Nedbank card division Complaints - arbitrary deduction of fees and lack of willingness to rectify

Nedbank deducts fees as they wish and its a struggle to get anyone who is willing or able to assist. Today I was even told I could not lodge a complaint and was passed from pillar to post and the final person I spoke to said he would call me back - Im still waiting?

I am always told to complete a dispute resolution form. Why must I go through this pain every other month because Nedbank card can't get it right? Waiting for lockdown to end and then time for a new service provider. Good bye Nedbank card - you have lost a loyal customer of many years standing.

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