Telecommunications Complaints

I recently upgraded and my old phone is locked with Vodafone Protect. Each time I request pin to be sent to me i do not receive the pin. I visited Vodacom in Greenstone and they advised me to go to these Pakastanis with cell phone shops to clean my software. I do not feel after paying for 2 years with Vodacom that I now cannot use my own phone and Vodacom fail to assist. I did go to a cell phone shop who then tell me that Vodacom can only assist. I also contacted McAfee service and...

Category : Telecommunications

(0) Replies

Country : South Africa

I signup for a Contract with Me and you Mobile 3x weeks ago. After I paid the money in there bank account the one months airtime and activation of sim cards and all the admin fees I received my Sim Card. I activated my sim card on there web page. Then the Problems starts.... I struggle for a week for someone at this company to help me to activate my sim-card. After the sim-card was activated I can still not phone out because they said there is not airtime loaded. I already paid for my...

Category : Telecommunications

(0) Replies

Country : South Africa

I lost my phone and found it after 2 days and went to Vodacom shop on the 9th April 2017 to be assisted with unblacklisting of the phone because i had already blacklisted it with the Itc no 20872588 and i also gave them the affidavit from the police station but i have been going to that shop for almost a month now and been assisted by 3different people but they can't solve my problem and the phone is theirs and the worst part is that now they have changed the imei no of my phone and is still...

Category : Telecommunications

(0) Replies

Country : South Africa

Good day I need to know what I have to do to get a new working phone. I went to Vodacom 4u on 1/5/2017 and upgraded Cell nr 0764002166 with a CAT S30 Serial Nr 351933073302512 Job Nr 12179331. The phone was switched on and my sim was cut to fit and they downloaded watsup and the rest for me at a cost of R160.00. All fine and I left. When I got home the phone switched off. I switched it on with pin the knight we went to bed it was off again switched it on again and went to sleep Next...

Category : Telecommunications

(0) Replies

Country : South Africa

Hi there my complaint is about Vodacom we upgrade laastyear in August and took a I phone 16gig se now something whent wrong on the phone it doesn't what to switch on went to Vodacom the first time sent it in came back not telling us that we must switch of find my iPhone this took a week they said I must rather take it to appel store Menlyn sent it in keep in mind this phone is still under a 2year warranty came back with a massive quotation to fix the phone its Alost R5k now they sy that it...

Category : Telecommunications

(0) Replies

Country : South Africa

Hi there my complaint is about Vodacom we upgrade laastyear in August and took a I phone 16gig se now something whent wrong on the phone it doesn't what to switch on went to Vodacom the first time sent it in came back not telling us that we must switch of find my iPhone this took a week they said I must rather take it to appel store Menlyn sent it in keep in mind this phone is still under a 2year warranty came back with a massive quotation to fix the phone its Alost R5k now they sy that it...

Category : Telecommunications

(0) Replies

Country : South Africa

In January of this year I purchased a Telkom 100MBPS Optic Fibre package and was told that somebody from Telkom will contact me when I can go and collect a new router, as the router that I had at the time would not be compatible with the higher speed. Nobody from Telkom ever contacted me. I must have contacted Telkom ± 10 times and was informed every time that there was no stock. ± Two months ago I managed to get a technician to come out to test the line. I was also given a Xyzel...

Category : Telecommunications

(0) Replies

Country : South Africa

I called this morning(2017/05/22) round about 8.am complaining about my cellphone, it is blocked. The response a got is that i owe R298 and that is a rejection fee. Yes I agree i didnt honer the debit order but i did make a transfer on 5th May 2017. 1.As far as I know in South africa if you did not pay your account before the 7th of each you may be penalise 2.I have two contracts one with Telkom and the other one with Vodacom. payments were on two service providers Vodacom on the ver same...

Category : Telecommunications

(0) Replies

Country : South Africa

VODACOM CUSTOMER CARE 31 January 2017 To whom it may concern REF: CELLPHONE: Samsung Galaxy Mini Series Name: ID: Attached: Proof of cancellation and emails send to Vodacom Customer Care On 31 July 2015 I cancelled this cell phone contract after the two years contract expired at the Vodacom Branch in Heiderand, Mossel Bay, Western Cape The debit order was deducted from my account come month end and the contract not cancelled. I returned and they emailed or...

Category : Telecommunications

(0) Replies

Country : South Africa

Hey Im dino Bought a brand new fone Huawei Nova for R6500 cash only have the fone for few days .when i make calls the fone gets very hot and gives a funny smell at the back..i went to vodacom shop explain my situation and they told me they can repair the fone but can not give me a fone while my fone is in repair..then they refused to give a fone to carry on with..then the Manager said then i should go by myself to somerset-wes and repair the fone but it will be on my expense not vodacom.. so...

Category : Telecommunications

(0) Replies

Country : South Africa

worst customer experience, called the store, dealt with Nadia and comfirmed stock of sony xperia xa ultra, went to the store, signed the papers and was given a sony xperia xa. Upon querying, she tried to assure me that it was an ultra when it was not. Proved the phone was not an ultra, then was offered a samsung a7 for R289 which we agreed to. waiting for stock to arrive and didnt get a call back for 3 days. I called the store to find out what was going on and she informed me that they cannot...

Category : Telecommunications

(0) Replies

Country : South Africa

There is no MTN Network coverage since 13th May 2017 in Barkly East, Eastern Cape. We need urgent response in this matter.

Category : Telecommunications

(1) Replies

Country : South Africa

PLEASE REFER TO REFERENCE NO: 786CTK180417. Phone number: 014 533 0045. Address: 86 Wildevy Ave, Protea Park, Rustenburg. Account holder: D.R.L. Frost. I reported a broken/damaged Telkom cable almost a month ago. I have since made 6 phone calls to the number 10210, each time I get the same response that I have reported the cable damage and that a technician will phone me on my cell phone when they are in the area, to date I have not received one phone call from anybody. I have even...

Category : Telecommunications

(0) Replies

Country : South Africa

No customer service whatsoever

Category : Telecommunications

(0) Replies

Country : South Africa

after many years as a loyal MTN subscriber and a monthly bill of around R400 for two devices, I have been a target of illegal subscriptions that I would never request (Wasps??) I now apparently owe MTN a few thousand (I have not yet received the exact amount). After various phone calls and incredibly uninterested people that give a different story EVERY time I am totally frustrated. I have cancelled one subscription and am trying to cancel the other. Thank you

Category : Telecommunications

(0) Replies

Country : South Africa

I want my airtime and data, last night I about 500and something on my accounat and 3gb but to my surprise today in the morning I mad one calla and the next this I couldn't make any calls and log on to the internet, when I checked my balance I now had R0,00 and 0 on data. my data is switch off all the time when I drive to work and I hardly make calls that exceed R10 on my account. When I called I was told I had a subscription and my data was used on the internet. My question is how while...

Category : Telecommunications

(0) Replies

Country : South Africa

I have been struggling to get my accounts transferred from my business account to my personal account from 7 FEB 2017 and still my cell phone account is not on my personal account only my data account. Every month I struggle to get my account details mailed to me so that I can see what is going on. I had the area manager already involved with the manager of the shop and still my problem is not solved. They promised they will give feedback end of April. Now it is 16 May 2017 and still...

Category : Telecommunications

(0) Replies

Country : South Africa

I have been trying to purchase data bundles from 8ta and their MMI code is not working and their website is down. Now i have to sit here and wait for their stupid website to work before I can do anything. This is also not the first time this has happened. It happens quite frequently!! And there is always the unexplained disappearance of my airtime. Also whenever I check my airtime balance it is never correct. 8ta is the worst network I have ever been on.....I'm moving back to Vodacom. This is...

Category : Telecommunications

(0) Replies

Country : South Africa

Good day complaint quality of service at Telkom is pathetic I am paying R600 a month for 4mbps uncapped ADSL line 013 665 4769 Delmas area I am only getting 1mbps out of my 4 mbps line, how can I pay for this service that I am not getting I am constantly logging calls with Telkom online I never get any feedback from them, this is unacceptable kind regards Adriaan Van Wyk

Category : Telecommunications

(0) Replies

Country : South Africa

After being approached by Telkom and offered a free transition to a fibre connection, and months of delay, the line was changed. With the new fibre line, my old handset would no longer work. The technician who installed the fibre line told me that I would need to take the old handset into a Telkom Service Centre, where they would replace it with a fibre-compatible phone. On Friday 12 May, I went in to the Telkom Service Centre in Menlyn. After waiting 20 minutes for service, a consultant...

Category : Telecommunications

(0) Replies

Country : South Africa

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