Telecommunications Complaints

A double debit order went of my account. I asked vodacom to please send me a statements of my account after 3 days i finally received it and i could see there was something wrong. I did my own recon and figured out what the problem was. I spent another 3 days trying to explain to them what the problem was and all the people in the call center can say is that there is nothing wrong and that they right. How can they let people work with their account if they dont even understand the difference...

Category : Telecommunications

(0) Replies

Country : South Africa

I upgraded my MTN cell phone contract in October 2013 to the MTN Anytime 1200 contract. As per the stipulated package at the time, I am supposed to receive 1.2GB of data per month. Thus far MTN only allocated 250MB of data every month. I lodged a query at MTN Richards Bay in early November. After many subsequent phone calls and visits to the branch I was told to contact the Billing department, which I did. I was informed that MTN would be reimbursing the money charged for the data usage...

Category : Telecommunications

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Country : South Africa

I had an insurance with MTN for the tablet that was stolen in December 2013. They rejected it with a reason that was contraindicating to my statement. It was later then escalated to the supervisor after I have complained about the consultant. I tried to call MTN Insurance number several times but with no success so that i can explained what happened. they are now ignoring my emails and no one answers the call center number.

Category : Telecommunications

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Country : South Africa

I have lodged a complaint with MTN as my cellphone service provider regarding a matter of incorrect billing, and a overcharge that resulted from this incident. MTN incorrectly billed me for an internet upgrade (071 889 7825) that was cancelled again 3 days later, due to poor assistance to setup service from MTN. I was billed twice (upgrade, and cancellation, as well as incorrect amount for data) when the contract was cancelled resulting in dubble billing which should not have been billed at...

Category : Telecommunications

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Country : South Africa

January 16, 2014 we added additional contracts in our MTN Corporate account at the MTN-Pinelands, Cape Town. On collection, the consultant DOMINIQUE CHARNE BIEDING who assisted us explained that we will receive part of our stocks and the rest will be collected in few days. The package not received was the Tablets of the 24MTHMTN Anytime 200 Top Up HV3-Samsung GTI9505 (Galaxy S IV LTE)+ Samsung GTP5220 Galaxy Tablet. Few days later, we had several phone calls (0830110100-083869136-+278302)...

Category : Telecommunications

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Country : South Africa

i got a call from my bank this morning, advising me that my account is overdrawn, upon asking why the consultant informed me that its due to a debit order against my account from Vodacom for a sum of R11773,19. i was flabbergasted! i know for a fact that my vodacom sim card has NOT been in use for over a month as i use my mtn number as a main contact number. before i stopped using my vodacom sim completely i only put it in my cellphone for calls as i'd been intending to use up all my anytime...

Category : Telecommunications

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Country : South Africa

I have log a call with telkom for them to come and fix my fone line on Monday .To day is Friday and they still did not come and fix the line.Telkom is the worst ever service provider.But just not pay them than they on your case.

Category : Telecommunications

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Country : South Africa

WE TRIED TAKING A TELKOM LAND LINE OUT WITH TELKOM ONLY TO HEAR MY FIANCE SIGNED AS CO DEBTOR FOR HIS BROTHER IN LAW MORE THAN 15 YEARS AGO AND THAT ACCOUNT WAS NEVER PAID !! WE MADE PHONE CALLS FOR WEEKS ON END TO SEE THE BILL AS HE DOESN'T EVER RECALL DOING SOMETHING OF THE SORTS ! AFTER ABOUT R400 WORTH OF AIRTIME AND TIME WASTE WE STILL DON'T HAVE THIS BILL THEY WERE SUPPOSE TO SEND. FEEL THAT THIS IS ABSOLUTELY UNACCEPTABLE AND VERY UNPROFESSIONAL FROM A COMPANY LIKE TELKOM....

Category : Telecommunications

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Country : South Africa

Phoned by a Telesales Consultant from Summer Mobile agent on behalf of MTN. She tried me like 4 times and then I responded, she sold a Samsung Note Book 3 + Gear. Delivery takes a long time and ultimately I receive the phone with ou a watch which is part of the Gear. I phoned Customer Service and they acknowledge that Im not the first client to complain. And then pillar to post start. Bottom line is I wont get the watch. MTN is refusing responsibilty. Im pissed off.

Category : Telecommunications

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Country : South Africa

Well, where do I start???? First of all I get an sms from vodacom on 14 December that I can upgrade my contract and should go to my nearest store to upgrade. well get to my nearest store and they say NO I can only upgrade on the 29th December. went back on the 29th and all of a sudden the date for upgrade changed again to the 2nd of January! By this time I am so agitated and cross that I only went back on the 7th January to upgrade my contract. got my new BB 9720 on Saturday the 7th Jan. get...

Category : Telecommunications

(0) Replies

Country : South Africa

I have had a cellphone contratc with MTN since 2011. A few weeks ago I got a call from their branch in Mafikeng to say that somebody had tried to get a new handset using a fraudulent ID book with my ID number. I was assured that the upgrade had not been processed, and that I had not suffered any loss. But from November MTN have been debiting ridiculous amounts of money from my bank account. I have phoned around and tried to get some kind of assistance from their client care line, in vain. It...

Category : Telecommunications

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Country : South Africa

On the 18th Dec 2013 I went into the Branch in Kimberley and specifically requested an updrage topup. It was confirmed only to find out a week later that it is not the case. Then they wanted me to pay money in to updrage it to a top up. I have been phoning Head Office for a week and a half now and I was promised that someone will phone me back to sort it out but to avail NO ONE. To top it all up I received a very COLOURFUL account for a contract that i cannot even use. It is is time...

Category : Telecommunications

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Country : South Africa

There poor recepetion in durban phoenix areas,cell c speed are also slow,and not promised,cell c need to upgrade to tower to include 3G and 4G Lte that support Video calling and voice,poor service,all operates have video calling,we only get Hsdpa and Edge,cell c Need to include 3G so it can be stable,the area in Phoenix need upgrading towers is: Grove End,grove end secondary school tower,stanmore,eastberry,and also corngrove and bengrove need lte,

Category : Telecommunications

(0) Replies

Country : South Africa

I am so disappointed with virgin, after two attempts trying to communicate via the website contact i received no response... eventually wasting airtime via telephone... telling me that my number is no longer on the system.. i received no warning that my number would be de-activated... i had that number very long and there still over R100 airtime on. How could they just recycle my number. I want my old number back: 0741506666

Category : Telecommunications

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Country : South Africa

I've been a loyal subscriber of Vodacom for more than 12 years but experienced the worst customer service ever costing me a lot of money. In a moment of utter ignorance I fell for a Afrizon and hallmark "over the phone" deal were I received a pink cellphone with 2 simcards? and a voucher to use. All and all the deal will cost me R240. I wasn't interested in the package at all so I went to a Vodacom outlet to cancel the deal which is possible within 14days of receiving. A consultant of Vodacom...

Category : Telecommunications

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Country : South Africa

Good day I want to lay a complaint regarding Virgin Mobile I’ve already lodge a complaint with Hello Peter regarding this crap service, I don’t know where to lay my complaint because all that I want to do is just to cancel my contract with Virgin Mobile, I am only 5 months on this contract and my phone is broken, this blackberry only give me problems from the first day I’ve got the handset and Virgin Mobile that gave false advertising on their webpage, and when I did complain...

Category : Telecommunications

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Country : South Africa

On December 19, 2013, I went into CELLC Shop at N1 City, Cape Town as I wanted to buy cell phones. The consultant named Enrico staff number 9843 assisted me by taking in my documentations and said “ I will call you once the stock are here”. On December 23 @ 15.16pm, I received a phone call from the shop telephone number: 0843105314. The female caller did not identify herself but stated that the phones were ready for collection. At 18.30 pm,I got to the shop and was assisted by a staff...

Category : Telecommunications

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Country : South Africa

I have been a loyal customer to vodacom for more than 6years and I even ported my number from other network provider to voda, only to find it's worse than the previous provider when it comes to network. Worst of all I live in soweto! I can't even browse without network disconnecting. But guess what I'm now on cell c I'm enjoying every minute of it and I'm happy that u gave such poor service! I wouldn't have moved at all. Thank you...Mpho

Category : Telecommunications

(0) Replies

Country : South Africa

On 13/12/2013 a telkom employee disconnedted my line and put me on hold for 55 minutes. After all this time of listening to a prerecorded message, I realised that nobody was going to come back to help me. I logged a call that I had no telephone service. I received an sms with a reference number that "Telkom with endeavour to resolve the problem ASAP. Apologies for the inconvenience. Please do not reply to this SMS. Telkom. I have called every day this week and got a promise that somebody will...

Category : Telecommunications

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Country : South Africa

I received a call from a vodacom customer care consultant named Kevin a few minutes ago on the number 0318307953.He was selling some airtime deal and when i told him that I have to think about it, he rudely told me that he is saving me money and what is there to think about? I mean really !1 is this how vodacom train their staff?? I have been with Vodacom for quite some time but I am now considering moving to another network as their service is getting poorer and poorer every day !

Category : Telecommunications

(0) Replies

Country : South Africa

I received a reference number for a call logged on the 5th December. Despite numerous attempts to get some idea as to where in the line the intended date of repair is, I have received nothing, but that the fault has been escalated. We pay for a service which is pretty absent and I feel that Telkom needs opposition in order to jack up their service. I feel that I should not be expected to pay for a months rental considering that the complaint has been unattended to for 12 days. The pity is...

Category : Telecommunications

(0) Replies

Country : South Africa

I received a reference number for a call logged on the 5th December. Despite numerous attempts to get some idea as to where in the line the intended date of repair is, I have received nothing, but that the fault has been escalated. We pay for a service which is pretty absent and I feel that Telkom needs opposition in order to jack up their service. I feel that I should not be expected to pay for a months rental considering that the complaint has been unattended to for 12 days. The pity is...

Category : Telecommunications

(1) Replies

Country : South Africa

Vodacom refuse to fix My phone that's not even a year old and also to cancel the debit order so I'm paying for something I cannot use? Why should I be paying for non performance and doing my part of the contract but they cannot fix my phone under warranty

Category : Telecommunications

(0) Replies

Country : South Africa

I called in on Friday 29/11/2013 and spoke to a sales agent by the name of Kesley Walker. I opened up another contract as i do have a existing line open with nashua mobile and wanted another one. she confirmed that by the salary i earned i was able to take out another contract. we did the deal over the phone and she confirmed that the phone would be delivered 2-3 working days. By wednesday i had not received my phone so i called in to Nashua mobiles' customer service and one of the agents...

Category : Telecommunications

(0) Replies

Country : South Africa

I was called continuously for 3 weeks, by a sales rep from Vodacom, who insisted I change to Red Advantage from Smart Advanced as she was certain that I could drop my high bills. I told her on NUMEROUS occasions I was not confident about changing packages or interested but she continued to assure me I would be saving!! I spent nearly half an hour on the phone asking questions and getting facts (which were not clearly relayed to me but were blanketed by sales pitch jargon) in the last week of...

Category : Telecommunications

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Country : South Africa

My director bought his own iPhone 4 overseas a few years ago. He was waiting for the iPhone 5 to upgrade but then decided against it. Darren Martin (sales rep) upgraded his line and stole the phone!! When I asked for a list of upgrades due... I noticed our director could only "suddenly" upgrade in 2015!!! I warned Nashua Mobile that it was going to be a HUGE problem if he upgrades... I sent through affidavit on 31 Jan 2013. Well, needless to say, we have been waiting for his upgrade...

Category : Telecommunications

(0) Replies

Country : South Africa

We logged a data usage dispute on 25 October- in the 40 days following this: 1. It took: 34 emails, over 15 calls and 4 visits in store BEFORE WE GOT an email response 2. We spent well over 2 hours on hold for 808 before giving up on 2 December. 3. Email explanation deals with 21-09-2013 – 20-10-2013 where as billing period is 13-09-2013 – 12-10-2013 4. Totals given in email explanation do not tally any where else 5. 53.61MB promotional data not issued in October at all 6. 15...

Category : Telecommunications

(0) Replies

Country : South Africa

VODACOM SAI have been a loyal Vodacom customer for many years, but in the last week I have had my doubts regarding the service I received. Earlier this year I have upgraded my contract/phone to a Galaxy S4. This was done telephonically and the phone - without the contract- was then couriered to me. I cracked my screen 2 weeks ago and urgently need the contract to have it fixed under the Samsung warrantee for the Samsung S4 phones. The company fixing it wants my contract stating the IMEI no...

Category : Telecommunications

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Country : South Africa

Report signal problem to Vodacom customer care on 8 November, 15 November 24 November, 27 November and again on the 30th November 2013 - Fault report nr: S3-T6A3J-JHL 55 Nobody contact us back. We run a business and all 14 personnel use the vodacom network, we can not get a hold of our workers. Customers can not reach us, therefore we loose business and money. We are running a Eco tourism business and are extremely busy during this time of the year. . We are thinking to change to MTN,...

Category : Telecommunications

(0) Replies

Country : South Africa

I got a phone call on wednesday 20 november from a guy offering me a samsung s4 mini on contract took all my details and said it wil be delivered in 7-10 days. Ive been trying to find out about delivery from virgin mobile with no help they say its not on the system. They then said they wil send email to outbound places where it could be. But now I have been waiting with no response im really looking for this phone and now they do this it not good . No service at all. Its not good for a...

Category : Telecommunications

(0) Replies

Country : South Africa

after continuously phoning, to find out when I'm going to get my new upgrade phone, I gave up and told them if they don't give me feedback 2 weeks ago I won't be needing the phone anymore. Last week Tuesday still no feedback from Elarduspark branch so I phoned and told them again I won't be needing the phone anymore pls give me option to "downgrade" cheaper option contract. They (ladies at Elarduspark) promised will get back to me the sameday by end of the week I wasn't interested anymore...

Category : Telecommunications

(1) Replies

Country : South Africa

I am a Nashua client for six years,and was so excited when my contract exprired because i had such bad service from Nashua. I called in several time nad kept record of the dates and details, my last call was on the 4 Nov 2013 when i logged a call to switch over to prepaid, and was informed by Give that no more debit orders will go off only to find out that it did. I called in again on the 25 November to speak to a supervisor and was told by Hlengiwe that Elize Swart will call me back to...

Category : Telecommunications

(1) Replies

Country : South Africa

MTN call centre has the worst service i have experienced. it took 3 people to send me a statement and i still haven`t recieved it. so i think people there really don`t know what they doing !!!

Category : Telecommunications

(0) Replies

Country : South Africa

irgin Mobile's services is beyond pathetic. I have never come across such COMPLETE INCOMPETENCE!!I have been trying to cancel my cell phone contract for three weeks...... Every time I phone, I speak to at least 4 call center agents that either put the phone down or cannot help me at all. Last week Monday I FINALLY spoke to someone who promised he would get back to me on my billing queries within two days.....I am STILL WAITING!!! Virgin Mobile said I could cancel my contract but that my...

Category : Telecommunications

(0) Replies

Country : South Africa

I was advised by the staff during my upgrade to take the Samsung Galaxy. Have had the phone only for a few months and its still under warranty. The battery faulty. was told to wait 6 to 8 weeks fro repair ???? Why wait for a new battery for so long? its ridiculous. Its been three weeks now. The staff have a bad attitude, and have found that all my friends in the area complain of the same problem. its really just poor service delivery.

Category : Telecommunications

(1) Replies

Country : South Africa

The horrific service I got from a cell c consultant yesterday can't believe they hire such rubbish working for credit control,for the 1st my account is in arreas the rubbish that called me yesterday,at the begining of the call I could not hear due to network as I kept on saying hello the network cleared and I heard him say that he's going to suspend my lines cause of pretending not to hear him,when I tell him doesntt he know that there are network issues he confidently said to me how am I...

Category : Telecommunications

(0) Replies

Country : South Africa

I cancelled my contract because of Vodacom never sending me my statement but always deducting. I unfortunately did not say on my original cancellation to keep my number but phoned to ask.On the 30 October (1 day before month end) my number was deleted. It is a business phone so I could not pay my creditors. I spent the whole of Friday,Saturday and today trying to get my number reinstated. They are the most spiteful malicious company

Category : Telecommunications

(0) Replies

Country : South Africa

I was topped up with R1200's worth of airtime on 22 October 2013. When trying to make a call on the 25th I was informed that my airtime is exhausted!! Impossible!! I phone 808 and was referred to the technical department who referred me back again to 808 again and again to no avail. No-one could give me any reason as to what could have gone wrong. I do not use my phone for internet and do not subscribe to anything. Out of desperation I loaded R180 and R400 again on the morning of 26 October....

Category : Telecommunications

(0) Replies

Country : South Africa

I'm really disappointed in the service/response from Nashua Mobile, in fact I can't complain about poor service/response because I get no service/response. My contract limit has been changed for the second time without my permission - I've just got a sms to say that they decided to increase my limit because I'm a good payer. Now according to my knowledge it is not legal to increase someone's credit limit without a written permission. And in fact according to me this is breach of contract....

Category : Telecommunications

(0) Replies

Country : South Africa

I am once again utterly disappointed with the service received !!! Took my BB Z10 (upgraded contract in March 2013) in for repairs at Tygervalley shop. Both the assistant and manager had a look at the handset and agreed that the screen had to be replaced as well as the speaker and the memory card slot was faulty and not reading the card , in the interim i have also noticed the screen rotation gets stuck. It was sent to the advanced repair center and sent back for collection 2 weeks later...

Category : Telecommunications

(0) Replies

Country : South Africa

i took my phone in for repairs two weeks ago nothings has been done with my phone to date. management at the westgate vodacom centre is never minded the staff is never and nobody is willing to assist me knowing very well that I don't have a loan phone. I have been a loyal customer for years now and this is the level of service I receive. its time for me to move on they clearly don't appreciate my business.

Category : Telecommunications

(0) Replies

Country : South Africa

my husband passed away 3 months ago. they will not put the account in my name. do I need them to talk to his ashes to correct this

Category : Telecommunications

(0) Replies

Country : South Africa

This home number has been out of service since January 2013 - it has been reported on numerous occasions. The service has been cancelled on 3 occasions and they still have not cancelled the service - are billing every month for the service when they can see that there is no movement on the line! Telkom do not respond to any emails - this is the 10th month of dispute and have just received another bill amounting to R 4266.00 - which will not be paid. Have checked their website - there is...

Category : Telecommunications

(0) Replies

Country : South Africa

Telkom and MTN are the worst service providers. The latest scenarios are with both the organisations. I wanted to cancel both my contracts with MTN when the period was over 24 months. They told me to finish my airtime and get back to them after that. When I finally told them that I had finished the airtime, I was told I could not cancel because I was now owing for did not the previous month. Was told had to pay the outstanding amount for the two lines that I had wanted to pay initially. I was...

Category : Telecommunications

(0) Replies

Country : South Africa

I signed a 2 years contract on Thursday and got a phone that does not hold charge and the manager refuge to change the phone because I signed a contract. Be aware of the manager in that particular Vodacom shop.

Category : Telecommunications

(0) Replies

Country : South Africa

My line was suspended I paid all outstanding amount last month but my line was not active.today I went and pay this months instalment still my line is not active.my number 0834009356.I don't know what I'm paying for if my line is not active

Category : Telecommunications

(0) Replies

Country : South Africa

I am utterly disgusted with the service I have received from Virgin Mobile. I have been with Virgin mobile since they came to South Africa and being British I thought I would get a higher standard of service. In the last 3 weeks (almost 4 weeks now) I have received the worse service ever. It all started when my husband and I upgraded our contracts (from a Blackberry to the Samsung Galaxy S3 Mini) we did the upgrade via the call centre and was told our phones would be delivered in 7 to 10...

Category : Telecommunications

(0) Replies

Country : South Africa

have a mobile MTN contract for mobile network - no signal available in my house ( contrack for 1.5 year used twice)

Category : Telecommunications

(0) Replies

Country : South Africa

so i did a upgrade with the gays at autopage and i was a bit early but ja they helped me and i have to say thanks for that !!!!! but that is where it all went down hill. so the phone was to be released after the 20 Aug and i only received the phone the 11 Sep. so for those of you how don't know, if you do a upgrade over the phone they send the phone to your house or work .and you have to be there in person to get the phone from the courier gay. so i opted to get it at home " because you going...

Category : Telecommunications

(0) Replies

Country : South Africa

Did not receive any reply or call since the email was sent and my Internet Connection still does not work. -----Original Message----- From: Lizette Esterhuizen Sent: 01 September 2013 07:08 PM To: '[email protected]' Subject: Account Number: I1729896/5 - Cell Number 082 765 8075 Importance: High To whom it may concern, PLEASE ASSIST AS THIS IS A BIG FRUSTRATION AND PHONING IN OR VISITING YOUR SHOPS IS BRINGING ME NO WHERE AND I NEED MY INTERNET CONNECTION!!!!!! Please see...

Category : Telecommunications

(0) Replies

Country : South Africa

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