Jet manguzi Complaints - Bad customer service

Hi I visit jet Manguzi on the 15 to do an exchange, I told the security that I want to do exchange but I bought that item for my sister in joburg & i misplace the proof of purchase security guard said he is not going to let me do the exchange because is not aloud,then left him in the store entrance & I ask 1 of the staff members to call a manager for me, The lady came I'm not sure wether she was a manager or what coz she was not even wearing name tag i told me my problem she respond with attitude and told me that she is not going to do exchange without slip she didn't bother to check if the item was in good condition or what, she keep on telling me that company want a proof of exchange then I humble myself & told her that the price is still attached & item is still in good condition & she refuse to help me. Then I feel that the terms and conditions that written in back of the slip false information & this jet stores are operating different coz other jet stores do exchange without slip.can u plz call me & explain the terms and conditions of exchange 0795804873 Thandeka

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