Old Mutual Complaints - BAD SERVICE

We submitted an application for a debt consolidation loan to Old Mutual.

First they gave us a run around because the statement must be in my husband's name (we have a joint account) and after we did that they came back to tell us the loan was declined as they do not do one accounts / joint accounts.

What stupid reason is that if it is a normal transactional account where both our salaries are going in diligently every month.

We even presented 5 months bank statements. My husband works for the Department of Health for over 30 years. It is absolutely appalling that a company who can call them professional could deal with an application and with professional people in such an unprofessional way.

I will definitely not recommend them for anything.

Why did they not give that reason right in the beginning before they do credit checks, etc. which decreases your credit score. Instead they process and application and give clients the run around while they claim they don't do one accounts.

That is the stupidest reason I have ever heard of. It is absolutely absurd.

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