Telecommunications Complaints

This complaint is about Cell C that allow third parties to debit your account. My account escalated with extra charges of R362.85 in August 2017, R718.56 in September and R689.53 in October. On further investigation I learned that the Content Services was billing mt account for services from Newcloob. Newcloob claim that the services as requested and a pin code provided. However they can not proof any usage of the pin nor any confirmation of usage. Cell C refer me to Newcloob and yet I...

Category : Telecommunications

(0) Replies

Country : South Africa

i applied for a laptop contract with telkom online, someone then phoned me back and completed the application with me, told me the laptop is in stock. got a sms that i am approved and the lady phoned me back again telling me i am approved confirming my details and telling me my first debit order will go off in 1 - 3 working days & i will then receive my laptop within 5-7 working days. my debit order went of on the 14th of september 2017 for R599. so the days past as i waited for my laptop. i...

Category : Telecommunications

(0) Replies

Country : South Africa

MTN is taking airtime and data from us without using the airtime or data...Airtime is taken whilst asleep, really. Please return my airtime before I sue you because there is no way you can be charged for not using your airtime even if its a text meassage can you be charged R30.00 for a text message. Really. I am going to teach you a lesson MTN. Await a law suit.

Category : Telecommunications

(0) Replies

Country : South Africa

I took iPhone 7Plus with MTN in Cresta on contract on the 24th August 2017. In less than 2 weeks the phone had a speaker problem. I then called MTN cresta and they told me to bring in for exchange. I took it in on the 14th September 2017. Today is the 16th October 2017 and I still don't have the phone that I was told that it will be back with 14days. The agents working in MTN cresta are highly incompetent, I've been thrown from pillar to pillar by Mbongeni, Victor and Sizwe who is now not...

Category : Telecommunications

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Country : South Africa

Telkom acknowledged my fault by sms only and thereafter there was no communication

Category : Telecommunications

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Country : South Africa

I took a cellphone contract with Altech Autopage 09/2015 my contract was supposed to end 2017/09 that is 24 months. So Altech closed and transfeffred my contract to Vodacom. I then resigned where I used to work then I could not pay. I later found another job and Vodacom managed to find me. They contacted me January if I am not mistaken, told me I owe R3500 to finish the contract. When I resigned I have already paid a couple of months which made me belive that its R3500 remaining indeed .So...

Category : Telecommunications

(0) Replies

Country : South Africa

On the 7th of September 2017 I went to Vodacom the Bridge Greenacres Port Elizabeth to renew my contract I was assisted by Wendy De Doncker. The contact she offered us was R362.50 pm that would include 1GB of Data R200 airtime and 200 SMS. To my surprise on the 1st of October I realised that was not credited with 1GB of Data. When I enquired I was told that there is no contract like this.My wife was with me when Wendy informed us about the costs. She denies everything now. Now I have to stay...

Category : Telecommunications

(0) Replies

Country : South Africa

I received a call from Southern Mobile acting on behalf on MTN in August, then again on the 15th September wanting to know if I wanted to upgrade my existing contract. After listening to all the options I decided to make use of the upgrade but was still unsure on the device I wanted to upgrade to. The conversation ended where Southern Mobile were to phone me back the next day to confirm the device I wanted as well as the colour. I’m currently using a IPhone 6S Plus, needed to see the...

Category : Telecommunications

(0) Replies

Country : South Africa

I am so fed up with Vodacom charging me for data usage that can not be proved, as my son insists that he did not use the data, on a contract that should not have been an open Smart XS line. My son upgraded online in May 2017, only for me to find that instead of paying a top-up of R200 pm, I ended up being charged R2094, R2757, and R2585 the recent 3 months. On 05 Sept, I visited a Vodashop and requested for this open line to be changed to top-up,- which was done and I was informed that I will...

Category : Telecommunications

(1) Replies

Country : South Africa

Telkom took an amount of R2870.00 from my account. I have a contract with them for Smartbroadband wireless 20GB deal.our agreement was that it must not ho beyond 20GB.To my surprise they now take over R2800. I went to their office in wonderpark and they told me that they do not do billing then they give you phone to call the billing department to log a complaint. To this day I did not get any joy. My case number is 21363107. I want my money back.

Category : Telecommunications

(0) Replies

Country : South Africa

MTN service provider is taking my airtime and data terrible. I want my airtime back before I quit your service provider. Vodacom, Telkom, Cell C have got internet applications as well but they don't rob people their airtime and data like you do. I have been loading R60 airtime from 09.10.2017 till 12.10.2017 but it disappears before I even make a call. I had loaded data and it got taken out of the blue.I wont let it slide I work very hard for this money to just be looted by MTN.Please...

Category : Telecommunications

(0) Replies

Country : South Africa

Feed a Child (an NPO) was sponsored with free internet services in October 2016. Since then I have been submitting cancellation forms; ID's of Directors; have gone to the Middelburg Branch of Telkom to assist me; have submitted more forms and document and .... 12 Months later I am still being billed for a service that had to be cancelled a year ago that that IS NOT BEING USED AT ALL!!! I am at my wits end because as an NPO we do not have funds to pay for services NOT USED!! The...

Category : Telecommunications

(0) Replies

Country : South Africa

Hello Peter Had a contract phone Samsung S6 edge on a contract with MTN and was still under warranty and it crashed like everything went off couldn't charge and didn't come on at all. took it back to the dealer and was told I have to pay R4000 to get my phone that was still under warranty to be fixed. Reason being according to them is that I opened the phone, The phone is still in a good condition and no scratches visible on a phone to show that I took great care for my asset. Now I'm...

Category : Telecommunications

(0) Replies

Country : South Africa

I have upgraded with Vodacom on 21.04.2017 and six months has past and they are still taking two devices money on the invoice received from them. I know there is a three month overlaps that you must pay on the old device but I'm paying it now for six months and want Vodacom to credit me back for those months that I was not suppose to pay. How can I pay for two devices as the previously contract has expired. They also made a mistake on my new upgrade date they give me a date 11-06-2020 which...

Category : Telecommunications

(0) Replies

Country : South Africa

It's been almost two months since we requested for a Business line from Telkom. The line was finally installed after 5 weeks. We were told that we needed to purchase phones separately, which we have. From the time the line was installed there has been no connection to the actual handsets, a technical query was logged with the Telkom Chat Service and we were sent an sms with the turn around time of 5 days for the query to get resolved and reference number. Now it's going for 10 days without...

Category : Telecommunications

(0) Replies

Country : South Africa

Telkom laid cables at my property which are exposed - the cable is tacked along the wall and over my boundary wall where it runs across the road and over onto my neighbour's lawn where it then goes into a manhole. The cable is fully exposed and is in the way. Cars were running over the cable across the road. I live in an estate where there are rules regarding aesthetics and OHS guidelines etc. I was fined R1000 and the estate maintenance team covered the cable at least to avoid cars riding...

Category : Telecommunications

(0) Replies

Country : South Africa

MTN Ek het in April 2017 aansoek gedoen by MTN vir nuwekontrak vir my en my vrou se selfone. die verw. No: was onderskeidelik 84500061 en 84500064 het 2 dae later 'n query ingesit omrede ek niks van die online shop gehoor het nie die verw. nommer daar was 35700036 en 35800018. Tot vandag het ek nog niks van MTN gehoor kry hulle ook nie in die hande om te hoor wat die probleem is nie.Dit is die swakste mees patetieste diens wat ek nog van 'n selfoon maatskappy gekry het ek is al jare n...

Category : Telecommunications

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Country : South Africa

VODACOM PESTERED ME TO TAKE OUT A NEW CONTRACT FOR A TABLET IN JULY. PART OF THE SALES PITCH WAS NO CONNECTION FEE PAYABLE. THEY BILLED ME SEPARATELY FOR THE CONNECTION FEE AND THREE MONTHS LATER I STILL HAVE NOT BEEN CREDITED DESPITE NUMEROUS ATTEMPTS. I ALSO HAVE A SMALL DATA CONTRACT THAT EXPIRED IN JULY. I WANTED TO CANCEL IT BUT WAS PROMISED A REDUCED FEE. THAT REDUCTION WAS ONLY FOR ONE MONTH AND THEN CONTRACT REVERTED TO THE NORMAL MONTHLY FEE. I HAVE BEEN A VODACOM CUSTOMER FOR OVER...

Category : Telecommunications

(0) Replies

Country : South Africa

Unhappy customer I bought a cellc vogue cellphone IMEI: 353755060211200 at pep cell in South Gate mall on 09/03/2017. The phone was working ok but recently started giving me problems, the phone does not want to charge, I tryed using different chargers but it still does not charge. Today 12/10/2017 I visited Pep cell store in South Gate for a repair guarantee because accourding to my proof of purchase the phone has a 12 months repair guarantee. When I arrived at pep cell I explained to...

Category : Telecommunications

(0) Replies

Country : South Africa

I write this complaint with hope that there is a “higher power” that can kindly assist me after four weeks of having a run around with Telkom mobile. The store manager at Westwood Mall very casually state that it’s my “bad luck” which is a very pathetic way of treating a customer. He looked very uspet when one of his staff members actually called him to come and see me at the front desk - extremely unhelpful - not management material at all. Just to explain the difficulties...

Category : Telecommunications

(0) Replies

Country : South Africa

I am attempting to renew my mobile contract with Telkom. Been trying to contact them on 10213 for almost 3 weeks without success as the agents do not answer the phones. I have phoned several numbers and even used there online help 'chat' (Thulani) without success. I was advised to go to the nearest Telkom store to sort out the problem. I advised them that there is no store in Klerksdorp the closest one being in Vereeniging which is a 276 km round trip. Well then there is nothing they can do I...

Category : Telecommunications

(0) Replies

Country : South Africa

Good day for the pass 3 months have been phoning to Telkom to have a look on my business telefone lines.Nothing has been done i phone and they keep on saying we going to send a technician and nothing gets done. This is not an excuse im loosing business i have a guest house Nobleman Boutique 490 Louis Avenue Erasmuskloof Pta 012 3470188 . Im loosing business because nothing gets done. How many times must i phone until a get a technician to have a look on my telefone lines.Please telkom do...

Category : Telecommunications

(0) Replies

Country : South Africa

Sadly I have 4 contracts with Vodacom. On 23 August I bought 4 gig for my wi fi modem on Vodacom app. After 40 minutes on google search the 4 gig was finished. I contacted Vodacom,they could not answer. The next day I bought another 2 gig, after 10 minutes, it was gone. My son took screenshots and sent it to them, no reply. On the 1st of October one of my contracts was not upraded with the amount of minutes due. I waited in store for more than an hour, they could not give me an answer, the...

Category : Telecommunications

(0) Replies

Country : South Africa

Installed tel line and adsl on Monday. The installers said they are not allowed to help me connect to all my devices and told me to phone Telkom. After an hour on the phone they could not assist me and I could hear the lady getting irritated. I called again later and another lady tried to help and after about 45 min decided it is a cable fault. She logged a call and said if the problem is on my side I will be billed a call-out fee? It was just installed and I never even had the use of it. I...

Category : Telecommunications

(0) Replies

Country : South Africa

I have four cell phone contract with Vodacom paying approximately R2685 per month .My youngest son requested an early upgrade - -his upgrade was due in December - he was told that early upgrades are no longer possible.As the contracts are in my name he asked me to call and find out how much it would cost to cancel the contract and he would take out his own.I called cancellations and when asked the reason for the cancellation was asked to hold why the assistant went to speak to Management -...

Category : Telecommunications

(0) Replies

Country : South Africa

I called Glocell in October 2016 to upgrade my contract and was told that I qualify for R270. I then received a bill of R1132.60 in November 2016 which was shocking as I have a limit set to 0. I also requested Glocell to stop my debit orders as I was being charged R150 for it to be returned by Standard Bank. My contract ends in 31 January 2018 and I have been having endless issues surrounding billing. The number has been suspended since the 19th July 2017 and I am still being billed. I...

Category : Telecommunications

(0) Replies

Country : South Africa

I HAVE RECEIVED A CELL PHONE COURIERED TO ME 26/09/2017, I CALLED SELLDIRECT MORE THAN 20 TIMES AND NO ONE PICKS UP THE PHONES @ 0210017500. EVENTUAL SOMEONE ANSWER FINALLY JUST TO PUSH ME TO ACTIVATE THE PACKAGE ON THEIR SIDE TO ENSURE BILLING TAKE PLACE AND QUICKLY DROPS THE PHONE. THE SIM CARD THAT THEY SENT ME IS NOT ACTIVATED AND IT IS MORE THAN 48 HOURS NOW. I AM PREPARED TO RETURN THE UNIT AS IT IS STILL WITHIN THE COOLING PERIOD OF 10 DAYS.

Category : Telecommunications

(0) Replies

Country : South Africa

I bought a samsung J5 phone at Vodacom last year on the 8th of April, My fone started giving me problems with the battery and i fone more than 6 outlets of vodacom looking for a battry but i was told they dont selk it anymore but of the sales lady refered me to a vodacom outlet to buy the battery and i did but the fone still gave me problems so i took it for repairs at Hatfield because it was still under warranty but after 3 days they foned me and told me that i needed to pay R1962.28 ...I...

Category : Telecommunications

(0) Replies

Country : South Africa

My dad visited the telkom branch at the promenade and also called to follow up on his query. He requested a change from pre-paid to the call more facility. When he did the follow up they said it's in progress. The orIgInal query was made two weeks ago. I called 10213 to follow up on his query and I was told that nothing was logged And he must call telekom again. I asked to speak to a superior and was told they all in a meeting. That is the oldest trick in the book. Who do they think they...

Category : Telecommunications

(0) Replies

Country : South Africa

MTN has been deducting money from my Bank Account on a SP Number. I have not been in contract with MTN ever. Have sent MTN fraud division an email one month ago and still they are deducting money from my account. This has been going on now for three months.I am reversing the amount every month but this is now giving me a bad rating at the bank.The cell phone number 0833971723 they say i have the contract with is never available.I already spent so much money trying to resolve this.

Category : Telecommunications

(0) Replies

Country : South Africa

I cancelled my Telkom line after engaging with Cell C for the new great Cell C Fibre, do not be fooled by this, I have now been without internet for 2 weeks, as Cell C can not find the issue for the connection not being able to work. Me, as the client had to call open-serve, as cell C just does not attend to outstanding issues. After I engaged with Open-serve, within about 15 minutes they replied to me and asked that I must please get Cell C to log with them, as I as the customer can not...

Category : Telecommunications

(1) Replies

Country : South Africa

The line was faulted, and I am still paying. The Telkom manager awarded the contract to his friend: G.O. CONSTRUCTION of the right cable use to install the line was delivered to this very construction company, but up to now no ADSL line no telephone line, I am still paying. Meanwhile fault affected all the internet users in my area and our business is down, please can you help me to call this construction company or the manager of Telkom ask them what is going on. I reported the line...

Category : Telecommunications

(0) Replies

Country : South Africa

I booked my phone in at Huawei Melrose Arch Service Centre for a screen repair on 09 September 2017. I was told it will take 2 - 14 days but could be done by Friday 15 September as there is stock of screens. On Saturday 16 September i called to find out the status of my repairs and was told all they can see is that it was sent to Midrand for repairs. No ETA on repairs. On 20 September I communicated via Huawei Online chat and was told my phone was only booked on on the morning of 20 September...

Category : Telecommunications

(0) Replies

Country : South Africa

I hereby lay this complaint as a very irked consumer of MTN. The incident I am yet to express my peeve about is occurring for the second time in a space of a month. This is how I chose to decode my complain against MTN. I bought R30.00 MTN airtime and loaded it at 6.43am morning on the 24 September 2017. I made my first call that lasted 6 minutes at 6:44am and another that lasted 2 minutes at 6:52am, anticipating that after these calls I would be awarded my MTN WOW bonus minutes and data....

Category : Telecommunications

(0) Replies

Country : South Africa

I upgraded telephonically with MTN 8 weeks ago and to date have not received my handset albeit contacting them daily and being sent from pillar to post and having to hang on for sometimes longer than 20 minutes-- now wish to complain to a manager , but can get nobody to assist -- I am at my wits end

Category : Telecommunications

(0) Replies

Country : South Africa

Around May I received a call from Mtn call centre agent who offered me a cell phone contract (2 Huawei cell phone) of which I accepted .She then asked me where I would like my phone to be delivered , I gave her my work address. Within 30 minutes I then received an email from mtn congratulating me on the contract I just took with them, to my surprise the premium where not the same as the one I was given by the agent. I then responded on that email asking them to cancel the contract as...

Category : Telecommunications

(0) Replies

Country : South Africa

I have a contract with MTN, in June I called them to change my bank details and end of June they did not debit my account and my number was suspended, and I call them I spoke to Lerato Chauke and she gave me the bank details to deposit the outstanding amount, and I make the payment on the 12 June 2017 and send the proof of payment to Lerato and I also send the proof of payment to MTN collections department, on the 25 June I noticed that the monthly payment was not debited and on the 29 June I...

Category : Telecommunications

(0) Replies

Country : South Africa

Good day, For 3 weeks we are struggling to get Telkom to come and fix our phone lines in Stellenbosch area. Numerous faults has been logged and with that being said, each time we do a follow up on the fault, a new reference gets issued. Emails has been send and no one at Telkom seems to think that this is a serious matter. No replies on emails, no one returns on our calls. Just over a year ago we signed a new contract with them, we have been with Telkom since the beginning of our business...

Category : Telecommunications

(0) Replies

Country : South Africa

I have a 2G DATA contract with VODACOM. Last month I finished my DATA early and decided to load 1G to cover the remaining days. On the 1st day of the month September Vodacom loaded a contracted 2G DATA adding on the balance of purchased DATA. Yesterday I had 9037.00MB and this morning I received an SMS advising me that my DATA has run out. I contacted them to find out what happened with the remaining DATA balance. The agent told me that my balance expired midnight. She further told me...

Category : Telecommunications

(0) Replies

Country : South Africa

For more than 2 months I have been struggling to get Telkom to fix our telephone line which is completely out of order. Each day since 17 August 2017 I have inquired what the delay might be without any response and the line is still dead.Can you please be of assistance in this regard? Telkom fault ref 1CTZ250817 or 1003763.Tel no 0125484900 is the fault in question.

Category : Telecommunications

(0) Replies

Country : South Africa

I paid my Vodacom account in April 2017 at a Vodacom shop while on holiday. Vodacom closed my line a week later stating that I did not pay. after numerous phone calls and frustration, they opened my line in May 2017 again. I've been paying my account but subtracting the amount that I paid in April 2017. Then they closed my lines again in July 2017, and since then my lines have been closed. I spoke to Vodacom numerous times and no one can help me. I've got the receipt and I forwarded it...

Category : Telecommunications

(0) Replies

Country : South Africa

poor service from Telkom no phone reported on 13 Sep also 40GB ADSL service very bad with up to 100 dropouts per day - I don't know how or who to report this to. No phone reported again on 16 Sep and fault reference number given. This is typically an "open box" complaint with rain in box on pole in property. 6 days have passed and nothing seems to have been done.

Category : Telecommunications

(0) Replies

Country : South Africa

Every month i receive an e-mail from Telkom stating exactly the following " The Spend Limit for the above mentioned number was successfully adjusted as follows" and then at the end of the month i get an extra R10 or R20 on my account added. Why would Telkom send me these kinds of messages, if i am in possession of the mentioned phone and never made the request as mentioned below. I receive these notifications on a monthly basis and there is nothing i can do about it. I have tried to stop it...

Category : Telecommunications

(0) Replies

Country : South Africa

I had the misfortune of having my cell phone stolen on Monday morning. I have went to one of MTN stores (Cape Gate) Cape Town, the evening and was told that they off line, so i went back the Tuesday evening to do the sim swop. I was told that the sim will only be activated the following morning and i should only put it in the phone the following day. I did this, yet i got not network service. i called the contact center 4 times, i was given an alternate number 083123 9622 to call, this...

Category : Telecommunications

(0) Replies

Country : South Africa

I urgently report the disappearance of my airtime. Specifically in September 2017. My contract gives R350 a month that I do not always use. Since September, airtime has disappeared daily. That happened even with no calls made at curtain days in September. I only use internet and WhatsApp, when I am at work or home on Wi-Fi. I'm also not logged into any Wasp promotion. I want to see statements of my account as well as an explanation. Call me urgently at 0827667371

Category : Telecommunications

(0) Replies

Country : South Africa

This is not a complaint but a compliment to Phindile Zondo, the service that was given by her was outstanding, she was polite and very helpful.

Category : Telecommunications

(0) Replies

Country : South Africa

At the beginning of September 2017 my Mobile Contract Credit Limit has been changed by Vodacom and this was not communicated to me. From the 1st all 3(three) lines were just shut off no formal communication from Vodacom. I called the Vodacom's Customer line several times complaining about my lines not able to communicate. Ive been through Hell screaming, shouting and throwing tantrums for the sake of getting my connections alive and working. To date Vodacom staff nor Management can resolves...

Category : Telecommunications

(0) Replies

Country : South Africa

Good day I am so pissed right now , My phone has been stolen a week ago going for two weeks now , i have insured it with MTN but the service I am getting from my insurance is not good at all. i have been promised to receive my phone within 48 hours but after fighting and pushing them, but even today i am still getting empty promises from one consultant to another. Its so painful to pay for your insurance for nothing.

Category : Telecommunications

(0) Replies

Country : South Africa

More than 4 months ago,I accepted the Telkom promo offer of fibre installation for R599. This was done, but I was given uncapped internet access WHICH I SPECIFICALLY DID NOT WANT. I asked for the bottom of the range contract. I have visited Telkom offices, declared a dispute,phoned, spoken to numerous people, been sent from pillar to post, promised I would get a call tomorrow, next week, whatever. None of this has happened and I am paying an extra R500 or so every month for a service I did...

Category : Telecommunications

(0) Replies

Country : South Africa

3 months ago I took out a contract with Telekom mobile, before the end of my call I confirmed with the agents if my bill would be fixed at R199.pm as I didn't want any unexpected bills during the time of my contract. I was assured that I would only pay R199pm. In July I was charged more than r R600. 00,went I quietly this ridiculous bill I was told this was a pro rata bill and in July I would be charged my normal R199. 00.in August I was billed R689. 00, went I phoned and queried this bill...

Category : Telecommunications

(0) Replies

Country : South Africa

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