Telecommunications Complaints

I have a contract with cell c and I just renewed it.after receiving the new sim card I phoned the company to activate my new sim card.I was told that because the sim card has not been working for some time I have to activate it at at a cell c store which is about 40 km from where I stay.i have to spend 100 to get there.is wouldn't have renewed the contract if I new this.nowindow I'm sitting with a sim card that I'm paying for but can't use

Category : Telecommunications

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Country : South Africa

I got a call at 12:45 from home Choice as I was interested in the duvet special and asked to be called, indeed I was called, consultant asked my details, I gave her, she told me my account was handed over... Yes I was handed over and I paid the amount on december and settled the account. She hang up on me while I was trying to explain, told me I don't qualify... I was going to buy cash... She didn't even ask me whether is a credit or cash order, I felt I was disrespected and judged....

Category : Telecommunications

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Country : South Africa

Our telephone line is and has been in operation for 20-30 years, and we have not had any difficulties with either the line or phone. In addition we have been operating the phone with WAYA-WAYA prepaid annually which was activated on the 21 August 2008, which had a grace of 95 day period. We have been using Telkom 155 vouchers to recharge and also pay the annual fee, which was deducted from the airtime loaded onto the phone during Aug/Sept ; thus we made sure that there was enough airtime...

Category : Telecommunications

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Country : South Africa

MY COMPANY, HIKERS PARADISE, SWITCHED OVER FROM A ADSL LINE TO A MOBILE LTE SYSTEM FROM TELKOM , for INTERNET ACCESS. From Month 1 there was a massive DEPLETION OF DATA on a regular basis. Every time when I went to the TELKOM OFFICES, they agreed about the irregularities. The Consultant would phone afterwards and just say they can't find a problem , and close the CASE. I HAVE FOLLOWED THIS UP MANY TIMES WITH TELKOM : NO SUCCESS !!! The ICCID NO: 89270200180020982337. TELKOM CONTRACT NO :...

Category : Telecommunications

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Country : South Africa

I received a message that OTP number 482398 Cell C contract is almost approved. I never went to any Cell C store to apply for a contract and this is not my first time applying for a contract.

Category : Telecommunications

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Country : South Africa

I am staying in the rural area of Kwa-Mhlanga in Mpumalanga province, I have been calling Vodacom to complain about the network issue that we experience every 3rd day, we buy promotional data and the voice that we forfeit because of the network issue, we don't get to be repaid our data or voice that we lost due to the company's fault in network, I spoke to the technician that told me to look for other service provider because their network is congested in the area and they will have to wait...

Category : Telecommunications

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Country : South Africa

I am sick and tired of receiving promo deal one offers sent via sms three or four times a day, I reply by tying STOP and I get a sms back incorrect short code. You can’t get them on the phone to complaint the shops in Clearwater Mall are useless, I’m told to contact head office, “Hello the stupid Headoffice does not answer their phones” due to high call volume rations. What a useless orginisation, it’s a pity we are limited to choice because all three service providers in this...

Category : Telecommunications

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Country : South Africa

I have had a normal line installed beginning of this month Dec'18. A week later the line does not work I have called Telkom 6 times in the 8 working days where I had no feedback... Everyday a different story... and that they understand, the technician will call me, the technician will go to my house....I am really so sick of calling them and have the same story. For a line that we had for 1 week !!! my reference @ Telkom: 26073522

Category : Telecommunications

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Country : South Africa

I have been trying to get in touch with NDS Credit. Cell C has handed over my account to them. I have been for the past 3 weeks trying to contact NDS on 011521700 it just says mailbox is full no matter what time of the day you call and I tried getting another number for them from Cell C legal but they never answer being trying for days now. I need to settle my account and this is now dragging on. Cell C cant be bothered about how they treat they customers irrespective of us having our...

Category : Telecommunications

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Country : South Africa

This month Telkom is billing me for a cellphone that I do not own, whose number is 0614822058. Their own invoice shows that one of their own employee loaded this information on the 13 November 2018 into my account. They are refusing to check in their own systems who is the employee who committed this act. Instead they are telling me that it is fraud and they are advising me to go to the police and obtain an affidavit. Their fraud department will act once I have the affidavit. I am refusing to...

Category : Telecommunications

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Country : South Africa

tt connect installed a fibre line and router into my home on the 8 November 2018. Its was supposed to take maximum of 3 days to connect us to the hub. We are still not connected. We have phoned, sent face message, emailed and have had zero response. The standard response is we will call you back. I would like for them to either connect me immediately or come and remove their equipment so that I can get another service provider to provide a service. It is no little wonder that they...

Category : Telecommunications

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Country : South Africa

How absolutely mind blowing to realise how many people having an ongoing tiff with Telkom SA when I posted my Telkom review/complaint on HelloPeter on Friday. We have been without Wi-Fi/Fibre since 4 November, for 2nd time in 4 months, 15 days and we still pay for it. Hours, and a lot of money hanging on to get help, they are just too incompetent. We phone everyday up to 3X, with no help, just to get a SMS each time say our problem has been resolved when it’s not been, and no technician...

Category : Telecommunications

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Country : South Africa

ARREAS CHARGED ON MY ACCOUNT AFTER I CHANGED BANKING DETAILS WITH THE CONSULTANT AT THEIR STORES, I WAS TOLD THAT THEY WILL DEBIT FROM THE NEW ACCOUNT GOING FORWARD BUT FOR SEPT I MUST GO AND PAY THE ACCOUNT MANUALLY AT PICK N PAY WHICH I DID AND HAVE SUPPLIED THEM WITH PROOF OF PAYMENT, AT THE END OF OCTOBER THEY FAILED TO RAISE A DEBIT ON MY ACCOUNT AND I WENT TO PICK N PAY TO DO THE MANUAL PAYMENT AGAIN AND SEND THEM PROOF VIA EMAIL TO THEIR MANAGER AND STILL HAVE NOT RECEIVED AN...

Category : Telecommunications

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Country : South Africa

My fax line stopped working about 6 months ago. we cancelled it at at Telkom Wonder Park office do not know if it is stopped then at the end of September I tried to cancel the other lines - was not able to do it at Telkom Wonder Park as well as online as well as the app. A lady at Telkom also promised to assist as a friend but even she was unable to cancel it the numbers to cancel is 011 440 6175 0117868114 0117869245 and 0861113843 Al the accounts is for DJ Slabbert trading as G&D...

Category : Telecommunications

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Country : South Africa

I applied for a fibre line from TElkom on 21 OCTOBER 2018. Iwas told that I would get it within 5 to 10 working days as fibre was present in Loch Road Rondebosch. Problem 11 working days later no connection Their technician said that fibre was not available in my area. Conclusion : Telkom lies 2. multiple calls to service dept, unhelpful call center agents. Impression -Telkom is a poorly staffed company, poorly trained agents 3.telkom answers calls within 1 min to sales...

Category : Telecommunications

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Country : South Africa

I have a long standing ADSL CONTRACT that I pay R580.00 per month. To my dismay I have not had the adsl internet functioning since 07OCTOBER 2018. I have made numerous calls to the technical support system at mweb.Some of the technicians are plainly useless and poorly trained . They advised me that the problem is with Telkom. Telkom stated that they resolved the problem as per the mweb ticket. I still do not have the internet since 07 October 2018. Their rrecords (MWEB0 on data usage will...

Category : Telecommunications

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Country : South Africa

I live in Boshoff Street, La Hoff, Klerksdorp. There is a Vodacom Cellphone tower in our street. Alongside the road at the tower, someone has dug a huge hole with no warning that it is there. There is a large roll of optical fibre line in the hole. This has been left like this for at least two months, but probably closer to six months. Someone will ride or fall into this one night and be killed. I phoned Vodacom. They denied that there was a tower in Boshoff Street, even though I gave them...

Category : Telecommunications

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Country : South Africa

My phone was collected 6 weeks ago and I have not received my phone yet no phone call from them nothing but I am bring billed for a phone I don't have Mr price mobile for you

Category : Telecommunications

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Country : South Africa

I have been trying since 9 May 2018 to transfer my Dads phone that he has had for over 40 years ie 031 2081327 from one address to another..sadly I have made over 20 calls..but have had no assistance.. each time I call I speak to "new" person and told something different..in Spetember I gor through to Shanique Devoe Pillay and was soo happy as I thought..thank goodness this will now be sorted out..a phone and sim for a fixed line look alike was couried to me as we have problems with...

Category : Telecommunications

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Country : South Africa

Waiting for parcels RH959513061CN/R1004928590za from 10/08/18 and parcel RC135997139MY/R1004107753ZA from the 15/08/2018 Post Office service does not exist at all. Customer service does not answer telephone or reply on E-Mails. Very bad communication ann no service at all in the new South Africa

Category : Telecommunications

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Country : South Africa

Huawei - Bad Service On 6 October 2018 at 13:02, we booked in a mobile phone at the Huawei Service Centre in Canal Walk. A quotation was mailed to me on 7 October 2018 at 15:05. The signed quotation was sent back to [email protected] on 9 Octobe 2018 at 9:34.The email contained very specific questions around payment. By Friday, 12 Ocotber 2018, I had not received feedback from Huawei. I called the contact centre at 17:22 on this day, and engaged with Lerato. According to him,...

Category : Telecommunications

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Country : South Africa

ADSL Line Damaged 5th October 2018, complaint logged. Calls made to Naas Senekal at Telkom promised to come back to me in 10 minutes, 8 hours later no response. Called twice and told not available can he call me later. Raised complaint with Telkom Head Office. In the interim we have no ADSL and cannot run or business. Telkom seem to be untouchable, typical of a SOE

Category : Telecommunications

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Country : South Africa

After many emails and phone calls to MTN and a lot of attitude from the Insurance department agents, I was told my insurance was never updated at the time of my upgrade. Now I'm left with a damaged phone that I cannot use!! I have diligently paid my contract and insurance for over 5 years!! I’m beyond disappointed in MTN and their nonsense service!! I shouldn't be held accountable for MTN's incompetent staff who failed to update my info at the time of my upgrade!!

Category : Telecommunications

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Country : South Africa

I settled a query with Neotel in May 2014 and have a letter confirming that the account is paid up to date. I recently applied for a Home loan only to discover that Neotel blacklisted me for the same issue that was settled 4 years ago. This negatively impacted on my credibility and I was unable to get a loan due to the R1400 that Neotel blacklisted me for. The worst is that when I requested a copy of my contract they were unable to give it to me. If they don't have a contract on what basis...

Category : Telecommunications

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Country : South Africa

Wife has contract for 2 sim cards with data. Signed up for debit order to go through on 15 th of every month. Debit order doesn't go off. Statement of 01/09/2018 states that bank account will be debited on 14/09/2018 but amount is due by 30/09/2018. Debit order went through bank on 27/09/2018 and service was blocked the same date. Today, 05/10/2018 service is still not restored and personnel from Telkom sends me from one department to the other. All I want from them is to cancel debit...

Category : Telecommunications

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Country : South Africa

To whom it may concern. I have been a loyal customer for more then 20 years. Been from prepaid to contract through Altech autopage then directly with Vodacom. Now my contract is due for upgrade and what better way to spoil the wife with a new Samsung Note 9? the in-store packages and online packages are not the same, but the inline packages gives a Samsung gear for the same price as what you would get only the phone in-store. so i called customer care line to guide me through the...

Category : Telecommunications

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Country : South Africa

I have been incorrectly billed and money deducted from my ABSA Bank account for 2 months now without my consent. I sent their customer services an email as I'm out of the country at the moment and have had no response. GloCle were my service providers and they owed me money. This is the message I got. GloCell Customer Communications - Cession Letter 2018-07-11 Dear Jacqueline Louise Kuter Transfer of your GloCell Service Provider Contract to Cell C Network You will already have...

Category : Telecommunications

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Country : South Africa

I HAVE HAD 4 UNAUTHORISED DEBIT ORDERS OF R1395 TAKEN OFF MY ACCOUNT.PART OF THE AMOUNT HAS ALREADY BEEN PAID AND THE OTHER PART IS ONLY SUPPOSSED TO GO OFF ON 01.10.2018 - YET THE FIRST OF THESE 4 WENT OFF ON 15/9 AND THEN AGAIN ON 16/9; 21/9; 27/9. I HAVE CALLED TELKOM ON 16/9 AND 21/9 WHERE I WAS TOLD IT WOULD BE ESCALATED TO THE COLLECTIONS DEPARTMENT TO STOP DEBITING ME. TODAY, 28/9 I HAVE CALLED TWICE AND REQUESTED A SUPERVISOR/MANAGER TO CALL ME AS I AM GETTING NOWHERE WITH THE CALL...

Category : Telecommunications

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Country : South Africa

Telkom statement was due on the 10 September, yet they billed me from 19 July to 17 September and the month of September had just began. I logged a complaint with them - the call agent was useless - and to date - I have had no response, just a new statement which bills me for September and October - stating that I am in arrears.

Category : Telecommunications

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Country : South Africa

Telkom statement was due on the 10 September, yet they billed me from 19 July to 17 September and the month of September had just began. I logged a complaint with them - the call agent was useless - and to date - I have had no response, just a new statement which bills me for September and October - stating that I am in arrears.

Category : Telecommunications

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Country : South Africa

Subscription no: 0817186070 Account no: 335345623 Upgrade to Big Deals 40G R369pm Good day I received a marketing call from Telkom to upgrade my contract, this was +/- 3 weeks ago. We received the new router on Monday 3 Sept 2018. Since then I have phoned 4 times the Telkom customer service line to determine when my new device will be activated. Every time receiving a different story and promise for activation. And yet here we are 3 weeks later and still no activation. So Telkom is...

Category : Telecommunications

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Country : South Africa

Our Wifi/telkom line at home is not working.I contact Telkom on the 23rd March 2018,that my Wifi is not working, they mentioned that the cables has been stolen in our areas( South of Johannesburg and will not be replaced , gave me a dispute. ref no 22824558,I contact them on numerous occations and their reply was that they busy dealing the dispute, its now 7 months down the line and still no joy ,On the 13rd August Meshadren the consultant provide me with a ref no(231346403) that has not...

Category : Telecommunications

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Country : South Africa

I have locked a call months ago with regard to the fallen Telkom pole after bad weather. I have had no response up to date. I is very difficult to get a hold of the on phone, hold for hour without any success. Kind Regards Elmarie Myburgh 0845117809

Category : Telecommunications

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Country : South Africa

We have had this contract with MTN for over a year and UNFORTUNATELY we still have another year with them.... Every month there is an issue with payment, we have pay and they still disconnect the phone, we call and send the proof of payment and still this happens weekly OMG!!!!! Can they be so damn incompetenent to load a payment. they told us initially to use a reference and someone at MTN told us it was the wrong reference we have now corrected it but STILL this is happening. WE CANNOT...

Category : Telecommunications

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Country : South Africa

Hi I am sorry to say but Telkom Mobile people does not know what they are supposed to do first i went to the telkom mobile shop then i was told to phone customer care which number is 10210 to downgrade my cell number which is 0817571087 then i must choose option 3 which i did then i was told i must phone 081180 no satisfaction there then i phoned 10210 again then i was told i must phone 10213 looks like nobody knows exactly what they are supposed to be doing and i looks like everyone passes...

Category : Telecommunications

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Country : South Africa

I am very happy with the service from Vodacom. I was told by a consultant that my contract is ending in July. I sent through a request to cancel the contract on the 02/07/2017, which was not done, I made a follow up call, and a consultant advised that my request was sent through to the wrong department. I then sent through a 2nd request on the 08/08/2018 ,no response, I call again 0n the 22/08/2018,it was cancelled ,Ref -No 1-34212626137429.I was debited for this month, I also put through a...

Category : Telecommunications

(1) Replies

Country : South Africa

Vodacom decucted an amount of R9800.00 from my bank account 29/06/2018. After contacted the call centre several times, NO FEEDBACK. How can you deduct such large amounts from an account and never respond to this matter. There was an invoice generated and was simply deducted. Vodacom was suppose to refund the money, but 2 months later NO REFUND!!! I think Vodacom's service is the poorest of all. Every time I phoned the team leader just did not respond to any queries. The number with...

Category : Telecommunications

(0) Replies

Country : South Africa

I bought 3 GIG data bundle for R201 from Telkom through cellphone banking.but till today,i haven't received any data or any message from them and its for second time this thing happens to me with this Telkom data thing. when I check my balance,it shows that the transaction went through.

Category : Telecommunications

(0) Replies

Country : South Africa

Telkom is debiting my account on a contract I took for my child. The cellphone package was supposed to be R 99.00 per month. I did request for a 0 spending limit but to my surprise they included R 500 data on a R99 phone. How ridiculous is that? what would a 9yr old do with so much data. Fast forward, I received my statement and disputed that, asked them to remove that data and send me the correct bill. This has been on going since the 17th of July case no. 24136943, noting was done, had to...

Category : Telecommunications

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Country : South Africa

my Mother upgrade her phone contract with Telkom towards the end of may. We specifically request twice that a limit of R10 is put in place to avoid a high telephone bill as she is a pensioner with a very small income. The limit is for r10 and the total should not exceed r309. She received a bill of r730. When we went to the branch in Brakpan, they advise us that they have done a system upgrade and therefore the limit was removed by the system and that she have to pay it because she have...

Category : Telecommunications

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Country : South Africa

I call Multichoice every month to reconnect my services.They keep on saying they will escalate the incident nothing happens.I spoke to Thulani today 08 August and was promised that I would receive an email escalating my problem.Who is going to fit the bill for all the calls I have made from April?You are ripping me off for R50 every time my services are disconnected.Your consultants are incompetent and don't provide feedback.I want this issue resolved otherwise I will cancel my subscription.

Category : Telecommunications

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Country : South Africa

Would Telkom please contact me,as I do not know how to contact them. |I have been trying to cancel an expired contract with Telkom,but no luck.I sent in the Cancellation forms via email,and they have not canceled the contract on their side. I emailed the cancellation form on the 9 January 2018 and no joy from Telkom. Telkom please contact me. Leslie Reid Ph 0834447745.

Category : Telecommunications

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Country : South Africa

WE RELOCATED DURING MAY 2017. THE AREA WHERE WE LIVE DOES NOT HAVE TELKOM COVERAGE. A REQUEST WAS MADE FOR A LINE MOVE HOWEVER THIS WAS NOT POSSIBLE SO A CANCELATION WAS REQUESTED , EMAILS SENT WITH COPY OF ID ETC. WE ARE STILL RECEIVING A BILL TO THIS DAY AND A R500.00 DEBBIT ORDER TAKEN OUT OF MY ACCOUNT FOR THE LAST 14 MONTHS FOR A LINE I DO NOT USE AND HAVE REQUESTED CANCELATION.VARIOUS RFERENCE NUMBERS ETC THE LINE IN QUESTION IS 0514361081 I WOULD APPRECIATE A REFUND AND NO FUTHER...

Category : Telecommunications

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Country : South Africa

Since May I log calls to Telkom to move a landline on the same premises from a flat to the house but no success. It is for my dad who cannot see properly anymore and it will make life easier for him if his landline is close to his bed

Category : Telecommunications

(0) Replies

Country : South Africa

Good Day, I would like to report the issue I have had with Samsung Rewards , through Vodocom, We were offered a deal with the new S9 cell phone through Vodocom, on the complition of the deal, we were informed the items that come with the phone will be sent to our address by Samasung, this was on the 13th of May, after 3 weeks nothing, we contacted Vodocom, they gave us details, we have failed to get a response from Samsung, bar the fact they handed the items to a courier compnay called...

Category : Telecommunications

(0) Replies

Country : South Africa

worst after having this line for 6 years and having endless problems they really don't care - see Telkom vans all over our vicinity but get told its not their derestriction so what they actually doing here??? - 4 years of pathetic service and now almost two months without any service - yet we pay and pay and PAY Please can someone help, this has affected our business and having to fork out money for data ETC.

Category : Telecommunications

(0) Replies

Country : South Africa

You guys are bloody useless man!! I have never in my entire life experienced such a shitty service with!! The waiting just to speak to a consultant is ridiculous and when you do finally get through, you are told you called the wrong department?? what fuckery is that??? Yet you guys are quick to threaten listing people with the bureau and debiting people's accounts!! If you are going to outsource some of your services, make sure that you guys keep a streamlined communication with that...

Category : Telecommunications

(0) Replies

Country : South Africa

My debit order for meandyoumobile went trough my bank on 30 June. My phone got cut off on 02 July due to the transaction being declined according to them. trying to get hold of them was a mission since my mails went unanswered until today. the response was normal corporate song and dance with no success in communication or them actually trying to see if there is an issue in their system. getting hold of them now on chat talking to Andrea Maistry, which is also the person that responded to...

Category : Telecommunications

(0) Replies

Country : South Africa

Good day Im so disappointed in MTN, after dozens of telephone calls and visits to SSW mall MTN shop, I’m still NOWHERE!!! My contract cell number 0787040944, and 2 additional number on my contact: 0733859883 0837189572 Please assist me with the following cancelations of 3 modems/routers? and 3 sim cards 784237402 718752715 605187437 I was call by Mtn Direct last year and was told that I can add a line free of charge on my account. It must only be activated after I received...

Category : Telecommunications

(0) Replies

Country : South Africa

My Good day Im so disappointed in MTN, after dozens of telephone calls and visits to SSW mall MTN shop, I’m still NOWHERE!!! My contract cell number 0787040944, and 2 additional number on my contact: 0733859883 0837189572 Please assist me with the following cancelations of 3 modems/routers? and 3 sim cards 784237402 718752715 605187437 I was call by Mtn Direct last year and was told that I can add a line free of charge on my account. It must only be activated after I...

Category : Telecommunications

(0) Replies

Country : South Africa

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