Apm bus Complaints - Bad service

I booked apm bus on the 20th June 2019 to Kokstad from Park Station Johannesburg, the bus was supposed to depart at 19:15 but that was not the case we left around 12:00 midnight, the staff didn't give a damm about us we were freezing outside park station, they made us cue outside from 19:00 as they said the bus is on its way until 23:00 when a small bus came which left other passengers out, then we had to wait for the bigger bus the one that came around 12:00 midnight

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