Travel & Tourism Complaints

I have made an internet booking for the last weekend in September 2016 at this hotel and made a payment on line with my credit card with the booking. My confirmation letter stated that my booking was prepaid. When I arrived at the hotel, they stated that they did not receive my payment and that I have to give them authorization till the next day when they will sort out the problem. The never reversed the money into my account. I paid double for the room. I then send a letter to the...

Category : Travel & Tourism

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Country : South Africa

Hello Peter My name is Busie Mancotywa from Port Elizabeth. On the 03/1/2016 I made a booking for accommodation at MARRAKECH guest house in Bloemfontein. I made it telephonicaly as I got their number through a friend. I called the number and I spoke to a guy who's name is Hennie. I asked him how far the place is from my place of intrerst for the weekend and he said it was 10 minutes drive from the Rose Gardens in Bloemfontein to his place. He said he had a four sleeper apartment @...

Category : Travel & Tourism

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Country : South Africa

i EXPERIENCED A BAD SERVICE WITH GREYHOUND YERSTERDAY THE 02 /10/2016.i HAD TO BOARD THE BUS AT 13H00 IN MTHATHA AND WHEN I WENT FOR CHECK IN I WAS TOLD THAT THE BUS HAS A PROBLEM IN KOKSTAD AND IT WOULD TAKE 2 AND 1/2 HOURS TO COME TO MTHATHA.I WAITED THEN AFTER THOSE 2 AND 1/2 WAIT WAS TOLD TO WAIT FOR ANOTHER 2 AND 1\2 HOURS, I STILL WAITED. DURING THAT LONG STAY I ASKED FOR A TOILET KEY AND I WAS TOLD TO GO OUTSIDE TO A DIRTY WET TOILET WITHOUT TOILET PAPER IN THE RAINY COLD WEATHER THEY...

Category : Travel & Tourism

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Country : South Africa

INTERCAPE MAINLINER FORCED ME OFF THE ROAD THIS MORNING. JUST BEFORE 7H00 THIS MORNING, 29/9/2016, I WAS MAKING MY WAY OFF THE FREEWAY TOWARD THE CAPE TOWN VIVIC CENTRE. FOUND MYSELF IN THE FAR LEFT LANE WHEN INTERCAPE MAINLINER 113, REGISTRATION NO. ICG113GP CAME RUSHING FROM BEHIND TO DRIVE IN THE LANE TO MY RIGHT.JUST WHEN HE WAS RIGHT NEXT TO ME, HE SWITCHED INTO MY LANE WITHOUT INDICATING AND WITHOUT CONSIDERING THE FACT THAT I WAS DRIVING IN THE SPACE HE WAS ABOUT TO INVADE.TO AVOID...

Category : Travel & Tourism

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Country : South Africa

Please be advised that at our meeting with Kevin & Johan on the 30/07/2016 we were assured that if we signed up immediately and waited for the First of September we would be entitled to 7 days FREE accommodation in 2 places(one in SA and Another in Phuket). We then explained that we would like to apply for the local accommodation there and then to which we were assured that if we waited we will be given the accommodation in Cape Town with no hassle whatsoever. We then enquired and were...

Category : Travel & Tourism

(0) Replies

Country : South Africa

Over charging of fuel and second driver, Not once but twice within two weeks. First dealer admits at fault and repays the second group denied and made up a story to try to justify over charges We do not recommend them to any one or must make others aware of how they charge and over charge.

Category : Travel & Tourism

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Country : South Africa

Saturday 3rd of September 2016 booked a room at Bundu inn lodge White River because needed a place to sleep as I am from Witbank. I paid R1200 for a standard room as I was travelling with my 3 kids. The room looked ok,but found out that they still use those old system TV set which had no problem with. Then I requested for a remote control they said they have no remote need to operate manual because I short had to climb on something. Changing channels was a bit of a challenge but there were...

Category : Travel & Tourism

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Country : South Africa

We received a presentation regarding the Holiday package it is not a Timeshare but a membership scheme .... however we are paying a monthly contribution to belong to them for discounted rate on holiday accommodation according to Marc we get 50% of on our account? What you safe R15.00 ....we have paid R9000 the evening ...plus monthly R 1469.75... excuse me R 17637.00 plus R 9000.00. I could have travelled to Mauritius as we have planned to do. When my dad passed away in Knysna we seeked...

Category : Travel & Tourism

(1) Replies

Country : South Africa

As passengers we hv experienced high level poor service grom prasa , trains getting us late everyday frm daveyton to jhb -Arrogance displayed everyday by ticket exeminers and all workers at prasa is ridiculous both Joburg station and Daveyton station . -whn u buy single ticket they force you to buy return even if u are not going to use return , u not coming back.

Category : Travel & Tourism

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Country : South Africa

In the last week of May I visited the Vodacom Shop in the Mall at Secunda as I was getting ready to go on a extended visit to the UK till January 2017, I spoke to a lady about roaming as I did not want to receive calls, and she informed me that with the Data system I could not block incoming calls as I did before. I asked het to note down that I would be out of the country from 28th May 2016 till 07th January 2017. I could not say where all I should be visiting, but she was to make sure my...

Category : Travel & Tourism

(0) Replies

Country : South Africa

We spent 3 days confirming the details of our booking with the owner/manager. We were looking for a reclusive weekend getaway and specifically asked for private lodges near the water. It was all confirmed by the owner and we drove 250kms on dangerous roads from Durban to start our weekend. When we arrived we were told that our lodges had been given to someone else and we had been moved to the main reception house. The owner had no apology and shouted at us over the phone. We were told to take...

Category : Travel & Tourism

(0) Replies

Country : South Africa

I made a booking for 2 at summer place country house about a month ago for 2 nights stay.i paid the deposit of R1290 and according to arrangement the balance would be settled at arrival.due to fuel shortage we had to cancel the trip.I rescheduled for late october-also 2 nights.suddenly they wanted the full amount up front...first of all I accepted the fact that they didn't want to pay the deposit back and now they cant wait for 2 months for the rest...pure greed!SHAME ON YOU SUMMERPLACE...

Category : Travel & Tourism

(0) Replies

Country : South Africa

Stay away from smooth talking miss representation, denials of responsibility. Use any other travel agency. The 3 star hotel in Paris was a glorified Hell Hole. Overcharged on Virgin Trains by 190 Pounds and then on French Rail by 100 Euros. Flight Centre was phoned from London to change an original train booking made on my request after their representative in CT said there was enough time to transit stations. Only to be told in London there was not enough time and a call was placed to Cape...

Category : Travel & Tourism

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Country : South Africa

My mom (75 years old) used Intercity bus liner to travel from Port Shepstone to Johannesburg on the 2nd of July 2016 and then back on the 16th of July 2016 Firstly the bus was 30 minutes late. Secondly, the bus was delayed in Benoni for another 30 minutes while waiting for another bus to help out (too full) At Scottburgh, the bus driver gave my mom's suitcase to another passenger. At Port Shepstone, the driver handed my mom a suitcase that was not hers. She informed the driver of the...

Category : Travel & Tourism

(0) Replies

Country : South Africa

I requested a rental car to be booked for me thru this travel agent which we have to use by default. They sent me the travel vouched and said car will be delivered to my place of work at 17:30pm today. Our offices close work at 16:30pm,but becos TWF said they will deliver car at 17:30pm I didn't mind waiting till that time. It is now 20:40pm and I am still stuck in the office building alone, hungry and waiting for the vehicle as I have no transport to get home or to site in the morning. The...

Category : Travel & Tourism

(0) Replies

Country : South Africa

On 29/06/2016 at 15h46 the assigned driver phoned me to tell me he is in front of the gate. It turned out that he was at the wrong building, in a wrong suburb and completely lost. Well it did just went downhill from there, resulting in me and my daughter missing our flights on Mango from Cape Town to Durban. I tried several phone calls to James without any answer. At the end I had to SMS to get message through that we missed our flight. He replied at 17h11 per return SMS that I can send...

Category : Travel & Tourism

(0) Replies

Country : South Africa

poor poor service delivery at pine lake marina waterfront resort after being not satisfied with there challets after i checked in how it looked not even being there for half an hour i wanted to cancel and even accepted a cancelation fee because i booked for four nites they didnt want me to speak to the manager and couldnt even say when he was going to be available they just say im going to loose al my money for not even staying i wouldnt recommend the place for anybody because i think...

Category : Travel & Tourism

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Country : South Africa

My kids made a reservation early this year to stay at the Villa Flamenco 1 in Ballito for their matric vacation from the 26th November to 4 December 2016, I called on the 26th April to cancel the reservation just to find out that they don't want to refund the entire deposit made by the kids. They told me that there cancellation policy states that if you give a months notice a 50% deposit will be refunded, but I am giving them 8 months notice and still they refuse to refund my entire deposit....

Category : Travel & Tourism

(0) Replies

Country : South Africa

I experienced a bad service from one of Gautrain employee at Bosman station on Friday 17th June 2016. I went there to inquire about my refund because I normally top up my card with 35 days pass and on 6th June 2016 when I check out of Bosman station I had 4 trips left & unfortunately I got sick & didn't go to work on the 7-8 and only came back on the 9th June 2016. When I check in on the 9th it took money from my money that I top up for Bus fares & I was surprised why because I was left with...

Category : Travel & Tourism

(0) Replies

Country : South Africa

I often stay at hotels owned by Tsogo Sun. On a number of occasions I have had bad experiences at the Garden Court hotel in Morningside. Tonight is the last straw! My bathroom floor has not been cleaned and there is no soap provided! All I get from the hotel is...."we apologise, can we send housekeeping to clean?" This is pathetic! Do yourself a favour and rather use the City Lodge group of hotels....

Category : Travel & Tourism

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Country : South Africa

We were mad great promises on the day we were invited for the presentation. we were shown proof of how they got discounts for clients and the wonderful service we would receive. none of the above happened, if they look at the emails sent and calls logged to get accommodation's booked we found that doing it ourselves would be cheaper, we enquired why and we were told excuses every time it happen. Then as far as payment goes we where told that we paid once off and then a service fee of R100. I...

Category : Travel & Tourism

(2) Replies

Country : South Africa

On Saterday 16 April 2016 my wife were suposed to get on a City to City bus at the Protea hotel at Klerksdorp 15H30 as the bus ticket stipelate. She have been there from 14h45 an waited at the Protea hotel where the bus were supose to stop. At 17h03 she called me and told me the bus were still not there, I told her to wait ther and called 0861 589 282 more than 20 times without answer, by 17h27 I try to call the customer care number 011 774 8304 but also to no answer, by 17h30 I got through...

Category : Travel & Tourism

(0) Replies

Country : South Africa

We checked into B103 on the 07th March. We paid cash for using the DSTV- R3 per day; the carry cot for my granddaughter and a breakage fee of R2000. On the day we left, the 18th March, Lynn did not send anyone to check the apartment. Everything was intact, nothing broken. We heard nothing from her. I called 2 weeks after to query the refund and Lynn said that the duvet was messed with chocolate. She is refusing to pay back the full refund saying that she needs to buy a new duvet which just...

Category : Travel & Tourism

(0) Replies

Country : South Africa

I RENTED A CAR FROM EUROPCAR ON THE 10.03.16 AND RETURNED 11.03.16 THEY GAVE US KEYS AND SAID GO UPSTAIRS TO THE LEFT WILL FIND CAR THERE, WHICH WE DID BUT NOBODY CHECKED THE CAR WITH US, i SAW A LIGHT SCRATCH ON ONE SIDE AND ANOTHER SMALL DEEP SCRATCH ON THE OTHER SIDE, BUT THINKING THEY ALREADY KNOW ABOUT IT AS IT WAS LATE WE LEFT. THERE WAS A SLIP INSPECTION SLIP IN THE CAR BUT HAD NO CUSTOMER SIGNATURE. WE RETURNED THE CAR AND WERE TOLD THAT WE CAUSED THE DAMAGE WHICH IS NOT ACCEPTIBLE...

Category : Travel & Tourism

(0) Replies

Country : South Africa

Dear Sir, I wish to warn travellers about Dollar Thrifty, the car hire company.I hired a car with them on two occasions in, East London and George, over the Christmas season and paid R3000 on each occasion.I was promised my authorisation refund would be made within a few days.I have had to waste my money calling them because they won't pay. Travellers be warned this coming Easter, don't be a victim like I was. STEER CLEAR OF DOLLAR THRIFTY. Thanks Don Tutani

Category : Travel & Tourism

(0) Replies

Country : South Africa

I have hired a car last year from Avis Rentals at Cape Town Airport for a three day period . The rental was on 17 September 2015 till 20 September 2015 - the Thursday evening till the Sunday afternoon. The person at the customer desk told me that he estimate the cost at R597.00 I give him my credit card for the transaction as normal - when I receive my Credit Card statement at the end of September 2015 a amount of R2238.55 was deducted from my card. I phoned during the beginning of...

Category : Travel & Tourism

(0) Replies

Country : South Africa

We were suppose to enjoy a week vacation at Mabalingwe Nature Reserve from 16 - 23 December. When we moved into the unit allocated to us, the following errors were noted: 1. Leaking bathroom on top floor; 2. Roof fans and TV not in working condition 3. Boma lacked the proper braai instruments 4. Outside lighting were not working and caused a safety risk 5. Bath water was black with a black sediment We had to leave that same night as nobody could bath or shower. No person at the...

Category : Travel & Tourism

(0) Replies

Country : South Africa

The "damage" that I'm inappropriately being charged for is missing clips on the left bumper which is typical wear and tear going concern for corollas, he showed me a similar Corolla. the clips when worn can come out when a car drives. The "damage" is not caused by negligence, accident or woeful act. The car check is inconsistent making a nonsense of the report cards. I observed the car when both Avis employees at the Polokwane Airport and Pretoria Hatfiled observed it, I do not have the...

Category : Travel & Tourism

(0) Replies

Country : South Africa

Anthea, thought I need to give you some feedback on the trip and our extreme displeasure at the condition of Johns yacht. We paid a lot of money for a 6 day fishing trip on a so called "ocean going yacht". Let me give you a run down of our 6 day misadventure. Upon arrival on the yacht on Saturday the 3rd of October, we learned that there was only ice for 3 days, only one toilet in operation and the water maker was broken. John said he would fix it during the trip. We left Pemba en route to...

Category : Travel & Tourism

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Country : South Africa

We booked an All Inclusive Zanzibar trip through AfricaStay who advertised we would receive a free excursion worth R2000. This was the deciding factor to book through them. After booking and paying we only received the hotel and transfer vouchers. When we contacted Trevor regarding the excursion vouchers we were informed we would receive them closer to our departure dates. Now that we are leaving we have been informed that we will not be receiving the free excursion any more due to it being...

Category : Travel & Tourism

(0) Replies

Country : South Africa

We paid the guesthouse more money than we were suppose to. When we left the guesthouse the manager agreed to refund us the outstanding amount within 3 days. It has been four(4) months now. without them refunding us. I have made over 10 phone calls to the manager and visited the guest house to request our refund of R4000.00. She always promise to refund within 3 days. She is play me for a fool. Now she says I must come sleep at her guest house for the amount she owes me and I told her I will...

Category : Travel & Tourism

(0) Replies

Country : South Africa

Promoting toruism to South Africa, bringing groups of tourist from Europe and Canada.

Category : Travel & Tourism

(3) Replies

Country : South Africa

We purchased an annual membership fee 2015 with HOTEL EXPRESS SA, and they issued us with the wrong membership selection. We have phoned countless times to rectify this matter, and the consultants promises to rectify it, but the weeks have gone by without any progress. We are at our wits end with their bad customer services in this regard and it is impossible to contact someone in a managerial position to assist in resolving this matter. Please help!

Category : Travel & Tourism

(0) Replies

Country : South Africa

On Saturday (21 Feb 2015) afternoon I took 2 toddlers (4 and 5 years of age) for a joyride from Midrand to Hatfield. I thought that toddlers do not pay for this service as I have seen people using the Gautrain without paying for the kids. When my cousin and I went in with the 2 toddlers, none of the security guards bothered to tell us that we needed pay for these kids, so we thought they were indeed free. We headed back to Midrand and only then did they stop us telling us we had to pay for...

Category : Travel & Tourism

(0) Replies

Country : South Africa

Good day i will like to report the bad treament we experience during our December holidays at Durban sea shore we paird the money upfront the amount of R8000 Company name : Safari.com(Durban sea shore) south beach Ref: 7703467 for two chalet october 2014 the remaining R2000 we were supporsed to pay it on our arrival and we were help by another guy his name is heath we call them wanting our money back they dint want to give us our money they only gave us R5000 and we asked where is the...

Category : Travel & Tourism

(0) Replies

Country : South Africa

Good day i will like to report the bad treament we experience during our December holidays at Durban sea shore we paird the money upfront the amount of R8000 Company name : Safari.com(Durban sea shore) south beach Ref: 7703467 for two chalet october 2014 the remaining R2000 we were supporsed to pay it on our arrival and we were help by another guy his name is heath we call them wanting our money back they dint want to give us our money they only gave us R5000 and we asked where is the...

Category : Travel & Tourism

(0) Replies

Country : South Africa

One of the drivers of the interface buses from pretoria to Durban called Percy is extremely rude he rudely asked me to vacate a seat because someone was supposed to take my seat for no apparent reason so when I asked why I should change seats he told me he doesn't have time for me the bus is delayed and he just wants me off the seat otherwise he'll call the police then I went down to the intervals offices in jhb park station to report and the guy also told me I'm too young to be complaining...

Category : Travel & Tourism

(0) Replies

Country : South Africa

This morning 7 August i travelled from Bloem to Johannesburg in the most appalling bus from intercape. We travelled in the coldest bus ever, even after multiple of us voiced out our discomfort, we weren't taken seriously by the hostess. It was appalingly cold, and it happens to be winter in SA around ghis time. I found this utterly inconsiderate and uncourteous. Secondly, there were no refreshments offered to passangers, as far as i know, from having travelled with Intercape before, they...

Category : Travel & Tourism

(0) Replies

Country : South Africa

I Hired a car from Woodford, and they did not release the deposit that they took from account, after a month and numerous complaints, they refunded me back only to again take deduct money from my account using EFT and when I complained they said it will be back in my account in 7 days, it has been more than 7 days and still have not received my money they have failed to send me statements hence I cannot even go to my bank to request the reversal of funds, my bank says they cant do it without...

Category : Travel & Tourism

(3) Replies

Country : South Africa

The National Council of SPCAs (NSPCA) has laid animal cruelty charges against Elephants of Eden, the Knysna Elephant Park, their directors and management including Lizette Withers, in terms of the Animals Protection Act, 71 of 1962 for cruelty to elephants Wendy Willson, National NSPCA Inspector, has stated that the footage shows elephant calves and juvenile elephants being chained, roped and stretched, shocked with electric cattle prods and hit with bull hooks – all methods used to force...

Category : Travel & Tourism

(1) Replies

Country : South Africa

Poor and unfair service: I booked a Translux bus that was suppose to departure in KWT on 2014-05-14 at 18:00 and arrive in CPT sation at 09:10, I arrived early for my departure time bt bcoz of the bad,poor n unfair service we stood there at the bus station till 18:38 when the bus arrived n departured at 18:44. While standing there in the cold weather n in the dark putting our lives at risk/putting our lives n property exposed to the crimininals n opportunists not even a single person from the...

Category : Travel & Tourism

(3) Replies

Country : South Africa

We booked a Groupon voucher at Marianne Wine Estate in the Western Cape for wine and biltong pairing. Upon arrival at 4pm on 29 April – (myself , family and a renown International Importer in Western Cape), the manager named TOM dropped a glass on the CEO’s head and the glass broke. This wasn’t the end of it … They served some biltong and then apologised as they didn’t have enough biltong for the wine taste… but then offered 2 more extra wine tastings for compensation.....

Category : Travel & Tourism

(0) Replies

Country : South Africa

Firstly, I would like to complain about the rude replies and comments that bus drivers say. I would ask a driver, in a polite manner what the number of the bus is and some reply as if I don't know where I'm going or how to use the bus but yet the bus's LED screen does not display the number or it is not clear. Also some bus drivers wouldn't say anything and leave you there. Secondly, the buses never work according to schedule. Sometimes I can stand at the bus stop from 6:40AM until...

Category : Travel & Tourism

(0) Replies

Country : South Africa

Good day I have booked a stay at treehouse river lodge and i have sent them 5 emails to enquery of a process on cancelling a booking and this is a reponse i received from there consultants SUE : Hi Firstly please DO NOT have this attitude it is not pleasant. Secondly if you could not get hold of us via email or did not get a reply via email why did you not phone???? Thirdly in today’s modern technology thing DO and WILL go wrong, and thanks to useless TELKOM we have NOT had any...

Category : Travel & Tourism

(0) Replies

Country : South Africa

We booked 3 nights a the resort and only ended up staying one night. This was due to the fact that the images and pictures shown on the Internet are in total contradiction to we actually saw when we got there. I entering the room any childs first instinct is to switch on the television. This did not work. We reported the incident and the best they could do was give us a snowy screen. The Internet had these beautiful images of neatly presented rooms and gorgeous pools. The drain in the kitchen...

Category : Travel & Tourism

(0) Replies

Country : South Africa

This company that proudly displays,"The bus for us",should give their drivers a course in customer service.My son travels with the bus to and from school everyday and just today ,the driver of the Oude Molen route going to Beacon Valley decided to drop my son a 40 min walk away from where he tried repeatedly to disembark from the bus.On top of that he verbally abused a 13 year old in front of fellow pupils.Needless to say my child came home in a traumatized state.I sent an email to this...

Category : Travel & Tourism

(0) Replies

Country : South Africa

I was at the boom today 26-03-2014 when my ticked said error, I then pressed the inquiry button for help and after about 1 min the attendant said that I must leave my car parked and locked at the boom in B3 and go to the counter and that he would assist me, I then asked if I must wait in the queue and was told no come straight to the counter, at the counter this caused a raukus as it looked like I was pushing in the queue, after explaining to the attendant that I was at the boom well within...

Category : Travel & Tourism

(0) Replies

Country : South Africa

Metrorail offers by far the worst worst worst worst service ever possible. They do no check your tickets when passing throught the turntables they pretend to look but their eyes fall no where near on your ticket most of the time they are chatting away - Trains are continously late because of drivers not arriving on time or taking sick and there is no one to take their shift - 17 March 2014 trains were a no show - One of metrorail employees confirmed that there was a derailment on saturday 15...

Category : Travel & Tourism

(0) Replies

Country : South Africa

First of all the bus was rescheduled from half past 9 to 12:30 which was bad enough and then they bring us this old bis which we don't even if it's road worthy as it's looks old and the smell inside was just awful

Category : Travel & Tourism

(0) Replies

Country : South Africa

Contacted Birkenhead Manor throught Rooms for africa for 3 nights accommodation! Got a quote back of R250 a night = R750 total. Got confirmation quote - i clicked on book now, I paid the deposit through the secure site and rooms for africa. a day later rooms for africa contacted me saying Birkenhead manor revokes the quote- which i already paid deposit on - and when I said that a quote is legally binding nd that I expect that price, Rooms for africa said that they did not charge my card...

Category : Travel & Tourism

(0) Replies

Country : South Africa