Security Complaints

I was a subscriber to Tracetec and upon the sale of my motor vehicle I sent the company a cancellation email on the 26/8/2016. After many months of emails and complaints they have now taken it to list me on ITC for an amount of R953.00 when I agreed to pay them for two months which amounted to R218.00. After phone calls, emails I have not received any further correspondence from the company.

Category : Security

(0) Replies

Country : South Africa

I had an alarm installed on the 11th July 2017, during this time the bedroom ceiling was damaged. I have phoned ADT on several occasions for ADT to come out and fix the ceiling. I had visits from ADT staff to come and inspect, and I also reported this matter to the sales agent with whom I signed the contract, but to date my ceiling is still not fixed

Category : Security

(0) Replies

Country : South Africa

Since i have claim my funds from jully i never got my money but when i call the company they keep on telling me their already forward my claim to salt

Category : Security

(0) Replies

Country : South Africa

I had a problem with a security Guy. He approach badly. When I asked him he was swearing at me and worse of all he was drunk on duty. And tried to talk manager they sad I must come and they let him to apologise, but still he was apologise with an attitude. And they let him to contuine work while is drunk.and they matter helped in Protear Glen mall next to shopprite. Anfortunatly he never got a name tac. The name of the security Bongumusa

Category : Security

(0) Replies

Country : South Africa

I have gone into ADT's branch years ago to cancel my contract due to the fact that we were relocating to Cape Town. My house was sold but ever since then ADT would call me once in a blue moon to tell me I need to pay my account. Then I would explain the situation to them and they will say "ok thank you bay". I have also replied via email to them explaining it on the 9th of Aug 2013 once again. This week I was handed over after all these years. I feel like going to my own legal team to...

Category : Security

(0) Replies

Country : South Africa

Csc installed beams right round our house in 2014 & since then we never experienced problems. This morning aound 10:30,they called reporting an alarm. I asked them to go and check since there was nobody at home. 30 minutes later they called and told me that there's a burglary. I drove from Pretoria and I was in Witbank @ 12:30. They cannot tell how the beams failed...they promised to come...now it's 15:15, they are still not here. Where are we getting to with poor service in this country? The...

Category : Security

(1) Replies

Country : South Africa

hello, my name is garon. I have worked for a abc security from 28th of November 2016 as a guard and later this year I was surmonned to the control room to work as a control room operator, my concern is I have no signed any contract that shows that I am employed as a control room oprerator, I have not being paid as a controller though I work as one, I don't even get 50% of what my collegues get. I tried to talk to my manager about it and he has been delying me ever since, its 8 months now and...

Category : Security

(0) Replies

Country : South Africa

I phoned ADT for a technical issue and to send out a technician. Apparently my account is behind as they didn't deduct my fee 4 months ago via debit order. They cannot explain to me why the debit order did not go through. spoken to then now and said someone cancelled my debit order but they do not know who. but they have deducted end of last month. so why does one debit order go off and other not.

Category : Security

(0) Replies

Country : South Africa

this morning I bought air time, now when I try to load the voucher this after I get an error message that the voucher has been used by another user. what I find so stupid is that the agents can not help you and that one must go to the store that the bought the air time voucher from. the voucher has the value of R10, so I should drive all the way back to the store for that, where is the logic in that. if its not the air time and the data bundles that disappear from the phone, now this.

Category : Security

(0) Replies

Country : South Africa

What a bad experience I had with matrix , I wonder what gonna happen when I'm in trouble . they have what we call early warning button I switch it on before I go to sleep only to forget in the morning when I wake up to switch it off . they couldn't get hold me , they just decided to switch off the alarm instead of calling my emergency contact .what if my car is stollen?????? I complained to them two weeks ago and they promised to give me feed back within 2 hours , I'm still waiting for...

Category : Security

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Country : South Africa

Called to get quote for compliance certificate. They sent technician called Jeremy to access and quote on costs. Next day received quote and sent them acceptance of quote and made appointment for them to do necessary work and issue certificate. Wife took day off to accommodate the work. Needlesss to say all they did was send another person out who told us that it would cost another R600 plus rand and left. When I queried this and tried to speak to the director NICOLAAS of the company as...

Category : Security

(0) Replies

Country : South Africa

I bought size 10 pump at Elliot rage mthatha it was big ,I made an exchange I took size 9 peeptoe pump it doesn't fit also I go to plaza to see what I can get I found size 9 pump and its fit to my child I ask for an exchange they refuse they told me to go back to Elliot where Ibought the first one.I bought the another pump.I go to Elliot the lady the she couldn't help me she refuse to tell me her name,exchange, refund the 89 back to my acc, she told me to go and call the office because she...

Category : Security

(0) Replies

Country : South Africa

My name is Sinetemba Tyokolo. I am using ADT as my alarm system on the house, on the 6th of May I worked night duty and there was no one at home that night. Around +-24H15 at night I received a call from ADT saying my alarm is ringing I told them to send someone to go check at the house because I am at work there is no one at home. Again around 24H25 I received a call to say the alarm is ringing again I told them to go and check the house as I am at work, I then asked my manager if I could...

Category : Security

(4) Replies

Country : South Africa

MY HUSBAND RECEIVED A CALL TODAY 19 JULTY 2017 FROM THE LAYWERS ON BEHLAF OF ADT THEY SAID WE OWE ADT R3000.00 FOR OUTSTANDING DEBT AFTER I CANCELLED MY ACCOUNT WITH ADT IN WRITING IN 2013!!! THIS IS 4 YEARS LATER!!!!!. How can we be kept responsible for someone that did not do their jobs back in 2013!!! My account was still debited after I have canceled my account after the second email I have sent to ADT to tell them to STOP taking their monthly debit they stopped to take the debit order....

Category : Security

(2) Replies

Country : South Africa

After trying to get motion detectors installed on my residence after being attacked two weeks ago, the Consultant did not get the correct measurements for equipment to the Technical Department. The Manager of the Technical Department will not take my call after the technicians were at my home today. Do I think Ashley will return my call by 4:30 pm today. NO!!!!

Category : Security

(1) Replies

Country : South Africa

Tried for 6 months to get them to fix fauls on the alarm system with no reaction. i have tried now for one month to get them to remove the system - no reaction from them

Category : Security

(1) Replies

Country : South Africa

Good day I would like to express my concern about service being rendered from the security company that is suppose to protect us but keep on failing its customers. It is the second time that I'm complaining about the very same thing. My alarm system went off this morning @ 04H41 received a call from the security about the same time, O than requested them to send a armed response and like always they arrived at my premise at 05H35 almost a hour later My question now is is this what...

Category : Security

(0) Replies

Country : South Africa

This company is one of the biggest ripoffs ever existed. They have been debiting our account for a vehicle that has been sold two years now. The next vehicle has been double debited every month from two different accounts. I have tried so many times to resolve this problem but they have still not done anything. Furthermore the third vehicle is being debited for a tracker that is not working, and when I questioned them they said they would have to replace it. When they came out to our premises...

Category : Security

(0) Replies

Country : South Africa

I have a contract with ADT for 2 months now. From the time my alarm system was installed it has been faulty. A company called B &H installed the alarm on behalf of ADT. The 1st time the sensors weren't working on both my doors. B&H fitted new sensors, but it was still faulty. The second time B&H came out to my place to check the sensors and still it wasn't connected properly. The third time B&H came out, my motion sensor on the outside wasn't working properly. Still they couldn't find the...

Category : Security

(0) Replies

Country : South Africa

Cleerbar Solution with representatives nationwide with special reference to Willem Oberholster the Western Cape representative previously from Mpumalange recently in Langebaan now in Hermanus will provide a quotation with a requirement of a 70% deposit. After accepting the quotation with payment of the deposit the stories start with lengthy excuses up to a point that no telephone calls or messages will be responded too. The excuses will always be the blame of somebody else and he will never...

Category : Security

(4) Replies

Country : South Africa

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