Telecommunications Complaints

good day please assist account no LETHUKUTHULA PRENCE TELKOM MOBILE500935246, my account was with Telkom.. that I owe the money , I could not pay them in full .. otherwise if you go to their recording, I have been making arrangement with them of which they did not, then I decided to go on making a payment every month to them, I have missed one month then I received an email frm the attorney to say I must pay the, I have ask the lady why and she sd I have not been paying my account , to my...

Category : Telecommunications

(0) Replies

Country : South Africa

I have 2 contracts with MTN. In August I converted both contracts to a new package. Both the accounts were changed to the new package for a lesser amount. The one debit order were changed but the other debit order were left unchanged on the higher amount. For 4 months in a row after I reported the problem via Help line and at the MTN shop in Clearwater Mall my debit is still not amended. After I spoke to the manager at MTN Clearwater Mall he assured me it will be fixed this month but this...

Category : Telecommunications

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Country : South Africa

We are RED PACKAGE customers with Vodacom and are running our business totally on our Vodacom phones. We have no landlines as we are on the road often working for a Botswana company and our office is in Moroletapark, Pretoria. We have recently moved to Moroletapark and noticed that we do not have Vodacom signal where our office is. I have discussed this with our neighbour and they said that they had the same problem and their network supplied them with a signal booster. Free of charge... The...

Category : Telecommunications

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Country : South Africa

Hi, my name is Melanie vd Merwe. I am presently a contract customer of MTN. Day before yesterday I attempted to backup my iPad using a hotspot from my cell phone to my iPad. This failed (message was that the network connectivity was too poor) resulting in me going into the MTN store in the Pavilion (branch near PnP),where their staff member Neville advised me to ensure both my cell phone and my ipad were being charged at the time of activating the hot spot. I returned home, and did this,...

Category : Telecommunications

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Country : South Africa

On the 9th November I called cellc customer care because I was unable to buy social bundles. The consultant told me he will sort that out and I told him I don't want upgrade, I want my contract to continue to run on month to month basis as it was long overdue for upgrading. To my surprise when I went to cellc stores at matlosana mall they told me my contract has been upgraded for 6 months. I want immediate reversal of that upgrade which was done without my consent. Demand transcript of...

Category : Telecommunications

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Country : South Africa

I noticed this morning that my Vodacom bill contains an item Vodaphone live for R110.10. I went back an it seems that this item has been added to my account since October 2017 and the amount varies between R105 up to R131. I called Vodacom and was told the I have subscribed to this service. I was also told that it is for "playing games" I never played games nor has I ever subscribe to this service. It is unfair and utterly unprofessional for Vodacom to build-in pop-ups that can be...

Category : Telecommunications

(0) Replies

Country : South Africa

22/12/2017 Complaint: Upgraded online end Nov 2017; billed for new device from 1 December but haven’t received handset by 22 December. Facts of the case: 1. I received an upgrade order confirmation email on 30 November 2017. 2. I have made 6 phone calls to various Vodacom service numbers (082 111, 082 1945, 082 1959, 082 17844) from 11 December to 20 December. I have not received a tracking number for any of the phone calls. 3. The agent taking the 5th phone call instructed me to send...

Category : Telecommunications

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Country : South Africa

I registered for an ADSL line to be activated on the 7th of December 2017. Telecom came to do the job on the 13th of December. they could not complete the job as there is a cable problem. I have contacted Telkom several times and am getting nowhere at all. I went to Telkom and was told that they are closed for December and will only reopen on the 8th of January 2018.

Category : Telecommunications

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Country : South Africa

I stay in Cape Infanta in the W Cape . Since the beginning of the year we have had endless problems with reception and a numerous complaints have been made but the problem is still not solved . The local residents and the visitors are all disgusted at the service level .

Category : Telecommunications

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Country : South Africa

I took out a contract with Telkom for LTE line, in the contract it stated when the contract date is expired, the client has to give 30days notice in writing to cancel the contract or else they will continue to deduct. I gave 30days notice in August 2017 in writing to the e-mail they provided. Since then I have been phoning, logging calls and also went into the Tygervally Telkom Branch to get the matter sorted. Each time I am told it lies with the cancellations department and some one will...

Category : Telecommunications

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Country : South Africa

I booked my phone in at Huawei Melrose Arch Service Centre for a screen repair on 29 November 2017. I was told it will take 2 - 14 days. I called numerous times to find out the status of my repairs and was told that they do not have a screen for a P10 Light in stock and wil have to request one from CHINA????. No ETA on repairs. On 19 December I communicated via Huawei Online chat and was told that they are waiting for China and they do not know when it will be arrive. The service is terrible.

Category : Telecommunications

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Country : South Africa

The treatment I got from Vodacom springs mall was very bad especially the tech zone technician (white guy) on the 27th of November 2017 I got a contract phone for a Samsung S8 plus and when I charge it ,was hitting up and the battery doesn't last it took ONLY a day then I have to charge it again and I took it to the tech zone guy,he just told me that it's the apps running on the background 3 days after and now tells me they won't take back the phone only they can book it to be repaired and...

Category : Telecommunications

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Country : South Africa

Reference: 21891841 No Telkom Liné

Category : Telecommunications

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Country : South Africa

I am utterly disgusted, frustrated and disappointed by the service of CellC. I initially responded to the Cell C promotional advertising, during July 2016. I upgraded my cell phone contract from an Epic 150 package to the Pinnacle 3 package (unlimited call and 10GB data) for which I obtained a quotation from Cell C to a value for which I accepted and signed. Quite sadly, Cell C has violated the terms and conditions of the “purchase agreement” by deducting excessive amounts from my bank...

Category : Telecommunications

(1) Replies

Country : South Africa

I moved premise on 5/9/2017 .I applied on line to have line re located as I am using it for business purposes. Time went by and I followed up ,they had no record of my application.So I applied again .I was informed that they will contact me with in 7-10 working days...nothing happened.I contacted them again and was informed I gave them the wrong address...Main road and it should be main street.It was adjusted and again I was informed they will contact me within 7-10 working days.Nothing...

Category : Telecommunications

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Country : South Africa

In 2008 I got a ADSL line from telkom and had to take a contract for two years at R69.00 per month. After all this time I am still being charged this amount even though I have tried to stop this. I have been to my bank to stop this debit order and even though they have reversed the amount the last 2 months I was informed by the bank that they cannot stop the debit order for the reason that Telkom use a difference reference number each month. I bank with Standard Bank. Can you assist me in...

Category : Telecommunications

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Country : South Africa

unethical business practices no one is providing correct information. called the provider twice after been referred from pillar to post was told my cards would be reactivated within 3 days, the other consultant informed me after 48 hours and sent through an email and was told 5-7 days nothing has been done to date. all tfg card holders stay clear of this provider the terms are tempting but they are all just a bunch of hippocrits.

Category : Telecommunications

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Country : South Africa

I upgraded two of our corporate contracts at the MTN store in Ballito Junction Mall, the process was smooth even though they did not have stock of the and I have to back in to get what I wanted. When I picked up the phones on Friday 8th December 2017, I bought two covers for them as well, without looking at the covers as I could not try these on as these phones were not for me to use, Viwe said the IPhone 7 & 8 cases were the same and pointed some out to me. One of the two covers did not fit...

Category : Telecommunications

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Country : South Africa

i took out a cellphone contract with vodacom online, then they device that is not working, upon that, i logged a call to inform them about the device and ever since then, i was told that they will arrange pick up but its more than two months with this device. i have called them every week but no assistance. i do not recommend vodacom for anyone. their service sucks mbali

Category : Telecommunications

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Country : South Africa

Agreed to a data bundle purchasing and they have upgraded my then 3 year old phone. Phone now 4 years old and would like to upgrade but thanks to mondi mobile must wait till December 2018. Haven't receive any contract For this so called upgrade. In my viewe this way of operating is commission driven. NOT HAPPY!!!!!!! This was not what I was told. Happy with the extra data but not the fact that they handled it as a upgrade!! Please help me sort this out. Thank you.

Category : Telecommunications

(0) Replies

Country : South Africa

Good day. I have a complaint about cellc. I had 4 contract phones which i paid up in full in october 2017. I have phoned for a settlement amount and i went to the store itself. Both gave me the same amount. After i have settled i phoned in to find out whether my account is fully sorted and they told me yes its sorted. Now after all this time they state that i still owing an amount which is a cancelation fee which they did not explain to me. I phoned numerous time to make sure and i even goy...

Category : Telecommunications

(0) Replies

Country : South Africa

I received a call from Summer Mobile that my contract was due for an upgrade. I agreed to do the upgrade through them worst mistake in my life and have never had such bad service ever...The paper work went smooth then I waited for my new phone and waited it never arrived. so we called numerous times eventually we found out that the truck was hijacked and that they need to order me a phone. the contract was done in Oct its now Dec and still don't have a phone after thousands of calls and email...

Category : Telecommunications

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Country : South Africa

My mother took out a phone contract with Mr Price Mobile a year ago. Soon after doing so her bank account was inundated with debit orders for things she never agreed to, over and above what she signed up for. We later managed to stop this criminal behaviour and stopped all unlawful billings on her account. However, the company didn't stop there they kept sending her SMS demanding payment for airtime billing she never used or received from them. After numerous calls and promises from Mr...

Category : Telecommunications

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Country : South Africa

Placed an order for a special, paid, agents entered incorrect details, techie sent to wrong address for installation, new order placed, still not able to get hold of any supervisor or management for assistance. Every time ome calls the call centre on 10213 to follow up, one waits up to 30mins before call is answered only to be told there's nothing that can be done. I don't see why I need to wait this long and the first payment is almostndue and no service has been received as yet!

Category : Telecommunications

(0) Replies

Country : South Africa

A payment of R3200 was paid incorrectly to a Vodacom account and i am not making sense to have them reverse the payment. according to them, the account does not exist and and there cannot trace despite me having proof that such payment was and did not bounce. The account is an old one and not or assigned to someone else. I am not and was not an account holder to answer the security questions. all i have is proof that i did deposit money wrongly on to a vodacom account and no one is willing to...

Category : Telecommunications

(0) Replies

Country : South Africa

We did a contract upgrade on Saturday and I phone Mtn yesterday to find out if the contract was approved they tell me to come later the afternoon so I did then there was security questions answered wrong later that day we get an sms to say contract was approved go there again stand there for half an hour to hear they couldn't find the paperwork and the manager is not there. I want this to be sorted out. Please help

Category : Telecommunications

(0) Replies

Country : South Africa

I applied for new contract during the month of October which I received the phone in November. their advert stated that contract includes 30 gigs of data over the first three months which I did not receive. I have been calling and sending emails to MTN since the first week of November and until now I still have not received data. I was always informed to wait for up to 72 hours as my complain " has been escalated" on 2017/12/01 I called again and this time I was informed that data was not...

Category : Telecommunications

(0) Replies

Country : South Africa

Good day, this complaint comes after six months of attempts to resolve the issue of poor signal on my Telkom enabled device. Upon purchase of the two contracts in July I was promised EXCELLANT signal for my area of residence. A signal check was done instore prior to me purchasing the two contracts and in their exacts words signal was EXCELLANT. Signal is ABSENT!!! We are also unable to make certain phone calls as it states that we are out of funds irrespective of date in the month. I have...

Category : Telecommunications

(0) Replies

Country : South Africa

4 July 2017 I called Telkom to move our line to our new residence. I was told 7 to 21 working days. After 21 working days and not hearing from them we called again, we were given a new order no and told the issue has been exculated, to date we still have no line, a few days a ago I emailed them asking how we can cancell followed by my COMPLAINT the answer I received was send a cancellation form to the following email. We have phonED them so many times and each time there IS Some stupid reason...

Category : Telecommunications

(0) Replies

Country : South Africa

I had taken a two mobile contracts with telkom on the 17th October 2017 which package provided for free telkom to telkom calls, 2gigs data for whats up, 1gig data for internet and 100 free minutes to other network. Telkom did not provide the 100 free minutes for other network. on the 2/11/17 I logged a complain with the call centre and the agent told me that it would take 72 working hours to restore. When I asked the agent what was telkom difficulty in providing for the 100 minutes as they...

Category : Telecommunications

(0) Replies

Country : South Africa

On the 23rd of October 2017 I applied for a 10meg ADSL line to be installed by my house. My patience were asked with regards to the installation as their technicians are said to be busy with a lot of installations, though their service department would phone me within two weeks time after my application to discuss a date for the installation. By the 10th of November 2017 I still wasn't contacted by anyone from Telkom and took it upon myself to phone them to find out what the situation is. The...

Category : Telecommunications

(0) Replies

Country : South Africa

I received a call from MTN to remind me that its time to upgrade. I told them I didn't want to upgrade because I like my phone. They said that's fine, in that case my monthly tariff will drop significantly. This made me very happy. Then I received a call from them to ask whether I'll be at home a certain time so they can deliver my parcel. This confused me as I couldn't imagine what they wanted to deliver. So they arrived with a simcard and I signed for it. There was no cost involved. I...

Category : Telecommunications

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Country : South Africa

THERE WAS A FRAUDULENT UPGRADE ON MY ROUTER CONTRACT WITH VODACOM AND MY NIGHTMARE STARTED AFTER DISCOVERING THE UPGRADE IN JANUARY 2017. I VAVE BEEN IN CONTACT WITH A NUMBER OF DEPARTMENTS AT VODACOM AND MY CASE IS NOT EASY TO RESOLVE EVEN THOUGH THEIR FRAUD AND FORENSIC DEPATMENTS HAVE CLEARED ME OF WRONG DOING. WHAT SEEMS TO BE THE PROBLEM WITH VODACOM IS TO CLEAR ALL THE COSTS THAT I DO NOT KNOW OF AND STAR SENDING ME THE BILL AS THE USED TO.

Category : Telecommunications

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Country : South Africa

Call centre agents 'ambush' client into believing they are updating information and then considers the call as a renewal of contract without speaking to a mandated person who has the authorizing contracts. Trudon was advised that CTU Head Office handles all aspects regarding renewals.

Category : Telecommunications

(0) Replies

Country : South Africa

ON THE 26 oCT 17 I HANDED MY PHONE IN AT THE BROOKLYN MTN STORE. THIS WAS FOR A REPAIR TO BE DONE ON THE PHONE. ON THE 10 OR THE 11 NOV 17 I CALLED THE STORE TO REQUEST A UPDATE WRT THE PHONE EVERY TIME I CALLED I SPOKE TO ALMOST EVERY ONE THAT IS WORKING THERE. THEY GAVE ME THE NO FOR THE REPAIR CENTRE AND TOLD ME THAT I CAN CALL THEM MYSELF TO FIND OUT ABT MY PHONE. THEY DID NOT EVEN HAVE THE DECENCY TO CHECK AT THE REPAIR CENTRE IF IT WAS FIXED.i EVEN SPOKE TO TARYN DAVIDSON THE AREA...

Category : Telecommunications

(0) Replies

Country : South Africa

I have cancelled a few contracts prematurely and have paid the penalty on the 7th August that was almost R60 000. but still you bill me for the accounts cancelled every month. Every time I phone you say you will phone me back but never do. Customer service will not transfer me to a supervisor nor to some one that will be able to assist. I have had enough of this pathetic service. Could someone please sort this out for me.

Category : Telecommunications

(0) Replies

Country : South Africa

I had a contract with Telkom Mobile which ended in December last year and according to you I did not owe you anything and I cancelled the contract. In September I apply for a bond with my bank only to find out I owe you R2,381,16 and because I really need the bond I go and pay this amount without any questions. A week later I get an sms and an email from FOURIE SIKWEYIYA INC lawyers saying that I'm listed on ITC and they cannot remove me until I pay them R3000+. I have called your called...

Category : Telecommunications

(0) Replies

Country : South Africa

I have had the misfortune of having my cellphone stolen. I went into the MTN Lakeside store to have a sim swap and was advised that that the new sim would be active in 24 hours , 24 hours later nothing happened . When I called the MTN customer service i was advised that the sim failed due to being rejected by user . (I do not have access to network so I am not sure how that could be possible) needless to say i was advised that the stolen sim was not deactivated and I had to go back to the...

Category : Telecommunications

(0) Replies

Country : South Africa

A fault was reported on my telephone line on 6th Sept 2017 252CEK090617 Service is extremely intermittent however ADSL works. Apparently a temporary line was installed during September to correct the initial fault and was subsequently damaged externally so I believe. Apparently no calls can be made or received on said line. The ability to call seems to be erratic at best. This has been ongoing since then despite numerous calls to the call centre to complain but it appears as though nothing is...

Category : Telecommunications

(0) Replies

Country : South Africa

My 24 month cintract was due to expire between Aug/Sept, Contact Vodacom customer care on 082111 to confirm the exact expiry date which was advised that in Sept i can call to cancel once my final payment is paid on 21/9, which i did on 0821958 once payment went through and was confirmed by cancellation that cintract has been ternimated,only to find that in Oct 17' i was debited with another months payment, when i all the c/care dept thay advised that cancellations did not cancel the contract...

Category : Telecommunications

(0) Replies

Country : South Africa

My gf worked at MOIMOOI and now that they must pay her they don't answer there phone or the people are never there when the pay day is on the 07 NOV. 2017 and today is the 16 Nov. 2017 still nothing and no one help bad SERVICE

Category : Telecommunications

(0) Replies

Country : South Africa

I loaded multiple airtime amounting to R100. I then converted the airtime to data. I bought a 2GB weekly data bundle. What happened next is that I received an SMS notification telling me my purchase of 100mb was successful. But I did not buy 100mb. MTN insists that I made a mistake and I'm pretty sure I didn't. Even on the listed options there is no 100mb option.

Category : Telecommunications

(0) Replies

Country : South Africa

Good Day, I would like to address this matter as urgent!! I am highly upset about the dissatisfaction i received at the canal walk cell c branch on the weekend from the 10 to the 12 November 2017. My fiance and i came to the store on Friday evening 20:54 hoping to buy a phone. we took less than a minute to decide what we wanted because we knew the stores were closing soon. One guy tried to assist us but he was told that the tills are closed at 20:55pm. My fiance got highly upset...

Category : Telecommunications

(0) Replies

Country : South Africa

In June I was due for a upgrade. I called Vodacom telephonic upgrades dept. I concluded the upgrade contract over the phone. It started going wrong when the new handset was delivered in July. It was the incorrect handset so it was a huge hassle to return it to Vodacom. They took a few weeks to acknowledge receipt of phone. They then informed me my upgrade is cancelled and I need to do the upgrade from start. The terms had now changed to my disadvantage. The more I protested that original...

Category : Telecommunications

(0) Replies

Country : South Africa

In September 2017 I subscribed to telkom mobile to telkom mobile value add service at a fee of R49 monthly .when I received a bill I found out that I was charged twice and the bill specified that the other fee was for August 2017 and for September but I started using the service in September .when I call I was told that they billing system use the arrears payment system .I told the agent but I stated using the service in September why pay for August? I was told that the case will be sent to...

Category : Telecommunications

(0) Replies

Country : South Africa

JUST CANNOT GET HOLD OF ANYONE AT THIS PATHETIC COMPANY. AND WHEN I EVENTUALLY GOT THEM TO CANCEL MY SUBSCRIPTION THEY FOOLS ENDED UP LOCKING MY SIMCARD! I HATE RMCS AND HOPE I WOULD NEVER HAVE TO DEAL WITH THIS COMPANY EVER AGAIN!!!!

Category : Telecommunications

(0) Replies

Country : South Africa

Good morning Hallopeter My name is Lwandile Mbomvu I bought a Samsung S7 Edge on contract from one of the outlet Telkom store in N1 City, Cape Town. This happened mid – March 2017, when one of the employees Mr Jamie helping me said that they did not have the colour of the phone I was looking for. The two available colours were black and gold, and I was looking for a blue phone. I waited a week, and then he called me saying that my phone was available. I rushed there from work, only to...

Category : Telecommunications

(0) Replies

Country : South Africa

Two weeks ago I took a call from Mobile Talk agent. She offered me SmartBroadband Wireless 20GB + 20GB night surfer, which equals to 40GB a month. A week later I received the unit. On their tariff description it said 10GB. I called the customer service two days ago to query the 10GB. I was promised that I'll receive an email within 24 hours confirming the change. 36 hours later no email from Mobile Talk. I called the customer service again this morning, I spoke to a lady called Christina, she...

Category : Telecommunications

(0) Replies

Country : South Africa

I kept R150 in my bank account for a R129 debit order to go through and they deducted R158 including data of my cell phone which was cancelled. their complaints inbox its always full, I must repeat myself every time I called. Reported to Telkom branch Manager. Now Telkom suspended my line because of that d/o bounced an interest of R400

Category : Telecommunications

(0) Replies

Country : South Africa

Took a 24 month contract, the huawei P8 lite has a manufacturing fault, took it in to the Benoni branch to request it be sent for repairs in which I was told that I have to pay, this is not acceptable as it is a manufacturing fault in which the bluetooth, wifi, data, is not working, this should not have been a problem to solve and the sales person at the branch was not very helpful.

Category : Telecommunications

(0) Replies

Country : South Africa

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