City to City buses Complaints - Bad service

I am so upset with City to City buses. There's no communication. We waited for 18h30 bus at Bellville railway station and by the time I'm writing this message it's 20h30 and when I called the customer care number @ 18h35 I was told that the bus was on its way from Cape Town. We are waiting and no update to tell us what's happening. When we call the care line the phone just ring non stop no one picks up. This bus has been supported by South African citizens for so long and they still don't care about people. These people must not be supported by the people the owners just care about themselves and not the passengers, bad service to the core.

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