woolworths Complaints - account not yet closed

I had a personal loan with Woolworths for 4 months and I settled this account as per e-mail received, only to find out the reference given was incorrect ,accounts is not yet closed and i'm now owing them +- R120.00 and i'm not prepared to pay them cause I paid it on time, and I haven't received any feedback, I have send several emails and no 1 is returning my calls.
their service is so bad and pathetic,i will never open any account with them

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