Telecommunications Complaints

Good day I want to lay a complaint regarding Virgin Mobile I’ve already lodge a complaint with Hello Peter regarding this crap service, I don’t know where to lay my complaint because all that I want to do is just to cancel my contract with Virgin Mobile, I am only 5 months on this contract and my phone is broken, this blackberry only give me problems from the first day I’ve got the handset and Virgin Mobile that gave false advertising on their webpage, and when I did complain...

Category : Telecommunications

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Country : South Africa

On December 19, 2013, I went into CELLC Shop at N1 City, Cape Town as I wanted to buy cell phones. The consultant named Enrico staff number 9843 assisted me by taking in my documentations and said “ I will call you once the stock are here”. On December 23 @ 15.16pm, I received a phone call from the shop telephone number: 0843105314. The female caller did not identify herself but stated that the phones were ready for collection. At 18.30 pm,I got to the shop and was assisted by a staff...

Category : Telecommunications

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Country : South Africa

I have been a loyal customer to vodacom for more than 6years and I even ported my number from other network provider to voda, only to find it's worse than the previous provider when it comes to network. Worst of all I live in soweto! I can't even browse without network disconnecting. But guess what I'm now on cell c I'm enjoying every minute of it and I'm happy that u gave such poor service! I wouldn't have moved at all. Thank you...Mpho

Category : Telecommunications

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Country : South Africa

On 13/12/2013 a telkom employee disconnedted my line and put me on hold for 55 minutes. After all this time of listening to a prerecorded message, I realised that nobody was going to come back to help me. I logged a call that I had no telephone service. I received an sms with a reference number that "Telkom with endeavour to resolve the problem ASAP. Apologies for the inconvenience. Please do not reply to this SMS. Telkom. I have called every day this week and got a promise that somebody will...

Category : Telecommunications

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Country : South Africa

I received a call from a vodacom customer care consultant named Kevin a few minutes ago on the number 0318307953.He was selling some airtime deal and when i told him that I have to think about it, he rudely told me that he is saving me money and what is there to think about? I mean really !1 is this how vodacom train their staff?? I have been with Vodacom for quite some time but I am now considering moving to another network as their service is getting poorer and poorer every day !

Category : Telecommunications

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Country : South Africa

I received a reference number for a call logged on the 5th December. Despite numerous attempts to get some idea as to where in the line the intended date of repair is, I have received nothing, but that the fault has been escalated. We pay for a service which is pretty absent and I feel that Telkom needs opposition in order to jack up their service. I feel that I should not be expected to pay for a months rental considering that the complaint has been unattended to for 12 days. The pity is...

Category : Telecommunications

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Country : South Africa

I received a reference number for a call logged on the 5th December. Despite numerous attempts to get some idea as to where in the line the intended date of repair is, I have received nothing, but that the fault has been escalated. We pay for a service which is pretty absent and I feel that Telkom needs opposition in order to jack up their service. I feel that I should not be expected to pay for a months rental considering that the complaint has been unattended to for 12 days. The pity is...

Category : Telecommunications

(1) Replies

Country : South Africa

Vodacom refuse to fix My phone that's not even a year old and also to cancel the debit order so I'm paying for something I cannot use? Why should I be paying for non performance and doing my part of the contract but they cannot fix my phone under warranty

Category : Telecommunications

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Country : South Africa

I called in on Friday 29/11/2013 and spoke to a sales agent by the name of Kesley Walker. I opened up another contract as i do have a existing line open with nashua mobile and wanted another one. she confirmed that by the salary i earned i was able to take out another contract. we did the deal over the phone and she confirmed that the phone would be delivered 2-3 working days. By wednesday i had not received my phone so i called in to Nashua mobiles' customer service and one of the agents...

Category : Telecommunications

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Country : South Africa

I was called continuously for 3 weeks, by a sales rep from Vodacom, who insisted I change to Red Advantage from Smart Advanced as she was certain that I could drop my high bills. I told her on NUMEROUS occasions I was not confident about changing packages or interested but she continued to assure me I would be saving!! I spent nearly half an hour on the phone asking questions and getting facts (which were not clearly relayed to me but were blanketed by sales pitch jargon) in the last week of...

Category : Telecommunications

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Country : South Africa

My director bought his own iPhone 4 overseas a few years ago. He was waiting for the iPhone 5 to upgrade but then decided against it. Darren Martin (sales rep) upgraded his line and stole the phone!! When I asked for a list of upgrades due... I noticed our director could only "suddenly" upgrade in 2015!!! I warned Nashua Mobile that it was going to be a HUGE problem if he upgrades... I sent through affidavit on 31 Jan 2013. Well, needless to say, we have been waiting for his upgrade...

Category : Telecommunications

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Country : South Africa

We logged a data usage dispute on 25 October- in the 40 days following this: 1. It took: 34 emails, over 15 calls and 4 visits in store BEFORE WE GOT an email response 2. We spent well over 2 hours on hold for 808 before giving up on 2 December. 3. Email explanation deals with 21-09-2013 – 20-10-2013 where as billing period is 13-09-2013 – 12-10-2013 4. Totals given in email explanation do not tally any where else 5. 53.61MB promotional data not issued in October at all 6. 15...

Category : Telecommunications

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Country : South Africa

VODACOM SAI have been a loyal Vodacom customer for many years, but in the last week I have had my doubts regarding the service I received. Earlier this year I have upgraded my contract/phone to a Galaxy S4. This was done telephonically and the phone - without the contract- was then couriered to me. I cracked my screen 2 weeks ago and urgently need the contract to have it fixed under the Samsung warrantee for the Samsung S4 phones. The company fixing it wants my contract stating the IMEI no...

Category : Telecommunications

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Country : South Africa

Report signal problem to Vodacom customer care on 8 November, 15 November 24 November, 27 November and again on the 30th November 2013 - Fault report nr: S3-T6A3J-JHL 55 Nobody contact us back. We run a business and all 14 personnel use the vodacom network, we can not get a hold of our workers. Customers can not reach us, therefore we loose business and money. We are running a Eco tourism business and are extremely busy during this time of the year. . We are thinking to change to MTN,...

Category : Telecommunications

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Country : South Africa

I got a phone call on wednesday 20 november from a guy offering me a samsung s4 mini on contract took all my details and said it wil be delivered in 7-10 days. Ive been trying to find out about delivery from virgin mobile with no help they say its not on the system. They then said they wil send email to outbound places where it could be. But now I have been waiting with no response im really looking for this phone and now they do this it not good . No service at all. Its not good for a...

Category : Telecommunications

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Country : South Africa

after continuously phoning, to find out when I'm going to get my new upgrade phone, I gave up and told them if they don't give me feedback 2 weeks ago I won't be needing the phone anymore. Last week Tuesday still no feedback from Elarduspark branch so I phoned and told them again I won't be needing the phone anymore pls give me option to "downgrade" cheaper option contract. They (ladies at Elarduspark) promised will get back to me the sameday by end of the week I wasn't interested anymore...

Category : Telecommunications

(1) Replies

Country : South Africa

I am a Nashua client for six years,and was so excited when my contract exprired because i had such bad service from Nashua. I called in several time nad kept record of the dates and details, my last call was on the 4 Nov 2013 when i logged a call to switch over to prepaid, and was informed by Give that no more debit orders will go off only to find out that it did. I called in again on the 25 November to speak to a supervisor and was told by Hlengiwe that Elize Swart will call me back to...

Category : Telecommunications

(1) Replies

Country : South Africa

MTN call centre has the worst service i have experienced. it took 3 people to send me a statement and i still haven`t recieved it. so i think people there really don`t know what they doing !!!

Category : Telecommunications

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Country : South Africa

irgin Mobile's services is beyond pathetic. I have never come across such COMPLETE INCOMPETENCE!!I have been trying to cancel my cell phone contract for three weeks...... Every time I phone, I speak to at least 4 call center agents that either put the phone down or cannot help me at all. Last week Monday I FINALLY spoke to someone who promised he would get back to me on my billing queries within two days.....I am STILL WAITING!!! Virgin Mobile said I could cancel my contract but that my...

Category : Telecommunications

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Country : South Africa

I was advised by the staff during my upgrade to take the Samsung Galaxy. Have had the phone only for a few months and its still under warranty. The battery faulty. was told to wait 6 to 8 weeks fro repair ???? Why wait for a new battery for so long? its ridiculous. Its been three weeks now. The staff have a bad attitude, and have found that all my friends in the area complain of the same problem. its really just poor service delivery.

Category : Telecommunications

(1) Replies

Country : South Africa

The horrific service I got from a cell c consultant yesterday can't believe they hire such rubbish working for credit control,for the 1st my account is in arreas the rubbish that called me yesterday,at the begining of the call I could not hear due to network as I kept on saying hello the network cleared and I heard him say that he's going to suspend my lines cause of pretending not to hear him,when I tell him doesntt he know that there are network issues he confidently said to me how am I...

Category : Telecommunications

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Country : South Africa

I cancelled my contract because of Vodacom never sending me my statement but always deducting. I unfortunately did not say on my original cancellation to keep my number but phoned to ask.On the 30 October (1 day before month end) my number was deleted. It is a business phone so I could not pay my creditors. I spent the whole of Friday,Saturday and today trying to get my number reinstated. They are the most spiteful malicious company

Category : Telecommunications

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Country : South Africa

I was topped up with R1200's worth of airtime on 22 October 2013. When trying to make a call on the 25th I was informed that my airtime is exhausted!! Impossible!! I phone 808 and was referred to the technical department who referred me back again to 808 again and again to no avail. No-one could give me any reason as to what could have gone wrong. I do not use my phone for internet and do not subscribe to anything. Out of desperation I loaded R180 and R400 again on the morning of 26 October....

Category : Telecommunications

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Country : South Africa

I'm really disappointed in the service/response from Nashua Mobile, in fact I can't complain about poor service/response because I get no service/response. My contract limit has been changed for the second time without my permission - I've just got a sms to say that they decided to increase my limit because I'm a good payer. Now according to my knowledge it is not legal to increase someone's credit limit without a written permission. And in fact according to me this is breach of contract....

Category : Telecommunications

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Country : South Africa

I am once again utterly disappointed with the service received !!! Took my BB Z10 (upgraded contract in March 2013) in for repairs at Tygervalley shop. Both the assistant and manager had a look at the handset and agreed that the screen had to be replaced as well as the speaker and the memory card slot was faulty and not reading the card , in the interim i have also noticed the screen rotation gets stuck. It was sent to the advanced repair center and sent back for collection 2 weeks later...

Category : Telecommunications

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Country : South Africa

i took my phone in for repairs two weeks ago nothings has been done with my phone to date. management at the westgate vodacom centre is never minded the staff is never and nobody is willing to assist me knowing very well that I don't have a loan phone. I have been a loyal customer for years now and this is the level of service I receive. its time for me to move on they clearly don't appreciate my business.

Category : Telecommunications

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Country : South Africa

my husband passed away 3 months ago. they will not put the account in my name. do I need them to talk to his ashes to correct this

Category : Telecommunications

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Country : South Africa

This home number has been out of service since January 2013 - it has been reported on numerous occasions. The service has been cancelled on 3 occasions and they still have not cancelled the service - are billing every month for the service when they can see that there is no movement on the line! Telkom do not respond to any emails - this is the 10th month of dispute and have just received another bill amounting to R 4266.00 - which will not be paid. Have checked their website - there is...

Category : Telecommunications

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Country : South Africa

Telkom and MTN are the worst service providers. The latest scenarios are with both the organisations. I wanted to cancel both my contracts with MTN when the period was over 24 months. They told me to finish my airtime and get back to them after that. When I finally told them that I had finished the airtime, I was told I could not cancel because I was now owing for did not the previous month. Was told had to pay the outstanding amount for the two lines that I had wanted to pay initially. I was...

Category : Telecommunications

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Country : South Africa

I signed a 2 years contract on Thursday and got a phone that does not hold charge and the manager refuge to change the phone because I signed a contract. Be aware of the manager in that particular Vodacom shop.

Category : Telecommunications

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Country : South Africa

My line was suspended I paid all outstanding amount last month but my line was not active.today I went and pay this months instalment still my line is not active.my number 0834009356.I don't know what I'm paying for if my line is not active

Category : Telecommunications

(0) Replies

Country : South Africa

I am utterly disgusted with the service I have received from Virgin Mobile. I have been with Virgin mobile since they came to South Africa and being British I thought I would get a higher standard of service. In the last 3 weeks (almost 4 weeks now) I have received the worse service ever. It all started when my husband and I upgraded our contracts (from a Blackberry to the Samsung Galaxy S3 Mini) we did the upgrade via the call centre and was told our phones would be delivered in 7 to 10...

Category : Telecommunications

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Country : South Africa

have a mobile MTN contract for mobile network - no signal available in my house ( contrack for 1.5 year used twice)

Category : Telecommunications

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Country : South Africa

so i did a upgrade with the gays at autopage and i was a bit early but ja they helped me and i have to say thanks for that !!!!! but that is where it all went down hill. so the phone was to be released after the 20 Aug and i only received the phone the 11 Sep. so for those of you how don't know, if you do a upgrade over the phone they send the phone to your house or work .and you have to be there in person to get the phone from the courier gay. so i opted to get it at home " because you going...

Category : Telecommunications

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Country : South Africa

Did not receive any reply or call since the email was sent and my Internet Connection still does not work. -----Original Message----- From: Lizette Esterhuizen Sent: 01 September 2013 07:08 PM To: '[email protected]' Subject: Account Number: I1729896/5 - Cell Number 082 765 8075 Importance: High To whom it may concern, PLEASE ASSIST AS THIS IS A BIG FRUSTRATION AND PHONING IN OR VISITING YOUR SHOPS IS BRINGING ME NO WHERE AND I NEED MY INTERNET CONNECTION!!!!!! Please see...

Category : Telecommunications

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Country : South Africa

I applied for a contract with Cell C in June 2013. I was declined and told the reason is because I do not have any accounts or any credit record. I was informed to take out a 6 months SIM contract and upgrade this contract to a devise after 3 months of this contract. Which I agreed too,solely for the purpose of getting a contract 3 months after. The 3 months pasted, I called the call centre again to do the upgrade as advised by the Sales consultant Sipewe, who initially sold the first...

Category : Telecommunications

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Country : South Africa

For nearly 8 years I have been on contract with CellC, all this time I had 2 lines, one main and one add on line that I paid monthly as one amount via EFT, using the one cell no as reference without any problems! About 5 months ago I added a 3rd line and started paying this line together with the other 2 as I did in the past as one amount via eft yet this line gets cut and activated constantly! Trying to sort this problem out with Cell C is totally imposible since nobody replies to mails,...

Category : Telecommunications

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Country : South Africa

i took a laptop deal from cell c directe . i recieved the deal on 22nd july 2013 and its more then a month and it never worked and its alredy been to repairs but still not ok and cell c representitive told me to wait they will fix it again but the funny part i never used the laptop but i have to pay . is that fair

Category : Telecommunications

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Country : South Africa

When I renewed my contract, I have also signed a limit on the contract. So for the phone it was R349 with R250 call limit. My June account was R2 100 and when I confronted Vodacom, they have said that there are no limit on my phone and I must go back to Vodacom, Woodlands. There they didn't believe me, until I showed them my paper work which I have luckily kept. What I understand from Vodacom Customer Services is that my July account is R1100. Who must pay that??? The Woodlands branch...

Category : Telecommunications

(2) Replies

Country : South Africa

no internet so phoned Cell C direct with whom I have a contract and spoke to Smangele who 'sold' me a contract. Knowing Im in the mountains and reception is poor I asked for free standing modem and price - was told it was about R300-R400 - also was advised to wait to see if sim card would fit my Telkom router. Sim card arrived did not fit so drove 70km to cell c shop to learn that free standing modem costs R1399. I was forced to buy a stick as had no option. Came home to find that stick is...

Category : Telecommunications

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Country : South Africa

For 3 years now we have had nothing but horrific service from them, no resolutions to an on going problem of calls dropping, bad reception etc etc etc. Everybody promises to come back to us yet nothing happens?

Category : Telecommunications

(0) Replies

Country : South Africa

I have had to deal with an ADSL line that has been down for a month and a half. When I phone Telkom they tell me its a Mweb probelm because my internet is with them. I have had to phone everyday for the last month and a half. Had to endure changing jacks on the wall, getting a new router. Re wiring the router to the phone jack. To finally get to the fact that the ADSL line was hit by lightning. I have no feed back if I don't phone telkom daily. I also have no way of excelatting this...

Category : Telecommunications

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Country : South Africa

I blocked my phone and sim card when it got stolen. The phone was found and in order to unblock the phone I had to submit a Vodacom form, affidavit, and a copy of my id to Vodacom. I have submitted the documents twice already, and have not been able to use my phone as yet. Upon receiving the documentation, the phone was supposed to be unblocked within 24 hours. It has now been 8 days after the documentation was sent through, and still the phone is blocked. I have contacted the Vodacom...

Category : Telecommunications

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Country : South Africa

This is the 3rd time I bought the Promo MyGig20. For the month I had 19 days service and 11 days without any service? How must I use 20 gigs in 19 days? If I paid for 30 days. I have 10 Gigs left and only a 4 days to use it...if I have service......VERY UNFAIR. I think Vodacom is targeting all data numbers that have the Promo. Yesterday I had to reboot 5 times because Vodacom cut-out. Please we need to look at finding other providers in the rural areas as Vodacom cannot provide the...

Category : Telecommunications

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Country : South Africa

I WANT TO CONGRATULATE VODACOM ON THE WORSED CSTOMER SERVICE THAT I EVER RECEIVE I WAS SEND FRM ONE SHOP T ANOTHER AND FOR WHAT AN ARTICLE THAT THEY REPAIRED AND CULD NOT TRACED ISPEND MORE THAN 20 HOURS TRYING TO TRACK THIS DEVICE OF MINE ALSO HAD TO SPEND HOURS ON THE PHONE ALSO HAD TO DRIVE FROM ONE SHOP TO ANOTHER AND BACK AND THEN BACK AND THEN BACK AGAIN BECAUSE VODACOM PERSONELL DOES NOT KNOW WHAT IS GOING ON ANDF THE MANAGERS ARE EVEN WORSE THEY LIE AND THEY CHEAT

Category : Telecommunications

(0) Replies

Country : South Africa

I write this with the hope that you can please assist me in getting the below issue resolved, as I can’t get to speak to an ADT Manager (their first line support wont transfer me to anyone) I have been a loyal ADT subscriber for the past +-8years (5years years at our old address and 3years at our current) When we moved to our current place in Diep river we fell under the surveillance of the bicycle patrol, I never asked for this but I was told that because they would cycle past my house...

Category : Telecommunications

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Country : South Africa

I bought a contract phone with nashua mobile three weeks ago but to my suprise my sim is still yet yet registered on the network. I've called a couple times without any success in resolving this issue. I'm now thining of pulling of this contract. Their services are so pathetic.

Category : Telecommunications

(0) Replies

Country : South Africa

At the end of February, both my wife and myself went for an upgrade to the Tygervalley branch of Vodacom. We took ll the relevant papers with us that were required so that 2 cellphone numbers on my account could be transferred onto my wife's name. A trainee was assisting us, and the cellphone upgrade was done. My wife's sim was to have activated by the Sunday, however, it had still not been activated by the Monday. When I phoned, I was told that we had not supplied my wife's bank...

Category : Telecommunications

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Country : South Africa

Most of the places in Brandfort don't receive 3G signal, allways receive edge signal. Now the new trent is 3G is showing, but when you try to call, the phone cut out or make funny noises. Not my phone, happened to 10 other people I know. The edge internet is damn slow, take ages to open if you are lucky. Vodacom suppose to be the best and biggest, not in Brandfort. I am going to finnish my contract then change to other. Vodacom signal up to sh..!!

Category : Telecommunications

(0) Replies

Country : South Africa

I went to the Vodacom Shop in Waterfall Mall in Rustenburg in February 2013 for a sim swop on a contract. It is 11 July and despite countless calls to the call centre and visits to the aforesaid shop to attempt to resolve the matter, I am STILL billed and my account debited (for 4 months!!) for a contract subscription but the sim card remains unregistered and does not work!! Who protects the consumer against Vodacom debiting accounts for services they do not render? A blatant lack of...

Category : Telecommunications

(0) Replies

Country : South Africa

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