Telecommunications Complaints

Good Day, I would like to report the issue I have had with Samsung Rewards , through Vodocom, We were offered a deal with the new S9 cell phone through Vodocom, on the complition of the deal, we were informed the items that come with the phone will be sent to our address by Samasung, this was on the 13th of May, after 3 weeks nothing, we contacted Vodocom, they gave us details, we have failed to get a response from Samsung, bar the fact they handed the items to a courier compnay called...

Category : Telecommunications

(0) Replies

Country : South Africa

worst after having this line for 6 years and having endless problems they really don't care - see Telkom vans all over our vicinity but get told its not their derestriction so what they actually doing here??? - 4 years of pathetic service and now almost two months without any service - yet we pay and pay and PAY Please can someone help, this has affected our business and having to fork out money for data ETC.

Category : Telecommunications

(0) Replies

Country : South Africa

You guys are bloody useless man!! I have never in my entire life experienced such a shitty service with!! The waiting just to speak to a consultant is ridiculous and when you do finally get through, you are told you called the wrong department?? what fuckery is that??? Yet you guys are quick to threaten listing people with the bureau and debiting people's accounts!! If you are going to outsource some of your services, make sure that you guys keep a streamlined communication with that...

Category : Telecommunications

(0) Replies

Country : South Africa

My debit order for meandyoumobile went trough my bank on 30 June. My phone got cut off on 02 July due to the transaction being declined according to them. trying to get hold of them was a mission since my mails went unanswered until today. the response was normal corporate song and dance with no success in communication or them actually trying to see if there is an issue in their system. getting hold of them now on chat talking to Andrea Maistry, which is also the person that responded to...

Category : Telecommunications

(0) Replies

Country : South Africa

Good day Im so disappointed in MTN, after dozens of telephone calls and visits to SSW mall MTN shop, I’m still NOWHERE!!! My contract cell number 0787040944, and 2 additional number on my contact: 0733859883 0837189572 Please assist me with the following cancelations of 3 modems/routers? and 3 sim cards 784237402 718752715 605187437 I was call by Mtn Direct last year and was told that I can add a line free of charge on my account. It must only be activated after I received...

Category : Telecommunications

(0) Replies

Country : South Africa

My Good day Im so disappointed in MTN, after dozens of telephone calls and visits to SSW mall MTN shop, I’m still NOWHERE!!! My contract cell number 0787040944, and 2 additional number on my contact: 0733859883 0837189572 Please assist me with the following cancelations of 3 modems/routers? and 3 sim cards 784237402 718752715 605187437 I was call by Mtn Direct last year and was told that I can add a line free of charge on my account. It must only be activated after I...

Category : Telecommunications

(0) Replies

Country : South Africa

I’M REALLY DISSAPOINTED WITH VODACOM.THEY JUST RUINED MY LIFE SOMETIME AGO SOMEONE OPENED THE CONTRACT USING MY DETAILS THE ACCOUNT WAS OPENED WITHOUT THEM VERIFYING IF IT WAS ME WHO OPENED THE ACCOUNT.I HAD TO TAKE A DAY OFF FROM WORK TO GO MAKE AN AFFIDAVIT AND SENT A CERTIFIED COPY OF MY ID BOOK I THEN PHONED THEY SAID FORENSIC WAS BUSY INVESTIGATING THE MATTER BUT THEY SAID THEY COULD SEE I DID NOT OPEN THE ACCOUNT NOW I SOLD MY HOUSE I’m TRYING TO BUY ANOTHER ONE THE BANK IS...

Category : Telecommunications

(0) Replies

Country : South Africa

Telkom not responding to request to fix telephone number 021 917 1831: Mrs Anna van der Merwe George & Annie Starck Homes Frans Conradie Drive Bellville, Cape She is old and in the Maryport sick ward and needs her telephone urgently. Please help! Telkom just doing nothing.

Category : Telecommunications

(0) Replies

Country : South Africa

I have been trying to cancel my Telkom Wireless contract now since January 2018 as it expired at the beginning of February 2018. I got a notification saying that the expiry date is in Feb and if I want to cancel the contract I needed to send a cancellation request +/- 20 days in advance. I sent the cancellation notification on 9 January 2018 but got no notification of recite or processing but took it as received. When I got my next statement I noticed that I was being billed for another month...

Category : Telecommunications

(0) Replies

Country : South Africa

Good day I take out a cellphone contract with In Blue Lable Connect. I received the phone on the 13 April 2018 they said I must call to active the simcard because I get airtime and free munits. Since then until now I tried to phone them everyday but nothing. I even send them mails but still noting. They dedeucted the first premie on the end of April and then the end of May and then the 1 of June 2018 and the amount is 299.00. So for three monts I have been paying for something that I cant...

Category : Telecommunications

(0) Replies

Country : South Africa

A Year ago I bought a Premio 700v tablet from Ackermans Brackenfell. And since then it has been in and out for repairs 7 times . This tablet has given me no joy only disappointment and bad customer service. Five weeks ago I also bought a Cellc phone from them -two weeks later it gave me major problems and I took it back to the store only to find out that the tablet has come back to the store (from repairs) about 3weeks ago -- nobody took the time to call me and inform me about this....

Category : Telecommunications

(0) Replies

Country : South Africa

Summer Sun finds your number and will not stop harassing you. A woman there has been calling my family for weeks and today conned my elderly father into upgrading more than 10 contracts. This is after we have repeatedly said NO. She conned my 75 year old father into a service he did not want or need. They will stop at nothing. They apparently operate under MTN. Please let EVERYONE know about it.

Category : Telecommunications

(0) Replies

Country : South Africa

MTN deducted R 11 049.20 from my account on the 01st May 2018 and I visited MTN store the Glen to inquire about this transaction. I was told it was for the roaming charges. My problem is that I have never received any statement from MTN indicative of this amount even after I went to MTN Southgate for the statement. I was always told that the due amount is the usual monthly instalment of R 1004. I went to my bank to reverse the amount as it was out of my budget and was advised to pay R2000 at...

Category : Telecommunications

(0) Replies

Country : South Africa

RMCS SERVICE IS EXTREMELY POOR CALL CENTRE AGENT DONT EVEN KNOW WHAT THEY DOING. PHINDILE CUTS THE CALL ON ME. TEAM LEADER IS ALWAYS IN A MEETING I'M VERY DISSAPOINTED I DONT HAVE A SIM CARD FOR THE LAST 2 WEEKS 079 169 4452 THEY PROMISE TO SEND IT TO ME TILL THIS DAY NOTHING. I HAVE ASKED THEM TO CANCEL MY CONTRACT AND PUT ME BACK ON PREPAID THEY CANNOT EVEN DO THAT. I'M VERY ANGRY

Category : Telecommunications

(0) Replies

Country : South Africa

Good day, I had a contract. cancelled it within the first 7 days as required. Mobi was collected by Telkom 2 days later. It has been 2 years now. still every month various amounts are deducted from my account. from R79, R99, R178, R357 etc. Each time I need to place a stoporder/debitorder reversal, costing me R85 each time. I phoned Mobi several months ago, and still this fraud is continuing !!!! every month with no stop in sight. Please people, never concede to a debitorder. do a...

Category : Telecommunications

(0) Replies

Country : South Africa

My husband pass on on the 18th February 2018. My phone was on my husbands contract and I requested Vodacom to transfer the whole contract to my name as suggested by Nathanial of Vodacom South Africa. I visited, Alicia, at the Vodacom Shop in Coutenay Street, George to assist me in doing the transfer. She did everything wright and told me that I still have to pay the business contract at the end of March 2018 of R3,022.73. I Agree to that and then from the 1st of April the premium will...

Category : Telecommunications

(0) Replies

Country : South Africa

I’ve been a loyal customer of Vodacom for the past 7 years (0798167603) and now that I’m trying to downgrade my account I am unable to do so. When I walk into the Vodacom store in Wynberg it feels to me like the staff is mocking me and just assisting me so that they can get rid of me but nothing gets done to resolve my problem. All the consultants is aware of my problem and I was even told that it’s out of their hands because they are Chatz and not Vodacom. I am the customer and when I...

Category : Telecommunications

(0) Replies

Country : South Africa

On 19th April i landed in Seychelles. I received SMS that I was on Travel Saver We had to use google maps to find our accommodation. Which took I believe around 20min. 634MB according to Vodacom on the 20th April , not on 19th when i used it. The following day 20th April 2018, at 17:29pm received first SMS notifying current roaming at R2000, then 7 minutes later at 17:36 i received a further SMS that current roaming estimated at R4000 I logged a complaint with Vodacom immediately...

Category : Telecommunications

(0) Replies

Country : South Africa

Vodacom removed from my bank account more than double the amount I have contracted for. They close the reference numbers where I inquire about this without any explanation. You get sent from department to department and eventually cut off. They once phoned back after cutting me off with a promise to respond within 15 minutes. Still waiting days later. This is nothing but theft. All that remains now is to make a case of theft against them.

Category : Telecommunications

(0) Replies

Country : South Africa

Vodacom took more than double the agreed amount from my account on 2 May 2018. My complaints are ignored. The reference numbers are closed without explanation. I am sent from department to department then cut off or get a promise that I will be phoned within 15 minutes, which never happens. I am about to lay a charge of theft today against them but I also want the world to know how badly this organisation treats its customers and specifically that they illegally take money from customer...

Category : Telecommunications

(0) Replies

Country : South Africa

I have a capped contract with Telkom and my normal instalment thst I pay every month is R450.00 Recently I have received a bill for R3404.87. in February I went to Telkom at mall of Africa and I asked them to set my spending limit to 0. the person assisted me rest assured me that the bill for Aprill will be normal coz previously I was also billed a huge amount. I have 3 contract with them and all of them I pay 450.00. they billed me R1800.00 for data and that number is being used by my son...

Category : Telecommunications

(0) Replies

Country : South Africa

We are a welfare organization that is rendering services to children in need. It is 4 months that we are without any phones. Services are promised with no results. Please can somebody help .

Category : Telecommunications

(0) Replies

Country : South Africa

I Mr. M.A Modukanele, id no 6011025847089 am sick and tired off this mtn service provider. Our arrangement after I've had a similar problems... we had a good arrangements that they need to debit their money from my bank account. as i am almost 60KM away from town. i use my phone to communicate with my family. I NEED MY PHONES ON. And the service in Delarey store is so racial and ridiculous 0782472776 0733481759

Category : Telecommunications

(0) Replies

Country : South Africa

Can you please advise because we are now beyond frustrated. We requested the data package to be cancelled as the contract expires on the 10th of May. ONLY TH DATA PORTION. Somebody at the call centre requested the adsl line to be cancelled as well. It is now been 3 weeks where I have requested to cancel the incorrect order from telkom’s side. I am trying to run a business and cannot upgrade my adsl line because nobody can cancel the cancellation order. Please advise because my query has...

Category : Telecommunications

(0) Replies

Country : South Africa

I bought Airtime from Vodacom for R55, bought 50mb for R5. I still had R45 in my acc. I went on Facebook, Data finished apparently within 20 minutes and I remained in Facebook, just scrolling. After 45 minutes I received notification that my data is depleted, I checked and discovered that the whole R45 was gone. Boom. Vodacom are the biggest crooks in the communications industry. I am moving all my contracts away from them. Sies, Crooks...!!!

Category : Telecommunications

(0) Replies

Country : South Africa

Telkom do not respond to my emails or fulfill their promises. I have been waiting for MANY months for my ADSL landline and data line to be converted to fibre without any success or joy despite many promises and even an sms to say the technician is on his way. Needless to say he never arrived, and nothing has happened. I am VERY unhappy with their lack of service, installation and communication

Category : Telecommunications

(0) Replies

Country : South Africa

My one phone contract finished in November 2017 but every now and then the debit my bank account. On the other contract I receive no data allocation as was promised and sim card does no work yet they keep on going into my bank account without my consent. I have tried to get the matter resolved many times over eight month but they peek on telling me that a manager will phone me and help me. Be very careful with this service provider.

Category : Telecommunications

(0) Replies

Country : South Africa

Hi .. I have ben paying via EFT and all my payments were not allocated. my ADSL was disconnected and I reported this on the 16.04.18 . I was told Telkom has a 7 - 14 turn around time. No help from customer service . I was being told my issue was escalated but not. I called in today and was told my dispute is on the 9th day and its a 14 day turn around time. This is so frustrating as I am now without ADSL for the past 2 weeks. I wanted to make a payment now and asked for the incorrect amount...

Category : Telecommunications

(0) Replies

Country : South Africa

Someone took out a cellphone contract out using my Vodacom account. The deduction came off my account end March. I was advised to have an Affidavit done and change my bank account. This took the whole day to accomplish. Vodacom sent off my complaint on the 3 April and I'm still waiting for feedback. This is unacceptable

Category : Telecommunications

(0) Replies

Country : South Africa

I have a contract with Cell C and due to unforeseen financial difficulty was unable to pay my account for two months. However, I then contacted Cell C and explaining the problem to them. instead of helping me they suspended my account, which I don't have a problem with, the robbery part comes in is that they bill me for data and airtime that they prevent me from using. I have asked numerous employees why would Cell want a double benefit and it is not stated like that on the contact that I...

Category : Telecommunications

(0) Replies

Country : South Africa

Reference number complaint at Cell C 1804200000398649. Reference number that FNB gave in order to cancel transaction 008507. Date of transaction: 20/4/2018 time 13:54:17 Branch President Squa (Mogale-Krugersdorp SA) I went to branch to buy pre paid for R100. I asked the agent for it. He asked my cel number, I gave it and then he asked my phone and he pressed numbers to confirm this number. He then went to the computer to put information in. He had my cell number. He proceeded to...

Category : Telecommunications

(0) Replies

Country : South Africa

I rewrite my last posting as Vox didn't even bother with it, they are so arrogant.. Having previously complained here about the same company, I find myself doing so again, because it is not resolved and I beg and beg for a Senior Commercial manager to contact me for weeks and weeks via Ivy in accounts and Nikki Gomes in Sales, but it would seem to be impossible, only Technical call and call, but Commercial nothing at all. I would really like to speak with their Marketing Director, seeing as...

Category : Telecommunications

(0) Replies

Country : South Africa

I upgraded a MTN cell no (0718720318) through Mondo Mobile on 13 December 2017. The voice recording confirmed the upgrade without a new device to the value of R469 per month. In January the invoice was R929.00. Calls was logged between MTN and Mondo Mobile on numerous occasions to get this resolved without success. MTN REF - 262364329 26 Jan 2018 call to MTN on 2 Feb 2018 (no feedback could be provided) reply from MTN on 4 Feb 2018 - ref 1-28457233634 claiming query is resolved. MTN ref...

Category : Telecommunications

(0) Replies

Country : South Africa

On the 8Th April 2018 I spent 2.30 at the Musgrave Mtn branch due to systems problems encountered .I was assisted with renewal of 2 contracts ,Due to cell being taken in an armed robbery I had to do a sim swop for 1 cell .On Monday I called Mtn and spoke to Jabulani and advised the sim was still not actived I obtained reference number 265013165 and supervisor was in meeting to call me back .On Tuesday 10th I called back spoke to Anele at the call centre she advised technical issue will check...

Category : Telecommunications

(0) Replies

Country : South Africa

Your reference number is SM167561. Good day I am so annoyed and frustrated with Telkom with bad services. In the beginning of December 2017 Telkom cable be stolen in our area Eldorado Park et 3 So we had no service at all. I was on a packaged deal with Telkom on ASDL for data and free after hour and weekend calls. When the cable was stolen, we did not have any services for the line. I reported it to Telkom and in replied they told me that the cable has been stolen and that they are...

Category : Telecommunications

(0) Replies

Country : South Africa

have a contract with FREDD FIBRE. our internet has been down for nearly 2 weeks now (since the Easter weekend). When you try to call them the phones are never answered. I have sent numerous emails and received ticket numbers each time which seems to get ignored. I finally got through to their call centre yesterday and spoke to Sihle for about 30 minutes while he tried to assist, he said my problem was too complicated for him and he would refer it to a senior technician. They of course never...

Category : Telecommunications

(0) Replies

Country : South Africa

Last year in August I signed a contract with Telekom Mobile.Later I then noticed that they are debiting my account twice. There was another amount of R699.00 that has been debited from Nov, Dec, Jan, Feb. In March now they debited additional R1597.00 which I managed to reverse back to my account together with Feb and Jan R699.00 amounts debited. I lounged a complain and I have been taken from pillar to pillar and promised the case is taken care of. I was then told a certain Johannes Botha...

Category : Telecommunications

(0) Replies

Country : South Africa

I bought a contract cellphone which result as a faulty device and was reported twice after the first day of delivery and be promised to be replaced before week end Up until today am still holding the phone that am not happy 😊 about is not working 100% problem is switching it on...and when is on can switch off anytime by itself It's not good at all Please I need help Thank you

Category : Telecommunications

(0) Replies

Country : South Africa

I have logged an electronic complaint to Vodacom on the 5th of March and have not received feedback even though I have phoned numerous times as well. I entered into a 24 month contract on the iPhone 6 @ R299. My biggest mistake was to place an order online. I placed the order on Monday the 18th of February’18 and the phone was delivered on Wednesday the 20th of February’18. I took the phone and my iWatch to Cellucity in Walmer Park, Port Elizabeth for a data transfer and pairing....

Category : Telecommunications

(0) Replies

Country : South Africa

I HAD A PHONE(J1 SAMSUNG) DELIVERED TO MY WORK ON 15 MARCH 2016. THE GENTLEMAN DELIVERING IT SAID - THAT I HAVE 7DAYS TO DECIDE IF I WANT THE PHONE OR NOT. I DECIDED THAT SAME NIGHT - NOT TO TAKE THE PHONE ON CONTRACT. PHONED CELL C CALL CENTRE & SAID TO PLS FETCH THE PHONE. THE SAME GENTLEMAN FETCHED THE PHONE THE NEXT MORNING. I SAID TO HIM PLS TO CANCEL THE DEAL & THAT NO MONIES TO BE DEDUCTED FROM MY BANK ACC. AS I SIGNED A DEBIT ORDER. AND FOR MONTHS AFTER THAT- R129 HAS BEEN DEDUCTED...

Category : Telecommunications

(0) Replies

Country : South Africa

I bought a Nokia 5 in December 2017 on the 15th and I didn't have any issues till approximately 20 days of use. The phone started having all sorts of problems, for instance, it started overheating, freezing,apps were not opening up. until I made a decision to take it back to Menlyn Edgars were I had bought it. I was given a proof of purchase and instructed to go to Vodacom of the repairs. The phone was ready for collection in about 7 days and worked well until 2 weeks after where it now was...

Category : Telecommunications

(0) Replies

Country : South Africa

Good day Please assist me with the complaint. I was contacted by Anushree Pillay from Mobile Plus (connected to MTN) for an upgrade on my MTN contract on 25/01/2018 (Thursday) for R599 p/m. On Friday the 26/01/2018 I called Mobile plus back on the number provided and spoke to Denver Small and he assured me that the upgrade will be cancelled. I tried to called Mobile plus again the Saturday to confirm the cancellation and I was unable to get old of them the whole morning. I went to...

Category : Telecommunications

(0) Replies

Country : South Africa

My phone was stolen early in the morning 0f 31 March 2018. Went to MTN ABSA square Nelspruit just before 09H00 that morning. It took Teresa over and hour to do a sim swop. They told me it would take about 24 hours. I should check every 4 hours but dwitch it of again if the swop did not go thru. 24 hours passed still NO service. Went to MTN stor in Ilange Mall Nelspruit. They told me they could not help me because they are not om the same system and I murt go to Riverside. Went to Riverside...

Category : Telecommunications

(0) Replies

Country : South Africa

Last year (may 2017) I cancelled a contract with telkom mobile, however every month der after i was still being billed for the cancelled contract. After numerous calls and visits to the branch and a number of casesbeing opend the contract was finally cancelled in 2018 Jan. There after all of the calls to the call center I was advised that I will be refunded for all the months I have been billed. Till today I am having a problem to even have my call returned by a manager from the customer...

Category : Telecommunications

(0) Replies

Country : South Africa

I sent an e-mail to Telkom 24th June 2017 to cancell my Port Elizabeth line and requested a phone to be installed in Bathurst Eastern Cape. 10 phone calls later, many e-mails and I am still being billed for my phone services and internet usage. Needless to say Telkom will not entertain the idea of providing me with a phone service in Bathurst as according to them I owe them money for the 7 months service provision.

Category : Telecommunications

(0) Replies

Country : South Africa

Vodacom is debiting me 798 from 298 for no reason. I have had to call in twice and explain the same story over and over. They are illegally debiting my account with no authority to debit and they are unable to provide a legal binding contract

Category : Telecommunications

(0) Replies

Country : South Africa

To whom it may concern I have been a customer of Vodacom for the past 15 years I had various contracts – 2 years and renewable with another contract after 2 years My latest renewal was on the 15th of February; I requested the contract with 350 airtime (You Choose Flexi package) with no data. My previous contract ran until the 28th of February but Vodacom gave me the new phone to use up till the 28th of February of which the cost will still be on my old contract. The new contract...

Category : Telecommunications

(0) Replies

Country : South Africa

I signed a new contract with Telkom and all they had to do was immigrate my old number. Instead they gave me a new number. It has been 3 weeks now and every time I go there they say it is going to be sorted out within the next 48 hours. I don't know if the cant tell time but I know 48 hours is not 3 weeks. I was there yesterday again and spoke to the manager gave her my details she said she would call and keep me updated and 24 hours later nothing. How difficult can this be. The only person...

Category : Telecommunications

(0) Replies

Country : South Africa

Seems like the vodacom tower is not working properly. No 4G or wifi. When we reported the matter to Vodacom they say we must have a lot off vodacom users to complain our area is Rikasrus/vleikop Randfontein West Rand and the problem is now more than 3 months. The signal is so bad that we cannot have decent phone calls

Category : Telecommunications

(0) Replies

Country : South Africa

No internet logged on ref: 552crk260218. Escalation ref: 1086015 No internet, wifi, adsl, telephone line. No communication from Telkom.

Category : Telecommunications

(0) Replies

Country : South Africa

1 2 3 4 5 6 ... 32 33 34Next