Telecommunications Complaints

I have never in my life had such a horrific experience. I have cancelled my contracts with Cell C as a result of the poor service. I was heavily pregnant & unable to make calls from my phone, calls were continuosly dropped and people were unable to get through to me, this had been going on for months. I was sent from person to person, no one took ownership of the problem. The people I dealt with lacked knowledge & were clearly not interested in my problem. The manager at the Tokai...

Category : Telecommunications

(0) Replies

Country : South Africa

I was a Nashua contract client who signed a new contract with Vodacom. They have all types of excuses why they cant port my number. This has been going on for a month. Apparantly an engineering problem they cant sort out. You cant speak to anybody and is dependant on the service centre who does not know what is going on. I need to speak to an executive to get to the bottom of this. Please help!

Category : Telecommunications

(0) Replies

Country : South Africa

I opened an account with MTN and got a phone and an ipad,I received a huge bill cause it wasn't fully explained to me that the ipad wasn't a top then I repoted it to the managerand Northgate mall his name is Maphiri that's when I got an explanation that the ipad wasn't a top that's why the bill was so high,then I made arrangement to pay pay the amount then if I finshed paying it they can change it to a top up and mean while it should be disconnected,was given a refrence number 102132225.I...

Category : Telecommunications

(0) Replies

Country : South Africa

So I visited the store today at 14:45 because they've issued me with a second 'brand new defective mobile' I took a contract on 27/02/14-informed the store that the microphone wasn't working-only received a new mobile on 19/03/14 that's 21days without a mobile! The 'new mobile' now has a defective loudspeaker, that was my reason to visit the store today. Prior to my visit I called CellC BB Tech dpt and was told to return the mobile to the store for a new one. When I arrived at the store...

Category : Telecommunications

(0) Replies

Country : South Africa

Cell c should get an award for saving people money because you can't make calls or use Internet with their crap network. Changing to cell c has to be the biggest mistake of my life.

Category : Telecommunications

(0) Replies

Country : South Africa

We took a contract with ISMART in November last year. The phone was delivered but when we insert the sim card it says DEMO. We contact them but according to them the phone is registered and on and working. But it's not working at all. After phone calls and letters now 4months later still nothing and mind you they still take the payment from the bank. We requested from them to take the phone back and refund our money but it's a contract they say. Now what? Pay for 24months without having use...

Category : Telecommunications

(30) Replies

Country : South Africa

Our lines are down since Dec 2013 and despite numerous reports to Telkom nothing has been done. Everytime we hear it is a cable problem, but nobody does anything about it. We have a business to run without a telephone line. I am gatvol for Telkom - there is NO service from their side whatsoever.

Category : Telecommunications

(0) Replies

Country : South Africa

I have a R 5000.00 Credit Limit. MTN Incompetently Loaded the Wrong Package. I HAVE & ACCOUNTS. Despite having a R 5000 Credit Limit- They allowed my Account to escalate to over R 20 000.00. Only after I blocked their Payment with my Bank did they admit their Mistake ain Billing and made a small refund- But did not address the Matter of my Credit Limit. Referred this to their INDEPENDANT OMBUDSMAN two Months ag0- Still no Action Taken. I will close my MTN account the Second my Contracts...

Category : Telecommunications

(0) Replies

Country : South Africa

This is the 4th time that I have to submit a complaint about incorrect accounts from them. I have been refunded 3 times prior to this by them crediting my account and then deducting it at the end of the month again. The customer service line is so pathetic. I was advised I needed to complete a form and fax it through if I want the "my limit" service to work and to activate the softbar-function. I did that in April 2013 and yet I still am advised via ONE SMS that my limit of R200 has randomly...

Category : Telecommunications

(0) Replies

Country : South Africa

I have been a customer for the Autopage for the past 24 months and I was happy with the service at first. I recently did a downgrade to pay R59. I only make calls with the offpeak minutes that i get every month, I don't use internet at all, not even whatsup for that matter. Last month I was billed R209 for calls I do not know about I was so frustrated. When I was checking the balance for this month it is R280 what for?????I did a downgrade because I knew my budget is tight for this year but...

Category : Telecommunications

(0) Replies

Country : South Africa

I took my phone in for repairs at Cell C. The phone was 2 months old at the time and the lady who took it in checked it with me and noted that there was no fault with the screen and that it was only the battery that was faulty. When I went to collect the phone I was given a phone that was scratched and it also had a damaged, cracked screen. I refused to take the phone as my copy of the hand-in form has no record of the phone being damaged at all physically...

Category : Telecommunications

(0) Replies

Country : South Africa

Our internet in South Africa is poor, the service in South Africa is poor, what is going to happen to this world ? We are paying a huge amount for internet at telkom, and then the internet doesn't work ? We made complaints about this situation, and still no response.I have so many packet-loss I cant even load a video to watch or do my projects at home.We called their customer support line and they told us to hold on, a hour later we got through to technical support and then they put the phone...

Category : Telecommunications

(0) Replies

Country : South Africa

CELL C ARE THE WORST "SERVICE" PROVIDERS IN AFRICA!!! THEIR INEFFICIENCY ACROSS THE BOARD IS APPALLING AS FOR THEIR SHOCKING NETWORK COVERAGE - IT IS PITIFUL. WE HAVE HAD ENOUGH OF CELL C AND THEIR FALSE ADVERTISING AND WASTE OF MONEY ON BUILDINGS AND ADVERTS ETC INSTEAD OF IMPROVING THEIR NETWORK COVERAGE AND CUSTOMER SERVICE AND BILLING ---- YOU CANT EVEN CALL THEM AS THEIR NUMBER ON THEIR WEBSITE IS WRONG!! OUR NETWORK COVERAGE IS BEYOND USELESS AND THEY WONT DO ANYTHING ABOUT IT - A...

Category : Telecommunications

(0) Replies

Country : South Africa

romon line Vodacom was the most frustrating thing I have ever had to deal with. I stated I wanted to keep my old cell phone number and go on to a contract. The phone was delivered and a new number was activated at a cost that was debited over night. When I phoned you hold forever for a consultant who then sent another sim card to me via courier so I could keep my old number. Needless to say another debit order went off with out my phone being activated, I have spent 2 days phoning 3 times a...

Category : Telecommunications

(0) Replies

Country : South Africa

These guys are taking hard earned cash from us and if you do the search you will find page on page of people complaining about them but yet our service providers don't do anything about it. I'm sure by now everyone is in agreement that you were tricked in subscribing for this so called service. Initially all I wanted was a refund for my hard earned cash you took but after seeing the amount of people in the same predicament as I, stuff the refund Mira!! I want to kill the way you do...

Category : Telecommunications

(0) Replies

Country : South Africa

I received a Vodacom alert - unusual high usage on account exceeding R3800. I called the call centre to find out about this and was advised me that their was data usage of R5800 that was used. I was then shoved from pillar to post, to try and resolve this query. I then called the Accounts/billings department to see if I can possibly make an arrangement to pay this bill off as the line that accumulated this amount of data usage is not my main account and is used by my son, I was not aware of...

Category : Telecommunications

(0) Replies

Country : South Africa

I went into a Telkom Mobile Store and cancelled my 2 year account on the 19th of November 2013 almost two months in advance of when the contract would come to an end, thus giving ample notice. (Ref#7132413) In Jan I again phoned the help line from my cellphone, and spoke to a consultant who confirmed that the contract has been cancelled and changed over to a pay as you go service, Beginning February I got worried as the phone was still able to make calls even though the balance showed R0....

Category : Telecommunications

(0) Replies

Country : South Africa

I try to change my debit for contract phone but they didnt change it, instead they sent me an sms saying that they will no longer use a debit im now a cash paying customer though i notified them that my salary date has changed from the 15th to the 1st.

Category : Telecommunications

(0) Replies

Country : South Africa

I bought a hand set from vodacom in Hatfield in Pretoria around the 16th of january, upon my charge I realised it was faulty and returned it with 7days under their warranty. I then issued an apparently new phone which was faulty and its seal had been tampered with, I returned it and they sent it for repairs yet still had the same freezing, battery inefficiency and slow faults. I returned it once again and requested a refund, I'm being sent from pillar to post and am without a phone as a...

Category : Telecommunications

(0) Replies

Country : South Africa

I am sick and tired of buying vodacom data and trying to download files. I have bought 750 meg to download a 436 mb iso image. It has failed after 12 meg 3 times. I am getting a max speed of 17bps. Its absolutely pathetic and there is no better server in SA so we are stuck with these useless 3rd world companies who are busy milking as much money as they can whilst the going is good. When a better alternative comes vodacom, you are FINISHED. I have zero loyalty for you and will do my personal...

Category : Telecommunications

(0) Replies

Country : South Africa

I have been calling the Vodacom call center so many times to try and increase the length of my ring tone. They keep giving me different numbers to dial which do not work. they also promise to call me back and don't. I am so frustrated!!!

Category : Telecommunications

(0) Replies

Country : South Africa

MTN has been overcharging me for a whole here and can't fix my billing problems after numerous call logs

Category : Telecommunications

(0) Replies

Country : South Africa

there was a upgrade for telkom 3 weeks ago.ever since the service slowed down.to load a page it takes 2_3 minutes.at the end of the month we must still pay for the whole billing...poor service

Category : Telecommunications

(0) Replies

Country : South Africa

I ordered a new Iphone for delivery on Monday. No phone arrived and nobody informed me. Subsequently I have made 21 different phone calls to Vodacom and RAM without any feedback. The only feedback I received after numerous phone calls is that they "accidentally" sent the phone to Midrand instead of Cape Town but it'll be delivered "tomorrow". I still have no phone and nobody is giving me any feedback. Everyone seems to be passing the buck. This is very frustrating and Vodacom has really...

Category : Telecommunications

(0) Replies

Country : South Africa

Vodaworld, Midrand had my phone for 31 days and it has been repaired 3 times, now they throw the book at me about CIP within 6 months after I got the phone and request to get a new unit must be escalated although the last repair request 2 weeks ago made it clear the unit must be repaired. No direct interaction with complaints they send you an automated response and the regional manager Lizette makes me out to be a lair after she agreed t have the phone replaced.

Category : Telecommunications

(0) Replies

Country : South Africa

A double debit order went of my account. I asked vodacom to please send me a statements of my account after 3 days i finally received it and i could see there was something wrong. I did my own recon and figured out what the problem was. I spent another 3 days trying to explain to them what the problem was and all the people in the call center can say is that there is nothing wrong and that they right. How can they let people work with their account if they dont even understand the difference...

Category : Telecommunications

(0) Replies

Country : South Africa

I upgraded my MTN cell phone contract in October 2013 to the MTN Anytime 1200 contract. As per the stipulated package at the time, I am supposed to receive 1.2GB of data per month. Thus far MTN only allocated 250MB of data every month. I lodged a query at MTN Richards Bay in early November. After many subsequent phone calls and visits to the branch I was told to contact the Billing department, which I did. I was informed that MTN would be reimbursing the money charged for the data usage...

Category : Telecommunications

(0) Replies

Country : South Africa

I had an insurance with MTN for the tablet that was stolen in December 2013. They rejected it with a reason that was contraindicating to my statement. It was later then escalated to the supervisor after I have complained about the consultant. I tried to call MTN Insurance number several times but with no success so that i can explained what happened. they are now ignoring my emails and no one answers the call center number.

Category : Telecommunications

(0) Replies

Country : South Africa

I have lodged a complaint with MTN as my cellphone service provider regarding a matter of incorrect billing, and a overcharge that resulted from this incident. MTN incorrectly billed me for an internet upgrade (071 889 7825) that was cancelled again 3 days later, due to poor assistance to setup service from MTN. I was billed twice (upgrade, and cancellation, as well as incorrect amount for data) when the contract was cancelled resulting in dubble billing which should not have been billed at...

Category : Telecommunications

(0) Replies

Country : South Africa

January 16, 2014 we added additional contracts in our MTN Corporate account at the MTN-Pinelands, Cape Town. On collection, the consultant DOMINIQUE CHARNE BIEDING who assisted us explained that we will receive part of our stocks and the rest will be collected in few days. The package not received was the Tablets of the 24MTHMTN Anytime 200 Top Up HV3-Samsung GTI9505 (Galaxy S IV LTE)+ Samsung GTP5220 Galaxy Tablet. Few days later, we had several phone calls (0830110100-083869136-+278302)...

Category : Telecommunications

(0) Replies

Country : South Africa

i got a call from my bank this morning, advising me that my account is overdrawn, upon asking why the consultant informed me that its due to a debit order against my account from Vodacom for a sum of R11773,19. i was flabbergasted! i know for a fact that my vodacom sim card has NOT been in use for over a month as i use my mtn number as a main contact number. before i stopped using my vodacom sim completely i only put it in my cellphone for calls as i'd been intending to use up all my anytime...

Category : Telecommunications

(0) Replies

Country : South Africa

I have log a call with telkom for them to come and fix my fone line on Monday .To day is Friday and they still did not come and fix the line.Telkom is the worst ever service provider.But just not pay them than they on your case.

Category : Telecommunications

(0) Replies

Country : South Africa

WE TRIED TAKING A TELKOM LAND LINE OUT WITH TELKOM ONLY TO HEAR MY FIANCE SIGNED AS CO DEBTOR FOR HIS BROTHER IN LAW MORE THAN 15 YEARS AGO AND THAT ACCOUNT WAS NEVER PAID !! WE MADE PHONE CALLS FOR WEEKS ON END TO SEE THE BILL AS HE DOESN'T EVER RECALL DOING SOMETHING OF THE SORTS ! AFTER ABOUT R400 WORTH OF AIRTIME AND TIME WASTE WE STILL DON'T HAVE THIS BILL THEY WERE SUPPOSE TO SEND. FEEL THAT THIS IS ABSOLUTELY UNACCEPTABLE AND VERY UNPROFESSIONAL FROM A COMPANY LIKE TELKOM....

Category : Telecommunications

(0) Replies

Country : South Africa

Phoned by a Telesales Consultant from Summer Mobile agent on behalf of MTN. She tried me like 4 times and then I responded, she sold a Samsung Note Book 3 + Gear. Delivery takes a long time and ultimately I receive the phone with ou a watch which is part of the Gear. I phoned Customer Service and they acknowledge that Im not the first client to complain. And then pillar to post start. Bottom line is I wont get the watch. MTN is refusing responsibilty. Im pissed off.

Category : Telecommunications

(0) Replies

Country : South Africa

Well, where do I start???? First of all I get an sms from vodacom on 14 December that I can upgrade my contract and should go to my nearest store to upgrade. well get to my nearest store and they say NO I can only upgrade on the 29th December. went back on the 29th and all of a sudden the date for upgrade changed again to the 2nd of January! By this time I am so agitated and cross that I only went back on the 7th January to upgrade my contract. got my new BB 9720 on Saturday the 7th Jan. get...

Category : Telecommunications

(0) Replies

Country : South Africa

I have had a cellphone contratc with MTN since 2011. A few weeks ago I got a call from their branch in Mafikeng to say that somebody had tried to get a new handset using a fraudulent ID book with my ID number. I was assured that the upgrade had not been processed, and that I had not suffered any loss. But from November MTN have been debiting ridiculous amounts of money from my bank account. I have phoned around and tried to get some kind of assistance from their client care line, in vain. It...

Category : Telecommunications

(0) Replies

Country : South Africa

On the 18th Dec 2013 I went into the Branch in Kimberley and specifically requested an updrage topup. It was confirmed only to find out a week later that it is not the case. Then they wanted me to pay money in to updrage it to a top up. I have been phoning Head Office for a week and a half now and I was promised that someone will phone me back to sort it out but to avail NO ONE. To top it all up I received a very COLOURFUL account for a contract that i cannot even use. It is is time...

Category : Telecommunications

(0) Replies

Country : South Africa

There poor recepetion in durban phoenix areas,cell c speed are also slow,and not promised,cell c need to upgrade to tower to include 3G and 4G Lte that support Video calling and voice,poor service,all operates have video calling,we only get Hsdpa and Edge,cell c Need to include 3G so it can be stable,the area in Phoenix need upgrading towers is: Grove End,grove end secondary school tower,stanmore,eastberry,and also corngrove and bengrove need lte,

Category : Telecommunications

(0) Replies

Country : South Africa

I am so disappointed with virgin, after two attempts trying to communicate via the website contact i received no response... eventually wasting airtime via telephone... telling me that my number is no longer on the system.. i received no warning that my number would be de-activated... i had that number very long and there still over R100 airtime on. How could they just recycle my number. I want my old number back: 0741506666

Category : Telecommunications

(0) Replies

Country : South Africa

I've been a loyal subscriber of Vodacom for more than 12 years but experienced the worst customer service ever costing me a lot of money. In a moment of utter ignorance I fell for a Afrizon and hallmark "over the phone" deal were I received a pink cellphone with 2 simcards? and a voucher to use. All and all the deal will cost me R240. I wasn't interested in the package at all so I went to a Vodacom outlet to cancel the deal which is possible within 14days of receiving. A consultant of Vodacom...

Category : Telecommunications

(0) Replies

Country : South Africa

Good day I want to lay a complaint regarding Virgin Mobile I’ve already lodge a complaint with Hello Peter regarding this crap service, I don’t know where to lay my complaint because all that I want to do is just to cancel my contract with Virgin Mobile, I am only 5 months on this contract and my phone is broken, this blackberry only give me problems from the first day I’ve got the handset and Virgin Mobile that gave false advertising on their webpage, and when I did complain...

Category : Telecommunications

(0) Replies

Country : South Africa

On December 19, 2013, I went into CELLC Shop at N1 City, Cape Town as I wanted to buy cell phones. The consultant named Enrico staff number 9843 assisted me by taking in my documentations and said “ I will call you once the stock are here”. On December 23 @ 15.16pm, I received a phone call from the shop telephone number: 0843105314. The female caller did not identify herself but stated that the phones were ready for collection. At 18.30 pm,I got to the shop and was assisted by a staff...

Category : Telecommunications

(0) Replies

Country : South Africa

I have been a loyal customer to vodacom for more than 6years and I even ported my number from other network provider to voda, only to find it's worse than the previous provider when it comes to network. Worst of all I live in soweto! I can't even browse without network disconnecting. But guess what I'm now on cell c I'm enjoying every minute of it and I'm happy that u gave such poor service! I wouldn't have moved at all. Thank you...Mpho

Category : Telecommunications

(0) Replies

Country : South Africa

On 13/12/2013 a telkom employee disconnedted my line and put me on hold for 55 minutes. After all this time of listening to a prerecorded message, I realised that nobody was going to come back to help me. I logged a call that I had no telephone service. I received an sms with a reference number that "Telkom with endeavour to resolve the problem ASAP. Apologies for the inconvenience. Please do not reply to this SMS. Telkom. I have called every day this week and got a promise that somebody will...

Category : Telecommunications

(0) Replies

Country : South Africa

I received a call from a vodacom customer care consultant named Kevin a few minutes ago on the number 0318307953.He was selling some airtime deal and when i told him that I have to think about it, he rudely told me that he is saving me money and what is there to think about? I mean really !1 is this how vodacom train their staff?? I have been with Vodacom for quite some time but I am now considering moving to another network as their service is getting poorer and poorer every day !

Category : Telecommunications

(0) Replies

Country : South Africa

I received a reference number for a call logged on the 5th December. Despite numerous attempts to get some idea as to where in the line the intended date of repair is, I have received nothing, but that the fault has been escalated. We pay for a service which is pretty absent and I feel that Telkom needs opposition in order to jack up their service. I feel that I should not be expected to pay for a months rental considering that the complaint has been unattended to for 12 days. The pity is...

Category : Telecommunications

(0) Replies

Country : South Africa

I received a reference number for a call logged on the 5th December. Despite numerous attempts to get some idea as to where in the line the intended date of repair is, I have received nothing, but that the fault has been escalated. We pay for a service which is pretty absent and I feel that Telkom needs opposition in order to jack up their service. I feel that I should not be expected to pay for a months rental considering that the complaint has been unattended to for 12 days. The pity is...

Category : Telecommunications

(1) Replies

Country : South Africa

Vodacom refuse to fix My phone that's not even a year old and also to cancel the debit order so I'm paying for something I cannot use? Why should I be paying for non performance and doing my part of the contract but they cannot fix my phone under warranty

Category : Telecommunications

(0) Replies

Country : South Africa

I called in on Friday 29/11/2013 and spoke to a sales agent by the name of Kesley Walker. I opened up another contract as i do have a existing line open with nashua mobile and wanted another one. she confirmed that by the salary i earned i was able to take out another contract. we did the deal over the phone and she confirmed that the phone would be delivered 2-3 working days. By wednesday i had not received my phone so i called in to Nashua mobiles' customer service and one of the agents...

Category : Telecommunications

(0) Replies

Country : South Africa

I was called continuously for 3 weeks, by a sales rep from Vodacom, who insisted I change to Red Advantage from Smart Advanced as she was certain that I could drop my high bills. I told her on NUMEROUS occasions I was not confident about changing packages or interested but she continued to assure me I would be saving!! I spent nearly half an hour on the phone asking questions and getting facts (which were not clearly relayed to me but were blanketed by sales pitch jargon) in the last week of...

Category : Telecommunications

(0) Replies

Country : South Africa

Prev1 2 3 ... 29 30 31 32 33 34Next