in 24 hours and was told i would be paid. Pay day came i was not paid, when i queried i was told i left in twenty 4 hours so my salary and leave pay will not be paid out, however my provident fund...

Category : Security

(0) Replies

Country : South Africa

Do not use Maxidor Fourways!!!! Their sales agent Donovan Atkins will come and do the measurements and quote very efficiently and that is about where the efficiency ends. He does not follow through to ensure the installation takes place smoothly. He disappears into the sunset never to be heard from again and the client is left to pick up the pieces. The owner Bret tried to intervene but honestly either the rot has set in so deep or his staff simply does not care. They received our funds...

Category : Security

(0) Replies

Country : South Africa

KNIGHT BRIDGE COMPLEX IN PRETORIA EAST has a faulty boom gate which jamms from time to time on 28 September 2016 whilst driving out of the boom gate it jammed and damaged my car windscreen The security guards apologized and indicated they have reported this matter to their management several times but nothing has ever been done about repairing the gate. When I took up the matter with the Thuso Guard management they were very rude to me and told me why am I even complaining because it...

Category : Security

(0) Replies

Country : South Africa

Morning Me and my friend just had a very bad experience with one of the securities at the Gautrain station @ Sandton. We didn't know that we not supposed to use the bus exit/entrance at the station, as a trained security he could have just approached my friend in a respectful manner, but no her called "hey wena" for a woman older than him that could have been his mom sies man. If he speaks to his wife or kids like that, he must not think that every woman that he approach will fall...

Category : Security

(0) Replies

Country : South Africa

Gave 1 month's notice of cancellation 7/11, ADT advised services will end 31 December as per their billing system and as we gave notice after 5th of month. Our agreement says one month's notice, no mention of calendar month or notice to be given before 5th. Accounts staff do not offer explanation, impossible to reach a manager. This is for a friend's service. We have already changed our service provider due to ADT poor service and ever increasing costs.

Category : Security

(0) Replies

Country : South Africa

HI i have been trying to get joy from this security compnay for over six months and no one can assist me. i keep on telling them or requesting them to update my credit profile on trans union and experien and nothing to date has been done. i have to waste all my calls every single time to them and still nothing gets done. not sure why some senior person cannot get involved with the clients to resolve their matters. i have been paying constantly every single month and never missed or skipped...

Category : Security

(0) Replies

Country : South Africa

2011 I signed a contract with Ctrack, i contacted them 2012, when i sold the car(kombie) to follow all the procedures for tranfering the account from my name to a new owner. i spoke to Natasha from the Florida branch and she provided the forms, which i filled and submitted with all the relevent documentation. Everything was completed in 2012 August. in 2014 October, to my surprice, i was called and sent an invoice stating that i was still owing. they have been threatening me by handing me...

Category : Security

(0) Replies

Country : South Africa

Regarding all the complaints over workmanshipof Electric Express on this Website I wish to make it known that an Employee by the name of Leonard did an excellent job erecting my carport. I would recommend using him again he can be contacted on 071550034

Category : Security

(0) Replies

Country : South Africa

ADT sekuriteit swak diens.My alarm sisteem wat deur ADT gemonitor word is vir die afgelope maand foutief vele oproepe na en van ADT sonder sukses Maandag die 13 het hulle n sub kontrakteer uit gestuuur hy gepeuter aan die sensors by deure en gese sisteem reg.Op Vrydag het die alarm aan mekaar af gegaan is gekontak deur ADT veskeie kere maar die alarm gaan nog af.Die alarm kan sedert vrydag nie ge aktiveer word sisteem problem ADT het my meegedeel dit is nie hulle problem maar die...

Category : Security

(1) Replies

Country : South Africa

I have had virtually no wireless connection to the control room since installation. Despite numerous phone calls and promises to call me back and/or get in touch with the installers NOTHING has been resolved. I am paying for an armed response service which I am not receiving and needless to say I will not be renewing my contract and telling whomever about my bad experience

Category : Security

(0) Replies

Country : South Africa

Good Day On the 7th September 2016 I was in a meeting. Back at my office I notice 5 missed calls on my cell phone. Then another call. At first I could not make out what the person on the other side try to tell me. Then I hear something about an alarm and figured out my alarm at my house is activated. I asked the lady if any response car was on the way. she said no first wanted to confirm with me. Well ADT how could you wait for me to answer my phone before sending some one to...

Category : Security

(0) Replies

Country : South Africa