Telecommunications Complaints

I applied for a 10Gig data contract with Vodacom but the data depletes within minutes(+/-30). I then contacted Vodacom who advised me to which off updates, I switched off as instructed and recharged with 10Gig but nothing changed. I then walked to customer service in VodaWorld and logged a query. I received no response on the promised date. I returned to VodaWorld on 7Aug2017 and logged another query requesting for a contract cancellation without paying fees as they were failing to resolve...

Category : Telecommunications

(0) Replies

Country : South Africa

Hi, Account no 335600151 On the 01 Aug 2017 around 8AM I spoke to Nathan Van Wyk because since I took out the Telkom contract I have never received the statement, meaning I had to request it from you and from other networks they email/post it to tjeir client on monthly basis. I requested that he updates my email address , which he did and I receive it whilst I was chatting to him. He transferred me to someone ( I did not take down their details but I know you can request the...

Category : Telecommunications

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Country : South Africa

We are a company with in excess of 30 MTN cellular contracts. At the end of June 2017 a request for upgrade of 3 handsets was submitted to our MTN Dealership who in turn submitted the order to MTN HQ. 5 weeks later the incorrect handsets were delivered to our supplier and subsequently returned and a new order placed for the upgrades. It is now the 5th Sept. and as yet no handsets have been delivered from MTN Warehouse via Courier to our supplier. Our Cellular supplier has confirmed that...

Category : Telecommunications

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Country : South Africa

I had a contract with cell c so on the 20th of july i paid the settlement amount and the the decide to deduct money from my account. When i went to query i about it they said i must give them 2 weeks to get my money back...I am still waiting. If a refund takes month why not tell me the truth that i am going to have to wait for so long to get my money back. i need my money back because i don"t owe them. when i call them to find out about my query the person who assisted told me there was no...

Category : Telecommunications

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Country : South Africa

I got phone through iSmart. Since beginning had bad service from them with no problem solving. First was wrong contract given to me and not what I wanted. T Two weeks ago I loaded airtime to convert to data. Up to now I cannot convert, it keeps on saying to me "sorry service not available. Please try again later". This is going on now for more than two weeks. Every day I phone the call centre. Every day they tell me reboot the phone and they will escalate the query to the network...

Category : Telecommunications

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Country : South Africa

Vodacom are unable to meet my requirements. The service is extremly poor. The people at the call centre don't how to do there job and can't help. They transfer me from one apartment to the next.

Category : Telecommunications

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Country : South Africa

I have been trying to get my phone and adsl line fixed for more than a month now. I get a ref number and no service or help at all. I have been paying for a service that i am not using and Telkom is doing to fix the problem. Not even a follow up or some reasonable reason for their pathetic service.

Category : Telecommunications

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Country : South Africa

What a shock when an amount of R2200 went off my bank account on Friday 1 September 2017. I investigated the source of the debit order and saw it was from MTN. I immediately visited the Shelly Beach branch to enquire and was informed that 3 accounts were opened on my name on 2 August 2017. Apparently their system is build in a way that they can not see on the systems in the branch where the accounts were opened. I had to submit affidavits etc regardi g the matter. The frustrating part is that...

Category : Telecommunications

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Country : South Africa

I have logged a complaint with Telkom on the 10 May 2017. Reference Number - 30CRK100517. To date my telkom line is dead and my ADSL Line is slow. I received an e-mail to say that they were busy with Infrastructure upgrades. I also received an email to say that the upgrades were complete and my service was restored. OOPS - Still not working. This call was escalated twice. On the 28 Aug 2017 I called in. 30CRK100517 was closed (no resolution) and 2 other calls opened. 69CRK280817 and...

Category : Telecommunications

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Country : South Africa

I WJ Engelbrecht has a cellphone contract with vodacom what gives me 250 minutes, 500mb data en 500sms. A telemarkter phone me and ask if i would be interested in upgrading from my resend contract which is a smart large to a smart large plus for an extra R200 per month. My curant instalment is 639.49 and with the new contract it would be R839 per month. I didnot take the contract but after that i went to a vodacom shop to enquere about the new deal, to my suprise i found that the smart...

Category : Telecommunications

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Country : South Africa

I WJ Engelbrecht has a cellphone contract with vodacom what gives me 250 minutes, 500mb data en 500sms. A telemarkter phone me and ask if i would be interested in upgrading from my resend contract which is a smart large to a smart large plus for an extra R200 per month. My curant instalment is 639.49 and with the new contract it would be R839 per month. I didnot take the contract but after that i went to a vodacom shop to enquere about the new deal, to my suprise i found that the smart...

Category : Telecommunications

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Country : South Africa

I am on on the red premium package which gives 1200 talk time minutes per month. When I dial *111# to get information about my balances remaining for the month, I get a message stating that I have limitless talk time minutes. Based on this information from Vodacom I assumed that they now have restructured there packages and they are now giving me limitless airtime as cell phone costs is continually coming down. To my surprise I received a bill of about R3146 for July and was billed R1,306 for...

Category : Telecommunications

(0) Replies

Country : South Africa

Good day I've sent a mail to [email protected] as their call centre informed me to do, so they could supply me of the form which I have to fill in to get my Telkom contract terminated/cancelled. My whole account - Internet, ADSL and Telephone line. Due to the fact that I've complained about my Internet speed and poor quality of phone line many times, it's still not sorted out. I feel that three years of complaining is long enough. In return I got a mail stating that...

Category : Telecommunications

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Country : South Africa

A contract was entered into in 2010. No upgrade was taken and it proceeded on a monthly basis and was cancelled early 2016.Despite sending emails, making phone calls and calling on the branch in Canal Walk, it has still not been cancelled. The number was also not used in the last 19 months. Virgin Mobile keep adding billing every month and puts debit orders against my account on a monthly basis which I keep reversing and they refuse to cancel while no data or calls were made from that...

Category : Telecommunications

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Country : South Africa

on the 10th of August i phoned telkom asking them for a replacement of a pole because the one they've installed is too short and it's at the gate, as a business we have trucks that are coming in and out of the business daily so one of the trucks hooked the wire and cut it because of the short pole so i phoned telkom and explained the matter which i was promised that a technician will be sent to our premises with a longer pole that hasn't been done and it's a month later, i phoned again on the...

Category : Telecommunications

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Country : South Africa

I am very disgusted by service I received from Telkom mobile. I logged a query with them on the 25th April about Phone that was taken using my details(fraud) they promise to investigate and get back to me within two weeks todate the case is not resolved no one bothered to call me and give me update. Every time I call them I am being told one stupid answerer that they are still investigating. Worse of all while they are busy playing games, my name is being tarnished on ITC as they are not...

Category : Telecommunications

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Country : South Africa

Bought new laptop and want to set my email up with Outlook 2016. Called Telkom for information like server and password but they said tahr my email was discontuined but I was still using. Later the day my email was off. The front office logged a IT request but it will take 3 days to repair. Regards.

Category : Telecommunications

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Country : South Africa

I did an upgrade in December 2016 and returned the handset to Vodacom because they sent me the wrong one. They cancelled an upgrade but did not cancel the monthly instalment plus insurance which I did not even asked for when I took the contract. I called Vodacom in February and they did credit my instalments back and they promised to contact the insurance company to cancel the insurance, up until today it is still not cancelled. Every month I call them to rectify it but no luck. I tried again...

Category : Telecommunications

(0) Replies

Country : South Africa

I logged a complaint on the 14th of July for a fraudulent application that was done in May without my knowledge or concern.I found out about this when i receive a debit order on the 22 of July and of which my debit order date is on the 27th. Until this today i have not received any feedback and the line that i am aware of is blocked but still paying. I call them almost every week to inquire but don't get anything just empty promises that i will be called back which does not materialize. Their...

Category : Telecommunications

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Country : South Africa

Below is all the emails sent to Vodacom as of the 18th of August and to date nothing was done, the last person i spoke to was Thokozile in the sales department, [email protected] which then confirmed that the Port was done but someone will call back with confirmation to date no one has called. I keep calling to speak to a teamleader to assist me but they keep placing me on hold and then it goes to the system generator of which i respond to but no one still gets back Hi Thokozile Any...

Category : Telecommunications

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Country : South Africa

These idiots don't know how to explain anything, I have a contract with them which I was paying R399, apparently the contact was on special and I was receiving 2.94 gig per month and now suddenly, magically the special ended, I was not informed and I called in to find out. The call center agent told me that the special ended and that's why I received 500mb this month, I was advised data because the special ended and the data is less I will only be paying R290,bang!!! I go pay and suddenly I...

Category : Telecommunications

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Country : South Africa

On the 21/08/2017 I bought a Telkom prepaid land voucher which to my suprise which has an invalid voucher number. Phoned Telkom on 10210 on the 23/08/2017, spoke to Sivwe who said someone would come back to me to add to my dissapointment no one did. On the 24/08/2017, I phoned again and spoke to Sarah to add to my fustration I had to explain my story again, I was very upset. She said she was going to refer this to her manager Hosia who would come back to me, once again no one even bothered...

Category : Telecommunications

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Country : South Africa

I took a contract out. 3 months later and slot of calls to Cell C - I am still not able to make use of what I have been paying for. I have been shunt from pillar to post and then I went to a Cell C store and the person that assisted me gave me a Pay as you go number instead of activating the SIM card I received with my device. Call centre can't help. TECHNICAL cannot assist and left numerous messages for a Manager to phone me back. 48 hours after my last call to Cell C, no one has contacted me.

Category : Telecommunications

(0) Replies

Country : South Africa

I took the contract on Friday, 25/08/2017. The lady (Delkis) told me she will send me an e-mail until today she did not. I have been call their call center they keep on putting me on hold. I got sick of their attitude, I tryed to cancel the contract on Tuesday, 29/08/17. I spoke to a lady who refused to cancel my contract be was soo arrogant. I can not work with dishonest, rude and stupid consultants. I will do everything in my power to make sure they don't get a cent from me. I do not...

Category : Telecommunications

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Country : South Africa

I have settled my vodacom account in full and have requested for them to update the credit beauru, however all this is not done till today. the request was initially made on the 07/08/2017. i called in again today and spoke Bernelle Swartz who promised to call me back and she didnt call back. i spoke to Lerato Masatsha @ 15:58 28-08-2017 she was very rude and was speaking over me as though i am her child. she didnt want to listen to my query and wanted to always speak over me and when i gave...

Category : Telecommunications

(0) Replies

Country : South Africa

Good day, I have activated a Data contract with MTN on mid July 2017. The data contract should have been R89 per month and MTN debited R411.87, which R109.00 was allocated to my different data contact. MTN debited my account on the 1st of August 2017 and on the 2nd, I have queried this deduction and they gave me this reference number 1-23354518994 and nobody has come back to me with feedback. I called again to follow up and they could not assist me, they said I should go back to the branch...

Category : Telecommunications

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Country : South Africa

Last week, I travelled to Colombo. While waiting for my colleague, so we could use the "shuttle" together. I realised that i had run out the airtime that I had. I complained to my colleague about this. Later on the same day I landed in Colombo (21st of August), I realised that many Vodacom users had complaints about the same issue. I alerted Vodacom about this, on their Facebook page. I don't know how many times i tagged them on other people's complaints. However, until today i still...

Category : Telecommunications

(1) Replies

Country : South Africa

Registered faulty landline on 17/08/17. Said it would take three days as a technician had already identified the severed cable. Phoned every day, which takes 30 minutes at the very least out of my time. Each time I get told it has been reported and a technician is working on the problem it is now the 28/08/2017 and still the landline is down. We have not had internet during this period, my husband works from home, this has caused delays in emails as well as extra expense. Our security has...

Category : Telecommunications

(0) Replies

Country : South Africa

Registered faulty landline on 17/08/17. Said it would take three days as a technician had already identified the severed cable. Phoned every day, which takes 30 minutes at the very least out of my time. Each time I get told it has been reported and a technician is working on the problem it is now the 28/08/2017 and still the landline is down. We have not had internet during this period, my husband works from home, this has caused delays in emails as well as extra expense. Our security has...

Category : Telecommunications

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Country : South Africa

Got my phone in November had it send in 3 times already - Vodacom - The Grove - first the screen was freesing then the nmic was broken and then i could not hear the phone ring - now its goiing off by its self some times while i am on the phone it goes on speaker phone by itself - every time i have to travel from Bronkhorstspruit to Pretoria and have to wayt 2 weks for my phone

Category : Telecommunications

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Country : South Africa

I have had an unlimited contract with Telkom for the last 6 years. When I say unlimited I mean unlimited calls unlimited data(capped at 10gig) and unlimited SMS. On the 7th of July I went to upgrade my contract but I made it clear to the sales consultant that I want to keep my contract as is. Unlimited calls unlimited SMS and unlimited data. The sales consultant said the co tract I have is the contract I stay on it's basically just a new handset I am getting. After the upgrade I get a SMS...

Category : Telecommunications

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Country : South Africa

In march 2017, I upgraded my wives contract wit MNT. Every first of the month I would get a message that the allocation for the month is done, and then within a few hours I would get another message saying that I have exceeded my monthly usage of R2000.00 and the service would be suspended. My contract is for R300,00. I have lodged hundreds of queries regarding this, and have even contacted their legal department, and nobody can explain why this is happening. As soon as I loge a complaint,...

Category : Telecommunications

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Country : South Africa

Please assist, I have called Vodacom more than 20 times for assistance and still no one can come to my rescue. 1.On the 28 July 2017 I applied for Samsung Galaxy S8+4g Smartphone 64GB PLUS Free A3 choose Flexi 55 PM x 24 valued at R1320.00 ,Free Microsoft Office Valued at R899.00.Adding Samsung Dex Station and Keyboard at R2999.00 on R29 per month. I called 0821959 enquiring about deliver and I was told the order was canceled by error(Something to do with Incorrect Internal...

Category : Telecommunications

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Country : South Africa

Cell phone contract was renewed, approx. 8 months ago. The device I took is giving me endless problems. Keeps on rebooting, endless updates, chewing data. The device has been booked in 8 times at the Vodacom Care centre, between Lakeside Mall and East Gate. I received the device back on 20 August 2017. Glass protector has been removed. Different screws are holding it together. Gap between the front and back part of the phone. NOT waterproof anymore. I booked it in again at Lakeside mall....

Category : Telecommunications

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Country : South Africa

Ashley Swain: 021 9871280 How is it possible that everyone on this site delivers complaints but the companies being listed still ignore and continue business as usual??? blows my mind. I have been struggling with Telkom to maintain a 10mpb speed line to be constant????? I have had many speeds but not the speed I am paying money for which I am contracted to but can't cancel? Consumers have not rights

Category : Telecommunications

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Country : South Africa

I've upgraded 2 August 2017, with the assistance of a contract representative. I received my pro-rata data package 8 August 2017,The 21st August 2017 my pro-rata bundle went missing and were replaced with 10GB. Today 25 August 2017 I have not yet received the phone I have upgraded to. MTN refused to answer any of my calls regarding the device. I'm absolutely sure I'm going to be billed because I received the data packages. Please help because I don't know what to do anymore. MTN showed no...

Category : Telecommunications

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Country : South Africa

I have a business account with Vodacom, a telemarketer from Vodacom talked me into 5 Wifi-Routers which was not even clearly explained to me, I logged a complaint and Vodacom courier came to collect the Routers within the same week. However I am still being charged for this 5 Routers even if I don't have them! Countless phone calls & emails and all I get today is the matter is resolved (NOT) because clearly I am still paying!!! I am at my wits end. All my upcoming upgrades have been put on...

Category : Telecommunications

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Country : South Africa

I have using MTN Pay As You GO. Several times I bought 1 GB Data for 2 weeks but my data will be vanished with in two day. Just now i just bought Air Time for R84.00 on internet banking and when I logon R50 airtime was gone. Why are these service providers are doing this to us? When I call the service provider they are not helping me Can I please have mu AirTime bank

Category : Telecommunications

(1) Replies

Country : South Africa

In May 2018 i went to my local MTN bracnh in Worcester to change my banking details. After a few days of sending e-meils it was finaly changed. Or so i thought.Not using that number i did not notice that my contract has stopped working, not before i got n call from MTN on 22 Aug, that my account is behind and that i will be handed ofer to the debt collecters. On that same day i payed R831 to have my contract re-instated. 4 Days later, 25 Aug, nothing has happened and i am still not connected.

Category : Telecommunications

(0) Replies

Country : South Africa

I registered a fault with Telkom regarding my WIFI connection after waiting on the phone for 45 minutes. I was first cut off and had to wait on the phone for a further 30 minutes. I was advised that I may have a problem with my Hardware. they advised that they would arrange a call out and the cost would be in excess of R1200 if there was an issue with my router. I was not called back as promised and called again. Instructions were given to register my password as I was now on a "Guest"...

Category : Telecommunications

(0) Replies

Country : South Africa

Our phone & Internet has been down since 8/08/2017.My wife runs her business from this number (031-7002105) and she has already lost Clients. She is a Tax Practioner and cannot file returns or acess e-mails, which are all part of her daily functions,My fault number is 238CNK 090817. I have phoned 10217 every working day and I get a different story each time that I phone. I'm told that the cables were stolen, then I get told that they are still ordering the cables, we can't go on like this,...

Category : Telecommunications

(0) Replies

Country : South Africa

Communication and transparency between ITEC and our company, which holds an International platform communication around the world has been down for two days (2). We have been struggling and empty promises have been made when technicians are scheduled and supposed to come out they throw excuses and do not pitch up. When we call, a lot of red tape is thrown in the way and NO ONE can give us a direct answer. ITEC made promises of no down time, better services. They highly recommended that we...

Category : Telecommunications

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Country : South Africa

MTN has stated I have used just under a gig of data in the space of 2-3 days. this is impossible because periods where I have used my phone vigorously 500mb has lasted over 2 weeks. I have tried sorting it out with mtn and they either refuses to help me or send a breakdown of the data usage which is completely wrong because I watch my data usage and certainly don't use that much data. I want my data back and no support has been provided to resolve this matter.

Category : Telecommunications

(0) Replies

Country : South Africa

A contract was taken out in Feb 2016 for a Samsung Tab, in May 2016 the tab became problematic and was delivered to Cell C for repairs. When we called to collect the item we were informed that the item could not be found. From 2016 to current we have emailed called and several attempts to have the situation remedied suddenly when threatened with legal action and social media complaint the item was found. we are now told to collect the item. Have various consultants calling us with not a clue...

Category : Telecommunications

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Country : South Africa

company I worked for put my cell number on a contract with am agreement that should I resign they would just cancel the contract they had with vodacom but last month when I resigned vodacom is telling me that my number belongs to the company and I asked them how is that possible without me signing any document agreeing with such decision.so vodacom could not help me after more than 10 years being with them. The number is 0710865754. Should I take it to court?

Category : Telecommunications

(0) Replies

Country : South Africa

I was sold a new contract by Mondo on behalf of Vodacom, thinking it is on my current number, but a new contract on a new number was sold. After many visits to the store and phoning Vodacom, I final was informed to contact Mondo, they simply said, via Tweet Vodacom111 that I agreed to it and will not cancel the contract. I tried phoning and e-mailing Mondo, but no response as yet. Mondo on behalf of Telkom previously also bullied me into something I did not want and I still had to pay an...

Category : Telecommunications

(0) Replies

Country : South Africa

Never received the cellphone I signed for nor the contract I singed My account is being debited for a cellphone I never received I am now receiving calls and threads from their collections department as I have reversed the debit order that came off my account as I am literally paying for nothing. I have tried several times to call MTN and they tell me to call SAMA Mobile which is their franchise and when i call them their agents ask me which organisation im looking for, the minute i...

Category : Telecommunications

(0) Replies

Country : South Africa

I applied for a phone ( iPhone 7 plus gold 128gb with 1gb data plan) online via Telkom.co.za on the 18th of July 2017. A lady by the name of Zanele called me to process the order for me. On the 25th of July they debited R839 from my account and I still had not received the phone. On the 11th of August they delivered the phone around 3pm. When I opened it I realized that it's not the one I ordered they delivered a black phone instead of a gold one. 3:27pm I called them and spoke to...

Category : Telecommunications

(0) Replies

Country : South Africa

ITS FRUSTRATING DEALING WITH VODACOM ESPECIALLY IF THE CONSULTANT AT THE CEO'S OFFICE NOT WILLING TO LISTEN TO UNDERSTAND THE REASON FOR THE CALL AND WHAT IS FRASTRATING YOU AS A CLIENT, THEY WANT TO TELL YOU WHAT COULD BE THE REASON OF YOUR FRUSTRATION AND THEN TELL THAT, IF YOU DONT PAY I WILL BE LISTED/// TODAY IS THE 23/08/2017 AND STILL THE CONTRACT I TOOK IN JANUARY IS A NIGHTMARE WITH NO DEBIT ORDER GOING THROUGH, TODAY I WENT TO MAKE MANUAL PAYMENT AND AM BLOCKED I COULDNT BE...

Category : Telecommunications

(0) Replies

Country : South Africa

Vodacom can't get a simple debit order correct. After their store tell you they can't help you and only call centres can, I made a call to ask Vodacom to debit my new bank account for a contract. after not lodging it the debit they call me to tell me my account is in arrears. I gave them my account number again and still they haven't debited and send me numerous messages and emails to say my account is in arrears. There is no after sales service with simple debit order instructions. They are...

Category : Telecommunications

(0) Replies

Country : South Africa

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