Town lodge Midrend Complaints - Bad service

In my knowledge hospitality is all about being welcoming and willing to assist town lodge Midrand leave a lot to be desired the place must loose all the stars,Sbonelo was the Male receptionist that attended to me, he knows nothing about treating people well am not sure where the guy was trained but I had to force information out of him information that he should give to me automatically as a guest. Now let talk about the hotel itself it smells of cigarettes on every corridor you walk through, the rooms were dirt I refused the first room cause the sheets were all wrinkled as if they were not changed from the previous guest the second room I was given had hair all over it looks like they do not even clean.

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