Self Complaints - Bad service

I and my granddaughter visited Wimpy at BT NGEBS City in Mthatha this afternoon. She ordered waffle and ice cream. We waited for about thirty minutes before we got our orders. No apologies, even after I complained! Them my wife and daughter joined us and ordered hot chocolate and waffle and ice cream. Faster this time round, but the hot chocolate was warm, far from HOT!
I'd already decided I wasn't tipping anyone for this kind of service. At the till, where I decided to pay, without bothering to wait for the waiter, who I thought who take a decade before coming over, the lady behind the counter was sulky. I asked her why she was angry or whatever. She responded with a long face that nothing was the matter.
Whatever happened with Wimpy? No welcome at the entrance. No-one to show you to a table. No-one to check whether you're ok. No-one to apologize for delayed service. May we should be served by robots there! I'm disappointed!😡😡😡

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