Travel & Tourism Complaints

Every night there is suppose to be a 5:30 bus from town to Atlantis - every night that bus is late tonight it arrive @ 18:05 but no 1 cares that passengers have already paid their fare in advance least of all the golden arrow officials so stand around without controlling their drivers and busses they just say its due to traffic - I understand that but when this happen every night to have to have a contingency plan in place what pisses my off is the fact that the 18:00 buss arrives at d depot...

Category : Travel & Tourism

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Country : South Africa

I rented a vehicle from Avis Cape Town Air port from 8-15 March 2017. I returned the vehicle in the same condition as received on 15 March 2017.The vehicle was inspected by an official from Avis and found correct my wife and I were witnesses. Six and a half hours later I received a call from Avis accusing me of driving over culverts and potholes in Cape Ton Cape Town and that the hubcap is missing and the tyre cut. A day later I receive a voice message that the hubcap was cracked. I disputed...

Category : Travel & Tourism

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Country : South Africa

DMJ bus left Butterworth at 13:00 and arrived in Cofimvaba at 14:11 and bus driver informed passengers should wait for a bus from Umtata which would arrive at 15:30. People are still stranded in a hot bus parked on a roadside in Cofimvaba. Service at Dmj sucks they treat people like shit.

Category : Travel & Tourism

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Country : South Africa

I had a bad service by the intercape bus company. They left me stranded at the Pretoria bus station, they changed the bus number and when I called them they told me that I had forfeited my ticket and in case I still intended on traveling I had to purchase another ticket. I told them I spent the night in the cold, hungry and wet, but they forced me to pay R90 after they had found out that it was their fault because they changed the bus without informing all the passengers. furthermore, I told...

Category : Travel & Tourism

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Country : South Africa

Today, 13/03/2017 our train suddenly stopped a kilometre or 2 after the Midrand Station. We sat for 40 minutes there without any proper explanation but the normal "we experience technical difficulty". Then all power just went out, the lights, the air ventilator ect. The driver opened with a special key, about three slitted windows per huge compartment. Not nearly enough ventilation for the amount of people stuck in the crowded train. After what seemed like an eternity, the train driver...

Category : Travel & Tourism

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Country : South Africa

I wend to Durban from Thursday 09 Feb 2017 I booked my car in at Air_O_car Carpark for the wekend. Upon arrival at the Airport Jimmy was assisting us. We check the car for scratches, all our possession. He check the petrol and we both wrote down the km that was at the time 42174 Jimmy was nice and very friendly. On our return a tall guy just came gave us the key. We ask why the car was not clean he said there were no time I said let go thru the car he said he need to go everything was fine....

Category : Travel & Tourism

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Country : South Africa

We were looking forward to a nice weekend. But was very disappointed in Forever resort Badplaas.. • Reception was poor ,not feeling welcome and the one person were rude when I questioned -We booked a caravan stand for the weekend ( on the booking/invoice it stated that CARAVAN & CAMPING SITES ACCOMMODATING UP TO 8 PEOPLE PER SITE. FULL ABLUTIONS FACILITIES ARE AVAILABLE. NEAR) Nothing was said about additional cost per person for using the facilities ( to get the wrist band you have...

Category : Travel & Tourism

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Country : South Africa

I made 5 PHONE calls to book this chalet sent over 6 emails to this guy Franco to book the chalet in hibberdene he never replied to 1 message because I'm a non white and it so happened that I had to pass hibberdene on my way from Margate were I stopped and approached this idiot and swore him on his face. He had nothing to say because he knows he's Racist. Something must be done to racist people. I won't tolerate racism.

Category : Travel & Tourism

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Country : South Africa

booking online Durban to cape town there was an error repeated twice. I was referred to mango IT who took 3 days to make a promised 24 report by which time we had lost accommodation booking in cape town. we then had to pay almost R800 to rebook tickets which they had messed up. I have been ringing mango customer care number for weeks and cannot get through. they do not answer emails. am feeling really upset and disgruntled. if they want our business they must offer better service....

Category : Travel & Tourism

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Country : South Africa

Dear Peter I booked a weekend away to Wild coast sun from 17 to 19 Feb, when we arrive they couldn't find our bookings but that was sorted after 2 hours of waiting. The following morning we woke up earlier because there were people digging in front our door, I opened the door ask them how long are they going to be working and their response was that they will work there whole Saturday, I closed the door and called the reception and reported that I cannot have people digging as my son...

Category : Travel & Tourism

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Country : South Africa

On the 07/02/2017, i bonded a bus of Eldo coaches in Johannesburg at 13:00 heading to Cape town, with my 2 kids age 2 yrs and 1 yrs, and husband. We were seated in the midde back and the bus was full ... so full that the 1 of the driver was sitting on the passage front.. while on the road the driver turn off the aircon.. apparentlly people in the front were complaining its close.. now imagine, the bus is so full, with people and children and there are no window to open.. it was getting so...

Category : Travel & Tourism

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Country : South Africa

Most terrible place I've ever stayed. Dirty linen which were not replaced since the previous people left, Room stank. Bed lamps not working, plug loosen from wall and not working,mattresses old and worn out.Needless to say anything about the cups,pots to prepare food. No instructions how to use the gas stove.No bath mat in front of shower. Only placed one the next day. The tariff R400,only for sleep,breakfast not included....in such a horrible place? This is ridiculous Booked for two nights...

Category : Travel & Tourism

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Country : South Africa

In February last year I went to the Flight Centre Travel Expo and bought a holiday and flights at the show and was automatically entered into a draw for the grand prize. A few weeks later I was surprised but extremely excited to be the winner of Flight Centre Expo’s Grand Prize - a 7 nights all inclusive ski trip to Val Thorens France! They gave me the name of the consultant at Club Med and it took me several days and many phone calls to get him to acknowledge that he was indeed the person...

Category : Travel & Tourism

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Country : South Africa

I had bought a ticket to travel with city to city bus from king Williams town to Cape Town , the bus times were 14:45 nod departure time was 06:30 at Cape Town marine on the 6/02/2017 but this bus was late with 45min, there was no apologies nd it broke down at Graham's town ,we stood there for 2:half hours nothing comes from the bus drivers mouth and know we are still in the bus passing groomer schuur hospital at 9:45 the bus is extremely beyond late this is the worst company , the...

Category : Travel & Tourism

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Country : South Africa

I contacted Zannette Boom - a director at Centurion Travel - with all my requirements for my travel arrangements. The response was that she would get back to me. After repeated emails over the period of almost a week, there was still nothing but silence. I was blatantly ignored. The competing agency I went to found my tickets in less than 24 hours.

Category : Travel & Tourism

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Country : South Africa

I booked a place for weekend away through Airbnb in January 23rd, 2017 and paid R503.00, the booking got cancelled by the host few hours after i made the payment. Airbnb gave me an option whether to book another place or request for refund, and i requested for a refund. I am still waiting for to get my money back, the below is the email i received from Airbnb:

Category : Travel & Tourism

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Country : South Africa

Good Day TRUST YOU ARE DOING GREAT. RESPONSIBLE INDIVIDUALS: VIOLET MAHOA - BRAAMFONTEIN MANAGER 3 COMPLAINTS IN ONE 1. On the 11th of October 2016, First Car Rental Debited my Account for about R8500 for an Extension that i never requested, and no communique and they just assumed and WENT ON TO DO IT. WHEN I ENQUIRED ABOUT THEY TOLD ME IT WAS A MISTAKE AND THEY TRIED GETTING HOLD OF ME, A LOT OF EXCUSES. VIOLET MAHOA was responsible for the Negligence....

Category : Travel & Tourism

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Country : South Africa

Contacted Cruise About over two weeks ago to get quotes and booking information. We still do not have all the information we initially requested, prices have increased and availability decreased. I can not get hold of MSC to escalate the enquiry and still waiting on a quote from them directly. We are now in a position were our guests may not have enough time to book and pay for the cruise in April because we can't get our invitations out because we can't get confirmation of details. VERY...

Category : Travel & Tourism

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Country : South Africa

I hired a vehicle from Avis in vereeniging for a month was inspected before i could take it, after the inspection there was some small damages on the vehicle in the front windscreen and fring bumber cover then I took the vehicle. When I returned the vehicle a month later, the lady who was receiving is told me that there is some problems with the paint in the front, which was the same areas that was noted and identified when I took the car initially. I explained to her that i found the vehicle...

Category : Travel & Tourism

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Country : South Africa

We had traveled to Durban for a funeral, and did not expect the extremely discourteous service we received from Hertz, Durban airport branch. We had booked a car through this company and gone through all the correct procedures, but they had not taken the time to check all details with us prior to our arrival, we were thus refused access to car hire. Although the fault lay with the company, we were flatly refused any assistance and were totally ignored. Any attempts to try and sort out the...

Category : Travel & Tourism

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Country : South Africa

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