BIG SKY HARDWARE PROTEA GLEN Complaints - BAD SERVICE

ON THE 01/06/19 I BOUGHT MATERIAL FROM BIG SKY AND ASKED FOR IT TO BE DELEVERED SOMETIME IN SEPTEMBER.eND OF AUGUST I DID GO TO BIG SKY TO REQUEST THEM TO DELIVER MY MATERIAL WHICH IT HAPPENED AND ASKED THEM TO CHANGE THE 12M PLASTER SAND TO CEMENT,AS I WAS TOLD BY MY BUILDER THAT THEIR PLASTER SAND IS NOT GOOD WHICH IT WAS DONE.I HAD 2 INVOICES WITH 2X 6M OF PLASTERING SAND WHICH EQUALS TO 36X2 AND THAT EQUALS TO 72 BAGS OF CEMENT.BUT I ONLY GOT 36 BAGS OF CEMENT AND THE OTHER 36 BAGS IT IS OUTSTANDING CAUSE I WAS TOLD THAT THE OTHER INVOICE IS NOWHERE TO BE FOUND THE SALES PERSON BY THE NAME OF TENDAI WAS THE ONE WHO WAS ASSISTING ME AND I WAS TOLD THAT HE WAS FIRED BECAUSE OF ALL THE INVOICES THAT WAS LOST DUE TO HIM MOST OF THE CUSTOMERS THAT HE ASSISTED WHEN THE REQUIRE THEIR MATERIALS THE INVOICES ARE MISSING.SO I ENDED UP REQUESTING TO SPEAK TO THE MANGER WHICH I WAS REFERED TO BY THE SALES MAN BY THE NAME OF BANDA.THE NAME OF THE MANAGER IS MARTIN HE KEPT ON TELLING ME THAT HE NEEDS TO SPEAK TO HIS SUPERIORS AND HE WILL CALL ME BACK WITH THE FEEDBACK WHICH HE NEVER DID BUT I KEPT ON CLLING HIM UNTIL ON MONDAY THE 14TH OF OCTOBER 2019 I PHONED HIM AGAIN HE TOLD ME THAT HIS BOSS TOLD HIM THAT I NEED TO GO TO THE POLICE STATION TO MAKE AN AFFIDAVIT SO THEY CAN BE ABLOE TO OPEN UP A CASE FOR THE AGENT TENDAI FOR THEFT.ON THE 15TH OF OCTOBER 2019 I WENT TO THE POLICE STATION TO MAKE THAT AFFIDAVIT AS PER REQUESTED BY THE MANAGER MARTIN AND ON FRIDAY 18/10/19 I WENT TO BIG SKY TO DELIVER IT AND MARTIN PROMISED TO CALL ME ON MONDAY THE 21ST OF OCTOBER 2019 WHICH HE NEVER DID.
THEN I DECIDED TO CALL HIM TO FINF OUT WHAT IS HAPPENING AND THATS WHEN HE TOLD ME THAT HE IS WAITING FOR HEAD OF HR TO COME AND COLLECT THE AFFIDAVIT TO GO AND OPEN UP THE CASE FOR TENDAI SO HE WILL COME BACK TO ME ON THE 22/10/19 AND HE WILL MAKE SURE THAT I GET MY STAFF ON THE VERY SAME DAY WHICH UP UNTIL NOW HE HASN'T PHONED ME I TRIED TO CALL MARTIN BUT HE IS NOT PICKING UP MY CALLS.I FEEL IRRITATED CAUSE THATS MY HARD EARNED MONEY AND THEY KEEP ON GIVING ME THE RUN AROUND AS IF I AM THEIR FOOL SO I WANT TO TAKE STEPS CONCERNING THIS ISSUE THAT I HAVE WITH THIS COMPANY THEIR SERVICE SUCKS I WILL NOT RECOMMEND THEM TO ANYONE AT ALL.

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