Private Complaints - Bad Delivery Service

On Monday morning when your store in Madelief Centre, Pretoria North opened I PAID for an express delivery to Himeville (1-3 working days). I received no tracking number so that I may track the parcel, the staff did not know what to do when I went to see them this morning. So I am here to complain about a service that I PAID FOR and did not receive. This is Friday afternoon and I am yet to receive an SMS of confirmation that the parcel has been delivered. I have no means of tracking the parcel - SO WHERE IS IT?

Please tell me somebody can track the parcel and have it delivered - it should have been there TODAY.

I hope to hear from you regarding this ASAP.
Ms Green

PS: This is NOT a good start to your new delivery service.

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