Rodel Complaints - Accident

My name is virginia mukhovha i was in car accident on the 5 April 2019.i phone Renault assistance service the helped me to tower my car ,after that on Tuesday when i come back to work i call Rodel claims the promise to send me the form to claim .i waited the whole day i couldn't get the form .i then call the dealer she sent me the form on Wednesday 10 April 2019 i complete the form i sent them back to Rodel claims on Thursday 8.30 in the morning i waited the whole afternoon no response. i call their office and ask if the have received my claim form yes it was received but i have to wait for 48hours for them to come back to me .No one is communicating with me i dont know where is my car and when are will get my car am suffering to get to work o time. please help me .

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