Telecommunications Complaints

On 22 May 2018 we got notice from @NRE (National Real Estate, Bloemfontein) that fibre will be installed in our complex – (Backbone was already in beginning 2018). Since then it has been said that there were multiple promises by Stephan Maritz (their salesperson). End of August 2018, then it was end of October. I then spoke to the project manager and he said it will be end of March 2019. Eventually the home drops was installed by a subcontracted company (fibrescope) in April. They finished...

Category : Telecommunications

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Country : South Africa

Applied to move my telephone service 6 weeks ago. Spend hours with their useless contact centre operatives. "We have escalated your request. Someone will contact you" No such luck! The walk-in centre at the Lakeside mall is just as bad.

Category : Telecommunications

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Country : South Africa

Mid January, I received the call from Cell C the consultant I spoke to was Sindane Molebatsi he told me about the specials and promotions they had that day since I was due for an early upgrade with them, I told him to call me the following day and he did as agreed, So I upgraded with a Wi-Fi Route which the deal was 18 gig for R149 a month but because I was not finished with the current contract the agreement was I will continue using the 2 gig for the current contract then when I am done,...

Category : Telecommunications

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Country : South Africa

hi, I have 2 issues regarding vodacom SA service suppor. 1. it seems that Vodacom renoved me from their e-mail server as i cannot send or receive e-mails. i did go through all settings with microsoft and I was requested to contact vodacom. his complaint was escalated by vodacom as the 082135 support eam cannot assis me and it was refrred toheir backoofice. refrence 1-34 329994437962 was sent via SmS to my phone. 2.the same suppor eam requested me if i configured he poring of my old...

Category : Telecommunications

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Country : South Africa

I went to MTN morning siae on 20th March to alter my contract to up my usage. I didn't get any benefit after 24 hours and went in aain on 22March to complain and could not get satisfaction as the matter had to be ecsalated to [email protected] i contacted them on the 26 and 27th to again resolve the fact that I had no beenfit without success. I got my account and have been chared the upgraded value for the full month of March - no proportionate chagre as was promised. I have called on...

Category : Telecommunications

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Country : South Africa

i had an contract with cell c through FNB about 5 years ago which i paid in full and i ended my contracts with them but everytime an amount of R550 was debited from my account and everytime i had to go to the bank to cancel the contract and the bank paid the amount back .three months ago i went to the bank for a loan and was declined only then i was informed my account with cell c was handed over to a collections instatute.immediately i went to FNB to go find out what the problem is and they...

Category : Telecommunications

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Country : South Africa

I purchased a cellphone online through Telkom.receive the phone on 6th march 2019.I battled to get my number ported at it eventually happened on th 29th march. I am now facing the same problem of requesting PROOF OF PURCHASE but I am been sent from pillar to post as no one in the call centres are able to assist me. I called telkom mobile 081180 on Sunday they told me to call 10123 which I did on three occasions yesterday with no luck.each and every operator has a different answer. I...

Category : Telecommunications

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Country : South Africa

, I took contract for cell number 0662203619 with Vodacom direct in November and was told insurance will be R58.00 for Samsung Galaxy J5 and email below was sent to me as proof but was I shocked on Monday when I took the phone to repairs because of damage to it and was told it does not have insurance . whereas all are along I know that both my cell phones are covered should anything happen to it. my phone has been in service since May 16 last year to now still my request for repairs is...

Category : Telecommunications

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Country : South Africa

Telkom keeps kon charging me double the amount for rejected debit order that was never debited, 1st i had a complaint whereby there was money in my bank account but they charged me double and never said that the debit order was rejected the matter was setlled again they are charging double the amount which i dont owe as there was no debit that went off my account, they say i owe them R600 when i had an e-mal fron one of the managers that said i owed R198.70 which they did not debit on the 1st...

Category : Telecommunications

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Country : South Africa

MTN is claiming that i owe them money for a product I have no knowledge of. I am a Vodacom customer and I pay all my Vodacom bills. I have submitted an affidavit denying knowledge of this and asked for the contract, proof of address submitted as part of RICA and proof of earnings none of these have been provided. Instead I am being threatened with legal action.

Category : Telecommunications

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Country : South Africa

I have been battling with Telkom to sort out my ADSL line for over a month now , my line keeps on dropping when you are on line , from the 1 of the month and till now it has dropped more than 200 times . I have 200 gigs to use and with all this I only used about 40 gigs. I have contacted Telkom and all they have is empty promises ie. wee will send a technician to sort it out and when thy come all they say is its the cable or we change the pair on the pole , but still the problem is not...

Category : Telecommunications

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Country : South Africa

I am so fed up with Telkom with their services. In May 2017 I ask them to upgrade my speed line to 4. A lady told me and convince me to have unlimited data. I agree and said let me try it. After two weeks I phone Telkom to take it back as it was because I cannot do anything the Speed was worse than ever, it just resuming all the time. They done the change but did not fixed my account. No amendments. The prize is not the same. I am back on my normal account which was R456 and they one I...

Category : Telecommunications

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Country : South Africa

MTN Direct couriered a phone suppose to be an upgrade June 2018. My underaged son did not want the so called upgrade as in fact it was a downgrade (Samsung to a Hiscence 170). I visited 4 MTN stores, all stores in Witbank, Middelburg and then Pretoria(Menlyn Park) to return this phone. All refused, excuse was they do not deal with MTN Direct. MTN should be MTN? After reporting to my lawyers the phone was returned by courier, receival was confirmed and a cancellation number was received....

Category : Telecommunications

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Country : South Africa

my daughter lost her phone on the 9th of January , so the insurance said its fine we must phone cell c and ask them to block the phone. when we call cell c they asked her question that she does remember some but not all question. I told them we can e-mail them the insurance document with the IME number that will prove that she is the owner of the phone. they don't want to accept that, now i don't understand because we can prove to them that she is the owner of the phone with a document so...

Category : Telecommunications

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Country : South Africa

i have a rental switchboard and phone system with Office Guru - please note that should one of your extensions be out of order and they come out to change a port to make it functioning again then you will be billed for this call out even though you did not cause the fault. Response is even if it is a rental then I have to pay to maintain it. To top it all the accounts department informed me it is the same if I buy a car or have a car rental - I must maintain it! First time ever I have...

Category : Telecommunications

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Country : South Africa

I have been trying since November 2017 to cancel my services with Telkom and they keep on billing me.We had problems with our ADSL line since September 2017 due to faulty lines. Telkom eventually passed a credit on my account due to the fact that we had no ADSL line. I decided to cancel our ADSL line in November 2017 since they were unable to repair the cables, this I did it in the Telkom Shop at the Springs Mall. I phoned, I emailed, I visited the Telkom shop again within this year and even...

Category : Telecommunications

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Country : South Africa

I am connected by Vodacom Fibre in my Estate, Irene Farm Villages in Centurion and have been without Internet connectivity since Saturday 09th February 2019. I logged a call (082 1904) on Sunday Morning 10th Feb and was told by Clint that they had someone on duty who would look at the issue. Nothing transpired... Contacted them on Monday and Casandra told me the same.... nothing transpired. Followed up yesterday (Tuesday morning) again and was told by Casandra that I had requested in 2017, to...

Category : Telecommunications

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Country : South Africa

I ordered a mobile online around the 3 December. The payment for the mobile was deducted from my bank account. I received many messages saying the mobile has been dispatched and would be delivered. At the end of December the mobile was still not delivered. Subsequently I called to cancel the mobile for non delivery and asked for my refund. To date after numerous calls I have not been refunded. I was kept holding for ages, given case numbers, asked to verify myself, put on hold when I asked to...

Category : Telecommunications

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Country : South Africa

black magic spells

Category : Telecommunications

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Country : South Africa

My home landline is out of order,no dialling tone.When I phone the no it rings but when I pick the phone up it is dead but the phone is still ringing. This has happened may times after a storm in Durban. I went into the Telkom outlet,Bluff,Durban,South Africa on the 12 December 2018. A woman told me she will register the fault on the system. Still no help. On the 14 January 2019 I went again and reported the fault. On the 15 January 2019 I received an sms with the reference no: 26546695.The...

Category : Telecommunications

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Country : South Africa

I have a contract with cell c and I just renewed it.after receiving the new sim card I phoned the company to activate my new sim card.I was told that because the sim card has not been working for some time I have to activate it at at a cell c store which is about 40 km from where I stay.i have to spend 100 to get there.is wouldn't have renewed the contract if I new this.nowindow I'm sitting with a sim card that I'm paying for but can't use

Category : Telecommunications

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Country : South Africa

I got a call at 12:45 from home Choice as I was interested in the duvet special and asked to be called, indeed I was called, consultant asked my details, I gave her, she told me my account was handed over... Yes I was handed over and I paid the amount on december and settled the account. She hang up on me while I was trying to explain, told me I don't qualify... I was going to buy cash... She didn't even ask me whether is a credit or cash order, I felt I was disrespected and judged....

Category : Telecommunications

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Country : South Africa

Our telephone line is and has been in operation for 20-30 years, and we have not had any difficulties with either the line or phone. In addition we have been operating the phone with WAYA-WAYA prepaid annually which was activated on the 21 August 2008, which had a grace of 95 day period. We have been using Telkom 155 vouchers to recharge and also pay the annual fee, which was deducted from the airtime loaded onto the phone during Aug/Sept ; thus we made sure that there was enough airtime...

Category : Telecommunications

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Country : South Africa

MY COMPANY, HIKERS PARADISE, SWITCHED OVER FROM A ADSL LINE TO A MOBILE LTE SYSTEM FROM TELKOM , for INTERNET ACCESS. From Month 1 there was a massive DEPLETION OF DATA on a regular basis. Every time when I went to the TELKOM OFFICES, they agreed about the irregularities. The Consultant would phone afterwards and just say they can't find a problem , and close the CASE. I HAVE FOLLOWED THIS UP MANY TIMES WITH TELKOM : NO SUCCESS !!! The ICCID NO: 89270200180020982337. TELKOM CONTRACT NO :...

Category : Telecommunications

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Country : South Africa

I received a message that OTP number 482398 Cell C contract is almost approved. I never went to any Cell C store to apply for a contract and this is not my first time applying for a contract.

Category : Telecommunications

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Country : South Africa

I am staying in the rural area of Kwa-Mhlanga in Mpumalanga province, I have been calling Vodacom to complain about the network issue that we experience every 3rd day, we buy promotional data and the voice that we forfeit because of the network issue, we don't get to be repaid our data or voice that we lost due to the company's fault in network, I spoke to the technician that told me to look for other service provider because their network is congested in the area and they will have to wait...

Category : Telecommunications

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Country : South Africa

I am sick and tired of receiving promo deal one offers sent via sms three or four times a day, I reply by tying STOP and I get a sms back incorrect short code. You can’t get them on the phone to complaint the shops in Clearwater Mall are useless, I’m told to contact head office, “Hello the stupid Headoffice does not answer their phones” due to high call volume rations. What a useless orginisation, it’s a pity we are limited to choice because all three service providers in this...

Category : Telecommunications

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Country : South Africa

I have had a normal line installed beginning of this month Dec'18. A week later the line does not work I have called Telkom 6 times in the 8 working days where I had no feedback... Everyday a different story... and that they understand, the technician will call me, the technician will go to my house....I am really so sick of calling them and have the same story. For a line that we had for 1 week !!! my reference @ Telkom: 26073522

Category : Telecommunications

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Country : South Africa

I have been trying to get in touch with NDS Credit. Cell C has handed over my account to them. I have been for the past 3 weeks trying to contact NDS on 011521700 it just says mailbox is full no matter what time of the day you call and I tried getting another number for them from Cell C legal but they never answer being trying for days now. I need to settle my account and this is now dragging on. Cell C cant be bothered about how they treat they customers irrespective of us having our...

Category : Telecommunications

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Country : South Africa

This month Telkom is billing me for a cellphone that I do not own, whose number is 0614822058. Their own invoice shows that one of their own employee loaded this information on the 13 November 2018 into my account. They are refusing to check in their own systems who is the employee who committed this act. Instead they are telling me that it is fraud and they are advising me to go to the police and obtain an affidavit. Their fraud department will act once I have the affidavit. I am refusing to...

Category : Telecommunications

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Country : South Africa

tt connect installed a fibre line and router into my home on the 8 November 2018. Its was supposed to take maximum of 3 days to connect us to the hub. We are still not connected. We have phoned, sent face message, emailed and have had zero response. The standard response is we will call you back. I would like for them to either connect me immediately or come and remove their equipment so that I can get another service provider to provide a service. It is no little wonder that they...

Category : Telecommunications

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Country : South Africa

How absolutely mind blowing to realise how many people having an ongoing tiff with Telkom SA when I posted my Telkom review/complaint on HelloPeter on Friday. We have been without Wi-Fi/Fibre since 4 November, for 2nd time in 4 months, 15 days and we still pay for it. Hours, and a lot of money hanging on to get help, they are just too incompetent. We phone everyday up to 3X, with no help, just to get a SMS each time say our problem has been resolved when it’s not been, and no technician...

Category : Telecommunications

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Country : South Africa

ARREAS CHARGED ON MY ACCOUNT AFTER I CHANGED BANKING DETAILS WITH THE CONSULTANT AT THEIR STORES, I WAS TOLD THAT THEY WILL DEBIT FROM THE NEW ACCOUNT GOING FORWARD BUT FOR SEPT I MUST GO AND PAY THE ACCOUNT MANUALLY AT PICK N PAY WHICH I DID AND HAVE SUPPLIED THEM WITH PROOF OF PAYMENT, AT THE END OF OCTOBER THEY FAILED TO RAISE A DEBIT ON MY ACCOUNT AND I WENT TO PICK N PAY TO DO THE MANUAL PAYMENT AGAIN AND SEND THEM PROOF VIA EMAIL TO THEIR MANAGER AND STILL HAVE NOT RECEIVED AN...

Category : Telecommunications

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Country : South Africa

My fax line stopped working about 6 months ago. we cancelled it at at Telkom Wonder Park office do not know if it is stopped then at the end of September I tried to cancel the other lines - was not able to do it at Telkom Wonder Park as well as online as well as the app. A lady at Telkom also promised to assist as a friend but even she was unable to cancel it the numbers to cancel is 011 440 6175 0117868114 0117869245 and 0861113843 Al the accounts is for DJ Slabbert trading as G&D...

Category : Telecommunications

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Country : South Africa

I applied for a fibre line from TElkom on 21 OCTOBER 2018. Iwas told that I would get it within 5 to 10 working days as fibre was present in Loch Road Rondebosch. Problem 11 working days later no connection Their technician said that fibre was not available in my area. Conclusion : Telkom lies 2. multiple calls to service dept, unhelpful call center agents. Impression -Telkom is a poorly staffed company, poorly trained agents 3.telkom answers calls within 1 min to sales...

Category : Telecommunications

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Country : South Africa

I have a long standing ADSL CONTRACT that I pay R580.00 per month. To my dismay I have not had the adsl internet functioning since 07OCTOBER 2018. I have made numerous calls to the technical support system at mweb.Some of the technicians are plainly useless and poorly trained . They advised me that the problem is with Telkom. Telkom stated that they resolved the problem as per the mweb ticket. I still do not have the internet since 07 October 2018. Their rrecords (MWEB0 on data usage will...

Category : Telecommunications

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Country : South Africa

I live in Boshoff Street, La Hoff, Klerksdorp. There is a Vodacom Cellphone tower in our street. Alongside the road at the tower, someone has dug a huge hole with no warning that it is there. There is a large roll of optical fibre line in the hole. This has been left like this for at least two months, but probably closer to six months. Someone will ride or fall into this one night and be killed. I phoned Vodacom. They denied that there was a tower in Boshoff Street, even though I gave them...

Category : Telecommunications

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Country : South Africa

My phone was collected 6 weeks ago and I have not received my phone yet no phone call from them nothing but I am bring billed for a phone I don't have Mr price mobile for you

Category : Telecommunications

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Country : South Africa

I have been trying since 9 May 2018 to transfer my Dads phone that he has had for over 40 years ie 031 2081327 from one address to another..sadly I have made over 20 calls..but have had no assistance.. each time I call I speak to "new" person and told something different..in Spetember I gor through to Shanique Devoe Pillay and was soo happy as I thought..thank goodness this will now be sorted out..a phone and sim for a fixed line look alike was couried to me as we have problems with...

Category : Telecommunications

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Country : South Africa

Waiting for parcels RH959513061CN/R1004928590za from 10/08/18 and parcel RC135997139MY/R1004107753ZA from the 15/08/2018 Post Office service does not exist at all. Customer service does not answer telephone or reply on E-Mails. Very bad communication ann no service at all in the new South Africa

Category : Telecommunications

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Country : South Africa

Huawei - Bad Service On 6 October 2018 at 13:02, we booked in a mobile phone at the Huawei Service Centre in Canal Walk. A quotation was mailed to me on 7 October 2018 at 15:05. The signed quotation was sent back to [email protected] on 9 Octobe 2018 at 9:34.The email contained very specific questions around payment. By Friday, 12 Ocotber 2018, I had not received feedback from Huawei. I called the contact centre at 17:22 on this day, and engaged with Lerato. According to him,...

Category : Telecommunications

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Country : South Africa

ADSL Line Damaged 5th October 2018, complaint logged. Calls made to Naas Senekal at Telkom promised to come back to me in 10 minutes, 8 hours later no response. Called twice and told not available can he call me later. Raised complaint with Telkom Head Office. In the interim we have no ADSL and cannot run or business. Telkom seem to be untouchable, typical of a SOE

Category : Telecommunications

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Country : South Africa

After many emails and phone calls to MTN and a lot of attitude from the Insurance department agents, I was told my insurance was never updated at the time of my upgrade. Now I'm left with a damaged phone that I cannot use!! I have diligently paid my contract and insurance for over 5 years!! I’m beyond disappointed in MTN and their nonsense service!! I shouldn't be held accountable for MTN's incompetent staff who failed to update my info at the time of my upgrade!!

Category : Telecommunications

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Country : South Africa

I settled a query with Neotel in May 2014 and have a letter confirming that the account is paid up to date. I recently applied for a Home loan only to discover that Neotel blacklisted me for the same issue that was settled 4 years ago. This negatively impacted on my credibility and I was unable to get a loan due to the R1400 that Neotel blacklisted me for. The worst is that when I requested a copy of my contract they were unable to give it to me. If they don't have a contract on what basis...

Category : Telecommunications

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Country : South Africa

Wife has contract for 2 sim cards with data. Signed up for debit order to go through on 15 th of every month. Debit order doesn't go off. Statement of 01/09/2018 states that bank account will be debited on 14/09/2018 but amount is due by 30/09/2018. Debit order went through bank on 27/09/2018 and service was blocked the same date. Today, 05/10/2018 service is still not restored and personnel from Telkom sends me from one department to the other. All I want from them is to cancel debit...

Category : Telecommunications

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Country : South Africa

To whom it may concern. I have been a loyal customer for more then 20 years. Been from prepaid to contract through Altech autopage then directly with Vodacom. Now my contract is due for upgrade and what better way to spoil the wife with a new Samsung Note 9? the in-store packages and online packages are not the same, but the inline packages gives a Samsung gear for the same price as what you would get only the phone in-store. so i called customer care line to guide me through the...

Category : Telecommunications

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Country : South Africa

I have been incorrectly billed and money deducted from my ABSA Bank account for 2 months now without my consent. I sent their customer services an email as I'm out of the country at the moment and have had no response. GloCle were my service providers and they owed me money. This is the message I got. GloCell Customer Communications - Cession Letter 2018-07-11 Dear Jacqueline Louise Kuter Transfer of your GloCell Service Provider Contract to Cell C Network You will already have...

Category : Telecommunications

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Country : South Africa

I HAVE HAD 4 UNAUTHORISED DEBIT ORDERS OF R1395 TAKEN OFF MY ACCOUNT.PART OF THE AMOUNT HAS ALREADY BEEN PAID AND THE OTHER PART IS ONLY SUPPOSSED TO GO OFF ON 01.10.2018 - YET THE FIRST OF THESE 4 WENT OFF ON 15/9 AND THEN AGAIN ON 16/9; 21/9; 27/9. I HAVE CALLED TELKOM ON 16/9 AND 21/9 WHERE I WAS TOLD IT WOULD BE ESCALATED TO THE COLLECTIONS DEPARTMENT TO STOP DEBITING ME. TODAY, 28/9 I HAVE CALLED TWICE AND REQUESTED A SUPERVISOR/MANAGER TO CALL ME AS I AM GETTING NOWHERE WITH THE CALL...

Category : Telecommunications

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Country : South Africa

Telkom statement was due on the 10 September, yet they billed me from 19 July to 17 September and the month of September had just began. I logged a complaint with them - the call agent was useless - and to date - I have had no response, just a new statement which bills me for September and October - stating that I am in arrears.

Category : Telecommunications

(0) Replies

Country : South Africa

Telkom statement was due on the 10 September, yet they billed me from 19 July to 17 September and the month of September had just began. I logged a complaint with them - the call agent was useless - and to date - I have had no response, just a new statement which bills me for September and October - stating that I am in arrears.

Category : Telecommunications

(0) Replies

Country : South Africa

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