Travel & Tourism Complaints

Every night there is suppose to be a 5:30 bus from town to Atlantis - every night that bus is late tonight it arrive @ 18:05 but no 1 cares that passengers have already paid their fare in advance least of all the golden arrow officials so stand around without controlling their drivers and busses they just say its due to traffic - I understand that but when this happen every night to have to have a contingency plan in place what pisses my off is the fact that the 18:00 buss arrives at d depot...

Category : Travel & Tourism

(0) Replies

Country : South Africa

I rented a vehicle from Avis Cape Town Air port from 8-15 March 2017. I returned the vehicle in the same condition as received on 15 March 2017.The vehicle was inspected by an official from Avis and found correct my wife and I were witnesses. Six and a half hours later I received a call from Avis accusing me of driving over culverts and potholes in Cape Ton Cape Town and that the hubcap is missing and the tyre cut. A day later I receive a voice message that the hubcap was cracked. I disputed...

Category : Travel & Tourism

(0) Replies

Country : South Africa

DMJ bus left Butterworth at 13:00 and arrived in Cofimvaba at 14:11 and bus driver informed passengers should wait for a bus from Umtata which would arrive at 15:30. People are still stranded in a hot bus parked on a roadside in Cofimvaba. Service at Dmj sucks they treat people like shit.

Category : Travel & Tourism

(0) Replies

Country : South Africa

I had a bad service by the intercape bus company. They left me stranded at the Pretoria bus station, they changed the bus number and when I called them they told me that I had forfeited my ticket and in case I still intended on traveling I had to purchase another ticket. I told them I spent the night in the cold, hungry and wet, but they forced me to pay R90 after they had found out that it was their fault because they changed the bus without informing all the passengers. furthermore, I told...

Category : Travel & Tourism

(0) Replies

Country : South Africa

Today, 13/03/2017 our train suddenly stopped a kilometre or 2 after the Midrand Station. We sat for 40 minutes there without any proper explanation but the normal "we experience technical difficulty". Then all power just went out, the lights, the air ventilator ect. The driver opened with a special key, about three slitted windows per huge compartment. Not nearly enough ventilation for the amount of people stuck in the crowded train. After what seemed like an eternity, the train driver...

Category : Travel & Tourism

(0) Replies

Country : South Africa

I wend to Durban from Thursday 09 Feb 2017 I booked my car in at Air_O_car Carpark for the wekend. Upon arrival at the Airport Jimmy was assisting us. We check the car for scratches, all our possession. He check the petrol and we both wrote down the km that was at the time 42174 Jimmy was nice and very friendly. On our return a tall guy just came gave us the key. We ask why the car was not clean he said there were no time I said let go thru the car he said he need to go everything was fine....

Category : Travel & Tourism

(0) Replies

Country : South Africa

We were looking forward to a nice weekend. But was very disappointed in Forever resort Badplaas.. • Reception was poor ,not feeling welcome and the one person were rude when I questioned -We booked a caravan stand for the weekend ( on the booking/invoice it stated that CARAVAN & CAMPING SITES ACCOMMODATING UP TO 8 PEOPLE PER SITE. FULL ABLUTIONS FACILITIES ARE AVAILABLE. NEAR) Nothing was said about additional cost per person for using the facilities ( to get the wrist band you have...

Category : Travel & Tourism

(0) Replies

Country : South Africa

I made 5 PHONE calls to book this chalet sent over 6 emails to this guy Franco to book the chalet in hibberdene he never replied to 1 message because I'm a non white and it so happened that I had to pass hibberdene on my way from Margate were I stopped and approached this idiot and swore him on his face. He had nothing to say because he knows he's Racist. Something must be done to racist people. I won't tolerate racism.

Category : Travel & Tourism

(0) Replies

Country : South Africa

booking online Durban to cape town there was an error repeated twice. I was referred to mango IT who took 3 days to make a promised 24 report by which time we had lost accommodation booking in cape town. we then had to pay almost R800 to rebook tickets which they had messed up. I have been ringing mango customer care number for weeks and cannot get through. they do not answer emails. am feeling really upset and disgruntled. if they want our business they must offer better service....

Category : Travel & Tourism

(0) Replies

Country : South Africa

Dear Peter I booked a weekend away to Wild coast sun from 17 to 19 Feb, when we arrive they couldn't find our bookings but that was sorted after 2 hours of waiting. The following morning we woke up earlier because there were people digging in front our door, I opened the door ask them how long are they going to be working and their response was that they will work there whole Saturday, I closed the door and called the reception and reported that I cannot have people digging as my son...

Category : Travel & Tourism

(0) Replies

Country : South Africa

On the 07/02/2017, i bonded a bus of Eldo coaches in Johannesburg at 13:00 heading to Cape town, with my 2 kids age 2 yrs and 1 yrs, and husband. We were seated in the midde back and the bus was full ... so full that the 1 of the driver was sitting on the passage front.. while on the road the driver turn off the aircon.. apparentlly people in the front were complaining its close.. now imagine, the bus is so full, with people and children and there are no window to open.. it was getting so...

Category : Travel & Tourism

(0) Replies

Country : South Africa

Most terrible place I've ever stayed. Dirty linen which were not replaced since the previous people left, Room stank. Bed lamps not working, plug loosen from wall and not working,mattresses old and worn out.Needless to say anything about the cups,pots to prepare food. No instructions how to use the gas stove.No bath mat in front of shower. Only placed one the next day. The tariff R400,only for sleep,breakfast not included....in such a horrible place? This is ridiculous Booked for two nights...

Category : Travel & Tourism

(0) Replies

Country : South Africa

In February last year I went to the Flight Centre Travel Expo and bought a holiday and flights at the show and was automatically entered into a draw for the grand prize. A few weeks later I was surprised but extremely excited to be the winner of Flight Centre Expo’s Grand Prize - a 7 nights all inclusive ski trip to Val Thorens France! They gave me the name of the consultant at Club Med and it took me several days and many phone calls to get him to acknowledge that he was indeed the person...

Category : Travel & Tourism

(0) Replies

Country : South Africa

I had bought a ticket to travel with city to city bus from king Williams town to Cape Town , the bus times were 14:45 nod departure time was 06:30 at Cape Town marine on the 6/02/2017 but this bus was late with 45min, there was no apologies nd it broke down at Graham's town ,we stood there for 2:half hours nothing comes from the bus drivers mouth and know we are still in the bus passing groomer schuur hospital at 9:45 the bus is extremely beyond late this is the worst company , the...

Category : Travel & Tourism

(0) Replies

Country : South Africa

I contacted Zannette Boom - a director at Centurion Travel - with all my requirements for my travel arrangements. The response was that she would get back to me. After repeated emails over the period of almost a week, there was still nothing but silence. I was blatantly ignored. The competing agency I went to found my tickets in less than 24 hours.

Category : Travel & Tourism

(0) Replies

Country : South Africa

I booked a place for weekend away through Airbnb in January 23rd, 2017 and paid R503.00, the booking got cancelled by the host few hours after i made the payment. Airbnb gave me an option whether to book another place or request for refund, and i requested for a refund. I am still waiting for to get my money back, the below is the email i received from Airbnb:

Category : Travel & Tourism

(0) Replies

Country : South Africa

Good Day TRUST YOU ARE DOING GREAT. RESPONSIBLE INDIVIDUALS: VIOLET MAHOA - BRAAMFONTEIN MANAGER 3 COMPLAINTS IN ONE 1. On the 11th of October 2016, First Car Rental Debited my Account for about R8500 for an Extension that i never requested, and no communique and they just assumed and WENT ON TO DO IT. WHEN I ENQUIRED ABOUT THEY TOLD ME IT WAS A MISTAKE AND THEY TRIED GETTING HOLD OF ME, A LOT OF EXCUSES. VIOLET MAHOA was responsible for the Negligence....

Category : Travel & Tourism

(0) Replies

Country : South Africa

Contacted Cruise About over two weeks ago to get quotes and booking information. We still do not have all the information we initially requested, prices have increased and availability decreased. I can not get hold of MSC to escalate the enquiry and still waiting on a quote from them directly. We are now in a position were our guests may not have enough time to book and pay for the cruise in April because we can't get our invitations out because we can't get confirmation of details. VERY...

Category : Travel & Tourism

(0) Replies

Country : South Africa

I hired a vehicle from Avis in vereeniging for a month was inspected before i could take it, after the inspection there was some small damages on the vehicle in the front windscreen and fring bumber cover then I took the vehicle. When I returned the vehicle a month later, the lady who was receiving is told me that there is some problems with the paint in the front, which was the same areas that was noted and identified when I took the car initially. I explained to her that i found the vehicle...

Category : Travel & Tourism

(0) Replies

Country : South Africa

We had traveled to Durban for a funeral, and did not expect the extremely discourteous service we received from Hertz, Durban airport branch. We had booked a car through this company and gone through all the correct procedures, but they had not taken the time to check all details with us prior to our arrival, we were thus refused access to car hire. Although the fault lay with the company, we were flatly refused any assistance and were totally ignored. Any attempts to try and sort out the...

Category : Travel & Tourism

(0) Replies

Country : South Africa

A driver picked us up from Park Station going to Flagstaff at 19:30 on 20-01-2017. Little did we know the nightmare awaiting ahead. In Kokstad he called out and transferred Lusikisiki passengers into another bus and continued. On the freeway hearding towards Mthatha he asked the 4 Flagstaff remaining passengers to get off on the Ntabankulu branch as the bus is no longer going to Flagstaff but Mthatha. This was dark, in the early hours of the morning and the was a minor child travelling...

Category : Travel & Tourism

(0) Replies

Country : South Africa

On Board of the Sinfonia my credit card was registered and an amount of R2060 were credited. On disembarkation I received an invoice to the amount of $41.10 (R575.40). The rest of the balance R2060.00 has not yet been paid back as promised to my credit card account. I am not able to reach MSC through the number 0870750850 and on their website the message cannot be send. How do they work?

Category : Travel & Tourism

(0) Replies

Country : South Africa

We booked a bus from Pmb to Umthatha, bus was for 2:10am on the 9/01/17,to arrive at destination at 08:45am(ticket reference-C86406). We were at 272buger street, waiting at 01:50am, and until 04:23am there was no bus. Two city to city buses went pass and we chased them to ask, they both declined us and said we should wait till the bus comes. I have never seen such patgethic service, the child needs to go register today, and because of these peoples incompetance and lack of respect and...

Category : Travel & Tourism

(0) Replies

Country : South Africa

We booked a bus from Pmb to Umthatha, bus was for 2:10am on the 9/01/17,to arrive at destination at 08:45am(ticket reference-C86406). We were at 272buger street, waiting at 01:50am, and until 04:23am there was no bus. Two city to city buses went pass and we chased them to ask, they both declined us and said we should wait till the bus comes. I have never seen such patgethic service, the child needs to go register today, and because of these peoples incompetance and lack of respect and...

Category : Travel & Tourism

(0) Replies

Country : South Africa

Good day I purchased a ticket of city to city on Thursday the 5th of January 2017 from Pretoria to sibasa in Limpopo.the ticket was booked for Saturday the 07th at 09:10 am.I got to the station at 8:30 in the morning and waited for the bus.most buses were coming and going but the one I booked for has not arrived. As um texting its 10:13 the bus has not arrived yet and the city to city officials are not giving us correct information to the bus'Bush's were about.

Category : Travel & Tourism

(0) Replies

Country : South Africa

For the past week i had problems with my gold card getting out of the parking area at Rhodesfield station, and every night it takes me more than 20 minutes just to get out. I have complained at the office, but all they tell me is to try another exit, which by the way does not work either. I eventually logged a complain online (Ticket#91094)and the following is the result. Name: Deirdre Rustin Email: [email protected] Subject: Rhodesfield bad service Object: Good Day, For...

Category : Travel & Tourism

(0) Replies

Country : South Africa

I rented a car at Cape Town International Airport and when I returned the car the following happened: 1. The lady that received the car said I should not even worry about this minor dent 2. Nobody bothered to contact me to say that there is an additional payment due (very bad customer relations). They charged R2 772.50 to my credit card without warning me about this. 3. It is obvious that the minor dent was not caused by negligence of the driver. Someone must have opened their car door...

Category : Travel & Tourism

(0) Replies

Country : South Africa

I booked a flight to George for the 17 December 2016. As my flight was early on the 17 Dec, I booked a trip with EZShuttle to Oliver Tambo for 05:00 on the 17 Dec. I paid R450 by internet on the 15 December 2016. I phoned EZShuttle on 16 Dec to confirm whether I would be collected in Centurion. The lady told me that I have not paid yet and that I have to pay the driver R450 in cash before the trip to Oliver Tambo. In order to catch my flight I drew R450 that was paid over to the driver on...

Category : Travel & Tourism

(0) Replies

Country : South Africa

I booked accommodation at Waterberg Guesthouse in Bela Bela (Limpopo) via Rooms For Africa in September 2016. When we arrived there the place was not as advertised on the website and we requested our refund because we were not satisfied with the establishment. The owner refused to refund us and mentioned that Rooms For Africa is responsible for that. Yolanda Müller of the establishment said that their policy said they will only pay us 50% of the money. I then communicated with Lorin from...

Category : Travel & Tourism

(0) Replies

Country : South Africa

We were renting a place in Zimbali Golf Estate. Seeing that travel was easier inside the estate when using a golf cart, we rented 2 golf carts from Pro Golf Cart Pty Ltd. We book the carts in June already and paid the full amount i.e. R8949 for 2 carts for 9 days. We arrived on 29 Dec 2016. On arrival we received the golf carts just to complain that something was faulty with the power on the carts. The carts were replaced the same day. However, the problem remained and repeated complaints...

Category : Travel & Tourism

(0) Replies

Country : South Africa

I hired a car from Avis car rental in Pretoria central on the 15th of December until the 19th of December.Upon returning the car they inspected the car and there was nothing wrong with the car so they printed my invoice and told me I'll get my money back within 48 hours.It's been 2 weeks and I still haven't received my money.I've been phoning them everyday and there's a new excuse everyday.They told me to go to the bank myself when I got to the bank they told me they can't release the money...

Category : Travel & Tourism

(1) Replies

Country : South Africa

We checked in at the hotel, when we called were told the room had been booked and we need to come at 2-00pm, when we got there at 2-00pm which is standard check in time none of the 3 rooms booked were ready, we got 2 of the rooms at 3-00pm the 3rd room had not even started being cleaned by the time, when we requested a partial refund as check in time is at 2-00 pm we got no response from the reception staff as well as from Lloyd the duty manager who put the phone down in my ear. As I am...

Category : Travel & Tourism

(0) Replies

Country : South Africa

We booked at the bridge apartments at Saint lucia kwazulu natal for 7 nights on the last day we were told they double booked and we must move apartments I've got two small kids and I muse pack up all my stuff in an hour. When we arrived we were told we hadn't paid we then showed them proof. Our aircon did not work we complained and nothing was done. Service was discugusting we were thrown from pillior to post and they did not have any sorrys for any of there mess up.disgusted

Category : Travel & Tourism

(0) Replies

Country : South Africa

this company sold me a travel voucher and upon trying to redeem it , they could not accommodate at all .They also did not disclose certain information whilst concluding the sale.They promised a fund on the 16th November ,I have been calling and emailing , however no feedback given .A week ago the advised that the payment was done and proof of payment will be sent to me.Today when I called,they advised that the finance department is closed hence payment will only be made in Jan 2017.The had...

Category : Travel & Tourism

(0) Replies

Country : South Africa

After paying 3 times the rate of the other competitors, I expected super service, especial that I am a loyal customer of the company ….used their service for years only for 1 lady by the name of Beauty (not so sure, no name tags but she said she is beauty and I took her picture as I could not believe how she acted) she literally change my mind-set of what I built in years. I simply needed explanation of what could have gone wrong on trip paid for and not taken (R1140 single trip to EC) for...

Category : Travel & Tourism

(0) Replies

Country : South Africa

MY MOTHER WAS TRAVELLING TO EC.CAPE IDUTYWA THEY WAITED FOR THE BUS FROM JOHANNESBURG 18:00 UNTIL 22:00 THE BUS DIDNT ARRIVE FOR DEPATURE UNTIL SHE DECIDED TO TAKE THE ONE THAT WAS GOING TO BUTTERWORTH THEY DONT CARE ABOUT PEOPLE SINCE WERE STANDIMNG THE AT THE BUS SHELTA HOPELESS CAUSE NO ONE GAVE THEM ANSWERS THAT WAS ON THE 7TH DECEMBER 2016 SO IM ANGRY ABOUT THIS CAUSE IT HAPPENED AGAIN ALSO ON 17 DECEMBER 2016 AT GERMISTON STATION SINCE WE WHERE WAITING FOR THE BUS FROM 18:00 THEY BUS...

Category : Travel & Tourism

(0) Replies

Country : South Africa

My girlfriend is stuck in Kimberley waiting for a bus to Cape town that was suppose to leave Kimberley at 20h10, its now 21h33 no sign of a bus. She was earlier sent a message stating a dela of 3 hours and 45 minutes for the bus from cape town to joburg via kimberley, but she is not going to joburg she is travelling to cape town from kimberley. I understood they might have made error but the reason for almost 4hour delay was not mentioned.I phoned their customer service number 0839159000 that...

Category : Travel & Tourism

(0) Replies

Country : South Africa

I booked a flight from Johannesburg to Durban from Flysafair through Pick n Pay.The flight was for my 14 year old son.when we got to the airport to check in,we were sent to the Ticket Sales Counter by the airline employee for a name change and to pay for the luggage.When I booked the flight,I payed for luggage.I assumed the person who helped me at pick n pay made a mistake with my son's name when doing the booking which is why I had to pay for the name change.it turned out that the flysafair...

Category : Travel & Tourism

(0) Replies

Country : South Africa

We (my friends and i) arrived to the Kingdom resort 9 December and the receptionists were rude and never wanted to inform us on what is happening with our accommodation as we were not allowed to check in. On the 10th we wanted to go to sun city for dinner, the transport was an hour and 30minutes late without explanation, coming back from Sun city we waited another hour and 30minutes and when the shuttle arrived it was not any of the shuttle from The Kingdom resort instead it was from "Maboe...

Category : Travel & Tourism

(0) Replies

Country : South Africa

Date of incident: 06/12/2016 Ticket number: 0912160131OC410 Name: Rodney Rayepen Time: 13:10 I made a booking on the 6th of December 2016 to take a bus from Cape Town to PE. After placing the booking i called in to confirm that the booking was correct via 0861 287 287. I called the switchboard and the operator told me that i had to get on at Cape Town as that is where i booked from, i explained to her that i had made a mistake and would like to get on the bus from Bellville....

Category : Travel & Tourism

(0) Replies

Country : South Africa

Tickets were ready, flights & Accomodation booked, 14:00 today we would be boarding but Flight Centre has instead cancelled our cruise because their consultant made a mistake which by the way was picked up by us 3days before the cruise was set to leave, enough time for them verify the mistake instead of cancellation. Flight Centre travel consultant Christelle Botha, PE Greenacres only had an apology and a solution that would benefit some of the parties on this trip. She had told us a pregnant...

Category : Travel & Tourism

(0) Replies

Country : South Africa

We had a horrific experience with statravel rosebank south Africa . On our arrival in Thailand , our tranfers from and to the airport never picked us up - we almost lost our flight back to south Africa after having to find our own way to the airport . As if this is not enough , we were booked in dirty downgraded hotels right through our stay - and with no customer service once lost in a foreign country . There is no head office contact numbers on the net - and they blocked us to speak top...

Category : Travel & Tourism

(0) Replies

Country : South Africa

For the past 3 years my cousin' s family and my family we booked 3 plots with Ou Skip in Melkbos strand. This year both of us we celebrated our 30th birthdays and we booked from friday till Tuesdays. Now we are playing domino's and talking and laughing, and the lady who works in the front office comes in her pajamas and tells us if we ever want to come camp here again we will " blerrie" keep quiet now cause she is working tomorrow or we will never have the privilege to come campe again. What...

Category : Travel & Tourism

(0) Replies

Country : South Africa

I used Document Express (www.documentexpress.co.za) to get my unabridged birth and marriage certificates and certainly do not recommend using them. Although their website claims "within 2-3 weeks", it took over 5 months to receive the birth certificates, and never received my marriage certificate (over 8 months later). In addition to this, the charge of R1,450 per document (it costs R75 doing it yourself) is also extreme. During this time I sent over 40 emails trying to find out what is...

Category : Travel & Tourism

(0) Replies

Country : South Africa

I walked into the organisation on Monday 31 October with 2 friends and requested a quotation for a 7 day rental. I was quotated R1355. I accepted and agreement was drawn up. Based on the quotation i signed the agreement not aware that the agreement was changed to a 5 day rental agreement. After driving off, the realised that the calculation was incorrect and phoned immediately and spoke to the consultant and told him of the incorrect figure.Daniel then said that he would extend the hire for 7...

Category : Travel & Tourism

(0) Replies

Country : South Africa

Hi, I purchased a bus ticket for Intercape for my so. To travel from Cape Town to Durban. The ticket cost R619. When I went this morning to cancel the booking and request a refund. I was told I have to give 48 hours notice in order to receive a refund. I then explained that would not be possible as I bought the ticket yesterday to travel today. I was then told there is no refund on same day bookings. I have never bought a bus ticket before and automatically thought it would be like the air...

Category : Travel & Tourism

(0) Replies

Country : South Africa

traveling on the n4 pta to brits toll gate closes to brits , numeris time about every weekend we travel that rout the e toll gate works with some vehicals not with mine today 6/11/2016at +- 11.3hrs again the gate did not open the car behind me nearly drove into me by god i will sue bakwena for poor maintenave on ther equipment, spoke to a attendant woman ther she said ( I DONDT CARE I ONLY WORK HERE ) WHAT A NIC EATTETUDE, MY TAG WORKS AT STORM VOEL, CARACELL MURRYHILL ZAMBEZI SO ITS NOT...

Category : Travel & Tourism

(0) Replies

Country : South Africa

LOOK AT THIS INVOICE LOOK AT THE DATE THEY JUST DONT PAY

Category : Travel & Tourism

(0) Replies

Country : South Africa

WE BUYING MONTHLY TICKETS TO GO TO WORK BUT EVERY WEEK THERE IS STORY OF BUS STUCKED,WHEN YOU CALL THEM IS THE TIME THEY TELL YOU AFTER YOU HAVE BEEN WAITING FOR SUCH LONG TIME,SOMETIMES THEY PICK US UP FROM BUS STOPS ON OUR WAY THE BUS STUCK IF YOU HAVE MONTHLY OR WEEKLY TICKETS THEY DO'NT GIVE YOU MONEY TO GO GET OTHER TRANSPORT YOU MUST MAKE A PLAN IMAGINE BY THEN YOU DO'NT HAVE CASH ON YOU.NO BUS NO REFUND.PLEASE HELP US TO SORT THE PROBLEM OUT BECAUSE WHEN YOU CALL THEM AT THE OFFICE...

Category : Travel & Tourism

(0) Replies

Country : South Africa

I took a contract with GTASA regarding discounted holidays. When I phoned to book accommodation the lady helping me was extremely busy and promised to call back. NEVER HAPPENED. Eventually when I called back the rates GTASA quoted me and the normal rate of the hotel was the same. 50% discount .MY ASS. I cancelled the service but they still want 50% of the payment and want to hand me over to the legal department.

Category : Travel & Tourism

(0) Replies

Country : South Africa