Travel & Tourism Complaints

During late April this year my husband was approached by VHI and told that we won an overseas holiday and we need to go and claim our price at a hotel in Kempton Park. We were very sceptical about this and asked them numerous times if this is timeshare which they denied. We were tempted into a presentation and made a lot of promises. One of these were that they will sell our mid-week break points from Holiday Club on our behalf which will give us a good monthly income. Together with that they...

Category : Travel & Tourism

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Country : South Africa

in April 2018 I purchase bus tickets to Durban from JHB, My husband had a docotor's appointment due to a shooting. There was a strike going on at the time and we had to then re-book with another bus services due to APM not in service during that time. I have emailed them on numberous occasions for our refund and to date this has not been re-inbursed. Sure;y it does not take 5-6 months to process a refund to a client.

Category : Travel & Tourism

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Country : South Africa

Im on Telkom Mobile contract. I cant receive or make calls. for the past two months I've been receiving my 500 mega bites on the 1st, but it depletes as soon as I receive it. I cant buy airtime, because it doesn't last at all. Ive been calling 180, and also went to the outlet. there seem to be no problem with my phone. so, basically, im carrying a phone that's not working. But, the one thing that is working fine is the debit order deducted religiously on the 15th. im beginning to think that...

Category : Travel & Tourism

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Country : South Africa

On Thursday the 28th September 2018 at about 22:00, Taxify was requested to collect a parcel and deliver in Sunninghill. The parcel was collected but never arrived and yet the trip amount was deducted from my bank account. I called the drive - Zaid and he told me he is not DHL so he is not responsible for parcels and he dropped the call on me. I tried communicating with Taxify and no response, This is very bad service and the fact that there is no call centre makes this even more of a...

Category : Travel & Tourism

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Country : South Africa

Agoda https://www.agoda.com for the mismanagement of my booking: The agency failed to amend an incorrect booking made by them to a hotel that I was interested in occupying. I tried to call and raise the concern but their "customer care" line only consists of a voice prompt that eventually hangs up on you. They have already deducted my money and I am now only in contact with them via the hotel acting as the middleman. They provide no other alternative for us to contact them on and it...

Category : Travel & Tourism

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Country : South Africa

I booked a bus from butterworth to Pretoria for Sunday 16 September but i got a lift back to pretoria so I asked my brother on Saterday to go to Bosman station to cancel my ticket but he was told that they cannot cancel the ticket, he needs to call the call centre on ********** 282/ ********** 056. I called those number almost the whole day on Saterday and Sunday but the was no answer. I sent mails to ********** and the mails were no delivered. I called the call centre again on monday...

Category : Travel & Tourism

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Country : South Africa

struggling the whole day to rectify my details on my MSC booking.started calling at 11:40 no1: he did not listen to provide any help he sent a mail to order packages prior, which was 1 of 3 questions! Hu?? No2: she also sent me email to correct my personal info! Hu???N03: 14H46 call duration 9:57= after explaining that my passport details need to be on my booking-he said he changed my names after spelling it to him. Then came my surname which he could not understand the spaces nor my...

Category : Travel & Tourism

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Country : South Africa

I made a flight booking on 29th August 2018 from East London to Johannesburg ( return flight), online. I received a booking reference number TB05240254, with an option of making payment at any PEP Store. The PEP Store reference number 11451861520190518931. I made the payment of R3,048.72 at PEP on 30th August. My booking was then cancelled because the fine print stated that the payment had to be made the same day as the booking (29th). An additional amount of R230.00 had to be paid because of...

Category : Travel & Tourism

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Country : South Africa

booked through Flight Centre for a vacation trip to Bali Indonesia. On arrival on (26 July), myself and my mother who is 81 spent the night at Bali Nguri Rai Airport. Because Buffalo Tours did not expect us, but expected us on the 27th July not on the 26th July on the day in which we arrived in Bali. Because there were no transfer’s person, I personally approached a gentleman wearing BT uniform who made calls to his boss informing her about our arrival. We spent even more than 24 hours...

Category : Travel & Tourism

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Country : South Africa

I'm travelling between elim and Garankuwa with city to city on 31/07/2018,This bus its have broke window which bellowing wind inside bus all over a bus and bus it's self its old

Category : Travel & Tourism

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Country : South Africa

I bought ticket for eagler liner on sunday i was going to use the ticket Monday by 13: 00 from jhb to cape town i wait for 6 hours at Johannesburg park station eagler liner didn't come they send TOOTS COACHES instead of eagle liner the condition of the is not good its cold inside there's no heater i reach cape town late eagle liner service is poor you can call me 0710733765 i have taken number for 5 people on the bus for witnesses

Category : Travel & Tourism

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Country : South Africa

GOOD DAY ON THE 07/07/2018 I BOOKED A TRAVELLING TICKET TO AT CHECKERS STORES IN GRAHAMSTOWN TO TRAVEL TO MTHATHA ON THE 9TH JULY AT 19:15. I WAITED TILL 11:PM AT NIGHT FOR THE BUS IT NEVER ARRIVED. I PHONED THEIR CALL CENTRE NUMBER 0861 589 282/ 011 774 3333 THE CALLS WERE DIVERTED AND FORWARDED. I TRIED 011 774 8304/0861 589 282. NO RESPONCE I HAD TO CLIMB ON TO THE NEXT BUS THE MORNING. NO COMMUNICATION WHAT SO EVER FROM THE COMPANY TO TELL US THERE WOULD BE A DELAY. I ONLY FOUND OUT FROM...

Category : Travel & Tourism

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Country : South Africa

I was booked to travel from Nelspruit to Joburg and was shocked at the service received.Firstly I was called and told that the bus is leaving at 11 instead of 12-10.I made it a point to be in time.We were then told half way along the road to change buses,guess what we about 10 other people standing and waiting for close to two hours cause there was no space available in the other threee busses which the drivers referred us too.After two hours we could eventually get space in another...

Category : Travel & Tourism

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Country : South Africa

Greetings kindly assists i have been trying to get assistance regarding the incident that occurred on Sunday 1 July 2018, I paid the requested amount and driver told the passenger that i was with in my absence another R30:00 on top of what was given to him. i regard this as dishonesty and really not professional.I did try to contact the driver on the day in question he did not reply but two days after he text me disputing everything.

Category : Travel & Tourism

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Country : South Africa

On the 14/06/18 I took a greyhound bus to Johannesburg and the service that i got from there it was terrible. The bus had a broken aircondiction and the water was licking, it came under our seats and I didn't notice it after I had my socks wet.when I checked my backpack it all wet including my documents that were inside. When I told the lady from greyhound she told me that she can't do anything with a broken air condition. She had an attitude towards the customers. Secondly on the 19/06/18 I...

Category : Travel & Tourism

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Country : South Africa

Bad service from amp only late 5min they leave u and they dnt even call their client an rob you all ur money no refund they will tell you after an hour your ticket expired.Their stuff is so unprofessional,if I see me in that bus again I dnt care even if it's cheaper.

Category : Travel & Tourism

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Country : South Africa

I will never ever board on translux bus again. Yesterday the 29/05/29 I was supposed to be in a bus from East London leaving at 22:00 round about 19:00 they called me to say that the bus was delayed with 2 hours and I told the guy who called me that there is no way that I was going to leave at 00:00 because I have to be at work tomorrow morning and then he said to me that He will call me back shortly and that was the first and the last time to receive the call. I then went to the windmill bus...

Category : Travel & Tourism

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Country : South Africa

I had no feed back for 6 weeks after submitting my application through them and was so stressed when we eventually received the visa 3 days before departure when I had started the process more than 3 months before departure

Category : Travel & Tourism

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Country : South Africa

I booked a return ticket to travel to EC last week,your services were cancelled due to bus strikes which was a good decision for all. I traveled to EC anyway because I needed to.I am very disappointed on how you are dealing with the matter.Giving out vouchers that are only valid for 2 months will not do any justice .I only travel to EC once a year or in a space of 2 years and that simple means that by accepting your voucher I am just saying to you continue making money out of the poor....

Category : Travel & Tourism

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Country : South Africa

I just want to know how does refuelling of a car that drove 350km and etoll for 3 tollstations cost R1900!!!! I will never ever ever rent a car from Europcar ever again. I will never ever ever refer this place to anyone in my whole entire life. One day!!! I rented it via my car insurance for one day paid the deposit of R1500 out of my own pocket and still!!!! I receive no deposit back and still owe them R473.00. Do not rent from Europcar SA.

Category : Travel & Tourism

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Country : South Africa

Paid for car hire at booking in SA. Then charged R3307.06, R1616.84 and R646.54. Have sent numerous emails and phone calls. But no explanation. Car returned with full tank and inspected.

Category : Travel & Tourism

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Country : South Africa

I have sent numerous emails and telephone calls querying charges to my credit card and have not received a explanation. Paid for car hire in SA then charged R3307.06, R1616.84 and R646.54. Car returned with full tank of petrol and inspected.

Category : Travel & Tourism

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Country : South Africa

Just want to lodge a complaint against the service and horified time I had on my last travel with Translux bus service. I traveled from Welkom to Centurion firstly the bus was delayed 6 hours without anybody keeping us informed, secondly they removed my suitcase from the compartment and left it at park station Johannesburg where I had to make a plan at my own cost to go and fetch it and where I am to found R1000 stolen from my suitcase, thirdly they missed my drop off point at ultra city...

Category : Travel & Tourism

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Country : South Africa

Good Day I bought a ticket of a bus with Greyhound on 2018/03/31 and cancel ticket same day due to personal reasons Now Ticket its cancelled got reference number for cancellation , went to Pretoria Station to get my refund , assistant by white lady telling me they company don't do refunds however I did cancellation and also there's information stating how to go about to cancel ticket on their pamphlet but the lady refuse to help me and ignore me talking to her Called the customer...

Category : Travel & Tourism

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Country : South Africa

Complaint agains Bookings.com & Protea Hotel Marriot Durban Umhlanga. MISREPRESENTATION!!! Please see the info on my booking convermation: Sea View.... Elegant spacious room with small kitchenenette with a microwave... Pool deck... Now here is the deal, It's Valentine's day and you book a weekend away for you and your wife and expect to get the above as per the booking confermation document.... You get a room with a constuction site in your face... Working the hole weekend with...

Category : Travel & Tourism

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Country : South Africa

This was posted by Liesl Munro on facebook: Sunday 11 March 2018 13:50 Schoemanskloof, Mpumalanga. This is beyond comprehension! This driver should be fired on the spot and his license revoked! Idiots like him that take innocent lives! Reg: YWP592GP

Category : Travel & Tourism

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Country : South Africa

After 5 hours of ďriving in a 13 hours trip, the driver just decided to pull over the side of the road and just fall asleep for nearly 4 hours. We were heading to Mthatha from Johannesburg on the 3rd March 2018 and the driver wouldn't wake up no matter how much we tried. This bus might be affordable but its service and maintenance are trash. If you're fortunate to read this before you buy their tickets,DON'T. You won't like anything about it

Category : Travel & Tourism

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Country : South Africa

I was sxheduled to take a shuttle from Carletonville N12 to Jhb with a connecting shuttle with a nother bus service from Jhb to Phalaborwa. Eldo Coaches bua was delayed for 5 hours which meant I missed the schuttle. I had to go home and reschedule for the following day paying a 50 rand levy on my ticket on City Liner. I phoned Eldo Coaches and asked them to return my money on my unused ticket because I needed the bus in the morning not 5 hours late and will not use them the following day due...

Category : Travel & Tourism

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Country : South Africa

I HAVE BECOME A MEMBER OF VHI IN SEPTEMBER 2017 AND WAS GIVEN AN TRAVEL VOUCHER SA WWW.TRAVEL-VOUCHER.CO.ZA. SINCE LAST YEAR I TRIED TO CLAIM THE FREE HOLIDAY AS STATED ON THE VOUCHER AND NO RESPONSE. THIS IS VERY BAD SERVICES AND IS VERY DISAPPOINTED.

Category : Travel & Tourism

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Country : South Africa

Hired a car through Hertz a while ago and was involved in an accident. Not my fault at all so reported this to them with all the details of the person responsible for the accident. Hertz had the car fixed and debited my credit card for the full amount of +-R11 000. Sent me a mail after numerous follow ups telling me they had acepted a 70% settlement without even contacting me to discuss the reason for the acceptance. After follow up again they refunded 49%. I have since been trying to get a...

Category : Travel & Tourism

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Country : South Africa

Dear Customer Service Team, Customer Service Team, The dealership : Hyundai Boksburg (73 North Rand road), I am writing to you to raise an issue about Cars at Hyundai on December 13th, 2017. Good day, I bought a i10 motion at Hyundai Boksburg in 2015. 1) when the vehicle went in for its 30 000 km (31/07/2015) service upon collection we realized that it had been scratched by another vehicle. So my car had to return to the dealership to have the scratch marks buffed out. Two weeks...

Category : Travel & Tourism

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Country : South Africa

Apm bus services just won't give my refund after 30 days of waiting. All im getting is empty promises wherever I call them. Most frustrating thing is lack of communication from them and integrity. I have been waiting since 11 December for my refund and still waiting today and no one has the decency to call me and justify the behaviour.

Category : Travel & Tourism

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Country : South Africa

Purchased a bus ticket for a bus that was supposed to board at 7:30 but the bus left at 7:15 way before time. When contacting customer service agent Edwin he confirms that the bus left early but cannot refund even though the bus boarded before time.

Category : Travel & Tourism

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Country : South Africa

My family were booked on a bus from Midrand, Durban bound, for today, 4 Jan 2018. The pick up by the bus from Midrand was 9.35am, then proceeded to Parkstation. Arrival: 10am. As I type this, the time stands at 1.30pm - and they have still not boarded the bus!!! That is a 3.5 hour delay!! Disgusting and ridiculous from a "reputable" bus company!! Totally unacceptable & disgraceful!!!! Tracey

Category : Travel & Tourism

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Country : South Africa

Good day To whom this may concern. This email serve to convey my greatest disappointment and disgust with the conditions of City to City busses. Myself and my fiancé travelled with a City to City bus on the 2nd of January from George to Bellville around 13h30. Whilst getting on the bus the odor was unbearable because it caught us while entering. And the sight of cockroaches overflowing shook me . This was the poorest experience I’ve ever had and do take note that it...

Category : Travel & Tourism

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Country : South Africa

We booked a ticket via Computicket at Checkers for City to City : 3/01/2018 Departure time: 23:50. I called the so called helpline and contact numbers provided on the internet to ensure there will be a bus for the booked date and time. I tried several numbers, several times and the calls were just dropped. Finally after about call 25 to number 7 I found a human being to speak to, who ensured me there will be a bus and to please make use of the given contact number in case of any query. Well...

Category : Travel & Tourism

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Country : South Africa

on Friday the 15 of December I requested a ride and when the driver got there I put my bag inside the car and whilst talking to my colleagues the driver drove off and cancelled the trip I've tried contacting several times my bag that has all my important belongings and we was rude to me and told me to shut up...it was a Toyota corolla name is Gundo from Limpopo my number is 083 982 2411 please contact me urgently

Category : Travel & Tourism

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Country : South Africa

A Greyhound bus that left on the 19th from Johannesburg to Matatiele, it had extra people that were sitting on the floor, and I was traveling with my 6 year old son when the driver requested me to move him from the chair, and when I told him that I have paid for him it was a big issue but my worry is we all book why all of a sudden there were extra people, and it was the fat dark guy who was a driver and he also disrespected us by playing loud gospel music while we sleeping, please can these...

Category : Travel & Tourism

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Country : South Africa

I booked a bus from Midrand for both my daughter and myself to Umtata on the 13th December 2017. Needless to say that the bus was late even though were asked to be there an hour earlier. Somewhere around Pietermaritzburg there was a loud bang towards the back of the bus and the passengers called out to the driver claiming that they had seen sparks of fire. I cannot attest to that because I did not see it. The driver came and pacified the concerned passengers telling them it was "just" the...

Category : Travel & Tourism

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Country : South Africa

On 15 December 2017 I boarded a City to City bus from Durban to Cape town, departing at 17h45, having bought a ticket to Mount Frere. Firstly the bus did not arrive in time 4 check in, it only arrived at 17h45 with a long que for check in, it ended up departing at 18h10. The late departure impacted so much on the arrival time which was supposed to be 22h00 but ended up being Secondly when I entered the bus I was welcomed but a VERY stuffy smell which smelt like sweat and dirtiness. As if...

Category : Travel & Tourism

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Country : South Africa

Uber service 10th December Toyota Corolla silver Japheth FB38BM GP andKing MADUBANYA FZ95BWGP AND another driver failed in pick up Beauliew johannesburg.

Category : Travel & Tourism

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Country : South Africa

I used Eye Africa Corporate Services in Cape Town and Johannesburg for a few years until we got highjacked in broad daylight: driver pulled over for unmarked car with civilian clothes police. Robbed pretty much of everything. Worst part: the “Panic Button” in the car did not work – which was a known defect I heard. Eye Africa management showed no responsibility at all while I was using their trusted services and on top of that they have no insurance! I would like everybody...

Category : Travel & Tourism

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Country : South Africa

I've hire a car on 30/10/2017 and return it on the 1/12/2017. Until now I have received my R10000 that was blocked on my bank account. I've trying to call Bridget at they head office but with no help except being rude. This weekend was really frustrating because i didn't have money to book a hotel in PE nor be able to pay my daughter school fees.

Category : Travel & Tourism

(0) Replies

Country : South Africa

I've hire a car on 30/10/2017 and return it on the 1/12/2017. Until now I have received my R10000 that was blocked on my bank account. I've trying to call Bridget at they head office but with no help except being rude. This weekend was really frustrating because i didn't have money to book a hotel in PE nor be able to pay my daughter school fees.

Category : Travel & Tourism

(0) Replies

Country : South Africa

I am so upset with City to City buses. There's no communication. We waited for 18h30 bus at Bellville railway station and by the time I'm writing this message it's 20h30 and when I called the customer care number @ 18h35 I was told that the bus was on its way from Cape Town. We are waiting and no update to tell us what's happening. When we call the care line the phone just ring non stop no one picks up. This bus has been supported by South African citizens for so long and they still don't...

Category : Travel & Tourism

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Country : South Africa

the Uber APP or website does NOT WORK: You can't book rides. no complaints telephone number. "we will contact you shortly" what a joke. Been trying since yesterday and need to book a ride urgently.

Category : Travel & Tourism

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Country : South Africa

The bus drivers do not respect the other people on the roads and drive erratic and irresponsible. This morning on Allendale at the robot before K101 I had a bus registration number ZFZ751GP stop behind me. I was in the far left lane which is a slip stream into the main road. I had a vehicle in front of me that was slow to pull off at the robot, the bus driver already pulled off when the robot turned green and because I didn't move due the vehicle in front of me flashed me lights, hooted...

Category : Travel & Tourism

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Country : South Africa

Waiting for more than 3 hours for a bus was bad enough but having to ride on a dirty bus way too much. I can't help to think what does management think of their customers. I felt insulted. On top of that cockroaches in the bus. It will be my last ride with this bus.

Category : Travel & Tourism

(1) Replies

Country : South Africa

Waiting for more than 3 hours for a bus was bad enough but having to ride on a dirty bus way too much. I can't help to think what does management think of their customers. I felt insulted. On top of that cockroaches in the bus. It will be my last ride with this bus.

Category : Travel & Tourism

(0) Replies

Country : South Africa

My wife and myself travel at least twice a month between Maputo and Johannesburg and visa versa. We have never encountered the bus arrive as per the time reflected on the ticket. Even discounting the delays at the border or traffic in Matola, they are still always late...why. Rather change the ticket details to reflect a realistic time, than inconvenience people waiting at both ends.

Category : Travel & Tourism

(0) Replies

Country : South Africa