Europcar east London Complaints - Bad service

I hired a car on 14 feb from europcar east London and the front tyres threads were completely worn out and as such the car was not holding the manager Anthea Naidoo told me it was not her responsibility to check cars as depot manager Ludwin is abdicating responsibility , was thrown from pillar to post and am still awaiting an email that Ludwin was to send I took pictures of the tyres and am still awaitin* for hers .

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