Telecommunications Complaints

Subscription no: 0817186070 Account no: 335345623 Upgrade to Big Deals 40G R369pm Good day I received a marketing call from Telkom to upgrade my contract, this was +/- 3 weeks ago. We received the new router on Monday 3 Sept 2018. Since then I have phoned 4 times the Telkom customer service line to determine when my new device will be activated. Every time receiving a different story and promise for activation. And yet here we are 3 weeks later and still no activation. So Telkom is...

Category : Telecommunications

(0) Replies

Country : South Africa

Our Wifi/telkom line at home is not working.I contact Telkom on the 23rd March 2018,that my Wifi is not working, they mentioned that the cables has been stolen in our areas( South of Johannesburg and will not be replaced , gave me a dispute. ref no 22824558,I contact them on numerous occations and their reply was that they busy dealing the dispute, its now 7 months down the line and still no joy ,On the 13rd August Meshadren the consultant provide me with a ref no(231346403) that has not...

Category : Telecommunications

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Country : South Africa

I have locked a call months ago with regard to the fallen Telkom pole after bad weather. I have had no response up to date. I is very difficult to get a hold of the on phone, hold for hour without any success. Kind Regards Elmarie Myburgh 0845117809

Category : Telecommunications

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Country : South Africa

We have had this contract with MTN for over a year and UNFORTUNATELY we still have another year with them.... Every month there is an issue with payment, we have pay and they still disconnect the phone, we call and send the proof of payment and still this happens weekly OMG!!!!! Can they be so damn incompetenent to load a payment. they told us initially to use a reference and someone at MTN told us it was the wrong reference we have now corrected it but STILL this is happening. WE CANNOT...

Category : Telecommunications

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Country : South Africa

Hi I am sorry to say but Telkom Mobile people does not know what they are supposed to do first i went to the telkom mobile shop then i was told to phone customer care which number is 10210 to downgrade my cell number which is 0817571087 then i must choose option 3 which i did then i was told i must phone 081180 no satisfaction there then i phoned 10210 again then i was told i must phone 10213 looks like nobody knows exactly what they are supposed to be doing and i looks like everyone passes...

Category : Telecommunications

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Country : South Africa

I am very happy with the service from Vodacom. I was told by a consultant that my contract is ending in July. I sent through a request to cancel the contract on the 02/07/2017, which was not done, I made a follow up call, and a consultant advised that my request was sent through to the wrong department. I then sent through a 2nd request on the 08/08/2018 ,no response, I call again 0n the 22/08/2018,it was cancelled ,Ref -No 1-34212626137429.I was debited for this month, I also put through a...

Category : Telecommunications

(1) Replies

Country : South Africa

Vodacom decucted an amount of R9800.00 from my bank account 29/06/2018. After contacted the call centre several times, NO FEEDBACK. How can you deduct such large amounts from an account and never respond to this matter. There was an invoice generated and was simply deducted. Vodacom was suppose to refund the money, but 2 months later NO REFUND!!! I think Vodacom's service is the poorest of all. Every time I phoned the team leader just did not respond to any queries. The number with...

Category : Telecommunications

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Country : South Africa

I bought 3 GIG data bundle for R201 from Telkom through cellphone banking.but till today,i haven't received any data or any message from them and its for second time this thing happens to me with this Telkom data thing. when I check my balance,it shows that the transaction went through.

Category : Telecommunications

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Country : South Africa

Telkom is debiting my account on a contract I took for my child. The cellphone package was supposed to be R 99.00 per month. I did request for a 0 spending limit but to my surprise they included R 500 data on a R99 phone. How ridiculous is that? what would a 9yr old do with so much data. Fast forward, I received my statement and disputed that, asked them to remove that data and send me the correct bill. This has been on going since the 17th of July case no. 24136943, noting was done, had to...

Category : Telecommunications

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Country : South Africa

my Mother upgrade her phone contract with Telkom towards the end of may. We specifically request twice that a limit of R10 is put in place to avoid a high telephone bill as she is a pensioner with a very small income. The limit is for r10 and the total should not exceed r309. She received a bill of r730. When we went to the branch in Brakpan, they advise us that they have done a system upgrade and therefore the limit was removed by the system and that she have to pay it because she have...

Category : Telecommunications

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Country : South Africa

I call Multichoice every month to reconnect my services.They keep on saying they will escalate the incident nothing happens.I spoke to Thulani today 08 August and was promised that I would receive an email escalating my problem.Who is going to fit the bill for all the calls I have made from April?You are ripping me off for R50 every time my services are disconnected.Your consultants are incompetent and don't provide feedback.I want this issue resolved otherwise I will cancel my subscription.

Category : Telecommunications

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Country : South Africa

Would Telkom please contact me,as I do not know how to contact them. |I have been trying to cancel an expired contract with Telkom,but no luck.I sent in the Cancellation forms via email,and they have not canceled the contract on their side. I emailed the cancellation form on the 9 January 2018 and no joy from Telkom. Telkom please contact me. Leslie Reid Ph 0834447745.

Category : Telecommunications

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Country : South Africa

WE RELOCATED DURING MAY 2017. THE AREA WHERE WE LIVE DOES NOT HAVE TELKOM COVERAGE. A REQUEST WAS MADE FOR A LINE MOVE HOWEVER THIS WAS NOT POSSIBLE SO A CANCELATION WAS REQUESTED , EMAILS SENT WITH COPY OF ID ETC. WE ARE STILL RECEIVING A BILL TO THIS DAY AND A R500.00 DEBBIT ORDER TAKEN OUT OF MY ACCOUNT FOR THE LAST 14 MONTHS FOR A LINE I DO NOT USE AND HAVE REQUESTED CANCELATION.VARIOUS RFERENCE NUMBERS ETC THE LINE IN QUESTION IS 0514361081 I WOULD APPRECIATE A REFUND AND NO FUTHER...

Category : Telecommunications

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Country : South Africa

Since May I log calls to Telkom to move a landline on the same premises from a flat to the house but no success. It is for my dad who cannot see properly anymore and it will make life easier for him if his landline is close to his bed

Category : Telecommunications

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Country : South Africa

Good Day, I would like to report the issue I have had with Samsung Rewards , through Vodocom, We were offered a deal with the new S9 cell phone through Vodocom, on the complition of the deal, we were informed the items that come with the phone will be sent to our address by Samasung, this was on the 13th of May, after 3 weeks nothing, we contacted Vodocom, they gave us details, we have failed to get a response from Samsung, bar the fact they handed the items to a courier compnay called...

Category : Telecommunications

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Country : South Africa

worst after having this line for 6 years and having endless problems they really don't care - see Telkom vans all over our vicinity but get told its not their derestriction so what they actually doing here??? - 4 years of pathetic service and now almost two months without any service - yet we pay and pay and PAY Please can someone help, this has affected our business and having to fork out money for data ETC.

Category : Telecommunications

(0) Replies

Country : South Africa

You guys are bloody useless man!! I have never in my entire life experienced such a shitty service with!! The waiting just to speak to a consultant is ridiculous and when you do finally get through, you are told you called the wrong department?? what fuckery is that??? Yet you guys are quick to threaten listing people with the bureau and debiting people's accounts!! If you are going to outsource some of your services, make sure that you guys keep a streamlined communication with that...

Category : Telecommunications

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Country : South Africa

My debit order for meandyoumobile went trough my bank on 30 June. My phone got cut off on 02 July due to the transaction being declined according to them. trying to get hold of them was a mission since my mails went unanswered until today. the response was normal corporate song and dance with no success in communication or them actually trying to see if there is an issue in their system. getting hold of them now on chat talking to Andrea Maistry, which is also the person that responded to...

Category : Telecommunications

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Country : South Africa

Good day Im so disappointed in MTN, after dozens of telephone calls and visits to SSW mall MTN shop, I’m still NOWHERE!!! My contract cell number 0787040944, and 2 additional number on my contact: 0733859883 0837189572 Please assist me with the following cancelations of 3 modems/routers? and 3 sim cards 784237402 718752715 605187437 I was call by Mtn Direct last year and was told that I can add a line free of charge on my account. It must only be activated after I received...

Category : Telecommunications

(0) Replies

Country : South Africa

My Good day Im so disappointed in MTN, after dozens of telephone calls and visits to SSW mall MTN shop, I’m still NOWHERE!!! My contract cell number 0787040944, and 2 additional number on my contact: 0733859883 0837189572 Please assist me with the following cancelations of 3 modems/routers? and 3 sim cards 784237402 718752715 605187437 I was call by Mtn Direct last year and was told that I can add a line free of charge on my account. It must only be activated after I...

Category : Telecommunications

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Country : South Africa

I’M REALLY DISSAPOINTED WITH VODACOM.THEY JUST RUINED MY LIFE SOMETIME AGO SOMEONE OPENED THE CONTRACT USING MY DETAILS THE ACCOUNT WAS OPENED WITHOUT THEM VERIFYING IF IT WAS ME WHO OPENED THE ACCOUNT.I HAD TO TAKE A DAY OFF FROM WORK TO GO MAKE AN AFFIDAVIT AND SENT A CERTIFIED COPY OF MY ID BOOK I THEN PHONED THEY SAID FORENSIC WAS BUSY INVESTIGATING THE MATTER BUT THEY SAID THEY COULD SEE I DID NOT OPEN THE ACCOUNT NOW I SOLD MY HOUSE I’m TRYING TO BUY ANOTHER ONE THE BANK IS...

Category : Telecommunications

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Country : South Africa

Telkom not responding to request to fix telephone number 021 917 1831: Mrs Anna van der Merwe George & Annie Starck Homes Frans Conradie Drive Bellville, Cape She is old and in the Maryport sick ward and needs her telephone urgently. Please help! Telkom just doing nothing.

Category : Telecommunications

(0) Replies

Country : South Africa

I have been trying to cancel my Telkom Wireless contract now since January 2018 as it expired at the beginning of February 2018. I got a notification saying that the expiry date is in Feb and if I want to cancel the contract I needed to send a cancellation request +/- 20 days in advance. I sent the cancellation notification on 9 January 2018 but got no notification of recite or processing but took it as received. When I got my next statement I noticed that I was being billed for another month...

Category : Telecommunications

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Country : South Africa

Good day I take out a cellphone contract with In Blue Lable Connect. I received the phone on the 13 April 2018 they said I must call to active the simcard because I get airtime and free munits. Since then until now I tried to phone them everyday but nothing. I even send them mails but still noting. They dedeucted the first premie on the end of April and then the end of May and then the 1 of June 2018 and the amount is 299.00. So for three monts I have been paying for something that I cant...

Category : Telecommunications

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Country : South Africa

A Year ago I bought a Premio 700v tablet from Ackermans Brackenfell. And since then it has been in and out for repairs 7 times . This tablet has given me no joy only disappointment and bad customer service. Five weeks ago I also bought a Cellc phone from them -two weeks later it gave me major problems and I took it back to the store only to find out that the tablet has come back to the store (from repairs) about 3weeks ago -- nobody took the time to call me and inform me about this....

Category : Telecommunications

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Country : South Africa

Summer Sun finds your number and will not stop harassing you. A woman there has been calling my family for weeks and today conned my elderly father into upgrading more than 10 contracts. This is after we have repeatedly said NO. She conned my 75 year old father into a service he did not want or need. They will stop at nothing. They apparently operate under MTN. Please let EVERYONE know about it.

Category : Telecommunications

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Country : South Africa

MTN deducted R 11 049.20 from my account on the 01st May 2018 and I visited MTN store the Glen to inquire about this transaction. I was told it was for the roaming charges. My problem is that I have never received any statement from MTN indicative of this amount even after I went to MTN Southgate for the statement. I was always told that the due amount is the usual monthly instalment of R 1004. I went to my bank to reverse the amount as it was out of my budget and was advised to pay R2000 at...

Category : Telecommunications

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Country : South Africa

RMCS SERVICE IS EXTREMELY POOR CALL CENTRE AGENT DONT EVEN KNOW WHAT THEY DOING. PHINDILE CUTS THE CALL ON ME. TEAM LEADER IS ALWAYS IN A MEETING I'M VERY DISSAPOINTED I DONT HAVE A SIM CARD FOR THE LAST 2 WEEKS 079 169 4452 THEY PROMISE TO SEND IT TO ME TILL THIS DAY NOTHING. I HAVE ASKED THEM TO CANCEL MY CONTRACT AND PUT ME BACK ON PREPAID THEY CANNOT EVEN DO THAT. I'M VERY ANGRY

Category : Telecommunications

(0) Replies

Country : South Africa

Good day, I had a contract. cancelled it within the first 7 days as required. Mobi was collected by Telkom 2 days later. It has been 2 years now. still every month various amounts are deducted from my account. from R79, R99, R178, R357 etc. Each time I need to place a stoporder/debitorder reversal, costing me R85 each time. I phoned Mobi several months ago, and still this fraud is continuing !!!! every month with no stop in sight. Please people, never concede to a debitorder. do a...

Category : Telecommunications

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Country : South Africa

My husband pass on on the 18th February 2018. My phone was on my husbands contract and I requested Vodacom to transfer the whole contract to my name as suggested by Nathanial of Vodacom South Africa. I visited, Alicia, at the Vodacom Shop in Coutenay Street, George to assist me in doing the transfer. She did everything wright and told me that I still have to pay the business contract at the end of March 2018 of R3,022.73. I Agree to that and then from the 1st of April the premium will...

Category : Telecommunications

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Country : South Africa

I’ve been a loyal customer of Vodacom for the past 7 years (0798167603) and now that I’m trying to downgrade my account I am unable to do so. When I walk into the Vodacom store in Wynberg it feels to me like the staff is mocking me and just assisting me so that they can get rid of me but nothing gets done to resolve my problem. All the consultants is aware of my problem and I was even told that it’s out of their hands because they are Chatz and not Vodacom. I am the customer and when I...

Category : Telecommunications

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Country : South Africa

On 19th April i landed in Seychelles. I received SMS that I was on Travel Saver We had to use google maps to find our accommodation. Which took I believe around 20min. 634MB according to Vodacom on the 20th April , not on 19th when i used it. The following day 20th April 2018, at 17:29pm received first SMS notifying current roaming at R2000, then 7 minutes later at 17:36 i received a further SMS that current roaming estimated at R4000 I logged a complaint with Vodacom immediately...

Category : Telecommunications

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Country : South Africa

Vodacom removed from my bank account more than double the amount I have contracted for. They close the reference numbers where I inquire about this without any explanation. You get sent from department to department and eventually cut off. They once phoned back after cutting me off with a promise to respond within 15 minutes. Still waiting days later. This is nothing but theft. All that remains now is to make a case of theft against them.

Category : Telecommunications

(0) Replies

Country : South Africa

Vodacom took more than double the agreed amount from my account on 2 May 2018. My complaints are ignored. The reference numbers are closed without explanation. I am sent from department to department then cut off or get a promise that I will be phoned within 15 minutes, which never happens. I am about to lay a charge of theft today against them but I also want the world to know how badly this organisation treats its customers and specifically that they illegally take money from customer...

Category : Telecommunications

(0) Replies

Country : South Africa

I have a capped contract with Telkom and my normal instalment thst I pay every month is R450.00 Recently I have received a bill for R3404.87. in February I went to Telkom at mall of Africa and I asked them to set my spending limit to 0. the person assisted me rest assured me that the bill for Aprill will be normal coz previously I was also billed a huge amount. I have 3 contract with them and all of them I pay 450.00. they billed me R1800.00 for data and that number is being used by my son...

Category : Telecommunications

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Country : South Africa

We are a welfare organization that is rendering services to children in need. It is 4 months that we are without any phones. Services are promised with no results. Please can somebody help .

Category : Telecommunications

(0) Replies

Country : South Africa

I Mr. M.A Modukanele, id no 6011025847089 am sick and tired off this mtn service provider. Our arrangement after I've had a similar problems... we had a good arrangements that they need to debit their money from my bank account. as i am almost 60KM away from town. i use my phone to communicate with my family. I NEED MY PHONES ON. And the service in Delarey store is so racial and ridiculous 0782472776 0733481759

Category : Telecommunications

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Country : South Africa

Can you please advise because we are now beyond frustrated. We requested the data package to be cancelled as the contract expires on the 10th of May. ONLY TH DATA PORTION. Somebody at the call centre requested the adsl line to be cancelled as well. It is now been 3 weeks where I have requested to cancel the incorrect order from telkom’s side. I am trying to run a business and cannot upgrade my adsl line because nobody can cancel the cancellation order. Please advise because my query has...

Category : Telecommunications

(1) Replies

Country : South Africa

I bought Airtime from Vodacom for R55, bought 50mb for R5. I still had R45 in my acc. I went on Facebook, Data finished apparently within 20 minutes and I remained in Facebook, just scrolling. After 45 minutes I received notification that my data is depleted, I checked and discovered that the whole R45 was gone. Boom. Vodacom are the biggest crooks in the communications industry. I am moving all my contracts away from them. Sies, Crooks...!!!

Category : Telecommunications

(0) Replies

Country : South Africa

Telkom do not respond to my emails or fulfill their promises. I have been waiting for MANY months for my ADSL landline and data line to be converted to fibre without any success or joy despite many promises and even an sms to say the technician is on his way. Needless to say he never arrived, and nothing has happened. I am VERY unhappy with their lack of service, installation and communication

Category : Telecommunications

(0) Replies

Country : South Africa

My one phone contract finished in November 2017 but every now and then the debit my bank account. On the other contract I receive no data allocation as was promised and sim card does no work yet they keep on going into my bank account without my consent. I have tried to get the matter resolved many times over eight month but they peek on telling me that a manager will phone me and help me. Be very careful with this service provider.

Category : Telecommunications

(0) Replies

Country : South Africa

Hi .. I have ben paying via EFT and all my payments were not allocated. my ADSL was disconnected and I reported this on the 16.04.18 . I was told Telkom has a 7 - 14 turn around time. No help from customer service . I was being told my issue was escalated but not. I called in today and was told my dispute is on the 9th day and its a 14 day turn around time. This is so frustrating as I am now without ADSL for the past 2 weeks. I wanted to make a payment now and asked for the incorrect amount...

Category : Telecommunications

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Country : South Africa

Someone took out a cellphone contract out using my Vodacom account. The deduction came off my account end March. I was advised to have an Affidavit done and change my bank account. This took the whole day to accomplish. Vodacom sent off my complaint on the 3 April and I'm still waiting for feedback. This is unacceptable

Category : Telecommunications

(0) Replies

Country : South Africa

I have a contract with Cell C and due to unforeseen financial difficulty was unable to pay my account for two months. However, I then contacted Cell C and explaining the problem to them. instead of helping me they suspended my account, which I don't have a problem with, the robbery part comes in is that they bill me for data and airtime that they prevent me from using. I have asked numerous employees why would Cell want a double benefit and it is not stated like that on the contact that I...

Category : Telecommunications

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Country : South Africa

Reference number complaint at Cell C 1804200000398649. Reference number that FNB gave in order to cancel transaction 008507. Date of transaction: 20/4/2018 time 13:54:17 Branch President Squa (Mogale-Krugersdorp SA) I went to branch to buy pre paid for R100. I asked the agent for it. He asked my cel number, I gave it and then he asked my phone and he pressed numbers to confirm this number. He then went to the computer to put information in. He had my cell number. He proceeded to...

Category : Telecommunications

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Country : South Africa

I rewrite my last posting as Vox didn't even bother with it, they are so arrogant.. Having previously complained here about the same company, I find myself doing so again, because it is not resolved and I beg and beg for a Senior Commercial manager to contact me for weeks and weeks via Ivy in accounts and Nikki Gomes in Sales, but it would seem to be impossible, only Technical call and call, but Commercial nothing at all. I would really like to speak with their Marketing Director, seeing as...

Category : Telecommunications

(0) Replies

Country : South Africa

I upgraded a MTN cell no (0718720318) through Mondo Mobile on 13 December 2017. The voice recording confirmed the upgrade without a new device to the value of R469 per month. In January the invoice was R929.00. Calls was logged between MTN and Mondo Mobile on numerous occasions to get this resolved without success. MTN REF - 262364329 26 Jan 2018 call to MTN on 2 Feb 2018 (no feedback could be provided) reply from MTN on 4 Feb 2018 - ref 1-28457233634 claiming query is resolved. MTN ref...

Category : Telecommunications

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Country : South Africa

On the 8Th April 2018 I spent 2.30 at the Musgrave Mtn branch due to systems problems encountered .I was assisted with renewal of 2 contracts ,Due to cell being taken in an armed robbery I had to do a sim swop for 1 cell .On Monday I called Mtn and spoke to Jabulani and advised the sim was still not actived I obtained reference number 265013165 and supervisor was in meeting to call me back .On Tuesday 10th I called back spoke to Anele at the call centre she advised technical issue will check...

Category : Telecommunications

(0) Replies

Country : South Africa

Your reference number is SM167561. Good day I am so annoyed and frustrated with Telkom with bad services. In the beginning of December 2017 Telkom cable be stolen in our area Eldorado Park et 3 So we had no service at all. I was on a packaged deal with Telkom on ASDL for data and free after hour and weekend calls. When the cable was stolen, we did not have any services for the line. I reported it to Telkom and in replied they told me that the cable has been stolen and that they are...

Category : Telecommunications

(0) Replies

Country : South Africa

have a contract with FREDD FIBRE. our internet has been down for nearly 2 weeks now (since the Easter weekend). When you try to call them the phones are never answered. I have sent numerous emails and received ticket numbers each time which seems to get ignored. I finally got through to their call centre yesterday and spoke to Sihle for about 30 minutes while he tried to assist, he said my problem was too complicated for him and he would refer it to a senior technician. They of course never...

Category : Telecommunications

(0) Replies

Country : South Africa

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