Pvt Complaints - Bad service

I bought a cellphone for a friend in the beginning of january, the phone mulfunctioned in a couple of days and I took it back for replacement. The store people told me it was outside the seven day exchange period and the phone has to be send away. I am not sure of the purchase date, but Ii handed the phone in on the 8th of january and it is now already the 12th of february and I still have no phone and every time I enquire the people are very rude, as to a point that I do not even want to go into the stoe anymore. Can you please assist in the matter. The store is PortNolloth pep and the consultants names are Jaydene and Erika. Thank you

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