Telkom Complaints - BAD SERVICE

MY REFERENCE NUMBER IS 251683380 - MY NUMBER 0828849506
I have been struggling for almost the whole month of May to get Telkom to come and collect their WIFI Router which IS NOT WORKING since I received it.
I received it on the 8 of May and made a call on the 10 of May to ask them to cancel and collect because the device is faulty they gave me a reference number and advise that someone will call me to arrange for collection

On the 16th of May – I called again – they just said to me – I don’t not have to follow up – someone will contact me to collect

On the 23 of May – I called again – Gave them my reference number – for some reason they could not pick up my reference number.

I have been dialing 10213 – they said I must dial 10210, when I dial 10210 – they said I must dial 10213

It's 29 May - still no call from Telkom

Please assist

My number is 082 884 9506
Land Line - 011 201 5401

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