Telecommunications Complaints

Good day. I have a complaint about cellc. I had 4 contract phones which i paid up in full in october 2017. I have phoned for a settlement amount and i went to the store itself. Both gave me the same amount. After i have settled i phoned in to find out whether my account is fully sorted and they told me yes its sorted. Now after all this time they state that i still owing an amount which is a cancelation fee which they did not explain to me. I phoned numerous time to make sure and i even goy...

Category : Telecommunications

(0) Replies

Country : South Africa

I received a call from Summer Mobile that my contract was due for an upgrade. I agreed to do the upgrade through them worst mistake in my life and have never had such bad service ever...The paper work went smooth then I waited for my new phone and waited it never arrived. so we called numerous times eventually we found out that the truck was hijacked and that they need to order me a phone. the contract was done in Oct its now Dec and still don't have a phone after thousands of calls and email...

Category : Telecommunications

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Country : South Africa

My mother took out a phone contract with Mr Price Mobile a year ago. Soon after doing so her bank account was inundated with debit orders for things she never agreed to, over and above what she signed up for. We later managed to stop this criminal behaviour and stopped all unlawful billings on her account. However, the company didn't stop there they kept sending her SMS demanding payment for airtime billing she never used or received from them. After numerous calls and promises from Mr...

Category : Telecommunications

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Country : South Africa

Placed an order for a special, paid, agents entered incorrect details, techie sent to wrong address for installation, new order placed, still not able to get hold of any supervisor or management for assistance. Every time ome calls the call centre on 10213 to follow up, one waits up to 30mins before call is answered only to be told there's nothing that can be done. I don't see why I need to wait this long and the first payment is almostndue and no service has been received as yet!

Category : Telecommunications

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Country : South Africa

A payment of R3200 was paid incorrectly to a Vodacom account and i am not making sense to have them reverse the payment. according to them, the account does not exist and and there cannot trace despite me having proof that such payment was and did not bounce. The account is an old one and not or assigned to someone else. I am not and was not an account holder to answer the security questions. all i have is proof that i did deposit money wrongly on to a vodacom account and no one is willing to...

Category : Telecommunications

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Country : South Africa

We did a contract upgrade on Saturday and I phone Mtn yesterday to find out if the contract was approved they tell me to come later the afternoon so I did then there was security questions answered wrong later that day we get an sms to say contract was approved go there again stand there for half an hour to hear they couldn't find the paperwork and the manager is not there. I want this to be sorted out. Please help

Category : Telecommunications

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Country : South Africa

I applied for new contract during the month of October which I received the phone in November. their advert stated that contract includes 30 gigs of data over the first three months which I did not receive. I have been calling and sending emails to MTN since the first week of November and until now I still have not received data. I was always informed to wait for up to 72 hours as my complain " has been escalated" on 2017/12/01 I called again and this time I was informed that data was not...

Category : Telecommunications

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Country : South Africa

Good day, this complaint comes after six months of attempts to resolve the issue of poor signal on my Telkom enabled device. Upon purchase of the two contracts in July I was promised EXCELLANT signal for my area of residence. A signal check was done instore prior to me purchasing the two contracts and in their exacts words signal was EXCELLANT. Signal is ABSENT!!! We are also unable to make certain phone calls as it states that we are out of funds irrespective of date in the month. I have...

Category : Telecommunications

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Country : South Africa

4 July 2017 I called Telkom to move our line to our new residence. I was told 7 to 21 working days. After 21 working days and not hearing from them we called again, we were given a new order no and told the issue has been exculated, to date we still have no line, a few days a ago I emailed them asking how we can cancell followed by my COMPLAINT the answer I received was send a cancellation form to the following email. We have phonED them so many times and each time there IS Some stupid reason...

Category : Telecommunications

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Country : South Africa

I had taken a two mobile contracts with telkom on the 17th October 2017 which package provided for free telkom to telkom calls, 2gigs data for whats up, 1gig data for internet and 100 free minutes to other network. Telkom did not provide the 100 free minutes for other network. on the 2/11/17 I logged a complain with the call centre and the agent told me that it would take 72 working hours to restore. When I asked the agent what was telkom difficulty in providing for the 100 minutes as they...

Category : Telecommunications

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Country : South Africa

On the 23rd of October 2017 I applied for a 10meg ADSL line to be installed by my house. My patience were asked with regards to the installation as their technicians are said to be busy with a lot of installations, though their service department would phone me within two weeks time after my application to discuss a date for the installation. By the 10th of November 2017 I still wasn't contacted by anyone from Telkom and took it upon myself to phone them to find out what the situation is. The...

Category : Telecommunications

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Country : South Africa

I received a call from MTN to remind me that its time to upgrade. I told them I didn't want to upgrade because I like my phone. They said that's fine, in that case my monthly tariff will drop significantly. This made me very happy. Then I received a call from them to ask whether I'll be at home a certain time so they can deliver my parcel. This confused me as I couldn't imagine what they wanted to deliver. So they arrived with a simcard and I signed for it. There was no cost involved. I...

Category : Telecommunications

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Country : South Africa

THERE WAS A FRAUDULENT UPGRADE ON MY ROUTER CONTRACT WITH VODACOM AND MY NIGHTMARE STARTED AFTER DISCOVERING THE UPGRADE IN JANUARY 2017. I VAVE BEEN IN CONTACT WITH A NUMBER OF DEPARTMENTS AT VODACOM AND MY CASE IS NOT EASY TO RESOLVE EVEN THOUGH THEIR FRAUD AND FORENSIC DEPATMENTS HAVE CLEARED ME OF WRONG DOING. WHAT SEEMS TO BE THE PROBLEM WITH VODACOM IS TO CLEAR ALL THE COSTS THAT I DO NOT KNOW OF AND STAR SENDING ME THE BILL AS THE USED TO.

Category : Telecommunications

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Country : South Africa

Call centre agents 'ambush' client into believing they are updating information and then considers the call as a renewal of contract without speaking to a mandated person who has the authorizing contracts. Trudon was advised that CTU Head Office handles all aspects regarding renewals.

Category : Telecommunications

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Country : South Africa

ON THE 26 oCT 17 I HANDED MY PHONE IN AT THE BROOKLYN MTN STORE. THIS WAS FOR A REPAIR TO BE DONE ON THE PHONE. ON THE 10 OR THE 11 NOV 17 I CALLED THE STORE TO REQUEST A UPDATE WRT THE PHONE EVERY TIME I CALLED I SPOKE TO ALMOST EVERY ONE THAT IS WORKING THERE. THEY GAVE ME THE NO FOR THE REPAIR CENTRE AND TOLD ME THAT I CAN CALL THEM MYSELF TO FIND OUT ABT MY PHONE. THEY DID NOT EVEN HAVE THE DECENCY TO CHECK AT THE REPAIR CENTRE IF IT WAS FIXED.i EVEN SPOKE TO TARYN DAVIDSON THE AREA...

Category : Telecommunications

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Country : South Africa

I have cancelled a few contracts prematurely and have paid the penalty on the 7th August that was almost R60 000. but still you bill me for the accounts cancelled every month. Every time I phone you say you will phone me back but never do. Customer service will not transfer me to a supervisor nor to some one that will be able to assist. I have had enough of this pathetic service. Could someone please sort this out for me.

Category : Telecommunications

(0) Replies

Country : South Africa

I had a contract with Telkom Mobile which ended in December last year and according to you I did not owe you anything and I cancelled the contract. In September I apply for a bond with my bank only to find out I owe you R2,381,16 and because I really need the bond I go and pay this amount without any questions. A week later I get an sms and an email from FOURIE SIKWEYIYA INC lawyers saying that I'm listed on ITC and they cannot remove me until I pay them R3000+. I have called your called...

Category : Telecommunications

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Country : South Africa

I have had the misfortune of having my cellphone stolen. I went into the MTN Lakeside store to have a sim swap and was advised that that the new sim would be active in 24 hours , 24 hours later nothing happened . When I called the MTN customer service i was advised that the sim failed due to being rejected by user . (I do not have access to network so I am not sure how that could be possible) needless to say i was advised that the stolen sim was not deactivated and I had to go back to the...

Category : Telecommunications

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Country : South Africa

A fault was reported on my telephone line on 6th Sept 2017 252CEK090617 Service is extremely intermittent however ADSL works. Apparently a temporary line was installed during September to correct the initial fault and was subsequently damaged externally so I believe. Apparently no calls can be made or received on said line. The ability to call seems to be erratic at best. This has been ongoing since then despite numerous calls to the call centre to complain but it appears as though nothing is...

Category : Telecommunications

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Country : South Africa

My 24 month cintract was due to expire between Aug/Sept, Contact Vodacom customer care on 082111 to confirm the exact expiry date which was advised that in Sept i can call to cancel once my final payment is paid on 21/9, which i did on 0821958 once payment went through and was confirmed by cancellation that cintract has been ternimated,only to find that in Oct 17' i was debited with another months payment, when i all the c/care dept thay advised that cancellations did not cancel the contract...

Category : Telecommunications

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Country : South Africa

My gf worked at MOIMOOI and now that they must pay her they don't answer there phone or the people are never there when the pay day is on the 07 NOV. 2017 and today is the 16 Nov. 2017 still nothing and no one help bad SERVICE

Category : Telecommunications

(0) Replies

Country : South Africa

I loaded multiple airtime amounting to R100. I then converted the airtime to data. I bought a 2GB weekly data bundle. What happened next is that I received an SMS notification telling me my purchase of 100mb was successful. But I did not buy 100mb. MTN insists that I made a mistake and I'm pretty sure I didn't. Even on the listed options there is no 100mb option.

Category : Telecommunications

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Country : South Africa

Good Day, I would like to address this matter as urgent!! I am highly upset about the dissatisfaction i received at the canal walk cell c branch on the weekend from the 10 to the 12 November 2017. My fiance and i came to the store on Friday evening 20:54 hoping to buy a phone. we took less than a minute to decide what we wanted because we knew the stores were closing soon. One guy tried to assist us but he was told that the tills are closed at 20:55pm. My fiance got highly upset...

Category : Telecommunications

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Country : South Africa

In June I was due for a upgrade. I called Vodacom telephonic upgrades dept. I concluded the upgrade contract over the phone. It started going wrong when the new handset was delivered in July. It was the incorrect handset so it was a huge hassle to return it to Vodacom. They took a few weeks to acknowledge receipt of phone. They then informed me my upgrade is cancelled and I need to do the upgrade from start. The terms had now changed to my disadvantage. The more I protested that original...

Category : Telecommunications

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Country : South Africa

In September 2017 I subscribed to telkom mobile to telkom mobile value add service at a fee of R49 monthly .when I received a bill I found out that I was charged twice and the bill specified that the other fee was for August 2017 and for September but I started using the service in September .when I call I was told that they billing system use the arrears payment system .I told the agent but I stated using the service in September why pay for August? I was told that the case will be sent to...

Category : Telecommunications

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Country : South Africa

JUST CANNOT GET HOLD OF ANYONE AT THIS PATHETIC COMPANY. AND WHEN I EVENTUALLY GOT THEM TO CANCEL MY SUBSCRIPTION THEY FOOLS ENDED UP LOCKING MY SIMCARD! I HATE RMCS AND HOPE I WOULD NEVER HAVE TO DEAL WITH THIS COMPANY EVER AGAIN!!!!

Category : Telecommunications

(0) Replies

Country : South Africa

Good morning Hallopeter My name is Lwandile Mbomvu I bought a Samsung S7 Edge on contract from one of the outlet Telkom store in N1 City, Cape Town. This happened mid – March 2017, when one of the employees Mr Jamie helping me said that they did not have the colour of the phone I was looking for. The two available colours were black and gold, and I was looking for a blue phone. I waited a week, and then he called me saying that my phone was available. I rushed there from work, only to...

Category : Telecommunications

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Country : South Africa

Two weeks ago I took a call from Mobile Talk agent. She offered me SmartBroadband Wireless 20GB + 20GB night surfer, which equals to 40GB a month. A week later I received the unit. On their tariff description it said 10GB. I called the customer service two days ago to query the 10GB. I was promised that I'll receive an email within 24 hours confirming the change. 36 hours later no email from Mobile Talk. I called the customer service again this morning, I spoke to a lady called Christina, she...

Category : Telecommunications

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Country : South Africa

I kept R150 in my bank account for a R129 debit order to go through and they deducted R158 including data of my cell phone which was cancelled. their complaints inbox its always full, I must repeat myself every time I called. Reported to Telkom branch Manager. Now Telkom suspended my line because of that d/o bounced an interest of R400

Category : Telecommunications

(0) Replies

Country : South Africa

Took a 24 month contract, the huawei P8 lite has a manufacturing fault, took it in to the Benoni branch to request it be sent for repairs in which I was told that I have to pay, this is not acceptable as it is a manufacturing fault in which the bluetooth, wifi, data, is not working, this should not have been a problem to solve and the sales person at the branch was not very helpful.

Category : Telecommunications

(0) Replies

Country : South Africa

I have lodge a fraud with Vodacom 5 September 2017 with 4 contracts being allocated to my personal contract I email regularly to follow up but without any success I phone at lease once a week but they hardly ever answer the phone on the fraud line my account is over 22,000 at the moment which I am not happy with this just do not get resolved even thought they say 14 to 21 working days!!!!!!!

Category : Telecommunications

(0) Replies

Country : South Africa

I telrphonocally contacted Telkom over a year and a couple of months ago to confirm that I would be closing my account with them as there lines were more down than up. The bill was around R3000-R4000 I'm not sure the exact amount as it has been such a long time. The called to ask how payment would be made and i said that they must debit my account over 6 months until full payment is received by them. They informed me that they could not just debit my account as it was illegal. They...

Category : Telecommunications

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Country : South Africa

I renewed my cellphone contract with Telkom via sell direct in September last year with the promise that I would get a HUAWEI handset that will come with 500mb data and 50 talk-minutes every month for 24 months for R99-00. I have been receiving all of the above from September 2016 up until March/April of which it stopped and when I raised a query the outcome was that I was on a different contract which gives me 75mb + 50 talk minutes. I then raised the query again of which this time around I...

Category : Telecommunications

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Country : South Africa

I sent BuyMondo a message 24 October 2017 to on their website AND via email (see below). "To whom it may concern It is of utmost importance that someone contacts me regarding the cancellation of the sim card upgrade which was sold to me early October. I contacted Vodacom cancellation department and they said that I had to contact Mondo mobile ASAP to cancel the upgrade as it had not been done yet. The number of the sim card is ---- and I want to cancel the R109 (2G) data upgrade."...

Category : Telecommunications

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Country : South Africa

I would like to lodge a complaint against Vodacom. On Friday the 25th August 2017 at 17h40 I went to Vodaworld to book my phone that is broken as it is insured. I got there and I was assisted by Patience who booked my phone and gave me a loan phone to use whilst waiting for my phone to come back.She took out Samsung phone which didn’t want to take my simcard, Patience called the back (Thato) who refused to come because back office was closed already as it was after 18h00 to assist Patience...

Category : Telecommunications

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Country : South Africa

On 31 August 2017 we reported to Telkom that our business telephone line is down - ref 296CTK310817. This has been the case for almost 8 weeks. We have been following up on a regular basis via telephone, emails, etc. Just got off the phone and still the same response... "...sorry sir, the cable department is attending to the problem. No EDT available. Please be patient....". Is our situation an isolated incident, or are there more customers experiencing the same lack of good service?

Category : Telecommunications

(0) Replies

Country : South Africa

I logged a fault report on the 6/10/2017 on the Telkom site . Reference number 21448574 . I have been following up daily on this and to date the fault has not been resolved . when ever you call the agents they say that the call has to assigned for repairs . they escalate the matter all the time and give you the same reference number . When you ask for a manager they say he's not in . we are paying for a service that is not working which is daylight robbery.It is disappointing that we have to...

Category : Telecommunications

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Country : South Africa

I phoned their customer care and on separate occasions literally a week after the other to ask why I keep receiving messages from their Vodacom games indicating they will renew my subcriptions,(which minds you depletes data and airtime on a daily basis), after I phoned in asked them to disable this service as I have never subscribed to them. the agent advised he unsubscribed me and deleted the subscription, a week later same thing happened I received a message from vodacom games and my data...

Category : Telecommunications

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Country : South Africa

Thursday Vodacom took it under themselves to add 5 new contract under my name without my consent or any paperwork or signature. And deducted almost R1000 out of my account. Phoned them... possibly two weeks to get my stolen money back. Then I must provide the proof. Went to HelloPeter and was shocked to find other similiar victims. Reported them to Icasa, onbudsman and the Information Regulator. Their inadeqiute measures did not protect my info as specified under the law with the Popi act....

Category : Telecommunications

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Country : South Africa

I am so angry at Vodacom after waiting on them to pass a credit on my daughters account for 2 months they went and Block my daughters phone and her account is NOT is ARREARS, the staff at the HEAD OFFICE are a bunch on in incompetent people they Cleary are not educated people. for A CREDIT to pass that it is such a complicated business they kept closing the file and it still not done now my phone is Blocked. I want to bring this to People of South Africa attention what incompetent staff they...

Category : Telecommunications

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Country : South Africa

I PAID UP THE DEMANDED FEE OF R585.00 FOR THE CONTRACT I NEVRT ACTIVATED BUT ITS BEEN MONTHS WITHOUT THE PAID UP LETTER TO UPDATE MY CREDIT SCORE AND AS THE RESULTS I GET REJECTED IN MY JOB APPLICATIONS DUE TO THE BAD IMAGE PRINTED ON ME BY MR PRICE MOBILE, WHEN I CALL THEM THEY REFRE ME TO DALY CREDIT CORPORATION AND WHEN I CALL DALY THEY ALSO REFER ME TO MR PRICE MOBILE AND MY PAYMENT WAS ACKNOWLADGED BY DALY. I REGRET THE DAY I ACCEPTED TO TRY THEIR OFFER ON A TELEPHONE PROMOTION....

Category : Telecommunications

(0) Replies

Country : South Africa

TO TELKOM, Could somebody please give feedback on this below matter. The reference number is 28442343. Lucky, the sales person, phoned my wife last week Friday 13th,and promise to give feedback on Monday the 16th of October. We did not receive any feedback. There are 2 problems locked under the reference ,since April month already. Telkom installed fibre in our Estate and said is free because it is an upgrade on all ADSL lines. We asked them and confirmed that we did not requested the...

Category : Telecommunications

(0) Replies

Country : South Africa

my phone was stolen and i blocked the number after i had passed a test. bought a new sim card but the lady at the local store gave me the wrong sim card. passed another security test when i wanted to do the swim swop i failed the test ??????? same questions same answers now i faile how come all i need is a simp swop to get my contacts back bad bad bad service what can i do know never going to get a sim swop because of not knowing answers to some stupig questions

Category : Telecommunications

(0) Replies

Country : South Africa

There is nobody that wants to talk to u on the other side of the telephone. I did call Telkom but they can't help have me the number of sell direct but nobody's picking up

Category : Telecommunications

(0) Replies

Country : South Africa

The companies rules that are imposed on frustrated desperate customers ,how they should remember their last calls made or when last you`ve recharged airtime using your handset when you are seeking help from them to lock your handset when stolen . Knowing very well that the police will never open any case for you if you don't have the ref number from them . It is quite obvious these criminals will never stop cause the know how easy and they can get away with harassing the public because of the...

Category : Telecommunications

(1) Replies

Country : South Africa

I have cancelled my cellphone contract with Cellc witch I had for two year so I was told it can only be cancelled after the last payment was made so after my last payment I phoned in and the contact was cancelled and I received a massage that the contact was terminated but now money is still deducted from my account and when I phone in I just get redirected to someone in some other department so what is the solution to resolve this problem must I go and open a case at police

Category : Telecommunications

(0) Replies

Country : South Africa

I think that MTN is Stealing Data from us. I mean how could you use 3gig of data in 3days without even downloading apps or anything. like the other day i had 500mb left in 30min time i got a message from them telling me that my data is completed and to top it all off they USED MY AIRTIME AS WELL.THATS THE MAIN THING ABOUT MTN THEY DONT WARN YOU YOURE DATA IS ALMOST COMPLETED THEY USE YOUR AIRTIME FIRST AND WHEN YOUR AIRTIME IS DONE ONLY THEN THEY SEND YOU A MESSAGE SAIYNG YOUR DATA IS...

Category : Telecommunications

(0) Replies

Country : South Africa

IT HAS BEEN 21DAYS SINCE THE INITIAL FAULT REPORT TO TELKOM. I WAS INITIALLY GIVEN A REFERENCE OF 82CNK290917. AFTER NUMEROUS QUERIES THE FAULT WAS THEN ESCALATED AND I WAS GIVEN AN ESCALATION NO. OF 1012683. IN THE INTERIM I HAVE MADE 8 CALLS, SENT 3 EMAILS AND RECEIVED 6 REDUNDANT SMS FROM TELKOM. WE HAVE NOT BEEN ABLE TO RECEIVE CALLS FROM THE 29/09/2017 AND WHEN WE MAKE OUTGOING CALLS THE STATIC ON THE LINE MAKES IT NEAR IMPOSSIBLE TO HEAR THE RECIPIENT.THERE IS ALSO THE FACT THAT...

Category : Telecommunications

(0) Replies

Country : South Africa

I have sent my documents to the [email protected] e mail address, i dont know whether they have received e mail or not, when i call they drop calls, i e mail no feedback, i have never been so dissapointe d in my entire life with BOTH TELKOM and FINRITE, so i will pay a debit order for a phone that i dont have and all my data will go to waste..............oooooooh wow

Category : Telecommunications

(0) Replies

Country : South Africa

Hi my contract expired with telkom mobile, and i did write a letter and send the cancelation of contract on 04 February 2017. i have been calling Telkom mobile almost every months from the day i send out the cancellation document. when i called i was told that my request will be actioned. today on 18 oct 2017 i did call, to get an update , i was told that my account is still active and they told me to hold on the line to clarify from their system. i am getting frustrated to call their line...

Category : Telecommunications

(0) Replies

Country : South Africa

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