NBC Complaints - Bad Service

Good day

I was so unfortunate over the last weekend where I used APM bus for transportation to Eastern Cape. I bought 5 tickets for my self and my family and we left Johannesburg on the 28.02.2019. On our way to Eastern Cape the bus got stuck just before Kroonstad at 23:00. The bus left Johannesburg Park Station at 20:30 ( Instead of 19:30). We were told by the drivers that they have called the head office and a bus has been sent to take us to Eastern Cape. We waited for hours and even passengers started communicating with a guy by the name of Mncedisi which I believe is an APM employee. Mncedisi confirmed that the bus has been sent fro 00:00 . We then waited until 11 am the following day. I was travelling with my 5 months old daughter and I sat for the whole 12hrs in the middle of nowhere with my daughter. I had to share my child's hot water which I had in a flask with this other lady who only had 3 bottles which were supposed to last her for 12 hours ( normal turnaround time to get us to Eastern Cape). I had to feed my 5 months old baby with a bottle of milk which was made by water that I had from a previous day which I never did because I had no choice. We then eventually got the bus at 11am the following day and we got to our home town which is KWT at 22:00. I had to hire transport and paid an additional amount of R500 as we from the villages out of town. You can ask yourself how is my 5 moths old daughter at that moment . The sad part is that we booked return tickets for the 03.03.2019 . Our bus was suppose to depart at 19:10 and we were told that the bus from East London got stuck and there is another one coming from Queenstown. After an hour we were told that the bus got stuck as well and we waited for a solution. Mind you I was travelling with my 5 months old daughter. Around 22:00 o'clock we were told that 2 quantum's have been issued to take us to Johannesburg. We got into these taxis at 23:00 and we arrived in Johannesburg at 13:00 . I am so disappointed at the service that we received from APM and I feel that something should be done.

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