Bradlows Thabazimbi Complaints - BAD & POOR CUSTOMER SERVICE

Good day Mr. CEO.

Please help, because no one else will………

SC Gouws (complaint no available from the store).
We purchased a lounge suite 2 years ago from the Bradlows Thabazimbi branch.

In February 2019 I contacted the branch here in Thabazimbi to report tears and cracks of the material on the chairs of the lounge suite. (please do not tell me I it is because I have small children, because I do not have small children that jumps and step onto the suite).

The store manager arranged the collection of this suite to the manufacturer for inspection as they do not send a person to your house to do inspection.
So the lounge suite was collected.

1ste week since the lounge suite was collected: 5 phone calls to the branch in Thabazimbi, but no reply back from the manufacturer and no reply back from the store manager.
2de week since the lounge suite was collected: 7 phone calls to the branch in Thabazimbi, but no reply back from the manufacturer and no reply back from the store manager.
3de week since the lounge suite was collected: 15 calls later and guess what “no reply”
4th week since the lounge suite was collected: 20 calls later and still no reply.

I have emailed the regional manager for the Thabazimbi branch with the complaint and no reply.

Please note that I have made it very clear on a few telephonic conversations that I do not want this suite back, or covered in a similar material , as 2 years from now, we will sit with the same problem again.

5th week since the lounge suite was collected: numerous calls and still no reply. (5 calls made)
6the week since the lounge suite was collected: still no reply. (3 calls made)
7the week --- no reply

Please do you want to tell me it takes this long for a reply back from the manufacturer—you got to be joke---in.

8th week --- the store manager phoned me and now explained to me that, because we took a extended warranty, the lounge suite can not be replaced, it will have to be covered in a similar material.

I then requested a sample of this similar material to see what it looks like---for the same reason--- if it was to be more or less the same material, two years from now, the same problem will arise)
This request was denied, as the warehouse do not have a picture off the material (Please give me a better excuse than this)

I had a big argument with the store manager regarding this.

9th week—as I do not have a choice now I gave instructions for this to be then covered.

10th week --- phoned the store to get estimate timeframe to when the lounge suite will be done—no reply back from store manager.
11th week- again phoned the store to enquire about the suite – no reply
12th week – again phoned the store to enquire – no reply
Following weeks same story….

10/06/2019 I again phoned the store, so the store manager phoned me back and guess what…. THE LOUNGE SUITE IS STILL NOT COVERED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

So Mr. CEO I am still paying my monthly instalments – with no lounge suite, -- this will be stopped, and then we will decide to start paying again, why must I pay for something that I do not have use off.

Again this morning, no reply back from the store or the regional manager.

This is now it, I have done all I can from my side, but from Bradlows side, nothing…….

Very frustrated and disappointed.

Please call me.

Kind regards.

071 453 1452

Charlotte Gouws

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