Travel & Tourism Complaints

I bought a return ticket from Johannesburg>Port Elizabeth on the 8th of November 2017. The Trip was okay, however on rival in Port Elizabeth on Saturday 11th November 2017. I had to confirm with driver at what should I be at the station as it has 2 pick up Point. Cape Road by McDonald and at the Port Elizabeth Station in town. As I needed to be in Johannesburg on Monday the 13th November. When I asked the driver(Christopher) what time should I be at the station. He told me I need to be at the...

Category : Travel & Tourism

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Country : South Africa

1. Paid for a booking, within 5 hours of making the booking, as requested. 2. Had to phone 3 times in that time-period for an operator to assist with banking details. 3.I had to phone 3 times to receive a confirmation email of the booking. 4. I booked a double cabin for the matric cruise. One of the 2 boys cancelled after I payed the full price. 5. There is now an available berth. If I cancel,the boy that is left loses his place. 6. If I leave matters as is, we will pay almost R14...

Category : Travel & Tourism

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Country : South Africa

We bought bus tickets in October for the 2nd of November from Polokwane to Johannesburg and again from Pretoria to Polokwane for the 6th of November. On the day of the departure we went to Polokwane station and we were told that the bus has been cancelled without notifying us. then on the 6th of November we arrived at Bosman station Pretoria at 7am where we told that our bus will be leaving at 9am, then another man came to us telling us that the 9 o'clock bus has been cancelled again without...

Category : Travel & Tourism

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Country : South Africa

I have a dispute where by I had an agreement with the Hotel Express (Thabane-sales consultant) that I will be paying them a monthly payment of R 350 and to my suprise they debited an amount of R 4 265 of which it leaves me with no money and when I speak to Thabane's manager they tell me that I had agreed to straight budget and I am left with no money. as at now.

Category : Travel & Tourism

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Country : South Africa

I wanted to go to Pilanesberg this weekend and visit Sun city, so I arranged for accommodation at Amritz Private Lodge & B&B, I received an email confirming my booking yesterday 24/10/2017, with a request to pay a full 100% deposit amount which I paid in full within an hour of receiving confirmation. Without my knowledge a personal matter came up today, and I requested for cancellation of the booking and a refund, they denied my right to a refund, Evan though I informed the lodge 24 hours...

Category : Travel & Tourism

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Country : South Africa

yesterday I took a bus as usual to go to work, I paid the driver with a 10r note for which the fare 9r but, the driver didn't have change and I told him tomorrow I will pay 8r as he still has my 1r.When I got into the bus this morning the driver denied that he owed me and claimed my money is short even thou people in the bus reminded him that he really owes me 1r and forced me to get off the bus (even told me I can go report him and see where I will get with it). It is really sad to see that...

Category : Travel & Tourism

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Country : South Africa

Hi Just want to lay a complaint about platinum leisure, i have bought a 5 day holdiay Voucher woth them for R500-00 this year June 2017 so they took the money on 26 June 2017. I am giving my sister the holiday voucher as a honeymoon gift so they told me that i must book a month in advance id did my booking on the 3rd of October 2017 have been caller number 1 since today and still no response from them and my sister and her husband almost needs to go on honeymoon its the 5th november 2017....

Category : Travel & Tourism

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Country : South Africa

I bought a ticket for my mom on the 3/10 for the 5th departing from Queenstown to jhb ,got a ref nr 707865.On arrival she was then informed of the wrong date and was charged a penalty of R20 and R270 for new ticket.This was all done on the ref 707865 ,no new reference given. I went to park station and was assisted by Nonkululeko,she acknowledged that the cashier made a mistake as we never signed which is mandatory, she further told me the cashier in Queenstown was also suppose to call and...

Category : Travel & Tourism

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Country : South Africa

Putco route from Hillbrow to Eldorado Park bus no. 8121 6 October 2017. Driver did not follow designated route because she said the traffic is to heavy and the people waiting at the bus stops will make their own plans. She stated that Putco does not pay her enough and it is her bus and she will drive it as she pleased. She picked up 5 people in Braamfontein and 1 person in Booysens. When I try to lay a complain with Putco on 9 October 2017 I was sent from pillar to post until I realized Putco...

Category : Travel & Tourism

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Country : South Africa

Unreliable and unsafe I posted a review about taxify previously abd now I decided to post a review on Gautrain. First of all three men mugged me and took my laptop, phone and money. I was at the gautrain station parking at the time, there was a security guard there, when I asked him to help me he said " it looks like they ran that way, if you quick enough you will find them." I was so disapointed because I use the gautrain everyday and to have this security guard not assist me is very...

Category : Travel & Tourism

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Country : South Africa

Dollar Thrifty acted irregularly by making a purchase from my cheque card instead of holding the money as a deposit when I rented a car. I am having delays getting the money back, which was supposed to be in my account in time to cover debit orders. Now I have bouncing debits and I am charged R138 every time it is unsuccessful. Dollar Thrifty will not refund this money that is a negative in my account due to them. Why make a purchase with someone's card instead of making a hold is beyond my...

Category : Travel & Tourism

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Country : South Africa

First time user of Intercity Express DISASTER - Booked Port Shepstone to Amamzimtoti 26 Sept at 7:45Hrs to get connecting transport to Roodepoort Gauteng. Waited at LSC motors Port Shepstone from 7:15Hr. Bus not on time. I called Help desk 0871501895 and spoke to Jabulile and NHlanhla. A total of 5 Cell phone calls all took my no and promised to call back. I was told the bus is late. In meantime an sums from +27820072512 said Bus is late. All other busses stopping I asked am I on your list...

Category : Travel & Tourism

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Country : South Africa

This is my second time taking a bus from germiston to polokwane and i must say i am not impressed at all first of all we chznge buses 2 to 3 times before we reach our destination and today its roaches,the reason i take a bus is to have a comfortable trip but how is it comfortable if things are crawling on ur legs and ur even afraid to lean on the window cos something will gwt in ur ears?thus is really getting out of hand please do something about it

Category : Travel & Tourism

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Country : South Africa

Company cost us over $33,000 us dollars. They broke out contract in 2 ways. First, we were to pay 50% of the trip $13,132.50 and then they changed the 2nd payment to $15,781.50 without explanation. When questioned about the change, Mr. Christopher Van Herk became angry and said he was canceling the trip. I asked him not to. When I did not hear from him, I asked for our money back. No response until March (our trip was scheduled for April) when he emailed conformation of airline tickets...

Category : Travel & Tourism

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Country : South Africa

I went to Bulawayo on the 21st September by Greyhound boarded in Johannesburg. Trip was fine until the normal delay at the border which I do not hold the bus accountable for (But the drivers need to wake up there and be proactive in order to get across quicker) save to say we arrived in Bulawayo at 13:00hr instead of the 09:30hrs sold on the ticket... As I had booked a return ticket, I boarded Greyhound again on the Sunday, 24th September. Now that trip was just horrible, starting off I...

Category : Travel & Tourism

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Country : South Africa

I have purchased a bus ticket for my dad, from Durban on the 6th of September 2017, Due to my dad being admitted he was unable to travel, I called the bus service and was later told, to submit a refund form. I completed the form and submitted with my banking details. I was advised it takes 7 days to refund, I am always following up with the bus company, 18days later and still no response. Kindly Action this complaint...

Category : Travel & Tourism

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Country : South Africa

If you have also been conned by these evil people you will discover that this outfit is geared in every aspect to tell you lies and to prevent you getting your money back or having the contract cancelled in accordance with the Consumer Protection Act. They are totally in breach of the Consumer Protection Act by claimimg that clause 18.1 and 18.2 are more important than the Act. They only want your money just like any petty thief. They will even refer you to the NCC who have been totally...

Category : Travel & Tourism

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Country : South Africa

WHY ARE THE BUSES ALWAYS LATE? ESPECIALLY BUSES FROM JOHANNESBURG TO BUSHBUCKRIGDE. THEY ARE NEVER ON TIME. WHY BOTHER WRITING DEPARTURE TIME IF IT WILL NEVER ARRIVE ON TIME.

Category : Travel & Tourism

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Country : South Africa

I was planning to go to Kilimanjaro last year, and I got the sponsorship for the Flights, that was paid to Adventure Works Africa. I unfortunately hurt my ankle, and could not go at the time that I had planned to go. They offered to return the money, but I told Kobus that he must keep it, as I will still travel with Adventure Works Africa when ever I was ready to. This year when I called him to say I am ready to go, he said his company has absorbed the money and he wont pay me back. I...

Category : Travel & Tourism

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Country : South Africa

I'm travelling from Durban to Johannesburg via translux it's the first time but I'm having the worst travel experience, the bus is damn hot the aircons are not working and worse the toilets are not functioning mind you we are travelling for so many hours

Category : Travel & Tourism

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Country : South Africa

Hello Peter, I recently made a booking to Garden Court South Beach through Booking.com. My booking was for a family holiday in Durban for end of September 2017, and they confirmed and I was given an agent and the account to make a deposit, which I did. After that, I emailed them my proof of payment but they stopped replying to my emails. After calling the company, they I was informed by Booking.com that the they no longer work with the Hotel. I requested my money back but they are refusing...

Category : Travel & Tourism

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Country : South Africa

My daughter is using Putco bus to travel to school, her regular bus driver is on leave. Now the problem is that the other driver is picking and drop them off at Dobsonville putco depot and they are force to cross the main road during the pick hour in the morning. 1.My fear they are very young to cross that road during that time, because Putco is exposing them to danger. 2. I called Dobsonville Putco operations Manager about this problem and to my suprise is not even aware about this problem...

Category : Travel & Tourism

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Country : South Africa

i booked a car from OR Tambo airport avis on the 7th of august kia picanto. i returned it on the same day at witbank avis with full tank. i called them back to check how much i was billed response was +-R1700 to be paid in 7 working days. i have not received my money back as yet.

Category : Travel & Tourism

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Country : South Africa

I initially thought people were just being too much when complaining about the service at translux. Until last week and this week. I have never seen a bus that is 3hrs late to its destination without a proper explanation! What makes things worse, are the hooligan drivers(not all of them) who has not respect for the passengers. Today my bus departure time was at 16h45, according to translux 's rule one has to be by the station 30mins before at 16h15! The bus only arrived at 17h30 which...

Category : Travel & Tourism

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Country : South Africa

Bad service ever... We booked accommodation for weekend away and few days after she told us that he cancelled our booking 4 other people that booked after us as they have long stay,she has to refund us now she took forever, she sent money and was short.She did nt even show that she was sorry for what she did to us

Category : Travel & Tourism

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Country : South Africa

Took a bus in PTA ,Left at 8.30pm.Bus got STUCK in just an hour in the middle of nowhere,not even safe,it is very cold and we were promises another bus will be come in an hour,it is 3+ hours still no bus and no communication.I took this bus as I have to be in Durban early morning,at this rate I will not make it.This is unacceptable,BAD SERVICE at it's best.Driver said there are people on standby ,it is clear that is not true.I am very disappointed

Category : Travel & Tourism

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Country : South Africa

I returned the car on the 3 rd of August even now not yet received my money. I called Avis call centre they informed me that account is not closed yet they transferred me to east London airport and talking to them they informed me they are going to call Avis in vincent for clarity and they will call me back after two day without a call I called Avis Vincent they told me they are going to call Avis at East London airport to close my account on the 21 st I called again Avis call centre to find...

Category : Travel & Tourism

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Country : South Africa

Hello Peter Kindly assist me, I don’t no if you will be able to help me but I believe you will. on the 16 August around early hours in the morning I used your services with my friends and I experience some problems. I still have not received any help or response till today. I gave the Uber driver my phone to charge it for me and on my cut off trip I forgot to take it, the very same day I tried to contact him to meet elsewhere to get my phone he told me he doesn’t know about my phone....

Category : Travel & Tourism

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Country : South Africa

Sent letters cancelling our contract after 2days of signing up but to date have not received our deposit paid via credit card or a cancellation letter.

Category : Travel & Tourism

(0) Replies

Country : South Africa

Morning am travelling from jhb to cpt on one of the intercape buses and we have been lost for about 2hours nobody say anything. Spoke to an agent at the call centre who wasn't useful at all. My question is how can I company like intercape not know the route too take or alternative routes? Secondly we last had a stop since 3am with only one emergency toilet.on bus what are we too do. This is my first and last time using your buses thank you for the inconvenience. And hope to make it too...

Category : Travel & Tourism

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Country : South Africa

On the 09 of August 2017 my family boarded the intercape bus at 1600hrs from bulawayo to Johannesburg meant to arrive at 0800hrs. The journey was great the first part until after we had cleared the border. The bus stopped in louis trichardt just after midnight and at that time most passengers were asleep as well as my kids. At about 0400hrs the bus had not moved from the same spot and they was no explanation from the drivers why this was. We had to go outside the bus to only see the...

Category : Travel & Tourism

(1) Replies

Country : South Africa

On the 9th of August a specific vehicle was booked with Hertz at Cape Town International and the assistant had me holding for approximately 15min trying to get her "manager" on the line to confirm vehicle. I asked for confirmation that the specific car will be available and was promised such over and over. Needless to say when the vehicle as per Confirmation Nr 11J71Q had to be given on Sunday 14th August there was not a vehicle available. After a 2 hour search from one rental company to...

Category : Travel & Tourism

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Country : South Africa

Intercity express! I waited for 1hour in kimberly information center for the bus that was suppose to leave at 06h15.the bus came at 7h15 no comunication from intercity express i had to call them 3 times. I wrote on their website still now nothing has happened. I was late for my meeting in pretoria because ofthis.

Category : Travel & Tourism

(1) Replies

Country : South Africa

We enquired about accomodation in Uitenhage. Received details of accomodation -photos . Paid Deposit of R3000.00 Early March We subsquently found the accomodation offered is 23 kms furtherb in PE We wanted to cancel immediately as the scheduled event is only in September2017. Refused refund unless place is hired by someone else. Group of elderly ladies where can we go for help

Category : Travel & Tourism

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Country : South Africa

VACATION HUB IS THE BIGGEST SCAMMING TRAVEL AGENCY IN SOUTH AFRICA. THEY HAVE LIED TO US ABOUT THE VOUCHERS WE RECEIVED AND THEY ARE NOW REFUSING TO GIVE US OUR MONEY AMOUNTING TO R5649.00 AND TO CANCEL OUR CONTRACT THAT IS ONLY ONE DAY OLD. DONT EVER SIGN UP WITH THESE BIG SCAMMERS....THEY ARE FUCKEN CROOKS.

Category : Travel & Tourism

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Country : South Africa

Pay more and still not being dropped off at my destination. Uber drivers has to be able to see where client is going and decide if they want to accept or decline before reaching the client. I had to pay for cancellation and for another uber driver to drop me off more than a block of my destination due to the uber taxi problem. I pay for my destination and expect if they drop me off how far that my trip should be cheaper. In most cases more expensive. I use uber every afternoon and...

Category : Travel & Tourism

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Country : South Africa

I have been experiencing poor service from City to City for as long i can remember i guess it continues being bad and worse every time because no one complains or we dont complain enough. City to City for routes Pretoria to Bushbuckridge especially on school holidays the buses never come on time and when the bus finally comes people will be shaving and pushing to get space kids get stepped on and cry which is painful for parents experience. The reason people push each other because City To...

Category : Travel & Tourism

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Country : South Africa

Be very careful when renting a car with Avis/Budget. They may charge you afterwards for damages which was not caused by you. Check everything carefully when leaving and when back. Let them sign. You have no defense against them. Go to a place with the car where there is better light. They use the dim light to conceal previous damages. Scrutenise everything, including spare wheel, jack, spanners, etc. Do not forget about the tyres and rims. Be careful, your belongings may be stolen. You may...

Category : Travel & Tourism

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Country : South Africa

I get told I have won two free holidays and when I go to talk show get forced to sign up R30000-00 later and no results Trying to cancel contract but no reply to any of my messages

Category : Travel & Tourism

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Country : South Africa

I used a taxify cab and accidently forget my phone it rang till it was switched off tried getting hold of them could not their service is horrible I truly dispise them

Category : Travel & Tourism

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Country : South Africa

Drakansville and Alpine Heath Massage Salon run by the same individual. Booked an appointed explicitly asked if therapists are experienced and was confirmed. Had full body Hot Stone for 1hour however 30 min was used only on shoulder and back without the stones, Stones were NOT heated up and ready for use. When the stones were eventually heated up it was cooled by running water hence no idea as to what the temperature of the stones were. All this done during my paid one hour of treatment....

Category : Travel & Tourism

(1) Replies

Country : South Africa

I went Queenstown Shell Station to inquire about the rental of a trailer. The lady that assisted me gave me wrong information on how to rent the trailer she said I should bring driver's license and a proof of address only to be able to hire a trailer for a one way hire. Travelled all the way to Johannesburg Kempton Park on my arrival there on Saturday 06-05-2017 only to find out that I cant hire without a pre-booking that was suppose to be done in Queenstown. I phone the Queenstown Shell...

Category : Travel & Tourism

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Country : South Africa

My voertuig was gestamp.My versekering het vir my 'n voertuig by Hertz Hatfield tak gehuur.Ek moes 'n deposito van R1200 betaal toe ek die voertuig gaan afhaal het. Ek het die voertuig vir ongeveer 'n week en 'n half gery. Toe ek die voertuig terug vat het ek aan die mense gemeld dat ek nie brandstof ingegooi het nie want ek sien nie die nut dat ek moet brandstof ingooii nie en dan betaal julle my weer my deposito terug nie. Na ongeveer 'n dag het ek gemerk dat daar 'n bedrag van R987 van...

Category : Travel & Tourism

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Country : South Africa

This taxi driver driving a Nissan imphendulo with registration FG54DG GP is so rude and does not take passengers lives serious. He us driving and texting and when contracted by one of the passengers he became rude and insulting the passenger. Thats after nearly humping a cyclist.Young as he is respect is important. Taxi owners please teach your drivers who pay their salaries. Taxi drivers are so bad. I know its not all of them.

Category : Travel & Tourism

(0) Replies

Country : South Africa

paid in Full for a long weekend away(April 27t), pictures on the website was the total opposite of the place, we only stayed one night, as during the night we could not sleep there were frogs, lizards jumping all over my kids and I there were holes in the couches with Rats living in there, place was a total nightmare ant infestation , we checked out the next morning the owner was not available left all our details with the admin person, sent a few emails made phone calls till date no refund...

Category : Travel & Tourism

(0) Replies

Country : South Africa

A seemingly beautiful rental holiday home, but do you want to take the risk? I had booked a fully paid and confirmed holiday at Break-Away, two months in advance. Less than 24 hours before my arrival I was told that there had been a double booking by the owner and that the home was no longer available. As per airbnb policy I got a full refund but this did not compensate for the cost of our flights, the inconvenience of finding last minute accommodation for a family of 7 and most...

Category : Travel & Tourism

(0) Replies

Country : South Africa

I am an avid airbnb promoter but after my most recent experience I will think long and hard before I make use of their services again. After fully paying for a rental home, with confirmation from both airbnb and the host, two months in advance, my booking was cancelled less than 24 hours before arrival. The only explanation was that the owner had double booked and an apology from airbnb and the host. Of course as per airbnb policy I will be getting a full refund but does this compensate...

Category : Travel & Tourism

(2) Replies

Country : South Africa

Africa People Move has left 15 customers stranded,we bought tickets from Johannesburg to Durban and back, and when when we were supposed to leave durban to Johannesburg we were told that the are no buses that leave at 10:30 to johannesburg amd our tickets clearly show that we are supposed to leave at 10:30. They organised an intercape bus to leave us at pietermarizburg and now we are in pietermarizburg and have no idea if the is a bus coming to fetch us and what time will the bus arrive,no 1...

Category : Travel & Tourism

(1) Replies

Country : South Africa

This bus is forever late,this is not happening for the first.My old aunt,71 years,is supposed to board at 11:15 to Durban.We are told the bus will be one hour late. In February this year my uncle and aunt were on the way to Pietersburg using the same Greyhound,the bus was suppose to leave at 8:00 but it was four hours late. Why on earth are we subjected to bad service by this company?Will not do Greyhound ever in my life,they don't care for us,as if we travel for free. Very...

Category : Travel & Tourism

(1) Replies

Country : South Africa

Uber has left me feeling utterly frustrated, defeated and stonewalled. There are no contact details anywhere on the World Wide Web to get hold of a human being! I made a booking with Uber and was waiting for the driver to pick me up for transportation from my home to the airport for an international flight to Zanzibar. Almost an hour after the pick up time I had booked for (already late), I received a text message from Uber stating "Your car has a small mapping device on the roof. No...

Category : Travel & Tourism

(4) Replies

Country : South Africa