Telecommunications Complaints

i am having a huge problem with MTN and its service lately iv been purchasing data bundles and i have been billed for both data and airtime every time i connect to the internet when i spoke to the consultant they told me that's how mnt works if you have more than 1 application active then it will charge you for your airtime so i told her but i only have whatsapp open she then told well there's nothing they can do she transferred me to a tl call Slindile from a call center in Durban who was...

Category : Telecommunications

(0) Replies

Country : South Africa

I signed a contract for a promotion from Telkom for a residential house for ADSL. For the past 3 months I have been billed for an uncapped business line and also for a 10gb product. This is grossly unfair as I have to pay these enormous bills or else my line will be suspended. I have been promised this account would be looked at and rectified but it is now going for 30 days and I am still getting the same bill. Please can someone please help resolve this matter. I wish I could cancel the...

Category : Telecommunications

(0) Replies

Country : South Africa

Vodacom Contract upgraded to uChoose Flexi 150 on 4/03/2014 and all necessary documents were signed on this day. I enquired on the 01/04/2014 why my contract was not captured as yet and and sms was received advising that it will be effective from the 30/04/2014. I called on their Benoni branch 02/05/2014 and equired why migration was not implemented, Khomotso at the branch contacted their head office and was told that the migration will without fail be implemented 31/05/2014. I said that it...

Category : Telecommunications

(0) Replies

Country : South Africa

I am so fed up with virgin mobile. The collection department is useless, they dont send statement of account the only thing they know is debting a lot of money in accounts n block phones, they dont communicate with customers. I hope someone can get them into line, they are uuseless.

Category : Telecommunications

(0) Replies

Country : South Africa

Last month I was charged double for internet service, after many unsuccessful attempts on the 10210 line and also a lot of wasted time waiting for the call to be answered I complained on the Hello Peter service. I was contacted by Jeanine from Telkom and assured that this would be rectified. I have just received my latest phone bill and lo and behold it has not been rectified AND I have been charged interest. WTF can we not get te service tat we pay for, how do I get this matter resolved, I...

Category : Telecommunications

(0) Replies

Country : South Africa

I applied for upgrading my Cell C contract on 6 Mar '14. I was promised delivery of the phone in 7 working days. Phone was in stock. After more than the 7 days I phoned (they did not bother to follow up with me), enquiring why my phone has not been delivered. I was told that stores are being upgraded and that my phone would now only be delivered much later. They could not tell me how long it would take but that I had to contact them again in a week's time. I did and it was still the same...

Category : Telecommunications

(0) Replies

Country : South Africa

I have been a loyal Cell C customer for many years with a top-up contract paid via debit order all these years @ R150.00 per month. Recently Cell C phoned and offered an upgrade which would actually cost less per month (only R100.00 per month). I was horrified when I discovered just as the phone got delivered, that Cell C did an UNAUTHORIZED credit check (under the guise of ‘credit application’) ONE WEEK PRIOR to phoning me with the offer of a new contract. After complaining on...

Category : Telecommunications

(0) Replies

Country : South Africa

in 2009 i took a contract with Bayport which i received two cell phones and i was supposed to get 100 airtime on each for two years and and monthly payment was about R299 per month. inever received the airtime and each time iphoned to colplain i was given the names of the raps i spoke to as the refference number no one came back to me untill when i realised 3 months before the contract ended i am getting no where then i stopped the payment for the last 3 months, they have taken my name t...

Category : Telecommunications

(1) Replies

Country : South Africa

Telkom SA is guaranteed the worst service provider in the world. My cel phone tells me I have over 7 hours logged with them recently and that is without the very long calls made from my landline, before the battery goes flat ! 29April2014 - called 10210 for Telkom and was put on hold for over 3 hours awaiting service. Eventually ending call after 3 hours of holding on - not awaiting an answer for the call BUT having spoken to someone that transferred the call for "better technical" advice...

Category : Telecommunications

(0) Replies

Country : South Africa

My phone was closed /suspended due to not payment. i was under the impression that MTN was supposed to debit from my old account. It turns out i changed the account already. I asked how to fix this and the call center agent said i must go to their outlet to make a manual payment. I went to the MTN store and did the payment and i was told to call the call center. The call center agent then said i must sent them proof of payment. I refused to go back to my office just to sent proof of payment....

Category : Telecommunications

(0) Replies

Country : South Africa

Vodacom has to have the worst coverage in the country. They advertise LTE but I have had to down grade my settings on my Galazy Note3 for me to get some signal. Even with this down grade to 3G I cannot get signal in the area I stay. We pay huge amounts for being told that they are the best, but hell man they are worst then Cell C. Which by the way works in my area on a Galazy S4 right next to my Vodacom service. What will be done with this terrible signal problem. Why dont they get the...

Category : Telecommunications

(0) Replies

Country : South Africa

i have cancelled my contract with cell c but they keep on deducting in to my account the worse part I sthat they used to deduct R299.00 per month but I closed the account in February (early cancellation) I paid the settlement account in to their FNB account I even sent the sent the proof of payment. to my surprise they deducted R1256.00 on the 26th of March I had to go to the bank to reverse the payment I asked them to stop the debit order but again on the 15th of April they made another...

Category : Telecommunications

(0) Replies

Country : South Africa

My number is currently on a family top-up with Vodacom Tubatse Mall. The contract holder(my ex fiance) tried to do a sim swap on my number on Thursday, 17 April(Poppy from Tubatse Mall assisted), which according to Vodacom is legal. I received the sms and advised Vodacom that I was not busy doing a sim swap, so they flagged my number for possible fraud. On either Sunday or Monday the contract holder went to Vodacom in Tubatse Mall, Burgersfort and registered my phone as lost or stolen with...

Category : Telecommunications

(0) Replies

Country : South Africa

I have a BB10, paying my account, but than I can't receive signal or anything, it's always buy more a-time, more data, but nothing works. No one can help or say the real thing. Wasting my money, will never ever take out a contract with Vodacom again, I moved from Cell C, thinking Vodaom is better, but Vodacom is worse.

Category : Telecommunications

(0) Replies

Country : South Africa

HEADLINE data not used as what was billed my husband got a q10 blackberry phone which normally wasn't more that r1000 a month, then all of a sudden in December we get a bill of R4573 and say we used packet switched data calls, we phoned them and they say that's the data we used, ( and we don't use the phone) so come January and the phone is off to R1600 which is still higher than normal, come February we got a bill of R5012 we phoned them, and guess what they say, oh the bis on this phone...

Category : Telecommunications

(0) Replies

Country : South Africa

I AM EXPERIENCING THE SAME PROBLEM AS EVERY MONTH. I PURCHASED THE BB10 SERVICE ON THE 10.04.2014 - AND WAS TOLD THAT I USED UP MY 200MB , WHICH IS THE SAME OLD STORY I GET EVERY MONTH, HOW IS THIS POSSIBLE, VODACOM IS TOTALLY IS DISGUSTING , WILL SOON BE MOVING TO MTN, THEY WILL VALUE THEIRE CUSTOMERS, IF ITS NOT MY AIRTIME GOING AWOL, ITS THIS BB10

Category : Telecommunications

(0) Replies

Country : South Africa

die slegste diens wat ek nog ooit beleef het. skakel 11 keer op een dag, en tot vandag geen diens. so spyt, wens ek het nooit n vodacom kontrak uit geneem nie

Category : Telecommunications

(0) Replies

Country : South Africa

I upgraded with Vodacom last week and they short delivered last Wednesday - after about 10 ph calls and no further help they contacted me on Friday afternoon after 16:00 and said the they did get stock of the certain iten (a black sony watch) and that they will send it to me the Monday as a separate delivery, because it was not my mistake! It is Thursday now and still waiting just to get an email this morning to say NO STOCK?????????? I told them this morning they can cancel both my...

Category : Telecommunications

(0) Replies

Country : South Africa

I have been loyal customer to Vodacom for almost 20 years, I currently have two separate talk 240 packages with them. the package that I use cost me around R430 for the basic package. I am due for an upgrade, for practically any new handset that I choose, I have to pay for the hand set, how does this equate to a reward. I was under the impression that upgrades were a reward to say thank you for staying with us. The way upgrades are marketed is misleading. If I have to pay for the handset,...

Category : Telecommunications

(0) Replies

Country : South Africa

I have never in my life had such a horrific experience. I have cancelled my contracts with Cell C as a result of the poor service. I was heavily pregnant & unable to make calls from my phone, calls were continuosly dropped and people were unable to get through to me, this had been going on for months. I was sent from person to person, no one took ownership of the problem. The people I dealt with lacked knowledge & were clearly not interested in my problem. The manager at the Tokai...

Category : Telecommunications

(0) Replies

Country : South Africa

I was a Nashua contract client who signed a new contract with Vodacom. They have all types of excuses why they cant port my number. This has been going on for a month. Apparantly an engineering problem they cant sort out. You cant speak to anybody and is dependant on the service centre who does not know what is going on. I need to speak to an executive to get to the bottom of this. Please help!

Category : Telecommunications

(0) Replies

Country : South Africa

I opened an account with MTN and got a phone and an ipad,I received a huge bill cause it wasn't fully explained to me that the ipad wasn't a top then I repoted it to the managerand Northgate mall his name is Maphiri that's when I got an explanation that the ipad wasn't a top that's why the bill was so high,then I made arrangement to pay pay the amount then if I finshed paying it they can change it to a top up and mean while it should be disconnected,was given a refrence number 102132225.I...

Category : Telecommunications

(0) Replies

Country : South Africa

So I visited the store today at 14:45 because they've issued me with a second 'brand new defective mobile' I took a contract on 27/02/14-informed the store that the microphone wasn't working-only received a new mobile on 19/03/14 that's 21days without a mobile! The 'new mobile' now has a defective loudspeaker, that was my reason to visit the store today. Prior to my visit I called CellC BB Tech dpt and was told to return the mobile to the store for a new one. When I arrived at the store...

Category : Telecommunications

(0) Replies

Country : South Africa

Cell c should get an award for saving people money because you can't make calls or use Internet with their crap network. Changing to cell c has to be the biggest mistake of my life.

Category : Telecommunications

(0) Replies

Country : South Africa

We took a contract with ISMART in November last year. The phone was delivered but when we insert the sim card it says DEMO. We contact them but according to them the phone is registered and on and working. But it's not working at all. After phone calls and letters now 4months later still nothing and mind you they still take the payment from the bank. We requested from them to take the phone back and refund our money but it's a contract they say. Now what? Pay for 24months without having use...

Category : Telecommunications

(33) Replies

Country : South Africa

Our lines are down since Dec 2013 and despite numerous reports to Telkom nothing has been done. Everytime we hear it is a cable problem, but nobody does anything about it. We have a business to run without a telephone line. I am gatvol for Telkom - there is NO service from their side whatsoever.

Category : Telecommunications

(0) Replies

Country : South Africa

I have a R 5000.00 Credit Limit. MTN Incompetently Loaded the Wrong Package. I HAVE & ACCOUNTS. Despite having a R 5000 Credit Limit- They allowed my Account to escalate to over R 20 000.00. Only after I blocked their Payment with my Bank did they admit their Mistake ain Billing and made a small refund- But did not address the Matter of my Credit Limit. Referred this to their INDEPENDANT OMBUDSMAN two Months ag0- Still no Action Taken. I will close my MTN account the Second my Contracts...

Category : Telecommunications

(0) Replies

Country : South Africa

This is the 4th time that I have to submit a complaint about incorrect accounts from them. I have been refunded 3 times prior to this by them crediting my account and then deducting it at the end of the month again. The customer service line is so pathetic. I was advised I needed to complete a form and fax it through if I want the "my limit" service to work and to activate the softbar-function. I did that in April 2013 and yet I still am advised via ONE SMS that my limit of R200 has randomly...

Category : Telecommunications

(0) Replies

Country : South Africa

I have been a customer for the Autopage for the past 24 months and I was happy with the service at first. I recently did a downgrade to pay R59. I only make calls with the offpeak minutes that i get every month, I don't use internet at all, not even whatsup for that matter. Last month I was billed R209 for calls I do not know about I was so frustrated. When I was checking the balance for this month it is R280 what for?????I did a downgrade because I knew my budget is tight for this year but...

Category : Telecommunications

(0) Replies

Country : South Africa

I took my phone in for repairs at Cell C. The phone was 2 months old at the time and the lady who took it in checked it with me and noted that there was no fault with the screen and that it was only the battery that was faulty. When I went to collect the phone I was given a phone that was scratched and it also had a damaged, cracked screen. I refused to take the phone as my copy of the hand-in form has no record of the phone being damaged at all physically...

Category : Telecommunications

(0) Replies

Country : South Africa

Our internet in South Africa is poor, the service in South Africa is poor, what is going to happen to this world ? We are paying a huge amount for internet at telkom, and then the internet doesn't work ? We made complaints about this situation, and still no response.I have so many packet-loss I cant even load a video to watch or do my projects at home.We called their customer support line and they told us to hold on, a hour later we got through to technical support and then they put the phone...

Category : Telecommunications

(0) Replies

Country : South Africa

CELL C ARE THE WORST "SERVICE" PROVIDERS IN AFRICA!!! THEIR INEFFICIENCY ACROSS THE BOARD IS APPALLING AS FOR THEIR SHOCKING NETWORK COVERAGE - IT IS PITIFUL. WE HAVE HAD ENOUGH OF CELL C AND THEIR FALSE ADVERTISING AND WASTE OF MONEY ON BUILDINGS AND ADVERTS ETC INSTEAD OF IMPROVING THEIR NETWORK COVERAGE AND CUSTOMER SERVICE AND BILLING ---- YOU CANT EVEN CALL THEM AS THEIR NUMBER ON THEIR WEBSITE IS WRONG!! OUR NETWORK COVERAGE IS BEYOND USELESS AND THEY WONT DO ANYTHING ABOUT IT - A...

Category : Telecommunications

(0) Replies

Country : South Africa

romon line Vodacom was the most frustrating thing I have ever had to deal with. I stated I wanted to keep my old cell phone number and go on to a contract. The phone was delivered and a new number was activated at a cost that was debited over night. When I phoned you hold forever for a consultant who then sent another sim card to me via courier so I could keep my old number. Needless to say another debit order went off with out my phone being activated, I have spent 2 days phoning 3 times a...

Category : Telecommunications

(0) Replies

Country : South Africa

These guys are taking hard earned cash from us and if you do the search you will find page on page of people complaining about them but yet our service providers don't do anything about it. I'm sure by now everyone is in agreement that you were tricked in subscribing for this so called service. Initially all I wanted was a refund for my hard earned cash you took but after seeing the amount of people in the same predicament as I, stuff the refund Mira!! I want to kill the way you do...

Category : Telecommunications

(0) Replies

Country : South Africa

I received a Vodacom alert - unusual high usage on account exceeding R3800. I called the call centre to find out about this and was advised me that their was data usage of R5800 that was used. I was then shoved from pillar to post, to try and resolve this query. I then called the Accounts/billings department to see if I can possibly make an arrangement to pay this bill off as the line that accumulated this amount of data usage is not my main account and is used by my son, I was not aware of...

Category : Telecommunications

(0) Replies

Country : South Africa

I went into a Telkom Mobile Store and cancelled my 2 year account on the 19th of November 2013 almost two months in advance of when the contract would come to an end, thus giving ample notice. (Ref#7132413) In Jan I again phoned the help line from my cellphone, and spoke to a consultant who confirmed that the contract has been cancelled and changed over to a pay as you go service, Beginning February I got worried as the phone was still able to make calls even though the balance showed R0....

Category : Telecommunications

(0) Replies

Country : South Africa

I try to change my debit for contract phone but they didnt change it, instead they sent me an sms saying that they will no longer use a debit im now a cash paying customer though i notified them that my salary date has changed from the 15th to the 1st.

Category : Telecommunications

(0) Replies

Country : South Africa

I bought a hand set from vodacom in Hatfield in Pretoria around the 16th of january, upon my charge I realised it was faulty and returned it with 7days under their warranty. I then issued an apparently new phone which was faulty and its seal had been tampered with, I returned it and they sent it for repairs yet still had the same freezing, battery inefficiency and slow faults. I returned it once again and requested a refund, I'm being sent from pillar to post and am without a phone as a...

Category : Telecommunications

(0) Replies

Country : South Africa

I am sick and tired of buying vodacom data and trying to download files. I have bought 750 meg to download a 436 mb iso image. It has failed after 12 meg 3 times. I am getting a max speed of 17bps. Its absolutely pathetic and there is no better server in SA so we are stuck with these useless 3rd world companies who are busy milking as much money as they can whilst the going is good. When a better alternative comes vodacom, you are FINISHED. I have zero loyalty for you and will do my personal...

Category : Telecommunications

(0) Replies

Country : South Africa

I have been calling the Vodacom call center so many times to try and increase the length of my ring tone. They keep giving me different numbers to dial which do not work. they also promise to call me back and don't. I am so frustrated!!!

Category : Telecommunications

(0) Replies

Country : South Africa

MTN has been overcharging me for a whole here and can't fix my billing problems after numerous call logs

Category : Telecommunications

(0) Replies

Country : South Africa

there was a upgrade for telkom 3 weeks ago.ever since the service slowed down.to load a page it takes 2_3 minutes.at the end of the month we must still pay for the whole billing...poor service

Category : Telecommunications

(0) Replies

Country : South Africa

I ordered a new Iphone for delivery on Monday. No phone arrived and nobody informed me. Subsequently I have made 21 different phone calls to Vodacom and RAM without any feedback. The only feedback I received after numerous phone calls is that they "accidentally" sent the phone to Midrand instead of Cape Town but it'll be delivered "tomorrow". I still have no phone and nobody is giving me any feedback. Everyone seems to be passing the buck. This is very frustrating and Vodacom has really...

Category : Telecommunications

(0) Replies

Country : South Africa

Vodaworld, Midrand had my phone for 31 days and it has been repaired 3 times, now they throw the book at me about CIP within 6 months after I got the phone and request to get a new unit must be escalated although the last repair request 2 weeks ago made it clear the unit must be repaired. No direct interaction with complaints they send you an automated response and the regional manager Lizette makes me out to be a lair after she agreed t have the phone replaced.

Category : Telecommunications

(0) Replies

Country : South Africa

A double debit order went of my account. I asked vodacom to please send me a statements of my account after 3 days i finally received it and i could see there was something wrong. I did my own recon and figured out what the problem was. I spent another 3 days trying to explain to them what the problem was and all the people in the call center can say is that there is nothing wrong and that they right. How can they let people work with their account if they dont even understand the difference...

Category : Telecommunications

(0) Replies

Country : South Africa

I upgraded my MTN cell phone contract in October 2013 to the MTN Anytime 1200 contract. As per the stipulated package at the time, I am supposed to receive 1.2GB of data per month. Thus far MTN only allocated 250MB of data every month. I lodged a query at MTN Richards Bay in early November. After many subsequent phone calls and visits to the branch I was told to contact the Billing department, which I did. I was informed that MTN would be reimbursing the money charged for the data usage...

Category : Telecommunications

(0) Replies

Country : South Africa

I had an insurance with MTN for the tablet that was stolen in December 2013. They rejected it with a reason that was contraindicating to my statement. It was later then escalated to the supervisor after I have complained about the consultant. I tried to call MTN Insurance number several times but with no success so that i can explained what happened. they are now ignoring my emails and no one answers the call center number.

Category : Telecommunications

(0) Replies

Country : South Africa

I have lodged a complaint with MTN as my cellphone service provider regarding a matter of incorrect billing, and a overcharge that resulted from this incident. MTN incorrectly billed me for an internet upgrade (071 889 7825) that was cancelled again 3 days later, due to poor assistance to setup service from MTN. I was billed twice (upgrade, and cancellation, as well as incorrect amount for data) when the contract was cancelled resulting in dubble billing which should not have been billed at...

Category : Telecommunications

(0) Replies

Country : South Africa

January 16, 2014 we added additional contracts in our MTN Corporate account at the MTN-Pinelands, Cape Town. On collection, the consultant DOMINIQUE CHARNE BIEDING who assisted us explained that we will receive part of our stocks and the rest will be collected in few days. The package not received was the Tablets of the 24MTHMTN Anytime 200 Top Up HV3-Samsung GTI9505 (Galaxy S IV LTE)+ Samsung GTP5220 Galaxy Tablet. Few days later, we had several phone calls (0830110100-083869136-+278302)...

Category : Telecommunications

(0) Replies

Country : South Africa

i got a call from my bank this morning, advising me that my account is overdrawn, upon asking why the consultant informed me that its due to a debit order against my account from Vodacom for a sum of R11773,19. i was flabbergasted! i know for a fact that my vodacom sim card has NOT been in use for over a month as i use my mtn number as a main contact number. before i stopped using my vodacom sim completely i only put it in my cellphone for calls as i'd been intending to use up all my anytime...

Category : Telecommunications

(0) Replies

Country : South Africa

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