Telecommunications Complaints

Telkom laid cables at my property which are exposed - the cable is tacked along the wall and over my boundary wall where it runs across the road and over onto my neighbour's lawn where it then goes into a manhole. The cable is fully exposed and is in the way. Cars were running over the cable across the road. I live in an estate where there are rules regarding aesthetics and OHS guidelines etc. I was fined R1000 and the estate maintenance team covered the cable at least to avoid cars riding...

Category : Telecommunications

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Country : South Africa

MTN Ek het in April 2017 aansoek gedoen by MTN vir nuwekontrak vir my en my vrou se selfone. die verw. No: was onderskeidelik 84500061 en 84500064 het 2 dae later 'n query ingesit omrede ek niks van die online shop gehoor het nie die verw. nommer daar was 35700036 en 35800018. Tot vandag het ek nog niks van MTN gehoor kry hulle ook nie in die hande om te hoor wat die probleem is nie.Dit is die swakste mees patetieste diens wat ek nog van 'n selfoon maatskappy gekry het ek is al jare n...

Category : Telecommunications

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Country : South Africa

VODACOM PESTERED ME TO TAKE OUT A NEW CONTRACT FOR A TABLET IN JULY. PART OF THE SALES PITCH WAS NO CONNECTION FEE PAYABLE. THEY BILLED ME SEPARATELY FOR THE CONNECTION FEE AND THREE MONTHS LATER I STILL HAVE NOT BEEN CREDITED DESPITE NUMEROUS ATTEMPTS. I ALSO HAVE A SMALL DATA CONTRACT THAT EXPIRED IN JULY. I WANTED TO CANCEL IT BUT WAS PROMISED A REDUCED FEE. THAT REDUCTION WAS ONLY FOR ONE MONTH AND THEN CONTRACT REVERTED TO THE NORMAL MONTHLY FEE. I HAVE BEEN A VODACOM CUSTOMER FOR OVER...

Category : Telecommunications

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Country : South Africa

Unhappy customer I bought a cellc vogue cellphone IMEI: 353755060211200 at pep cell in South Gate mall on 09/03/2017. The phone was working ok but recently started giving me problems, the phone does not want to charge, I tryed using different chargers but it still does not charge. Today 12/10/2017 I visited Pep cell store in South Gate for a repair guarantee because accourding to my proof of purchase the phone has a 12 months repair guarantee. When I arrived at pep cell I explained to...

Category : Telecommunications

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Country : South Africa

I write this complaint with hope that there is a “higher power” that can kindly assist me after four weeks of having a run around with Telkom mobile. The store manager at Westwood Mall very casually state that it’s my “bad luck” which is a very pathetic way of treating a customer. He looked very uspet when one of his staff members actually called him to come and see me at the front desk - extremely unhelpful - not management material at all. Just to explain the difficulties...

Category : Telecommunications

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Country : South Africa

I am attempting to renew my mobile contract with Telkom. Been trying to contact them on 10213 for almost 3 weeks without success as the agents do not answer the phones. I have phoned several numbers and even used there online help 'chat' (Thulani) without success. I was advised to go to the nearest Telkom store to sort out the problem. I advised them that there is no store in Klerksdorp the closest one being in Vereeniging which is a 276 km round trip. Well then there is nothing they can do I...

Category : Telecommunications

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Country : South Africa

Good day for the pass 3 months have been phoning to Telkom to have a look on my business telefone lines.Nothing has been done i phone and they keep on saying we going to send a technician and nothing gets done. This is not an excuse im loosing business i have a guest house Nobleman Boutique 490 Louis Avenue Erasmuskloof Pta 012 3470188 . Im loosing business because nothing gets done. How many times must i phone until a get a technician to have a look on my telefone lines.Please telkom do...

Category : Telecommunications

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Country : South Africa

Sadly I have 4 contracts with Vodacom. On 23 August I bought 4 gig for my wi fi modem on Vodacom app. After 40 minutes on google search the 4 gig was finished. I contacted Vodacom,they could not answer. The next day I bought another 2 gig, after 10 minutes, it was gone. My son took screenshots and sent it to them, no reply. On the 1st of October one of my contracts was not upraded with the amount of minutes due. I waited in store for more than an hour, they could not give me an answer, the...

Category : Telecommunications

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Country : South Africa

Installed tel line and adsl on Monday. The installers said they are not allowed to help me connect to all my devices and told me to phone Telkom. After an hour on the phone they could not assist me and I could hear the lady getting irritated. I called again later and another lady tried to help and after about 45 min decided it is a cable fault. She logged a call and said if the problem is on my side I will be billed a call-out fee? It was just installed and I never even had the use of it. I...

Category : Telecommunications

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Country : South Africa

I have four cell phone contract with Vodacom paying approximately R2685 per month .My youngest son requested an early upgrade - -his upgrade was due in December - he was told that early upgrades are no longer possible.As the contracts are in my name he asked me to call and find out how much it would cost to cancel the contract and he would take out his own.I called cancellations and when asked the reason for the cancellation was asked to hold why the assistant went to speak to Management -...

Category : Telecommunications

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Country : South Africa

I called Glocell in October 2016 to upgrade my contract and was told that I qualify for R270. I then received a bill of R1132.60 in November 2016 which was shocking as I have a limit set to 0. I also requested Glocell to stop my debit orders as I was being charged R150 for it to be returned by Standard Bank. My contract ends in 31 January 2018 and I have been having endless issues surrounding billing. The number has been suspended since the 19th July 2017 and I am still being billed. I...

Category : Telecommunications

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Country : South Africa

I HAVE RECEIVED A CELL PHONE COURIERED TO ME 26/09/2017, I CALLED SELLDIRECT MORE THAN 20 TIMES AND NO ONE PICKS UP THE PHONES @ 0210017500. EVENTUAL SOMEONE ANSWER FINALLY JUST TO PUSH ME TO ACTIVATE THE PACKAGE ON THEIR SIDE TO ENSURE BILLING TAKE PLACE AND QUICKLY DROPS THE PHONE. THE SIM CARD THAT THEY SENT ME IS NOT ACTIVATED AND IT IS MORE THAN 48 HOURS NOW. I AM PREPARED TO RETURN THE UNIT AS IT IS STILL WITHIN THE COOLING PERIOD OF 10 DAYS.

Category : Telecommunications

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Country : South Africa

I bought a samsung J5 phone at Vodacom last year on the 8th of April, My fone started giving me problems with the battery and i fone more than 6 outlets of vodacom looking for a battry but i was told they dont selk it anymore but of the sales lady refered me to a vodacom outlet to buy the battery and i did but the fone still gave me problems so i took it for repairs at Hatfield because it was still under warranty but after 3 days they foned me and told me that i needed to pay R1962.28 ...I...

Category : Telecommunications

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Country : South Africa

My dad visited the telkom branch at the promenade and also called to follow up on his query. He requested a change from pre-paid to the call more facility. When he did the follow up they said it's in progress. The orIgInal query was made two weeks ago. I called 10213 to follow up on his query and I was told that nothing was logged And he must call telekom again. I asked to speak to a superior and was told they all in a meeting. That is the oldest trick in the book. Who do they think they...

Category : Telecommunications

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Country : South Africa

MTN has been deducting money from my Bank Account on a SP Number. I have not been in contract with MTN ever. Have sent MTN fraud division an email one month ago and still they are deducting money from my account. This has been going on now for three months.I am reversing the amount every month but this is now giving me a bad rating at the bank.The cell phone number 0833971723 they say i have the contract with is never available.I already spent so much money trying to resolve this.

Category : Telecommunications

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Country : South Africa

I cancelled my Telkom line after engaging with Cell C for the new great Cell C Fibre, do not be fooled by this, I have now been without internet for 2 weeks, as Cell C can not find the issue for the connection not being able to work. Me, as the client had to call open-serve, as cell C just does not attend to outstanding issues. After I engaged with Open-serve, within about 15 minutes they replied to me and asked that I must please get Cell C to log with them, as I as the customer can not...

Category : Telecommunications

(1) Replies

Country : South Africa

The line was faulted, and I am still paying. The Telkom manager awarded the contract to his friend: G.O. CONSTRUCTION of the right cable use to install the line was delivered to this very construction company, but up to now no ADSL line no telephone line, I am still paying. Meanwhile fault affected all the internet users in my area and our business is down, please can you help me to call this construction company or the manager of Telkom ask them what is going on. I reported the line...

Category : Telecommunications

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Country : South Africa

I booked my phone in at Huawei Melrose Arch Service Centre for a screen repair on 09 September 2017. I was told it will take 2 - 14 days but could be done by Friday 15 September as there is stock of screens. On Saturday 16 September i called to find out the status of my repairs and was told all they can see is that it was sent to Midrand for repairs. No ETA on repairs. On 20 September I communicated via Huawei Online chat and was told my phone was only booked on on the morning of 20 September...

Category : Telecommunications

(0) Replies

Country : South Africa

I hereby lay this complaint as a very irked consumer of MTN. The incident I am yet to express my peeve about is occurring for the second time in a space of a month. This is how I chose to decode my complain against MTN. I bought R30.00 MTN airtime and loaded it at 6.43am morning on the 24 September 2017. I made my first call that lasted 6 minutes at 6:44am and another that lasted 2 minutes at 6:52am, anticipating that after these calls I would be awarded my MTN WOW bonus minutes and data....

Category : Telecommunications

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Country : South Africa

I upgraded telephonically with MTN 8 weeks ago and to date have not received my handset albeit contacting them daily and being sent from pillar to post and having to hang on for sometimes longer than 20 minutes-- now wish to complain to a manager , but can get nobody to assist -- I am at my wits end

Category : Telecommunications

(0) Replies

Country : South Africa

Around May I received a call from Mtn call centre agent who offered me a cell phone contract (2 Huawei cell phone) of which I accepted .She then asked me where I would like my phone to be delivered , I gave her my work address. Within 30 minutes I then received an email from mtn congratulating me on the contract I just took with them, to my surprise the premium where not the same as the one I was given by the agent. I then responded on that email asking them to cancel the contract as...

Category : Telecommunications

(0) Replies

Country : South Africa

I have a contract with MTN, in June I called them to change my bank details and end of June they did not debit my account and my number was suspended, and I call them I spoke to Lerato Chauke and she gave me the bank details to deposit the outstanding amount, and I make the payment on the 12 June 2017 and send the proof of payment to Lerato and I also send the proof of payment to MTN collections department, on the 25 June I noticed that the monthly payment was not debited and on the 29 June I...

Category : Telecommunications

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Country : South Africa

Good day, For 3 weeks we are struggling to get Telkom to come and fix our phone lines in Stellenbosch area. Numerous faults has been logged and with that being said, each time we do a follow up on the fault, a new reference gets issued. Emails has been send and no one at Telkom seems to think that this is a serious matter. No replies on emails, no one returns on our calls. Just over a year ago we signed a new contract with them, we have been with Telkom since the beginning of our business...

Category : Telecommunications

(0) Replies

Country : South Africa

I have a 2G DATA contract with VODACOM. Last month I finished my DATA early and decided to load 1G to cover the remaining days. On the 1st day of the month September Vodacom loaded a contracted 2G DATA adding on the balance of purchased DATA. Yesterday I had 9037.00MB and this morning I received an SMS advising me that my DATA has run out. I contacted them to find out what happened with the remaining DATA balance. The agent told me that my balance expired midnight. She further told me...

Category : Telecommunications

(0) Replies

Country : South Africa

For more than 2 months I have been struggling to get Telkom to fix our telephone line which is completely out of order. Each day since 17 August 2017 I have inquired what the delay might be without any response and the line is still dead.Can you please be of assistance in this regard? Telkom fault ref 1CTZ250817 or 1003763.Tel no 0125484900 is the fault in question.

Category : Telecommunications

(0) Replies

Country : South Africa

I paid my Vodacom account in April 2017 at a Vodacom shop while on holiday. Vodacom closed my line a week later stating that I did not pay. after numerous phone calls and frustration, they opened my line in May 2017 again. I've been paying my account but subtracting the amount that I paid in April 2017. Then they closed my lines again in July 2017, and since then my lines have been closed. I spoke to Vodacom numerous times and no one can help me. I've got the receipt and I forwarded it...

Category : Telecommunications

(0) Replies

Country : South Africa

poor service from Telkom no phone reported on 13 Sep also 40GB ADSL service very bad with up to 100 dropouts per day - I don't know how or who to report this to. No phone reported again on 16 Sep and fault reference number given. This is typically an "open box" complaint with rain in box on pole in property. 6 days have passed and nothing seems to have been done.

Category : Telecommunications

(0) Replies

Country : South Africa

Every month i receive an e-mail from Telkom stating exactly the following " The Spend Limit for the above mentioned number was successfully adjusted as follows" and then at the end of the month i get an extra R10 or R20 on my account added. Why would Telkom send me these kinds of messages, if i am in possession of the mentioned phone and never made the request as mentioned below. I receive these notifications on a monthly basis and there is nothing i can do about it. I have tried to stop it...

Category : Telecommunications

(0) Replies

Country : South Africa

I had the misfortune of having my cell phone stolen on Monday morning. I have went to one of MTN stores (Cape Gate) Cape Town, the evening and was told that they off line, so i went back the Tuesday evening to do the sim swop. I was told that the sim will only be activated the following morning and i should only put it in the phone the following day. I did this, yet i got not network service. i called the contact center 4 times, i was given an alternate number 083123 9622 to call, this...

Category : Telecommunications

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Country : South Africa

I urgently report the disappearance of my airtime. Specifically in September 2017. My contract gives R350 a month that I do not always use. Since September, airtime has disappeared daily. That happened even with no calls made at curtain days in September. I only use internet and WhatsApp, when I am at work or home on Wi-Fi. I'm also not logged into any Wasp promotion. I want to see statements of my account as well as an explanation. Call me urgently at 0827667371

Category : Telecommunications

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Country : South Africa

This is not a complaint but a compliment to Phindile Zondo, the service that was given by her was outstanding, she was polite and very helpful.

Category : Telecommunications

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Country : South Africa

At the beginning of September 2017 my Mobile Contract Credit Limit has been changed by Vodacom and this was not communicated to me. From the 1st all 3(three) lines were just shut off no formal communication from Vodacom. I called the Vodacom's Customer line several times complaining about my lines not able to communicate. Ive been through Hell screaming, shouting and throwing tantrums for the sake of getting my connections alive and working. To date Vodacom staff nor Management can resolves...

Category : Telecommunications

(0) Replies

Country : South Africa

Good day I am so pissed right now , My phone has been stolen a week ago going for two weeks now , i have insured it with MTN but the service I am getting from my insurance is not good at all. i have been promised to receive my phone within 48 hours but after fighting and pushing them, but even today i am still getting empty promises from one consultant to another. Its so painful to pay for your insurance for nothing.

Category : Telecommunications

(0) Replies

Country : South Africa

More than 4 months ago,I accepted the Telkom promo offer of fibre installation for R599. This was done, but I was given uncapped internet access WHICH I SPECIFICALLY DID NOT WANT. I asked for the bottom of the range contract. I have visited Telkom offices, declared a dispute,phoned, spoken to numerous people, been sent from pillar to post, promised I would get a call tomorrow, next week, whatever. None of this has happened and I am paying an extra R500 or so every month for a service I did...

Category : Telecommunications

(0) Replies

Country : South Africa

3 months ago I took out a contract with Telekom mobile, before the end of my call I confirmed with the agents if my bill would be fixed at R199.pm as I didn't want any unexpected bills during the time of my contract. I was assured that I would only pay R199pm. In July I was charged more than r R600. 00,went I quietly this ridiculous bill I was told this was a pro rata bill and in July I would be charged my normal R199. 00.in August I was billed R689. 00, went I phoned and queried this bill...

Category : Telecommunications

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Country : South Africa

I tried numerous times last year April, to cancel my Telkom line without success. I kept prove of every time I tried to cancel...Now I am receiving threats from Telkom to pay a bill of more than R3000. I even faxed them the proof of cancellation and also have reference no's...What must I do??

Category : Telecommunications

(0) Replies

Country : South Africa

Attempts to have a service for Telkom account number 334782310 to terminate service number 0614605100 has over a period of more than 4 months and despite complaints filed by e mail not been attended to. The service rendered by Telkom is the WORST in the world. The offices of Telkom in Alberton were visited by J.P du Plessis on the 12th April 2017 to cancel the above service. NEEDLEES TO SAY NOTHING has been done. I, Bernard L. du Plessis, Attorney and father of JP who has in meantime...

Category : Telecommunications

(0) Replies

Country : South Africa

We applied for the installation of fibre from Telkom on the 29 May 2017. The deposit was paid and we where informed that they will contact us with the installation date. There where already 2 technicians at our house but still no fibre. There response is that they need to access 3 other townhouse units before they will be able to install our fibre. Every time me or my husband must take a days leave from to sit and wait for Telkom to install the fibre. Once again my husband said a...

Category : Telecommunications

(0) Replies

Country : South Africa

MTN didn't do what they said they will do. They need to pay the amount of R 100.00 to me because the amount they deducted was incorrect and my bank has send that amount back and I was charged R 100.00. I told the person at MTN if they pay the R 100.00 and send me the proof I will pay my part. WHICH THEY HAVENT DONE AS USUAL. No I can't use the phone because of MTN'S mistake. This is how they think they can get away with this with everybody, because they do a mistake and don't correct it...

Category : Telecommunications

(0) Replies

Country : South Africa

I have requested a puk number from Vodocam and NO ONE seems to be able to assist. The services are paid monthly and this month as well, today is the 11th and I cannot access the services I paid for! I need to cancel this contract and am told the contract has not yet expired so what Vodacom is this how you make money by charging consumers for services that cannot access? Just issue me with the PUK number!

Category : Telecommunications

(0) Replies

Country : South Africa

Hi I did pay more on my account with a big mistake.And I contact Glocell support to report it and request a refund and they have log it and no one come back to me and I finally get try to credit control Where Burger help me and make promises that my money will be refund .after 3 weeks and a big Hassel to get try to credit control there are still nothing on my account.are there still real people at Glocell. Please people don't deal with Glicell they profile and what they do for real are...

Category : Telecommunications

(0) Replies

Country : South Africa

HANDED MATE 9 HUAWAEII CELL PHONE IN FOR REPAIRS AT vODACOM TZANEEN. AFTER 2 WEEKS GOT MESSAGE MUST PAY R5600 FOR NEW PHONE 2 MONTH OLD UNDER GURANTEE RED PAGAE . THEN GOT MESAGE THEY LOST PHONE. AFTER ANOTHER 2 WEEKS SEND ME MESSAGE I MUST COLLECT PHONE AND SEND IT IN TO HUAWEII BECAUSE THE GURANTEE ARE WITH THEM. cONTACT THEM WAIT 2 WEEKS TO COLLECT PHONE. SO THY COLLECT PHONE AFTER 14 DAYS TOLD ME I MUST WAIT 21 DAYS FOR ANSWER. 3 MONTHS LATER I STILL WAIT FOR MY PHONE. HOW BAD IS THERE...

Category : Telecommunications

(0) Replies

Country : South Africa

HANDED MATE 9 HUAWAEII CELL PHONE IN FOR REPAIRS AT vODACOM TZANEEN. AFTER 2 WEEKS GOT MESSAGE MUST PAY R5600 FOR NEW PHONE 2 MONTH OLD UNDER GURANTEE RED PAGAE . THEN GOT MESAGE THEY LOST PHONE. AFTER ANOTHER 2 WEEKS SEND ME MESSAGE I MUST COLLECT PHONE AND SEND IT IN TO HUAWEII BECAUSE THE GURANTEE ARE WITH THEM. cONTACT THEM WAIT 2 WEEKS TO COLLECT PHONE. SO THY COLLECT PHONE AFTER 14 DAYS TOLD ME I MUST WAIT 21 DAYS FOR ANSWER. 3 MONTHS LATER I STILL WAIT FOR MY PHONE. HOW BAD IS THERE...

Category : Telecommunications

(0) Replies

Country : South Africa

My sellfone stopped receiving call and sms for any other network on 4 August. Mtn picked up Vodacom blocked my sell nr because it is no longer in use. I've had this number for more than 13 years. After 3 sim-swamp, 2 Reference nr at Vodacom, reference nr at MTN, my Samsung J5 Prime can not receive any calls or sms except Vodacom. I don't get any communications from my bank. No payments can be done. I am not getting any logon, or movements sms on our bank account. This problem is now going...

Category : Telecommunications

(0) Replies

Country : South Africa

MTN I had a contract with Nashua that was taken over by MTN. The contract eneded over a year ago. MTN Kept debiting my account. I sent an email to indicate the number is no longer in use and that my contract with them ended over a year ago. I was told to speak to a consultant always telling me they are investigating eventually I was told a supervisor will call me which never happened. Went into one of their stores and I was told I have to cancel over the phone not in store. Called from...

Category : Telecommunications

(0) Replies

Country : South Africa

My husbands cellphone was picked up by a courier company to get fixed for a cracked screen July 2016 - my husband has emailed MTN on numerous occasions to find out what has happened with the phone. MTN acknowledged receiving the phone for repairs but to date can not tell him how far the repair is and even when he will get it back. It has been over a year and we are still waiting to get the phone back.

Category : Telecommunications

(0) Replies

Country : South Africa

We have an ongoing issue with Telkom on the data charges on our company cell phone. The limit was set in 2014 when the phone was bought. In May 2017 we received and account of extra R2600 for data. Telkom were visited in person to sort this out and the limit was supposedly reset back to R150. This month August data is once again over now at R840. I phoned in - queried this and reset limit to R100 for data. Asked for a reference number. Was told no could not give a reference no had to...

Category : Telecommunications

(0) Replies

Country : South Africa

In December 2016 i was contacted by Mr price mobile and got a very in depth sales pitch to take out a contract for 99.00 a month I wasn't ready yet but the sales person kept calling me two days and I thought ok let me do this as it's only R99 a month my mom can make use of this.i did everything as requested I requested that once the 99 Airtime is used they muz put a stop in it and the account must not be billed for more meaning my mom must but her own Airtime. Well the 1st month went by and...

Category : Telecommunications

(0) Replies

Country : South Africa

I want to activate my account and the service is so poor I emailed my details I have waited a hour on the line just to be transfered to different ppl and when a agent picks up the phone the talk to each other and ignores my call. This is a disgrace as it uses my airtime as I cant call from my sim.

Category : Telecommunications

(0) Replies

Country : South Africa

My name is Nthabiseng Jessie Motaung has a contract with MTN for the past 4-6 years, I have already upgraded twice with the service provider, monthly R330, 300 megabytes, 200 sms, 100 minutes to all networks, the last upgrade was last year December 2016, the phone was delivered ( Sony Experia Z5) with monthly subscription of R440 (on special 2gig, 200 minutes MTN to MTN) The end of May 2017, the phone started overheating then it was send to MTN since it was still under warranty, I then...

Category : Telecommunications

(0) Replies

Country : South Africa

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