Travel & Tourism Complaints

I went Queenstown Shell Station to inquire about the rental of a trailer. The lady that assisted me gave me wrong information on how to rent the trailer she said I should bring driver's license and a proof of address only to be able to hire a trailer for a one way hire. Travelled all the way to Johannesburg Kempton Park on my arrival there on Saturday 06-05-2017 only to find out that I cant hire without a pre-booking that was suppose to be done in Queenstown. I phone the Queenstown Shell...

Category : Travel & Tourism

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Country : South Africa

My voertuig was gestamp.My versekering het vir my 'n voertuig by Hertz Hatfield tak gehuur.Ek moes 'n deposito van R1200 betaal toe ek die voertuig gaan afhaal het. Ek het die voertuig vir ongeveer 'n week en 'n half gery. Toe ek die voertuig terug vat het ek aan die mense gemeld dat ek nie brandstof ingegooi het nie want ek sien nie die nut dat ek moet brandstof ingooii nie en dan betaal julle my weer my deposito terug nie. Na ongeveer 'n dag het ek gemerk dat daar 'n bedrag van R987 van...

Category : Travel & Tourism

(0) Replies

Country : South Africa

This taxi driver driving a Nissan imphendulo with registration FG54DG GP is so rude and does not take passengers lives serious. He us driving and texting and when contracted by one of the passengers he became rude and insulting the passenger. Thats after nearly humping a cyclist.Young as he is respect is important. Taxi owners please teach your drivers who pay their salaries. Taxi drivers are so bad. I know its not all of them.

Category : Travel & Tourism

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Country : South Africa

paid in Full for a long weekend away(April 27t), pictures on the website was the total opposite of the place, we only stayed one night, as during the night we could not sleep there were frogs, lizards jumping all over my kids and I there were holes in the couches with Rats living in there, place was a total nightmare ant infestation , we checked out the next morning the owner was not available left all our details with the admin person, sent a few emails made phone calls till date no refund...

Category : Travel & Tourism

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Country : South Africa

A seemingly beautiful rental holiday home, but do you want to take the risk? I had booked a fully paid and confirmed holiday at Break-Away, two months in advance. Less than 24 hours before my arrival I was told that there had been a double booking by the owner and that the home was no longer available. As per airbnb policy I got a full refund but this did not compensate for the cost of our flights, the inconvenience of finding last minute accommodation for a family of 7 and most...

Category : Travel & Tourism

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Country : South Africa

I am an avid airbnb promoter but after my most recent experience I will think long and hard before I make use of their services again. After fully paying for a rental home, with confirmation from both airbnb and the host, two months in advance, my booking was cancelled less than 24 hours before arrival. The only explanation was that the owner had double booked and an apology from airbnb and the host. Of course as per airbnb policy I will be getting a full refund but does this compensate...

Category : Travel & Tourism

(0) Replies

Country : South Africa

Africa People Move has left 15 customers stranded,we bought tickets from Johannesburg to Durban and back, and when when we were supposed to leave durban to Johannesburg we were told that the are no buses that leave at 10:30 to johannesburg amd our tickets clearly show that we are supposed to leave at 10:30. They organised an intercape bus to leave us at pietermarizburg and now we are in pietermarizburg and have no idea if the is a bus coming to fetch us and what time will the bus arrive,no 1...

Category : Travel & Tourism

(1) Replies

Country : South Africa

This bus is forever late,this is not happening for the first.My old aunt,71 years,is supposed to board at 11:15 to Durban.We are told the bus will be one hour late. In February this year my uncle and aunt were on the way to Pietersburg using the same Greyhound,the bus was suppose to leave at 8:00 but it was four hours late. Why on earth are we subjected to bad service by this company?Will not do Greyhound ever in my life,they don't care for us,as if we travel for free. Very...

Category : Travel & Tourism

(1) Replies

Country : South Africa

Uber has left me feeling utterly frustrated, defeated and stonewalled. There are no contact details anywhere on the World Wide Web to get hold of a human being! I made a booking with Uber and was waiting for the driver to pick me up for transportation from my home to the airport for an international flight to Zanzibar. Almost an hour after the pick up time I had booked for (already late), I received a text message from Uber stating "Your car has a small mapping device on the roof. No...

Category : Travel & Tourism

(3) Replies

Country : South Africa

I want to complain about Hotel Express's service: Complain: 1.The office telephone number in the office is not answered at 2:00 on a Saturday although they say it's available till 3:00. 2. The Booking through Hotel reservation is much easier. 3. Website in clumsy and too much info is re queried. 4.Not user friendly - rubbish 5. Non of their promises come to light - I member of Hotel Express and I paid in advance for one year.

Category : Travel & Tourism

(0) Replies

Country : South Africa

Every night there is suppose to be a 5:30 bus from town to Atlantis - every night that bus is late tonight it arrive @ 18:05 but no 1 cares that passengers have already paid their fare in advance least of all the golden arrow officials so stand around without controlling their drivers and busses they just say its due to traffic - I understand that but when this happen every night to have to have a contingency plan in place what pisses my off is the fact that the 18:00 buss arrives at d depot...

Category : Travel & Tourism

(0) Replies

Country : South Africa

I rented a vehicle from Avis Cape Town Air port from 8-15 March 2017. I returned the vehicle in the same condition as received on 15 March 2017.The vehicle was inspected by an official from Avis and found correct my wife and I were witnesses. Six and a half hours later I received a call from Avis accusing me of driving over culverts and potholes in Cape Ton Cape Town and that the hubcap is missing and the tyre cut. A day later I receive a voice message that the hubcap was cracked. I disputed...

Category : Travel & Tourism

(0) Replies

Country : South Africa

DMJ bus left Butterworth at 13:00 and arrived in Cofimvaba at 14:11 and bus driver informed passengers should wait for a bus from Umtata which would arrive at 15:30. People are still stranded in a hot bus parked on a roadside in Cofimvaba. Service at Dmj sucks they treat people like shit.

Category : Travel & Tourism

(0) Replies

Country : South Africa

I had a bad service by the intercape bus company. They left me stranded at the Pretoria bus station, they changed the bus number and when I called them they told me that I had forfeited my ticket and in case I still intended on traveling I had to purchase another ticket. I told them I spent the night in the cold, hungry and wet, but they forced me to pay R90 after they had found out that it was their fault because they changed the bus without informing all the passengers. furthermore, I told...

Category : Travel & Tourism

(0) Replies

Country : South Africa

Today, 13/03/2017 our train suddenly stopped a kilometre or 2 after the Midrand Station. We sat for 40 minutes there without any proper explanation but the normal "we experience technical difficulty". Then all power just went out, the lights, the air ventilator ect. The driver opened with a special key, about three slitted windows per huge compartment. Not nearly enough ventilation for the amount of people stuck in the crowded train. After what seemed like an eternity, the train driver...

Category : Travel & Tourism

(0) Replies

Country : South Africa

I wend to Durban from Thursday 09 Feb 2017 I booked my car in at Air_O_car Carpark for the wekend. Upon arrival at the Airport Jimmy was assisting us. We check the car for scratches, all our possession. He check the petrol and we both wrote down the km that was at the time 42174 Jimmy was nice and very friendly. On our return a tall guy just came gave us the key. We ask why the car was not clean he said there were no time I said let go thru the car he said he need to go everything was fine....

Category : Travel & Tourism

(0) Replies

Country : South Africa

We were looking forward to a nice weekend. But was very disappointed in Forever resort Badplaas.. • Reception was poor ,not feeling welcome and the one person were rude when I questioned -We booked a caravan stand for the weekend ( on the booking/invoice it stated that CARAVAN & CAMPING SITES ACCOMMODATING UP TO 8 PEOPLE PER SITE. FULL ABLUTIONS FACILITIES ARE AVAILABLE. NEAR) Nothing was said about additional cost per person for using the facilities ( to get the wrist band you have...

Category : Travel & Tourism

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Country : South Africa

I made 5 PHONE calls to book this chalet sent over 6 emails to this guy Franco to book the chalet in hibberdene he never replied to 1 message because I'm a non white and it so happened that I had to pass hibberdene on my way from Margate were I stopped and approached this idiot and swore him on his face. He had nothing to say because he knows he's Racist. Something must be done to racist people. I won't tolerate racism.

Category : Travel & Tourism

(0) Replies

Country : South Africa

booking online Durban to cape town there was an error repeated twice. I was referred to mango IT who took 3 days to make a promised 24 report by which time we had lost accommodation booking in cape town. we then had to pay almost R800 to rebook tickets which they had messed up. I have been ringing mango customer care number for weeks and cannot get through. they do not answer emails. am feeling really upset and disgruntled. if they want our business they must offer better service....

Category : Travel & Tourism

(0) Replies

Country : South Africa

Dear Peter I booked a weekend away to Wild coast sun from 17 to 19 Feb, when we arrive they couldn't find our bookings but that was sorted after 2 hours of waiting. The following morning we woke up earlier because there were people digging in front our door, I opened the door ask them how long are they going to be working and their response was that they will work there whole Saturday, I closed the door and called the reception and reported that I cannot have people digging as my son...

Category : Travel & Tourism

(0) Replies

Country : South Africa

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