Pep store Complaints - Bad attitude

I wanted a Capfin loan so I went to pep store in East London Oxford street. I ask one of the cashiers Mpumi if she's the one in charge of Capfin loans, she just told me to queue in the line. I did queue for 30mins when it was my turn she told me the scanner is not working. I'm asking why she made me queue for that long if she knew that info, this woman wasted my time and continued to talk nonsense.

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