Kindly receive my formal complaint against Bradlows Phalaborwa branch I bought a bed with mattress cash and when the sleigh bed was assembled the guys that assembled it used 4 bolts instead of 8 and the bed has disintegrated and all pieces are loose. I've went to the store on several occasions to lodge a complaint with the Manager and I'm been taken from pillar to post all the time. I spent over R12000.00 on this purchase at Bradlows and I believe I deserve to be treated fairly as a valuable customer.

I've been going in and out of the store for more than 4 months and I'm beginning to lose my patience a d as result I will be taking the matter up with the Ombudsman and social media platforns where I believe I will get assistance.

I'm not happy at the manner in which I was treated at Bradlows Phalaborwa and would not recommend the store for anyone.

Lady week I received a call from one of the employees at Bradlows requesting that I should collect him over the weekend so he could have a look at the bed. It is not my responsibility to collect Bradlows employees as it was not mine to deliver the bed to my house, therefore I humbly request for the final time you ask your employees to look into this matter before it gets bigger than it is.

I'm looking forward to your urgent response
Sello Lepedi
ID No: 7601195368087
Mobile: 0710903957

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