Sunnyboy Tshabalala Complaints - Bad Service

I had an Accident on the 02 Aug 2017 at about 21H52 on the R28 road past Mohlakeng township whee another Polo vehicle bumped mine at the rear bumper when my Fiance slowed down on the humps as she aproached the Stop sign.Reported the incident and informed that i should report on Monday when i receicve a Case Number from the SAPS. Indeed i did that and forwarded a Accident Report Form (AR) AR15/09/2017 and they emailed me a Reference No.828560666/1. The agent informed me that i should send the car to Randfontein Panelbeaters and the Assessor is Dan Daiels. On Tuesday i went there and waited for 5 Hours without the assessor coming and the dealer phoned Dial Direct after a long time she was told that the apointment is scheduled for Wednesday at Florida. On my arrival at work i phoned again and i asked the agent as to whether the isnt any record of agreement written that i requested that i should sent the car either to Randfontei or Krugersdorp by far area. She confirmed that it shows that we agreed that randfontein was the place and said i would be phoned again about the time for Wednesday appointment.I didnt received any call up antil i took an initiative to call as i see that time is running and its during the day. at about 11H55 its then that i got a call from an agent stating that i should sent my car to Any Panelbeater and forward the Photos, strangely because Ranfontein Panelbeaters told me that Dial Direct sent their Assessors for car Inspection and to Acredited Dealers and if thats not the case i should have been told from the first instance that i should sent the car to any Bush Panelbeater for assessment. Really i was fedup by my First experience since jopining an Insurance to be treated like Dirt when i made means that i shouldnt suffer when i meet an Incident i even cursed my hard earned money i pay on a monthly basis to unrealible poor service providres of this nature right now i havent even been informed of the next step! KEEP UP YOUR POOR SERVICE!

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