Telecommunications Complaints

Telkom do not respond to my emails or fulfill their promises. I have been waiting for MANY months for my ADSL landline and data line to be converted to fibre without any success or joy despite many promises and even an sms to say the technician is on his way. Needless to say he never arrived, and nothing has happened. I am VERY unhappy with their lack of service, installation and communication

Category : Telecommunications

(0) Replies

Country : South Africa

My one phone contract finished in November 2017 but every now and then the debit my bank account. On the other contract I receive no data allocation as was promised and sim card does no work yet they keep on going into my bank account without my consent. I have tried to get the matter resolved many times over eight month but they peek on telling me that a manager will phone me and help me. Be very careful with this service provider.

Category : Telecommunications

(0) Replies

Country : South Africa

Hi .. I have ben paying via EFT and all my payments were not allocated. my ADSL was disconnected and I reported this on the 16.04.18 . I was told Telkom has a 7 - 14 turn around time. No help from customer service . I was being told my issue was escalated but not. I called in today and was told my dispute is on the 9th day and its a 14 day turn around time. This is so frustrating as I am now without ADSL for the past 2 weeks. I wanted to make a payment now and asked for the incorrect amount...

Category : Telecommunications

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Country : South Africa

Someone took out a cellphone contract out using my Vodacom account. The deduction came off my account end March. I was advised to have an Affidavit done and change my bank account. This took the whole day to accomplish. Vodacom sent off my complaint on the 3 April and I'm still waiting for feedback. This is unacceptable

Category : Telecommunications

(0) Replies

Country : South Africa

I have a contract with Cell C and due to unforeseen financial difficulty was unable to pay my account for two months. However, I then contacted Cell C and explaining the problem to them. instead of helping me they suspended my account, which I don't have a problem with, the robbery part comes in is that they bill me for data and airtime that they prevent me from using. I have asked numerous employees why would Cell want a double benefit and it is not stated like that on the contact that I...

Category : Telecommunications

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Country : South Africa

Reference number complaint at Cell C 1804200000398649. Reference number that FNB gave in order to cancel transaction 008507. Date of transaction: 20/4/2018 time 13:54:17 Branch President Squa (Mogale-Krugersdorp SA) I went to branch to buy pre paid for R100. I asked the agent for it. He asked my cel number, I gave it and then he asked my phone and he pressed numbers to confirm this number. He then went to the computer to put information in. He had my cell number. He proceeded to...

Category : Telecommunications

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Country : South Africa

I rewrite my last posting as Vox didn't even bother with it, they are so arrogant.. Having previously complained here about the same company, I find myself doing so again, because it is not resolved and I beg and beg for a Senior Commercial manager to contact me for weeks and weeks via Ivy in accounts and Nikki Gomes in Sales, but it would seem to be impossible, only Technical call and call, but Commercial nothing at all. I would really like to speak with their Marketing Director, seeing as...

Category : Telecommunications

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Country : South Africa

I upgraded a MTN cell no (0718720318) through Mondo Mobile on 13 December 2017. The voice recording confirmed the upgrade without a new device to the value of R469 per month. In January the invoice was R929.00. Calls was logged between MTN and Mondo Mobile on numerous occasions to get this resolved without success. MTN REF - 262364329 26 Jan 2018 call to MTN on 2 Feb 2018 (no feedback could be provided) reply from MTN on 4 Feb 2018 - ref 1-28457233634 claiming query is resolved. MTN ref...

Category : Telecommunications

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Country : South Africa

On the 8Th April 2018 I spent 2.30 at the Musgrave Mtn branch due to systems problems encountered .I was assisted with renewal of 2 contracts ,Due to cell being taken in an armed robbery I had to do a sim swop for 1 cell .On Monday I called Mtn and spoke to Jabulani and advised the sim was still not actived I obtained reference number 265013165 and supervisor was in meeting to call me back .On Tuesday 10th I called back spoke to Anele at the call centre she advised technical issue will check...

Category : Telecommunications

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Country : South Africa

Your reference number is SM167561. Good day I am so annoyed and frustrated with Telkom with bad services. In the beginning of December 2017 Telkom cable be stolen in our area Eldorado Park et 3 So we had no service at all. I was on a packaged deal with Telkom on ASDL for data and free after hour and weekend calls. When the cable was stolen, we did not have any services for the line. I reported it to Telkom and in replied they told me that the cable has been stolen and that they are...

Category : Telecommunications

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Country : South Africa

have a contract with FREDD FIBRE. our internet has been down for nearly 2 weeks now (since the Easter weekend). When you try to call them the phones are never answered. I have sent numerous emails and received ticket numbers each time which seems to get ignored. I finally got through to their call centre yesterday and spoke to Sihle for about 30 minutes while he tried to assist, he said my problem was too complicated for him and he would refer it to a senior technician. They of course never...

Category : Telecommunications

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Country : South Africa

Last year in August I signed a contract with Telekom Mobile.Later I then noticed that they are debiting my account twice. There was another amount of R699.00 that has been debited from Nov, Dec, Jan, Feb. In March now they debited additional R1597.00 which I managed to reverse back to my account together with Feb and Jan R699.00 amounts debited. I lounged a complain and I have been taken from pillar to pillar and promised the case is taken care of. I was then told a certain Johannes Botha...

Category : Telecommunications

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Country : South Africa

I bought a contract cellphone which result as a faulty device and was reported twice after the first day of delivery and be promised to be replaced before week end Up until today am still holding the phone that am not happy 😊 about is not working 100% problem is switching it on...and when is on can switch off anytime by itself It's not good at all Please I need help Thank you

Category : Telecommunications

(0) Replies

Country : South Africa

I have logged an electronic complaint to Vodacom on the 5th of March and have not received feedback even though I have phoned numerous times as well. I entered into a 24 month contract on the iPhone 6 @ R299. My biggest mistake was to place an order online. I placed the order on Monday the 18th of February’18 and the phone was delivered on Wednesday the 20th of February’18. I took the phone and my iWatch to Cellucity in Walmer Park, Port Elizabeth for a data transfer and pairing....

Category : Telecommunications

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Country : South Africa

I HAD A PHONE(J1 SAMSUNG) DELIVERED TO MY WORK ON 15 MARCH 2016. THE GENTLEMAN DELIVERING IT SAID - THAT I HAVE 7DAYS TO DECIDE IF I WANT THE PHONE OR NOT. I DECIDED THAT SAME NIGHT - NOT TO TAKE THE PHONE ON CONTRACT. PHONED CELL C CALL CENTRE & SAID TO PLS FETCH THE PHONE. THE SAME GENTLEMAN FETCHED THE PHONE THE NEXT MORNING. I SAID TO HIM PLS TO CANCEL THE DEAL & THAT NO MONIES TO BE DEDUCTED FROM MY BANK ACC. AS I SIGNED A DEBIT ORDER. AND FOR MONTHS AFTER THAT- R129 HAS BEEN DEDUCTED...

Category : Telecommunications

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Country : South Africa

I bought a Nokia 5 in December 2017 on the 15th and I didn't have any issues till approximately 20 days of use. The phone started having all sorts of problems, for instance, it started overheating, freezing,apps were not opening up. until I made a decision to take it back to Menlyn Edgars were I had bought it. I was given a proof of purchase and instructed to go to Vodacom of the repairs. The phone was ready for collection in about 7 days and worked well until 2 weeks after where it now was...

Category : Telecommunications

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Country : South Africa

Good day Please assist me with the complaint. I was contacted by Anushree Pillay from Mobile Plus (connected to MTN) for an upgrade on my MTN contract on 25/01/2018 (Thursday) for R599 p/m. On Friday the 26/01/2018 I called Mobile plus back on the number provided and spoke to Denver Small and he assured me that the upgrade will be cancelled. I tried to called Mobile plus again the Saturday to confirm the cancellation and I was unable to get old of them the whole morning. I went to...

Category : Telecommunications

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Country : South Africa

My phone was stolen early in the morning 0f 31 March 2018. Went to MTN ABSA square Nelspruit just before 09H00 that morning. It took Teresa over and hour to do a sim swop. They told me it would take about 24 hours. I should check every 4 hours but dwitch it of again if the swop did not go thru. 24 hours passed still NO service. Went to MTN stor in Ilange Mall Nelspruit. They told me they could not help me because they are not om the same system and I murt go to Riverside. Went to Riverside...

Category : Telecommunications

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Country : South Africa

Last year (may 2017) I cancelled a contract with telkom mobile, however every month der after i was still being billed for the cancelled contract. After numerous calls and visits to the branch and a number of casesbeing opend the contract was finally cancelled in 2018 Jan. There after all of the calls to the call center I was advised that I will be refunded for all the months I have been billed. Till today I am having a problem to even have my call returned by a manager from the customer...

Category : Telecommunications

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Country : South Africa

I sent an e-mail to Telkom 24th June 2017 to cancell my Port Elizabeth line and requested a phone to be installed in Bathurst Eastern Cape. 10 phone calls later, many e-mails and I am still being billed for my phone services and internet usage. Needless to say Telkom will not entertain the idea of providing me with a phone service in Bathurst as according to them I owe them money for the 7 months service provision.

Category : Telecommunications

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Country : South Africa

Vodacom is debiting me 798 from 298 for no reason. I have had to call in twice and explain the same story over and over. They are illegally debiting my account with no authority to debit and they are unable to provide a legal binding contract

Category : Telecommunications

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Country : South Africa

To whom it may concern I have been a customer of Vodacom for the past 15 years I had various contracts – 2 years and renewable with another contract after 2 years My latest renewal was on the 15th of February; I requested the contract with 350 airtime (You Choose Flexi package) with no data. My previous contract ran until the 28th of February but Vodacom gave me the new phone to use up till the 28th of February of which the cost will still be on my old contract. The new contract...

Category : Telecommunications

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Country : South Africa

I signed a new contract with Telkom and all they had to do was immigrate my old number. Instead they gave me a new number. It has been 3 weeks now and every time I go there they say it is going to be sorted out within the next 48 hours. I don't know if the cant tell time but I know 48 hours is not 3 weeks. I was there yesterday again and spoke to the manager gave her my details she said she would call and keep me updated and 24 hours later nothing. How difficult can this be. The only person...

Category : Telecommunications

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Country : South Africa

Seems like the vodacom tower is not working properly. No 4G or wifi. When we reported the matter to Vodacom they say we must have a lot off vodacom users to complain our area is Rikasrus/vleikop Randfontein West Rand and the problem is now more than 3 months. The signal is so bad that we cannot have decent phone calls

Category : Telecommunications

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Country : South Africa

No internet logged on ref: 552crk260218. Escalation ref: 1086015 No internet, wifi, adsl, telephone line. No communication from Telkom.

Category : Telecommunications

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Country : South Africa

Logged no internet complaint on ref: 552crk260218. Escalated on ref: 1086015. No internet, no adsl, no telephone line. No answer from chat service. No service for 2 weeks.

Category : Telecommunications

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Country : South Africa

In December I bought a a wi fi contract and at the same time canceled my adsl contract .to date I am paying for both contracts and the adsl is still activated. so where is the 40g day and 40g night . the wi fi does not work .adsl is still on line ??????????????????????????????????????????? I have phoned Telkom direct in canal walk to try and sort it out to no avail????? canal walk was where the contracts were ment to be sorted out??? we must be living south Africa where nothing works...

Category : Telecommunications

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Country : South Africa

I have a contract with mtn started early this year my mobile number is 0625158139. I want to know how far my complaint is and the balance on my account. I spoek to so many managers First i spoke to dillon Nurisha and the chantelle i have not received any feedback my line is barred and im an taking legal action and gong to telecommunications Ombudsman ..please refer my complaint to higher management as your company can get fined BIG as i have asked to many times to call me back...

Category : Telecommunications

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Country : South Africa

I handed my tablet in at Cell C Cape Gat on 19/12/2018. As it took 21 working days I thought to be fare and give them more time. On 15 February 2018 I went to the branch to enquire about my tablet as I asked that they should phone me before they do any repairs but I have not received any calls. Angelica assisted and said she can see that It was booked in but it was also cancelled. I had to wait to speak to Philip, the store manager - he told me he was busy with a client but would phone me...

Category : Telecommunications

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Country : South Africa

I dropped of my LG G4 cell phone At MTN Repair Centre in River Horse Valley - Dbn on 29/01/2018. Assessed in MTN Repair Centre Midrand on 06/02/2018. Repair not undertaken as there are no parts available at the Repair Centre. Still waiting for my phone. no progress yet. phone under warranty.

Category : Telecommunications

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Country : South Africa

my WhatsApp expired, and I bought R20 data on the 23rd of Feb but it was finished before I could download the new version of the app. on the 24th I bought 100mb and I only needed 30mg to finish the download, but my data was finished in about 20 min and still don't have WhatsApp. I tried contacting mtn but the answering machine does not give an option for an operator. I need an answer from mtn: !. how much data do I need to download a 30mb app? 2. how much data am I being charged per...

Category : Telecommunications

(0) Replies

Country : South Africa

Hi!Our landlines has been out of order for da past month and I've called telkom numerous . they keep giving me the same answer take details give a ref .no. BT up to date nothing has been done . I've called ask to speak to a supervisor or manager and I was then cut off . so if any one could help me get through this pathetic service by telkom please reply or email me [email protected] b appreaciated

Category : Telecommunications

(0) Replies

Country : South Africa

We had a cellphone contract with AutoPage till 2010. All of a sudden since October 2017 we are receiving smses stading we owe money on this contract.N early 8 years later. We dont owe any money. We are unable to get hold of anybody at Auto page to sort this matter out. This falls under prescribed debt. When we phone the number given to us by New Debt Managment (they are sending the smses) for Aotogage they jsut put the phone down in our ears when we try to explain the situation. We are...

Category : Telecommunications

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Country : South Africa

I applied for two Telkom lines in July 2017, a Business Line and the 2nd line a residential wifi line. The Business line were installed quickly and without any problems. However, the installation for the wifi line took forever. When the Technician finally arrived to do the installation he was so rude, demanding that my domestic worker hand him the remote control fOR our gate as the Telkom Main Lines are based in our neighbours yard and he refused to walk up and down. My domestic worker was...

Category : Telecommunications

(0) Replies

Country : South Africa

I have an account with Cell C and worked through the Cell C franchise at Riverside Mall in Nelspruit Mpumalanga, I reside in Lydenburg Mpumalanga which is a round trip of 200kilometers. I lost my cellphone and purchased another cell phone and did a simswap to continue using my Cell C account. I went to Cell Cin Nelspruit (there is not a franchise in Lydenburg) and wanted to start a contract for my wife and them to upgrade my own to a better package. The consultant that served us gave my wife...

Category : Telecommunications

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Country : South Africa

I PAYED MY INVOICE FOR JANUARY 24TH AND INVOICED ON THE 02/02/2018.(INCONSISTENCY AND UNPROFETIONAL) I PAYED R400 ON THE 02/02/2018 ONLY TO FIND THAT I WAS BILLED AGAIN.I SPOKE TO AMED AND HE ONLY CREDITED 300 IN MY ACCOUNT AND THIS WAS SUPPOSED TO BE R400.00 , NOW I PAYED R500.00 AND I ONLY GOT R100 OUT OF MY R500 THAT I PAYED. I NEED TO KNOW WHERE IS MY MONEY? AM I EXPECTED TO PAY ANOTHER MONTHLY SUBSCRIPTION THIS MONTH END . PLEASE...

Category : Telecommunications

(0) Replies

Country : South Africa

I honestly do not understand who the worst service provider is between Telkom and Mondo, but then again they work together so I guess the both of them. I have had a billing issue with these two companies where one company would deny they are at fault and send me to another.. How are you supposedly partners yet do not have a centralized system with data that is accessible to both parties??? Also you cannot have email addresses that are not being responded to!! We honestly work too hard for...

Category : Telecommunications

(1) Replies

Country : South Africa

On 3/09/2017 I spoke to Thando Kambushe 5745 who sold a hisense fone to me, told me it had frint flash only to find it didnt when the handset arrived. Told her to deduct monthly on the 20th of each month, but to my surprise I was billed on the 30th. They supposed to take R99 but to my surprise they billing me more than that saying its for mail that I dont even receive that I never even gave consent for because I receive e-statements. Last month my account didnt have money now im supposed to...

Category : Telecommunications

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Country : South Africa

I took a cellphone contract with MTN Protea Gardens in December 2017 for Samsung J7 Pro, I received my phone on 22 Dec 2017 and the notification light was not working. After going through settings trying to figure out why the light doesn't to show if I had missed call or messages ,still it did not work.I took the phone back to the store on the 03/01/2018 and i was told that they will send the phone for warranty assesment it will take 2-3weeks.I went to check on the 16/01/2018 and i was told...

Category : Telecommunications

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Country : South Africa

I cancelled a contract with Vodacom towards the end of January 2017 for the contract to be cancelled by the end of February 2017. The call took 45 minutes to conclude which left me utterly frustrated as I had the perception that it was a tactic to ensure customers give up and don't cancel contracts in time. I commented about this to my husband. I had several cell phone contracts e.g. for my husband and kids at the time with VODACOM and the statement amount deducted from my banking account...

Category : Telecommunications

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Country : South Africa

To Whom It May Concern A pensioner has had a land line functionality disrupted since November 2017. Late December services was partially restored, and since then to date there is no service. Contacting Telkom is of no use as they continuously advise that the technician has been assigned. You request an escalation and daily the same record is played with a different tune. To date service is not restored. Note despite being a pensioner the person involved is terminally ill and the only source...

Category : Telecommunications

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Country : South Africa

Telkom has refused to assist me with any of my queries. I have been trying unsuccessfully to get an installation from them. No response to emails and telephone calls. Call centre numbers are frustrating as nobody picks up. Eventually had to cancel their service and incur a penalty. Even their complaints email comes back undelivered as mailbox is full. This company needs to account for their poor service and misleading salespeople. Cost me a fortune to eventually get out of contract.

Category : Telecommunications

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Country : South Africa

I receive 2 Telkom billing accounts. One for a landline and the other for mobile (tablet). The tablet was overpaid by R4000+ as per my Dec 2017 invoice, as I've paid the incorrect account over months. I also paid the landline in full at end Nov 2017. Wghen I wanted to claim the money back, Springs shop referred me to the call centre as they cannot assist. the call centre couild not see the account is overpaid. Brakpan shop said the money was moved to another account??? where is it????...

Category : Telecommunications

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Country : South Africa

NEVER USE TELKOM MOBILE My contract has been up for months, after four trips to the Telkom stores and about 20 loged case numbers ,the situation is still not sorted. I have stopped payment on the account and still no call from client services!!! Impossible to sort out any dispute

Category : Telecommunications

(0) Replies

Country : South Africa

Good Day I handed in a Media Pad on 17th November 2017 at Canal walk branch in Cape Town for repairs. The vehicle transporting the goods was hi-jacked and all handsets/ items were stolen. I have received an sms saying that I can collect a replacement. I have been trying since the 15th December 2017 to get a replacement. When I go into a store, they cannot issue one, as I purchased handset from direct sales via telephone. Jeanelle Naidoo was the consultant that assisted. I have...

Category : Telecommunications

(0) Replies

Country : South Africa

had numerous complaints about not receiving my statements by email monthl.ly.I have 2 accounts and without fail receive 1 of 2 accounts only.After lodging email queries and telephoniing in to rectify the errors I still do not receive all my accounts as requested . This has been going on for months, not to mention the other queries relating to my itemised billing which is now being charged.Previously not charged according to my original contract. No one seems to care a damn at...

Category : Telecommunications

(0) Replies

Country : South Africa

Id 7310090241080 I cancelled a new contract from Vodacom December 2016, but they started deducting from my account. Since September I phoned them to get my money back, every time they say I must wait 14 days.

Category : Telecommunications

(0) Replies

Country : South Africa

Vodacom entered my mother to an unfairly cellphone contract. My mother is more than 70 years old and stays in the rural areas and doesn't understand english at all. Vodacom entered her into her contract without speaking to her in a language she would understand to know what she was getting herself into. When we reviewed the contract as her children we realised that it was an unfairly contract and therefore we cancelled it in October and returned the phones without being used, but they...

Category : Telecommunications

(0) Replies

Country : South Africa

Case no.22050145 Someone has taken an expensive Telkom mobile contract on my name on 8 December 2017. still don't know how it was approved. On the 10 December I reported but ever since nothing has happened. No one in Telkom seems to care. Whenever I call the call center no one wants to go the extra mile and help. Even the supervisors are full of excuse. Got dates and times everytime I called to check if there is any progress.I am very dissappointed with Telkom and how the staff treat the...

Category : Telecommunications

(1) Replies

Country : South Africa

Lodge complain on 18 December 2017 regards no service. Ref. no 29CNZ181217 and after many calls and visit to office at Galaria, still no service.

Category : Telecommunications

(0) Replies

Country : South Africa

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