Telecommunications Complaints

Vodacom customer care, faulty products, slow response, partial solutions. [email protected] this email adress does not let the ceo see how bad service is i think they hide the truth from him. 082 335 4071 currant no 0730718801

Category : Telecommunications

(0) Replies

Country : South Africa

I recently upgraded my phone to the blackberry Z10 and have been travelling aborad. Everytime I have returned to SA I have received the most shocking bills with Vodacom everytime telling me that I have to pay for international data usage after I have only logged on through WIFI. My phone is set up to prompt for this and I have never confirmed approval to roam via data. When I call Vodacom each time they tell me that I have to go into a customer service centre to have my phone checked. What...

Category : Telecommunications

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Country : South Africa

I took 2 top up contracts at their Tygervalley branch in Cape Town. I could not get the phones immediately because porting (from MTN) couldn't be done on weekends and had to return to the store on Monday to complete the contract and collect the phones.On Monday, wanting to collect the phones, I was told that I can only get the phones once I receive a confirmation sms that the port has been approved which could take anything from 1 hour to 24 hours and I should walk around in the center for a...

Category : Telecommunications

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Country : South Africa

Monday 22 April Registered & logged in on Virgin Websige & requested call back regarding applying for a contract. Was contacted on Wednesday morning. Upon verification of personal details, there was unfamiliar contact numbers and account information which was given to me by the Tele Agent. I informed him that this information was incorrect and that I had never had an account with the mentioned clothing retailer, nor had I ever resided in the Western Cape. The gentleman said that he would...

Category : Telecommunications

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Country : South Africa

2012 October I opened an account with vodacom and took a Nokia lumia 610. The subscription was R134 pm x24. I was given 100 megabyte of data per month. I had two sim cards, the contract sim and my prepaid sim. I would the data bundles that they give and if I over use it they would debit from my account immediately. In November 2012 I wanted to pay more than I was paying so that I can finish paying quick. I went there and they told me that am owing R2400. Nothing happened on my bank account...

Category : Telecommunications

(0) Replies

Country : South Africa

I’m an engineering student, currently studying at Stellenbosch, who moved to a new flat this year. I need internet access for my studies and so on the 9th of February, I made the mistake of taking out an 8ta Internet 10 Promo contract. I checked 8ta’s coverage map carefully before the signing of the contract, but on the 11th of Feb when I got to my flat I had absolutely no reception despite what the coverage map displayed. The very next day I phoned 8ta, hoping to resolve the problem...

Category : Telecommunications

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Country : South Africa

On more than one occasion I have been faced with impolite and uncooperative staff at the MTN shop in Summerstrand village. When I received an upgrade I ordered accessories and covers for my smart phone and went in once a week to collect them only to be told, in an unapologetic manner that they "had not yet arrived" - 8 months down the line I am still waiting. After about a month my phone had a chip in the body that caused no mechanical damage but would have been prevented had the sales staff...

Category : Telecommunications

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Country : South Africa

My office gets Locked if I'm not home as my business operation deals with clothing And I have had my samples stolen before. The day a Telkom technician stole a gold wedding band out my office was 2 weeks ago. I am 31 weeks pregnant and couldn't go downstairs with the technician and explained I had a suture in my cervix and supposed to be on bedrest. I had unlocked my office for the adsl installation and explained where the area was that I presumed was the connection. He had the office to...

Category : Telecommunications

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Country : South Africa

My Statement of 03/06/2012 = -R0.01.No further Statements,e.mail or coms.Now I am blacklisted,must pay a Lawyer extra and when I ask, get referred to next and next.... person . I owe them.How must I know? I phoned customer care asking for a statement and somebody to call me to explain. Nothing. You must pay!!They don't care as long as you pay. Phone the Lawyer, Same story. Please pay now.What? No statement? I will pay but feel sold out. No more Vodacom for me or family . Thank you for...

Category : Telecommunications

(0) Replies

Country : South Africa

RE: Final Demand from Autopage Cellular Head Office received on the 22nd April, 2013 To whom it may concern On the 22nd April, 2013, I received an email of final demand from Autopage Head Office requesting payment on my account. I find it quite entertaining that none of your hard working staff had contacted nor invoiced me prior to your email pertaining to your demand; knowingly payment has been made via debit order above and beyond the monthly subscription rate of R 471.00 dated the...

Category : Telecommunications

(1) Replies

Country : South Africa

After spending the whole day on the 18 April with no service, I use my ipad to check emails on the 19th. When I check my balance at 7:30, all my data, including the night surfer has zero balance. when I call them they say I used 900MB of data whithin 2 minutes in the morning and they cant explain the zero balance on night surfer. 8TA SUCKS.

Category : Telecommunications

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Country : South Africa

The Manager at the Newcastle Mall (Kwa-Zulu Natal), is very unprofessional and has no respect for clients. I am a loyal client off vodacom for the past 17 years and such manager told me to take my business elsewhere. I needed assistance with a sim swop and only had a drivers licence as identification. He refused to assit me and was rude and unprofessional

Category : Telecommunications

(0) Replies

Country : South Africa

FRAUDULENT CONTRACT! I have an 8ta contract and phone of around R417.50 p/month which my wife uses for her business (for the free landline number). During January a telephone marketer called her and she was polite enough to listen to him, but she also refused the contract he was marketing. The next bill we received in February stated that the contract has been changed to R1266.50 p/month with an addisional R1700 penalty for changing an existing contract!!! No communications or new phone, just...

Category : Telecommunications

(0) Replies

Country : South Africa

I have 2 cell contracts with Vodacom. My first BB curve 9360 I got in February 2012 gave me numerous problems. I sent it in for repairs on 02.11.2012 through Hificorp. 26 days later I got my phone back,was informed that it couldnt be repaired &was replaced. I fully charged the phone before using it. 9 days later I started having same problem again regarding the battery life.I requested a replacement battery -was told I should send the phone in again.I depend on my phone for work so that wasnt...

Category : Telecommunications

(0) Replies

Country : South Africa

My phone (Samsung Galaxy S2 – i9100) battery has been spontaneously draining from about 40-50% to zero. When I got the phone, I was told I need to use the Glen for any repairs/problems as it is the nearest service centre. When I first handed it in for repairs at the Glen, I was told to keep the battery & back cover of the phone. They did a software update to the Ice Cream Sandwich version but the problem persisted. Due to the Glen being too inconvenient to get to (its about 45minutes...

Category : Telecommunications

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Country : South Africa

I submitted an application for a vodacom contract at Incredible connection (Greenacres PE) on Sun.17.03.2013 for an IPad4 I was informed that the deal had been approved and that I could collect on Thurs. 21.03.2013 On Wednesday (20.03.2013) I was contacted by Sunita, who confirmed that I could come in on Thurs. to collect the device. Wed afternoon , at 16:45 she called me to advise that my details needed to be verified and that I would not be able to collect on Thursday. Fri...

Category : Telecommunications

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Country : South Africa

My contract at Autopage expired 3 years ago. I send a fax to Autopage to stop the contract. Untill today Autopage still subtract a monthly fee of R196.70. All calls to autopage are not attended to. All e-mails are ignored. They owe me money now. Please look into this problem. EH Rossouw

Category : Telecommunications

(0) Replies

Country : South Africa

I’m an existing account holder with Vodacom, where I have numerous contracts with Vodacom My main account number 0721899800 was due for an upgrade and I did so on 2nd January 2013. I wanted a good phone and was willing to pay in and even increase my current contract from R135 per month to R315 per month. I took a Sony Xperia go, who has some wonderful features, I had to pay in to get the phone, which I did. A few days after I had the phone, I contacted Vodacom in Tygervalley and...

Category : Telecommunications

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Country : South Africa

MTN does not supply NANO SIMCARDS for prepaid customers with iPhone5. They advertise LTE but can't deliver the service. What is the diff to give a Nano Sim for Contract or Pre Paid?? WAKE UP MTN!! Do you want us to go to Vodacom rather???

Category : Telecommunications

(0) Replies

Country : South Africa

I am very angry with the service received from vodacom, a year ago I asked for an amount to settle my contracts I had as I wanted to pay them up a year earlier than they were due as I didn't want debt anymore, at the beginning of this year vodacom just debited an amount of my bank account without my permission, when I contacted them they said it was the amount left over after I paid up my account, the guaranteed me this wouldn't happen again, now I get an invoice e mailed to me for R912 to be...

Category : Telecommunications

(0) Replies

Country : South Africa

I have wrote complaints on their websites but no reply until I wrote a complain on hello peter on the 27th Feb 2013 and the reply was that I will be contacted but till today its the 13th Day but no reply, seriously now what must I do to get help at Nashua? No one cares? Its been 13 days and I have not received any contact from Nashua till today, and in all for the incident of the report at the branch it has been 23 days, how disguising is this? I have been a client from 2009 and this year I...

Category : Telecommunications

(0) Replies

Country : South Africa

I have the same complaint as many online. Vodacom have promised me an upgrade since January on my contract from top up 1000 to XXL package. THEY called me to offer me the upgrade, THEN they didn't do the upgrade. I was on month to month and was NOT tied into a contract. Now after 3 months of no upgrade CANNOT cancel the upgrade and continue with my month to month which with Vodacom's BAD service could cancel anytime. NOW I can't cancel either and I am the one bearing the enormous cost of...

Category : Telecommunications

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Country : South Africa

On the 31st january i took my phone in for repairs and now today (1st march) my phone came back the way it was and it was not repaired. My phone is still under warranty. The lady who created the cellular repairs job card told me now that the repair people at nashua didnt fix my phone because they didnt got a ansher from me when they tried to phone me. So how can the use that as an excuse? i took my phone in cause it had a problem and they didnt loan me a phone so how can they call me on my...

Category : Telecommunications

(3) Replies

Country : South Africa

18/1: After a week of phoning the Nashua Call Centre, and they don't return calls when they say they would, and holding almost every time for longer than 10 minutes, based on information they provided I might or might not get reports in an indeterminate time detailing information on billing which I dispute. Personnel I had to deal with: Peter Eillers, Sifiso Kgrapi, Roelandi Kruger, Charmaine, Elize. I have detailed dates and times of every encounter I had with them this week. The...

Category : Telecommunications

(0) Replies

Country : South Africa

Made a complaint 20/02/13 and no response yet. I changed my debit order details in September 2012 I have 2 contracts with them and they have only been debiting the 1. The other is 90 days in arrears and i informed them they are liable for the cost as iu made the change in september and the didnt. now they have cut both contracts i dont have any service and they feel i must pay for a mistake made by them. If they listen they can understand the logic but they cant take ownership of their mistakes.

Category : Telecommunications

(0) Replies

Country : South Africa

I am being overcharged by hundreds of rands monthly even though i can prove that I am not over using my data,but no one can help,not their call centre agents/the personell that sold me the contract.I am extremely frustrated and wish that they were as helpful as they were when selling me their product.I will never recommend them or use them ever again, so be warned!!!

Category : Telecommunications

(0) Replies

Country : South Africa

I took a Sony Xperia Go phone, with Mtn. Being attracted by the phone being water resistant. Enjoying my new phone on a rainy with all the ports closed. The next day it did not switch on again, then took back to the store on the 24 November 2012, after the assessment it was deemed water damaged, and was never replaced. But I was really confused that, Mtn and Sony displayed false and misleading information to me as a customer. The product*phone* did not satisfy its intend use and would...

Category : Telecommunications

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Country : South Africa

Telekom gate branch, is always understaffed, and there is usually one consultant that is only available,and the others are walking about aimlessly. Customers wait for long periods of time before they can be attended to.

Category : Telecommunications

(0) Replies

Country : South Africa

Ihave been a vodacom user for the last ± 10 years. I recently took out a contract at Vodacom, paying R320 p/m for a BlackBerry curve 9360. I took out the contract around February/March 2012 and since then I have only had problems with the network and service of Vodacom as a service provider. The first problem is that I specifically chose the 9360 as it has the 3G option, which is must faster than the EDGE option and from day 1 I had issues with my internet/network connection. The 3G...

Category : Telecommunications

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Country : South Africa

I upgraded my contract with cell c on 14 January 2013 and the cell phone was deliverd on 17 January 2013. That very same date i called their call center to request for a sim swap since the new cell phone came with a micro sim card. the call centre agent then escalated my request to the CELL C sim swap department and promised me that the department will call me as it at takes 24 to 48 hrs for the sim swap to be made. Then on 21 February 2013, i called them again and i also called on 22 and...

Category : Telecommunications

(0) Replies

Country : South Africa

Tzaneen area Limpopo Vodacom signal not too bad but they need to increase tower capacity to accomodate more callers. Every day we phone and calls simply get disconnected ! This has been going on for months on end.I wanted to do a network swop and Vodacom wanted R8924-00 to cancel Talk 500 package! What a help! Pay up and shut up attitude !

Category : Telecommunications

(0) Replies

Country : South Africa

For days now vodacoms black berry services have been down. Since I'm using my outher black berry wich is with mtn to lodge this complaint I asume the problem is with vodacom and not black berry. When one phones vodacom custemor care u are simply told the prob is ongoing sorry good buy. That helps me and my busines zip. I wil now be switching all my phones to anouther network. No use having a smart phone when u have a stupid network

Category : Telecommunications

(0) Replies

Country : South Africa

For the past two years, since returning to South Africa, I have been trying to change my phone number and account into my name (from that of my parents). I've visited Vodacom Branches 10+ times and I have had to phone multiple people: Accounts, Credit, Sales Consultants, Heads of Customer etc. I've presented the same Documentation 6+ times to different people to get the Account changed into my name (Bank Account, Proof of physical address, Affidavit from Father, Mother's ID, My ID, etc.)...

Category : Telecommunications

(0) Replies

Country : South Africa

I applied for a cellphone and laptop contract a month ago at MTN in Stellenbosch in the Eikestad Mall. These contracts was both approved immediately. Sadly till today I have not recieved the goods. After 2 weeks of doing the app I visited the branch to find out how far the application is since no one even bothered to notify me of the progress. I was told the laptop was not yet delivered. I visited the branch after 3 weeks twice, again I was told to just wait. No feedback give. After the...

Category : Telecommunications

(0) Replies

Country : South Africa

I purchased a cellphone contract phone on October 2011 for 24 month with a cellphone warranty of 24 months for any damage on the cellphone, I started having problems with the cellphone where on the BB 9800, the front top keypads (green answering button, Menu Button, Escape Button, Red disconnection Button) got detached from the cellphone, maybe it was my fault, none the less, i used the cellphone with no problems as I knew that the warranty will not cover that, now I have a problem where the...

Category : Telecommunications

(0) Replies

Country : South Africa

How can vodacom have specials on T.V big posters on windows and NO stock in the shops. I have been a vodacom customer for many years and had never had such bad unmannered service in my live. At both the vodacom shops the assistents are unprofesional and not friendly at all. A week ago I went there tofind out what I will needs to get a BlackBerry Curve the special on TV and in there windows and today on my return there is not one that they can sell met it is 2weeks before X-mas. Must I go to...

Category : Telecommunications

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Country : South Africa

I have a Vodacom account Burnard, Raaff & associates are handling my account as I could not pay my account due to some reasons they are handing me over for R 8 108.17, for airtime I have never received I refuse to pay this not I have a court summons, that is just nonsense how can they make you pay for something you never got will they even give me 8000 airtime that is just nonsense, the service is so rude you cannot talk to these people with the aptitude has if this has never happened to them...

Category : Telecommunications

(0) Replies

Country : South Africa

Been battling for nearly a year for MTN to fix my account, Bradley in February said that it is sorted and can expect my credit and since then he is not responding on any of my emails.

Category : Telecommunications

(0) Replies

Country : South Africa

I HAVE A BLACKBERRY CONTRACT WITH CELLC IN OCTOBER THEY DEDUCTED R37.00 FROM MY RECHARGE AMOUNT I PHONED THEM ON VARIOUS OCCASIONES AND EVERYTIME I PHONE THEY GIVE ME A REF: NOS THAT CARRIES NO WATER REALLY. THEY TELL ME THAT THEY GOING TO REFUND ME FOR WITH THE AMOUNT FOR MORE THAN A MONTH AGO. I RECHARGED R70.00 ON THE 21/11/2012 AND MADE A CALL I WAS DOUBLE CHARGED R24.44 AND 7MIN 45SEC WAS DEDUCTED. I PHONED THEM AND NO ONE WAS ABLE TO TELL ME WHAT HAPPENED TO NEITHER THE MINUTES NOR...

Category : Telecommunications

(0) Replies

Country : South Africa

this is the worst service i have ever had. my blackberry constantly freezes downloads... but when i put in my MTN simcard it works fine. i then go to vodacom and tell them the whole story... they say it is a software problem. i give it in for a software update... i get it back on the 1of nov then it still doesnt work so the same day we send it back to go to johannesburg... later i call in to check up... they then tell me that it was booked i. on the 14th of nov and that i had to wait 3...

Category : Telecommunications

(0) Replies

Country : South Africa

Vodacom's connection is very bad in The reeds area,Centurion.There is no tower nearby,and I'm still being forced to pay the monthly bill but I can't use the internet.

Category : Telecommunications

(0) Replies

Country : South Africa

Complaint 1: On Sunday 30/09/2012 i was debited by CELL C for an amount of R604.29. I am NOT even a Cell C customer so how they got authorization to debit my account is beyond me. I escalated the query on 30/09/2012 where i was given a ref. number & was told to email bank statements to, which i did. On 1/10/2012 i contacted the call centre where i was told they have not received my statements because i used my call reference number as a subject and not my cell phone number, I am NOT a cell c...

Category : Telecommunications

(1) Replies

Country : South Africa

Cell C know all about my complaint, no need to repeat myself again. Just to add to my complaint. Friday Afternoon I left message for CEO Mr Alan Knott-Craig, still waiting for the call to be returned. Phoned again this morning, after speaking to many different people got through to Armandu Morris. In no uncertain way tells me Mr Alan Knott-Craig wont phone me back!! Unbelievable? Believe it, I want to speak and set up meeting with Mr Nott-Craig, how difficult can that be? Cell C, I am not...

Category : Telecommunications

(0) Replies

Country : South Africa

I just want to advise people to never ever ever ever take out a contract at mtn gardenroute mall george. I unfortunately did I now I'm deeply regretting it. They have the worst aftersales ever. Im paying for a phone that's more in the repair centre than it is with me and I'm getting no feedback from them whatsoever. Just phoned me once only to tell me that they don't know how the repairs are progressing. Now im stuck with my old phone. At least its not giving me any problems. Im very upset...

Category : Telecommunications

(0) Replies

Country : South Africa

I had a Phone contract with Nashua mobile for 8 Years. When my last contract term expired they send me a sms. If I don’t renewed my contract it will go to Prepaid. Well since I want to move to Vodacom I left it. After 3 months they still deduct money on my debit order. I wrote them an e-mail to stop deducting money from my account they did not stop. Then I wrote them an E-Mail that they understood then they stop. Ok but now this phone is prepaid not a change. I decide to keep the number...

Category : Telecommunications

(0) Replies

Country : South Africa

Upon receiving my new phone on contract I kept my "Data Usage" off as I did not want to use unneeded data and found that my phone was soft-locked every month round about the 20th, despite not using it excessively. In May 2012 I had my phone soft locked again and found that I was about R5,000.00 in debt. I did an enquiry and found that it was mostly for 12 gig of data used by my phone in March...on 1 day!!! To make a long story short, after lodging several formal disputes - some with the...

Category : Telecommunications

(0) Replies

Country : South Africa

in august i sent an complaint in regarding my account the responded and afterwards i sent all the documents they requisted in august it is now 21 september and still to date nobody has phoned me or e-mailed me with a selution i am left in the dark and please would like some answers on my complaint and would like to know what is been done to solve my complaint

Category : Telecommunications

(0) Replies

Country : South Africa

Here we go again. I took out a contract 2 months ago. Samsung Pocket Galaxy and Samsung 32" Tv for R299p/m... Was told 3 working days bofore they deliver the TV. Then i was told no its 14working days...then i was told that they out of stock and they should get stock 2nd of September... Ive already started PAYING on the 24month contract but im yet to receive the TV and no one seems to want to help. I complained a few times on Helopeter AND to MTN directly but all i get from MTN is........

Category : Telecommunications

(1) Replies

Country : South Africa

I have taken a Vodacomcontract about a year ago.i have not had a day where i had full network coverage. i cannot go online using that sim because it keeps giving me "connection lost.try again later message". I game online and its frustrating that i can't even log in. i had to get another contract from another network and am paying for a useless Vodacom one as well.i have emailed as well as called the customer care line.they were very rude and all i hear is that they are working on...

Category : Telecommunications

(0) Replies

Country : South Africa

I did a sim swop on Sunday as my sim was damaged, the call centre agent was quite rude and after repeatedly answering her question as to why i wanted a swop - simply the card was damaged she was insistently irritating me and was reluctant to assist. I promptly hung up and called back - this consultant was not arrogant but did the procedure and after following her instruction, it is now Wednesday and still no service - they didn't even offer to take an alternate contact number or email address...

Category : Telecommunications

(0) Replies

Country : South Africa

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