Telecommunications Complaints

I upgraded one of my three contracts with vodacom on 16/03/2017 and the phone was supposed to be delivered by RAM on 22/03/2017.I am still waiting for the phone to be delivered as RAM was given an incorrect address by vodacom so the phone was undelivered.I requested that the phone be delivered to my work address on 27/03/2017 and to date vodacom has not informed RAM deliveries.I contacted vodacom and spoke to Pindi who advised that there is no details on the system stating that the device...

Category : Telecommunications

(0) Replies

Country : South Africa

A service consultant from vodacom called me in january and offered to upgrade my package and did not give me the full information of how much I will be paying. I later realised that I will be paying more than I was told and that I will be paying a migration fee even though I did an upward migration. I called vodacom and asked them to put me back on my original package and reverse the migration fee. They did this in February and now when I requested the March statement they have charged me...

Category : Telecommunications

(0) Replies

Country : South Africa

In December 2016 I had a land line installed. I was told by the technician that the line was already an ADSL line. I went to Telkom Direct store at Tygervalley Center, Tygervalley Western Cape and was told that the conversion will take 21 days. I then filled in a cancellation form. End Of January 2017, I received a bill. I went back to same store and explained the situation. I was given another cancellation form to fill in. 2 weeks later I received an sms requesting a copy of this...

Category : Telecommunications

(0) Replies

Country : South Africa

Ive been in contact with virgin mobile and i just can not get them to correct my contract. Eastgate branch was suppose to upgrade my phone they instead sinned up another contract instead of the upgrade. Ive been to various branches even in Pretoria and im still getting the same service. I have not been in contact with them for years and all of a sudden this after they blocked the black berry they issued me on the upgrade or not sorry extra contract. im just not getting any service from...

Category : Telecommunications

(0) Replies

Country : South Africa

My mom purchased a phobe from MTN, they are billing her for a whole month of a phone she never received. We contacted Mtn where we were transfered a couple of times, i got enolved to help her. Eventually got through to a consultant Sibongile and Nlanhla and they refused to assist me because I did not have access i asked them to call her where they refused to contact her even if i gave them her number so that she could talk to them herself. I honestly think this is poor service. To do this to...

Category : Telecommunications

(0) Replies

Country : South Africa

Last year a Telkom representative phoned to offer me a unlimited wi-fi contract I asked twice if it's really unlimited she said yes. When the contract came the said it has only 1gig and if I want wi-fi I must go and sit at KFC in town. I told them I want to cancel as I cannot go there. I sent my cancellation within five days they promised to cancel it. They have been deducting my money ever since reverse fee is R26 every month. They owe me the bank fees and to stop immediately account...

Category : Telecommunications

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Country : South Africa

I had two phone calls from this company in three weeks offering me some special either on data or on upgrade. The first call I accept but NO DELIVERY was made and after three attempts in getting hold of them I cancelled the upgrade. The second call offered me a tablet with the router I have got AND ONCE AGAIN A PROMISE FROM THEIR SIDE WAS MADE FOR DELIVERY NOT LATER THAN 24/3. NOTHING not even a call to say why the delivery was not made and after phoning them twice and hold on for half an...

Category : Telecommunications

(0) Replies

Country : South Africa

I have a compliant  concerning data bundles i bought for my girlfriend. Please see the promotional sms sent by telkom on the 14/03/2017: Telkom's BIG data sale. Get 1GB of data plus free WhatsApp and free Telkom calls for only R49. That's a R50 saving! Offer valid until 27 March 2017. Reply yes to buy. Ts & Cs apply. As you  can see above, nothing has been specified concerning the expiry date of the promotional data whereas when you purchase your normal or non promotional  data you...

Category : Telecommunications

(0) Replies

Country : South Africa

I joined Neotel May 2016 and signed a contract for 12 months. Getting the unit installed was a huge hassle and their arrangements for attending to installation was pathetic. The Unit then had to be relocated to a new home mid-contract and this was an even bigger hassle resulting in the unit being removed by ourselves - but were still charged for their relocation fee. After a huge fight and weeks of correspondence (from which Neotel only responds to your enquiry 2% aggregate) the funds were...

Category : Telecommunications

(0) Replies

Country : South Africa

MTN have treated me badly in sorts of ways.

Category : Telecommunications

(0) Replies

Country : South Africa

Just last week I had applied for a contract phone which was approved and the only outstanding this was a sim swap witch could not be done due to system failure at MTN Southgate Two days ago I went to apply for another contract, I am told I was handed over for a measly R1.20. What is this R1.20 for? Why was I not informed about it? You people are just messing with my life! Fix this mess cause it will have an effect on my credit record. You are Sabotaging me and I will take...

Category : Telecommunications

(0) Replies

Country : South Africa

I cancelled my business service line from Telkom early in last year by phoning their Call center 10210.i went through many steps and phone calls and completed the form applicable and forwarded BUT each time I got no feedback from my service provider. I attempted to go to 2 different outlets in Cape Gate center as well as Tyger Valley center and was sent away without any help as I was repeatedly said that the call center is the only people that can assist with my problem/ request. No...

Category : Telecommunications

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Country : South Africa

My story is as follows: -In April 2016 I decided to port my number from MTN to Vodacom. I completed this application at the Fourways Mall branch. There seem to be some difficulty in finalising the port & this took some time. -Due to the difficulty experienced by the branch to port my number, they decided to give me a new contract with a new sim/cell number that I did not request or sign for. I, thereafter, told them that I do not want a new number & I need my existing number to be ported....

Category : Telecommunications

(0) Replies

Country : South Africa

I need you to cancel my Contract with immediate effect as You are in breach of contract by not even trying to resolve my problems. I have made Numerous calls to you call Centre, (Absolutely Useless), and was told EVERY time that the System is down and that someone will contact me as soon as it is up again. - 1 Week later- STILL NOT UP? My complaint is as follows: Contacted Customer care numerous times about receiving 500Mb Data free for the first 5 Months. (Got the first...

Category : Telecommunications

(0) Replies

Country : South Africa

I went to allusom communications centurion in January 18 2017 and I was assisted by a consultant Destiny Kilian for a new VODATAB for a scholar that was supposed to be on Top up plan, but the lady made it open plan without me not knowing after 3 days when the phone was delivered I received an sms from Vodacom saying I've excited my 50% mendotary limit of R1800 that was offered, since then I contacted Vodacom customer care where I was advised that the phone was on open plan, then since then...

Category : Telecommunications

(0) Replies

Country : South Africa

When my phone was due for an upgrade, I visited the Vodacom store at Bayside, Table View. The sales consultant recommended I upgrade to a LGV20. I took the phone and have been back several times as the sound is very bad. All my names on my contacts disappeared with numbers only remaining. The phone also gets so hot that I am not able to hold it any longer.

Category : Telecommunications

(0) Replies

Country : South Africa

Hellow Peter. my name is Pinky Nkosi. I got a call from Vodacom selling me a router of which I told them that I don't want it but they sent it to me anyway. they got my details from the existing account I have with them. I called them to collect their Router because I don't want it. they told me that they cancelled the account of the router but my money was deducted from my account. I called them and told them to cancel that instead it was deducted for the second time in 2 weeks. please help...

Category : Telecommunications

(0) Replies

Country : South Africa

I am regular, paid up vodocom client who over a week and half had my phone locked (on contract). I now cannot receive sms, receive calls, and essentially have no cellular data. I have been in to the Vodo phone stores in Nicolway Bryanston and yesterday spent over 4 hours at the Vodoworld store in Midrand trying to resolve this problem. I can be reached on 011 7176603 to assist me.

Category : Telecommunications

(0) Replies

Country : South Africa

My husband Nkosinathi Ngwenya had a contract with you for the number 0718962249 which expired last year June. Last year 2016 around June we were contacted that we are due for renewal of contract SePtember. We informed Tmn that we won't renew the contract as my husband unfortunately lost his job. We were then informed that the account is in arrears of R6000 and that we must pay it to settle th.e account .. I informed Tmn that i will pay the account in a three month period. I paid the account...

Category : Telecommunications

(0) Replies

Country : South Africa

I registered for Fibre internet , Telekom came to the house and did a great installation I just returned from USA and when creating my account with Afrihost I entered an incorrect bank account On day 2 I received an email saying there was a problem with my account On the same day I fixed the incorrect bank details and settled the outstanding amount ( for a service I would still use up to end of March) Although I have an email from Afrihost saying they would not cut the service...

Category : Telecommunications

(0) Replies

Country : South Africa

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