Travel & Tourism Complaints

We booked at the bridge apartments at Saint lucia kwazulu natal for 7 nights on the last day we were told they double booked and we must move apartments I've got two small kids and I muse pack up all my stuff in an hour. When we arrived we were told we hadn't paid we then showed them proof. Our aircon did not work we complained and nothing was done. Service was discugusting we were thrown from pillior to post and they did not have any sorrys for any of there mess up.disgusted

Category : Travel & Tourism

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Country : South Africa

this company sold me a travel voucher and upon trying to redeem it , they could not accommodate at all .They also did not disclose certain information whilst concluding the sale.They promised a fund on the 16th November ,I have been calling and emailing , however no feedback given .A week ago the advised that the payment was done and proof of payment will be sent to me.Today when I called,they advised that the finance department is closed hence payment will only be made in Jan 2017.The had...

Category : Travel & Tourism

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Country : South Africa

After paying 3 times the rate of the other competitors, I expected super service, especial that I am a loyal customer of the company ….used their service for years only for 1 lady by the name of Beauty (not so sure, no name tags but she said she is beauty and I took her picture as I could not believe how she acted) she literally change my mind-set of what I built in years. I simply needed explanation of what could have gone wrong on trip paid for and not taken (R1140 single trip to EC) for...

Category : Travel & Tourism

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Country : South Africa

MY MOTHER WAS TRAVELLING TO EC.CAPE IDUTYWA THEY WAITED FOR THE BUS FROM JOHANNESBURG 18:00 UNTIL 22:00 THE BUS DIDNT ARRIVE FOR DEPATURE UNTIL SHE DECIDED TO TAKE THE ONE THAT WAS GOING TO BUTTERWORTH THEY DONT CARE ABOUT PEOPLE SINCE WERE STANDIMNG THE AT THE BUS SHELTA HOPELESS CAUSE NO ONE GAVE THEM ANSWERS THAT WAS ON THE 7TH DECEMBER 2016 SO IM ANGRY ABOUT THIS CAUSE IT HAPPENED AGAIN ALSO ON 17 DECEMBER 2016 AT GERMISTON STATION SINCE WE WHERE WAITING FOR THE BUS FROM 18:00 THEY BUS...

Category : Travel & Tourism

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Country : South Africa

My girlfriend is stuck in Kimberley waiting for a bus to Cape town that was suppose to leave Kimberley at 20h10, its now 21h33 no sign of a bus. She was earlier sent a message stating a dela of 3 hours and 45 minutes for the bus from cape town to joburg via kimberley, but she is not going to joburg she is travelling to cape town from kimberley. I understood they might have made error but the reason for almost 4hour delay was not mentioned.I phoned their customer service number 0839159000 that...

Category : Travel & Tourism

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Country : South Africa

I booked a flight from Johannesburg to Durban from Flysafair through Pick n Pay.The flight was for my 14 year old son.when we got to the airport to check in,we were sent to the Ticket Sales Counter by the airline employee for a name change and to pay for the luggage.When I booked the flight,I payed for luggage.I assumed the person who helped me at pick n pay made a mistake with my son's name when doing the booking which is why I had to pay for the name change.it turned out that the flysafair...

Category : Travel & Tourism

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Country : South Africa

We (my friends and i) arrived to the Kingdom resort 9 December and the receptionists were rude and never wanted to inform us on what is happening with our accommodation as we were not allowed to check in. On the 10th we wanted to go to sun city for dinner, the transport was an hour and 30minutes late without explanation, coming back from Sun city we waited another hour and 30minutes and when the shuttle arrived it was not any of the shuttle from The Kingdom resort instead it was from "Maboe...

Category : Travel & Tourism

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Country : South Africa

Date of incident: 06/12/2016 Ticket number: 0912160131OC410 Name: Rodney Rayepen Time: 13:10 I made a booking on the 6th of December 2016 to take a bus from Cape Town to PE. After placing the booking i called in to confirm that the booking was correct via 0861 287 287. I called the switchboard and the operator told me that i had to get on at Cape Town as that is where i booked from, i explained to her that i had made a mistake and would like to get on the bus from Bellville....

Category : Travel & Tourism

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Country : South Africa

Tickets were ready, flights & Accomodation booked, 14:00 today we would be boarding but Flight Centre has instead cancelled our cruise because their consultant made a mistake which by the way was picked up by us 3days before the cruise was set to leave, enough time for them verify the mistake instead of cancellation. Flight Centre travel consultant Christelle Botha, PE Greenacres only had an apology and a solution that would benefit some of the parties on this trip. She had told us a pregnant...

Category : Travel & Tourism

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Country : South Africa

We had a horrific experience with statravel rosebank south Africa . On our arrival in Thailand , our tranfers from and to the airport never picked us up - we almost lost our flight back to south Africa after having to find our own way to the airport . As if this is not enough , we were booked in dirty downgraded hotels right through our stay - and with no customer service once lost in a foreign country . There is no head office contact numbers on the net - and they blocked us to speak top...

Category : Travel & Tourism

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Country : South Africa

For the past 3 years my cousin' s family and my family we booked 3 plots with Ou Skip in Melkbos strand. This year both of us we celebrated our 30th birthdays and we booked from friday till Tuesdays. Now we are playing domino's and talking and laughing, and the lady who works in the front office comes in her pajamas and tells us if we ever want to come camp here again we will " blerrie" keep quiet now cause she is working tomorrow or we will never have the privilege to come campe again. What...

Category : Travel & Tourism

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Country : South Africa

I used Document Express (www.documentexpress.co.za) to get my unabridged birth and marriage certificates and certainly do not recommend using them. Although their website claims "within 2-3 weeks", it took over 5 months to receive the birth certificates, and never received my marriage certificate (over 8 months later). In addition to this, the charge of R1,450 per document (it costs R75 doing it yourself) is also extreme. During this time I sent over 40 emails trying to find out what is...

Category : Travel & Tourism

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Country : South Africa

I walked into the organisation on Monday 31 October with 2 friends and requested a quotation for a 7 day rental. I was quotated R1355. I accepted and agreement was drawn up. Based on the quotation i signed the agreement not aware that the agreement was changed to a 5 day rental agreement. After driving off, the realised that the calculation was incorrect and phoned immediately and spoke to the consultant and told him of the incorrect figure.Daniel then said that he would extend the hire for 7...

Category : Travel & Tourism

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Country : South Africa

Hi, I purchased a bus ticket for Intercape for my so. To travel from Cape Town to Durban. The ticket cost R619. When I went this morning to cancel the booking and request a refund. I was told I have to give 48 hours notice in order to receive a refund. I then explained that would not be possible as I bought the ticket yesterday to travel today. I was then told there is no refund on same day bookings. I have never bought a bus ticket before and automatically thought it would be like the air...

Category : Travel & Tourism

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Country : South Africa

traveling on the n4 pta to brits toll gate closes to brits , numeris time about every weekend we travel that rout the e toll gate works with some vehicals not with mine today 6/11/2016at +- 11.3hrs again the gate did not open the car behind me nearly drove into me by god i will sue bakwena for poor maintenave on ther equipment, spoke to a attendant woman ther she said ( I DONDT CARE I ONLY WORK HERE ) WHAT A NIC EATTETUDE, MY TAG WORKS AT STORM VOEL, CARACELL MURRYHILL ZAMBEZI SO ITS NOT...

Category : Travel & Tourism

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Country : South Africa

LOOK AT THIS INVOICE LOOK AT THE DATE THEY JUST DONT PAY

Category : Travel & Tourism

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Country : South Africa

WE BUYING MONTHLY TICKETS TO GO TO WORK BUT EVERY WEEK THERE IS STORY OF BUS STUCKED,WHEN YOU CALL THEM IS THE TIME THEY TELL YOU AFTER YOU HAVE BEEN WAITING FOR SUCH LONG TIME,SOMETIMES THEY PICK US UP FROM BUS STOPS ON OUR WAY THE BUS STUCK IF YOU HAVE MONTHLY OR WEEKLY TICKETS THEY DO'NT GIVE YOU MONEY TO GO GET OTHER TRANSPORT YOU MUST MAKE A PLAN IMAGINE BY THEN YOU DO'NT HAVE CASH ON YOU.NO BUS NO REFUND.PLEASE HELP US TO SORT THE PROBLEM OUT BECAUSE WHEN YOU CALL THEM AT THE OFFICE...

Category : Travel & Tourism

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Country : South Africa

I took a contract with GTASA regarding discounted holidays. When I phoned to book accommodation the lady helping me was extremely busy and promised to call back. NEVER HAPPENED. Eventually when I called back the rates GTASA quoted me and the normal rate of the hotel was the same. 50% discount .MY ASS. I cancelled the service but they still want 50% of the payment and want to hand me over to the legal department.

Category : Travel & Tourism

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Country : South Africa

I have made an internet booking for the last weekend in September 2016 at this hotel and made a payment on line with my credit card with the booking. My confirmation letter stated that my booking was prepaid. When I arrived at the hotel, they stated that they did not receive my payment and that I have to give them authorization till the next day when they will sort out the problem. The never reversed the money into my account. I paid double for the room. I then send a letter to the...

Category : Travel & Tourism

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Country : South Africa

Hello Peter My name is Busie Mancotywa from Port Elizabeth. On the 03/1/2016 I made a booking for accommodation at MARRAKECH guest house in Bloemfontein. I made it telephonicaly as I got their number through a friend. I called the number and I spoke to a guy who's name is Hennie. I asked him how far the place is from my place of intrerst for the weekend and he said it was 10 minutes drive from the Rose Gardens in Bloemfontein to his place. He said he had a four sleeper apartment @...

Category : Travel & Tourism

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Country : South Africa

i EXPERIENCED A BAD SERVICE WITH GREYHOUND YERSTERDAY THE 02 /10/2016.i HAD TO BOARD THE BUS AT 13H00 IN MTHATHA AND WHEN I WENT FOR CHECK IN I WAS TOLD THAT THE BUS HAS A PROBLEM IN KOKSTAD AND IT WOULD TAKE 2 AND 1/2 HOURS TO COME TO MTHATHA.I WAITED THEN AFTER THOSE 2 AND 1/2 WAIT WAS TOLD TO WAIT FOR ANOTHER 2 AND 1\2 HOURS, I STILL WAITED. DURING THAT LONG STAY I ASKED FOR A TOILET KEY AND I WAS TOLD TO GO OUTSIDE TO A DIRTY WET TOILET WITHOUT TOILET PAPER IN THE RAINY COLD WEATHER THEY...

Category : Travel & Tourism

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Country : South Africa

INTERCAPE MAINLINER FORCED ME OFF THE ROAD THIS MORNING. JUST BEFORE 7H00 THIS MORNING, 29/9/2016, I WAS MAKING MY WAY OFF THE FREEWAY TOWARD THE CAPE TOWN VIVIC CENTRE. FOUND MYSELF IN THE FAR LEFT LANE WHEN INTERCAPE MAINLINER 113, REGISTRATION NO. ICG113GP CAME RUSHING FROM BEHIND TO DRIVE IN THE LANE TO MY RIGHT.JUST WHEN HE WAS RIGHT NEXT TO ME, HE SWITCHED INTO MY LANE WITHOUT INDICATING AND WITHOUT CONSIDERING THE FACT THAT I WAS DRIVING IN THE SPACE HE WAS ABOUT TO INVADE.TO AVOID...

Category : Travel & Tourism

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Country : South Africa

Please be advised that at our meeting with Kevin & Johan on the 30/07/2016 we were assured that if we signed up immediately and waited for the First of September we would be entitled to 7 days FREE accommodation in 2 places(one in SA and Another in Phuket). We then explained that we would like to apply for the local accommodation there and then to which we were assured that if we waited we will be given the accommodation in Cape Town with no hassle whatsoever. We then enquired and were...

Category : Travel & Tourism

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Country : South Africa

Over charging of fuel and second driver, Not once but twice within two weeks. First dealer admits at fault and repays the second group denied and made up a story to try to justify over charges We do not recommend them to any one or must make others aware of how they charge and over charge.

Category : Travel & Tourism

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Country : South Africa

Saturday 3rd of September 2016 booked a room at Bundu inn lodge White River because needed a place to sleep as I am from Witbank. I paid R1200 for a standard room as I was travelling with my 3 kids. The room looked ok,but found out that they still use those old system TV set which had no problem with. Then I requested for a remote control they said they have no remote need to operate manual because I short had to climb on something. Changing channels was a bit of a challenge but there were...

Category : Travel & Tourism

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Country : South Africa

We received a presentation regarding the Holiday package it is not a Timeshare but a membership scheme .... however we are paying a monthly contribution to belong to them for discounted rate on holiday accommodation according to Marc we get 50% of on our account? What you safe R15.00 ....we have paid R9000 the evening ...plus monthly R 1469.75... excuse me R 17637.00 plus R 9000.00. I could have travelled to Mauritius as we have planned to do. When my dad passed away in Knysna we seeked...

Category : Travel & Tourism

(1) Replies

Country : South Africa

As passengers we hv experienced high level poor service grom prasa , trains getting us late everyday frm daveyton to jhb -Arrogance displayed everyday by ticket exeminers and all workers at prasa is ridiculous both Joburg station and Daveyton station . -whn u buy single ticket they force you to buy return even if u are not going to use return , u not coming back.

Category : Travel & Tourism

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Country : South Africa

In the last week of May I visited the Vodacom Shop in the Mall at Secunda as I was getting ready to go on a extended visit to the UK till January 2017, I spoke to a lady about roaming as I did not want to receive calls, and she informed me that with the Data system I could not block incoming calls as I did before. I asked het to note down that I would be out of the country from 28th May 2016 till 07th January 2017. I could not say where all I should be visiting, but she was to make sure my...

Category : Travel & Tourism

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Country : South Africa

We spent 3 days confirming the details of our booking with the owner/manager. We were looking for a reclusive weekend getaway and specifically asked for private lodges near the water. It was all confirmed by the owner and we drove 250kms on dangerous roads from Durban to start our weekend. When we arrived we were told that our lodges had been given to someone else and we had been moved to the main reception house. The owner had no apology and shouted at us over the phone. We were told to take...

Category : Travel & Tourism

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Country : South Africa

I made a booking for 2 at summer place country house about a month ago for 2 nights stay.i paid the deposit of R1290 and according to arrangement the balance would be settled at arrival.due to fuel shortage we had to cancel the trip.I rescheduled for late october-also 2 nights.suddenly they wanted the full amount up front...first of all I accepted the fact that they didn't want to pay the deposit back and now they cant wait for 2 months for the rest...pure greed!SHAME ON YOU SUMMERPLACE...

Category : Travel & Tourism

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Country : South Africa

Stay away from smooth talking miss representation, denials of responsibility. Use any other travel agency. The 3 star hotel in Paris was a glorified Hell Hole. Overcharged on Virgin Trains by 190 Pounds and then on French Rail by 100 Euros. Flight Centre was phoned from London to change an original train booking made on my request after their representative in CT said there was enough time to transit stations. Only to be told in London there was not enough time and a call was placed to Cape...

Category : Travel & Tourism

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Country : South Africa

My mom (75 years old) used Intercity bus liner to travel from Port Shepstone to Johannesburg on the 2nd of July 2016 and then back on the 16th of July 2016 Firstly the bus was 30 minutes late. Secondly, the bus was delayed in Benoni for another 30 minutes while waiting for another bus to help out (too full) At Scottburgh, the bus driver gave my mom's suitcase to another passenger. At Port Shepstone, the driver handed my mom a suitcase that was not hers. She informed the driver of the...

Category : Travel & Tourism

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Country : South Africa

I requested a rental car to be booked for me thru this travel agent which we have to use by default. They sent me the travel vouched and said car will be delivered to my place of work at 17:30pm today. Our offices close work at 16:30pm,but becos TWF said they will deliver car at 17:30pm I didn't mind waiting till that time. It is now 20:40pm and I am still stuck in the office building alone, hungry and waiting for the vehicle as I have no transport to get home or to site in the morning. The...

Category : Travel & Tourism

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Country : South Africa

On 29/06/2016 at 15h46 the assigned driver phoned me to tell me he is in front of the gate. It turned out that he was at the wrong building, in a wrong suburb and completely lost. Well it did just went downhill from there, resulting in me and my daughter missing our flights on Mango from Cape Town to Durban. I tried several phone calls to James without any answer. At the end I had to SMS to get message through that we missed our flight. He replied at 17h11 per return SMS that I can send...

Category : Travel & Tourism

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Country : South Africa

poor poor service delivery at pine lake marina waterfront resort after being not satisfied with there challets after i checked in how it looked not even being there for half an hour i wanted to cancel and even accepted a cancelation fee because i booked for four nites they didnt want me to speak to the manager and couldnt even say when he was going to be available they just say im going to loose al my money for not even staying i wouldnt recommend the place for anybody because i think...

Category : Travel & Tourism

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Country : South Africa

My kids made a reservation early this year to stay at the Villa Flamenco 1 in Ballito for their matric vacation from the 26th November to 4 December 2016, I called on the 26th April to cancel the reservation just to find out that they don't want to refund the entire deposit made by the kids. They told me that there cancellation policy states that if you give a months notice a 50% deposit will be refunded, but I am giving them 8 months notice and still they refuse to refund my entire deposit....

Category : Travel & Tourism

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Country : South Africa

I experienced a bad service from one of Gautrain employee at Bosman station on Friday 17th June 2016. I went there to inquire about my refund because I normally top up my card with 35 days pass and on 6th June 2016 when I check out of Bosman station I had 4 trips left & unfortunately I got sick & didn't go to work on the 7-8 and only came back on the 9th June 2016. When I check in on the 9th it took money from my money that I top up for Bus fares & I was surprised why because I was left with...

Category : Travel & Tourism

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Country : South Africa

I often stay at hotels owned by Tsogo Sun. On a number of occasions I have had bad experiences at the Garden Court hotel in Morningside. Tonight is the last straw! My bathroom floor has not been cleaned and there is no soap provided! All I get from the hotel is...."we apologise, can we send housekeeping to clean?" This is pathetic! Do yourself a favour and rather use the City Lodge group of hotels....

Category : Travel & Tourism

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Country : South Africa

We were mad great promises on the day we were invited for the presentation. we were shown proof of how they got discounts for clients and the wonderful service we would receive. none of the above happened, if they look at the emails sent and calls logged to get accommodation's booked we found that doing it ourselves would be cheaper, we enquired why and we were told excuses every time it happen. Then as far as payment goes we where told that we paid once off and then a service fee of R100. I...

Category : Travel & Tourism

(2) Replies

Country : South Africa

On Saterday 16 April 2016 my wife were suposed to get on a City to City bus at the Protea hotel at Klerksdorp 15H30 as the bus ticket stipelate. She have been there from 14h45 an waited at the Protea hotel where the bus were supose to stop. At 17h03 she called me and told me the bus were still not there, I told her to wait ther and called 0861 589 282 more than 20 times without answer, by 17h27 I try to call the customer care number 011 774 8304 but also to no answer, by 17h30 I got through...

Category : Travel & Tourism

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Country : South Africa

We checked into B103 on the 07th March. We paid cash for using the DSTV- R3 per day; the carry cot for my granddaughter and a breakage fee of R2000. On the day we left, the 18th March, Lynn did not send anyone to check the apartment. Everything was intact, nothing broken. We heard nothing from her. I called 2 weeks after to query the refund and Lynn said that the duvet was messed with chocolate. She is refusing to pay back the full refund saying that she needs to buy a new duvet which just...

Category : Travel & Tourism

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Country : South Africa

I RENTED A CAR FROM EUROPCAR ON THE 10.03.16 AND RETURNED 11.03.16 THEY GAVE US KEYS AND SAID GO UPSTAIRS TO THE LEFT WILL FIND CAR THERE, WHICH WE DID BUT NOBODY CHECKED THE CAR WITH US, i SAW A LIGHT SCRATCH ON ONE SIDE AND ANOTHER SMALL DEEP SCRATCH ON THE OTHER SIDE, BUT THINKING THEY ALREADY KNOW ABOUT IT AS IT WAS LATE WE LEFT. THERE WAS A SLIP INSPECTION SLIP IN THE CAR BUT HAD NO CUSTOMER SIGNATURE. WE RETURNED THE CAR AND WERE TOLD THAT WE CAUSED THE DAMAGE WHICH IS NOT ACCEPTIBLE...

Category : Travel & Tourism

(0) Replies

Country : South Africa

Dear Sir, I wish to warn travellers about Dollar Thrifty, the car hire company.I hired a car with them on two occasions in, East London and George, over the Christmas season and paid R3000 on each occasion.I was promised my authorisation refund would be made within a few days.I have had to waste my money calling them because they won't pay. Travellers be warned this coming Easter, don't be a victim like I was. STEER CLEAR OF DOLLAR THRIFTY. Thanks Don Tutani

Category : Travel & Tourism

(0) Replies

Country : South Africa

I have hired a car last year from Avis Rentals at Cape Town Airport for a three day period . The rental was on 17 September 2015 till 20 September 2015 - the Thursday evening till the Sunday afternoon. The person at the customer desk told me that he estimate the cost at R597.00 I give him my credit card for the transaction as normal - when I receive my Credit Card statement at the end of September 2015 a amount of R2238.55 was deducted from my card. I phoned during the beginning of...

Category : Travel & Tourism

(0) Replies

Country : South Africa

We were suppose to enjoy a week vacation at Mabalingwe Nature Reserve from 16 - 23 December. When we moved into the unit allocated to us, the following errors were noted: 1. Leaking bathroom on top floor; 2. Roof fans and TV not in working condition 3. Boma lacked the proper braai instruments 4. Outside lighting were not working and caused a safety risk 5. Bath water was black with a black sediment We had to leave that same night as nobody could bath or shower. No person at the...

Category : Travel & Tourism

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Country : South Africa

The "damage" that I'm inappropriately being charged for is missing clips on the left bumper which is typical wear and tear going concern for corollas, he showed me a similar Corolla. the clips when worn can come out when a car drives. The "damage" is not caused by negligence, accident or woeful act. The car check is inconsistent making a nonsense of the report cards. I observed the car when both Avis employees at the Polokwane Airport and Pretoria Hatfiled observed it, I do not have the...

Category : Travel & Tourism

(0) Replies

Country : South Africa

Anthea, thought I need to give you some feedback on the trip and our extreme displeasure at the condition of Johns yacht. We paid a lot of money for a 6 day fishing trip on a so called "ocean going yacht". Let me give you a run down of our 6 day misadventure. Upon arrival on the yacht on Saturday the 3rd of October, we learned that there was only ice for 3 days, only one toilet in operation and the water maker was broken. John said he would fix it during the trip. We left Pemba en route to...

Category : Travel & Tourism

(0) Replies

Country : South Africa

We booked an All Inclusive Zanzibar trip through AfricaStay who advertised we would receive a free excursion worth R2000. This was the deciding factor to book through them. After booking and paying we only received the hotel and transfer vouchers. When we contacted Trevor regarding the excursion vouchers we were informed we would receive them closer to our departure dates. Now that we are leaving we have been informed that we will not be receiving the free excursion any more due to it being...

Category : Travel & Tourism

(0) Replies

Country : South Africa

We paid the guesthouse more money than we were suppose to. When we left the guesthouse the manager agreed to refund us the outstanding amount within 3 days. It has been four(4) months now. without them refunding us. I have made over 10 phone calls to the manager and visited the guest house to request our refund of R4000.00. She always promise to refund within 3 days. She is play me for a fool. Now she says I must come sleep at her guest house for the amount she owes me and I told her I will...

Category : Travel & Tourism

(0) Replies

Country : South Africa

Promoting toruism to South Africa, bringing groups of tourist from Europe and Canada.

Category : Travel & Tourism

(3) Replies

Country : South Africa