Telecommunications Complaints

ARREAS CHARGED ON MY ACCOUNT AFTER I CHANGED BANKING DETAILS WITH THE CONSULTANT AT THEIR STORES, I WAS TOLD THAT THEY WILL DEBIT FROM THE NEW ACCOUNT GOING FORWARD BUT FOR SEPT I MUST GO AND PAY THE ACCOUNT MANUALLY AT PICK N PAY WHICH I DID AND HAVE SUPPLIED THEM WITH PROOF OF PAYMENT, AT THE END OF OCTOBER THEY FAILED TO RAISE A DEBIT ON MY ACCOUNT AND I WENT TO PICK N PAY TO DO THE MANUAL PAYMENT AGAIN AND SEND THEM PROOF VIA EMAIL TO THEIR MANAGER AND STILL HAVE NOT RECEIVED AN...

Category : Telecommunications

(0) Replies

Country : South Africa

My fax line stopped working about 6 months ago. we cancelled it at at Telkom Wonder Park office do not know if it is stopped then at the end of September I tried to cancel the other lines - was not able to do it at Telkom Wonder Park as well as online as well as the app. A lady at Telkom also promised to assist as a friend but even she was unable to cancel it the numbers to cancel is 011 440 6175 0117868114 0117869245 and 0861113843 Al the accounts is for DJ Slabbert trading as G&D...

Category : Telecommunications

(0) Replies

Country : South Africa

I applied for a fibre line from TElkom on 21 OCTOBER 2018. Iwas told that I would get it within 5 to 10 working days as fibre was present in Loch Road Rondebosch. Problem 11 working days later no connection Their technician said that fibre was not available in my area. Conclusion : Telkom lies 2. multiple calls to service dept, unhelpful call center agents. Impression -Telkom is a poorly staffed company, poorly trained agents 3.telkom answers calls within 1 min to sales...

Category : Telecommunications

(0) Replies

Country : South Africa

I have a long standing ADSL CONTRACT that I pay R580.00 per month. To my dismay I have not had the adsl internet functioning since 07OCTOBER 2018. I have made numerous calls to the technical support system at mweb.Some of the technicians are plainly useless and poorly trained . They advised me that the problem is with Telkom. Telkom stated that they resolved the problem as per the mweb ticket. I still do not have the internet since 07 October 2018. Their rrecords (MWEB0 on data usage will...

Category : Telecommunications

(0) Replies

Country : South Africa

I live in Boshoff Street, La Hoff, Klerksdorp. There is a Vodacom Cellphone tower in our street. Alongside the road at the tower, someone has dug a huge hole with no warning that it is there. There is a large roll of optical fibre line in the hole. This has been left like this for at least two months, but probably closer to six months. Someone will ride or fall into this one night and be killed. I phoned Vodacom. They denied that there was a tower in Boshoff Street, even though I gave them...

Category : Telecommunications

(0) Replies

Country : South Africa

My phone was collected 6 weeks ago and I have not received my phone yet no phone call from them nothing but I am bring billed for a phone I don't have Mr price mobile for you

Category : Telecommunications

(0) Replies

Country : South Africa

I have been trying since 9 May 2018 to transfer my Dads phone that he has had for over 40 years ie 031 2081327 from one address to another..sadly I have made over 20 calls..but have had no assistance.. each time I call I speak to "new" person and told something different..in Spetember I gor through to Shanique Devoe Pillay and was soo happy as I thought..thank goodness this will now be sorted out..a phone and sim for a fixed line look alike was couried to me as we have problems with...

Category : Telecommunications

(0) Replies

Country : South Africa

Waiting for parcels RH959513061CN/R1004928590za from 10/08/18 and parcel RC135997139MY/R1004107753ZA from the 15/08/2018 Post Office service does not exist at all. Customer service does not answer telephone or reply on E-Mails. Very bad communication ann no service at all in the new South Africa

Category : Telecommunications

(0) Replies

Country : South Africa

Huawei - Bad Service On 6 October 2018 at 13:02, we booked in a mobile phone at the Huawei Service Centre in Canal Walk. A quotation was mailed to me on 7 October 2018 at 15:05. The signed quotation was sent back to [email protected] on 9 Octobe 2018 at 9:34.The email contained very specific questions around payment. By Friday, 12 Ocotber 2018, I had not received feedback from Huawei. I called the contact centre at 17:22 on this day, and engaged with Lerato. According to him,...

Category : Telecommunications

(0) Replies

Country : South Africa

ADSL Line Damaged 5th October 2018, complaint logged. Calls made to Naas Senekal at Telkom promised to come back to me in 10 minutes, 8 hours later no response. Called twice and told not available can he call me later. Raised complaint with Telkom Head Office. In the interim we have no ADSL and cannot run or business. Telkom seem to be untouchable, typical of a SOE

Category : Telecommunications

(0) Replies

Country : South Africa

After many emails and phone calls to MTN and a lot of attitude from the Insurance department agents, I was told my insurance was never updated at the time of my upgrade. Now I'm left with a damaged phone that I cannot use!! I have diligently paid my contract and insurance for over 5 years!! I’m beyond disappointed in MTN and their nonsense service!! I shouldn't be held accountable for MTN's incompetent staff who failed to update my info at the time of my upgrade!!

Category : Telecommunications

(0) Replies

Country : South Africa

I settled a query with Neotel in May 2014 and have a letter confirming that the account is paid up to date. I recently applied for a Home loan only to discover that Neotel blacklisted me for the same issue that was settled 4 years ago. This negatively impacted on my credibility and I was unable to get a loan due to the R1400 that Neotel blacklisted me for. The worst is that when I requested a copy of my contract they were unable to give it to me. If they don't have a contract on what basis...

Category : Telecommunications

(0) Replies

Country : South Africa

Wife has contract for 2 sim cards with data. Signed up for debit order to go through on 15 th of every month. Debit order doesn't go off. Statement of 01/09/2018 states that bank account will be debited on 14/09/2018 but amount is due by 30/09/2018. Debit order went through bank on 27/09/2018 and service was blocked the same date. Today, 05/10/2018 service is still not restored and personnel from Telkom sends me from one department to the other. All I want from them is to cancel debit...

Category : Telecommunications

(0) Replies

Country : South Africa

To whom it may concern. I have been a loyal customer for more then 20 years. Been from prepaid to contract through Altech autopage then directly with Vodacom. Now my contract is due for upgrade and what better way to spoil the wife with a new Samsung Note 9? the in-store packages and online packages are not the same, but the inline packages gives a Samsung gear for the same price as what you would get only the phone in-store. so i called customer care line to guide me through the...

Category : Telecommunications

(0) Replies

Country : South Africa

I have been incorrectly billed and money deducted from my ABSA Bank account for 2 months now without my consent. I sent their customer services an email as I'm out of the country at the moment and have had no response. GloCle were my service providers and they owed me money. This is the message I got. GloCell Customer Communications - Cession Letter 2018-07-11 Dear Jacqueline Louise Kuter Transfer of your GloCell Service Provider Contract to Cell C Network You will already have...

Category : Telecommunications

(0) Replies

Country : South Africa

I HAVE HAD 4 UNAUTHORISED DEBIT ORDERS OF R1395 TAKEN OFF MY ACCOUNT.PART OF THE AMOUNT HAS ALREADY BEEN PAID AND THE OTHER PART IS ONLY SUPPOSSED TO GO OFF ON 01.10.2018 - YET THE FIRST OF THESE 4 WENT OFF ON 15/9 AND THEN AGAIN ON 16/9; 21/9; 27/9. I HAVE CALLED TELKOM ON 16/9 AND 21/9 WHERE I WAS TOLD IT WOULD BE ESCALATED TO THE COLLECTIONS DEPARTMENT TO STOP DEBITING ME. TODAY, 28/9 I HAVE CALLED TWICE AND REQUESTED A SUPERVISOR/MANAGER TO CALL ME AS I AM GETTING NOWHERE WITH THE CALL...

Category : Telecommunications

(0) Replies

Country : South Africa

Telkom statement was due on the 10 September, yet they billed me from 19 July to 17 September and the month of September had just began. I logged a complaint with them - the call agent was useless - and to date - I have had no response, just a new statement which bills me for September and October - stating that I am in arrears.

Category : Telecommunications

(0) Replies

Country : South Africa

Telkom statement was due on the 10 September, yet they billed me from 19 July to 17 September and the month of September had just began. I logged a complaint with them - the call agent was useless - and to date - I have had no response, just a new statement which bills me for September and October - stating that I am in arrears.

Category : Telecommunications

(0) Replies

Country : South Africa

Subscription no: 0817186070 Account no: 335345623 Upgrade to Big Deals 40G R369pm Good day I received a marketing call from Telkom to upgrade my contract, this was +/- 3 weeks ago. We received the new router on Monday 3 Sept 2018. Since then I have phoned 4 times the Telkom customer service line to determine when my new device will be activated. Every time receiving a different story and promise for activation. And yet here we are 3 weeks later and still no activation. So Telkom is...

Category : Telecommunications

(0) Replies

Country : South Africa

Our Wifi/telkom line at home is not working.I contact Telkom on the 23rd March 2018,that my Wifi is not working, they mentioned that the cables has been stolen in our areas( South of Johannesburg and will not be replaced , gave me a dispute. ref no 22824558,I contact them on numerous occations and their reply was that they busy dealing the dispute, its now 7 months down the line and still no joy ,On the 13rd August Meshadren the consultant provide me with a ref no(231346403) that has not...

Category : Telecommunications

(0) Replies

Country : South Africa

I have locked a call months ago with regard to the fallen Telkom pole after bad weather. I have had no response up to date. I is very difficult to get a hold of the on phone, hold for hour without any success. Kind Regards Elmarie Myburgh 0845117809

Category : Telecommunications

(0) Replies

Country : South Africa

We have had this contract with MTN for over a year and UNFORTUNATELY we still have another year with them.... Every month there is an issue with payment, we have pay and they still disconnect the phone, we call and send the proof of payment and still this happens weekly OMG!!!!! Can they be so damn incompetenent to load a payment. they told us initially to use a reference and someone at MTN told us it was the wrong reference we have now corrected it but STILL this is happening. WE CANNOT...

Category : Telecommunications

(0) Replies

Country : South Africa

Hi I am sorry to say but Telkom Mobile people does not know what they are supposed to do first i went to the telkom mobile shop then i was told to phone customer care which number is 10210 to downgrade my cell number which is 0817571087 then i must choose option 3 which i did then i was told i must phone 081180 no satisfaction there then i phoned 10210 again then i was told i must phone 10213 looks like nobody knows exactly what they are supposed to be doing and i looks like everyone passes...

Category : Telecommunications

(0) Replies

Country : South Africa

I am very happy with the service from Vodacom. I was told by a consultant that my contract is ending in July. I sent through a request to cancel the contract on the 02/07/2017, which was not done, I made a follow up call, and a consultant advised that my request was sent through to the wrong department. I then sent through a 2nd request on the 08/08/2018 ,no response, I call again 0n the 22/08/2018,it was cancelled ,Ref -No 1-34212626137429.I was debited for this month, I also put through a...

Category : Telecommunications

(1) Replies

Country : South Africa

Vodacom decucted an amount of R9800.00 from my bank account 29/06/2018. After contacted the call centre several times, NO FEEDBACK. How can you deduct such large amounts from an account and never respond to this matter. There was an invoice generated and was simply deducted. Vodacom was suppose to refund the money, but 2 months later NO REFUND!!! I think Vodacom's service is the poorest of all. Every time I phoned the team leader just did not respond to any queries. The number with...

Category : Telecommunications

(0) Replies

Country : South Africa

I bought 3 GIG data bundle for R201 from Telkom through cellphone banking.but till today,i haven't received any data or any message from them and its for second time this thing happens to me with this Telkom data thing. when I check my balance,it shows that the transaction went through.

Category : Telecommunications

(0) Replies

Country : South Africa

Telkom is debiting my account on a contract I took for my child. The cellphone package was supposed to be R 99.00 per month. I did request for a 0 spending limit but to my surprise they included R 500 data on a R99 phone. How ridiculous is that? what would a 9yr old do with so much data. Fast forward, I received my statement and disputed that, asked them to remove that data and send me the correct bill. This has been on going since the 17th of July case no. 24136943, noting was done, had to...

Category : Telecommunications

(0) Replies

Country : South Africa

my Mother upgrade her phone contract with Telkom towards the end of may. We specifically request twice that a limit of R10 is put in place to avoid a high telephone bill as she is a pensioner with a very small income. The limit is for r10 and the total should not exceed r309. She received a bill of r730. When we went to the branch in Brakpan, they advise us that they have done a system upgrade and therefore the limit was removed by the system and that she have to pay it because she have...

Category : Telecommunications

(0) Replies

Country : South Africa

I call Multichoice every month to reconnect my services.They keep on saying they will escalate the incident nothing happens.I spoke to Thulani today 08 August and was promised that I would receive an email escalating my problem.Who is going to fit the bill for all the calls I have made from April?You are ripping me off for R50 every time my services are disconnected.Your consultants are incompetent and don't provide feedback.I want this issue resolved otherwise I will cancel my subscription.

Category : Telecommunications

(0) Replies

Country : South Africa

Would Telkom please contact me,as I do not know how to contact them. |I have been trying to cancel an expired contract with Telkom,but no luck.I sent in the Cancellation forms via email,and they have not canceled the contract on their side. I emailed the cancellation form on the 9 January 2018 and no joy from Telkom. Telkom please contact me. Leslie Reid Ph 0834447745.

Category : Telecommunications

(0) Replies

Country : South Africa

WE RELOCATED DURING MAY 2017. THE AREA WHERE WE LIVE DOES NOT HAVE TELKOM COVERAGE. A REQUEST WAS MADE FOR A LINE MOVE HOWEVER THIS WAS NOT POSSIBLE SO A CANCELATION WAS REQUESTED , EMAILS SENT WITH COPY OF ID ETC. WE ARE STILL RECEIVING A BILL TO THIS DAY AND A R500.00 DEBBIT ORDER TAKEN OUT OF MY ACCOUNT FOR THE LAST 14 MONTHS FOR A LINE I DO NOT USE AND HAVE REQUESTED CANCELATION.VARIOUS RFERENCE NUMBERS ETC THE LINE IN QUESTION IS 0514361081 I WOULD APPRECIATE A REFUND AND NO FUTHER...

Category : Telecommunications

(0) Replies

Country : South Africa

Since May I log calls to Telkom to move a landline on the same premises from a flat to the house but no success. It is for my dad who cannot see properly anymore and it will make life easier for him if his landline is close to his bed

Category : Telecommunications

(0) Replies

Country : South Africa

Good Day, I would like to report the issue I have had with Samsung Rewards , through Vodocom, We were offered a deal with the new S9 cell phone through Vodocom, on the complition of the deal, we were informed the items that come with the phone will be sent to our address by Samasung, this was on the 13th of May, after 3 weeks nothing, we contacted Vodocom, they gave us details, we have failed to get a response from Samsung, bar the fact they handed the items to a courier compnay called...

Category : Telecommunications

(0) Replies

Country : South Africa

worst after having this line for 6 years and having endless problems they really don't care - see Telkom vans all over our vicinity but get told its not their derestriction so what they actually doing here??? - 4 years of pathetic service and now almost two months without any service - yet we pay and pay and PAY Please can someone help, this has affected our business and having to fork out money for data ETC.

Category : Telecommunications

(0) Replies

Country : South Africa

You guys are bloody useless man!! I have never in my entire life experienced such a shitty service with!! The waiting just to speak to a consultant is ridiculous and when you do finally get through, you are told you called the wrong department?? what fuckery is that??? Yet you guys are quick to threaten listing people with the bureau and debiting people's accounts!! If you are going to outsource some of your services, make sure that you guys keep a streamlined communication with that...

Category : Telecommunications

(0) Replies

Country : South Africa

My debit order for meandyoumobile went trough my bank on 30 June. My phone got cut off on 02 July due to the transaction being declined according to them. trying to get hold of them was a mission since my mails went unanswered until today. the response was normal corporate song and dance with no success in communication or them actually trying to see if there is an issue in their system. getting hold of them now on chat talking to Andrea Maistry, which is also the person that responded to...

Category : Telecommunications

(0) Replies

Country : South Africa

Good day Im so disappointed in MTN, after dozens of telephone calls and visits to SSW mall MTN shop, I’m still NOWHERE!!! My contract cell number 0787040944, and 2 additional number on my contact: 0733859883 0837189572 Please assist me with the following cancelations of 3 modems/routers? and 3 sim cards 784237402 718752715 605187437 I was call by Mtn Direct last year and was told that I can add a line free of charge on my account. It must only be activated after I received...

Category : Telecommunications

(0) Replies

Country : South Africa

My Good day Im so disappointed in MTN, after dozens of telephone calls and visits to SSW mall MTN shop, I’m still NOWHERE!!! My contract cell number 0787040944, and 2 additional number on my contact: 0733859883 0837189572 Please assist me with the following cancelations of 3 modems/routers? and 3 sim cards 784237402 718752715 605187437 I was call by Mtn Direct last year and was told that I can add a line free of charge on my account. It must only be activated after I...

Category : Telecommunications

(0) Replies

Country : South Africa

I’M REALLY DISSAPOINTED WITH VODACOM.THEY JUST RUINED MY LIFE SOMETIME AGO SOMEONE OPENED THE CONTRACT USING MY DETAILS THE ACCOUNT WAS OPENED WITHOUT THEM VERIFYING IF IT WAS ME WHO OPENED THE ACCOUNT.I HAD TO TAKE A DAY OFF FROM WORK TO GO MAKE AN AFFIDAVIT AND SENT A CERTIFIED COPY OF MY ID BOOK I THEN PHONED THEY SAID FORENSIC WAS BUSY INVESTIGATING THE MATTER BUT THEY SAID THEY COULD SEE I DID NOT OPEN THE ACCOUNT NOW I SOLD MY HOUSE I’m TRYING TO BUY ANOTHER ONE THE BANK IS...

Category : Telecommunications

(0) Replies

Country : South Africa

Telkom not responding to request to fix telephone number 021 917 1831: Mrs Anna van der Merwe George & Annie Starck Homes Frans Conradie Drive Bellville, Cape She is old and in the Maryport sick ward and needs her telephone urgently. Please help! Telkom just doing nothing.

Category : Telecommunications

(0) Replies

Country : South Africa

I have been trying to cancel my Telkom Wireless contract now since January 2018 as it expired at the beginning of February 2018. I got a notification saying that the expiry date is in Feb and if I want to cancel the contract I needed to send a cancellation request +/- 20 days in advance. I sent the cancellation notification on 9 January 2018 but got no notification of recite or processing but took it as received. When I got my next statement I noticed that I was being billed for another month...

Category : Telecommunications

(0) Replies

Country : South Africa

Good day I take out a cellphone contract with In Blue Lable Connect. I received the phone on the 13 April 2018 they said I must call to active the simcard because I get airtime and free munits. Since then until now I tried to phone them everyday but nothing. I even send them mails but still noting. They dedeucted the first premie on the end of April and then the end of May and then the 1 of June 2018 and the amount is 299.00. So for three monts I have been paying for something that I cant...

Category : Telecommunications

(0) Replies

Country : South Africa

A Year ago I bought a Premio 700v tablet from Ackermans Brackenfell. And since then it has been in and out for repairs 7 times . This tablet has given me no joy only disappointment and bad customer service. Five weeks ago I also bought a Cellc phone from them -two weeks later it gave me major problems and I took it back to the store only to find out that the tablet has come back to the store (from repairs) about 3weeks ago -- nobody took the time to call me and inform me about this....

Category : Telecommunications

(0) Replies

Country : South Africa

Summer Sun finds your number and will not stop harassing you. A woman there has been calling my family for weeks and today conned my elderly father into upgrading more than 10 contracts. This is after we have repeatedly said NO. She conned my 75 year old father into a service he did not want or need. They will stop at nothing. They apparently operate under MTN. Please let EVERYONE know about it.

Category : Telecommunications

(0) Replies

Country : South Africa

MTN deducted R 11 049.20 from my account on the 01st May 2018 and I visited MTN store the Glen to inquire about this transaction. I was told it was for the roaming charges. My problem is that I have never received any statement from MTN indicative of this amount even after I went to MTN Southgate for the statement. I was always told that the due amount is the usual monthly instalment of R 1004. I went to my bank to reverse the amount as it was out of my budget and was advised to pay R2000 at...

Category : Telecommunications

(0) Replies

Country : South Africa

RMCS SERVICE IS EXTREMELY POOR CALL CENTRE AGENT DONT EVEN KNOW WHAT THEY DOING. PHINDILE CUTS THE CALL ON ME. TEAM LEADER IS ALWAYS IN A MEETING I'M VERY DISSAPOINTED I DONT HAVE A SIM CARD FOR THE LAST 2 WEEKS 079 169 4452 THEY PROMISE TO SEND IT TO ME TILL THIS DAY NOTHING. I HAVE ASKED THEM TO CANCEL MY CONTRACT AND PUT ME BACK ON PREPAID THEY CANNOT EVEN DO THAT. I'M VERY ANGRY

Category : Telecommunications

(0) Replies

Country : South Africa

Good day, I had a contract. cancelled it within the first 7 days as required. Mobi was collected by Telkom 2 days later. It has been 2 years now. still every month various amounts are deducted from my account. from R79, R99, R178, R357 etc. Each time I need to place a stoporder/debitorder reversal, costing me R85 each time. I phoned Mobi several months ago, and still this fraud is continuing !!!! every month with no stop in sight. Please people, never concede to a debitorder. do a...

Category : Telecommunications

(0) Replies

Country : South Africa

My husband pass on on the 18th February 2018. My phone was on my husbands contract and I requested Vodacom to transfer the whole contract to my name as suggested by Nathanial of Vodacom South Africa. I visited, Alicia, at the Vodacom Shop in Coutenay Street, George to assist me in doing the transfer. She did everything wright and told me that I still have to pay the business contract at the end of March 2018 of R3,022.73. I Agree to that and then from the 1st of April the premium will...

Category : Telecommunications

(0) Replies

Country : South Africa

I’ve been a loyal customer of Vodacom for the past 7 years (0798167603) and now that I’m trying to downgrade my account I am unable to do so. When I walk into the Vodacom store in Wynberg it feels to me like the staff is mocking me and just assisting me so that they can get rid of me but nothing gets done to resolve my problem. All the consultants is aware of my problem and I was even told that it’s out of their hands because they are Chatz and not Vodacom. I am the customer and when I...

Category : Telecommunications

(0) Replies

Country : South Africa

On 19th April i landed in Seychelles. I received SMS that I was on Travel Saver We had to use google maps to find our accommodation. Which took I believe around 20min. 634MB according to Vodacom on the 20th April , not on 19th when i used it. The following day 20th April 2018, at 17:29pm received first SMS notifying current roaming at R2000, then 7 minutes later at 17:36 i received a further SMS that current roaming estimated at R4000 I logged a complaint with Vodacom immediately...

Category : Telecommunications

(0) Replies

Country : South Africa

1 2 3 4 5 6 ... 32 33 34Next