Security Complaints

new alarm installed with a promise of 2 months free rental [did not happen], alarm faulty since installation.logged various complaints, promises from sales staff and admin assistance [lip service only]. false alarms trigger everyday! such poor, pathetic service!

Category : Security

(0) Replies

Country : South Africa

I would like to report poor reaction time by Mamba Strike Force in the Edenvale area relating to an house breaking incident ay house on 26 October 2017. Mamba took around 18 minutes to arrive at my houses and the robbers passed them as they finally got to my house. The thieves got away I reported this poor reaction time to the Mamba Executive and required their attention in this matter but have yet to hear from any of these Executives. They have chosen not to be empathetic to my situation...

Category : Security

(0) Replies

Country : South Africa

I was faulty accused to eating a chocolate and left half of it on shelf..i was embarrased by security and store mananger arrested and held for 3 hours.when i asked for camera footage that indentified me eating the chocolate thy said thy dont have cameras..i asked if they can call police for formal arrest thy refused but they already ambarassed me in front of their customers at the door..latet they said i should pay for something im allergic to...i thoughy of suing shoprite but my parents...

Category : Security

(0) Replies

Country : South Africa

I was faulty accused to eating a chocolate and left half of it on shelf..i was embarrased by security and store mananger arrested and held for 3 hours.when i asked for camera footage that indentified me eating the chocolate thy said thy dont have cameras..i asked if they can call police for formal arrest thy refused but they already ambarassed me in front of their customers at the door..latet they said i should pay for something im allergic to...i thoughy of suing shoprite but my parents...

Category : Security

(0) Replies

Country : South Africa

I was a subscriber to Tracetec and upon the sale of my motor vehicle I sent the company a cancellation email on the 26/8/2016. After many months of emails and complaints they have now taken it to list me on ITC for an amount of R953.00 when I agreed to pay them for two months which amounted to R218.00. After phone calls, emails I have not received any further correspondence from the company.

Category : Security

(0) Replies

Country : South Africa

I had an alarm installed on the 11th July 2017, during this time the bedroom ceiling was damaged. I have phoned ADT on several occasions for ADT to come out and fix the ceiling. I had visits from ADT staff to come and inspect, and I also reported this matter to the sales agent with whom I signed the contract, but to date my ceiling is still not fixed

Category : Security

(0) Replies

Country : South Africa

Since i have claim my funds from jully i never got my money but when i call the company they keep on telling me their already forward my claim to salt

Category : Security

(0) Replies

Country : South Africa

I had a problem with a security Guy. He approach badly. When I asked him he was swearing at me and worse of all he was drunk on duty. And tried to talk manager they sad I must come and they let him to apologise, but still he was apologise with an attitude. And they let him to contuine work while is drunk.and they matter helped in Protear Glen mall next to shopprite. Anfortunatly he never got a name tac. The name of the security Bongumusa

Category : Security

(0) Replies

Country : South Africa

I have gone into ADT's branch years ago to cancel my contract due to the fact that we were relocating to Cape Town. My house was sold but ever since then ADT would call me once in a blue moon to tell me I need to pay my account. Then I would explain the situation to them and they will say "ok thank you bay". I have also replied via email to them explaining it on the 9th of Aug 2013 once again. This week I was handed over after all these years. I feel like going to my own legal team to...

Category : Security

(0) Replies

Country : South Africa

Csc installed beams right round our house in 2014 & since then we never experienced problems. This morning aound 10:30,they called reporting an alarm. I asked them to go and check since there was nobody at home. 30 minutes later they called and told me that there's a burglary. I drove from Pretoria and I was in Witbank @ 12:30. They cannot tell how the beams failed...they promised to come...now it's 15:15, they are still not here. Where are we getting to with poor service in this country? The...

Category : Security

(1) Replies

Country : South Africa

hello, my name is garon. I have worked for a abc security from 28th of November 2016 as a guard and later this year I was surmonned to the control room to work as a control room operator, my concern is I have no signed any contract that shows that I am employed as a control room oprerator, I have not being paid as a controller though I work as one, I don't even get 50% of what my collegues get. I tried to talk to my manager about it and he has been delying me ever since, its 8 months now and...

Category : Security

(0) Replies

Country : South Africa

I phoned ADT for a technical issue and to send out a technician. Apparently my account is behind as they didn't deduct my fee 4 months ago via debit order. They cannot explain to me why the debit order did not go through. spoken to then now and said someone cancelled my debit order but they do not know who. but they have deducted end of last month. so why does one debit order go off and other not.

Category : Security

(0) Replies

Country : South Africa

this morning I bought air time, now when I try to load the voucher this after I get an error message that the voucher has been used by another user. what I find so stupid is that the agents can not help you and that one must go to the store that the bought the air time voucher from. the voucher has the value of R10, so I should drive all the way back to the store for that, where is the logic in that. if its not the air time and the data bundles that disappear from the phone, now this.

Category : Security

(0) Replies

Country : South Africa

What a bad experience I had with matrix , I wonder what gonna happen when I'm in trouble . they have what we call early warning button I switch it on before I go to sleep only to forget in the morning when I wake up to switch it off . they couldn't get hold me , they just decided to switch off the alarm instead of calling my emergency contact .what if my car is stollen?????? I complained to them two weeks ago and they promised to give me feed back within 2 hours , I'm still waiting for...

Category : Security

(0) Replies

Country : South Africa

Called to get quote for compliance certificate. They sent technician called Jeremy to access and quote on costs. Next day received quote and sent them acceptance of quote and made appointment for them to do necessary work and issue certificate. Wife took day off to accommodate the work. Needlesss to say all they did was send another person out who told us that it would cost another R600 plus rand and left. When I queried this and tried to speak to the director NICOLAAS of the company as...

Category : Security

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Country : South Africa

I bought size 10 pump at Elliot rage mthatha it was big ,I made an exchange I took size 9 peeptoe pump it doesn't fit also I go to plaza to see what I can get I found size 9 pump and its fit to my child I ask for an exchange they refuse they told me to go back to Elliot where Ibought the first one.I bought the another pump.I go to Elliot the lady the she couldn't help me she refuse to tell me her name,exchange, refund the 89 back to my acc, she told me to go and call the office because she...

Category : Security

(0) Replies

Country : South Africa

My name is Sinetemba Tyokolo. I am using ADT as my alarm system on the house, on the 6th of May I worked night duty and there was no one at home that night. Around +-24H15 at night I received a call from ADT saying my alarm is ringing I told them to send someone to go check at the house because I am at work there is no one at home. Again around 24H25 I received a call to say the alarm is ringing again I told them to go and check the house as I am at work, I then asked my manager if I could...

Category : Security

(4) Replies

Country : South Africa

MY HUSBAND RECEIVED A CALL TODAY 19 JULTY 2017 FROM THE LAYWERS ON BEHLAF OF ADT THEY SAID WE OWE ADT R3000.00 FOR OUTSTANDING DEBT AFTER I CANCELLED MY ACCOUNT WITH ADT IN WRITING IN 2013!!! THIS IS 4 YEARS LATER!!!!!. How can we be kept responsible for someone that did not do their jobs back in 2013!!! My account was still debited after I have canceled my account after the second email I have sent to ADT to tell them to STOP taking their monthly debit they stopped to take the debit order....

Category : Security

(2) Replies

Country : South Africa

After trying to get motion detectors installed on my residence after being attacked two weeks ago, the Consultant did not get the correct measurements for equipment to the Technical Department. The Manager of the Technical Department will not take my call after the technicians were at my home today. Do I think Ashley will return my call by 4:30 pm today. NO!!!!

Category : Security

(1) Replies

Country : South Africa

Tried for 6 months to get them to fix fauls on the alarm system with no reaction. i have tried now for one month to get them to remove the system - no reaction from them

Category : Security

(1) Replies

Country : South Africa

Good day I would like to express my concern about service being rendered from the security company that is suppose to protect us but keep on failing its customers. It is the second time that I'm complaining about the very same thing. My alarm system went off this morning @ 04H41 received a call from the security about the same time, O than requested them to send a armed response and like always they arrived at my premise at 05H35 almost a hour later My question now is is this what...

Category : Security

(0) Replies

Country : South Africa

This company is one of the biggest ripoffs ever existed. They have been debiting our account for a vehicle that has been sold two years now. The next vehicle has been double debited every month from two different accounts. I have tried so many times to resolve this problem but they have still not done anything. Furthermore the third vehicle is being debited for a tracker that is not working, and when I questioned them they said they would have to replace it. When they came out to our premises...

Category : Security

(0) Replies

Country : South Africa

I have a contract with ADT for 2 months now. From the time my alarm system was installed it has been faulty. A company called B &H installed the alarm on behalf of ADT. The 1st time the sensors weren't working on both my doors. B&H fitted new sensors, but it was still faulty. The second time B&H came out to my place to check the sensors and still it wasn't connected properly. The third time B&H came out, my motion sensor on the outside wasn't working properly. Still they couldn't find the...

Category : Security

(0) Replies

Country : South Africa

Cleerbar Solution with representatives nationwide with special reference to Willem Oberholster the Western Cape representative previously from Mpumalange recently in Langebaan now in Hermanus will provide a quotation with a requirement of a 70% deposit. After accepting the quotation with payment of the deposit the stories start with lengthy excuses up to a point that no telephone calls or messages will be responded too. The excuses will always be the blame of somebody else and he will never...

Category : Security

(4) Replies

Country : South Africa

i once bought petrol from a guy called mosime william sekano...he sold me 5 litres with the price of R40 early march this year...so when i go back to the guy again for more petrol two weeks back he drained the petrol inside a white corsa bakkie and it hit that the guy was selling compound security company petrol so felt bad when i realised it and i asked my self a question that if this guy is a security guard and he is committing crime so how safe are we in south africa....

Category : Security

(2) Replies

Country : South Africa

i once bought petrol from a guy called mosime william sekano...he sold me 5 litres with the price of R40 early march this year...so when i go back to the guy again for more petrol two weeks back he drained the petrol inside a white corsa bakkie and it hit that the guy was selling compound security company petrol so felt bad when i realised it and i asked my self a question that if this guy is a security guard and he is committing crime so how safe are we in south africa....

Category : Security

(3) Replies

Country : South Africa

I was working for Chippa investment holding & they submitted my application form(claim form) 2013 but I never get my provident fund because there was no money for Chippa but this year I went there to check then they said there is money but I must apply again I took the form to Chippa manager Mr Yawa & he refused to sign he said why he must sign again but he did before now I am stuck can U assist Me please I need that money

Category : Security

(0) Replies

Country : South Africa

Do any of these names sound familiar to you? - Elandre (Allie) Alberts - Protec Investigations - Global Diamonds Have you been scammed OR lost money OR even been threatened by any of the above companies or person? If YES, then we would like to help you! Pretending to be a Private Investigator is a criminal offence and YES, you have people behind you to help seek justice for you. You weren’t the first to be scammed, nor hurt and you definitely won’t be the last. Let your voice...

Category : Security

(3) Replies

Country : South Africa

I am a senior citizen 75 years old and have not been able to drive a vehicle since 2009 due to health problems. I sold my last vehicles in 2009 as a result and have never owned a car since then. At that time I informed Tracker that I had no longer any need for their service, but even now, EIGHT YEARS LATER, Tracker is still deducting monthly premiums from my account for A SERVICE THEY HAVE NOT PROVIDED. They do not even reply to my written complaints. Surely it is illegal for...

Category : Security

(0) Replies

Country : South Africa

I cancelled my Chubb service fully and completely in December 2013 and I had no monies owing. I did not receive a single statement of account after end December...not one. I was told by Accounts division I owe nothing further as the account was fully paid up and the contract had been cancelled. Suddenly a few days ago I received an sms on my phone (which is obviously still on Chubb's records) telling me my account has been given over to some debt collectors and I owe R899. I have no idea...

Category : Security

(3) Replies

Country : South Africa

Received confirmation that a technician will install a unit in my vehicle today between 9 & 4. No contact from car track all day. Called the offices at 16:15. First told system is slow and can't gain access. Red flag 1. Then to be told by Yolanda that she will call the technician and call me back. About 16:35 called Yolanda again because she had not bothered to return my call. Yolanda then said the technician is delayed and would install at my home. At 18:05 called again and was told by...

Category : Security

(3) Replies

Country : South Africa

On 23 Oct 2016 the alarm at my premises went while I was not at home. When ADT called me I asked themto go and investigate. They later responded that they could not access my premises. My house was broken into. On 04 March 2017 I was not at home when at 18:59 I received a call from ADT that the alarm was going off. I asked them to go and investigate. In about 15 mimutes, they called to inform me that they could not access my premises. They said that it appears as if something has been pushed...

Category : Security

(6) Replies

Country : South Africa

On 23 Oct 2016 the alarm at my premises went while I was not at home. When ADT called me I asked themto go and investigate. They later responded that they could not access my premises. My house was broken into. On 04 March 2017 I was not at home when at 18:59 I received a call from ADT that the alarm was going off. I asked them to go and investigate. In about 15 mimutes, they called to inform me that they could not access my premises. They said that it appears as if something has been pushed...

Category : Security

(3) Replies

Country : South Africa

When you get to Rea Vaya station Carlton Centre on in Albertina Sisulu street, the security staff denies people to tap in if we used a bus that the machine to tap in didn't work, we end up been charged penalties because they refuse to tap us in, telling us is not their problems and lot of customers are complaining about this. We lose money, is also not my problem that the bus tap is not working and the guy treats everyone with arrogance telling commuters that only tap out are allowed in this...

Category : Security

(3) Replies

Country : South Africa

CMS from Benoni came to remove Alarm radio at my house in 50 Koedoe street Sunnyridge Germiston.The Technician from CMS removed Radio and in the proses damaged my alarm system purposely.Left leaving my Alarm System damaged with burnt of wires.I tried several times to contact and send messages and E-mails to CMS General Manager Mr Gerrit Van Heerden and to Mrs Daleen and Mr Gary Sweeny of the Technical Department informing them that they damaged my Alarm System when they removed there radio...

Category : Security

(1) Replies

Country : South Africa

I was robbed inside shoprite at shoprite olievenhoutbosch centurion I notified the security but only got help after my husband came as iam 8 months pregnant I was very emotional all my hard earned ,3000 is gone and the only thing I get was there is nothing they could do as their so called cameras are not working .

Category : Security

(4) Replies

Country : South Africa

The security guard on duty at the entrance of ward 485 green block who was on duty during visiting hours on 20 February 2017 is the rudest arrogant unmannered person and should be removed from his duties. I witnessed him being rude to two gentleman wishing to enter the ward without any reason showing off his authority. Later in the afternoon he con fronted a doctor entering the ward raising his voice because she did not sign his book before entering the ward. She must have complained about...

Category : Security

(0) Replies

Country : South Africa

Need to call above e company for work done at my place after 2 weeks . Never answered my calls or called me back or repliyed to my emails....Just vanished

Category : Security

(1) Replies

Country : South Africa

Our house alarm went off this morning, the response time for a call from Fedelity was nearly 20 min. When I asked the Fedelity worker who phoned why it took so long, his response was because he phoned the armed response. However there was no armed response at this stage outside our property. This response time is extremely poor and a concern. Luckily, it was a false alarm.

Category : Security

(2) Replies

Country : South Africa

I HAVE SUBSCRIBED TO ADT FOUR YEARS AGO AND LAST YEAR NOTICED THAT THEY ARE NOT REACTING IN MY AREA , A NEW COMPANY COMES OUT WHENEVER THEERE IS AN ACTIVATION . SO I CONTACTED ADT ON THE 27TH JULY AND WAS ADVISED THAT THEY HAVE CANCELLED ADT IN ATTERIDGEVILLE , MAMELODI AND SOSHANGUVE ADT APPOINTED NTP TO REACT WHENEVER THERE IS AN ALARM ACTIVATION IN THOSE AREAS. DOES NOT MAKE SENSE AND I ASKED THEM TO CANCEL MY CONTRACT, TO DATE I AM STILL WAITING , I HAVE CALLED THEM SEVERAL TIMES...

Category : Security

(0) Replies

Country : South Africa

Hello peter , I applied as a cctv operator but it happened that 2 days before I started the job , I received an sms saying that "i've been appointed as a Site manager" which I started on the 2nd December 2016 , as a split manager who is working day and night. On the 16th December 2016 I went for nightshift when I came at work the lady which she call herself a contract manager gave me a handing over of what happened during the day then later she ask if she can see me outside she then told me...

Category : Security

(0) Replies

Country : South Africa

WE WANTED TO CANCELL OUR CONTRACT WITH ADT AND WE WERE TOLD THAT THE CONTRACT TAKES 3 YEARS AND FROM THE SALES CONSULTANT THAT WAS NOT THE CASE, OK I ASKED IF I COULD BE SENT THE CONTRACT WHERE I SAID IM SIGNING FOR 3 YEARS AND EVEN TODAY IM STILL WAITING ITS BEING 6 MONTHS ALREADY, WE ARE EXPERIENCING A BAD SERVICE AND UNFAIRNESS AND WOULD LIKE ADT TO CONTACT US IMMEDIATELY, WE SIGNED FOR 2 YEARS AND WERE EVEN TOLD THAT AFTER 2 YEARS THE UNIT BECOMES YOURS...OUR ACCOUNT NO IS MAL02198 PLEASE...

Category : Security

(0) Replies

Country : South Africa

I would like to bring to your attention an event that took place on the eve of 11/12/2016, whilst overnoghting at the gariep dam forever resort. Arrived tiered from PTA on route to the Cape, booked into the resort service was good no worries, settled in went for dinner at the local hotel, got back exhausted and fell asleep, woke up at 03H30 for the good old smoke and realise l had been cleaned out of all cell phones tablets camera and my watch shocked as it was a resort, l drove to the...

Category : Security

(3) Replies

Country : South Africa

Arno Hattingh - Invisecure --- Now Trading as Shutter Shield in Cape Town Arno Hattingh is a dishonest swindeling thief. He owes plenty of people money, that he had conned them out of. these amounts are staggering and mount up to Hundreds of Thousands of Rands. Arno Hattingh is now trading in Cape Town as Shutter Shield, even though he has not payed the money back to the numerous clients he took payments from, as well as what he still owes to all the people he conned into worked...

Category : Security

(0) Replies

Country : South Africa

Dear ADT I must say how disappointed I was on the 24 December 2016. We called your call centre in the morning for assistance on an alarm system for our home, my wife spoke with your agent the more she tried to explain that we do not have an account with you the agent kept on insisting on it. I eventually took over the call and tried reasoning with her to no avail, she said to me that she will get a manger to call me back today is the 4 January 2017 and still haven’t receive a call from...

Category : Security

(0) Replies

Country : South Africa

Jon from Free Alarms in Cape Town, free-lances for Chubb Security and came to my house to quote a Chubb security and monitoring deal. I signed a debit order on a chubb contract and at the end of the month I get debited from Free Alarms.!! When I queried it they said it was for additional equipment not covered by the installation - which he told me NOTHING about at the time, plus they sent me a copy of so called contract I signed for the debit order - and it does NOT have my signature on it....

Category : Security

(0) Replies

Country : South Africa

The ADT radio at my premises which links to the Control room is faulty I requested them to come and replace the radio, which is the property of ADT They want to charge me between R500.00 and R850.00 to come out and replace THEIR faulty equipment The actual alarm was tested by a qualified DSC technician and found to be in order. I had an alarm and the neighbour informed me. I contacted ADT and they could not even find my details. They also refused to assist, even though I still pay for...

Category : Security

(0) Replies

Country : South Africa

ADT is so useless with their non existant service, they will deduct money from the bank acc each month but fail to do what you pay them for. last week my alarm went off twice and they only called after 2 minutes then when they get to my house they say the alarm is malfunctioning. just yetserday the alarm went off again and there was no one at the house, a neighbour was the one who called my husband to inform him that the alarm went off and all doors were open. my husband drove all the way...

Category : Security

(0) Replies

Country : South Africa

Lawnhaven Phoenix

Category : Security

(0) Replies

Country : South Africa

A few years ago, we had to install additional security beams at our house after several break-ins. We made use of Anti Intrude at that stage. The service was good and we would not have hesitated to use them again in the future. Recently we started to have problems with 2 of our beams and a few door sensors. At the time, we also switched security companies and we requested the new security company to have a look at the faulty equipment. Unfortunately, they couldn’t assist due to the fact...

Category : Security

(0) Replies

Country : South Africa